Great guys. Down to earth

Great selection of products. Good service

This place was TRULY AMAZING and the staff was EXTREMELY helpful, very knowledgeable and friendly. I was on a back haul from San Diego to NJ with a drop in Michigan. I needed new belts and Mike helped me at the parts dept get the correct belts and at the best price around. I then went into the shop to see if I could be fit in that same day Thankfully Brent (the lead service tech) fit me right in. Allison in the service dept was so friendly and helpful in pricing everything out for me, as well as keeping me updated with the progress. I ended up needing a few more things replaced than I originally came in for. It wasn’t an up-sale either. They pointed out potential future problems that should be addressed to prevent a breakdown. When I am in the area again, I will certainly make this my “go to” shop for my truck! Thank you all.Sincerely,Omar VazquezOzone Transport LLC

Worst peterbilt I never been in shop with 13days almost 2 weeks its new location for reefer peterbilt in new Auburn mi whichs 4 mile from romulus first they told its manifold exhaust is broken and dog clean it takes 3 days then after 3days they said another 4days and then they come with exhaust pipe is broken and then another week they took me $8090 worst part is not the money is the time I never been more then 4 days a shop what ever reason i wish I never been there first place

I feel my experience at Reefer Romulus was exceptional! There isnt another place I would want my 18 wheeler to ride into for repairs, other than here.

People who work here are extremely friendly and very professional. Super nice employees. Best Peterbilt dealer Ive EVER been to in my 30 years of driving trucks.

I took my truck into Reefer Peterbilt for a bad DEF Injector. They told me nothing was wrong and to come get the truck. They changed me $152.00.After I left, I got approximately 3 miles from there shop when my dash lit up like a Christmas tree. The truck went into full derate.I took the truck back to them and they refused to refund my $152.00. They told me I had a credit.Tried to use my credit today, they would not give it to me. Ill NEVER use there services again.

Terry was great. Thank you very much for your help today. :)

The people that work here are really nice people, the blonde receptionist is a sweetheart and the shop guys are pretty cool. 👍🏾 Great customer service!

I stopped by on a Friday to see if they had time for an Ecm adjustment and they fit me right in. Everyone was polite and courteous it was quite refreshing to see. Good spot to go

Great customer service and well stocked parts department.

Still waiting for parts to return my call. 3 months went by.

Cool and helpful

Real good parts department people

Staff were all nice an all knew there jobs an they preformed them well

Deal with them everyday and they are all very professional ..the service dept people are second to none.

This place is great.... treat me like Im family.

Very helpful on everthing you need.

Horrible Horrible Horrible Service Department, If i could give it zero stars then i would. I Purchased a Peterbilt 337 tow truck from an out of state dealer. i have had to take the truck in for service several times. first i took my truck to auburn hills. they were so rude and unprofessional i refused for them to touch my truck. i picked up my truck and took it all the way to romulus. After a week there my truck was returned to me. After a while we realized that the dash was broken and cracked at the bottom obviously by the dealer and the heat only blows on the floor. no place else. I have attempted to take my truck back 6 times and they tell me that they are too busy to look at my truck. Finally i have had some down time i dropped it off. it has now been at reefer peterbilt in romulus for 2 weeks and they tell me that my truck is now out of warranty and they will not fix anything. The warranty company already paid them for the work and they messed something up. That is not my fault that the service tech does not know how to do his work correctly. the repair needs to be completed at the cost of the dealer. I am really wanting to call Peterbilt Corporate on this dealer. Reefer is putting a bad name out there for Peterbilt

Excellent service and extremely knowledgeable staff. Back lot needs to be paved though.

Great people. Awesome service

Great people and better service

Friendly staff that make you feel welcome

Dan, made we wait 1 hour for a over priced fuel sending unit, ordering over the phone has never been more complicated.

Great place for semis

Used to be a mech there great place

Been dealing with reefer peterbilt for over 25 years and have never!!!!!! Had a bad experience

Takes advantage of employees.

Excellent parts department

Dan is a good guy

Part pick up for work

Awesome service!!! Great trucks!!!

Sandy is very helpful

Quick service

Good people

Great service

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