Purchased a 2020 fusion from royal oak dealership they were amazing with helping with what we wanted. Jacob was awesome from the time we showed up to look at vehicle, he was very helpful even after we received vehicle. The body shop did an amazing job fixing up a couple little things on the vehicle before they delivered to us.

I Am still pinching myself is this real! I had beyond excellent quality care&service!Steven Eby was number 1 very helpful! Thank You so much!Staying positive testing negative !This above my wildest dreams!Highly recommend to everyone!Completely satisfied!👍👍💃

I recently got my brakes redone at Royal Oak Ford and had a great experience. John was friendly, communicative, and very trustworthy. I dropped my car off at 8am, had a message by 10am letting me know what was needed and seeking my approval to proceed, and the car was done by 2:30pm. Quick, fast service and great communication! I will be back!

My car buying experience was a breeze! Willie Parker was able to locate my new SUV and schedule delivery. I got exactly what I wanted. Oh and the finance team were exceptional. My trade in was more than another dealer offered. All around, I had a great experience with Royal Oak Ford.

The experience was great at Royal Oak Ford. When the vehicle I checked out wasnt available anymore, they quickly got keys to another, nicer, model. It had everything I wanted. The salesman was knoweldgeable about the vehicle they had and the key features. This is what a car buyer expects, knowledgeable sales people, and I was not disappointed.

Just purchased a 2013 explorer from Jacob, he did a great job answered all my questions. Polite, courteous and got me in and out very fast thanks to everyone at the dealership especially Jacob

Have purchased a number of vehicles from Royal Oak Ford. Always a pleasant experience. Have been dealing with Mike Schneider for years and he always makes it a pleasant experience. Everyone at the dealership is very helpful and friendly. I have used their service center multiple times and they are always friendly and professional. Great work done in a timely manner. I have even had a relative drive from Battle Creek to Royal Oak Ford to lease a car because of the fine service they offered. Would highly recommend this dealership for purchasing snd servicing needs.

I had a great experience with my second car purchase at Royal Oak Ford. They gave me a variety of options in terms of cars and financing and were always responsive to my needs. They were not pushy and let me make my decision on my terms. I will definitely come back. Larry is great!

I got what I wanted in a short time..in less than 24 hrs I was driving my new Edge out the door!All went well with sales staff and the product. Love my new Edge!

Jacob Swanson - used car sales - was amazing!He walked me through the ins and outs of the vehicle I was interested in. Was very patient and helpful with answers to my multiple questions. I never felt pressured to buy. We bought a solid 2018 Ford Edge at a very fair price. Bought the extended warranty for extra piece of mind.Definite recommend Jacob!

I recently purchased a car from Royal Oak Ford and the process couldnt have been easier. Darius was awesome, super helpful and knowledgeable & I would absolutely recommend you go see him if youre in the market for a new vehicle! Overall great experience!

Get it right is their Mantra for a reason. That is exactly what they do. Extremely Friendly Staff and even cleaner sales floor. I am confident when I walk through those doors knowing I am going to be treated fairly. Honesty is so important when youre looking for a new car and after my experience I know I can trust Royal Oak Ford.

I recently purchased a new Ford Explore, at RoyalOakFord dealership. The sales person Tommy White was fantastic. I enjoyed my experience from custom ordering my Explore to taking ownership. My salesperson Tommy kept me updated regarding where my SUV was in the ordering process. Once the vehicle arrived at Royal Oak Ford, he was thorough and patient with explaining all the features, in a high tech SUV, to someone who had not purchased a new car in over 15 years. I needed to call Tommy afterwards for more assistance and he and Royal Oak Ford were very accommodating.Thirty years ago,, when I started my professional career, I purchased my first car from Royal Oak Ford. Since then, I have purchased several vehicles from ROF and I am so happy I returned to purchase my retirement vehicle. 😀

If I could rate higher, I would! WOW! 👌 Devin and everyone at the dealership were all so kind, knowledgeable, and QUICK to answer all of my questions. They found me exactly what I wanted and were able to get me in my jeep the very next day. They turned a stressful situation into an enjoyable one, gave me an AMAZING deal, and I couldnt be happier with my new ride! Thank you guys so much! 🥺🙏

I had an appointment scheduled for June 15,2021 for which I dropped my vehicle off at 7 AM for the following services, an oil change and to try to diagnose an issue i was having that could have been a loose belt or a clutch issue. I received a call at 6PM that the oil change was done, but they were unable to diagnose the other issue, can they keep it overnight. They kept over night, i get a call at 6 PM June 16 saying belt is fine, cant find an issue. I ask if they drove the car to see what it is doing and receive a no response. I say you need to drive it to diagnose the problem and I have to come in to take service manager and tech for a ride for them to diagnose in 15 minutes that it is the clutch. I ask for a quote and do not receive a call with the quote, in fact, I have to call 5 days later to get the quote. Quote was high, so i took the car to another service provider and their quote for the same work and part is $1,500 less. It felt like RO Ford did not want to work on the car and I have been taking this car to them for service since I bought it from them. It is unfortunate that this is how customers are treated as I felt the service rep was not interested in communicating in a timely fashion.I will provide a similar review regarding communication on my other vehicle I brought in in July for service.

Excellent Team Effort to get you in a vehicle ASAP! Joe C, DIRK and MASON worked really hard on Financing with Friendly Customer Service and Great Communication! Dealership is very Clean and all Employees are Kind! Thanks Everyone!!!

My family buys all there cars there Thank you Uncle Eddie & Willie Parker for being honest & taking great care of us ❤

Another great experience. My lease was up and Tommy White did a great job again! I knew what vehicle I wanted but I hemmed and hawed on the color. The one I thought I wanted could not be found locally. Tommy kept looking and was going to get it from an Ohio dealer then overnight as I looked at videos online of the colors I changed my mind. I felt so bad after all of his efforts but Tommy was so nice and understanding. He found the new color that morning and I was in my new car (which I love BTW) that afternoon. Pleasant, easy experience with all staff. I highly recommend Royal Oak Ford!

The owner spoke with us and was an amazing host for the Woodward dream cruise... OUTSTANDING community support from this amazing dealership!

This was one of the best and easiest leasing experiences I have ever had. Walked in, met and talked with the nicest sales associate that I have ever met. Heather Miller. Man she was great. We talked about I was looking for. She told me she had the perfect vehicle in mind. Drove it once. Made my mind up right then. Returned the next day for the paperwork. Will DEFINITELY be doing my business here again.

I had a wonderful experience at Royal Oak Ford. Devin Carrier was an excellent salesman. I felt very comfortable and never taken advantage of. I’ve had my new car for a little over a month now, and I absolutely love it!

Jacob Swanson - Was very professional and straightforward. He called me, I did the app and he called back saying I was approved. Picked vehicle up next day! Everything was so simple easy. I will buy other cars from here!

I had a wonderful experience at Royal Oak Ford on 4-29-21. The sales man Matthew P. was great very professional, knowledgeable he wasnt in a hurry or pushing for a sale he went above and beyond to help my son get the car he wanted a 2019 GT Mustang. Keep up the great work Royal Oak Ford.

I thought the dealership looked very professional and was very nice, until after a week of my purchase I had to take it in for repair because there was smoke coming through the vents. Now dont get me wrong, as is is as is, but that was dirty. I wish my experience was better because I was going to buy the jeep no matter what.

Heather Miller, the sales representative that I dealt with @ Royal Oak Ford, was INCREDIBLE!!!!!! She absolutely bent over backwards to get EXACTLY what I was looking for when I didnt know how she was gonna do it!She also did an incredible job securing the financing!When you get your next vehicle, make sure you contact Heather Miller (....and ONLY Heather Miller!!) @ Royal Oak Ford. Dont settle for any 2nd stringers, the name is HEATHER MILLER!HOWEVER......youll notice that Im giving 4 stars rather than 5. The reason for this was because of Royal Oak Ford itself and their ABSOLUTELY LUDICROUS MASK POLICY!! Royal Oak Ford needs to get over their absurd adherence to junk science and propaganda and ditch the diaper on the face scenario.HEATHER MILLER gets 5 STARS, whereas Royal Oak Ford gets (......maybe) 3 1/2 stars.(WAY TO GO HEATHER!!!! SHOW EM HOW ITS DONE!! TWO THUMBS WAY UP!!)

My car is in for a warranty issue. So far no issues and I have a brand new car, no charge to drive until my car is fixed. Everyone has been very warm and easy to work with!

Great, with the exception that it took 3 weeks to get an appointment for an oil change. Otherwise, service was good!

Most unprofessional dealership I have dealt with in 40 years of buying vehicles. My company paid for the lease on a Ford Escape. The staff was pushy and obviously self serving. When I returned the vehicle at the end of the lease, we conducted a walk around and I was told that there may be a charge for the chip in the windshield. I told them that my insurance would cover it but they said a final determination would be mailed to me. I didnt hear anything for 90 days when I got a credit alert stating that they had sent me to collections for almost 500.00. Every time I try to reach them I get the runaround. Avoid at all costs.

JACOB SWANSON is that dude!He made my entire buying experience seamless from beginning to end. He was super communicative through every step. He had a very authentic and straightforward way of handling business that would make me recommend him to anyone!Thanks for the help with my F-150, Jake! Hope you enjoyed your Thai Food!

Purchased my 2018 Mustang GT from Royal Oak Ford in March, 2018. The sales experience was smooth. However, their service department is what Im most impressed with. I had my first oil change a few weeks ago and they were very quick. I also took the car in due to an issue with my active exhaust selection. I dropped the car off at 7am and they were able to fix the issue while I was at work allowing me to pick the car up at 4pm. Great experience.

If u like Ford car go see them Lol

This being my 4th F150 this has been by far the best purchase experience I´ve had on a dealer, everything was fast, accurate and very transparent, the whole team was awesome specially Mr. Tommy White he was the very best!

Theres a hot lime 2021 mustang $84,000If you want/need it yours

What a disaster. The air conditioner needed repair and probably replacement. I already had one quote from elsewhere and decided to take to dealership where I assumed they service and qualify was going to be excellent.Made an appointment (first thing in the AM) when they opened, dropped the car off and ubered backhome.Did not hear back from dealership all day so I called towards the end of the day and they said the car had not been looked at yet - they were very busy and were not sure on when the car could be addressed or returned.I ubered back up there and hand to take the car back and go to another repair show who could afford to give me the time of day.The arrogance and tone of these guys make me feel like Im doing them a favor by using their so-called service.What a joke! Will never return there ever again.Mark

Staff was awesome. Worked with me added incentives. 100% will buy a car from Royal Oak Ford again!!

I purchase all my leases from here. My salesperson Willie Parker is the absolute best. He’s been a joy to work with over the years and everyone I refer his way is equally impressed.

They wanted $800 to drop the headliner so they could TEST the tire monitor module. It turned out that all that was required was to clear an error code. I dont know whether these guys are incompetent, dishonest or both. Stay away.

Couldn’t recommend them more. Excellent service.

Had a great experience leasing my 2019 F-150 with Jalen. He worked with me to get me the truck I wanted for the price I was willing to pay. I appreciate the effort and am very happy with my truck!

The process was relatively easy and fast. Steve in finance was a lot of help and kept me updated on the process that took one day for purchasing my vehicle from out of state.

Royal oak ford service is just one delay, lie, delay, mis-information BS department. Dont believe a word they say

Excellent experience! Thank you Jim (service tech) for your assistance!

Great experience buying a car with Donald and Mark!! They were respectful, helpful, and knowledgeable! Would totally recommend them!!

Great sales teamVery professional and competent

I really didnt have a good visit..I do hope. Others well have better experiences, than mine.

Mark Lange, Matthew Peters and Jacob Swanson are the gentlemen who helped me. These guys really got me a great deal on a used car. They worked out the perfect deal at a tough time for me. They go above and beyond to take care of the community. They were never pushing me to purchase something I wasn’t comfortable buying. I will be back to buy through them on my next car and you should too.

Devin is THE MOST accommodating rep I’ve dealt in the last 8 years of my leasing experience, and did anything and everything he could to help me out. His quick response and straight forward answers made my transition process SUPER easy, quick and enjoyable. Not to mention he helped me come up with a multi-year plan to ensure I can continue to upgrade my vehicle of choice when the time is right.Highly recommend Devin/Royal Oak Ford and look forward working together in the future.

Wonderful dealer who worked with me and help me get into a vehicle.

Words will never explain the experience I had there but n 4 now Im just going to try to put it behind me and move forward with eyes wide open 🙄

We shopped at Five dealers, It was not a matter of price because the sale was A plan.We Liked and trusted our salesman Dennis Gawronski the best.He made the process Super easy.It was the trust factor of the salesman. He asked the right questionsand made my wife comfortable in the sale process.He knew his products. We never felt like a number.

I purchased a vehicle a few months ago, had a couple of issues and Mike McKenzie bent over backwards to correct the issues and make everything right! I can say, without a doubt, Mike offered the BEST customer service I have ever received! If youre needing a vehicle and want the absolute best - head to Royal Oak Ford - they treat you like family and will do everything possible to make your experience the absolute best! Couldnt ask for a better experience! Thanks Mike!

Jacob swanson was knowledgeable and professional through every step of the car buying process, I appreciated the dealerships cleanliness and the whole process was smooth and easy. Parking is difficult

A used car is a used car and its always risky when buying one, so you should always get the extended warranty. The sales people generally have no real idea whats going to breakdown or not. But I want to express my appreciation to my salesperson Joe Cicala for representing himself in a professional manor. Thats all you can really ask for from the salespeople, after all usually their not mechanics. My experience at Royal Oak Ford was as pleasant as buying a used can be expected to be. Usually at a used car lot the salesperson has you pinned up against the wall going through your pockets, but not Joe Cicala. He let me decide on the car I chose after all it was my decision, right ot wrong only time will tell. The experience at Royal Oak Ford I had was good, so happy used car shopping.

For the dream croos it was great

I can highly recommend Royal Oak Ford. I have never worked with a more straight forward car dealership before. My son had his heart set on a Mustang Royal Oak Ford had advertised and even though we are from New York, we decided to take the trip to purchase the car. After speaking with Gina, the online salesperson for a very long time I felt pretty comfortable to go to buy the car unseen. She referred me to Jacob, the in house salesperson to continue the process. Jacob was very helpful with all the questions and worries I had. We did all the paperwork thru e-mail, sent a deposit and on day of pick-up we pretty much where in and out within an hour. If anybody dreads purchasing a car, Royal Oak Ford is definitely the place to go to for stress free purchasing.

Royal Oak Ford and Dennis Gawronski were great to work with. The process was quick and easy. I love my new Fusion. It is a beautiful car and is great to drive

They were very professional and took care of me like they always have.

Really nice people in the service department. They took good care of me and my car.

Was looking into ordering a vehicle so I emailed a few Ford dealers. Dean Sellers and Avis (nearby competitors) both emailed back with answers to my questions within a few hours.Nick and Mike from their sales team refused to answer my questions unless I stopped to call them. Not a crazy request, but foreshadows the fact that to do business with them, I need to work the way they want me to work with them rather than them serving clients in the manner the client wants to be served.It was a gentle reminder of why car dealerships often have terrible reputations and a firm warning to avoid Royal Oak Ford if you think their job is to help you as the client. They seem to think it’s your job to do what they want you to do in order to give them your money.

As always, my experience at Royal Oak Ford has always been PERFECT since I have been going there since 2008. Im treated as if I were their favorite customer and Im sure they treat all their customers the same. My appointments are always on time. I love it when my car is washed. The service department answers all my questions and take the time to come look at things I dont understand inside the vehicle. They are just a nice group of people. I have a Ford dealer two blocks from me but when I need something pretaining to my vehicle, I drive the 15 miles to check with Royal Oak Ford. Thanks!

Mike the general manager is great. I purchased a ford expedition 2 months ago. I noticed a small crease in the piece that covered the hitch. He agreed to send me a new one and paid for it. That is customer service. That is why my family will continue our loyalty to Royal oak Ford when we purchase our next vehicle. Thanks Mike.Jon

My lease was coming to an end and needed a F-150. I called Devin Carrier who is the best salesman at Royal Oak Ford. Told him exactly what I wanted/needed, and in no time he found the perfect truck for me. He is very professional and loves to take care of his clients. I would recommend anyone who needs a new vehicle to give Devin a call and let him show you what the “Devin difference” is all about.

Most professional dealership Ive ever dealt with. Polite knowledgeable staff. A+ service.

The service was the best I ever had. I have been to many dealership but royal oak Ford treated me special . friendly dealership also. very easy to talk to everyone there.

Stopped in to transfer a warranty on a used car my daughter bought. Very efficient process. Clean dealership respecting social distancing. Friendly and helpful staff.

Thanks to Royal oak Ford I was able to regain A little independence with a reliable vehicle. My service rep. Jackie Terrell patiently help find what was right for me.

Jacob Swanson is an amazing sale rep.He was very helpful finding my son a reliable car for him to get back and forth to work. I will use his services again when my other son is ready to purchase his first vehicle.

Im a chevy driver woman. But Ford Id switch too no doubt ! Clean beautiful dealership full of buyers. Smiling employees taking care of customers and graciously giving out essential mask made buy Ford employees giving too any families that need lots. Im thankful too Ford family members 100,000 free mask.🙏💙💙💙💙💙💙💙💙💙💙💙💙

The service I received there was outstanding.

Met with Jacob and was very professional and straight forward transparency. I got a Focus ST from them and absolutely love it. If I get any future car Id most likely go back to them again.

Royal oak ford was a great experience. All safety measures where in place. PPE. clean, most of the work was already done for me when I got there. I was in and out in no time at all. Great experience all around

I strongly recommend asking for Franco Esposito when you come to this dealership! He will go above and beyond to make sure you get the best possible deal for the car you want. Dont know what you want? He will work tirelessly to help find the right car for you.

Being a middle aged 20 year old and never going to a dealership in my life, Willie Parker was truly phenomenal. He got me into my brand new 2016 focus and I couldnt be happier. He was honest, friendly, and made me feel at ease. Thanks Willie!

Fast honest and courteous service. Always a pleasure taking my vehicle in here. There is another Ford dealership nearby thats closer to my home, but Royal Oak Ford out classes them hands down.

Fast and Friendly service. On our second lease with Willie. He is great at getting you what you want at an affordable price.

Got the work done very fast and professionally and the people w e r e very nice

Anthony Simon was great to work with. He understood what I wanted and needed and made it happen! The whole process went quickly and smoothly! Thanks, Anthony!

Not to crazy about the parking. But great place to buy a car!

My husband took his car in about three weeks ago for an inspection and oil change. The woman at the front desk (Lisa I think) wrote his information down on a piece of paper instead of putting it in the computer and proceeded to ask him if he knows that they don’t take cash here —implying that he wouldn’t have a credit card. She also proceeded to question whether he really owned his car. This morning he went back again for a different issue and was greeted by this same woman. She claimed that he didn’t have a warranty on his car saying that she couldn’t find the VIN number. Overall, it was a really negative experience and we will not be returning after the car is fixed. We strongly believe that her actions were racially motivated.

Royal Oak Ford is truly a reliable dealership to visit for whatever your auto needs may be, definitely to have your vehicle serviced, you will surely receive outstanding quality customer service.

I was greeted at the Service department by the nicest man ever, Jim. He went over everything with me about my service. My tune-up was expertly done at a fair price. Thank you Royal Oak Ford. I will be back.

I thought it was nice when they told me that they’d give me a free car wash after repairs. I went to pick the car up the next day. After waiting 15 min the lady says “oh do you want the car wash?”. Yeah, I wanted the car wash while you’ve had my car, not when I’m sitting here to pick it up. Silly thing to offer if you don’t follow through

Kept brushing me off when I kept telling them my gas was running out fast and they said I didnt need a new tank which was a recall..engin e light came on and the letter I got said the part that my Ford focus needs will be available 2019 for my tank the reason my gas was running out fast. Ford wanted to charge me $120 to check my engine light. Guess what! Took it to another Ford that did it for free and guess what.. I Do Need a new tank. Which I kept telling them all along. So when the part become available this year..the other Ford dealership will take care of me. They couldnt believe I was being taken advantage of. I have all my proofs .. either because I am a woman or black. Dont know.. I knew I was not crazy. They did not perform anyting on my tank because the parts that they need for it has not even been out yet issued out. so because my engine light came on like the letter said to keep my tank on half and to the part that I need for it come out in 2019 so they want to charge me a hundred and something dollars just to see why my light is on when thats the reason why my light is on because when I took my car to the other Force dealership they told me everything thats in that letter is whats wrong with my car after they performed the engine check

Leased a vehicle in June in 2019. First experience at the service department not good.Today I called about my first oil change which I was told my oil changes would be free. No one seen to see anything in the computer about my extended warranty or anything about a free oil change. When I got home from work I looked over my contract that stated extended warranty and something about Triple Care I really have been disappointed with this dearer ship. They fast talk you when signing your contract. When my lease is up I’m going back to Chevy. I work too hard for my money and to deal with unprofessional people.Well let me say this, a very kind gentleman by the name of Mark ( service manager) addressed my concerns regarding the email above. Mark addressed all my concerns, answered all my questions. I was pleased that someone took the time to even make an effort to do this. I would like to thank Mark and Sarah (cashier) who also show me great customer service. Thank you for making a believer in Ford.

John Dowdy is absolutely the best salesman I have ever worked with. He got me approved in one day. And I love my new vehicle. I would recommend him to anyone who is looking for a new vehicle.

I just purchased my 2020 Malibu from Mason she worked with me and is very professional. The manager Mark is also great I found my new dealership I will come back to buy my next vehicle from them . Thanks again Mason & Mark for everything hope y’all have a great 2021 !

Mike Schneider is the best salesman we have ever had!! Buying Fords since 1976.

This was my first time leasing on my own and the customer service here was excellent! I would highly recommend anyone to see Jordan Robinson. He was extremely helpful, and made the process super easy for me. He was willing to work with the prices we were looking for and did a phenomenal job making sure I was satisfied with what I wanted. He was awesome! I look forward to leasing more vehicles with him in the future.

I am truly satisfied with my experience at Royal Oak Ford. I would recommend Dennis my sale man to anyone looking for a reliable vehicle. I felt the staff was very transparent and didn’t try to miss lead me into a purchase. It’s my first time buying a Ford and I’m now a proud member of the Ford family.

Nice people and fast. Some things are a little expensive but done right

Everything went extremely well and I was treated very professionally. I even got a visit from my sales person checking on my experience while I was waiting for my vehicle.

It was great and professional

I run all their returns to Dearborn for refurbishment. To me I feel a 4 star rating is the same as a 5 only because nothing is perfect in this world...but this dealership definatly trys to help everyone...

Great service

Such an easy & pain-free process! We worked with Donald Fleming, he was amazing to work with! If we ever need another vehicle, were going to Donald at Royal Oak Ford! Appreciate your help!

The salesman that I talked to was very considerate until I told him that I lived in Ohio and the estimated payments jumped $300 dollars a month. Subsequently, this is not a way to treat a military veteran. I thought Ford was a supporter of the military. This is my personal opinion.

So, I was a longtime customer at Dean Sellers, where I purchased my 2013 Ford Escape in 2012. They made a lot of $$$ on me as I always use the dealership for my services. Then, they screwed me royally, basically admitted it, but wouldnt make it right. So, that led me to Royal Oak Ford. Wow! What a great dealership with people who actually care about your experience. My introduction was Sandy in service, and in my many, many years of owning vehicles, she is in a class by herself! Professional but sweet and as accommodating as you could ever hope. Then I needed to work with an advisor named George, who also could not be a nicer guy and knowledgable as you will need. This is not one of those gigantic dealerships with a massive lot and all the red tape that comes with them. It seems to be more family friendly, laid back, but efficient as hell. Thank you to all the great staff at Royal Oak Ford, and whomever owns the place, I hope you realize what a great group of people you have working for you!

Jimmy took care of my new Ford Edge :) it needed some work and Jimmy at the body shop was amazing. He was very prompt in his responses, he always called me and kept me uptodate on the progress. He was very professional and showed genuine commitment in addressing all of my concerns. I was very very impressed. I would definitely trust Royal Oak body shop and Jimmy to work on my cars in the future. Thank you!!!!

Impossible to get someone to answer the phone! Apparently customer service is at the bottom of their priority list.

Franco was excellent. He was able to get us into the vehicle we wanted, in our price range. We live about 2 hours away so he did the numbers over the phoneThen he did all the paperwork he could for us while we drove down, so everything was ready when we got there!The other staff were nice as well and got us taken care of. Will definitely be contacting them again when we shop for our next vehicle!