Drove to the shop after waiting 3 days on the call back. Front desk didn’t want to listen me even 15 seconds and told me to call them and wait for the call in a week. Idk how good mechanics in this place but it’s the most ridiculous situation you can get when the person doesn’t even want to listening you and asking to talk with him on the phone. Very rude

Good people, good work but just takes time to get in

I’ve been coming to you since 2004 I feel that I must tell as many people as I possibly can about how good you take care of your cars! Through the years we have brought many a different car to you. Whether it was our antique Mercedes, BMW or toyota any other cars ; our expectations have always been greatly exceeded... Thank You

Always good customer service and knowledge of all vehicles... This last visit my range rover just shut off... I had major electrical issues and they solved the issue for a good price... I never had to bring a car back for same issue even close to

WONT RECOMMEND pleaseWent in for a vehicle inspection, waited two weeks for my appointment, I have been there before service is usually good but this time it wasn’t, i wanted a quote for what was done and what I needed for my car, I was told to get my car and he has to work,, I was made feel bad about my used vehicle, I’m pretty sure the RANGE ROVERS AND BMW are in worse and bad conditions than my car. I don’t appreciate how owner BOB anD MECHANIC like to bring the customers down and constantly tell me to SELL MY CAR,, I won’t recommend going to auto works unless you have a new vehicle

Bobby Lippa always made required repairs without taking advantage of my wallet. As a senior woman I could no longer trust the well known service department where i bought my car, I asked my best friends son who is a car racer who to go to and he highly recommended JG/Bobby and I have been going to him for years. I had a oil consumption problem with my Equinox which was a well known problem with my Equinox, he told me to take it back to the dealership armed with the information he provided and they repaired it without cost. Bobby has saved me thousands. I highly highly highly recommend JG

Spent well over $3k with this place and I call to schedule an appointment to get my car checked and worked on and Bob says he won’t have an opening until next year which is another 8 months. Just be straightforward and say you don’t want to work with my lexus which you messed up. They also ruined one of my wheels with brake fluid while working on the brakes. This place is unprofessional and don’t really know what they’re doing.

Been dealing with them for a decade. They will not do anything to your car unless they have to. They have more than enough work. Sometimes it takes a bit to get an appointment. Very friendly and honest.

Fabulous owner does my repairs above and beyond!

So efficient and super fast everyone there is extremely friendly and courteous. Bobby Lippa, Jay, and the whole JG crew are wonderful.

JG Autowerks and the servicestaff that work there are amongst the absolute finest individuals Ive ever had work on my vehicle. Upfront and accurate on price, service, and time. They are serious about the work, and about having the latest and best equipment to care for your car properly. I recently had a really difficult situation with another garage, and ended up bringing my car here on recommendation of a friend. JG staff was able to find and diagnose my issues and put a plan together to fix them. One very large job (engine and radiator replacement amongst others) was completed and afterwards they followed up because they care about their work. I can not recommend the work or customer service enough at this place. 5 stars A+ full marks.

Always caring, thourough and focused. I trust them and their work. Theyre friendly even when they re busy which is always, and that s a good sign.

I took my BMW X3 in to have an issue checked out. They checked the computer and found that everything is working fine. They wouldnt take any money! As Arnold says, Ill be back 😁

Outstanding. Honest and competent. Travelled from Syracuse to get the work done

Great product fit great with minor modifications.

An expert shop. From diagnosis to customer communication through to the work and reasonable labor costs, JG is above and beyond in every way. Smooth vehicle movement in partnership with Action Towing makes for a seamless experience.

Great service

The guys at JG are super helpful and available whenever we have any car issues. Service is fast and excellent. We have had a lot of children who have gotten their first cars vetted by JG and they have always been great!

I have a long history with JG and every bit of it is good. They have saved me a fortune in car repairs with their advice and pricing. Highly recommended.

Absolutely love this place. They go out of their way to do an honest job and be clear about the work they are doing. They have never charged me more than expected and they always get the job done quickly in the timeline they say.

Always take my work truck and personal vehicles to JG. Great work for a great price!

Honest staff that does great work. Wont take my vehicle anywhere else.

My entire family and I have been dealing with JG for years. They’ve been by far the best shop I dealt with in Rochester. Jay, who is the owner is an extremely knowledgeable mechanic and a very honest professional. Auto repair is his passion, which makes him so good at his job. The rest of his mechanics are very competent as well. The office staff are very pleasant and good with communication and scheduling. In terms of repairs from my experience, JG is almost guaranteed to find an issue with your car especially if it’s a very complicated electronic problem (which 3 other shops/dealers couldn’t figure out). From my knowledge, they keep up with the latest diagnostic softwares. I’ve owned different German vehicles (which tend to be more complicated) for years and Jay has always been able to pin point any problems the cars had and replace/fix the correct part instead of buying one part after another for no reason trying to figure out the issue. I highly recommend JG to everyone and have referred many friends and coworkers to them with no complaints but only good feedback.

Friendly caring staff. Honest car repair shop that wont try and sell you work you dont need.

I have referred clients and friends to Jay and his team many times through the years. Jay is honest and fair and his diagnostic skills are second to none. Regardless of what you drive, Jay and his mechanics have the knowledge and experience to help keep your car well maintained at a reasonable cost. From my personal experience getting my BMWs serviced over the last 30 years, JG Autowerks is one of the best independent shops in Monroe county.

Good honest service. Great customer service

Jay is a master mechanic!!!!! My huge family has been going to him for years! .... Honest, fair and my truck has never ran better 😊

Great work as usual! Fit me in for winter tires and some other stuff even though they were busy. Helped that I could leave my car.

Fantastic shop, highly talented team at JG!

JG Autowerks, based in Rochester, NY, saved us from a dreadful experience during our family vacation. We were hundreds of miles from our residence when our Honda Odyssey van began to abruptly pull to the right. It took all that I could to keep the vehicle on the road and out of the ditch.As I realized I had little time to get the vehicle to a repair shop, I drove it into J&G Autowerks. When I got there, the place was bustling. I didnt know how they were going to get me in during this busy season but I went inside anyway. I was immediately taken care of and they promptly asked to review the cars symptoms as I waited. After diagnosis, Bob asked me to leave the car with them because they wanted to find out what was going on and fix it once and right.Needless to say, it was a complex problem. Jay & Bobby were tenacious in getting to the root cause of the problem. They ultimately discovered that a previous shop had installed the front struts incorrectly causing the pulling issue. After the repair was complete, they explained to me in detail, (I call that transparency) that was done and fixed the van! It now runs straight as an arrow. We could not thank J&G Autowerks enough for their perserverence and personalized treatment. It was the least I could do to recommend them on this post. Thank You J&G!!

We have been receiving personal service for over 12 years!

Great people. Weve been taking our cars to JG for a 8 years, with no cause for regret. Flexibility, integrity, and quality work.

Absolutely the best automotive shop in Irondequoit. The JG family treats every car like its their own at a reasonable price. They have the skill set to diagnose and repair any make and model. I highly recommend them if ur looking for an honest repair shop.

Jay and his team are the professionals you can trust!

Pretty great ask for steveo

First off this place is a hole in the wall shop. They lost two mechanics in the past week because this place is such a joke. They did a clutch job 5 months ago and will not honor the warranty on my truck. Bunch of low life businessmen. I will be going to the Better Business Bureau and file a report. I recommend going somewhere else. Now Im stuck doing a job that they could not do correctly.

Karen, Bob, Jay and the crew at JG Autowerks are great, they took care of a small problem with my sons car on the spot, and couldve charged us an arm and a leg - but they didnt. They saved us hundreds of dollars, and helped us out of a jam. Thanks you guys!

Fast, courteous service! Inexpensive,too

The shop fixed my Mercedes the first time there what the dealership couldnt do in 3 tries

The best of the BEST!! you wont find better diagnostic,trouble shooting and only the necessary work gets done along with review of their findings. Highly recommended if you want the job done RIGHT!!

Great mechanics

Awesome honest people. Work gets done in timely manner

This is the most honest mechanic on the planet... what more can you ask for.

The mechanics are very good and fair. My complaint is that its difficult to get your vehicle in and most of the time they expect you to leave it, sometimes over night. It got to the point that I would wait too long to make a necessary appointment because of having to figure out a day that I can just totally blow because I would be without a vehicle for an extended amount of time.If I needed brakes or belt or inspection, I would have to plan most of my day where I would be without a vehicle and ensure I have a ride to pick me up and bring me back there to get my vehicle.Essentially they over book and it can be costly timewise.

Best auto repair. Great customer service.

Bob and his team are great!

Jay always takes time to tell you the best way to repair your vehicle fair pricing great service been around for a long time.

I have a 04 Cadillac that had an electrical problem, the staff at J G autowerks fixed it.They are very nice and professional. I will be using them to fix any problems I have in the future.

Mercedes, Audi, BMW, VW, Volvo, I can tell you that the shop does good work on these vehicles as my customers ALL are satisfied with their work.

Good shop to get the auto needs met

Excellent service, fair pricing. I have taking the family vehicles here for the past 5 years.

I brought my car here thinking I needed to $1200 part. Jay properly diagnosed the car and replaced a $400 part.

These guys know what they are talking about and will not scam you. They are honest and fair.

Great mechanics and good people

Service crew is really friendly

Wouldnt take my Benz to anyone else!

They are upfront, courteous and professional

Fast and friendly service!

Best mechanics in rochester

Reliable and honest work

Best and most honest garage in the area

Very knowledgeable and honest.

The best service garage in Rochester

Honest and Great mechanic.

Honest and fair mechanics!

They always seem to take the time when there is emergencies

Best Service possible

Good shop

Excellent

Honest & Professional.

Got a diesel go see j.

Great place !!!!