Curtis Mooney helped me out and made me a lifelong customer of cellular sales.I came into the store very overwhelmed and concerned. I needed a new phone and did not know what I was going to do or wanted or needed.Curtis got me set up with the perfect phone for me. He was very knowledgeable and knew it would fit my needs best.He also helped get me a case and all the accessories that I needed. Including protection plan!Curtis made the process very easy and enjoyable. I will highly recommend somebody go to Cellular sales and ask for Curtis!

My best experience ever with Verizon. Walked in to hit a new Apple Watch. Billy was great and got me all set up. I purchased the Apple Watch 5. I got home and decided I wanted the 6 as the 7 was back ordered for awhile. I sat down with Chris and he ordered me the 6. Returned my 5 with no questions at all. The store was very clean and the staff was very very professional!!! I highly recommend this Verizon store!!!!

Paul Rankin and Mike were so helpful today! They hooked my brother up with a new phone through the insurance and me with a new Google Pixel 6. They got.me.the absolute best deal for this new brand new phone and theyre so right - I love it! This Verizon store never fails to deliver - always fun and pleasant to hang out there while setting up a new phone. The salespeople are always helpful and nice!

Paul Rankin and Mike were superb Mike has a radio voice for sure. I really appreciate them I am a AT&T customer and they treated me like a Verizon customer. I have wanted to switch for years but haven’t because it’s a pain. I will switch over with Paul because he makes everything easy.

Paul Rankin, is the best cellular retail store representative I’ve encountered!His service was above and beyond.He made sure we are going with the right plan that suited us the most and he made sure that we fully understand all the fine details.We are a very happy customer couple!Thank you Paul Rankin!

I don’t normally leave reviews but Chris Hart definitely needs the recognition. He was able to fix every issue I had and then went beyond to further assist me with my account. Found me discounts I didn’t even realize were available. Helped me discover features with my phone that improve my everyday usage. I was frustrated with my phone and ready to cancel my service after 10+ years with Verizon. I am now upgraded and very pleased with all my changes. Thank you chris! Verizon is lucky to have you as an employee!

Paul Rankin is just an awesome guy all the way around. Cellular sales and his knowledge of everything Verizon has to offer is impressive. He was more than willing to go the extra mile just to make sure that we had more than what we needed. His organizational skills that I was able to see right in front of me was also impressive. More than anything, it felt great to know I was buying more than just items because he’s passionate about what he does. Lots of passion for the things in his life that I heard the day we met. Family and how grateful he is to be in a loving one inspired me. God bless you Paul and Praise God!

When shopping for my new bat phone and burner phone, I would highly recommend choosing Chris Hart. What a professional! I wished everyone approached their cellphone sales like Chris does. I’d give him even more stars if I could! Keep up the good work Chris!!

Chris at the university location was such a great help to getting me situated with my new phone. I’ve been stuck with an old iPhone 6 for years and although anxious about making such a life upgrade he walked me through every step of the way. It was SOOO smooth and easy. I couldn’t believe it, all my worries were for nought. So happy to finally get upgraded! Thanks Chris!!!

Paul Rankin is the man! I had some struggles that could of turned me off of Verizon. However he was willing to go above and beyond to make what was a bad experience a great one. His trainee Vanessa is awesome as well and I have no doubt she will be as successful as Paul. I will never buy a phone from anyone other then them! Thanks a million guys.

Chris was absolutely amazing. The confusion of buying and selecting the correct phone was made so easy. All the things I needed to make my life and needs I’ll be there for me. Store friendly, and nice.

Curtis and his trainee, Vanessa, were extremely friendly and helpful with getting me set up on my new moto edge 5G phone. I will definitely come back to them for any of my future needs. Thanks to them, Im very happy with my new phone!

Paul Rankin and Mike were very professional and helpful in getting my new iPhone 12 set up. They ensured all of my apps and data transferred successfully. Great service.

Paul Rankin did a wonderful job helping me today. He made sure we got the best deals and he was clear with all the information he gave to us. Im going to recommend my friend and family to him.

Chris was very accommodating and helpful. His knowledge made my experience quick and painless. The store was clean and spacious. Highly recommend this location!

Paul Rankin and Mike were very polite very precise. They helped me get a great deal on a phone for my daughter. Great multitaskers with efficiency included. There are very nice and I didnt feel like I was getting ripped off. I appreciate the help with giving my daughter her Birthday present that shes been begging for for at least 2 years now! Lol again thanks for all the help!

Christopher gave me excellent service. He was the best representative Ive worked with at this location. He was able to increase my service and lower my bill at the same time. Thank you

Paul Rankin was extremely helpful with my purchase today. After leaving the store in Greece with no help and horrible customer service he more than exceeded my expectations I came in sad with a broken phone and left with a smile a new phone, and new accessories. He assisted with lowering my bill and made sure to answer all my questions. I will only be coming to this store looking for Paul from here on now.

Paul did a great job. Scheduled an appointment and everything was smooth. He was in the middle of training a co-worker and she was cool too. Enjoyable experience.

Paul Rankin and Mike did absolutely amazing helping me get a new phone. They answered every question I had and transferred everything for me. They’re the best!

I walked in today and I was able to purchase my new iPhone 13. I was very fortunate that they had one in stock, all the other verizon stores were out. Chris was very helpful with setting up my new phone!

Christopher was very knowledgeable and helped me reduce my monthly bill. I was taken care immediately when I entered and not kept waiting. He also helped me select some accessories for my phone. Highly recommend working with Chris

I needed to have my phone activated Bella and Curtis made the Experience seamless. They were quick, professional, and extremely friendly. I will most certainly be coming back to them with any other cell phone needs I have

Went in to add a line as I was having issues on the website, but Bella and Curtis quickly sorted out any issues and made the experience seamless and actually enjoyable. I will definitely be returning to them for my next 3 line upgrades and any future needs. Thanks for the help!

Paul Rankin was a great and kind person helping us to set up our new phones. So, I really appreciated his patience with all this staff and I highly recommend him if you visit the Verizon stores.

Curtis and Kayla were very helpful in meeting our needs. They were respectful and were able to address any of our concerns. We were satisfied with the service here

I came in to pay my bill. These guys were open early and welcomed me in. Ive always had a good experience here so far and will be back when I need my next phone. Thanks for your help Chris.

Paul Rankin was bar none the man to see. Went above and beyond for me and my cellular needs! 10 out of 10!! Will most definitely be returning to him! He is the best.

CJ was great to work with. Very friendly very knowledgeable took his time walk me through everything. Got me the best phone for me. If you come here to buy a phone definitely ask for CJ

Paul Rankin was superb he helped us get back to Verizon. He helped us out and I will always work with him going forward. They are the best here at this store.

Christopher Hart has been helping me with my phone purchases for over 10 years. He always responds to my texts whenever I have a question or need. I have hooked my kids up with him as well as freinds. I wouldnt ever want to do business without him.

CJ was great, he was very professional knew his products and gave me exceptional customer service. He helped me get my phone activated and went above and beyond.!! Would highly recommend.

Paul Rankin was great he is so helpful his trainee Mike was great too. I definitely will be buying from him in the future. Hes coming to see my band silverstreak. I will only work with Paul.

Chris Hart is a super helpful salesman. He is very knowledgeable and easy to talk to and responsive about any questions that arise. Definitely recommend Chris for any Verizon needs!

Mike and Paul Rankin did a great job! Fast and knowledgeable service. In and out quick with a solution.

Service was awesome. Chris explained everything clearly and made the whole process painless.No pressure, very knowledgeable!

Paul Rankin was amazing!!! He helped us transfer and set up 4 phones….we were quite the complicated customer, but he was not phased and worked through the whole process with us! We are very pleased with our phones and the service we received! Thank you so much Paul!

Paul Rankin helped me pay my bill today I had a great experience he is the best I will keep coming back here because they actually help people.

We came in today and dealt with CJ. Hes honestly the best rep we have dealt with in a long time. He really went above and beyond to make sure we were very happy and our phones were activated!!!!

Bar-none best customer service in the industry. Chris Hart has been my sales guy for ages. Has always been there to help navigate the best plan for my family and answer any of my (many) questions.

Paul and Bella was superb they get 5 stars we really appreciate how helpful they were. They fixed our issue promptly and are the best we will be back.

Paul Rankin was great! I have been very resistant to change and Paul was great making sure that my fears were allayed and that everything was exactly how I wanted it. He also helped me transfer all of my apps and held my hand when I was worried about an app that didn’t have a sign in. He also made sure I had a home button in the time of no home button’s. Paul was great. 10 out of 10 would recommend. Come see Paul!

I had some problems with my phone. My apps would not load or download. Curtis and hella were great. They fixed my issue and got my phone back up and running!

The employees here help you answer all of your questions and help to set up your phone. Im not the most technologically inclined but Christopher helped me out greatly today. Thank you for being so helpful.

Christopher Hart was a great salesman showed me everything I needed took his time had patients took care of me and my son was a great guy and I thank him for everything that he did for us

Paul did a great job getting a new phone was very helpful and it was an easy process. Thank you so much to everyone involved it was an easy experience.

Chris was Very helpful!Great customer service and knowledgeableWould highly recommend Chris and hope to work with him again in the future!

Paul Rankin and Vanessa was very helpful as soon as I walked in the door they assisted me with paying my bill and I left with clarification I’m very satisfied with there hospitality

I walked in and CJ was the man. He gave me tons of candy and he was very funny and went above and beyond for me. He ordered me a phone and it was super easy. Definitely recommend to come to this store and get a phone from this guy!!!

Paul Rankin helped my client and I today. He was extremely helpful with helping us figure out how to open a phone even though he had not bought the phone there. I would recommend his service any day. He was wonderful!

Paul Rankin was just excellent in providing customer service for me tonight. He went above-and-beyond what was needed to resolve the situation. Plus he has a great personality with a positive attitude, and a genuine commitment to helping people. He made my night. :)

I have used this store before and Chris helped me. I am pleased with the level of service and his calm willing to serve attitude. Thank you for everything!

Paul Rankin and Mike were great today they helped me diagnose my phone problem both of them are helpful and excellent.

Paul Rankin and Mike were great they got my phone working thats the main thing and theres no line today they really helped me out.

Mike was fabulous he greeted us with excellence Paul helped us get back to Verizon we left for spectrum and hated it. They dont have good service over at spectrum.

Mike Loverti and Paul Rankin helped me get a new phone. They were quick and courteous. Thank you for your help

Paul Rankin was awesome…Literally did everything for me in changing from my old iWatch to my new iWatch. Really refreshing…AND actually relaxing!!! Yay!

Paul Rankin excellent service very knowledgeable in your products n personality was outstanding great person to have in your corporation

Curtis was so helpful. He answered any questions & recommended a phone that suited our needs. He transferred our information to the new phones & explained the new features so we could find our items. Hes a valuable asset to Verizon!

Paul was very friendly and knowledgeable about the services I needed help with. He was well mannered and a great personality. I would recommend him next time you need to buy something.

Paul Rankin he is great person and smart in solving problems. He made my day and save a lot of time when I came very frustrated dealing about transferring my line from postpaid to prepaid, which he did it in few minutes.

I couldn’t be happier with the service that Chris Hart had given me. I recently had a problem with my billing, an error on my part. Chris helped me through it and had be back up with service within minutes. I highly recommend Chris!

Paul Rankin and MikeAre literally the bestWe got them KFC for lunchGO THERE!!!

Paul RankinI enjoyed the service and they are really patient and I also love my new phone and the service is great 😊😊😊

I had a great experience with Paul! He was so personable and provided me with great information on all the products I was purchasing. Definitely plan on seeing him for all my Verizon needs!

Paul RankinIt was a pleasure working with Paul today. He was extremely helpful and knowledgeable throughout the entire process . Even if a problem arose, Paul was exceptional at finding the best solution. Overall, the customer experience was amazing and I would highly recommend shopping with him.

Sat down with Paul to set up my new iPhone 13 Pro Max and he made the process quick and effortless. Paul was very friendly and thorough and I will be returning to him for any and all of my future Verizon needs!

CJ was knowledgeable and helped me get the phone I was looking g for.

Paul Rankin helped us get a brand new phone. He got us the best deal and we really appreciate how he was straight forward and honest we will come back again.

My wife and I stopped in to get new phones a little while back and worked with Chris Heart, and was unexpectedly able to knock almost 40 bucks off our monthly bill. We will definitely work with him in the future, thanks Chris!

I had the best experience today at Verizon Paul was great 10 out of 10! This stores staff is very friendly and take care of people with excellence. I am very grateful for my experience today.

Paul Rankin at the University Ave location was a pleasure and helped me in a timely fashion and very professional.

Paul Rankin was amazing today. He was able to retrieve the info from my phone that wouldnt turn on. Very knowledgeable and friendly!

Curtis was phenomenal, holding my hand, the whole way through saving precious photos to SD card. He showed great patience with a small set we had. I had to return more than once and he was welcoming, kind and super competent at getting the job done!!!He is the best!! Thank you Curtis!!!

Paul Rankin Very helpful with everything. Came in with a phone that would not charge/turn on. Tried to find the phone that I requested no matter the place it wasnt available in the state. Helped me find a phone that would suit my liking that would resemble my old phone. Great customer service!

Paul Rankin did a great job for me today! He welcomed me into the store and gave me great recommendations for how to protect my new iPhone. He even installed the screen protector and case for me!

Paul Rankin was an amazing help! He was very friendly and quick. He did a great job and I am very happy! Very helpful and informative!

Paul Rankin is the bomb dot com! Was informative and thorough! Will definitely be coming back to him for all of my future needs.

Paul was excellent he helped me get my prepaid service set up he has good social intelligence and is very helpful. I really enjoyed my experience with his today.

Paul Rankin was very friendly addressed my problem and his trainee Mike were superb. They really know how to take care of people I will be back.

Paul Rankin was excellent! He was able to get my new phone set up, accessories, new charger. And liquid screen protector… who knew! Thanks Paul

Nicholas is the freaking best! If you want great customer service ask for him. I went in twice with questions to get a new phone and then help getting it set up. Hands down, best service I’ve had at Verizon.

I went into this store for help. Christopher helped me immensely, I didnt know what I wanted to do about getting a new phone.He was so helpfulAnd patient.

Great customer service. CJ was more than helpful and even was more than happy to stay after closing to take care of my purchase! Great place to do business with!

I was extremely pleased with the customer service that Chris H. provided me. All questions answered, best advice offered, in and out in 30 mins while he took care of not just me but another customer in parallel.

Paul Was superb he helped me get the right plan I am excited to start my prepaid service with my new moto edge plus. This has been an outstanding experience I will do business with him again.

Paul was very helpful. He explained that with this being an authorized retailer he can only do certain functions and suggested the other store locations and he helped move the pop socket on my phone as well as got me a discount on my accountEdit Review: Paul contacted me after changing my review and asked me to come in to the store to fix what happened. Upon my arrival we discussed my issues and realized there was a system error with the discount and he helped fixed the difference on the pop socket. He was calm and cool about the whole thing which I appreciate and in fact I plan to see him for my future endeavors since I had a problem with Verizon sorting things out

Paul Rankin did a great job at helping me make informed choices regarding my options for my new phone. Definitely deserving of all five stars.

Both my wife and I had to get new phones, and worked with Shane Logan at the Verizon location on University Ave in Rochester. He was quickly able to setup us both with new phones at a great price with 5-star customer service and ease. Shane also followed up an hour after leaving the store to make sure everything was working correctly. Seamless transition, highly recommend Shane.

I worked with Lauren to upgrade my phone after it had fallen and broken. She was so great to work with, she is extremely personable and informative. She made sure I got the best deal possible, and was so upfront with what to expect with everything! A few months ago she also helped my fiancé get a new phone when his also got damaged. She is so easy to work with and very great at what she does! We will always recommend her to everyone we know for any phone related help they may need in the future.

Paul Rankin did a great job assisting me with a new phone set up. He answered all my questions and made the experience easy.

Paul RHe was a really good sales rep, probably the best I’ve ever dealt with.Eager to go and get my upgrade with him!

Curtis Is Hands Down The Best Sales representative that I have worked with in a while. Very Informative, great communicator and will genuinely work with you until everything is set up and completed.Curtis is the guy to go to in the Rochester Area….

I had the best experience today with Paul Rankin he helped me put my screen protector on that Ibought off amazon because they dont have v50 screen protectors in stock I am very grateful for this stores help!

Paul Rankin was awesome! Came in with a broken phone and had no idea what I was doing and he helped me figure things out and get what I wanted. Thank you ! Great worker!

Paul Rankin was able to help me set up a new phone in no time! He went out of his way to help find the phone i was looking for at another location so i could walk away today with a new phone! Thanks Paul!

Paul Rankin is been an amazing help to me today! I needed a new smaller phone and wasn’t sure how to go about everything. He helped get me the phone I wanted and helped transfer everything I needed. I definitely would come back here again.

Paul Rankin was wonderful he was very helpful and quick i will shop hwre again because they truly take care of the customer!

We had a great time at the Verizon store on University Ave. My boyfriend and I came in late on a Saturday evening with a LOT of questions about combining phone plans. Paul Rankin was so patient with us and helped us to find the best plan that would work for the both of us. There was even a trade-in discount on the new iPhone that we were able to take advantage of. Paul had no problem staying late to ensure we had everything we needed. We appreciated his help, knowledge and guidance.

Paul Rankin was Amazing! He was super helpful and patient and was able to get me the best deal 🙌🏽