I was sent there for a kitchen faucet hose...they are amazing and helpful...got exactly what I needed after showing a single photo...consummate professionals

The receptionist (Pricilla) sent me to the right area of the showroom but none of the salespeople who saw me even acknowledged my presence much less spoke with me.

I use the parts department. They have the plumbing parts that Home Depot and Lowes dont carry. The staff is also very helpful and Friendly.

Ferguson is far and away the plumbing supply house around. The in stock selection is unrivaled and the knowledge of the associates is masterful.

As a homebuilder, we appreciate the high level of service we, and our customers, receive from the team at Ferguson Rockville.

Update: the rep who assisted us on a Saturday needed to contact the manufacturer and was supposed to call us on the following Monday. She never called back. After we called her she promised to get the info and call us back in 10 minutes. She never called back. We give up. I contacted Dominion Electric and they were highly attentive to our needs and cheaper. So we ordered from them.***Great selection of kitchen appliances, bath fixtures, lighting with a few ceiling fans. Great place to get ideas. The staff are usually busy so you have to ask for assistance or check in our front. Ask for a contractor discount and you might get a few more dollars off the deal.

We worked with Terry Hutzell on getting new appliances into our kitchen and he was great. He helped us get the things we wanted at the price we needed and then was super helpful and accommodating when we needed to change the order. Terry represents the kind of excellent customer service that all businesses should strive for. We will be bringing our business back to Terry and Ferguson for a long time.

Old lazy man in the plumbing department, dont even want to help the costumers.

Went for 3 inch cast iron pipe and 3 inch no hub couplings. The guy behind the counter said they were out of 3 inch cast iron pipe. Not good I needed it for my job at Shady Grove campus. He went and found the pipe. Yes... they had it after all. Job could be done after all.

We went prepared with several choices from Fergusons website. Mr. Dixon Udoma showed us those and several others. He patiently answered our questions, made suggestions, and we made our purchase and future plans. We will be back and hope he will be available to help us again.

Our experience with Ferguson has been great. We renovated our Master, kids and guest room baths and everything turned out beautiful. They have a huge selection to choose from. We enjoyed working with our designer, Myrina. She helped us choose some harder to find options and helped to patiently guide us through a process that was new to us. I would definitely work with her again!

I asked the cash register at the front desk to purchase the parts needed for the heating radiator valve part of the house, but I was very unkind and young, but I just came out because I was unkind.

Terry was extremely knowledgeable and helpful in picking kitchen appliances, keeping in mind our price point preferences. He was exceedingly cooperative even after we told him we were moving out of the area. I have worked with Ferguson before and would work with them again without hesitation.

Amazing service and selection. Somehow greeted me at the door and made sure that I was assisted. I didnt waited less than 5 min for someone to be available we even though the store looked busy. Dixon was amazing. He really helped me understand the product and helped me pick what I needed. He also gave extra tips and tricks for installation. Will go again.

Huge show room with a large number of bath and kitchen displays featuring cabinets, lighting and fixtures

Great place to visit great plumbing fixtures

Visited this place today but it wasnt the first time. Weve never bought anything here because prices are very high and service is lacking at best. Today proved nothing has improved. We waited for over 20 minutes, beeper in hand, finally Id had enough. Handed the receptionist the beeper, she attempted to apologize, I said, yeah, I bet you are and out we walked. Actions speak louder than words. And it was early on a Friday afternoon with not many customers in-house. So I dont know what the problem was but as far as I could see there was no excuse to keep us waiting that long. They just lost some major business as we are renovating our master bathroom from the ground up. Well take our business to another store that has the time for us.Jan. 28, 2020;FOLLOW UP TO MY REVIEW ABOVE:I have placed two calls to Kevin Sweeney, Branch Mngr at Ferguson Bath, to follow up on my review above per his comment: Please contact me at your earliest convenience.... As of late this afternoon, Jan. 28, I have not heard back from him. And he is in the showroom...I asked the receptionist. Apparently, it is true...actions DO speak louder than words and your actions, Mr. Sweeney, speak volumes on your view about customer service or the lack of it.

The connector on one of our pendant lights broke. The staff at Ferguson were wonderful in securing a replacement part. The manufacturer was out of business, but they found a part that would work from photos I sent, ordered it, and explained how to do the install. For a $10 part, they really went the extra mile. Thanks to Rachel and the team.

I am very happy and satisfied with Ferguson as they help me get the right part and solved an issue with losing up the part that was really stuck. Their staff is very helpful and attentive giving me pointers. Thank you!!

Myrina at Ferguson Rockville is simply terrific. I cant say enough good things about her. She is the best sales consultant I have ever met in my life. A true professional, very knowledgeable, and extremely helpful and responsible. I embarked on a significant remodeling project for my newly purchased house, without fully realizing what it would entail. She made life less painful at every moment--guided me toward the best purchases in my budget, gave the best discount she could, and made exchange/returns a breeze. I would love to work with her again and would recommend her to everyone. Thank you so much Myrina!

I think some of their things are WAY overpriced - specially since some pieces arent even original and I can find the same thing on wayfair for 1/4 of the price. They do however have a beautiful store and a great deal of selection for your viewing pleasure.

Our Customer Service Rep, Brandi, was extremely knowledgable and provided spot-on advice for our upcoming bathroom remodel. The showroom displays numerous products from a variety of vendors to showcase a wide variety of options. We are excited to move forward with our project!

Our customer service representative, Brandi, was extremely helpful. Her quick understanding of our style and needs helped to narrow the selection process. She followed up on a regular basis regarding delivery of our choices. She was a pleasure to work with.

Other than the lady at the reception, you get totally ignored, i asked a lady for information about a tub, she totally brushed me off. I couldn’t believe it. I’ll take my business somewhere that welcomes everyone and able to kindly answer a simple question.

If you have any lighting needs, no matter how simple or how complex, Jane Broomall at Ferguson Bath, Kitchen & Lighting Gallery in Rockville, MD is simply the best. We built a custom home evocative of Frank Lloyd Wright and Jane turned a beautiful home into a treasured piece of art--one artist told us it reminded her of an art museum. Every person that comes into our home comments on the beautiful lighting and how it accents and makes all of the spaces very special. We have an atrium with a mobile, and Jane found of special lighting that makes the space come alive. Thank you Jane!Arnie BrooksBethesda, MD

Very helpful. Friendly and decent prices.

I worked with Jan Zhuge on my kitchen remodel and I couldnt be more pleased with her attention to detail and customer service. Jan was professional, knowledgeable and helped me make a lot of important decisions with regard to my cabinets, kitchen layout, appliances, etc. The cabinets and appliances we purchased from Ferguson were of superior quality and the completed kitchen exceeded all my expectations. Thank you Ferguson and Jan for a wonderful experience!!

This is a high end showroom. Ferguson carries all levels of fixtures and supplies, but this showroom skews to the high end. They do have complementary design help though and the staff is super friendly.

They took the time to find me a part for a fixture that I did not purchase from them. Who does that? Unbelievably helpful ! Will be returning to make purchases!

Ms. Brandi Lewallen was extremely knowledgeable, very helpful and patient in helping us to focus on the best choices for our project. Recommend her very highly.

Very good experience staff is so nice and they help me very much with what I needed

Was helpful when changing my kitchen sink..

Very helpful, the folks next door at the hvac branch were very helpful in getting me to the right person here as well.

Great stock for all your plumbing needs.

Actually, went to the plumbing parts section. Easy parking, very helpful staff

Ive worked with both the parts and showroom folks recently, and Ive found both to be extremely helpful and have gone the extra mile to help me, with a special shout-out to Brandi Lewallen who helped me with some replacement and decorative parts issues, solving those issues, which had befuddled competitors for a few years, and in the process made my life easier, Thanks, Brandi!

John the manager is the BEST!!!

No one pays attention to you.

Love this place.

Fancy

Always has what I need.

Very helpful staff

Helpful.

Luxury bath and kitchen receptacles