Buddy was our salesman. He explained everything to us about the furniture, about the terms of the purchase, and how the current delays would affect the delivery. He seemed to be extremely knowledgeable and was very helpful during the selection process. This was a purchase for my adult daughters home.

Order a desk online that was in stock according to the website. A few days later I received a box that had been opened and retaped. Some hardware was missing, they had tape the box so poorly that it pulled the finish off in spots on the desk. I then realized that only part of the desk had shipped. I called the next day, waited for a very long time to get hung up on twice. I was told it might be shipping in a few weeks.I understand product shortages and labor shortages, but not a customer service shortage. Extremely disappointed in this entire experience.

Great customer service! Cayle Weber at the Richmond store helped us purchase the perfect couch for our new home! She answered all our questions and made us feel welcomed! Can’t wait to go back and buy again from Cayle!

Very pleasant experience everyone in the store was very very nice and friendly.Buddy was our salesman and he is extremely helpful and knowledgeableHe worked really hard for us and explained everything in detail that we needed to knowWe picked out a beautiful bedroom set and we recommend Ashley Furniture Store and the nice people that work there will guide you next time you need furniture so don’t hesitate to stop by

Raven Ford my salesperson was very helpful and patient well we made up our minds. Also very helpful with all the promotions and credit. Would ask for her again for future purchases.

Beware!!! The two biggest rip-offs in retail are extended warranties and fabric protection. Most appliances come with an adequate warranty, so why pay for something you do not need. Most all furniture/mattress are treated with fabric protection at the factory. Why buy theirs at a 1000% mark-up? Ever wander why furniture stores have some many sales. Ex.. Black Friday in July, etc. Their merchandise is overpriced and they try to fool the public with so-called sale prices. What a scam!!! Theyre still making full profit at their sale prices. Do not be fooled by their tactics!!!!

I contacted my closest Ashley Store in Richmond KY to possibly purchase outdoor furniture a friend had me ordering. Adding it was very to closing time. I received quick assistance from Raven. Very informative about process and followed up to make sure email had been received. Easiest purchase ever. Now waiting on delivery. When they will put together and take away the trash. Never left comfort of home. That’s the way to treat customers.. ⭐️

Buddy was extremely helpful when helping us pick out a bed. He was transparent about everything and made sure we left happy and with a good deal.

1 star as I’m being generous. This has been the worst experience and my issue is still not resolved. I ordered a sectional in April and was given a 4-6 week waiting window. Here I am writing a review on 7/7 as I have yet to receive my full order. After I FINALLY received a delivery date on 6/25 the guys show up with the WRONG pieces to my sectional. They quickly reassure me that they would get it remedied and have my complete order to me by 6/30 and I’m still waiting. I’ve not received a phone call with an update or anything. COMPLETELY DISAPPOINTING!!! Do better Ashley Furniture!!!!

As we walked in the store a man greeted us told us there was a Store Wide 30% off today, even gave us a flyer that stated the same thing. Only after we picked at a bed and mattress we was told it did not apply to bed and mattresses. I was nice and said will your flyer does not say exclude bed and mattresses and you said store wide when we came in. He said that was just the way the sale was, so they missed out on a 5,000.00 sale for false advertising in their store.We came to sleep outfitters got the same thing without 30% off for 2000.00 cheaper.

Awesome experience! I really enjoyed Christina she was extreamly helpful and full of knowledge. Christina was a pleasure to work with!

Very nice. Super friendly. Very knowledgeable on the furniture and process on ordering it.

Would not recommend. I ordered a sectional and ottoman sometime in January. The lady gave me an estimated wait of about 4 weeks, and sure I figured it may take a little longer, no more than 6 weeks surely. Well I call them about 3 weeks later to get an update, and they say one piece still hasn’t arrived, it’d be about a week. Okay that’s fine. Well now, 2 weeks later, call back to see and am informed that they only have half the sectional, and the other half, plus the ottoman won’t arrive until sometime in may, or maybe later... I’m sorry but that’s a heck of a lot longer than 4 weeks. Try 4 months... extremely disappointed, and I’m considering just canceling the order, But then I would have to repeat the process elsewhere. Great job Ashley Furniture, five stars....

Great service at the store - Mattress arrived quickly - Best mattress me and my dogs have ever slept on.Note: Even though this mattress isnt top of the line, its still of excellent quality. However - for the money these things cost nowadays, it wouldnt hurt them to throw in a mattress protector - but i found a very nice and inexpensive one on Amazon.

Buddy was so nice and helped us greatly. The store was nice and set up well. Everyone was friendly. They treated my 3 year old daughter with love. Such a great experience. They even helped us load up 2 vehicles with the new kitchen table and chairs we bought. Will use them again.

Was greeted by a young lady with a nice smile. She was not pushy but she offered her assistance if we needed her. After looking at all the choices of dinning sets. We of course had plenty of questions. The sales lady answered all of our questions. She also offered her advice on the easiest and cheapest way to make our purchases. Now all I have to do is be patient while I wait for my beautiful table and chairs to arrive at my door.

Great sale. Sales person Raven a great help

1 star isnt low enough, horrible experience from start to finish. Ordered 1/1/21 and told 8-10 weeks. Cancelled order on 3/22/21 after being told it would be another 4-6 weeks. Refund still not received on 4/2/21. Now being told that a ticket will have to be created and sent over to the finance dept. They had no problem taking my money, but definitely are dragging their feet returning it. I would avoid using this store. You are better off finding another alternative. As a side note, ordered from Fitzpatricks on 3/23/21 and was delivered on 3/25/21.Here it is, 4.6.2021 and I am still waiting on my refund.

Ends up we didnt buy but the service was great and earned the 5 stars,

Raven was extremely Knowledgeable about the recliners we purchased. She was very helpful and took care of us in a timely manner. We love the choice we made.

My wife and I went to the Ashley Home Store to look for a couch and love seat. We were greeted promptly by Callie. She helped us find the perfect set for our living room. She was very honest and patient with all of our questions. Often times sales people are either too pushy or they ignore you. It was very refreshing to work with Callie to get a good deal on the perfect couch and love seat.

Our salesperson was great!! Polite, not to pushy and answered all of our questions. Thank you Raven!!

My first, and only, experience with ashley Homestore has been an absolute disaster. Poor customer service on the both the local and corporate level. Delivery service is a fiasco and communication is extremely poor. Hold times for customer service have been incredibly long and despite many hours of hold time and attempted resolution of this matter, the issue has still not been resolved. After many failed attempts to schedule delivery at a time when I can be available I was finally able to confirm a date and time that I could make work. I completely rearranged my schedule to accommodate this date and time as it was the only possible delivery date I could make work within the next 30 days. After confirming this date and time I received an email/text the following day changing my delivery time to a frame in which I cannot be available. This was done without my consent beforehand. Customer service states they cannot do anything to correct the issue or help accommodate delivery. The local store cannot do anything and there is no way to contact the delivery service directly. Multiple tickets have been made to address this issue and all have been left unanswered and unresolved. Ashley makes zero attempts to assist their customers and really go above and beyond at making their customers feel unappreciated and unwanted. Thousands of dollars, weeks waited, and in the end I will likely have to cancel this order for a complete refund. I will never return to Ashley Homestore at any location based upon this experience. Should this issue be resolved I will edit my recommendation, but as of now, 0/10 do not recommend.

I always have the best experience at Ashley HomeStore. For instance, I walked in today with buying a bed in mind. Not sure what color, type, wood, iron, etc. A young man approached, Buddy is his name, nice & very well versed on every item in Ashley HomeStore. I told Buddy what size I wanted, queen size and it didnt matter what type of material it was made of because my budget was extremely tight. I just needed a bed and no accessories and off we went. Back to the sale items to something that caught my eye before we ever got to it. It was this gorgeous white leather queen size bed frame. When we finally arrived at the back Buddy said we have this As Is. Whats a few nicks & missing screws. I feel in love with the white leather bed. To the front we went & it is now mine, all mine. Thank You Ashley HomeStore 😘Carol Reeves

Very great customer service was willing to help us. Enjoyed our shopping experience Buddy and Adam as well as manager very helpful friendly.

Went today and buddy was the one that helped me, they all are always so kind and nice they dont rush you, give you time to decide and help you when you need them, thanks Ashley furniture, would highly recommend

Raven helped us at the Richmond center, she was very informing and helped us to the max! Definitely recommend her ❤️

On September 11, 2020 we bought furniture at the Richmond location . Our seller was Rebecca White. First off, She had told us once we Received ALL our items we wouldn’t receive a payment for three months after. Today it’s January 12,2021 (4 months later), we still haven’t received all of our furniture and have already made 2 payments. As you can tell here she was just lying to get sells. I went in to the Richmond store regarding this matter and nothing was done about it all I was told was “I was given false information”. well this is your employee given false information to your customers. Second off, yesterday I received and email regarding delivery for today January 12, 2021, so I accept the delivery. The delivery truck backs up into my driveway, sits there for a few minutes, and then just leaves WITHOUT AND EXPLANATION. So I had to call, and was told “they forgot to load the table in the truck when they were at the warehouse”. I took off of work today because of this reason, and they couldn’t fix THEIR MISTAKE and have it delivered to me today. I even told them it doesn’t matter what time it gets to me. And all they said was they will have to reschedule. I am beyond furious with this place and will never buy another item from them.

Excellent customer service and a very nice selection of furniture. I am very happy with my purchases and will recommend the store to others.

I just wanted to brag on Ashley Furniture Store in Richmond, KY. Yesterday, I rented a duplex and I am in need of furniture to furnish my place. My daughter and I stopped in at Ashley Furniture in Richmond, KY to look around and get ideas. The manager of the store quickly greeted us and asked if he could help us. After he found out we were just looking he told us if we needed anything to let him know. We browsed around the store for a very long time asking questions as we needed to or wanted to. Finally, I made up my mind about pieces of furniture that I wanted so we got the manager and he patiently and speedily made a list of the furniture I wanted and gave me a total price. I saved a huge amount of money by choosing the cash option to buy! Not only that but I have 6 months to pay in full with no interest! I also financed a new mattress and box springs! I highly recommend Ashley Furniture in Richmond, KY for all of your furniture and mattress needs! All of the staff are friendly, courteous, patient and have great prices!

The whole staff was so friendly and polite. And Audra and Rebecca were so helpful to my boys picking out their new mattresses. Great price compared to the other places visited as well. Absolutely wonderful service!

This was our first purchase at this store, the staff was very friendly, the store was clean and well lit with plenty of room to look at all the merchandise. We purchased a sofa, accent chair and recliner and received the better price between the BOGO special and price matching. Very satisfied with the service and hopefully will receive our order when specified, as of right now I would purchase again here.

I was very pleased with my visit. Nice people! Thanks.

Me and my mother came into the store looking to get her a better mattress, and when we asked to speak with a manager to get more details on the inventory, Bryant Cotten, was the most rude, disrespectful, and unprofessional manager I have ever dealt with. Highly do not recommend this business to anybody!

We went into the Richmond store location this morning in hopes to find a sectional that we loved. Audura was the sales woman who helped us and she was fantastic! Answered all of our questions, didnt sugar coat the approximate wait time due to covid, and has given us many resources to reach out to as we await our new sectional! We couldnt have walked out happier given the covid restrictions. Thank you for all you help! Highly recommend!!

They were very helpful in selecting my kitchen table. I would highly recommend. Especially right now during their sale.

Callie Bussey was Awesome! She was very helpful but also allowed us to look without feeling pressured to buy.

Customer service was spot on. Very helpful staff patiently took us back and forth between the different options and then gave us space to make decisions without pressure. Good job Audra. My wife and I both work retail and you did a great job.

Exceptional help from Buddy, with absolutely no pressure in purchasing anything beyond our budget. Very knowledgeable individual. His interest in the Ohio State Buckeyes made me a bit uncomfortable! Haha. Recommend this place for anyone looking to upgrade their sleep. Go blue!

Yesterday I went in search for a new couch, as I walked in i was greeted asap by Mrs Rebecca and was informed of the sales going on and then was left to look at my own speed( no pressure ) love it! I found a few items I was interested in so Mrs Rebecca took the time to hear my concerns and advise me towards the best couch for me and my giant dog! (Hes spoiled) after about a hr of talking and advising me I selected and purchased my new couch! Thanks For the conversation & the couch! Fantastic group of people!

AUDRA WAS AN AMAZING SALES PERSONSHE TOOK THE TIME TO ANSWER EVERY SINGLE QUESTION I HAD AND HAS A GREAT PERSONALITY!I WILL DEFINITELY BE BACK!! AMAZING SERVICE

Audra Tomme was so helpful! I avoid pushy salespeople like the plague and I never felt pressured at all when I conversed with Audra. We are super happy to finally have matching nightstands! Thank you so much, Audra!!! Youre the bomb.com!

Had an absolutely wonderful experience. We were overwhelmed by the selection of furniture. The staff there was patient, courteous, and personable. We found exactly what we were looking for for a price we could afford. I recommend this store to ALL who are in the market for beautiful furniture.

I have never experienced such horrible customer service and discrimination in our area than during my 1st trip to this store. I cant wear a mask due to current health conditions and I have a service dog with me. Upon entering the store, I was asked if I had one, which is ok, I told them I couldnt wear one because of health conditions. The man asked me what were my health conditions. I just looked at him sternly because they are not allowed by law to ask. He then ignored me and went to the next customer. I walked around the store for 30 minutes watching as not only the same salesman but all of the other employees ignored me and helped everyone else there. Nothing was ever said to me as to why or even that they wouldnt help me without a mask. Literally the ONLY communication we had was what was mentioned in the beginning of the post. We recently bought a new home and had been researching online the items we wanted below going into the store. I walked out without anything and will not be going back.

My husband and I had been looking for a new couch for almost a year due to Covid. We finally decided to head over to Richmond from Lancaster for Ashley Furnitures Black Friday sale, and I’m so happy that we did! We were greeted by Audra, who has taken care of us the entire time until our beautiful couch arrived on Tuesday, December 30th. The original estimated date was December 19th, so it was only 10 days later that it arrived. The guys delivering did a superb job as well.! We purchased the Alesandra couch. I have never owned a more comfortable, beautiful couch for such an affordable price. It is the perfect choice and exactly what I was looking for. Audra has excellent customer service skills and that is one of the best qualities to have as a sales associate. She always got back with me the same day that I reached out to her and gave me specific details on what to do and what to expect about my order. We will definitely shop at Ashley, Richmond, KY again! Thanks Audra!! You were amazing!

I bought a couch and loveseat from them three months ago. I was informed approximately 6-8 for manufacturing and delivery, with the possibility of a few weeks delay due to covid. I have never gotten any text updates on the progress like I was told I would. I have had to call them for updates, waiting on hold for over an hour at times. I was told two weeks ago when I called them my estimated delivery date was December 7, which had been moved up from the December 30th date I had gotten a few weeks before. I still got no text updates. I got no text or calls about delivery times or dates. So today I call again to check the status. They are now telling me March on one of pieces and February on the other. If I could give them zero stars I would. There should be absolutely no reason a completion date should move up and then be pushed back three months. Just buy somewhere else. I should have.

I had an awesome experience at Ashleys. I had called about a couch I had seen advertised and Patrick was super helpful. He set an appointment for me for the following day even though hed be off and referred me to Jonathan who found me the best price for what I was looking for as well as being patient and explaining all of my options. I will definitely be back. Thanks!

Nice selection of furniture and very helpful, but not pushy, sales staff. Prices are reasonable for the quality of furniture. Browsing will give you many ideas and you will likely find a few things you like. Its worth stopping in sometime when your in the market for some furniture.

I ordered back in October and have not only not gotten my furniture yet. I called and got told all they are waiting on is the rails for the bed frame. THE RAILS. Two freaking wooden slats. I am not like these other people waiting months and months and I tried calling again but cannot get ahold of anyone and when I do I get told I’ll get called back by someone higher up. So here’s how this is going to go, you all can give me a call back OR I can come down there and cause a scene 😉 which do you prefer?? And DONT think you can remove this because I WILL go to Facebook and start a whole new list of complaints.

I had an excellent experience with this store. Salesperson, Buddy, was a pleasure to deal with and helped so much. Showroom is beautifully decorated.

They did an excellent job taking care of me. Audra is awesome. They were very quick and efficient. I would definitely recommend them to all my friends and family. Ask for Audra.

I liked that I was greeted and then left to browse as I indicated that I wanted to. Sales personnel were readily available. The transaction was handled efficiently. All my questions were answered satisfactorily. Hopefully the delivery will go as smoothly.

Superb customer service. I told Buddy what I was looking for (color, style, price, etc) and within 20 mins I had purchased exactly what I needed. He took my needs and wants into consideration and presented me with several options. He was very informative about warranties and the overall structure of the pieces I purchased. AND to top it off, they taking all the extra precautions/protocols to insure the health and safety of their customers (due to COVID). I am very happy with the overall experience at this location.

Good selection on display but theres plenty more on the website. If you just want to browse they allow you the space to do it. Thats much appreciated. When we needed the help of the sales staff they were courteous and knowledgeable. Delivery of our new living room furniture was scheduled for the following week. So happy we went with Ashley.

My fiance and I went to Ashley looking for a bedroom suit and a kitchen table and ordered those items as well as a mattress, pillows and a coffee table. Audra was very attentive to us the whole visit and made us feel welcome without being pushy. She helped us weigh our options and choose what was best for our needs and nothing more. Her knowledge of the items in the store was amazing, I felt like I could ask her about anything and she would have the answers. When we got home and noticed the size of our bed set was wrong, they had it fixed within hours and saved us money in the process. However, the experience with delivery and the time delay/quality really brought this score down. We ended up getting a mattress elsewhere because ours was on back order all of a sudden. Almost everything we ordered arrived scratched and I’m just disappointed. It all looks and sounds great in the store but it goes downhill from there.

Excellent staff!!! Audra Tomme was my sales person. She was supper nice and very helpful.

We had a great experience. Buddy, the sales associate, was extremely helpful and professional. He got our order done in a timely manner.

We were greated, and then able to shop without hassle. The sales people respected our space and just checked on us to see if we had any questions when we looked like we might. I hope we love the couch as much as we did In the store once it is delivered. Unfortunately it will be almost a month until they can get it to us due to the big sale going on.

While the store is understaffed, they made every effort to provide good customer service. Manager worked with me on an order to get me what I needed. Would definitely go back.

Great store layout, plenty to choose from, able to walk around and check everything out without a salesman following and pressuring a sale. When I decided on my purchase my salesman Buddy was able to answer all my questions and was very knowledgeable about my purchases. Thank you and Ill definitely be a return customer!!

Great experience and selection. Buddy was very helpful. I know because of COVID-19 there is a delay in delivery but that’s the only downside.

Rebecca white helped sell us a couch and end tables. She was extremely knowledgeable about all furniture in the store. She was extremely helpful. We not only would recommend this store but ask for Rebecca as well she is great!

Always met with friendly staff. Not pushy and allow you time to look, but are ready to answer any questions! Highly recommend!

We had a great experience at the Ashley HomeStore in Richmond, KY. Talk to Buddy Traber to help you find the furniture you are looking for. He was very professional, not pushy and very knowledgeable. We purchased a new sofa and furniture protection package. He got us the best deal, they have price matching so we could buy local and support our town and feel confident on who to call if we needed help, unlike buying online. They have a very nice selection any can order different selections for you. We special ordered and it is set to arrive in 4 weeks. Will let you know more at that time. A very good experience so far.

Buddy at the Richmond store was such great help! I was having trouble online and couldnt find my account, I went into the store and Buddy he helped me right away, ordered what I was looking for and got it all set up very easily and quickly with no problems at all. Thank you for the help, Im happy I went in today.

After having a terrible experience at my hometown Ashley store in Somerset, I called the Richmond store. Buddy took care of reordering my furniture with ease and made this experience much more pleasurable. Also assuring me of a delivery date where the other store there was no delivery date in sight after 8 weeks of waiting already.

I had a great experience while shopping at Ashley Furniture. They were very helpful and worked with us as much as possible. They had a good selection in the store and what they didn’t have there, they helped me find something similar to what I wanted online.I did have issues with the warehouse where the furniture came from because when my stuff arrived, it had multiple places on it where it had been scratched up. I’m not sure if that happened during delivery or if the stuff wasn’t handed carefully.Otherwise, great experience and I would shop there again for sure.

Great service and selection found exactly what we wanted. Had looked at several other stores before but they had what we were looking for. Only took about 20 minutes and we took home same day.

Buddy was absolutely great to work with! Had a great 1st experience in Ashley furniture. I can’t wait for my brand new kitchen table to arrive. I will definitely be returning to furnish the rest of my home. 🙌🏻🙌🏻

Our salesman was very helpful and friendly. The manager even reduced the delivery charge. Great experience and this is our 4 th purchase from Ashley Furniture. Love the look and Quality! Thanks for another great buy!

Super helpful & nice! They answered all our questions & helped us get some great furniture. 10/10 recommend & will definitely be shopping with them in the future.

I have been trying to call the Richmond, K.Y. store for the past 20 minutes to get a hold of a person who can help answer questions and make adjustments to my upcoming delivery time/date, but nobody will pick up the phone. Its 11:44 on a Wednesday and they are definitely open or supposed to be anyway. So, since I could not get a hold of a person by calling the store, I tried to use the online chat tool, the bot said it would connect me to an agent but apparently there wasnt an agent available to connect me to because nobody ever responded. Cant blame Covid-19 for this one because this Ashley Store had no problem connecting me with a sales person and taking my money when I made this purchase a couple weeks ago (during the height of the quarantine, retail has since got the ok to reopen with caution- this Ashley Store remained open by appointment only the whole time anyway). Hire more competent people please. This is extremely poor business practice and terrible customer service!

Staff took great care in providing me and my wife with the help we needed to complete our purchase of a new mattress. Thank you!

Scratched our wooden floors when they delivered out couches, tried calling customer service multiple times and when i finally spoke with someone it was pass the time frame. Pretty couches only to get ruined wooden floors

I have been sitting on this review for a little over two (2) weeks now hoping that the company would make right of the situation that they have caused. The staff at this particular location was very nice and helpful when we ordered a bedroom set, kitchen table and chairs, and coffee table way back in July. Even after the sales associated wrote our order wrong it was fixed and they barely charged extra for the difference.The problems came after that, we were told it would take longer than usual for delivery due to covid, 2 after 6 weeks we had not heard a word about our delivery, I sat on hold for 45 minutes with their customer service team to tell me they were waiting on the kitchen table and chairs.The next day the sales associate called to inform me that they only thing they were waiting on was the mattress and that they could do a partial delivery (Now Im confused) I told her the customer service told me a different status, she was supposed to call me back with the answer (Its been 3 weeks now) I agreed to partial delivery, and it was set up for the following Wednesday, On Monday I received a email and text confirming the delivery of ALL items. On Tuesday I received a phone call explaining that my mattress was on back order and it would be another 4 weeks before it could be in now. So I went to the store and spoke to the sales manager who said it was odd that the mattress was holding up an order, then proceeded to explain that the warehouse would take from someones order that wasnt complete to complete another persons order faster regardless of the order date. (WHY WOULD YOU TELL A CUSTOMER THAT?) He then stated that he would try to steal someone elses mattress for me.... Then comes Delivery Day! The delivery people showed up early! A+ for effort, they then explained that the lamps for my LED headboard were missing and would come at a later date. (Im confused) I noticed after they sat the coffee table down it had a scratch on the edge of it, the took pictures and said someone would call me within the hour from the warehouse (Its been 2 weeks no one called) After they left I moved the bed frame since they didnt center it on the wall and did not push it all the way against the wall either.. SUPRISE! the LED for the headboard is there, they just didnt plug it in...OH they didnt put the hard ware on the end tables! OH THERE ARE SCRATCHES ALL OVER THE HEADBOARD AND FOOTBOARD! So I called the store, the referred me to the customer service line, I had to sit on hold for another 40 minutes... At this point Im steamed I did not just pay $4500 for scratched furniture.. All they can do is schedule a technician to come up on look at it... It took 2 days for the tech service to call and schedule a time (Which is 2 weeks away) to come out and look at this mess.. We cancelled the mattress since it was going to be another month, went to Sleep Outfitters found a comparable mattress and it was there in less than 72 hours. and $100 cheaperAll they did was paint the scratches and you can still see where the damage was done.. He did order 2 new drawers since they couldnt be fixed. (Who knows when they will comes in)Im not happy, I did not spend this much money for damaged furniture. Its a shame that I now have a line of credit that wont ever be used. I wont order from Ashley again.

Buddy and Jonathan was great at helping us. Buddy knew exactly what we was looking for but saved the best for last while we was looking. He gave us good deals and was extremely patient with us as we had children at the store too. I will definitely be going back for more furniture.

As soon as we came through the door we were greeted by one of the best salesman I’ve ever dealt with by the name of Buddy. He instantly alerted us of all of the deals they had going on, and gave us a flyer with all of the rates. We told him we were looking for a specific collection, and within seconds we were looking at what we wanted. He let us take our time, and didn’t hassle us or ask us a million over bearing questions. Once we decided what we wanted, he pieced the deal together, and gave us plenty of options to choose from. We chose what we wanted and it was as simple as that. By far one of if not the easiest transactions that I’ve ever had with a business! If you’re in the market for new furniture, I’d highly recommend you check them out! It was EFFORTLESS!

I had a great experience at the store. Staff was very friendly and helpful, we was welcomed and staff was very kind. After an hour we walked out as happy customers after out purchase of a beautiful dinner table.

Not very interested in the customer. Quick to take your money and then not get in touch with you, except to tell you there is an undetermined delivery date.

Patrick was very friendly and helpful in telling us all our options we could choose from when wanting to purchase our furniture. He laid everything out and answered all our questions! Would definitely recommend to anyone.

Went in, told Jonathan what I wanted and my price range. He showed me what they had, let me explore and test without interruptions. When I found what I wanted he made me the best deal he could, and thats all she wrote. Didnt try to up sale me, or pressure me. It was a good experience.

Ashley Home Store is close to my home which is a plus but it is a wonderful place to shop.We have bought many items from the Richmond KY store. The staff is always pleasant and ready to help.We mostly deal with Jimmy, a very nice person that always wears a smile.At Ashley Home Store the customers always come first and the staff is always ready to help.My kind of store.

Ordered a beautiful couch! Had to wait over a month for it to be delivered.. Come the day it was to be delivered, no go! The driver must not know how to use google maps or answer his phone.. Was told it would be another few weeks to be delivered again. Im now in the process of canceling my order as we speak.

The man who helped me was super nice! He knew exactly what I was talking about when I came in clueless looking for something my grandmother had seen the day before, and he immediately called me when he got it all ready for me!

Great service. Our sales person Jonathon Adams was very patient and helpful. Once we had found the furniture we wanted he discussed everything with us in detail. I will purchase from them again 😁

Friendly staff. Made my experience great!

Great store! Great people! Great service! They went out of their way to help us and we were very happy when we left.

Great friendly service! Helped me with what I wanted. And atmosphere was great.

Had a very positive experience at Ashley HomeStore today. They were very helpful. I found just what I was looking for.

We came in a half hour before close (7:30) to find a mattress for our youngest sons new bed. Hes pretty shy and the salesman saw that pretty quickly and was very good with him as we went through looking at different mattresses. By the end our son had warmed up to him and we were able to find something he liked. Great buying experience!

Went to Ashley Home Store today and was very impressed with tthe experience. The sales clerk was very helpful and found the sofa and love seat for me that I had found online. Got everything set up so that my furniture will be delivered Nov1. Very pleased.

Brian Watkins is the BEST salesman they have! He has ALWAYS been so helpful & polite, willing to get me the best deal possible. I have never walked out of Ashley Home Store unhappy. I would definitely recommend the Richmond Ashleys Home Store to anyone looking for new furniture, at a monthly price thats is reasonable with your budget. Brian Watkins, you are awesome!!!

Buddy was very helpful and I appreciate giving us room to shop without being pushy.

After shopping around and contemplating for a while, my roommate and I went for a new chair for our dorm. We got shown around by an associate named Jonathon Adams. He was extremely helpful, understood our financial standings and worked with our price range. We found the narrow recliner of our dreams that fits our dorm style and size beautifully. Jonathon helped to meet our goals of creating a warming and cozy atmosphere for a place to call dorm sweet dorm. There is no other place that met the standards of customer service and flexibility than Ashley HomeStore!

We had a salesman named Patrick that was phenomenal! He was very patient and found us exactly what we wanted within our budget. Extremely satisfied! :)

My husband and I have been talking about purchasing a new mattress and furniture for several months but didnt take the plunge to shop until recently. I knew someone (Abby Burford) who worked at the Ashley HomeStore in Richmond so we decided to check out their inventory. Abby and the other store associates were extremely friendly, helpful, and most of all PATIENT during the two visits we made that lasted a few hours each. We needed and appreciated that!Although we didnt purchase our mattress at Ashley HomeStore, we purchased the furniture for our bedroom along with a sectional and matching ottoman that we love. Abby really took the time to ask questions and find us pieces for our house that were happy with. No settling for us! Prices on furniture were also reasonable. Were so excited for it to arrive in the next few days!Beyond that, the store is very clean and well put together with great display ideas. Most of the furniture on their floor falls within a theme which makes the whole experience feel less overwhelming. We would definitely go back again for our furniture needs!

I love going to this Ashley with my family. Jonathan is always very helpful and professional! Everyone else is also very friendly. I recommend this store to everyone! Thank you :-)

My girlfriend and I picked up a dining room table and chairs from here. It was a great customer experience all around! The sales team helped us from the start to finish. We had help from Brian and Abby. When we got to the front they were busy but the store manager Amy and front desk worker Holly were great. We even got to relax on furniture while we waited. Wouldnt go anywhere else because the experience we had! Been a little bit now and our table and chairs are the best.

Wonderful location, very clean. Like any sales location, they tried to sell me more than I wanted to buy. But I got my couch I liked!

We dealt with Amy Robinette and were shopping for a new sectional. Ill tell you what... of any furniture shopping experience Ive ever had, this one was 100% without a doubt the most pleasant. Amy greeted us within 30 seconds of walking in and introduced herself. She let us browse and stayed close for any questions we had. She could answer most of our questions on her own, and when she was even the slightest bit unsure she would ask one of her co-workers, who were also very knowledgeable, courteous, and wonderful to deal with. I was super-impressed. There was no pressure here at all. Just knowledgeable, friendly, and helpful people. We had a TON of questions and they were able to answer every one of them. Because of their helpfulness, we did all of our shopping and completed our purchase within an hour. I still cant believe that we got EXACTLY what we wanted and were out the door in under an hour. I would recommend this store to anyone. It was such a breath of fresh air to have a pleasant retail shopping experience!