Absolutely one of the best dealership experiences I’ve ever had. No pressure answered all questions and concerns. Salesmen Arron did a excellent job thanks bud.

Got a new to us car in just a few hours. Kevin was great and went out of his way to make sure we were getting the vehicle we wanted for the best price and we were getting the most for our trade in. With 3 kids, 2 of them teenage boys, it was time to upgrade from our Hyundai santa fe. We got a great deal on a Chevy Traverse with captains chairs and a 3rd row two adults could fit comfortably in. Fully loaded as well. Overall we are very happy and had a positive experience with the Car Store.

Meh, they ask wayyy to much for the stuff on their lot, as if I can’t look up what the car is actually worth online. Small town, small dealership with not a lot of competition. Luxury purchases should be made across the bridge.

Recently purchased a much needed vehicle from The Car Store. The whole sales was about what my family and I needed. The determination to help my reach my goal was such a great appreciation to us. Thank you so much.

Absolute nice place to go with very nice vehicles and awesome staff

It was ok just too along time but I got what I wanted. If u do go there ask for Kevinand tellem Stephanie sent ya hell take good care of u

Tried to sell me an SUV that was all rusted out underneath. I acted like I didn’t notice to give them the benefit of the doubt, but the sales person helping me said it was in mint condition with no problems. I wouldn’t waste my time with liars and cheats.

Great service.! Willing to work with you no matter the cost. Kind people, very personable, and got me into a car in MY OWN NAME when I thought all hope was lost. Thank you, Car Store.!

Bought the car of my dreams (a 2014 Mustang GT convertible) there on 8/21/19. Since then, Ive changed the wheels on the car, but that was just for cosmetic purposes. The purchase experience in Salisbury was painless, even pleasant. K.J. Johnson was my salesperson, and he was extremely personable, knowledgeable, kindly, and professional. There was some mild haggling over the price, but we settled quickly, and I drove out of the lot with my dream car --- at what I feel was a very fair price. I would not hesitate to use The Car Store in Salisbury and Mr. Johnson again if Im ever in the market for another used car. From my observations, it appears as if The Car Store only stocks very clean, dependable, desirable vehicles.

My husband and I had a great experience at The Car Store in Salisbury. Drake was very attentive and very nice. Go to Drake.

Purchased a car out of state without ever seeing or test driving. The salesman Kevin and the finance department were amazing. Kevin was spot on with the details and information about the car and it was exactly as described. Kevin was in contact daily and even helped with shipping the vehicle half way across the country. I would highly recommend and trust purchasing again from the Car Store. Thanks!

My visit was great they did such a great job I recommend everyone here.

The sales team was incredile! My issues falls into service of the vehicle i puchased i has a factory warranty issue for my vw jetta. Upon inspection the oil change done by car store was improper. My oil filter and the plug were leaking. Management stating its really not a big deal. No offer for reimbursement and just tough luck!

Had a great experience with The Car Store. They answered all my questions and expedited the process quickly! One of the best and quickest car buying experiences Ive had. I worked with the Salesman Aaron Justice and I 100% recommend him and The Car Store in Salisbury!

I had an exceptional experience with the car store! Great service. I am currently in the military and I am stationed about 23 hours away from Salisbury Maryland and they were able to get everything squared away and ship my car to my location in less than a month so it can be done! My sales person was Kevin Estes and he did an amazing job with helping me get everything squared away being that I live so far away. They’re definitely trustworthy and the car is like brand new, especially to be used! 10/10 recommend buying from this dealership.

Mr. Kenny is the best. He tells you everything that you need to know about the car that you are getting.Follow up. Car store is nothing but liars. I had this car only a 1 1/2. They said i had insurance and everything that protects this car. If something happens. Well last thursday a rod went through the moter. Idknow how but it did. Lets just say Mr. Kenny and car store left me high and dry with 12000 left on the car. Nobody wouldnt take me bc my loan was so high. But preston in Hurlock took good care of me. NEVER WILL SHOP A CAR STORE EVER AGAIN. I work hard for what i have.

They were very Professional very in order very concerned about there customers and very well in explaining what is to be done and what needs to be done and Most of All very Friendly they are Number 1 in my eye site Keep doing what yall are doing Jib well done

We have purchased two vehicles from them. One from the Laurel store and one from the Salisbury store. Both times we have had excellent customer service and have found exactly what we were looking for! Quality vehicles at great prices with friendly customer service!!!

Best place to buy a new, gently used, car. Just purchased our 4th car today. Great people as well.

If you value your time and Money ......Don’t shop here Eveeeeerr

My experience was a 5 star rate, thank you so much.

Just got a car here on Saturday salesmen was Kevin if your looking for a car go see him he helped me out getting into a nice looking car with hardly any miles the people here work hard to get you into a vehicle. When its time to trade in hopefully Kevin is still there so I can deal with him again for my next vehicle

I am VERY happy with my purchase. Please ask for Chris White.. Very professional and worked with me to meet my needs. I will be letting anyone who asks about you guys know that this is the place to go!

Ive never had the kind of service and consideration at any dealer in my life. Paige and Allen Ross made everything easy. The whole staff is amazing and will do anything it takes to get you in your new car. You cant ask for a better car buying experience.

Sandy is an angel, she not only helped me attaining a loan to get the car I desperately needed for my job but also assisted in finding me an insurance company that did more than slash my monthly payments. I have never had such care from buying a new auto and I am sure when I am ready to trade the next time, my business will definitely be here... JUST OVERWHELMINGLY PLEASED with the service here....Thank you so much Sandy once again!!!! in the Laurel De store....(of course)

Bought a corvette, over 40,000 dollars, was told they would get the front tag bracket, manual,service records and a second key(never did) Car water pump went out on the way home .They laugh and tell me its my bad luck. . I WOULD NEVER BUY FROM THEM AGAIN.NOT TRUSTWORTHY, BAD ETHICS.

4th car purchased here. No games, no pressure.

So I bought TWO vehicles frombthis place. Buying experience was good, however they sell JUNK vehicles!!! Buy grim auctions, not correctly MD inspected!! I would give this place ZERO stars if I could!First vehicle was in the shop SEVEN times in the first six months! I had the extended warranty and NOTHING was ever covered! Normal wear and tear and lots of diagnostic check fees!! NOT TO MENTION in-between time I went back and bought A BMW. THREE months I drove this vehicle not much causei have two other cars.Im going through an intersection 2013 BMW cuts out have it towed to the SERVICE SHOP who tells me they cant diagnose or do work on this vehicle cause they dont have the tools to work on it! Selling vehicles that they cant even work on. So after having it towed (at my expenses) to two different places they find out its the plastic guide that holds the timing chain that broke. SO chain covered on warranty BUT they say the plastic guides are not so it will be $5,000 out of my pocket and they WOULD NOT HELP ME IN ANY WAY!!!! THE WORST SITUATION EVER!!!! I would not send my enemy to these ppl!! HORRIBLE HORRIBLE CUSTOMER SERVICE AND BUSINESS!!!!

People here are always so nice and will work with you !!! Love this place

Great experience here! I was looking for a car for my daughter who has just started driving. The Car Store helped her find just what she was wanting! And the deal they gave us was affordable for our family budget! Everyone was helpful, professional and courteous. They made the car buying process easy and relaxing.

Good service department. They pick up my car for service because i work right next to them!

Wonderful staff that great you when you walk into this establishment. Really loved dealing with John decola, I’ve got nothing but good things to say about him. He wasn’t pushy and he didn’t try up selling me a vehicle. I will be back to buy from this establishment again. Thank you car store for a wonderful transaction

Made a young man happy KJ Johnson helped Jeremy get financed for his 2018 Mitsubishi sportage great to deal with KJ would recommend to anyone

We got our Chevy Traverse from Jeff Brooks & we LOVE it!!! A BIG Thanks for a great experience!! Everyone was so helpful. I will be recommending you to everyone I speak to! We were in & out all in the same day! We will definitely be coming back for our next vehicle!

Will not go here again purchased a vehicle I can no longer drive because they do NOT fix issues that they know will outlast their limited warranty, just bad business practices and would ABSOLUTELY NOT recommend them!!

I had an excellent experience buying a car from The Car Store in Salisbury. I can’t speak to the long term quality of the car or service but the initial buying process was less painful than I had expected. Kevin Estes was a pleasure to work with and everyone else I met was pleasant, friendly, and professional as well. I think I got an excellent deal on my vehicle and they were willing and able to work with me on the financing. I had my eye on a different car at another dealer initially and I went to look at it and spoke with them before coming here and the difference between the two experiences were night and day. Kevin made the experience way less unpleasant than I had expected it to be as a woman, going in to do business with car salesmen alone. I didn’t feel like anybody was trying to “pull one over on me” and they seemed to have my best interests in mind with extra tidbits of advice and info to help. I’ll highly recommend them to everyone going forward.

Had the best first time buyer experience! Trent did an excellent job working with what I needed! I knew I could trust him in giving me honest opinions about everything. Thank you Rob and Mike as well for the great customer service! This is the first dealership I would recommend to anyone looking for a vehicle!

It was a great car buying experience. The staff, from the salesperson to the sales manager, were all extremely friendly and eager to please. I am in the market for another vehicle now, and if they find what I want, I would buy another one from them in a second. Thanks

Everything went smoothly. Wasnt there more than 2 hours. I found the truck on there easy to navigate website. Made an offer on the website, then within an hour I got a phone call from them.They gave me a more than fair price for my trade, and I think a fair price for the truck I bought. They were very knowledgeable about the truck I was buying.I would purchase from the car store again, and recommend it to friends and family.

I recently visited the Car Store in the Laurel location. It was absolutely one of the best experiences I have had at a dealership and I have been to many in my lifetime. I recommend them highly and the sales lady Sandy Downes went over and beyond. Ask for Sandy at this location and I promise you will feel the same way that I did.

Having purchased one car and three vans from the Car Store, over the last 9 years... you can bet Ill be back.Fair, honest, and simply the best. I love their commercials too.

Weve always had a very good experience with the car store this is our six car and everybodys always so nice and friendly thank you car store

Ask for Luca.. I got a great deal on my 2012 Toyota Camry. He was patient and honest. There were some nail biting moments, but I walked out with a car within my budget. These are Good people with awesome service!

I was T-Boned in a vehicle that I purchased brand new literally months prior.. Now the Insurance had issues with me but I was able to purchase an IDENTICAL Vehicle w/ Trent at The Car Store!! Thank you so much!!!!!!!!! He made things easy and was respectable, go see Trent.

Wow, I was impressed. Buying at the Car Store in Greenwood was a great experience!Jeff and Laina were great. They went out of there way to get me in the vehicle I wanted. Even picked me up to close the deal.

Great place for first-time buyers! The Car Store helped me get my first car when I had no established credit. They got me a great rate, and the car was just what I had been looking for! I would definitely recommend them to anyone looking for a good deal and a hassle-free experience.

Karl the manager was very helpful with the problem that we had. He handled the situation with the utmost professionalism. Thank you Karl for keeping our car store relationship in tact. We are looking forward to buying our next car with The Car Store.

Great people and they really try to help you get a deal of a lifetime

Nice place to buy a new or used car

My husband just bought a truck here. Im actually writing this still in the office AMAZING PEOPLE!! They did everything to help us very kind and wonderful people will buy all our cars here

I loved working with Derek! He told me everything about the vehicle and I felt like he was honest with me. I was able to get out of there quickly and make it to my Doctors appointment. I am a car sore customer for life!

Service was good and the entire experience was much quicker than I anticipated. Usually I cant stand car shopping but Jordan and the sales team did a great job finding me the right vehicle. Thanks guys!

The Car Store will work with you to send you out the door happy. Go see Aaron Justice. Hell take care of you

My visit to the car store was 3/27/18. It was the worst customer service Ive ever experienced in my life. John Parker was my sales rep. He seemed like a really nice guy on the test drive. Afterward, I was approved for the car & he told my brother and I that we could spend some time viewing the specs in the vehicle while he did the paperwork if we wanted. We spent all of (maybe) 10 minutes in the car before discovering that the radio is broken and the sun glass box case above the dashboard literally falls in your lap if you open it (making it nothing more than a prop). At this point, John came & knocked on the window to let me know the paperwork was ready & it was time for me to set up my insurance & go into the finance office. I pointed out the flaws I noticed in the vehicle & his nonchalant response to both issues was oh, I can get that fixed for you. As we got out of the car he also pointed out that the rear seat headrests in the vehicle were missing. Please note that HE brought up the head rest issue. I was completely unaware of it, as Im sure most people would be because youd expect a vehicle to have basic safety equipment if youre going to drop 12 grand right? Not the point. John went to confer with his manager Dave. He came back & said, Well, I can fix the sun glass holder, but you fix the radio (first inconsistency). I pointed out that when we were in the car & googled the issue it seemed to be a recurring problem with that vehicle & I didnt want to keep replacing radios. At this point his demeanor changed & he and Dave began to act as if I was causing problems by wanting to be aware of the true condition of the vehicle. I let John know that the only person I wanted to deal with after that point was his manager, to which he smirked and tossed my paperwork on the desk in front of me. I suppose they thought that a young female would nod and smile & let them rob me without asking any questions? John spent the remainder of the evening hiding at his managers desk and making remarks under his breath. It almost seemed like we came to an agreement when the manager (Dave) said that if I bought the car, I could come back in the morning to have it looked at. I asked him to put it in writing on the You Owe, We Owe form that I would sign at the end of the paperwork. All I asked was that they fix the sun glass holder, take a look at (NOT pay for or fix) the radio, and to honor their word about the headrests (which again I did not initiate or ask for, John volunteered himself for the task). Dave said that I was making things difficult by asking for them to put it in writing, which I take to mean they never had any intention of doing anything they said they were going to do. I find it humorous that Dave even had the balls to make a comment to the effect of, Once you drive off the lot, that cars problems are between you and the bank. I walked out. Nice try guys :)

Ask for Johnny hes the man

VERY UNPROFESSIONAL!!Where do I start? My husband drove 2 hours to purchase a car they had on their lot for over 2 months due to the fact no one purchases vehicles of that caliber from this dealer, mainly due to its location. He was unable to purchase the car due to a security block on his credit report, so we left and returned in one week once the block was lifted. The finance department as well as the salesman were fully aware of the reason and yet they STILL ran my husbands credit not once but three additional times in a seven day period! And not once did anyone contact him with the status of the report, they just kept running his credit. Once the block was cleared, we took the trip to Salisbury for a second time ready to purchase the vehicle. Before we left, finance told my husband he needed a down payment of 8,000 which wasnt an issue. Once we got there, he was told he needed 10,000! This wasnt an issue either but it should have been expressed to us prior to us making the 2 hour drive. My husband paid the remaining 2,000 that week without an issue and at that point everything was ok. Lets move forward four weeks, he tried to get permanent tags for his car but the inspection sticker had expired 2 days before he purchased it. The dealership sold him a car that had an expired inspection sticker! He immediately spoke with the owner and told him he will not drive back to salisbury and this needed to be fixed the next day because he would be out of town and the temporary tags will expire before he returns. The owner agreed and sent someone to take the car to get inspected near our residence and return it along with the sticker so he can get the hard tags that day. Not only were they late picking it up, the agreement was to take it to a MD state inspection location near our home. They took it back to Salisbury! Not only did I wait ALL day for his return, we were unable to get the tags that day because they didnt drop the car off until 7:00 pm, they had it from 8:30 am-7:00 pm, totally unacceptable! Lastly, they were trying to charge my husband twice for the tags and title. We handled everything on our end and expected the same in return. We will never purchase another thing from them nor will we recommend them to anyone! We should have went straight to Mercedes Benz to purchase, I am sure we would have received a higher level of customer service. Please take my advice and stay away from this dealership. If I could give them less than one star I most certainly would!

Bought a car before it was inspected. they put it through inspections and i’ve had the car for les than year and a half and i’ve already had to fix things that should’ve been corrected during inspection. this place only cares about money and not quality of service. absolutely worst dealership i’ve dealt with.

Worst experience of my life. My sales man Tim felt the need to tell me I had a sweet ass while trying to sell me a car. I will NEVER go back there again and suggest you dont either. Not shopping at a place with sexual predators

Salesman was pleasant and helpful, and i feel bad for wasting his time. Just couldnt fall in love with the car or the payment, but thats not their fault. Followup phone call felt unprofessional and accusatory. Left a sour taste over the experience.

We only keep going back because alsome sales guy Kennth Smith 3 cars we got. he listens to what we want & donot want .& mike the finance guys gr8 too .a must try

They care nothing about customers. Only selling cars. If you dont have A-1 credit, do not go here because they will try to put you in anything. Buyers beware. I will never ever go again.

Very clean cars. Very pricey. Did not but anything as the did not have what I wanted

Ive visited here multiple times before finally making a purchase for my wife. We got a pretty much brand new Ford Explorer, and the whole process was the best Ive ever had at a car dealership!

Bought a car Saturday was very Happy with the car and my salesman but after that it went down hill the price they advertise on the internet is all wrong after the deal was done and signed they upped the price by 4000 dollars and after we agreed on the down payment they keep asking for more. I bought alot of new cars from all over the shore and I must say the car store was the worst of them all. If you go just check the price all the way to the end.

Awesome experience purchasing my 2014 Buick Encore. Excellent customer service from salesman Joe to the finance manager, Adam. God bless each of for friendly service.

Warren was helpful and got us what we wanted for a reasonable rate.

TJ made the purchase and paper work easy. Definitely recommend this dealership. Grant and Adam made my purchase excellent.

I had a great experience at the car store in salisbury the people that work there are very friendly couldnt ask for a better sales men kenjuanta johnsonanswered every question i had and made sure we got the car that we wanted for the price that we where happy with

Sedrick Armstrong is a great salesman. The management and the after experience is very poor. No one keeps their word and when issues are brought to managers attention, I experienced rudeness, being cut off when explaining my concerns and unprofessional attitudes by Rob and Matt.I strongly suggest that managers take customer service training. Without customers, there is no business.

We have had a wonderful experience working with Sandy! She went above and beyond to get us in a vehicle and she was a pleasure to work with!! We would refer anyone to come here!!

I absolutely loved working with Sandy Buying my New Avalon. The Car Store I would recommend to all my friends.

Inventory has changed a lot over the years, dont underestimate these guys. I purchased my 2012 Shelby Mustang from Bryan, he was able to find me the exact color combination I was looking for.

My husband and I went in today to buy a mini-van I had seen on the website on the under $10,000 tab. We were helped by Cedric. He was great, had my husband test drive the van while I sat w/ the kids. And Cedric even gave the kids a balloon :) Well Cedric did tell us there was good and bad news. The bad news was that my husbands credit score was lower than we had thought, so we would have to pay more :( But, between trading in our old van and putting money down today and bringing the rest of the down payment next time, we could take our new vehicle home. He helped in every way he could and he was phenomenal, it was just on our part was the only downer. But through it all, I still rate our experience a 5. We were able to still walk away w/ the vehicle I feel in love w/ when I found it online :) My husband also loves it, and so do the kids.

Was a very pleasant experience . All the managers were polite and very professional . Our salesman John decola was very laid back and didnt try to force anything on us . Best experience I have ever had buying a car . Will be back.

Typical car salesman tactics you only see in the movies nowadays. Incredible how much they will do to get you to buy then never help with anything again. Worst post-purchase customer service.

Recently purchased a vehicle and sorry to say that we are having trouble already. Be very careful when selecting a vehicle from here, and double check your Car Fax Report. We believe our vehicle has been in a flood so we are Lemon Law bound.

If you want to buy a car and get the best price and to work with people who will ease the stress of new car purchasing go to The Car Store!

My wife and I went to look for a nice used car in Salisbury. We saw a place on rt13 south and decided to pull in. I saw a Buick I was interested in and approached a salesman. Wow was that a mistake. The Sales guy, Tim Hall, was so high he could barely keep his eyes open. He smelled so bad of marijuana that my wife left me and went back to a the car. They really should drug test their employees, unless they dont care. Its ashame because I really liked that car.

John Parker and the entire Car Store team did everything to help us find the right car for the right price! They have a great selection of vehicles and work with the customers every step of the way!

We are happy with our car purchase. Chis is an Excellent professional salesman. He is an asset to The Car Store team!

Go see Aaron Justice hes awesome!! Ask for him by name!!

Excellent service. Very nice, helpful and funny.

Awesome customer service.

Unprofessional, when MIKE the sale person laughs at you for asking questions and trying to come to agreement on down payments and payment options...... In todays economy hardworking people do not have the best credit at times and have red marks that may need to be cleared. However I do not think it is acceptable for a sales person to laugh at a customer and any questions that they present to them about billing and vehicles! I rather deal with a company that is has sales people with people skills.............. I hate to see anyone fall but this company needs to reconsider their sales people and training them to be outstanding customer service providers! I will not under any circumstances refer this company to anyone I know! I will make it known in my local community not to deal with this company, because of the poor customer service reps!

Great service, very easy to work with. Ruben Olmos was great, helped me find a great vehicle.

This place was a huge waist of time as I called about a particular vehicle and clearly stated I had a trade in and even made them aware as to what other dealers were offering me for the car, I did the online credit pre approval form with a quick approval I also stated I had some cash to put down. Everything seemed to be going as expected until I made an appt. in the morning to get my car appraised, after showing up there the salesman didnt even recall talking to me even though I said I had an appt. with you just talked to you yesterday. after refreshing his memory nobody was there to look at my car so that wasnt set up right. furthermore, I asked to see the truck and jeep suv as I was trading in one vehicle for two, he stated after research that its not in inventory anymore it sold a week ago. ok so you wasted my time wanting me to come in to do your lazy ass sales approach. at this point I was heading out the door and he stopped me asking if I wanted to see a newer vehicle at that point I laughed it off and left. see all they want to do is get you in there even if its LYING to you, very DISSAPOINTED. do not waist your time if you value it.,.

Very fast service, easy and nice salesman. They always have excellent deals!

Warren Ward is the best salesman.

Dont waste your time, go to another dealership!

Nice people. Work hard to get you on a car!

Thanks guys, It really was a great experience and I look forward to purchasing with you again.

Ive never posted anything like this before, but my experience was/is horrible. I think that we forget that they are Used car salesmen, looking to make a sale, and they want you to buy. St.Clair was the salesman that talked me into buying a car that cut off three times within the first hour of me having the car. Ive gone back to them time and time again to get the matter fixed and each time Ive gotten a different reason as to why the car stalls on the highway. Imagine driving on the highway at 65mph and your car cuts off endangering your life and the life of others on the road and the place where you bought the car wont listen to what you have to say and comes up with their own reasons, eventually coming to the conclusion that what i said on the first day was actually the problem. Im sure theyre all really nice people there, just trying to make a living, but when confronted about the conditions of the cars they sale, they become very rude and impractical. No one wants to admit to selling a bad product, but putting someones life in danger should take precedent over a check for a sale.

They responded promptly

Great price to buy quality used cars from.

My mother bought a car in August, I bought one in November. Great people, pleasant atmosphere.

Have had family purchase with them so I thought I would give it a shot. They did great and even got me a low monthly payment!

Rob Brown the proclaimed General Manager/VP of the Car Store was rude and impossible to deal with. There was repeated issues with a vehicle purchased there. A vehicle warranty was also purchased. Rob Brown was insulting and unprofessional. I stongly do not recommend doing business with this dealership; you may very much regret it after the purchase.

I bought a 2012 Dodge Caravan from the car store on 01/24/14. I immediately had an issue with the engine but was told it would be fixed by the service department. I drove the vehicle back to service department and they said the vehicle was under factory warranty and take it to the dealer. I was told by my salesman Taron that he would do whatever was needed to help me get the vehicle repaired and even told me i would receive a loaner vehicle until my vehicle was repaired. Several months later and 20 phone calls to the car store, the vehicle is still not repaired and the manager Mike told me that the car store does not provide loaner vehicles and my vehicle is under factory warranty and it is not the car stores problem. The car store sold me a vehicle that had a known engine problem and told me they would help me get it repaired.Watch out for these people all they sell are fleet, rental auction vehicles and do not stand behind what they sell. Also had to make several long trips back to Salisbury due to the salesman not obtaining the correct paperwork and not mentioning to me that I was required to get the Vehicle VIN checked at the DMV. Do not buy from these liars they will do whatever it takes to get your money then forget about you when there is an issue. Do your self a favor and Google the reviews and stay away.

On my last purchase there was very pleasant

Very friendly! It was simple and easy to get a new car.