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GameStop
705 East Ridge Road Ste 3, Rochester, NY 14621, United States
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GameStop
Comments
Ro
Review №1

Cashiers was great store was fully stocked and she did a price match on a game saved me some$ great job .

Ja
Review №2

I came in to purchase a few xbox one games but about 90% of the display cases didnt have prices on them. I shouldnt have to check online or in the app to see the cost of a game. I walked out without purchasing anything and went to the greece store instead.

Ra
Review №3

These fine folks make the most of a bad location. Props to them for dealing with a demographic that can ruin good businesses. Corporate, if you read this, give these men a raise. They have earned it.The store has wonderful selection and reasonable pricing. It is well maintained and organized.

Da
Review №4

Everything was basically gone just like all other gamestop out there... smh

Ph
Review №5

The new manager that came from webster is awesome..any time before you would walk in the store most dont even look at you..hes super helpful and polite ..I enjoy going to game stop again ..my past few stops have been great. Hope he sticks around for a bit.

ki
Review №6

I love gamestop it is a great way to get some good games

Au
Review №7

This store has a small store but a great selection of all of my favorite games. Staff is wonderful.

Do
Review №8

Gift cards

ma
Review №9

Awesome people Called an they put the game aside for me till I was able to come get it

Ke
Review №10

I forgot the persons name but he was great. I mentioned that I would give a good review for the service I received from both gentlemen

Jo
Review №11

They are living in a world of CNN watchers they told me a fully vaccinated person to wear a mask to enter there store I will never support you again.

Do
Review №12

Excellent product they have at GameStop.

Ja
Review №13

Decent customer service

Jo
Review №14

They have alot of awesome product! Very neat and up kept. Empolyee was once and helpful! Just scored some awesome product.

Ch
Review №15

Need more product

Ju
Review №16

Staff are rude and unhelpful at this location do yourself a favor and go to any other one

Ja
Review №17

Great service, systems priced high see how they are almost last gen. Thats not the stores fault tho

D.
Review №18

Went there pick up stream gift card

An
Review №19

Polite employees was very helpful with choosing the right game for my 7 year old

Ar
Review №20

Awesome, no waiting in lines.Great Customer Service

Ly
Review №21

Not crowded and was able to get in out quickly.

T
Review №22

The manager is a condescending word Id rather not use. Very rude and acts as if you are bothering him. Im sad the other east ridge road location is closing, those guys are the best. If they chose to keep this location open no wonder game stops are dying out...

Ni
Review №23

They were out of almost everything so call ahead to save yourself some time.

Da
Review №24

Good customer service Didnt even know I had a pre ordered game on hold for a year lol

Ni
Review №25

They have boxes out of games, consoles, and accessories that are out of stock. If they arent in stock, dont have them out.

Jo
Review №26

This store ignored COVID precautions. Signs in the front window said masks required and max of 10 customers. By the time we left there were 15 to 20 customers. Some of them were unmasked.

Da
Review №27

Very good service!!

Sl
Review №28

Great fun

Da
Review №29

Good for all your gaming needs plus so much more

El
Review №30

Decent store

Ed
Review №31

Great service

Ja
Review №32

Great selection of games. Power up membership is great.staff is friendly and helpful with anything you need.

Jo
Review №33

Dirty. Smells like sub shop all the time from.nextdoor

Wi
Review №34

Employee interaction was 100%. Availability on games 100%. The only problem I had was the child running around the store with no mask on. His mother or Guardian didnt have a mask on either. As this child was throwing games on top of the games I was purchasing, I needed ask for another game due to no masks and no social distancing.

St
Review №35

Love it here.Use to take my kids here and get all the new games when they would come out.Very friendly and courteous staff here.

Th
Review №36

I was looking for a product they did not have it but they did have an alternative

Su
Review №37

Great staff! Decent selection for a small location! Would recommend if youre in the area! Just wish they offered more of a used selection like some other locations!

Ro
Review №38

Went in looking for a new headset for ps4. The staff were very helpful and insightful in helping me make my decision. Didnt just point me towards the most expensive one either.

Re
Review №39

Sold me a disgusting dust filled ps4 pro refurbished which kept overheating and shutting down. Employee kept giving me false information pawning everything onto corporate and was irate.

Mi
Review №40

Traded in some old games, got $56 in store credit! Got myself a new controller and another new game. Everyone was nice, the atmosphere was fun.

Br
Review №41

Line was a little long, but I felt like I got what I was looking for. Also got 5 dollars off with membership.

Pr
Review №42

Lots if game. Staff are friendly

Pa
Review №43

Excellent 👍 customer service and helpful information given.

Ni
Review №44

Good to.buy games not sell them

Sh
Review №45

They had a great selection of items and the staff was nice

Me
Review №46

Nice store poor customer service from some of the employees.

Al
Review №47

Compared to other GameStops I think this one is the best the staff here are very friendly and helpful I wont go to any other GameStop

Ke
Review №48

Guys working were super helpful and definitely the best experience Ive had at a GameStop recently

Cy
Review №49

Great games and friendly people. Quick service and clean. Very organized.😊

Ma
Review №50

Love GameStop and this is by far the one I most frequent staff is friendly and helpful if you have questions and I love pre ordering games here because its easy for me to pick up the game I ordered 2 thumbs up here

Ke
Review №51

Worst gamestop experience ever. Ive been going to gamestop forever and this gamestop is the worst. They have defective stuff everywhere. Youve been warned

Gl
Review №52

Can best place to by games for low price an in good condition

Sa
Review №53

The Guy Mat was so unprofessional, I called in to ask about my order I placed online and he kept giving me a hard time .

J
Review №54

Pick up every time I call too! Great place. Took my name and called me the second they got in a used game I was looking for.

Gi
Review №55

Love this place!!! Great games and great prices!!!

Da
Review №56

Dont shop at gamestop they always screw you

Ph
Review №57

The staff is very kind always willing to help and they always have a lot of variety.

Le
Review №58

I didnt go to game stop I was at Ice cream world

Wi
Review №59

A store full of video games and knowledgeable staff. Great

Ki
Review №60

Great place to get games with many options and good insight.

Th
Review №61

Store was fine, staff was helpful, but ultimately they sold me a dead 3DS game. When I brought it home it wouldnt work in either of the 3DS that we own. I am now inconvenienced with having to return it to the store. Hopefully they will take care of me and in the future test all the preowned games they intend to sell before they make it into their stock.EDIT: Added one star because Tabatha, the store leader, took care of my refund/exchange in a very professional and expedient manner.

Pa
Review №62

Games galore

Jo
Review №63

Horrible customer service! Managed by scam artists and thieves! Stay away from this store!! Go to the Gamestop down the road near Culver, their service is much better!

An
Review №64

Its okay service here. If youre in a rush or have a small child with you I suggest you shop online or leave the babies at home with someone. Too many things for little ones to grab and touch. The service is pretty slow as they are too busy trying to upsell product, get you to buy a protection plan on a game or sign up for powerup card program etc. Or just talking gamer stuff which is fine but if youre in a rush like I mentioned dont expect to be in and out here.

Th
Review №65

Sick of GameStop....majority of your staff are either ignorant to games and accessories and are just a body in the store or they are biased on systems

Cy
Review №66

The best game store one can shop at

In
Review №67

Skip this spot, find another one.

Ph
Review №68

Nice selection of games and systems .

Ma
Review №69

Some please pick up the phone. No-one ever answers that thing. By all means unplug it if you are not going to answer it l.

An
Review №70

Customer service is terrible just called and dude answers the phone like its his personal phone not even acknowledging that I called gamestop an tells me that there system is down for the 2nd day in a row wouldnt recommend this store to anyone that wants to go to a gamestop

An
Review №71

The employees are very polite and very helpful!

My
Review №72

Definitely better than most GameStops here

Ma
Review №73

The employees there were willing to help me as I showed up 10 minutes before closing and then began to have a conversation with me about the game I was buying which was plus in my book.

Ca
Review №74

I was not impressed. I was more pleased with making my purchase from retail store

Ti
Review №75

Well organized store. Prices are similar to any other game stop location

Da
Review №76

Nice

an
Review №77

Great costumer service

Cl
Review №78

Customer service was great

Jo
Review №79

Great place to get physical copies of games.

Er
Review №80

Horrible company with horrible policies

Ma
Review №81

Always friendly. But there is almost always a long wait

Ro
Review №82

The games on hello its awesome..

Ch
Review №83

Awesome people Great customer service good Games!

Ju
Review №84

Decent selection but mostly overpriced. Plus they dont give much for trade ins

Jo
Review №85

Help was great. They called other stores to see if they had it used and held the game for me.

Ma
Review №86

Too pricey I miss EB games plus you never get what you pay for the game price drops crazy when returned. Plus buying downloaded games is cheaper.

Je
Review №87

Purchased Rainbow six siege was told it was new . Charged $140 got home and the code had already been used ..... Returned bought game at a different store.....

Zv
Review №88

Wtf they never ever ever ever answer the phone there i caNT stand that the fat guy it sucks

Ad
Review №89

Never had a bad experience but I know that certain things are over priced.

Jo
Review №90

Staff here are super friendly.

Sh
Review №91

Got a great deal after leaving walmart

Al
Review №92

Nice games for nice prices

Th
Review №93

Good clean organized gaming store

Cr
Review №94

Great store, great deals, Great Store Manager

na
Review №95

Always helpful

Bo
Review №96

Great customer service

Mi
Review №97

The only gamestop Ill go to - the staff is patient and always eager to help !

Ri
Review №98

Great selection of games....great staff

Te
Review №99

Great service

Ju
Review №100

Sometimes you find something good

Information
8 Photos
100 Comments
4.1 Rating
  • Address:705 East Ridge Road Ste 3, Rochester, NY 14621, United States
  • Site:https://gamestop.com/store/us/ny/rochester/2490/eastridge-plaza-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 585-467-2020
Categories
  • Cell phone store
  • Video game store
  • Collectibles store
  • Electronics store
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:Closed
  • Saturday:7AM–10PM
  • Sunday:11AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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