Stopped in to pick up a pre-ordered part. The ladies were sitting in here doing each other’s hair behind the register… the one tried to hand me a box that wasn’t even the part I ordered, I handed her the receipt for the correct part in which she accused me of being aggressive, I was providing my part number. I Opened the box, it was a returned part not even the brand I purchased AND it was used/beat up. For $100, that’s not a move for me…. Very disappointing. When I tried to return the part, the lady asked me WHAT DO I WANT NOW. Thumbs down.Avoid this location, hit Grayslake. They’re more professional and you don’t get such a hair salon vibe.

Very polite staff, helpful assistance with project. provided much appriciated information on what we were working on. Thanks

Went to pick up UPS package. I have usually had good experiences there but have been told previously that my packages wasnt there when it actually was.

Helpful and got some good information.

Had what I needed good place.

The person at thw counter was helpful with running a diagnostic on my car.

Really bad expericenses monday feb 15 2021I try to return something defected after 1 day i broughtThey excuses said electronic not return but i go same store on120 in grayslake and not said nothing similar is disgusting when casher act like owner they not think depends from customers on inself

Mia is a rockstar! In times like these... Its refreshing to interact with someone as patient as knowledgeable as she was.

I ordered a car part online and they gave me a different part which didn’t fit, they didn’t even apologize just gave me the correct part. This has happened a few times.

Knowledgeable staff. Great online coupons.

Large inventory, courteous staff.⁰

Helpful staff tried to get me everything I needed.

Walked in was waiting to be helped with other customers. 2 employees were in back on a computer not helping anyone. Phone was ringing off the hook. I went down the street to auto zone. Wont ever go back to this location.

This place has a UPS dropoff.

Imagine this: You walk in. You need jumper cables. You ask the clerk and she directs you perfectly to the aisle without saying more than 8 words. You pay and leave in less than five minutes. Thank you AAP you have saved my vehicle and mental sanity.

Great deals!!! Great employees!!! Great service!!!

Helped me look up & locate the part number I needed quickly

They have a lot good items for your car at a great price.

Cashier service is less than fantastic. Its an auto parts store first and foremost, they do have the parts you need, but so do the multitude of other parts stores in the area. As for the customer experience, it is lacking friendliness and quality service.

They never want to receive dirty oil’s

Purchased brakes from them last september,they asked me if i wanted to buy a 1 year warranty,i did.the brakes started going bad already so i went to return them today,the gentleman tells me the warranty only covers manufactured defects upon purchasing.i ask him why i would i need a warranty if they were bad when i bought them?,that is what a return policy is for.he then tells me that the brakes going bad could have been my fault due to an allignment! Lol!.after making nonsense excuses i finally spoke to a manager and got my refund.i leave and tell the guy to have a good day n he responds not reallyLong story short do NOT purchase from advanced auto unless you want as is parts,dont expect exchanges or refunds from warranties you bought without a big fight! Trash store trash employees

These guys take car of me, I;ve bought tons of parts from these guys great gang to deal with !!

I buy my auto parts from there

Asked question reply was I am not a mechanic I only sell parts wow you sell parts but you dont know what they do best get educated or get a new job

Very helpful and informative staff. Good selection.

Have had nothing but good experiences with this store. Helpful knowledgeable staff. They are my first stop for parts.

Everyone is always helpful and friendly. Everthing you need at great prices.

Very nice and efficient people!!

Greatly experience at this place, the staff is always friendly and helpful. Just picked up some wiper blades and licence plate lights. Everything was in Stock, I was in and out in only 5 minutes.

Went in for oil for my truck ended up finding some great deals on windshield washer fluid different oil and filter and replacing rear lights with LEDs great customer service at this location

Customer service is excellent. the staff is very helpful and resourceful team. They are an asset to this and my company.

Great staff very helpful, good prices

Great service and awesome staff. Always have what I need .

Love this place. I get all my auto parts here.

My wife picked up parts for me about seven months ago, been complaining since! she placed her new leather purse on counter NEXT to cash register, there was oil on THAT counter and it stained her purse. They SOLD her a cleaner and did not even care, manager and district manager never even called. Purse was $300.00, they do not answer e-mails or calls, stay with AutoZone or Pep Boys! there is an Advance five minutes from my house, I will drive miles out of my way not to go THERE!

Nice clean store. Helpful staff.

Very convenient. Ok prices

Gruff workers with attitudes. They need to work on customer service

Free engine lights check and see if the problem can be fix if so they tell you what wrong they are very polite

Never has what parts i need in stock!

My boyfriend is having a field day there. I hope he starts on my car soon! Lol

Always very helpful and knowledgeable

Check engine light was on,they came and used a decoded to tell me what it could be all for free.

Reasonable prices & large stock of parts.

I like them

Always nice pepple here

Basically like every other advanced. Staff is friendly.

Decent pricing & helpful staff +1.

Very friendly employees work.

Really cool, keep it swaggy.

Sales clerks ready on the spot to assist. . .

Love this store

Very polite helper!

Has or can usually get what you need for your vehicle.

Just ok slow staff

Dont have simple auto parts needed in stock

My #1 auto part.

Never disappointed at this location

They stock the stuff I need !

Servicecis great

Friendly helpful staff

Great help!

Good parts

Go to place for auto parts.

They help if you ask

Helpful

Very Helpful

Not very helpful.

A+

Worst quality in the world

Open late when i needed it

Excellent

Its good for footwear