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AutoZone Auto Parts
460 W Rollins Rd, Round Lake Beach, IL 60073, United States
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AutoZone Auto Parts
Comments
Ke
Review №1

Had to buy a new battery for our car and they have almost everything im stock. Never had a bad experience so were happy.

F
Review №2

Couldnt find my warranty and was there 6 months ago for brakes. Do we really have to cheat the customer out of $32....really

Ja
Review №3

Great guys working there. They know what theyre talking about and totally patient with inexperienced folks

J.
Review №4

Very helpful and Professional quick and relabel guarantee to have your parts.Highly recommend

Re
Review №5

Never have the parts I need, receive wrong parts 99% of the time, always have to return to store 4 or 5 times before I get fed up and go somewhere else! Worst part store Ive ever dealt with! Will never return!

Jo
Review №6

Walked in and was greeted. Guy looked up my part, (a headlight) and even came outside to make sure it was the right one. Very pleasant experience!

LI
Review №7

Very nice employees. Very helpful. Bought a new battery and they put it in for me at no charge.

Ju
Review №8

I just want to give props to the kid to help me diagnose my car. We weren’t able to reset my check engine light but gave me advice on how to do it. Needless to say it worked and saved me money and headache. Thank you

Ar
Review №9

Great costuner service

An
Review №10

Very good selections of items. Friendly staff. Credit cards machine were down so only cash was accepted the time we went. Always good to carry some cash

al
Review №11

Great place...they replace the battery to my remote starter...nice

AN
Review №12

Great customer service but their pay system is really slow. Typical autozone store.

Re
Review №13

Salesman was very attentive, but since when are they not allowed to help customers? I had to put my own anti freeze in. No biggie I guess, just curious, as I was very impressed that Auto Zone would help me with my vehicle needs, oil, snapping on wiper blades etc etc....

To
Review №14

Good people. Went in, answered all my questions thoroughly.

Do
Review №15

Great prices

An
Review №16

Clean and very friendly. Have almost anything your car needs in-stock surprisingly

Pe
Review №17

Wait too long to get help

Hi
Review №18

Great customer service got what I needed for me instead of that oh its over there type

Do
Review №19

AutoZone is amazing. My husband and my son use them as well. Theyve got great prices and return policies.

Gr
Review №20

Nice staff, clean store

mt
Review №21

Always a great experience. Very knowledgeable staff!

Ru
Review №22

Im sorry if u work at a parts store and 2 guys dont even know what a C-clamp is, and the other one is asking how do u spell it. U probably shouldnt be working at a parts store Unbelievable

An
Review №23

Good workers

Sa
Review №24

Ryan and Mitch are completely awesome. They made getting the part I need easy and took time to make sure I had everything I need to complete the job. Thank you guys. P.s. they definitely deserve a pay raise.

Jo
Review №25

Great staff!

La
Review №26

Helpful and fast in and out

Ma
Review №27

Very good prices and knowledge parts people

J
Review №28

This store has been my go to for many years. Staff has mostly always been able to assist me with anything I needed at the time. And if they didnt have it they could always get it in a day or two. I would tell you to ask for a specific person but all the staff here is friendly and helpful. Great place!!

Lu
Review №29

Excellent place to get any automotive needs . Staff were very friendly and helpful!

Ge
Review №30

Every time Ive visited, this location has been understaffed, with the few staff members typically being younger and/or less experienced. This nearly always results in having to wait a significant amount of time before being able to ask for assistance, or for a car part from behind the counter.Additionally, despite their television advertisements proclaiming their free fix finder service (ie: checking the status of any check engine light on an OBD-II compliant vehicle using a standard scan tool), they have always claimed that their scan tool is missing or broken; not too helpful when trying to diagnose a check engine light on a vehicle!I must say, between the lackluster service, the absence of value-add services, and the relatively high prices for auto parts that there are online auto parts distributors that offer a much larger selection of products, at significantly lower prices, and they provide a variety of shipping options to meet the needs of any timeline or budget. Consider the alternatives available before purchasing auto parts here.

Ma
Review №31

I get excellent service. Very knowledgeable and informative. Speedy work done correctly and on time.

Sh
Review №32

Great service gave me a great deal then installed the windshield wipers in seconds thank you

An
Review №33

Needed new brakes

Fr
Review №34

Good prices! Very good help !

As
Review №35

Stopped in to purchase a front head light that was out and asked the gentleman if he could install it, and he did no problem even though it was lightly snowing! Which I could remember his name, Great Customer Service!!

Ag
Review №36

Great people, so helpful !!!!

Ed
Review №37

A handful of the employees don’t seem to be well trained or know what they are doing. Multiple times of giving the wrong part (number) or a defective one even. And even false promises about discounts and pricing. I do not expect any of these guys to be mechanics, but at least have some common car knowledge and not just go with “the computer says.” You pay for the quality of service in addition to the part and that service is not very high.

Je
Review №38

Terrible customer service. Dont shop here. Workers here are very unhelpful and seem to be annoyed when asking for help. I hope the owner of the parts store sees this and fires the idots working here.

Gm
Review №39

Jose was so helpful. Not only I didnt know what to get in wipers but was kind enough to put them on for me especially being an elderly female. Thanks Jose😉

Fr
Review №40

Jonathan and his staff are awesome. Everytime I come to the store, everyone has great customer service, theyre friendly, theyre knowledgeable about every part, and the service is speedy. I highly recommend this store for automotive part.

Je
Review №41

The employee who helped me was very nice, and offered assistance with my light bulb. I declined due to time, but a huge turn around from the last time I visited. Was very impressed.

Je
Review №42

Nice that they have Brake clean on sale but it would be even nicer if the had the inventory to sell. Completely out of regular ( chlorinated ) one. Starting to get pricey too🤔

Sc
Review №43

I visited this location today for a new fob battery. The gentleman that greeted me took me right to the battery section. He went above and beyond his job, by actually installing the battery for me. Glad he did, it took the two of us to put the fob back together. I will return to this location next time I need anything car related.

Ki
Review №44

I try not to use them anymore because its very chaotic to try to return things or to buy all the things or get your parts. I basically use OReillys as much as possible unless they dont have an item and auto zone has it. And I never seem to get my reward points I have 3 vehicles Im buying parts for constantly and always get screwed out of my rewards oreillys since me my coupon in the mail.

Ch
Review №45

Online stated they had my part in stock but they were unable to find in inventory even though they just got a shipment in. Left without purchasing. Not very helpful

Jo
Review №46

The best one in prices and products

To
Review №47

Staff is very helpful and they have a great assortment of parts.

Th
Review №48

Good help got what I needed..Professional staff easy to get too ..

al
Review №49

Took my car in for the third time to get one thing fixed and its still not fixed. They were supposed to call me before any work was done to tell me the exact price and called to tell me it was done instead and I owed x amount. I wasnt given a loaner car because it was late the day I brought it in but I expected a call the next day to come pick one up. This is not the first, second or even the third issue Ive had with this dealership. Im sick of this place. I want my money back and this car taken so I can buy anything from anyone else. Id rather walk then ever do business with this place again. Im furious.

Je
Review №50

This place had what I was looking for and the price was good. The manager is why Im giving 3 stars. He was really awkward and kept asking questions not related to the part that I purchased, why I had a trailer on my car, why I was going on a trip, where I was going, etc. The other employees were very helpful but the manager was awkward and was trying to make small talk about random reasons why I purchased the part that I did. Which would normally be ok, but it just felt weird. All I wanted was to get the part and go. I wasnt even in a hurry, I just didnt want to chat with someone I didnt know.

Ed
Review №51

Store employees are always willing yo help

Zo
Review №52

Good service

co
Review №53

Some people like their jobs and some dont.

R
Review №54

Great service, good prices, knowledgeable staff

Ro
Review №55

Always helpful, nice people work here!!!

Wi
Review №56

Garbage place run by a bunch of pill poppin drug addicts. They apparently cant read the part numbers correctly. What a bunch of idiots

je
Review №57

Even in the frigid cold. of the morning the staff was very kind enough to change out my battery for me free of charge how nice is that talk about customer service happening in this frigid freezing cold morning

Ad
Review №58

Late delivery, but they were apologetic. Good prices, good warranty on what we got. Well return.

Jo
Review №59

Never had a problem being coming here for 3 years now

Pa
Review №60

Needed a battery and was in and out and the young man was super efficient and courteous.

Ba
Review №61

Very helpful

In
Review №62

Lots of autoparts on location. Ypu can order on line and pick it up when it arrives

Ju
Review №63

Autozone was a very good place and reasonable prices..

Ka
Review №64

The guy working behind the counter was very helpful

St
Review №65

Helpful service, good price on my car battery.

To
Review №66

I like that they keep records of your purchases. Good prices.

St
Review №67

Great place for parts and loaner tools.

St
Review №68

Went to buy 2 sway links in the Round Lake beach store. When i tried to pay by Visa debit card their computer wouldnt take it. Confuzed store clerk didnt know what to do. Finally the female manager showed up and said my card was declined, which is NOT TRUE ( Well over $1000 in the checking acct). Luckily, i had enough cash with me to cover it, but then after i paid i told her i had an Autozone rewards card which i wanted to put a credit on. She said it was too late since she already completed the sale, and hurridly told me to call the number on the reciept to get the credit. I watched others in line behind me getting furious with their incompetence and throw their merchandise down and LEAVE, which is what I wanted to do too. I swear the RLB store is always some kind of problem or conflict when i go there. One of the worst AZ stores in the midwest. THUMBS DOWN.

Ja
Review №69

These guys have no idea what they are doing. I give up on them.

Ed
Review №70

Always helpful in finding the correct part!

J
Review №71

Good prices good inventory

Sh
Review №72

Good parts at a good price. The staff are very knowledgeable and helpful.

He
Review №73

Jeff in Commercial Department extremely helpful!

Ma
Review №74

Sales staff was very helpful.

Th
Review №75

There is a worker named Daniel, he was walking around harassing workers and customers with a dildo! Stay away from all autozone because they apparently allow this!

ro
Review №76

To many RIO GRANDE customers. O.k. Mr. Sanchez.

ad
Review №77

Service sucks

An
Review №78

This guys are ALWAYS really good

da
Review №79

Very helpful when I visited. I will only come here for my auto repair needs.

De
Review №80

Great prices

Ma
Review №81

👍

Er
Review №82

Customers service horrible

Ch
Review №83

Always gets the job done and finds the parts I need. The customer service is spot on.

Ro
Review №84

Never received parts when expected.

br
Review №85

Good place for parts

Fa
Review №86

The computer does not scan sometimes

Ju
Review №87

Very good service

Jo
Review №88

Well stocked,helpful staff

vi
Review №89

Best price, good inventory

To
Review №90

Great service as always

Cr
Review №91

Awesome customer service

Jo
Review №92

Decent customer service

Jc
Review №93

Call ahead to avoid line waiting.

br
Review №94

Very helpful staff

Ro
Review №95

Has what you need in stock most of the time.

Ma
Review №96

Not very friendly

Mr
Review №97

Had a nice employee

Dr
Review №98

Extremely helpful!

ri
Review №99

Had what I needed

Sh
Review №100

Love this place

Information
15 Photos
100 Comments
4.1 Rating
  • Address:460 W Rollins Rd, Round Lake Beach, IL 60073, United States
  • Site:https://autozone.com/locations/il/round-lake-beach/460-w-rollins-rd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A2679&y_source=1_MjQ2ODAzMy03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 847-546-4845
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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