Went in for a brake inspection. They claimed i needed all new rotors, pads and calipers and quoted me $1600. I had gotten a brake inspection the month prior at Mazda, who said my pads were STARTING to run low so i didnt believe Precision. Im glad I trusted my gut- I brought my car to Midas and they said my front calipers, rotors and pads were fine! they took care of me for less than HALF of what precision quoted. not to mention Robert, the manager on duty provided the most condescending and rude customer service I have ever experienced. I felt threatened that they would tamper with my vehicle and they tried to intimidate me. A nightmarish experience as I left in tears- please go elsewhere and protect your wallet.

Repair work was fine, however newly hired GM was flustered, disorganized and underqualified. Bad experience had my truck for over 2 weeks and said I was lucky I didnt recieve a storage fee? How about letting me know when its done and dont lose my number multiple times...bad bad bad

I just needed to make a follow up review. The guys down at Precision are absolute mechanics. I’ve had multiple repairs made of my Fiat 500. Wheel Bearing, Air filter, Alignment, Oil change, spark plugs, and a coolant exchange. My car runs brand new. This place has given me the peace of mind that my used car is in solid running shape. I can’t thank these guys enough for being so TRUSTWORTHY! They’ve done fantastic work on my car! If they can do such great work on my complicated mini machine they can absolutely help you maintain your car! Thanks fellas! I’ll see you on my next due date!

Made online appointment and showed up on time but the store claimed to not have it on their record. Made all kinds of excuses. Had a Groupon coupon for wheel alignment. They finally took me in cashing in my coupon. After examining my car, they said they will only do my alignment if I do additional $2,000 work. Needless to say, I walked away without having the work done and also loose my $79 coupon that they said they cannot refund.Complained to Groupon who refunded the money

Great service, polite customer service but let the guys work with no masks already. Their health is important and they need to breath with all those chemicals. If the company doesnt care about their employees then I wont probably return in the future.

My wife bought a Groupon to have an AC recharge at Precision Tune in Roseville. I called a number of times starting in early July to make an appointment. The phone would ring but no one would answer. After several attempts I was finally able to speak with a representative in mid-July . I was told that the earliest appointment was a month out, so I booked an appointment for the AC recharge and an oil change for 8:00 on August 13th. When I arrived for the appointment on the 13th I was told that they did not have an appointment for me in their system, but I could drop the car off and they would try to get to it later in the day. I showed the attendant the printed copy of the Groupon certificate and he said that he could not accept it and that my wife would have to come in so he can scan the original off of her phone.

This place is the place to go to for all of your car needs. They are very honest and will let you know what is wrong with your vehicle. I was very hesitant to go here because of my past bad experiences with other car shops, but am glad that I did. We worked with Shelby, and he was very honest, helpful and knowledgeable in telling us what was wrong with our car. I highly recommend this shop to anyone who is looking for a car shop to get their vehicle fix. They will tell you the truth and arent in this business for your money like how other shops are. Not only did we get one car fix (our Acura TL) by them but they actually ended fixing our other vehicle too (Honda Odyssey) I really wish there were more car shop businesses like them because it would make people like me much happier knowing there are actually good people out there. Thank you to Shelby and his car care team!!!

Car broke down in parking lot, guy didnt even help me figure out the exact problem, then looked at my battery and claimed my battery was the issue as i had a bypass cable on it for my trailer hitch when it was infact my shifter cable i found out later that day from my mechanic who drove out from champlin to help me

Precision Tune is my new most favorite place to have my car serviced! On Friday, I took my car in for a 10:00 appointment because the car was making a funny noise. I arrived a bit early. They took the car right in to run the diagnostics. Quickly figured out the problem and fixed it. I am so happy with the people there. It was clear they cared about me and my car. Precision is now my go-to for all car issues and concerns.

Initial Interactions With This Establishment Were Convincing. Shelby Seemed Professional With a Relentless Commitment For Resolving The Mechanical Issue. He Even Conducted a Follow Up Call To Inform Me That Based On My Complaint He Was Certain Of The Issue and Already Ordered Parts and To Ensure I Would Be Able To Make The Scheduled Appointment. Everything Seemed Wonderful Until After I Picked My Vehicle Up Following Their Completion Of The Work. I Began Having Other Issues That Werent an Issue Prior To My Visiting This Repair Shop. Needless To Say I Am Very Disappointed. I Do Not Find Pleasure In Repair Shop Sabotage Instigated When They Discover Your Vehicle Has a Warranty. Because They Will Keep You Coming Back For Repairs Charging Premium Price For Remanufactured Subpar Parts and Questionably Qualified Labor. Listen, I Get It, The Pandemic Has Grossly Affected Businesses But These Entities Must Remain Ethical With a Unassailable Level Of Integrity. I Have No Choice But To Be Honest, So Get It Together and Do Better.... Thanks...

My experience with Precision Tune has been nothing but successful in everyway

Bought a Groupon to use for AC recharge, these guys made it impossible to use it… beware of their Groupon offers.. they are unprofessional in their methods of “losing” appointments and then stalling so you can’t use a dated coupon… very poor customer service

I started bringing my car here after I saw how professional and nice they were when my boyfriend would bring his car! The customer service here is amazing! The workers overall are very great people!

Good people here. Did my alignment from my Groupon and checked over some other things for me. Solid, honest folks.

Guys got me in right away. Never pushed any repair. Had 2 men looking at my car to figure out issue. Waiting room reasonably clean. Planning on making this my go-to place for the time being. I am VERY picky about my car and where I go with it so I will see how well they do going forward. I have high hopes!

They responded quickly to service, kept me abreast to my A/C problem quoted a fair repair cost and quickly solved it!

Kept me well informed of timeline, repairs and costs. Thank you Shelby!

Was quoted a correct time, didnt have to wait longer. Staff was extremely knowledgeable and friendly.

Bought a Groupon for an oil change with free wipers, made an appointment for 2 weeks out, because that’s all they had, and when I showed up they told me it would be an extra $25 dollars which would then be the same price as their synthetic oil change price. What’s the point of offering a Groupon savings then? I’ll go pay full price elsewhere.

They charged me for service that did not do. I had a coupon for a OIL CHANGE AND TIRE ROTATION and they did not rotate my tires. I noticed when I got in my car and the wheels with the brake dust were still in the front. The first time i went they said I need brake pads, took my car to Firestone where I have lifetime brake pads, they said brakes are fine. I dont trust the Spring Lake Park Location

Having bought a Groupon for four wheel alignment with front wiper blades at Precision Tune Auto Care I made an appointment for Friday January 25, 2018 at the Roseville location (1329 W Larpenteur AveRoseville, MN 55113 ). One hour after I dropped the car I received a call from the auto shop and was told that they cannot do the alignment without replacing the driver side lower control arm. I was surprised to hear that as first there was no noise coming from the front end that would suggest any issue with bushings, and second I replaced, at the end of the summer, the stabilizer bar bushings and I checked the front end without finding anything that needed to be replaced. I denied the work and went to to the shop to pick up the car. I asked twice if they were sure the control arm needed to be replaced. They said yes and one of the employee ever underlined that on the invoice that they printed it for me in case I would be interested in the future to perform the repair. (The invoice was closed to $600). I went home and checked the front end and as expected there was nothing wrong with it.Based on my recent experience I do not recommend this place, they will lure you in with the Groupon deal and will try to scam you with unnecessary repairs.I am also posting photos of the invoice and driver side lower control arm

Bad service attitudeCame in, stood at the counter for 30 minutes and nobody came out to help me. There’s obviously two guys in the back room chatting but no matter I said “hello?”, “Anyone here?” No response

These guys are awesome. Honest and helpful. Thanks guys.

I came in for wheel alignment and they noticed my wheel bearings and stuff was bad. Chad help me get a appointment quickly (with in days) so that I could get that fix and they did the alignment the same day. Ill definitely will be going back

Good prices. Good people.

I think they did straight by me, would recomend to others

Nice guys and did a great job on my alignment

I brought in my car thinking that it would need to have the brake pads replaced and the employee let me know that I had plenty of pad left and that it wouldnt need to be done for another 30k miles. I appreciated the honesty and would definitely bring it back to have it done when the time comes.

The best place Ive been too kind of wonderful didnt take long definitely recommend my friends

Fast and friendly service. Very trustworthy wont try to make you do stuff that isnt need. I highly recommend

Shelby dealt with a warranty company for days but made it happen. Thanks again. Pat

They did a great job that didnt take too long. A great small business to support. They had a very honest attitude about everything.

Precision are the best shops in the Twin Cities. Period. Ive had my vehicle serviced at Plymouth, Roseville and St Paul and theyve all been outstanding. Up front, fair, quality, communication, and HONEST.I will not go anywhere else.

I took my car here to get my alignment done and they gave me whole bunch of excuses because they didn’t want to work on. I waited for 2 long hour when I even made appointment for my alignment to be fixed. The manager told me I needed new tires before they can conduct alignment on my car. If I needed new tires I would not go here the first place. All I wanted was to adjust my alignment and they couldn’t get it done even when they have the tools and equipment to do it.

These guys were absolutely awesome. Shelby is cool and knowledgeable.

Great service, fast and friendly. Very pleased with them. Good safety measures too.

Fast professional service. Staff were knowledgeable and knew what my vehicle required. Free wiper blades with oil change! Great price.

The first 2 appointments I made never happened. On top of the fact they always had to schedule 2 weeks out in advance. The first time I showed up to my appointment, they never put it into the system. So that was a waste of a trip. The second time, I called to reschedule to change the date and my appointment was no where to be found again! The third time I called, I made sure to ask for a name. Shelby made sure my appointment was in the system and was able to get me in that week! Not only was my service amazing, they threw in one free wind shield wiper blade that I needed replaced. I also had a tail light out in the back and they fixed that for $20! Which is nice since I have a German car.

Great experience when I stopped by for an oil change via Groupon. Reasonable price for wheel alignment! Will return very soon! Also recommend to others

Paid for a wheel alignment they refuse to perform the wheel alignment. Literally stole from me.

This best customer service I have received from a car shop by far. When I walked in, Greg greeted and checked me in for my appointment within 60 seconds. He was very friendly and took interest in my needs for service. Upon picking up my car, I was pleased with the thorough assessment the shop put together along with a few long-term recommendations. They werent pushy or trying to make a sale, but rather cared for my cars well-being. I highly recommend this place for anyone who wants an honest repair shop with great customer service! I will be coming back here for all of my future car service needs!

I always get my oil changed here. They are quick but thorough. Honest estimates on additional needed work on my vehicle.

Shelby is great! The work was done in less than an hour for a wheel alignment. Very happy customer! Highly recommend

The guy at the counter was super helpful and friendly!

Im not one to write reviews, but these folks deserve it. I bought a groupon, for an oil change and another for head light restoration. They did good work--were completely honest about what to expect, what I could do differently, and how they would only charge me extra if the work met a standard of excellence. They did good work and walked me through everything when they were done.I brought my car in today for a check engine light. They checked it quickly (without charge!) and gave me a realistic picture of my options. When I mentioned I was thinking of replacing the car, Greg sat with me for 20 minutes and talked through all of his knowledge of the vehicles that Ive been considering. He even printed out some examples of cars in the area. I cant say enough good about Greg and Jason (pretty sure that was his name!). They are not only knowledgeable and honest, they are friendly and willing chat through whatever you need. This is my car place now. Thanks, guys!

Jason is always 100% honest and upfront with us. They are always friendly, reliable, and knowledgeable. They work with you to try to stick around your budget and give great service.

I didnt have an appointment, but they let me know I could drop my car off and they would work it in between appointments. I was able to drop it off and pick it back up within the hour! I was very impressed at their speed and level of service - they were very kind and helpful!

They were very friendly and efficient. They told me ahead of time how much my repair was likely to be and when it would likely be finished so I could plan accordingly. They were great to work with. Also, so far so good with my repair!

Great car service. Cannot recommend highly enough! Go there and you will not be disappointed, cost was also very reasonable.

If you want quality service, this is the place to go! Greg, along with the other staffs I have interacted with so far are amazing. They made sure all my questions were answered, and provided me with options that helped me save unnecessary costs. Ive only been here once, and have another appointment coming up. Since then, Ive been recommending this place to friends and family!

As a young woman I often feel like some auto shops try to trick me into getting more work done than my car needs, but these guys were very respectful and told me what work could be done, but they were honest about urgency. I really appreciate their honesty and definitely recommend them!

I once worked in the automotive service industry, and I must say that the team at 1329 West Larpenteur Ave is exceptional. Their knowledge, skill, and dedication is second to none. They make great efforts to ensure quality - whether through inspecting, maintaining, repairing, or replacing parts on your vehicle. I trust these guys to do what needs to be done, and not to do what doesnt.The online garage is also a nice feature.

Ill bet the other folks there are great; I want to call out special thanks to Shelby. Will return.

Great service and really nice people. It’s been over a month and my Prius is driving great after Precision made some big repairs.

Walked in and nobody was in front. Waited 15 minutes and still nobody came in the front. There was no bell or any way to let them know I was there, so I called the store. A guy answered and I told him I was in the store but nobody was in the front to help me. The guy just hung up then came to the front. Guy didnt seem like he was interested in me being there and to top it off the alignment machine was down due to mechanical problems. I know that part isnt their fault, but it was the icing on the cake after terrible customer service.

Found this location on Groupon while searching for an oil change. Easy appointment scheduling. When the oil change was complete, Greg, manager, called to let me know my car was ready and informed me of some minor things that needed attention due to service lights were resolved. Great customer service! Willing to look at computer codes and help diagnose and suggest reasonable solutions! I highly recommend!

I called this morning I was told 3 o’clockAnd I was a little early but they got me right in 😊I am very happy with the serviceCan’t remember the young mans name but he was remarkableAnd only charged me for what was needed it’s always a blessing to get good honest help when you need itI will be taking my car back there for oil changes etcThank you so much for your kindness it’s hard to find these daysSincerelyBonnie Knight

Very fast and professional, with great prices.

Fabulous service! Todd was helpful, knowledgeable, and friendly. Technicians did a speedy job as well. What more could you ask for?

Went in for a suspension inspection. I have never been here before. The technician that helped me, I believe Jason is his name, was super helpful and courteous.I felt good about his recommendations and enjoyed not feeling pressured into paying for something.When Im ready for the repair I will definitely give them my business.

Amazing service. Fast, reliable, over delivered.

Excellent customer service. Julian explained to me all my options and helped me get the best deal. The service was quick and clean and nobody tried to pull pennies out of me. Friendly and courteous staff. All around positive experience--I highly recommend and will definitely be going back!

Talked with Jason there to try and get a snappy oil change before a ski trip that I leave for in a few hours. We couldnt make it happen which is totally understandable but he was super nice and pointed me in the right direction of others that could. I didnt even make it in but Ill be scheduling work here just because how great he was over the phone.

I bring my car here for everything. Trustworthy and so reliable. Staff is great and helpful!

Had an appointment and was taken care of immediately! Very knowledgeable and friendly technicians and staff. Thank you for your care and professionalism!

This shop is 100% dedicated to top customer service! They are honest and reliable. They are NOT working on commission so you never feel like you are being taken advantage of. This is a HUGE plus!!!

Management tries to save their customers money, they respect and open doors for their customers, and give them reasonable maintenance suggestions (Suggests needs vs could-waits without going overboard to make a buck.) Moved away and I really miss them. Highly recommend.

I bought a groupon for an oil change here because it was a good price and a convenient location. I am SO GLAD I did! Jason and Greg are so great - they changed my oil, rotated my tires, and let me know about a few other things that could be done next time Im in. They seem honest, genuine, and no-pressure. I will definitely bring my car to them again - I feel like I can trust them. Im also going to recommend them to friends.

These guys are great. Very knowledgeable (they found solution to a problem that my dealership couldnt) and friendly. On many occasions they have gone above and beyond with their service. Most importantly they are trustworthy and honest with what is going on with my vehicle and repairing. Highly recommend!!

Good, honest group of guys that work there. They’re engaging, humorous, and helpful when they need to be. They’ll leave you alone when you just wanna sit there. They never try to oversell you on anything. Wouldn’t mind going there for any services they provide.

Had an odd issue with my wheel alignment and the mechanic went out of his way to figure it out and show me the issue.I was at the dealer today trying to get a torque converter fixed, something that is covered under my warranty, but the dealer was trying to push me to purchase a transmission maintenance service, saying that it is something that Dodge would want me to do first as a formality. They quoted a price that seemed high so I called Precision Tune Auto Care and explained the situation and the mechanic on the phone told me if they want me to do that, they should be covering EVERYTHING. It takes integrity to turn down a possible job to let a customer know their rights.

Great prices and nice guys working there.

The 1st time I went there I was supposed to have an alignment. I waited 2 hours and asked how long it was going to be until it was done. They hadnt even started on my car. I was very angry, but Julian assured me that I would get a free alignment when I went back. I took my car in for an oil change and he was very helpful and honest that my car needed some major work. I took it back today and they have finished everything and quickly. I am VERY impressed with their great customer service and quickness. I will definitely be taking my car here from now on. Thank you!

Good place and service

They were ok, I couldn’t just go in and use my coupon after buying service on Groupon it was at least a month later till I used it. For an oil change the guy recommended that I leave my car, not just for an oil change🤷🏾‍♀️I went back when I could get in

I have worked with this repair shop for years and they have always been fair, efficient and proactive with maintenance.

Good service... friendly...quick... honest... will be back😊😊😊🤗🤗🤗✌️✌️🙃🙃

They seem very honest and straight forward each time we have been in.

Excellent service! Greg was extremely helpful & very friendly. I will definitely be back for more services. Its WAY better than the Columbia Heights Precision Tune. Go to the Roseville location & Greg will take care of you. Thanks Again.

The mechanics always take the time to explain what is wrong with my car and give me recommendations and options for repairs. They always tell me what is a must fix now and what can wait. I appreciate the great customer service and would recommend them to anyone looking for a trustworthy garage.

Boyfriend called about an oil change and the phone person was extremely rude for no reason. We just called to make an appointment and get a price quote and for some strange reason he was greeted with attitude. No clue why

I love it when you find a business that does things right and has knowledgeable and friendly people. All my boring and ignorant questions were answered without judgment and with great clarity. I left knowing more about my car and its future possible needs.I highly recommend this business.

The staff are fair and personable. I have never had a bad experience, and Greg is an absolute dear. He enjoys his work and is always willing to find a great deal for quirky maintenance.

Nothing but positives for this group. They went above and beyond. Everyone was friendly, took time to explain what was going on, and suggested alternative options to help me out. I dont like getting my car fixed, but if I do, I know I will be taking it back to these guys. Im new to the area, so Im glad to have found a reliable mechanic early on.

Very honest folks! I had a shaking steering wheel after Mother Nature dumped a foot of snow on Minneapolis. Instead of booking me for an appointment and charging me to look at it, they recommended I get a car wash to see if that fixed the problem. Sure enough, that fixed it! Thanks so much for your honesty and integrity

My review is simple. I trust these guys. Jason and the crew are honest, knowledgeable and will discuss with you all your options. I have never felt that they overcharge or over repair.Its a hometown shop for Roseville in my opinion.

I love this place. They are honest, hardworking, and personable. I used to live in Roseville but still come out of my way to go to this location. Friendly service is a rarity so when I find it... I stick witb it.

Employee Gregg and Jason are very Knowledgeable and I know they do Great Jobs on Any Car or Truck,Suv,etc. Theyre the ones that you can Trust 👍

I have always had my car repair here and have no negative things about them! Very friendly, knowledgeable, and honest mechanics. I would recommend them highly.

My alternator died at the car wash next door, and being from out of country, I was in a vulnerable position with no one to call for help. Miguel, the manager, took full advantage of this, and me. I was quoted $400 to put in a new alternator. $400, for a job Ive discovered more recently from doing it myself, takes 20 minutes. Thankfully, I bought a cell phone with a data plan, and searched with a dying battery and called another repair place two blocks away. They quoted me $250, and Miguel settled on $270 as I already had my car in his shop. What position was I in to say no? I feel I should talk about his employees, they were kind enough to boost my car to get it next door, and were somewhat open about the repair, although you could tell they knew they werent supposed to talk much, and they get paid next to nothing for their work.Best of all, a year and a half later, the bearings in the alternator have failed, conveniently not long after his warranty has expired, so now I have to replace it. Again. I have had exceedingly positive experiences with car repair shops, but this was far from one of them. You can do much better.

Very friendly service. They provided suggestions and information without pressuring me to do things that werent necessary.

Brought my car for a routine oil change. The first individual I spoke with at the desk was very friendly and they were able to get my car in right away. However, I was a bit surprised by the high price for the oil change deal. While waiting for my car to finish, which took an hour (double what I usually have to wait at other places Ive taken my car), another customer returned with their engine smoking because a technician forgot to put the oil cap back on. They were quite upset and I was a bit surprised that something so routine could be forgotten. Then, when they finished my car I drove a block and my engine light came on and the car started jerking every time I put any pressure on the gas pedal. I immediately drove back and spoke with a different individual who was not very friendly. He took my car back to be looked at and returned 10 minutes later telling me everything was good to go now. When I asked what was wrong he grudgingly explained that a connection from the computer to the engine that they had to disconnect to change the filter was not quite connected all the way. In light of the earlier issues with the other customer, I was very unhappy with the lack of precision in the minute details. I will not be returning here.

They were great. They even looked at a few other things and helped me without charging me.

Very torn because I used to bring my car here all the time without any issues. Make an appointment, get it in, get it fixed, go home... now, its make an appointment for 3-4 days out, bring it in, wait forever (an oil change should NOT take 2 hours), and then eventually get to leave. But if I bring it to the PT by my house Im in at my scheduled time and Im always shocked at how quickly Im done. After driving the car this location said they were 99% sure I needed a new axle and CV boots couldnt get me in for 3 days and I would have to leave the car for the day... The PT by my house got me in right away (because they actually plan time for serious cases or repairs into their schedule) and only took a couple hours to replace my wheel bearings (which is what the issue actually was).

The most knowledgeable mechanic I have ever come across, has a very deep knowledge without even needing to refer to a computer. Repairs are done top notch. Would recommend over and over.

Always professional

I brought my Escape in for a simple steering alignment and was informed that i needed over 1200.00 worth of repairs. Said the steering knuckle, control arm, ball joint and tie rod all needed replacement. After my initial shock I contacted my normal mechanic who asked me to bring it over to check out. His best mechanic looked it over, replaced a tie rod and did the alignment. He said there was nothing wrong with any of the other items. I will never do business with this place and recommend getting 2nd opinions whenever possible.

Got a headlight restoration service, they are like new now! They did a great job, plus friendly & informative technicians. Loved the Groupon deal for headlight service. Look at before/after pics!!

The tech quickly evaluated the problem and efficiently gave me the options. Thanks for the amazing service!

I recently stopped in for my routine synthetic oil change and discovered that my rear brakes needed to be replaced. I had known that I would have to address this soon, but I was advised at this appointment that it could be a potential safety issue. While not expecting I would be having major care repairs, needless to say, the financial burden was worrisome.The manager worked with me to provide the best price they could offer and the staff worked after hours to take care of my vehicle, as I sat and waited.I was very impressed by the time and care taken to describe issues with my vehicle. I had visited this location in the past and did not receive as good of service, as this last visit. The manager advised that the location is under new management and it is apparent, as the level of care truly is exemplary.A couple weeks later, no issues and still impressed with the service. I will return for future services!Thank you!