Vacation not delayed due to excellent service from the Service department. My Ram 2500 DEF pump failed 5 days before my families vacation. I took it Courtesy Dodge in Ruston La and they did an excellent job getting my truck back going in a timely manor. Andy the service manager kept me well informed, gave me a loner truck and took care of all the red tape with the 3rd party warenty group. Hats off to Wesley as well for correctly and quickly diagnosing the issue as well as knocking it out of the park with repairs. If you’re having issues with your mopar bring it to the Courtesy team and you want be disappointed.

Due to Covid, this is another dealership that did not have have any Jeep Wranglers on the lot. We spoke to a gentleman (Jacqua) who immediately approached us to assist and explained why they had a shortage. Even though they were about to close, he did not appear rushed. He gave us his card and also took our information to call us when they receive their shipment.

The sales staff r amazing! They shoot u straight. No surprises or hidden fees. U tell them what u want, they find it for u, give u a price...DONE. The best vehicle buying experience I have ever had! They r all probably great, but David Pesnell helped me and I definitely recommend him!

Very nice guys! They will go above and beyond to get you in a vehicle.

This review is for the service department. I called yesterday to get a price quote for a sythetic oil change for my RAM 1500 5.7L. I put synthetic oil change in parenthesis, because that is exactly what I asked for. Not traditional oil, or synthetic blend. More on that later. I was quoted $64.95, which sounded like a good price so I agreed to bring it in early this morning so I could get in and out in their Express Lane and get to work on time.I arrived at 7:35am (they open at 7:30) and the service advisor (only one) was already helping another customer. She finished with him pretty quickly (about 5 min) and got to me. She said I was the only one there for an oil change at the time so I thought great, this will be quick. Wrong. It took them 15 minutes just to come out and get the truck. Then it took about 35 minutes (about average I guess) for them to change the oil. 50 minutes total and I was the only one there for an oil change. It was about 8:30 by the time I got out of there. Not very express if you ask me.Before I left, I had to pay though. They hand me the itemized bill and it totals $95.15. So I say I was quoted $64.95 over the phone yesterday, why is it so much higher? They took my bill to the service advisor to ask why. She came out and explained that whoever I spoke to on the phone must have quoted me the synthetic blend oil change price of $64.95. I said I didnt say anything to her about a synthetic blend oil change, I asked for a sythetic oil change price quote. She said that I told her today that I wanted the synthetic change, which is $86.15. I said Yes, I did want the full synthetic, but at the $64.95 price I was quoted. She offered to sell me an oil change package that makes each oil change cheaper. About $70 per change or so.Im not super upset or anything, I just would have liked for her to have lowered the price to what was quoted instead of trying to sell me a package deal. It wouldnt have killed them to lower the price (about $23 or so) and would probably have kept me as a customer.I wont be going back there for any regular maintenance. Ill just do it myself from now on.The reason I gave them two stars instead of one is because it didnt seem like they did anything on purpose. It was a miscommunication, but they did not try very hard at all to make it right in the end.EDIT: They have redeemed themselves in the service department after the oil change miscommunication. I took my truck in for the rear window to be replaced under warranty and they were speedy and professional and very helpful in getting me on my way to work in a loaner vehicle. Im giving them another 2 stars.

A far better dealership than most. They got me in and out with no hassle and took care of my recalls. Interstate Dodge in Monroe would not even return my calls. My service manager Bobby Williams was attentive and professional.

Our experience at Courtsey Dodge was amazing!! Our salesman Jaqua Hill was outstanding, he made the entire car buying experience easy. He was very nice and did a great job.

Excellent service departmentGreat selection of new & used vehicles!Amazing staff!

Courtesy dodge service dept. is a joke. My husband just paid $12,000 to put a new motor in his truck only to have it back for 2 days and the check engine light came back on. They say if it isnt covered by warranty hell have to pay for it. For $12,000 we shouldnt have to pay anything for them to fix their mistake!

Great service department. Stopped due to a mechanical issue while traveling to Texas. From start to finish took 2 hours and we were back on the road.Recommend this service department.

Great dealership honest people salesman Jerry was great!!

Nice people 😊😊👍👍

I had a scheduled appointment for Friday. I brought my car and dropped it off on time. I received a call later that same day stating it would take until Monday to have it fixed. Monday then came around and I received no call from them. I finally called to ask about my car which I was then told it would be yet ANOTHER day due to ordering wires(which had not even been brought up as a possibility previously). As far as I am concerned this place is terrible.

Very professional staff. Also quick service. Very pleased every time we have been to their service department. Recommend them highly.

Friendly service! Love my new Dodge Journey!!

Great place full with polite courteous and energetic sales persons, if you are looking or ready to buy your new truck or car this is the right place, also they have huge service department too

This dealer is the best dealership I have ever dealt with. They have amazing staff that their mission is just to make you happy and satisfied. I have lived in more 13 states and dealt with many different dealerships around the US and overseas. This is my best experience among them. I wish I could give them more than Five Stars. Sales, Service and Collision Center ... whatever is your needs, it would be your destination. Love them

I bought my 2018 Jeep Cherokee with Ms. Rhonda & let me tell you she is the most amazing sweet person . She done everything to get me in a new vehicle. I would recommend her FOR EVERY VEHICLE SALE!! The service department was great. Got all my oil changes within 30 minutes. I had some recalls for my vehicle & within 2 days I had my car back due to them needing to order a part. My next vehicle will be from here!!

My husband truck broker down driving from South Carolina to Phoenix Az and he brought it to them the day after Memorial Day. They got him right in and diagnosed the problem within an hr. They had a new alternator installed within 2.5 hrs, that’s with going off site to pick one up. Kyle, the service manager was very good to him and josh the tech was just good. Thank you guys for everything and getting my husband back on the road in a timely fashion. If we lived in the area you guys would have our business.The GeesPhoenix Az

I cant say anything positive, and I choose not to say anything negative about my experience here on this visit

Finding out they will NOT do software updates. Been there two times for services and neither time would they do updates. I was recommend to call Chrysler Care. I also have a Mopar extended warranty to which they find every available reason not to accept.

Good place to buy a car

Buy Toyota instead! I was hesitant to go have service done for a part ordered for me during COVID, but I was called by Mary and told the part would be returned if I didnt schedule an appointment to have it installed. I spoke with Jason about the service and scheduled with Mary for the first appointment in the day for my next day off which was a week after the call. I drove 35 minutes, brought it in and left due to COVID and asked to be called when it was ready. Jason called me 2 hours later to say they didnt have the part; it had been returned. Was not real apologetic and offered nothing in exchange for the inconvenience caused. Products and service are poor quality.

Ugh, accidentally deleted my previous review, but that being said, I am SUPER pleased with Brennan Dodge. Paul King was nothing but courteous and helpful. We received fast, excellent sales help, as well as answering calls with questions we may have had. We had the detailing done and it was perfect! I have no doubt that the remaining touches that remain will be done just as well and with as much professionalism and courtesy as the others. I would urge anyone to go and check them out; I got a super great deal and super great service! Thanks, Brennan Dodge!!

One of the best experiences getting repairs done in a long time. Service department was friendly and efficient. Repair was much faster than expected and spot on.

Took the Jeep in for warranty work, and I was impressed. Diagnosed in minutes and fixed within hours. They even drive me to Tech and offered to pick me up. Great customer service and an extremely generous and pleasant service writer. Thanks!

Got oil change here and service was good. Tires were rotated at the same time, and I ended up having to go back couple days later because back tires were low. Not sure if they didnt check after rotation or what. They added air no questions ask.

My Chrysler 300 was towed to Brennan. I was having engine trouble and needed my car to be diagnosed because that is where it was purchased from! When they received my car I was informed it was the engine and I need a new one for 9600! I decided to have my car towed home. When it was delivered my console and gear shift was taken apart. Parts were lying in the front seat! I called service dept. talked to service dept. manager! He made up some story that my car wouldnt go in gear and had to be taken apart! I wasnt having any problems with my gears before it went to Brennan! I was charged 358.00 with no resolutions yet to put my car back together! Never again will I used this company or refer anyone else to use them!

I went in for an oil change. I was in and out in under 30 minutes!

We were driving across Louisiana on Friday evening when we got a service DEF system warning. We stopped in Ruston & were able to get Rick, the general managers phone #. He said he would have a diesel tech there on Saturday morning. So we camped on their parking lot on Friday night. Jason came in on Saturday morning just to work on our truck. Thank you to Rick, Jason, and all the staff who worked to get us back on the road.

Great customer service

At first, service writer was pleasant, accommodating and helpful. Left vehicle there for nearly a week. Oil change was done, tires were not rotated because they couldnt find the key to the special lugnuts. The adapter was left in the car when we dropped it off, it is now gone. They did say that they inspected the brakes, and they were fine? How do you inspect break pads and discs with the tires on?They said they had no way of removing the tires without the adapter.After arguing that they had lost our adapter, I called and left a message with parts department to see how to purchase a new one. Message was never returned. Wound up going to a dealership in another town, mechanic pulled out an adapter from his kit, it fit, I bought 4 new lugnuts and the locking nits were removed. Took 30 minutes.

Courtesy Dodge dealer in Ruston worked me right in. More when the work is done.

These guys are like family to us! We have always had the best experience with Steve, Rusty and all the employees at Brennan Dodge. Anytime we need an automobile they are always ready to help us get what we want at the best deal around.

This review is for Brennan collision center. they fixed my 2016 lexus and when it had an issue, the resolved it, gave me a ride from the shop to my work, then dropped off my car and even brought me lunch. very professional and courteous. Super fast as well, did everything within a week. Highly recommended.

Phenomenal people. They will wprk with you and your wants, and if you cant find the vehicle you want or the one you want isnt in your budget, they just might find your vehicle during the process. They can definitely help with a nice and pleasant attitude. Normal dealer pressure, but the good kind. I was about to walk out twice for not having my price or vudget, and low and behold Christina and Rhonda made the magic happen. Rhonda is your go to salesperson. Amazing kudos!!

Great sales people, that dont pressure you. Beats other dealership in this area hands down.Would recommend this dealership they will have my repeat business

Had to do a quick drive in with new check engine light on.. took about a hour of my time to tell me what the codes were and to tell me they can schedule me a ridiculous appointment over a week away. Service writer was nice and friendly but the timing sucked.

The sale went good. Traded 2 vehicles in on 9/22/16. Started getting calls for late payments on the vehicles I traded in. Called salesman Paul King and let him know what was going on. He told me they just sent it off. This was on 10/10/16. Got another call on 10/31/16 from bank saying it was going against my credit. Called salesman Paul King again to see what was going on. I was a little hot and wanted proof that it had been sent off. I told him thats not good business and he told me he didnt give a f##k and hung up on me. If you value your credit I would recommend you go some where else.

Poor service. I watched the guy work on my jeep. Was quoted 2 hour turn around time and it was 3 hours instead. The guy doing the work either did not know how to do it or was confused. He walked away, scratched his head or put his hands on his hips which totaled just short of an hour. Im glad it was a recall and the company had to pay an extra hour of labor fees, not me. Also why not just ask for help if you dont have a clue what you are doing. To put a cherry on top, the temperature was almost 100 degrees.

Good service. Purchased my car there and get it serviced. Very pleased.

Horrible place to buy a Vehicle!! The Sales Consultant that I was with, would NOT give me a good deal on a jeep, she wanted to give it to me for the Sticker Price!! And we all know, you do not pay Sticker Price! So go to a diff place to buy a vehicle, do NOT go to Brennan Dodge!!! Unless you like to pay Sticker Price.

I drive from West Monroe to use Brennan Jeep for all my service needs. They are always so friendly and take care of whatever it is I need for my Jeep. I’m always in and out within an hour. It’s definitely worth the drive to Ruston!

Excellent going in for service you had me out really fast Benson pointers

Great Service, Finance Manager and Salesmen are the Best!

My Ram 1500 developed a Electronic Throttle Control check engine light on a trip out of town. I stopped by there with plans to turn around and go home. I spoke with Bridget and explain my problem. She promptly showed me where I could disconnect my trailer, and got my truck in right away. About 30 minutes later I was back on the road with a good functioning truck to complete my vacation. Thanks Bridget for fitting me in & David for preforming the work.

I bought a Jeep from here not too long ago. I highly recommend that you visit this establishment to purchase a new or used vehicle. Very courteous, energetic, professional staff. I would buy a car there again. Speak to Chase Brownfield for any assistance.

Crooks, liars, and thieves!!!! Stay away from this dealership! I am surprised they are still in business after I caught them in several lies all the way from the manager to the sales people. They will try and sell you a recalled vehicle and tell you it is completely fixed when when there is no real fix by the manufacturer. SPEND YOUR MONEY SOMEWHERE ELSE! Otherwise you are lining someone elses pockets, instead of paying a fair price for a vehicle.

We stopped at Brennan Dodge Chrysler Jeep while enroute from Florida to Colorado, in need of an oil/filter change on our 2019 Jeep Trailhawk.It took less than a hour, start to finish, and we were back on the road headed for Colorado.Every person we came in contact with at the dealership was very friendly and helpful. The establishment is very easy to get to from I-20, is well maintained, and customers have access to a comfortable customer’s lounge while waiting for vehicle service work to be completed.We would highly recommend this dealership! *****Bill and Kim McLees

Ive always loved this place and the people who work here! Stephanie and Randy are amazing!

Communication is terrible. Trying to get someone on the line from finance seems to be impossible. I leave voicemails and no one even attempts to call me back. I will never purchase another vehicle from this dealership.

We were traveling from Florida to Alaska when our Check Engine Light came on, on our 2015 Dodge 1500 Ecodiesel. With our travel trailer in tow we pulled into Brennan Dodge where we spent the next 4 days. The service dept immediately checked it out and ordered the part which was there the next morning at 8 am. While we were there we could not have received better service. Matt Fortenot was wonderful while Wesley Gregory was an excellent diesel mechanic. Both men were very professional and knowledgeable and made sure we were taken care of. Wesley had to replace the EGR Valve, EGR Cooler, Manifold and the Turbo. After first replacing the EGR Valve new codes were coming up, he continued clearing codes by replacing parts. He never gave up until he was comfortable that all problems were fixed. Thank you gentlemen for your excellent service. We appreciate you both. I must also say that all the staff were very friendly and helpful the entire time we were there. This is a good team which we highly recommend.

The visit was awesome Mr. Ronnie went above and beyond

Awesome people, quality work 10 outta 10

This Place is the worst place in this part of the world to get your vehicle repaired. My husband & I have been customers here since the year 2000. We have purchased 6 Vehicles from this dealership. And,we are not respected in the least. This place useto be a 5 star dealership but it isnt anymore. They never answer the phone in service anymore,will not pick up the phone & call you to let you know what is wrong w/your vehicle. Heck they cant even fix your vehicle. My Jeep Patriot has been towed there 4 times for the same problem. This 4th time I removed it & took it to another place that I trust. People DO NOT take your vehicle to this dealership. DONT buy one from here either. The Owner nor the manager,nor the service nor the mechanic has time for you. I will never buy another vehicle from there. Therefore I hate to even give 1 star. They dont deserve any stars. Awful Place!!!!

Do not take your vehicle to this place. They tell you one price over the phone then hit you with all kinds of charges. Rhonda was rude to my wife on the phone and rude to me. Didn’t know her job and I heard her talking badly to one of the workers.

It took them 5 days to fix my jeep. I felt safer taking to a certified jeep dealership to have it fixed. So much regret! It smelled terrible when I got it back. I have NEVER smoked in my jeep. I guess they smoke in the shop. It still smells bad. As soon as I turned my a.c. on again the fan quit blowing. Now it blows for a few seconds then shuts off has done so SINCE THE DAY IT CAME OUT OF THEIR SHOP My husband took it back to the dealership at our soonest available time and told them JUST LOOK AND SEE WHAT YOU DID OR DIDNOT UNHOOKED OR HOOKED UP WRONG. It had NEVER done this before. Nope we have to pay ANOTHER diagnostics deductible before they will pop the hood. This is ALREADY after terrible Costomer service we were told the rental would be covered then 5 days later told it wasnt.mam you should be happy you just got 2700$ with of work for 250$ 30,000 for a jeep and 3000 for a warranty here I am 6 months later in front of you clowns. Dont should on me. Shame on you.

Very friendly staff. Always satisfied with the service we receive.

A lot better than the west Monroe La dealership had a recall warranty

I will never go to this dealership again. My car window would not roll back up so I brought my car in. They manually rolled up my window and sent me home. I came back the next day with the same issue because I could not make it roll back up again. When I finally got my car in to get serviced, it was in the shop for four days because the wrong parts were ordered. I was told I would be getting a loaner car, after waiting for over and hour and checking with the woman who called in a car request for me, I was told she forgot to call and I couldnt get one. A month later the same issue occurred and it appears no service was even done to my vehicle.

Very good people to deal with

Took time with me and helped me find just the right car.. L was wonderful

Very good customer service

Good staff nice people home town kinda feel

Wonderful experience with a friendly staff in every department. I will be back and send people your way!

Horrible customer service. Three our of four times when you call and ask to be connected with the service dept., the operator disconnects you and you have to call back. When you point this out, she says mk (no, Im sorry about that or anything) and then leaves you on hold forever. I was finally able to reach someone several months ago and get my SUV in for federally mandated recall work, and the guy who took my keys (the service dept. closed early that day despite their posted hours) tried to sell me a new SUV. Now I have another recall, managed to finally reach the service dept. a week ago, they took my info and said theyd call me back, and never did. Cant get past the operator today to try again. If I could give zero stars, I would.

I have bought my past 5 vehicles from brennan dodge, they make buying cars easy,GREAT sells and service staff. I recommend all my friends and family. I would highly suggest brennan dodge to every one for sales and service.

Great service! Wonderful people! highly recommend!

Shephanie took wonderful care of me and put me something that I can afford, she very professional and will go above and beyond to make sure ur taken care of!!! Thanks Stephanie for all ur hard work in making sure me and my Ariel have a safe ride from here on out

I love the people, they are always going out of their way to help.

Great service department, and an awesome sales team! Would highly recommend Brennan dodge of Ruston LA!

Great place. Great people. Great service!

Very good service department. Friendly and very professional.

These guys are by far the most courteous individuals I have ever encountered. Awesome descibes the service team at this dealership.

Quick service & reasonable price for oil change and pretty thorough car maintenance check.

Bought a 2017 jeep patriot 30k miles. 17000 total with tax title etc.. Go see Rhonda for a great deal

I bought a vehichle from them and drove it a week. I never heard from them after several attempts. Only after I threatened legal action did I get my truck back. I will never purchase or would I ever recommend Brennan Dodge.

Rhonda got us out in 2 and a half hours. Excellent service along the way.

I give you a great number 5 star

I bought a car from Brennan Dodge about two weeks ago. A lot of empty promises.The saleman lied about a particular feature that I couldnt do without. After I finally agreed upon the purchase price and drove away. Found out that the vehicle wasnt equipped with the particular device. The saleman was very apologetic regarding the oversight and promised to order and have installed. I was also told that the carrier will pick up the orignal tires and rems from the car I traded because the offer the gave me for my trade wasnt including the tires and rems that were only a month old. I call repeatedly regarding the pick up and drop off of tires and rems. Everytime I called Salesman regarding this issue I was told that he would get the transfer completed. After the phone chases I was finally told that the car had been sold at an auction with the wrong tires and rems. I called the salesman and he only told me that there is nothing that can be done about the mistake now. And since it wasnt wrote down in stone its my lose. And the Salesman Justin said i was being irrational and hung the phone up in my face.I buy cars all the time and this is the first time I have ever received service like this.I will never recommend or go back to this dealership again.And yes I will have to seek legal advice because I have a recording and witnesses that heard the entire conversation stating that my rems and tires on the car was not about of the trade.Im so disappointed.

Excellent Service

Absolutely amazing sales and service teams!

Very disappointed. I asked to look at a vehicle and the sells rep was very discourteous and wouldnt allow me to see the vehicle unless I said I was willing to buy that day. Will not be going back.

Great service VERY talented people

They were excellent at doing the job

I will never go there again horrible people also they just want your money they are dishonest.

A very nice dealership.

The receptionist is so nice!

Very professional, from the employees scheduling the service appointment, to the guys providing the services and the cashier at checkout.

Horrible service department. To many kids that think they are mechanics. I bought a 60k dollar truck from them that has never seen the service department because I dont trust them.

Good selection, friendly people.

I was not satisfied with the service I got

Friendly people. Clean environment. Customer waiting area with vending machines.

Jose CS Manager is awesome!!

Good jeep dealer

Nice employees, and fast service !!!

Excellent service and sales!

Very disappointed in the service dept. The staff wasnt very helpful in trying to help with a warranty on our 2014 dodge handicap van. This is rock bottom. I am going somewhere else.

Nice cars.

Nice courteous and fast