Have had nothing short of great customer service and an enjoyable experience. As someone who is not around tech, everyone here goes out of their way to communicate and make every transaction as comfortable as possible. Customer for life whether im buying or selling. Hats off.

Went here a couple of weeks ago and I LOVE this place. The employees were super friendly and helpful. Ill definitely be back again soon!!!

Fair prices, wide selection of many video game consoles, games, and things of that nature. staff is friendly. retro selection is expansive. if youre looking for anything gaming related, youll most likely find it here.

Friendly staff, great selection, and good prices.

Had EXACTLY what I went there hoping to get & for a good/competitive price! This is DEF. one place you should try to support over any BIG Chains! Not only aee you supporting local, but youre benefiting/saving $, & keeping old classic games/systems in circulation for the benefit of the future humans to come! ;-)

Best retro selection in a 50+ mile radius — as someone who requires instant gratification, this place delivers. The staff is awesome and checks to see if stuff is in stock before I drive down. Everything that I’ve purchased here has been in excellent condition, including 12 year old guitar controllers. Support your local game store and stop buying replicas online. ❤️

Got psvr setup there cheaper than anywhere (used but undamaged fully funtional) catch as catch can but when available they sell at non scalper prices. Nice informative staff. Large selection of games.

Great selection of electronics, movies, & games; both highly sought after, and low-cost titles. Especially appreciate the bargain boxes of loose games for a wide range of systems.

Pass on this place. The few times Ive wandered in here while waiting for a table at 821, the staff has been surly and dismissive. One memory that sticks out was when a friend and I were oogling at some of the expensive stuff behind a display case, and someone in the back out of sight could clearly be heard mocking what we were saying.Their social media is similarly distasteful. They have a tendency to post tactless and disparaging things, such as hating on the new Paisanos on the block, which is Virginia small business just like them.Will surely take my business to Bits n Pixels, Dawnstar, or elsewhere.

This was my second visit to this store and I stopped by at the bits + pixels before this but was TOLD AS SOON I STEPPED INSIDE to put a mask they provided and sanitized my hand like what. Ive been vaccinated because I HATE MASKS and she could of atleast asked if I had already received my vaccine, instead of just telling me to take one of their masks. After remembering this STORE I Drove here and picked up my CHILDHOOD memory games FIFA 07. I was soooo happy. Im not complaining but find it great of the owner that they let their employees choose to wear a mask or not. It made me appreciate it more knowing that some of the employees were not wearing one. I will definitely be back in the future to support this local business!!!

This place is a video game collectors happy place. They sell high quality products for very reasonable prices! Their return policy is fantastic as well. I have got many great games CIB, such as Ginal Fantasy (NES) in original wrapping, Commodore VIC-20, and Dragon Warrior IV in original wrapping. The staff make you feel like family here!

I had a great experience working with Derek at Tech Exchange. Today I exchanged my old PS4 with a broken disc drive ($75) and 2 broken controllers ($5 each) for a used PS4 Slim ($249). Derek messaged with me on Facebook on a Tuesday when they were closed and let me know about pricing and when they were going to have a PS4 available, and I really appreciated his opinion on whether I should get a PS4 vs PS4 Pro. Because I was honest about the condition of my system, I was able to get a good deal. I will definitely be coming back to get some games and maybe other systems in the future! I watch their instagram stories and feed for good deals and new stock. Finding free parking was a little difficult on a weekday morning but I found a spot over the bridge and walked outside on a nice day so I consider that a bonus. Thanks for being an awesome local business that supports all types of gamers! I felt very welcome here 💜 🏳️‍🌈

They have a great selection of games old and new although I usually stop by to see what older games they have in stock, they also have older systems for when nostalgia hits. They wear their masks and ask customers to do the same and they are adhering to social distancing protocols by making sure they dont have too many people inside at one time. Last but not least, they are friendly, helpful, and knowledgeable.

Coolest and most sociable employees Ive ever met! Doesnt matter whos working because EVERYONE is super knowledgeable, extremely kind, and really go above and beyond to make their customers happy, not to mention this store has some of the coolest and most unique pieces of tech and games Ive ever seen, and for very affordable prices. Always worth the commute into the city to shop and talk with these guys.

This place saved me today. Went everywhere looking for a power brick for a day one xbox one, gamestop was going to sell me a gamestop brand one with ZERO reviews online for 50$?! I leave the gamestop and remember that hole in the wall game store i used to frequent back in early 2014-15, called them and they told me they had exactly what I was looking for for 35$! Brought it home and its basically brand new and works beautifully. You guys are my champions today because my day one xbox continues to be my only source of media, without it Id literally have nothing to do but stare at my wall while Im home. Thank you guys so much for the awesome product and above all else, the amazing price!

Sold my old airpods, it was a smooth transaction. Plus all the old gaming systems brought back a lot of fun childhood memories. Would recommend any collector to go there, they have some rare selections of games, accessories, and systems.

Great selection of products and very nice staff, however...Be wary of trade in value. They gave me $40 dollars in store credit for an item they ended up charging $200 dollars for. I felt very bamboozled and I wont be coming back

I have sold electronics here in the past that have been bought at reasonable prices, so I’ll give credit there. With that said, the staff is incredibly rude and unprofessional. The worst of it, products that are used are sold at retail value. You’ll see games that are pre owned with a GameStop sticker still on it that says “14.99” and their price is 37.99. Kinda gross. I would rather support local but these guys are slimy. Especially the homophobic staff

Decent place to pick up used games and systems. The good thing with this place is you can find older systems. Staff is friendly and knowledgeable. All in all a great place to find older games in the Richmond area.

Great prices1$ dvdsAnd all things retro you could possibly want.A true sight to behold!Great job to all the staff!!

My favorite place to buy uses electronics. They have it all.staff is also great here stop going to game stop because i was tired of being robbed on trade ins.they do everything great.

Terrific buy and sell game (and tech) store that reminds one of ones preferred game trader back before the dark shadow of gamestop nothingd them all up, yet brought up to speed with today.

Well stocked/good assortment, competitive prices- a generally fun place

As soon as you enter the store, The man is super friendly and provides a positive atmosphere for your shopping experience. Also so much to choose from!!! I was definitely overwhelmed (In a good way Lol), but will be returning!!! 😁

The staff was cool to talk too, I felt comfortable selling my game here . I only gave it 4 stars because I used the money for weed

The Tech exchange has a great selection of old and new video games and technology. The staff is super knowledgeable about everything and extremely friendly

Huge selection to browse through, and great prices! Very friendly and helpful staff as well.

Fun and friendly staff. Their stock is always changing and yet somehow the staff know whats new.

Great wrokers and fair . they are a awesome place for old game love starwars crazy

Great selection of retro and current gen consoles/video games as well as movies with very nice people working there!

Tech Exchange is THE place to sell your unwanted tech. I will say, I wish they had a waiting list policy on popular items as I cannot for the life of me get my hands on an Xbox One. Still, a really great staple of Richmond and the staff are always friendly and willing to help.8/18: About two days after posting this, I got my hands on an Xbox One! The folks here really helped me out, so I have changed my review to a 5 star review. Definitely check these folks out!

Excellent customer service and the employees are very helpful!

This place is awesome. Very friendly and knowledgeable staff. Very large selection of all types of gaming systems. Great deals and specials running right now. Ill definitely be returning!!

Great place with an amazing vibe. The staff their is very helpful and knowledgeable. The games and devices are reasonably priced, with a lot of cool options. Definitely a place to visit

Cool place, cool stuff, never sold to them, but they under price some of their stuff.

I found out about The Tech Exchange from this awesome Craigslist ad that had a great deal for a refurbished PS3 with five games for $60 after a disappointing exchange with someone from Facebook Marketplace for a PS3. When I first visited there store on 10/21/2020, I was just amazed at how much nostalgic, retro tech they had. The staff there were very knowledgable about their inventory and were very helpful with anything I needed. I was able to trade in the PS3 I got from Facebook towards the one from the Craigslist ad and so far it has been working wonderfully with the original game Demon Souls in celebration for the remake coming out. I definitely recommend anyone to check them out and Ill see if I can make another visit at some point. I wanted to do this review sooner but just kept putting it off. Thanks again The Tech Exchange for all the help.

Great local business. Support!

Been getting my games here for about 3 years now. Had some issues a couple times but mostly everyone that works there is cool.

Have all great games and system. Good customer service.

Best kept secret for video games, DVDs and I have to say its good to support local business.

Love this place. Bought a few dollar games for my kids GBA. Will definitely be coming back. There is so much in there I want to buy and it is reasonably priced. Nice and friendly staff. Very helpful.

Great folks to work with hands down. Been purchasing items from them for a couple of years now and have not let me down with the extensive testing they do to the products they sell.

My go to spot for all things games and tech, new and Retro. Staff is awesome and prices are great. Have purchased everything from laptops to phones wii games and ps4. Never disappointed

Love this store

Chances are they have what youre looking for. Theyve got some obscure stuff and a lot of good deals on the most popular things. in addition I was delighted to see that they also have a selection of phones tablets and other devices. The staff are super knowledgeable and extremely friendly if you have any kind of technology game needs Id highly recommend you check out.

Great inventory. Phenomenal prices. Wonderful atmosphere.

Helpful and friendly staff

For games and everything its amazing the strippers are not the best though....

The Tech Exchange is the place in Richmond to go for retro and current tech. Their prices are fair, the staff is great, and they have awesome selection. Will be returning!

This place is a gem! I found my favorite game from my childhood complete!

Staff is very friendly. Games and equipment are not overly priced like other stops that sell games. They offer so much more than just games too. They have cameras, computers, phones, tablets, etc. I shop here often.

Got an awesome gaming laptop for a great deal, thanks tech exchange!

Great place wonderful staff

This place is great. They have the best selection of vintage video games. Their customer service is phenomenal and everything is fairly priced. The only downside, and I dont know if this is a bad thing, but it feels crowded in their store because of the high traffic. I definitely recommend them for any of your gaming needs both retro and modern.

Staff was extremely knowledgeable about all their products and friendly to boot! I enjoy coming here to browse older and newer games, can easily lose 30 mins here

I purchased items from this store multiple times and been happy with my service from day one. Great variety of games for either console. I brought games in that I didnt play anymore and receive a store credit to buy more. Great warranty, Great Prices And Great Staff. 5 star for me 👍

A knowledgeable staff and very friendly experience. Would definitely recommend it to others.

Great and friendly staff

*Edited after owners response*I enjoy going to the tech exchange because its got a cool atmosphere, 25 cent arcade cabinets, and their prices are always better than gamestop. The employees are also really nice, and they clearly love video games/movies because they are always happy to chat.Much love for this shop and its staff.

Every time I’ve been here has been a delight. I was about to buy a GameCube and was advised that not only was the Wii backwards compatible with GC games, but that they had one for sale at the same price, with controllers and a few games. Got it, and it’s been perfect. I brought a PS2 and a bunch of games there and got a reasonable store credit. The employees are knowledgeable, friendly, and genuinely not interested in ripping anyone off. This is a great business.

Its local and they have a great selection of new and used games and their better than Gamestop.

Exceptional service from the manager. Shes terrific! Good selection. I like they way they lost new arrivals on FB.

I love this store been coming here for years and always have a wonderful time, the workers are super chill and theres always a gem that you can find. Love this store!

I use to be a regular here before I moved! Id come in about 4 times a week, Sundays and the occasional weekday and every time there was something new! It is INCREDIBLE! They care about what they sell and they care about every customer that walks in, as long as you arent a huge complete dick bag and treat the employees like people then they will always make sure you are a happy camper.I particularly like their laptop selection for the struggling college student.

Large stock of current and vintage games. You can also find some good DVDs every once in a while. They also take and sell tech like laptops and phone. You can a lot of time here just looking around. If you have not played video games in a while or just dont play often, the employees have individual racks of suggested games for different stye gamers. Very friendly.

Very friendly and helpful. I was given an honest assessment of the items I came to sell. Also, the young lady that served me was quite attractive, in a non-binary way.

Bought two ethernet cords earlier today. I got home and found out that one of them is some sort of special cable that doesnt even fit in a computer. I returned to the store and switched it out for another one about an hour later which went smoothly and was fine. When I got back home I discovered that this one doesnt even work either! Obviously they dont test their used merchandise. I realized that it was broken at 7:10 (they close at 7) and called a few times until somebody picked up. The guy kept telling me were closed and obviously did not care. I could hear loud chatter in the background so obviously they were still doing something in the store. Terrible service and extremely disappointed because the store has a ton of cool stuff inside. Will not be taking my business here for anything else.

Overall I have had good experiences here, but one time in particular a male employee yelled at my wife and friend to shut the door. That is no way to treat a human being much less a customer. It was one guy, one time, and thats why I am giving them 4 stars still, but every time we go in/walk by my wife/friend will say hopefully we dont get yelled at this time.

As a customer I must admit this is a well organized mom and pop style “tech center.” They carry everything from A - X. Apple laptops, iPods, tablets, video games and more video games. I love the mostly women staff.They are very friendly and a pleasure to work with. You immediately get the feel of honesty, trust and genuine sincerity in wanting to help.The place is filled with lists of store love with a very laidback vibe. If you have read any of my previous reviews, you already know how I feel about customer service. My expectations on both visits were surpassed. I will be recommending this location.

Extremely political and far left establishment. Keep politics out of normal day lives. Video games have nothing to do with politics and should be kept away. Good riddance.

This is the best place ever. Hands down they offer the best prices for trade ins for not only video games, but other gadgets/electronics. Their prices are average or lower to what you find ANYWHERE online. I went in and bought nearly $800 of flawless video games for my collection and I still saved a couple hundred from what other places would charge you.

Excellent service love the anime movies very respectable staff all around good store

Friendly service and great selection. A really nice hidden gem of a local tech/game store right next to 821 Cafe.

Took 15 games there to sell. Paid 2$ for parking and they only offered me 3$ for the games. Dont waste your time going here to sell anything unless you only need enough money to buy a pack of gum. Wouldnt even give one star but have to just so they will post this

Dont really understand why people would leave a one star review and claim that video games have nothing to do with politics when seriously almost all games are political. (Wolfenstein, Metal Gear Solid, Call of Duty, Medal of Honor, even South Park games for christs sake.) Im glad to see businesses stand by their politics and happy to know that they treat their employees super well and genuinely care about them. So what if the owners and employees are leftists? Who cares?? Its a great store with great employees. I encourage everyone to actually visit this store, because its seriously great.

Love this place. Customer service is great and they do cash for games. Not much $$$ for them but much better than most places Ive been to in Richmond. Wide variety of games, consoles, and merch. Lots or rare items that are a little pricey but super cool none the less.

Good employees. Very respectful an answers all your questions.

Helpful service good variety!

They stayed open late for me

They dont keep their phone up to date. No answering machine. They lost the only phone for the business, a cell phone, and I found it and cannot return it. What duds.

This place is awesome you can get all your gaming needs here old school games up to newer game systems... Ive been here once or twice but its still awesome

Amazing place, I would recommend their laptop selection. They normally have around 10-20 laptops in stock on any given day. Also, they occasionally have a camera or a Bluetooth headset.Great store, Ive had nothing but good experiences with them.

Just wanted to say you guys are awesome, but please try and answer your phone, Ive been trying to call you guys since eleven thirty, it is now twelve twelve. Other than that you guys are great, Ive never had a problem with you except for a reshelfing fee I was charged because the game I got sucked and I didnt want it anymore, I had only had it for ten hours before I took it back and couldnt get all my money back.

An unbelievable place to old school players, and people who is looking for nostalgic games.

Eh, its pretty good. They have an alright selection and Ive gotten some good SNES games there. Too bad Im missing the wires for my console... I never got to play SMW sadly. They also have some good GB, GBC and GBA games, but I dont have any of those.

Real cool place! Good customer service

This place is a gaming heaven. The store itself is amazing. The people working well 2 suck and the others are awesome.

Friendly and accommodating staff. Prices can appear high but can be adjusted according to Ebay or PriceCharting; all you have to do is ask. They have one of the larger selections of games in the area. Definitely worth a visit.

They have alot of cool stuff here, but 99% of items are obnoxiously overpriced. I dont know how other reviewers could consciously say they have good deals. Its easy nowadays to pull up an average price online for these types of games, whether it be Price Chart, or Ebay sold listings. After looking over The Tech Exchanges inventory its pretty clear that they upcharge every item by at least $5 and in some cases as high as DOUBLE what they go for online retail value...its a shame because I would give them alot of my business. Im always an advocate of supporting local businesses but I cannot honestly admit their blatant and unfortunately absurd upcharging is acceptable in my eyes. Ive seen it in many brick and mortars, but for some reason seeing just how absurd the prices are here rubbed me far worse than any other. Idk, hopefully theyll take it into consideration and start offering their items at a more reasonable price, closer to the actual value instead of trying to make as much as possible just because the title may be popular. Just because Pokemon is a well known name doesnt mean its ok to charge $40 for $20 gameboy game...sorry. Come here to see some cool stuff, but dont expect to walk out with much unless you want to pay more than what its worth and break the bank in the process.

The best

Great customer service. I purchased a retro system from there and it was a little glitchy.....they swapped it out for me with no hassle. Very friendly people that work there. Support small business. Buy local.

An excellent place to find retro tech! A great selection of... everything your inner child desires!

Ive always had a wonderful experience here. Employees have always been helpful, and the selection has always been larger than any big box store (im always on the hunt for used games).

DO NOT TRUST ! ABSOLUTE SCAM ARTISTS !IVE RECIEVED 4 BROKEN CONTROLLERS FROM THIS STORE, GONE HOME WITH EMPTY GAME CASES, HORRIBLY SCRATCHED DISCS. THEIR EMPLOYEES BREAK THE WARRANTY STICKERS ON CONTROLLERS SO AS NOT TO GRANT ANYONE A REFUND OR REPLACEMENT. AND THE MANAGER PRETENDS TO BE CURTEOUS AND HELP PEOPLE IN THE COMMENTS BUT IN PRIVATE CONVERSATION IS EXTREMELY RUDE AND REFUSES TO HELP AT ALL..THE ONLY REDEEMABLE THING ABOUT THIS STORE IS THAT A FEW OF THE EMPLOYEES ARE FRIENDLY AND THEY HAVE A BIG SELECTION, UNFORTUNATELY THE SELECTION MEANS NOTHING IF YOU CANT TRUST ANY ITEM TO WORK.0/10After 2 xboxes, 4 controllers, and years of pouring my finances into this place i finally asked for a replacement controller.. They clearly put all their broken/problematic controllers in xbox bundles. Ive just eaten the loss so many times because i care about supporting this place. The one time i ask for a replacement and after over 2 weeks i finally get a nasty email from Holly about how its clearly my fault the controller doesnt work and that they would never replace it. I didnt even get to use the thing once..She sent me pictures that proved i broke the warranty.None of the pictures would even open, i assume because they didnt exist..After over a thousand dollars spent in your store, dont you think the right thing to do is to just replace the controller? Instead of losing a lifelong customer with shady business practices and gaslighting...I Will never support this store again. Neither will any of my family or friends that ive warned about youI had to demand they send me back the broken controller because im certain theyd just pop it in another Xbox bundle and sell it again... gross

Great place! I love the dollar bins.

I purchased a lot of retro games on the rare side for a great price. Staff is highly motivated and informed about their products, being nerds themselves, which takes off the pressure of browsing their large selection.

You will feel like you are going back in time walking in here. The staff is incredibly helpful and they have a huge selection of old games.

Good place to buy used game systems and games. Have to pay for street parking. Friendly staff

Poor service!!!I sold a PS4 game there one guy behind the counter tried to pry the game out of the case instead of pushing the middle and then taking the game out properly. He struggled to take the game out and BENT the CD then said unfortunately we cannot buy this because its BENT

Walked in for the 1st time last Thursday. Felt like a little kid again with how much retro stuff they had. Thanks for the 2DS and games.☺️ Will be back.