I went in to sell my car and worked with Massimo, BEST EXPERIENCE of my life. The transaction was so simple and easy and they took care of me well offering me drinks and stuff. Thank you guys so much. Thank you to Shiv to for helping with the process and making it work. Will definitely do business again!

In all of my years of car buying this had to be the best transaction from start to finish. I would say low pressure sales, but in fact, it was no pressure sales. Christopher Wood, our salesman, was extremely knowledgeable, and ready to answer any and all questions. It was clear from the beginning that we were dealing with a true professional who knows his cars (and not just Acuras!)I never felt like Chris was rushing to get to the deal, but rather that he actually enjoyed the process of introducing the vehicle and giving you a true sense of what it would be like to own it, and live with it.When it came down to making a deal, I felt that the transaction was fair and transparent. No smoke and mirrors. No extra charges lurking behind the final curtain. Even in the current environment of low inventory, I felt that I was getting a good price and a fair deal -- probably better than any previous deals when there were no pandemic-induced shortages.Everyone we came into contact with at Acura of Rochester was friendly, respectful, and professional. We drove away feeling like we were valued customers, and that they would be happy to see us again whether we were buying our next car or just stopping by to say hello. How many times have you been able to say that about a car dealership?

We sincerely appreciate all the extra TLC Christopher Wood gave to our family as we grappled with the decision over a new car. Your customer service, and follow-through were without parallel.Even though we were customers from out of state attempting to learn about and eventually purchase a vehicle that we had never seen directly nor touched with our own hands, Christopher was able to take the time to educate, inform, communicate, and make the best use of technology to allow this to happen. He was helpful, caring, and transparent throughout the process. Thank you for taking the extra time to make us very happy with our decision.

My car buying experience here was one of the absolute best I have had. Mike made it an easy and pleasant experience while answering all my questions and making sure I knew how to use all my new features. I highly recommend buying from this dealership. They’ll take great care of you!!

Simple, easy and fast. Really the best place and brand u can visit if buying or even leasing a vehicle. They have the most luxury sedans i ever seen. The interior really nice and comfortable all around. Not joking i really love this place so honest truth 20 out of 10. Highly recommend acura to anybody and everybody. Thanks again and have a nice day.☺️

I hadn’t planned on getting an Acura. I was at another dealership and didn’t appreciate the service at all - they made me feel like they didn’t care if I purchased from them. Fine. I drove down to the Acura dealer and I’m met by Jeremy. He’ genuinely seemed to care about getting my business and making sure I left with something I’d love. Gave me a good deal too! Can’t ask for more than that! Highly recommend!

Chris is the most knowledgeable, friendly and not pushy salesman we have ever dealt with. We would highly recommend Chris and Garber Acura for the best car shopping experience. Thanks again Chris

Acura of Rochester gave me an amazing customer experience. I worked with Jeremy Ingrassio, and he was nothing short of excellent. He was patient and thoughtful in helping us find the right car for our family of four. And while the car is sweet, by far the best part of this process was how easy Jeremy made it to reach a deal. Jeremy was very accommodating to our hectic schedule, and even took steps to make sure we didn’t spend any longer than we had to in getting papers signed and processed. You can trust that Jeremy will give you a straight answer and a fair deal. I will definitely be coming back for my next car.

I have now bought 3 vehicles from the team at Acura of Rochester and Every Time is a fantastic experience. I live in Buffalo and Drive an hour out of my way to specifically utilize this team. On each Occasion I have been welcomed like family, treated with respect, given full attention, and even been able to drive off the lot with my new vehicle within the day seeing as I live farther away. Would recommend 10/10 times.

The best car buying experience I’ve ever had. Everyone I encountered was super honest and answered all my questions. I never once felt pressured, which is a big deal for me because every other car buying experience I’ve had I felt pressured to do something I wasn’t comfortable with. The car I wanted was missing a feature I wanted (heated steering wheel) and they had one installed before pickup. Thank you Michael, Sean, & Jabin!

Great experience while shopping for my Acura RDX. Maryam was exciting to deal with and knowledgeable about the different options for each package.

My experience was very great thanks to Everyone who made my car buying process smooth!

Proud to be both Maryam’s first sale a couple of years back, and now her first return customer for our second TLX. Both transactions were free of hassle, which is a rarity in my experience purchasing dozens of cars in my driving years. The team at AoR are very good at what they do, which is a simple low-hassle consultative approach to both sales and service. Thanks Mary-A and the rest of the group.

Mike in sales was absolutely amazing. He answered every question I had about one of their pre-owned corvettes and they offer seriously competitive pricing in this market! Ask for him for your next vehicle purchase!!

I had a wonderful experience dealing with Rick Gross and Jabin Hutton! Thank you so much!

(Updated) Shout-out to the Sales Manager Sean Carrol, Jeremy Ingrassio, Jabin and the whole Garber Acura of Rochester team. I recently purchased a car at this dealership; frankly, my purchase experience has been top tier. They made me feel valued as a customer, the team went over and beyond to make sure I was comfortable i.e. refreshments, etc. The team did a great job communicating with me and keeping me in the loop. Everything was done in a timely manner, I have no complaints. I pick up my car tomorrow morning, I’m excited! And looking forward to it! An overall great experience. I will refer my coworkers, family and friends to Garber Acura of Rochester. Great job team! keep up the good work and continue to display great customer service and value every customer that walk in your doors. ⭐️⭐️⭐️⭐️⭐️‘s for me ! 👍🏾

I worked with Jeremy on purchasing the new RDX. He was awesome and got me in and out quickly with a car I absolutely love! This was my second time purchasing from Garber, I highly recommend! Jabin helped out with the finance end and he was great too! Love Acura!

I just purchased my 2022 Acura MDX. I had the pleasure of working with Maryam (sales), Jason (Service), Jabin(Finance), Max (Technology Specialist) and it was by far the most incredible experience. Everything was handled effortlessly and it made for a wonderful experience. I loved the RDX that I owned but my MDX is a dream. Thank you to each of you for providing incredible customer service, for not being overbearing but kind and making the whole experience unforgettable. It’s individuals like you who create loyal customers! Anyone who is looking for a vehicle - ACURA of Rochester should be your top choice. You won’t regret it! - Ask for the team that helped me ❤️

If I could add 10 ⭐s I would! My experience was absolutely amazing!! Jaben and Mariam are the best.

I just recently purchased my RDX from acura of rochester and i had the pleasure of working with maryam who was wonderful. She spoke arabic which helped me a lot with my shopping experience! If you are in need of a vehicle go see her!

I had a wonderful experience at Acura of Rochester! Instead of being bombarded by pushy sales people, the receptionist actually asked me if I wanted any help or if I just wanted to look on my own. Maryam was simply a joy to work with. Easy to talk to and super sweet! I love how she didn’t try to upsell me into a different trim package or try to talk me into a different, more expensive car. When it came to the financial aspect of things, they made everything quick and painless. Jabin was very friendly and made the process pleasant. I really appreciate all his help! For anyone looking to purchase a car, I highly recommend Acura of Rochester. I had a great experience from the moment I walked into the shop until I drove off the lot in my new car!

Everyone deserves a buying experience like this!I recently purchased a certified pre-owned RDX from Acura of Rochester. I received exceptional service and communication from everyone I came in contact with. It is evident that Acura has a strong team committed to exceptional customer experiences. Mike, Chris and Jabin were very helpful and responsive to any questions and concerns I had. I would recommend this team to anyone considering a purchase, I am VERY happy with mine.

Matt and Sean were absolutely fantastic! Being someone who travels a lot for work, and having owned an Acura previously. I knew another Acura was the new car for me. Sean had reached out to me after I inquired, and set me up with Matt. Both Matt and Sean sat down with my husband and I. Assisted me with my financial options, and never made me feel pressured. Both were very knowledgeable, and even offered to come to my house to help me set up my phone to my car. I will definitely be a repeat customer, and will recommend these two to anyone I know whose looking for a new car. Thank you both for the excellent customer service!Brandon and Tiffany Montgomery

Excellent experience. Maryam was very easy going and knowledgeable. We were able to complete the transaction in a few hours with a trade, detailing the used Acura, and all the paperwork that goes along with the purchase

I love my new car, I got a 2020 Acura MDX. Our sales rep Maryam Al Qaisi was amazing she definitely went above and beyond. She is the most sweetest person, she took her time and explained all the features in the car. She is very knowledgeable about the cars. She is very professional and so is everyone we that works there. Will be recommending them to my family and friends!!!

Buying our new car from Acura of Rochester was by far the easiest car purchase weve ever made! We were greeted promptly by Maryam who was polite, professional and extremely knowledgeable about the vehicle we wanted. She made the experience very enjoyable from beginning to end. We Absolutely LOVE our new Acura MDX!

I had an excellent experience picking out my new 2021 Acura TLX A-SPEC and love the car so far. I felt no pressure to buy and was never rushed in making my decision.

Love my new red hot RDX! The the transaction went smoothly, and the team was so knowledgeable and easy to work with! Thanks Maryam and Jabin!

I was visiting from out of town when I had car trouble. Bob was able to fit me in right away and worked quickly to ensure I was able to leave promptly at the end of my trip. Bob updated me each day with progress and was so kind. Great experience!

Maryam Al Qaisi : Honestly the best sales person I’ve ever dealt with! So eager to give you all information on your new vehicle that you just purchased! I promise you. I wouldn’t say this if it wasn’t true! Very please.

Excellent service! Thank you!

When I purchased my used Acura RDX just 18 months ago I was extremely excited. I’ve more recently called service and spoke to Eric regarding some front suspension noise he told me it would be 130 to diagnose. I’ve also purchased an extended warranty package that he could not tell me if I was covered or not he had no clue nor did he want to provide information on suspension coverage! This is not OK! I don’t agree with how I was brushed off and given the time to research! I never asked for a diagnosis over the phone ever! I asked if I was covered with my extended warranty he could not be bothered. For this reason I will not be coming to them ever again! Customer service means everything and if He couldn’t be bothered, than Why should I! Since then I called the extended warranty company I am covered in full completely labor and parts I will give my business to another dealer.

Maryam was professional, enthusiastic, and extremely knowledgeable. She was also very patient as we looked and test drove several pre-owned and new MDXs. She really made the process of trading in our vehicle (for which we got top trade-in value) and purchasing a new one seamless, painless and actually fun (without playing the game! Thank you Maryam and Acura of Rochester!

I had my best experience buying a car here at this Garber dealership.It seemed that each person that I came in contact with just seemed to go that extra mile to make my purchase as easy and confident as possible.And that isnt because I purchased their most expensive Acura at full list; No, I bought the least expensive model at what I felt was a more than fair price!At every point in my dealings with the Garber team, they exemplified the companys values and mission statement. Scroll down to the About Us on the dealership site and read what they stand for. You too will see that this is a company of high moral business objectives that arent empty ideals; these people live it!

Best car buying experience I have ever had! I told my sales rep Jeremy what I was looking for and he overdelivered. He brought me to Eric the service advisor so I could ask questions about the car and he was very informative. The finance manager, Jabin made the paperwork process quick and seamless. It was a great experience and I am thrilled with my car- wish I switched to Acura a long time ago. Thank you!!

I just got my first Acura MDX and test drove this vehicle with Maryam and I must say this was such an easy and enjoyable experience. Maryam was so knowledgeable of the vehicle and made my decision to go with this car a no brainer after test drive other vehicles. I had a wonderful experience at the dealership.Tyrone Brown

I really like my 2017 Acura TLX, and it is a pleasure to drive.Everything about my purchasing experience at Acura of Rochester was pleasant. My sales rep, Jeremy Ingrassio made the normally unpleasant experience of buying a car easy and fun. As I told him in person, I appreciated his straight forward approach in working with me. I believe I got a great price on my slightly used Acura without any back and forth. I have already told a few friends about my experience with Jeremy, and I sincerely hope this turns into more business for him and Acura of Rochester.I am keeping my fingers crossed that moving forward, my service experience with Acura of Rochester is just as easy and pleasant as my purchase.

We recently bought an MDX at Acura of Rochester and worked with Maryam. The process was fast, efficient and enjoyable! We’d recommend it to anyone!

My experience was great! The Staff was welcoming and informative. They werent just trying to make a sale. The inform you of everything inside and out . Jabin and Maryam were awesome! 👍🏽

Great customer service! Staff goes above and beyond to get you in a new vehicle!!Thank You guys

I was recently in the market for a used Acura MDX. I went in for a test drive with Maryam and loved the car, but had other cars I wanted to test drive elsewhere. A couple days later, when I decided I wanted the MDX I test drove, I talked to Maryam on the phone and we went over logistics for me to reserve the MDX and for my mechanic to look it over before I finalized my purchase. After everything was set for me to reserve the MDX and have my mechanic look it over, I get a call back from Maryam saying that her “manager told her” to raise the price of the MDX and sell it to someone else, even though she just told me an hour earlier that I could have it... Do not do business with these people. They seem nice and easy to work with, but they’re just looking to make an extra dollar, even if it means betraying a customer.

Great experience here again!

Maryam the brand specialist was awesome a first clast professional she escorted me from my job to the dealership to pickup my car. The next time a need a car I shes the go to expert .

I just finished the paperwork on my 4th Acura leased from Garber. Each time, the experience was flawless, from the receptionist, to the sales team, finance team and, whenever Ive come in for service, they have also met and exceeded my expectations. The cars are terrific, the service is always the best. Any time I ever need another vehicle, the search starts and ends at Garber!

Maryam, Jabin and the entire team over at Acura of Rochester made the car buying experience enjoyable, seemless and truly enjoyable. I will definitely be going back there and would recommend that you go here first whenever you are in the market for either a new or used vehicle. They were very professuonal and an absolute pleasure to do business with.

I recently purchased an used Acura RDX from another dealer and once I got it home I noticed what I thought was the transmission slipping upon calling and speaking to Eric the service advisor from garber he explained it needed a transmission flush, I then took it into the service center where they flushed the system, upon driving it away I noticed an immediate change in driving it became a new car again. The service was phenomenal and very attentive and knowledgeable, I will exclusively bring my Acura to garber and if questions arise I will call and sure they have the answers.

My experience at Acura was perfect! I worked with Jabin, who is a really nice and helpful guy. I was viewing my car virtually (which can be tough) and he did everything he could to address my concerns. Highly recommend working with him!

Hey my name is Tyrone Graham. My wife Que and I had our 2009 Acura MDX serviced and had a wonderful experience. We were given a Courtesy vehicle To drive until our vehicle was ready. Thank you Bob and Paul.

WE bought a 2021 RDX from Garber Acura. From start to finish, the process was easy, transparent, and quick!! It was the week before Christmas. We sat with Sean Carroll - sales manager - he was excellent to work with. Handled all of our questions and concerns (we had multiple!!) with ease and education. Very professional with his approach and ability to get us where we wanted on the price of the car. Excellent car buying experience!!We then sat with Jeremy Ingrassio (Brand Specialist). He thoroughly explained the next steps for us to accept delivery of the car (which was ready like 4hours later). When we came back in to the pick up the car, there was a nice big bow on it - very special!! Jeremy took the time to explain all of the main features on the car, setting up the cellphone to work with bluetooth, etc. He was very patient and did a great job explaining the intricacies of the cars features. He was very enthusiastic and made sure we had his information for any questions we had after the sale. All around excellent experience.We also sat with Jabin in Finance. He took the time to explain the various packages that were available for purchase and we ended up buying one of the packages that saved us money in the long run.These 3 individuals at Garber were a pleasure to work with and very knowledgeable about the industry. We love Acura and are happy with our 21 RDX - it is a sweet ride! Great job to these 3 guys at Garber.

Jeremy and Sean made buying our families new Acura Mdx fun and fair. We got a great deal and they were able to get the car to us the same day.

Sean and Jabin are by far the best in getting things done..! Pleasurable experience as they made car shopping easier for me. Thanks Guys

Acura of Rochester is the best dealer in town. Time and time again they have taken care of me, this is my familys third vehicle purchased from them. From the sales department to the service department they are first class. They even had a sales person meet me on the side of the expressway when I had a flat tire and did not have a wheel lock. I will continue to recommend them over and over again. Not to mention, their loaner car program is wonderful and a great way to test out some of the newer Acura models.

From start to finish, my experience was 1000% fantastic. Greg (go to Greg, well all of them were great but I guess I am biased), was phenomenal and knowledgeable. There was no pressure, no pitch, no pushing, just wanted me to understand the product and what I was potentially buying. You can tell how invested and enthusiastic he is about the cars.Basically, cancelled my appointment for the next day at Mercedes and bought my first Acura. 👋🏻

Probably the best dealership in Rochester, fast reliable and officiant. Go here if you want the work too be done right! Simple!

One of the best car buying experiences I’ve had. My salesman and business manager were extremely friendly and helpful throughout the entire process, even coming in on their day off to allow me to take delivery on my tight schedule. I also wanted some accessories installed and they were able to order them and have them installed by the time I took delivery. Thank you!

From the moment I walked in the door to when I drove away in my new car, my experience was top notch!! Thank you for the informative, yet pressure free, buying process. The staff was friendly and extraordinarily helpful. The entire team took the time to understand my needs and found the perfect car for me. I highly recommend Acura of Rochester!!

My first visit I was impressed. These guys are wonderful, thoughtful, kind and thorough.Upon having to return less than 3 months later my feelings changed drastically. The $500 dollars worth of brake work needed to be replaced costing me another $1000.This was only the beginning of my disappointment. The way I was treated changed dramatically. The service representative was rude, argumentative and not at all what I would expect after the first visit.Even if the fact that the parts on my vehicle failed and the mechanic could not predict that, because he doesnt have the ability to know when they might fail. He should have the knowledge to know when parts should be replaced.I feel that less than 3 months after having my brakes replaced and a total of $1500 does not earn another 5 star review.It is unfortunate that I have to give a poor review.

Jeremy and Jerod are the most amazing individual that I have ever met. They help me from start to finish. If you want an Acura or any type of vehicle they have go there and ask for them two. You will leave more than satisfied. Those two are the best. Keep up the good work guy! Paul ( service manager)was excellent guy to deal with. He solve my problem that I was having even when I was losing my mind with my issue. He was very patient and helpful when it came to it. The Acura team knows how to help and save the day. Thank you guys!!!

Best experience I have ever had in buying a new car. Greg Hunt is exceptional. Great interpersonal skills, no pressure, outstanding product knowledge. He knows each vehicle inside and out. He makes himself accessible at all times. He is quick to respond to calls, e mail and text messages. Greg is an excellent teacher and listener. He really makes you want to come back to Garber.

I went to see Jabin Hutton at Acura of Rochester. I found a car of my dreams, however there was an issue with the title. I then pbought a 2010 Acura TL which was awesome. Started to realize that paint was fading and spidering. The other car I liked was available and a title. I kinda got upset because I felt like he was dropping the ball. Jabin didnt skip a best and took care what I was upset with. He gave over the top, customer service. I used to work at customer service jobs and I am s tough critic. Thank you, Jabin.Thanks,Jill. Customer for life

I would absolutely recommend getting a second opinion from another shop any time they rack you up a large bill in the service department. Alan is not a very trustworthy employee and is very comfortable up-selling you on service your car does not need.I brought in my 2011 TL to see if it was eligible for the Oil consumption recall as I was about to move to CO and would be driving the car there. I was told by Alan, the service representative: We cant even check for the recall until we investigate for an oil leak that we think you may have. That will cost about $1500. He was unable to provide me with any details about the leak he suggested and said my car would absolutely not run for another 100 miles in this condition and definitely would not make it to Colorado.I brought the car to my trusted mechanic at Turning Leaf Auto (Theyre awesome and I would absolutely recommend using them!) for a second opinion and they told me for a car with 100,000 miles on it, there was absolutely nothing to worry about and it would leak no more than a drop or two every 3,000 miles. They gave me an oil change for $40 and I was on my wayI am now safely in Colorado with no issues at all! Hopefully others have a better experience with this Acura dealer in Rochester, but for me, Alan was taking advantage of my situation and willing to charge me whatever I would pay. If you go here for service, just consider getting a second opinion elsewhere!

Acura goes out of there way to make my service experience excellent. Ongoing communication, a comfortable waiting area, loaner cars and of course high quality, honest work. Service is a main reason we remain committed to the Acura brand.

My experience working with Acura of Rochester was 5-star. I love my RDX. Everyone was helpful about helping me find the perfect vehicle for me and to find me the best financing. Jabin and Sean checked up on me after I brought my car home. Eric in the service department went above and beyond to ensure I was 100% satisfied with my vehicle. They really care about the customer at Acura of Rochester. The RDX is beautiful and I love driving it. I will be a lifetime Acura customer.

Brought my Acura TLX in for an oil change, tires rotation, and an exterior detailing. The car came back with a beautiful shine and looking like show room condition. The service was great by Paul Palmer and Robert Heil. Both assisted communicated with and both were great to work with. Acura of Rochester employees are professional and thank you for making my experience really great !

The Service Department may be under-staffed. After dropping off my car for some recalls and also a problem I was having with the front end, I received a text message from the technician that was handling my vehicle. I replied to the tech as the audio in the loaner car I was using was turning on and off on its own. No reply. In the morning, I inquired about my vehicle, no reply. I called three times and left three messages, no return call. I finally called again and refused to be transferred without talking to someone in the Service Department. After telling me that the reason my front tires were squealing was due to brake dust, I asked a few more questions to make sure we were on the same page. He held strong that I needed to pay $250 to have my brakes cleaned. I picked up the car, had my brakes cleaned, professionally, and the problem persists. I called last week to try to make my FOURTH appointment to have the problem fixed and am STILL waiting for a return call. I am not a happy customer.

The whole team at the Acura service department was wonderful. They kept me updated on the progress of my vehicle every step of the way, they did a great job explaining the recommended services to me, and my vehicle was completed in a timely manner. I would definitely recommend them to others for any future service.

My girlfriend and I had the pleasure of working with Colin Duncan to find the perfect car. Right off the bat Colin was extremely friendly and informative, he made the entire process from start to finish so easy and fun! He helped us compare prices and cars and quickly got us into cars and test driving. once we made up our mind he made it very straight forward and easy and with in days we were driving our awesome new car home! cant thank Colin and the Acura staff enough for the great experience! would definitely recommend!!

Acura of Rochester solved a complex intermittent problem on the first try. They kept me well posted and provided a loaner on short notice. They were courteous and efficient. The service department and the body shop coordinated well. The body work was flawless. The cost to me was spot-on their initial estimate. To sum up, they did everything they said they’d do, they did it masterfully, and they shared information in an intelligent flow. I am one hundred percent satisfied and recommend them without qualification.

My salesman, Jabin, was excellent. No pressure, professional and easy to communicate. I say communicate b/c we worked out the deal online and with text messages from 350 miles away! My Gr8 online experience was even better in person when I made the drive to pick up my 2019 MDX and I will definitely deal with Jabin and Acura of Rochester next time.

My experience with Acura when I purchase my car was absolutely amazing and perfect. My sales person Jabin was a good person he made sure he took the time out to help me with what I wanted and he made the process very easy. Jabin and Jerod was excellent and made things happen for me. I really love my Acura TLX. Good job you guys and thank you again for all your help.

We had a wonderful experience - start to finish - at Acura of Rochester. Our salesman, Rick Gross, was consistently professional and helpful. We have bought a lot of cars over the years, but there is no doubt that we would rate this experience at the top. We highly recommend this dealership.

I always enjoy the friendly attitudes of the service people I interact with. They always ask what else they can help me with. The technicians are the best. I met the new car sales manager on this visit, nice guy, very personable. I don’t go anywhere else for service.

My RDX was fixed up with a new heat shield and oil change. Service people were great ---friendly efficient knowledgable and stayed the proper distance apart!! My car now sounds good--no vibrations--and drives smoothly!!!

We had a wonderful experience here!! Jabin was awesome! Very knowledgeable and helpful. He actually came to our home to ensure that our garage door was properly programmed to our new car! Customer service at its finest! Jerrod was great in financing. We didnt feel pressured and everyone we encountered was kind and friendly. I would highly recommend this dealership!

I’ve had my RDX for 2 months and love it. Working with Greg Hunt great as he was knowledgeable about the car, easy to work with, and patient! Everyone else at the dealership was wonderful as well. Thanks for again for the great experience!

I’ve had the best experience with Jeremy and Jerod. They made the experience fun and enjoyable in purchasing my Acura RDX. Everyone at this dealership is welcoming and super friendly. Who knew purchasing a vehicle could be so pleasant. I’ve purchased an excellent vehicle from a very professional and knowledgeable staff. Other dealerships could learn from the staff at this dealership. Looking forward to a long professional relationship with the staff at Acura of Rochester.

I always have a great experience at Acura-- they set me up with a loaner car when I need to have service and everything is always ready when I get there. They are helpful with service and maintenance and always try to get me the right services when Im there. My *only* issue has sometimes been getting a hold of someone in the department when setting up service, but this was only once or twice. All in all, will always take my car here.

I am a very satisfied customer of Acura of Rochester. I dealt with Jabin Hutton who made sure I had a positive experience by presenting a purchase that had good value and offered service after the sale. I love my new TLX that rides as nice as it looks. Jared, the Acura Business Manager also contributed to my positive experience at Acura of Rochester. I look forward to to many years of driving my new 2020 Acura!

Tom and Jarod are amazing! They helped me with every step - consistent communication. Tom was very knowledgeable and answered all of my questions about the car. Garod went out above and beyond on making sure I got the best rate possible. Awesome team.

I have been a customer with Acura for over 20 years and have always been treated with respect and warmth. This continues to be the case during my last visit. I was provided with a loaner and kept abreast of the necessary maintenance and repairs. I needed to pick up the car at an earlier time than originally anticipated, and they were able to have the car ready and called me when it was ready. Tim, the Service Manager, reviewed with me in detail the service provided. He also made sure on an earlier visit to fit me in a hectic schedule for the day to take care of a crisis I was experiencing with the MDX so I would not have to return from my Naples residence over 35 miles away.

A wonderful buying experience. Professional staff. I worked with Joel Williams. True to his word made my buying experience very easy. The rest of the staff is A+++ . Jerrod, jeremy, and tony McDonald. Thank you very much. I love my new ride.

Garber was very accommodating in providing service to my RDX. They offered a loaner car so the parts could be ordered and the car could be repaired the next day. We live 1 1/2 hours away from the service center, and my car was ready for pickup the next day.

2 times needed service, left a message and they did not call back. Charged a lot for brakes. I am updating this post because I had a second experience and it was better. I had to stop in the store to get an appointment. However, Im glad the response for the owner is paying attention to customers. I have a high performance Acura and I can only get oil changes there. I wanted to say that the adviser did take good care of me as far as thorough evaluation. and topped off all my fluids.

We bought brand new cars MDX 2015 and TL 2008 cars. We have been getting both our cars serviced from this place for years (from the day we purchased the new cars). We have been having numerous issues all these years like TL has transmission fluid leak one time just after a service(I had smoke coming from my car in middle of the road), bottom plate was not bolted in during another service (My car was scratching the road just after a service so I had to tape the plate in and drive 20 miles to get the car checked by this place). And every time they kept saying it is not their issue.The most recent issue happened last weekend, we were travelling from Rochester NY to New Jersey and after 3 hours of drive our car broke down. It wont move, we got it towed to a nearby Acura service area in PA. We struggled with a 4 year old for 12 hours and finally got to New Jersey in a rental car. The PA Acura service station said that the last service was not done right as bolts were missing. which got the transmission stuff messed up and now it costs us $4000 to fix it.I am furious. They have been extorting money from us for years and providing terrible service. All these years when we have issues we kept thinking even though it is expensive we are getting great service as it is an Acura Dealership which is supposed to be good and just our cars are getting old as manufacturers are not building good cars now. Our assumption is completely wrong.This place is terrible. I would never recommend this place to anyone.

I recently purchased a used Volvo from Acura with the help of Tim Wilt. Being a buyer from NJ and about 6 hrs away I dealt with Tim and the Acura of Rochester team mostly over email and phone. The deal negotiations were also all over email and went smoothly over the course of a few days with steady communication and a final deal that I hope satisfied both parties. Upon vehicle pickup there were no major surprises and I was on my way within an hour or so.I highly recommend the services of Acura of Rochester and would certainly buy again in the future. Also I applaud their ability to work on a deal via email and phone over the course of a few days to generate a satisfied customer.

I love my RDX. The performance is outstanding. Comfortable, smooth ride and the CarPlay is great.I just had my first service and Greg Hunt picked up my car while I was at work and brought it to get serviced. This was a huge convenience for me. The car was serviced and cleaned inside and out. I had done a lot of long distance travel and had a front bumper coated in bugs that would not come off after several professional washes. Garner got them all off which was awesome.No complaints. Very happy with car and service so far.

I had posted previously here my disappointment for the level of service I had received from Acura Roadside assistance a few days ago when my car would not start. Acura service manager contacted me to address the situation and next morning I took the car to the shop and they replaced the battery at no charge.Everyone was most helpful and professional about the whole thing and, most importantly took care of the situation.I sincerely appreciate their interest to help me and I strongly recommend the service staff at Acura for any issue you may need their help.Level of service: 10Thank you.

Oil change,filter,inspection sticker,front brakesAll went according to plan. Loaner supplied over nightWork was done on time and was excellentService techs were courteous and efficient

Rick and both managers of business and sales (ones name was Jared) were extremely helpful and helped me understand everything I was getting into. Im thoroughly pleased with my experience. My sales guy, Rick, was not too pushy or aggressive, he helped me make educated decisions. He treated me like family and was very understanding of my situation. Usually sales guys will try to smooth talk you into buying, Rick let me do the decision making and he worked hard to get things going right away. Jared was also extremely helpful and worked hard and got me a better interest rate and worked diligently to get me the best deal. Im very appreciative of the team.

We just purchased an Acura TLX from Acura of Rochester. The process was smooth and informative. Jabin Hutton, our sales representative, was extremely knowledgeable and accommodating in explaining all the features of the vehicle and enhancing the test drive. Pricing was fair and negotiable. We had a great experience throughout the buying process and would definitely recommend Acura of Rochester.

This was a great experience. Alan was the best, he not only was very helpful but was great at explaining everything i needed to know. i was in and out in no time at all. thank you

The service was so great very helpful went above and beyond very friendly I will shop with them again.😚😚Jeremy is the great need a car go see him.

Rochester Acura an example of a no hassle, no intimidation and respectful no pressure sales experience. Sales associate, Jeramy was more interested in what and why we were looking for a new car and what we expected from a successful experience. After a very thorough overview of the RDX, which we were interested in, he then worked with us on a “fair” price that we had put on the table. Within a short period of time he and his sales manger were able to meet our goals for a fair price. Throughout this experience I do not believe that we had ever been treated so respectfully with a very positive experience. The result? A fabulous car with a smooth beautiful ride, cutting edge technology and a history of few problems. Thanks Jeramy and Rochester Acura.

Jeremy and the team at the Rochester dealership did an amazing job with the purchase of my first car. I initially started out shopping in the Syracuse location (that is where I live) and had a horrendous experience with Crest Acura. The team in Syracuse just kept giving me incorrect information and ruined our deal, not once, but twice, which led me to do business elsewhere. Rochester made the experience easy and efficient. They did not lie to me to make a sale and they seem to truly care for their customers and ensure their customers get exactly what they are looking for. Continue on with the great work! Thank you again Jeremy for all your help and I appreciate the time you took to teach me how to use the features of the car.

Was a very great experience buying my first Acura TLX. Tim W. was extremely helpful and patient. And helped me out with multiple test drives. And even let me borrow the Car overnight so i could let my wife ride in it during her busy schedule. Will recommend people to visit if interested in an Acura.Well Done!!

Tim Wilt really took care of me today! Exceptional customer service! He was never pushy or overbearing! Very patient and was attentive! Awesome guy to work with!

I had a great experience with Acura of Rochester. I was visiting family in the area and noticed that my car was leaking fluid from the rear axle. I had a short window of time to address the issue before a six hour drive home. Al from the service department recognized the potential for this to turn into a very expensive problem and found time to service my car despite the department being booked out for two weeks. My problem ended up being the result of some faulty maintenance work done by another dealer back home, and I received a picture of the faulty work to take with me. The repair came in under the estimate, and communication with Al was professional and straight forward. An A+ experience, I highly recommend this dealer for service.

Excellent and highly professional group of people in Service and Sales. I have been working with this dedicated team for years and plan to stay a loyal customer.

From the beginning of the car buying experience everything about it was welcoming. I was lucky to work with their sales associate Greg. He was able to adapt to my personality which is refreshing. Being a young female trying to buy a higher end vehicle sometimes is an uncomfortable experience because at some dealerships I felt like I wasn’t taken seriously, but working with Greg was effortless, he asked questions, felt out what I was looking for in a vehicle—what was important to me etc. then when went to look at the car, I was impressed with the fact that he went through EVERY single detail of the car from simply how to put the car in drive to how the key fob can open the windows when the car isn’t running. It’s nice to know all the new technology and be able to utilize all the cars features while you own it. The vehicle was so nice to drive that after awhile of looking for a vehicle and some light negotiation it was what I decided to go with! The purchasing process was painless, they went through everything with me step by step made sure I understood everything. Then when I decided to add a package to my car after taking delivery instead of making me drive the car back to the dealership, Greg personally came to my place of work dropped off a loaner and took my car to get what it needed and then came and dropped it off. Such a great experience, two thumbs up. Thanks Acura, Greg and the rest of the people involved helping me get my new car and making the process simple, quick, and easy!

Kinda hard to actually get someone on the phone or get a call back, but in person the only person I enjoy working with is Chuck. He is super personable, takes the time to explain to me the repairs I need and why ( I know very little about cars, so normally it takes quite awhile) friendly, and respectful! I always leave with a smile and a better understanding of my car.