The Sales Manager was kind enough to test my battery after an autoshop told me it was weak. We all know that some mechanics will lie to you for business. Then he told me I had actually gotten it at another retailer where it could still be on warranty. I appreciate his honesty so much. It wasnt under warranty so I will buy my battery from this location and always give them my business. Thank you Alec!

Amazing customer service here from all of the staff! I’m not sure of the guy’s name but he was incredibly helpful and went out of his way to make sure I was buying the right things rather than just selling it to me. So appreciated. Will absolutely be shopping here from now on

They didnt have the part I was looking for but were able to recommend a substitute that worked for what I needed.

As a single female I had been gouged by mechanics but today...I was saved by the associate at this autozone. Her name was December and she was my hero this day.She was very knowledgeable, patient & went over & beyond to assist me. She was undoubtedly had my best interest in mind and turned what may have been another costly nightmare into a quick & painless solution!!Thank you again December. You are an asset to Auto Zone and I highly recommend this store for all your auto part needs. Ask for December.DA

Lucia gave me excellent customer service I recommend this location!!!

Thank you Gil for your excellent service all the time, very happy customer !!

Vary helpful big boy went out his was to make sure I was taken care of.

They always have extremely helpful employees. Ive always found what I needed.

Tony was cool as heck and gave me good customer service and made me feel safer when he gave me some tips talking about my car issues

Alex and Lucia were both very helpful with my car battery issue. I will be sure to come to this location for any car issues I may have!

I called asking about rear brake rotors and was told they were $52.xx for my truck by Ian. I drove farther than one of their competitors to get that price only to be told that the price I was quoted on the phone was for front rotors. There was no apology or offer to make right, just a shrug of the shoulders from Ian. Plus side, the woman that was helping me, I think her name was a name of a month, was polite and friendly. I understand that mistakes are made, but at least admit the mistake offer an apology and act like you care about customer service. NAPA got my business that day and will continue to get my business from now on.

Ian, assistant store manager is a great guy. Took the time to explain and answer any questions I had. True Professional

Excellent service! Went to get replacement windshield wipers on a rainy day because mine werent working properly. After the kind clerk helped me to find the right wipers for my car he rang me up and put them on my car for me IN THE RAIN! Best customer service hands down!

Great fast friendly service.

DECEMWR AND MANNY WERE AMAZION. MR. TONY WAS RUDE AND DIDNT WANT TO ASSIST WITH PUTTING THE BATTERY IN. INSTEAD OF ASSISTING HE ASK MS. DECEMBER DID SHE SELL ME THE BATTERY AND WHEN SHE REPLIED YES. HIS RESPONSE WAS WELL YOU NEED TO PUT IT IN.. AS HE PROCEEDES AS A CASHIER.

They think its acceptable to give the client his order looking like this!Edit: raised from 2 stars to 5 stars thanks to the store manager Arsenian for addressing the issue when I brought the core back and providing excellent customer support.

I discovered I was missing windshield wiper blade on a rainy (not cold or stormy) day, likely from the car wash earlier that week. I had to drive that day and needed itfixed. I called and a nice young man confirmed they had the parts and that they would install for me (it was raining at the time of the call). I had to drive with the “arm” up in the rain so I could at least use one wiper and needed to install it ASAP. When I got there the older man at the register refused to help me install it because it was raining and reminded me that the installation was a “complimentary” service and they weren’t obligated to do it. He suggested that I find somewhere else or come back when it wasn’t raining. I told him about the call and he said it must not have been raining 30 mins earlier. I had to install it myself right in front of the store while he sat at the register and watched me crawl onto the hood of my SUV to reach it. It just seemed really petty. We won’t be going back to that store, which usually has great service.

Manager of the store ROSWELL, GA #3193 told me that they do not serve RV batteries.

Good experience.

Had my headlight in stock in a single pack. Awesome Job!

Did not have fuses i needed

The woman manager was rude and had a smart mouth. She was annoyed that I had a question and responded in a smart @#$ way. I will be going to a different auto zone from now on.

Very helpfully staff.

The employees are always very helpful. Once the man even changed my battery and although I insisted he didn’t want a tip. They are always great.

Service Great. 3rd time there. Was impressed.

Had an even better option, when arrived from another store that had found me a part that wasn’t exactly what I was looking for, but I was going to get it anyways. But arrived here and the very helpful young lady that helped me, took the time to look up my vehicle again and we found the best option, that I was looking for originally! So it worked out great, other than me having to drive to a different town to get a part, that I probably could’ve gotten at the original store I went to, but the associate didn’t find or give me the option I wanted, for some reason.So anyways, YES, this store is great and the staff are very helpful and actually will take the time to help you the best that they can! Which is the difference between locations and associates, in my experience. 👍🏻😎👌🏻

Customer Service was great.

Eddie was very helpful and came out while it was drizzling to put new windshield wipers on for us. Great customer service

3rd time receiving the wrong part when specifically specifying what I need. This was my last trip to this autozone.

The girl behind the counter was able to find the power steering fluid that my German car required

I walked into the store and Uriel F. was extremely helpful, to recommending other services and explaining the process of what he was doing and why.Very knowledgeable on the store offers and tool rental program, and treated my car like it was his own.Because of Uriel F. this shop has now become my main to go place for auto care, purchasing parts, and all things car related.

My battery died 3 times in the past 2 or so months. Today after getting it jump started, I came here and they very quickly tested my battery, suggested I drive about 30 minutes and come back again and as long as its increasing in strength, I should be good.They didnt try to sell me something I may not need. Thanks for that!

I’m not familiar with the area but I seen Auto Zone from passing by. I stopped in to get tag lights and wind shield wipers. Everything went so smoothly. I’m very satisfied and Scott king installed my stuff with no questions asked.

I stopped by today with both brake lights out. The man that helped me was great, very knowledgeable and nice. Not only did he help me determine exactly what the problem was (both bulbs had gone out at the same time), but he even replaced them for me. He was great. Very thankful!

Best auto parts store ever

This store is amazing the Assistant store manager Uriel is amazing. i want in for a issue and he told what I needed. This auto will not lie to you at all or try to get you out your money. Amazing customer service all around. If you are looking for a auto zone come here they want tell you wrong.

I have been in this particular autozone twice now. Everyone in the store is always very helpful and super nice. Their customer service is just so great compared to other locations I’ve been to! I will definitely be back for other auto needs!

Very nice staff. Theyve helped me look up parts, offered great advice and have checked out my On-Board Diagnostics (OBD) for free. Its my first stop when I need anything car related.

Best prices and warranties.

Gil is very professional, knowledgeable and always available to assist. I recently came in to purchase replacement parts for my 2013 Ford Focus, Gil assisted with making sure the parts were for the vehicle and would fit and he also installed all the parts. It was a busy Saturday morning and he was able to not only help myself but also install a car battery for another customer amongst juggling people in the store. Great service

Very helpful, couldve sold us a $170 battery but said we didnt need one.

My fiance went into this store and they did not help her and assist her with the part that she was looking for and pointed out in the store itself they decide to stay behind the counter and hide terrible store his name is Justin.

The lady manager is very rude to the customers. She was yelling at a gentleman while many customers at the store. She is very unprofessional.

Very helpful

Auto zone is here to stay. Thanks guys!

Cool stores

Friendly service! I ended up needing to go to a mechanic for a battery swap due to corroded connectors but the guy who helped me out explained so well and was nice through the process.

Theyve got everything you need to repair your own vehicle. Ive had mostly great interactions with the staff. Its not the best location, but I definitely wouldnt go out of my way to avoid them.

Great store they had just what I needed on the customer service was perfect

Store # 3193 In Roswell on corner of Holcomb bridge and Alpharetta Hwy.Uriel F. was the clerk who serviced me. Great friendly service! Great professional advice. Uriel went above and beyond the call to duty...I will always go back! Thanks Uriel and Autozone!!

Great store! I highly recommend talking with Uriel, (one of the guys who works there) whenever you need anything, that guy knows what he’s doing. I went there and my battery was bad, he changed for me, cleaned all the cables and took care of everything. Well done my friend and keep up the good work!

Fantastic service. Had the part I needed and had the great help of Uriel ( or Urel?--bad with spelling) with a headlight bulb. What an asset to this world! Wish there were more of him!!! I will head to this location the next time my car needs a quick fix!!!

Came here to get a new battery (the original vehicle battery lasted for 6 years almost to the day). They were quick to test it and get a new one installed on my car, no issues whatsoever. I dont remember the young girls name, but she was kind and helpful. Ill definitely be back here in the future if/when I need a new battery (dont go to NAPA, they have a policy against swapping batteries for customers).

Everyones a mechanic until a Pit crew comes into the room.

They didnt have the type of code reader to tell me.what my particular light meant, HOWEVER, when asked, one of the staff recommended their personal mechanic to me, walked me outside and pointed out where it was, and then introduced me to someone that worked for them that had come in the store before I left. Top Notch Personal Service!!

I resently purchased a set of break pads, then I took the day off from work to replace them, but what a big surprise, after removing the wheels and calipers, they gave me the wrong pads!!When I call in, the manager ignore my complaints and didnt address the issue saying that that is common mistake.I leave 2 miles from the store and request then to deliver the correct pads since my truck is on the jacks, but he told me that was not possible.Today is 05/14/20 10am .

Victor L is the nicest guy!! He helped me so much with a front light and a tail light.. This place was the best auto zone Ive ever been to everybody was so helpful they really love what they do and they make it fun I just couldnt believe how nice everybody was Ill never go anywhere else for my car needs thanks Victor

Certious efficiency and clean.

Nice place. I only stop there when a minor fix on my truck and they have what I need and dont mind me fixing my truck in the parking lot. Saves me time and the long ride home.

Its probably not cost effective but to add more qualified staff that could actually be able to get customers in and out faster but no worries this is an excellent place to go for d y i, ers

I had the BEST experience here at Auto Zone. My car was over heating and I came in the store scared and worried I was going to blow the engine up. Tracy and Daniel made sure I got the right fluids and was very patient with me. They explained what was going on and told me what I needed to purchase. They worked together as a team and provided EXCELLENT customer service. Thank you guys! #customerforlife

I cant recall having a bad experience here. All the employees whom Ive encountered have been nice and helpful. Love Tanya, shes awesome!

Tracey k and Daniel C hookup me up with a new headlight.. even though they didnt see my particular bulb in the system, they worked as a team to take my current bulb out and find it in the store and have it placed in while i was paying.. this is a great team.. many kudos to them.. great attitudes.. fun and funny.. i always come to this store.. not saying that i have plenty car issues but when i have something easy, i always come to autozone.. THANK YOU👍👍

My favorite Autoparts store, if they dont have it, or cant get it, then I have a panic attack and use the internet!!!

I will definitely be choosing this Auto Zone location for all of my automotive needs! Uriel went the extra mile to make sure all of my questions and needs were answered! Awesome !!!

I had a tag light out. The young lady assisted in changing it. I was so appreciative!

Love This Place ALot But It Doesnt Matter What Weather It Is Doing They Should Put The Wipers On Any Vehicle Just Saying

Ian was a huge help and definitely knew his stuff! Thank you for the quick service with my battery (:

Amazing service. Tracy helped me figure out which part I needed and then he and Tony walked right outside and replaced the bulb for me! Will never go anywhere else.

I went to this AutoZone this week to get a bulb for my headlight. The staff was knowledgeable and professional and went the extra mile to help me replace the bulb! I would definitely go back if I need anything and recommend them to friends and family.

I went to advance auto and they were unable to help me. I stopped by auto zone and I was blown away by the service Mario provided me. He was extremely knowledgeable so thanks to him you have earned a customer for life!

I don’t usually like to do bad reviews, but I’m really irritated. I called this autozone on Friday to order a part, and they took my information over the phone, and said the part that I needed would be in on Saturday. Called back this morning (Monday) so I could pick up the part, now they’re telling me that their vendor doesn’t have the part, and have me a refund, which will take 3-5 business days for it to hit my account. Now I’m out of that money and can’t order the part elsewhere for another couple of days. Would have been nice to make sure that the part was actually there, before taking my money.

This morning I counted eight employees. Two of us customers waiting for the one guy actually doing any work to get off the phone. A third customer browsing the aisles.And I still had to wait 5 minutes while they were all giggling in the back. Wont he back....

They were very helpful. I didnt think it would get resolved after the 1st person but there was a young lady that knew cars and sold me what I needed. Thank you

Staff is always friendly and helpful, especially a female staff member (sorry, I didnt catch her name).The location can be a bit tricky to get to if you dont know the area; my suggestion is to turn off of Holcomb Bridge Rd going west when you see the liquor store and drive toward the front of the shopping area parking lot until you see the Autozone building, which stands alone from the rest of the shopping center.

Had issue with my brake lamps constantly blowing out. El Vega recommended LED lamps are more reliable. Bought two 3157 LEDs a month ago and no failures yet... Thnx El

Usually has what Im looking for.

I can’t say enough about the staff and store manager in particular. There’s nothing better than honesty, knowledge and amazing customer service. My favorite location to date!!!

I almost walked away and went to Oreillys to get help withmy lightbulb cause the black American older man refused to help me. But the African Uriel made my exhausted day. He came to my car as I was pulling off and said no dont leave. I will help you. He said I have a customer, but I will take care of you both at the same time. Thank you Uriel! I have been having car issues for the last week since I drove from St. Louis to Atlanta.

All my props go to Ms. Tonya. I needed a reprint of a receipt and she kept looking until we found it. I even gave up before her. Plus shes pretty cute, might want to keep her around AutoZone. ;)

Didnt have blinker fluid

I was recently there to buy new headlights for my 2001 Jeep Cherokee, However, one of lights was used and not new. Being frustrated I called and asked if I can exchange without a receipt. I shop here regularly and trust them so thats why I didnt grab one. They worked with me and I was able to trade the light for a new one. I would normally give a store a 5 out of 5 stars for this type of customer service however AutoZone should have not allowed for a used light to be sold as new. Always check the products for flaws before purchasing from here.

Very very nice! The skinny blond girl was great! Thanks😁

Gil was very helpful and attentive in assisting me with my battery issue. Be sure to ask for Gil is is very helpful!

Horrible experience I called to make sure my the parts I need where in store because he day prior I had called to have them ordered and was told someone would call the next day when hey where ready and I was on hold for 20 minutes and was transferred multiple times and at one point I had a manager on the phone and I explained I was transferred so many times just to ask a simple question and even the manager automatically transferred me before I could finish talking and then I was transferred to someone that I guess was about to leave because he said it Im leavyfor lunch and I cant help you and I was transferred again so I then decided to just go to the store and hope the part had just gotten thereAnd then I was told they couldnt put it in after they said they would and I go somewhere else and they do it no problem and I was in and out in 5 minutes when it took 2 days dealing with autozone never go here horrible staff they are very rude

One takes a 2015 car with an eco system. to change a battery and they dont want to do it. If they are not going to change it. specify what type of battery if they can change

Great experience in commercial dept.Superb customer service! Thank you

Gil at the AutoZone in Roswell was very helpful to my brother on a recent visit. We highly recommend this store!

Less 2 years I bought a battery, today problem with it. They offerd a new one to me..not pay any coin..and change it to.

Thank you, Daniel, at the Roswell Road Autozone. You are amazing and helped my brother and I so much with the replacement of our alternator. We will be back! Again and again.

Very helpful.

Gil the store manager is an amazing asset to autozone, not only did he help me gather all my purchases, but he also helped me with an rewards points escalation. I will be returning to this particular autozone, just because of the great service.

I love the new manager, Arcenia. She was so helpful and informative. Really helped me out.

Uriel was a huge help to me. He swapped out my battery quickly, efficiently and courteously. Thank you, Uriel!

Kristin is very helpful and knowledgeable. She is an asset to this company for sure. Being around Auto shops my whole life, this girl really knows her stuff!! She’s a keeper!!!

Every time Ive visited this location, the wait times are longer than usual. Last night one adult customer chose to sit on the floor to wait their turn.On a couple previous occasions Ive called ahead to confirm they had a part in stock, just to driver over and find out they really didnt 😡.

Stopped at the store for a diagnostic and the associate whats accommodating Curtis and polite very nice I definitely will be using the store again

Above-average AutoZone experience, the employees were helpful friendly and very knowledgeable. This place was busy at this time of night when Im posting this, and I can see why.

Well-marked aisles made it easy to find what I needed; fast & friendly check-out, and plenty of parking.

Great Autozone! Friendly and knowledgeable staff with ample parking.Difficult to get to during rush hour.