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Protrans Automotive & Transmission Specialists
3420 Gato Ct, Riverside, CA 92507, United States
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Protrans Automotive & Transmission Specialists
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Ky
Review №1

Customer service exceeded my expectations. They went above and beyond what I asked them to do. Work was done in a timely manner. They never tried to sell me something I did not need and were very clear on what was needed to correct my issues. I highly recommend this small business and I will be back for future repairs. We appreciate the great service. Thank you guys.

Ro
Review №2

Had a slight intermittent pinion seal leak. Protrans installed a new seal and did a diff oil change to ensure proper oil level. Service was a day or two turn around, and they put your vehicle inside the shop over night. Very nice and professional people.

Si
Review №3

Jeff took great care of us from beginning to end.He got us in quickly and gave us a fair estimate to fix our differential. He was very cooperative even though we were just a first time customer.He knew we needed our vehicle for vacation and therefore went above and beyond to get the parts in time.A few days after the repair he followed up to make sure everything is running smoothly.Highly recommend! We will come back for sure.

J
Review №4

Took my car in to have inspected for a potential transmission fluid leak. Dropped off at 8:00 am and by 3:30 pm I had not heard anything so I decided to call. I spoke with Jeff who informed me that the transmission tech had called in sick and therefore my car hadn’t been looked at. The fact that my car sat in the shop for over 8 hours without anyone calling to update me was disappointing. I’m also not sure how a “transmission specialists” shop only counts on one transmission tech. I was extremely turned off by the poor customer service that after my call I arranged a ride to go pick up my car. While I waited for my ride, the shop called back and informed me that someone had looked at my car and they had a diagnosis. I’m not sure why that hadn’t been done earlier or if the person who checked my car was even qualified to do so given that the initial response was there was no transmission tech there to inspect my car. It is understandable that unexpected things come up, but the lack of communication demonstrated poor attention to customer service on their behalf. I definitely would expect better service and a repair estimate (which I did not receive) for a $129 diagnostic fee. Would not recommend.

Co
Review №5

I took my F250 truck to Pro Trans Automotive around 11:00 am because I suspected a transmission leak. They were honest about the how long the diagnostic and repair would take; depending on the diagnostic it could take 1-2 days or 4-5 days based on type of repair. I asked them to keep me updated on the diagnostic, type of repair, labor cost, and parts cost before they did any repairs to the truck. Pro Trans acted professional and kept good communication with me about my truck.My truck ended up having a fuel leak, Pro Trans Auto called me with an update and cost for the repair. They called me around 1:00 pm and had my truck ready for pick up at 4:00 pm. When I picked up the truck they ran the computer code diagnostic for my check engine light. They figured out the codes when I’ve been trying to figure out those codes for weeks. I’ll be using Pro Trans in the near future for my check engine light repair.

Je
Review №6

Weve been going to Pro Trans since Mike, the owner, was working on vehicles himself. I think he started Pro Trans just a little while before we started going to him. Over 20 years I believe.We had the turn signal lever replaced on our 2005 Ford F150 Fx4 truck and it only took them a few hours to get to it fixed. As always the work and cost was very reasonable. And our truck isnt exactly easy to work on with a 6 inch lift kit!Thank you Mike and crew for taking good care of another one of our trucks.

Sc
Review №7

Good price, good/friendly service. Replaced my radiator fast. Good group of people!

Ji
Review №8

Very professional! They found the cause of strange high frequency vibration at a speed about 55mph on my F150 and fixed it. After that, I drove my truck all the way from SoCal to upstate New York. It ran like a beast. Great job on fixing my truck! Thanks!

To
Review №9

Kept me informed throughout process. Very professional. They know what they are doing.

De
Review №10

We got our transmission rebuilt by them and had such an awesome experience. They were able to get the job done in like 3 days. They communicated every step of the way and explained everything in detail. I was even curious to see the parts that were replaced and they had no problem showing me. I definitely would recommend them!!!

R
Review №11

Rebuilt transmission, and seals, new water pump . Everything works great . Would definitely use this business again .

Ki
Review №12

My car was fixed in a day and I couldn’t pick my car up for a few days. They were fantastic my car is still running great

Mi
Review №13

Awesome place!!Brought our Jeep here and they repaired what the Moss Bros. Jeep in RiversideCouldn’t fix.Thank you Jeff and Hayley and the Protrans team.We will be back with all our future repairs.

De
Review №14

Been going here for many years now and have been extremely happy with all the work done on our vehicles. Quality work, fair prices, honest and reliable repair shop. We’ve had such good experience that my parents, sister, and brother come here to have their vehicles serviced too.

Gu
Review №15

This place was great, they found the issues with my electrical system when two other repair shops could not. So far everythings working great. Thank you so much Jeff oh, I will be taking my other repairs to you from here on out.

Do
Review №16

I took my GMC Yukon that was having transmission problems in. The staff, Hayley and Jeff were so pleasant, helpful and friendly that I felt very comfortable having them diagnose my vechile. The very next morning I received a call informing me of the issues and what needed to be repaired. They did an impeccable job, reasonably priced, and keep their word. I highly recommend and appreciate all they did for me. Great work GUYS!!! Will recommend to anyone I come across that needs automobile repair.

Gl
Review №17

A honest and dependable place to take your car.

Ry
Review №18

I took my old MK1A MR2 into the shop that needed extensive diagnostics in order to find the root problem of a no start condition.The technicians who troubleshooted my car were careful and precise with their work. As a result, the service wasn’t fast, in fact it took about a week to diagnose the problem. But this is exactly why I rate this shop highly - good service doesn’t automatically imply fast service. My MR2 had already been in a shop previously and afterward was being worked on by me, but I couldn’t figure out the issue.Because the mechanics took their time and carefully diagnosed my car, it’s back on the road and has been for over a week now.Their workmanship has proven to be of professional quality.I will be coming back to this shop for future repairs.Slow and perfect is better than fast and sloppy!

Sa
Review №19

As someone who frequently does cross-country road trips for extremely important clientele, coming across ProTrans was a blessing! When I called them and explained that I would be in Riverside the following morning needing an oil change there was absolutely no hesitation to put me in bright and early at 8:00am! The gentleman at the front desk was extremely helpful and made me feel very comfortable and welcome. They said they would get it done and they sure did, we were on the road again in about 30 minutes! I highly recommend ProTrans Automotive & Transmission and will be seeing them for any car work on the West Coast!

Ma
Review №20

PROTRANS AUTOMOTIVE and their team are to be respected in the automotive industry. Their work is clean and professional. The work was done promptly with good quality parts. I took my 2003 GMC Yukon XL in to have a check engine light related to a Reduced Engine Power sensor continually coming on causing irritating situations while driving. But to make a long story short, they do excellent work, are very friendly, and prices are reasonable. I recommend this company for all your repair needs and totally recommend their services to whoever is looking for a good repair mechanic or even just an oil change. Try them out and you wont be disappointed. Good luck.

Mi
Review №21

I have brought my car here several times for several different things and each time they offer the most professional and honest work. What other mechanics told me they couldn’t do/couldn’t find, ProTrans was able to fix. My car is my baby and definitely a huge investment, so I would highly recommend this shop to anybody looking for honest and GREAT quality work!

Er
Review №22

Been visiting ProTrans for a few months now. Very pleased with services performed on my car. Nothing Major yet, and thats fine with me lol. Great Staff, clean establishment. YOU GET WHAT YOU PAY FOR! Theyre my go to with any issue concerning my baby(VW CC).THANX PROTRANS👍👍

Lo
Review №23

I came in to get a visual inspection on my 08 4runner. This place was very professional, they let me know what my vehicle needed from most urgent to least and provided thorough details on their recommended maintenance. All of this at no cost to me. They didn’t try to force any of their services on me which I really appreciated. I would definitely recommend this place for your vehicle needs.

Ro
Review №24

I brought my 2018 Ford F-150 into Protrans because my transmission was staying in low gears too long before shifting. I originally went to Ford but they said it was within range and did nothing. ProTrans listened to my concerns and researched the issue. They found out the transmission computer basically needed to a reboot. The trans shifts smooth now. Thanks ProTrans for going the extra mile. I will bring my other cars to you for now on.

Ma
Review №25

ProTrans was HONEST. I took my Sentra with 60,000 miles on it to them. It needed a new trans. I DID NOT expect it to be covered by any warranty. But Jeff said he’d look it up anyway...he did...and he was HONEST about there being a warranty, EVEN THOUGH IT MEANT ME TAKING THE CAR TO A DEALER AND HIM LOSING A FOUR THOUSAND $$$ JOB. SUCH INTEGRITY!!!

Je
Review №26

Had a project vehicle having transmission issues. The problem was diagnosed and professionally repaired in a timely and correct manner. I was consistently updated with its progress by Jeff and Hayley. I wish more businesses had the outstanding customer service and professionalism that PROTRANS offer its customers!

Pa
Review №27

Honest reliable thank you protrans

Di
Review №28

Where to begin! I recently just bought a car from a private seller who sold me a very bad Miata :/. He let me drive off with a very bad transmission ! Sadly got stuck on the freeway! The car only went up to 45mph then died. I went to multiple shops near by my community in Moreno Valley and none of them had the parts or said they had the parts to help rebuild my 91 MIATA transmission . The shops said it CAN NEVER BE FIXED UR OUT OF LUCK !!! . These shops were scamming me and using my diagnosis as there way to rip me off!!!and keep in mind I had to pay towing fees due the car not being able to drive because of the transmission . As I came down to my Very Final resort I chose to come to Protrans Automotive ! They offered me a FREE INSPECTION ! YES FREE!!! It was an answer to my prayers ! I was very pleased and honored that they let me come next day to get the car checked ! I felt happy after all the trouble I was going through of being sold a bad car. Protrans checked my car and told me they could not find another Transmission, but IT CAN BE REBUILT ! YES REBUILT ! I WAS SUPER HAPPY AND I FELT FINALLY A PLACE THAT WAS NOT LYING TO ME NOR SCAMMING ME ! We started the rebuild process and we did run into a few bumps of trying to find parts for the rebuild BUT PROTRANS NEVER LET ME DOWN ! THEY ALWAYS FOUND THE PARTS !!! THEY ALWAYS MADE SURE TO BEND THIER BACKS FOR THIER CUSTOMERS !!!!!! :) Jeff was always the man whom always kept me informed and updated on what parts were needed and why we needed them ! It shows that this place has nothing to hide but HONESTY ITSELF ! They gave me a tour of where my car was in the garage and why they took certain parts out and when it’s all going to get done ! Jeff always gave me his best customer Service skills ! I just personally want to deeply thank Jeff for keeping me updated ! The heart friendly people at the front desk who always helped me when I came in to check in and the mechanics who did an amazing job on my MIATA !!! IT WORKS VERY WELL ! I do not know who personally worked on my car but thank you ! I can now sleep at night knowing I was not scammed on buying a car but SAVED BY PROTRANS ! BEST CUSTOMER SERVICE ! BEST PRICING ! BEST WORK !!!!! Thank you ! Hope to see y’all soon with my Acura ! Can not wait to come back !!! HONEST PEOPLE !!! GOD BLESS YALL ! :)

Ro
Review №29

They did work on my roommates 2003 blue jeep.They are very professional an hospitable. They had excellent customer service an very reasonable ratesThanks Protrans definitely 5 STARVery happy customers

Lu
Review №30

I normally dont leave reviews but this place deserves all the recognition. I came to the shop for my Ford Mustang interested in a rebuild because I knew the car was having transmission issues. Michael and Hailey were extremely professional, and courteous in taking my car in free of charge for a diagnostic to make sure the vehicle was actually having the issues I suspected and to make sure before going through with a rebuild. The same afternoon I was told what was wrong with my vehicle. After confirming the car needed the rebuild, Michael broke down the whole process and explained everything his technician would do to my car and told me beforehand the exact price it would all come out to, no surprise fees, and a 2 year or 24k mile warranty included with my rebuild. I also knew id need a new transmission mount but wanted to see if they would ask me about and they did, Hailey explained to me that when pulling the transmission they caught the transmission mount was in real bad shape, and let me know how much a new one with them would cost and that if I didnt approve of any part replacements that I would not be charged for them. Not only that but I wasnt charged a labor fee for installing it, considering it needed to come off already in order for the car to be worked on. I came by mid through the rebuild to get an update and Michael was really informative of the situation and gave me an accurate date as to when id be able to come and pick my car up. Ater the rebuild was finished, Hailey rung me up and as Michael had said the price was exactly what it was and only paid extra for the transmission mount which I hadnt been originally quoted for. Michael even gave me a discount on the rebuild, and honored the warranty. I even met the transmission technician afterwards and he himself explained everything done, nd honestly was impressed at the knowledge and dedication behind the employees. In general, if you need any sort of car repair or maintenance, dont waste time or cut corners, the folks at Protrans Automotive are honest, professional and genuine. Theyre the job done right, the first time, at an affordable price. I will be bringing all my car needs to them.And no, im not paid to write this review, I had read comments saying they pay for good reviews. They only showed me their service, and did an amazing job thus I am here spreading awareness of it.

Ra
Review №31

Over the last four years, I have seen three independent repair shops close or change hands. My first solid-gold mechanic and shop-owner retired after serving me 15 years.In my search for another solid-gold repair-shop, I experienced the costs of search, trial and error.My second solid-gold mechanic/shop-owner retired four years after the first one, in January. Pro-Trans had been on my list, but they seemed to be less conveniently located. To tell the truth, they also seemed to be promising in other regards, but the location and appearance of their facility suggested that a customer could pay extra for their overhead -- nice lounge, at least a couple of service advisors, toney industrial park with plenty of parking space. But, you see, those extra features are less expensively paid out of returns from an expanding customer-base.This time, I needed a second-opinion about my tire reseller who served me for 15 years. I wanted new tires, but the tire reseller insisted I had defective ball-joints, which had been installed by a Little Shop of Horrors with a Mechanic from Hell only four years earlier, during my first search for a new repair-shop. . Expect those part to last six times longer. So I called ProTrans. We settled on a day and time, and I waited on their verdict, confirming the defective parts. The reseller had also quoted me a price for the tires and ball-joints inconsistent to what hed quoted just a few years earlier, although I expected to pay more for the tires. So I then asked Protrans for their own estimate. They saved me $100 on the very same tires with identical warranty service, and $250 on the suspension work.As for their employees, you can call them mechanics but they fully deserve the title of technician. They are polite, and they respect not only the customer, but his vehicle.Maybe you have a low-mileage ride with half the remaining coverage of a drive-train warranty, but you need oil-changes and transmission flushes from time to time. Or maybe youre a used-car extremist, like me, who occasionally gets his hands dirty but wants to know of a solid-gold repair shop and their certified mechanics to keep his vehicle tip-top. Protrans has the expertise and the inclination to service newer and older vehicles of many different makes and models, and the service advisors gracefully handle all types of customers.Again, many thinks to Michael, Jeff, Haley, Tom, Will and the rest of the team, including the considerate young man who did the first work on my tire and ball-joint assignment. As for the wheel-alignment, I was never so impressed by the ride in my 26-year-old SUV. I think Ive found my third solid-gold repair shop, and I expect them to stay in business for a comfortable future. Given the way I was treated, this is the best I can do to help them add to their list of returning customers, beyond the less-costly periodic maintenance I surely know I will need myself.

Ma
Review №32

Very professional. Excellent job and done on time at a reasonable price.

ma
Review №33

Found this company quickly online. They already had some great reviews and they kept in constant communication with me throughout the entire process. My truck initially was taken in for an alternator and AC repair. Jeff was super helpful and informative. He offered me other services that would help my truck run better without being aggressive or condescending when describing what would be most beneficial. Jeff was extremely professional and ready to answer all questions. My truck was even ready a day earlier than projected. I would highly recommend this company to others and will use them in the future for further services needed.

Da
Review №34

A guy without a mask came up less than a foot from me while I was talking to the mask-less secretary. Not a COVID safe place. Avoid.

Ma
Review №35

Made a next day transmission fluid appointment and the staff went above and beyond to get the job done on my car. They even broke everything down to me and pointed out another issue on my car from an earlier mechanic at a different shop. Will definitely recommend.

Ma
Review №36

You guys did an awesome job on my 2003 Gmc Yukon XL.

R
Review №37

I highly recommend this place if you want your vehicle fix the right way. I had my transmission service by protrans and they went above and beyond and delivered it on time. Great communication from Jeff and Hayley and Mike from strart to finish. A must one stop shop and backed by AAA and Synchrony. Great job guys.

Du
Review №38

Needed a new transmission in my Tundra. Staff was great about communicating with me. Very Professional. Happy with the repairs done.

Te
Review №39

I couldnt have found a better place to take our truck, they were very very helpful and very caring, I even sent a friend to them. I hope they stay around til Im in the ground. Programs your the BEST! Thank you sincerely Terri Rinker

Sh
Review №40

Weve had our car for over 12 years and they have kept it running like new. We appreciate their honesty and professionalism. They are absolutely accommodating and have probably saved us a ton more money by just routine and preventive maintenance.

Tr
Review №41

The girl on the phone knows nothing and refused to let me speak with a technician before i could use their services or order any parts..she said i just need to bring it down so they could look to bring it down there no other options

Je
Review №42

I took my SUV VW Toureg to the dealer to have my brakes done. They did an estimate on the work I needed done with parts and told me it would be over $1000 dollars to get it done for the front brakes only. So, I called around and remembered going to Protrans a few years ago and how great their services were. I called them up they gave me a free estimate, after work was done they changed me half of what the dealer was going to charge me. I strongly recommend Protrans for any and all of repairs or services you need for your vehicle.

Ma
Review №43

Professional, personable, honest work.I had a problem with my transmission on my way to vacation and Protrans was just down the road. Jeff from Protrans was really easy to talk to and helped greatly.The Protrans guys were able to repair my vehicle and have it ready by the time my vacation was over. On time and works great. Wish we had more shops like this.Thanks Jeff and thanks Protrans!

Vi
Review №44

Hailey was amazing first and foremost. She was attentive and reassuring of my concerns. They did a wonderful job inspecting my car thoroughly and addressing the problems. If they found something new they called me to inform me the additional damage before continuing to work on my car. Great service all around.

Co
Review №45

This place is great the customer service between Jeff and hayley was awesome they were able to get the parts and fix my car the day I went in within a couple hours, they offered financing for the work that was done which I didnt do but the fact they offer it was dope. I got a follow up text to make sure all the work that was done was good, which it was. All around really professional and did good work.

Al
Review №46

Unacceptable, I paid for $1059.00 of work and the car came back with more issues than it went in with. Further, no one at this place wears a mask.

To
Review №47

I took my vehicle in to Protrans Automotive Because I wanted them to make sure everything was functioning properly before a long trip. They tested it thoroughly and assured everything was working properly. It was refreshing to take a vehicle to a shop and not have them try and fix issues that did not exist. I will definitely continue to take my business to them.

si
Review №48

I had some serious car issues passing through Riverside while on a long journey and was in desperate need of a mechanic. Time was of the essence because I couldnt pay for hotel rooms while in town and needed my car so I could reach my destination and a warm bed. The folks at Protrans heard my concerns and went above and beyond to get my car back to me running tip top and quickly. The staff were all very courteous and accommodating and the work on my car is proving to be solid. These folks are awesome! Id recommend them to anyone in the Riverside area :)

Je
Review №49

While traveling from AZ to Riverside,CA my 2009 Jeep Wrangler’s transmission got stuck in second gear. Fortunately there was stop and go traffic so I was able to continue to drive. Once I got to Riverside that afternoon I looked up transmission repair shops. The site for Protrans had many good reviews, so I went there when they opened the next morning. After explaining my problem Jeff, Hayley and their team checked out what the problem was with my transmission. They discovered that there was two shift sensors that were bad. So they did a thorough inspection and service of the transmission. Sent someone to Rancho Cucamonga to get the parts. Also, they replaced my engine oil due to the stress the engine went through by driving in second gear. I’m very thankful to Jeff and Hayley for making my Jeep’s problem a priority. It only took 6 hrs and I was back on the road. I highly recommend Protrans for any automotive repair/service. They are very knowledgeable and professional.Also, they take good care of their customers and give a veterans discount that not too many other shops do. I only wish that they were located closer to where I live. Many thanks Protrans Team!Jeffrey L. MurphyUSAF MSgt(ret)Bullhead City, AZ

Cl
Review №50

The Protrans team is always very professional and welcoming! They always treat me & my family like royalty! I always look forward to spending quality time with Jeff & Hayley!

ke
Review №51

Ptotrans did me a great job at a good price for rebuilt transmisson got me in and out and back on the road in 2 days .i highly recoment this shop and these guys to everyone that needs any work done. Excellent help

Sa
Review №52

Called a day before to book an appointment for the following day. These guys were able to squeeze me in and provided such great service. My repair problem turned out to be a minor fix thankfully. After everything was all said and done, I would definitely say this is a business that is there to help customers vs make profit on them. Thank you for all the help! I will be back if anything new turns up on my car.

Ev
Review №53

Great service and friendly staff

Ro
Review №54

I was in Riverside for work when my car needed transmission work. Another shop wasted 2 days with my car and couldnt tell me much more than I already knew; rather than wait a few more days for that other shop to get back to my car, I brought it to Protrans instead. They made more progress in 2 hours than that other shop did in 2 days, and they had my car fixed and back on the road before that other shop would have even started on it. I just wish I had brought my car here in the first place! Protrans charged a fair price for the work and the staff kept me informed on my cars progress. They were a pleasure to do business with and I would definitely recommend them. If Riverside was my home they would be my regular shop. Thank you Protrans!

Ja
Review №55

Very professional & friendly staff. Was coming in from out of town, had a walk-in and they got fixed my car within the day. Comfortable and clean waiting room. Checked up afterwards to make sure car was running smoothly.

La
Review №56

My husband uses Pro Trans for our 2005 Mitsubishi repairs. He has a great relationship with Mike and Jeff. They are willing to work with us on expensive repairs. He trusts their work.

Sh
Review №57

We always have a great experience with Pro-trans! Everyone is so helpful in the office and they always keep us updated on the status of our vehicle!

Ca
Review №58

Had a bad leak they changed the broken axel and cleaned the whole bottom of my car

St
Review №59

Protrans Automotive is on point, They Know what they are doing, professional and time efficient. They will not string you along with unnecessary or temporary repairs. Thank you Protrans.

Ja
Review №60

I was very lucky to find Jeff and the rest of the team at Protrans for the rebuild of my Jeep transmission. Right away I felt comfortable with my decision based on their professionalism and transparency with the job. They kept me up to date on all aspects of the repair and made sure everything worked exactly as it was supposed to. I would highly recommend Protrans to anyone looking for an honest and professional mechanic that delivers results.

To
Review №61

Fast turnaround and friendly service.

Mi
Review №62

I am so thankful for Protrans Automotive! They were there when I needed them the most. My car had a flat tire around 10pm in a city I wasn’t familiar with. AAA recommended Protrans because they had an overnight service option & were not far from where I had my flat. Not knowing anything else about Protrans, I was able to drop my key in an overnight envelope and box. The next morning, around 7:30am, Haley called to let me know they had received my car and were in the process of locating a tire for me. Within an hour, she called back to let me know they had found a tire and from there, she listed the prices etc. She told me there might be a possibility it could be more, if they had to fix the tire pressure reader thingy! Well, long story short: I got my car back looking better than ever and they didn’t have to add the pressure thingy so no extra charge! Not only is Protrans reliable, they are honest!! I highly recommend this shop for all your car needs!Thank you so much!!

ch
Review №63

Such a great experience. Jeff and Hayley were honest with their findings and it saved me hundreds! So happy to find an honest and local automotive repair shop! Ill definitely be back! Highly recommended!

St
Review №64

Protrans has been AMAZING from start to finish! I thought my BMW 550i transmission was toast. I was expecting to pay at LEAST 5k in repairs, but Protrans had me back on the road for MUCH, MUCH less than I ever thought. They are friendly, knowledgeable, and go above and beyond to assure youre comfortable and happy.**I wanted to highlight the customer service I received from JEFF. He truly was great to work with at such a stressful time.Thank you to everyone at Protrans I would highly recommend to all.

Ho
Review №65

I went to Protrans this week to get a second estimate for my car. The dealership told me that my shocks are leaking, and they wanted to charge me an excessive amount to repair them. To my surprise, the technician at Protrans told me that my shocks are not leaking, and he didnt charge me for my requested estimate. I so appreciate Protrans honesty! Protrans will now be my go-to mechanic.

Sa
Review №66

I contacted several Transmission Service companies in the Riverside and near by areas. Protrans Automotive & Transmission Specialist is the only Transmission Specialist company who actually took the time to not only quote a price but to also research other options to meet the needs of their customer. I was treated with respect and professionalism. My Mercedes transmission was removed and another transmission installed, and the entire process took less than 3 working days. The cost for excellent service was very sooooooo reasonable. Thank you ProTrans Automotive & Transmission Specialists. You are appreciated...

Jo
Review №67

Took my vehicle in, and it was diagnosed the same day. The part that needed to replaced was immediately ordered and I was able to pick my vehicle up the next day. I have no complaints from this shop, I have used them on multiple occasions now and they have always been very informative and detailed with explaining to me what needed to be done. It has been a good experience working with Protrans.

Da
Review №68

Jeff was very helpful and knowledgeable, helped me get my 07 c280 back on the road in no time !

Aa
Review №69

Staff was very nice and professional, work was done quick and correctly. Thank you Jeff and team at Protrans great job.

Am
Review №70

They did a great job this morning fixing my tire. I came in and out in less than an hour (even though I did not have an appointment) and they ensured that I was able to leave knowing exactly what had happened. The job was handled with a professional and kind manner. I highly recommend them and thank you for doing such a great job! Also, they have a discount if you’re a college student or AAA member. (Shout out to Hailey, thank you especially!)

Mo
Review №71

Highly recommend. Protrans Automotive fixed our Subaru during a cross-country drive. They helped us determine what needed to be fixed immediately and what could wait. They ordered parts quickly, completed the work within our timeline, and communicated well throughout the time that they had the vehicle.

Be
Review №72

I had a transmission rebuild done and diagnostic for check engine light. Super pleaseed to date with sevices!

By
Review №73

The #1 complaint about mechanic shops is the concern over the possibility of being ripped off. That never entered my mind with Protrans. The entire staff was polite, professional and informative (especially Jeff). Ill definitely use Protrans for all my automotive repairs going forward.

Ja
Review №74

First time customer today, ended up needing brakes on both the front and rear. Service was performed promptly and professionally from start to finish. If you are looking for auto service in Riverside, you can’t go wrong giving them a call. Thanks again, Jeff.

Yo
Review №75

Professional, personal and polite.Clean & comfortable environment. Overall- great experience! I’ll see you guys next time. I’ll continue to do business with you all & refer my loved ones to you all as well. God bless. Thanks!

Ka
Review №76

I’ve been here a few times. They are always on time. Staff is very nice! Thank you!

Gw
Review №77

Pro-trans did an outstanding job fixing my transmission on my BMW! I highly recommend them for all your car needs! Great prices and you wont be disappointed!

Te
Review №78

I had a transmission leak. Jeff and Haley were very friendly, timely and professional in getting an assessment. The mechanic did excellent work. Thank you Protrans. T.Smith

Ma
Review №79

Protrans has extremely professional and warming customer service that me feel very welcome and trust that my car will be safe in their hands. I am glad that I chose this company to fix my car. They are quick with their work and communicate with me well throughout the whole process. I recommend Protrans to the local and UCR students should you guys need the car fix for fair price and fast process.

M
Review №80

Took my car in for a weird clunking noise that had me completely confused. I told them that I was thinking it might be a wheel bearing, brake rotor, end link, everything that came to mind regarding the sound. Of course the only thing I didn’t think to do last time I changed my brakes was properly torque my wheel lug nuts. They were swamped when I dropped my car off but managed to diagnose the problem quickly and effectively with effective communication throughout.This is a team of smart, honest mechanics that have earned my repeat business in the future.

Ni
Review №81

This place is pretty new to me - I have gone there twice and both time Protrans has done an outstanding job. I would highly recommend this place for all of your automotive needs. The best part is that I love their honesty and professionalism. Thank you Protrans.

Re
Review №82

Mike and Jeff run a tight ship. They are professional and friendly. We have used ProTrans for many years and have had several vehicles serviced there. We refer them to all of our friends. Thank you for all the years you have been there for us!

Ty
Review №83

Jeff and Everyone at Protrans were amazing! They were courteous, professional, and honest. They had my vehicle done and ready to go in a day :) So greatful! (Oh, and Jeff likes cookies).Thank you!

Ke
Review №84

Everyone at Protrans is great! Upon getting back into my car after repairs their staff explained to me all of the work that had been done and even showed me in my car. Outstanding service!

Mu
Review №85

Highly recommended. Excellent service. They fixed my car under $600 when all other places were giving me quote of $1900 to $2600. They did really good job. I appreciate their honesty and excellent work.

St
Review №86

Very professional & courteous.

Ra
Review №87

Professional, courteous, customer focused, and excellent solutions to keep my older Jeep on the road.

Ja
Review №88

Went in for check engine light. It was for the fuel pressure sensor which I had replaced myself but the light came back on. The tank was dropped which wasn’t cheap but upon dropping it it was discovered that the fuel pump was the original from 2004 not sure how it lasted 300k but that was replaced as well. Three days after getting my suburban back the check engine light came back. I was bummed but sometimes it take two tries to fix a problem with a vehicle with 300k on it. Second time there were five wires that had been corroded and had bare copper showing causing my issues. The light is off now and the ac is blowing cold again. If you go here and your issue doesn’t get fixed the first time just be patient and understanding they will take care of you.

SE
Review №89

Thank you Protrans for the reliable transmission rebuild on our 1999 Ford F350 diesel truck. We were passing through your area on a pickup when we experienced transmission failure. Your staff helped arrange towing and repair in a timely fashion.The truck is used every work day, and has performed well.CheersLeeLiberty MotorsportsYuma, AZ 85364correctly, and

Co
Review №90

My husband and I have been going to Protrans. For years. Service is amazing! Trustworthy and honest folks.

He
Review №91

Always professional with great prices and fast service. Highly recommended!

Jo
Review №92

Respectful, and no misleading. Had a small issue after vehicle was returned from a full transmission exchange, and they handled it without issue.

Ky
Review №93

Big thanks to William and Jeff at Protrans for there excellent service and quality work. I would recommend Protrans to everyone looking transmission and clutch work done on there vehicle. Thank you both again Kyle 2003 Tacoma.

La
Review №94

First thank you you Jeff and Hailey for such a great experience. I didnt have to call them to find out about my car. They were on top of that. They both were very professional on the phone and in person. I will be bringing my car back.

Da
Review №95

I love Mike and the team at Protrans! We have been taking our fleet trucks there for years. They are especially good with Transmissions. They get them done on time and their prices are very reasonable. We couldn’t be happier with the service that we get from them.

Ke
Review №96

My car was repaired in a very timely manner, reasonable price, i even got 10% off with auto club membership.

Ra
Review №97

We had our AC die on us on they way up from San Diego. I called to find out if they could accommodate us, since it was another scorcher. Everyone was willing to help out an out of towner with a smile. Even though they were no able to fix my particular AC problem. I left satisfied because of their outstanding customer service. Check them out!

Mi
Review №98

Through the an unfortunate failed manual transmission opportunity on my Celica, I came to know Protrans Automotive. They diagnosed that the clutch had worn out, and after the job, they showed and explained to me how the parts had worn out. Throughout the process, I received professional and courteous service at the front desk.On my 2nd visit, I asked Protrans to service my vans transmission to alleviate my concern over possible debris stuck inside, and they opened the cleaned out some debris. They also gave me an honest diagnose and honest quote on my A/C.So I would say you will get what you pay for.

Br
Review №99

Cannot fully express what a huge relief it is for our family to have Protrans to handle our automobile issues as they come up, and as needed. Protrans has proven itself over and over again throughout the years. -fantastic customer service!-honesty and transparency in all quotes, work, and final billing!-we highly recommend Protrans!

ch
Review №100

Excellent service .Overly accommodatingThanks to your TeamThe little jeep is running great.!

Information
12 Photos
100 Comments
4.7 Rating
  • Address:3420 Gato Ct, Riverside, CA 92507, United States
  • Site:http://protransautomotive.com/
  • Phone:+1 951-367-7400
Categories
  • Auto repair shop
  • Auto parts store
  • Brake shop
  • Car repair and maintenance
  • Car service
  • Oil change service
  • Small engine repair service
  • Tire shop
  • Transmission shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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