Ill recommend this dealership to everybody I can.Purchased a new truck and the entire process was seamless like always! Theyre such an awesome dealership that my wife and I, collectively, have purchased 4 vehicles from here in the past few years! They work hard to sell you the experience and lasting relationship. They arent like other dealerships where they do a deal and kick you to the curb to the next contestant.If that isnt a customer testimony, then I dont know what else youre waiting for. Dont bother with the other dealers in the area, go here first and save yourself the time and hassle. Thanks for working with me!

Brandon Ferrera and the staff at Richmond Ford were awesome! They gave me a great deal on my new F 150 and were willing to work with me on what I wanted! Everyone was polite and friendly, not pushy, but willing to go the extra mile! I highly recommend them and hope to buy from them in the future. Thanks to all the staff there

Dropped my truck off the night before for inspection, oil change and 10,000 mile service. Got call at 8:30 am all done and ready. Thanks Katie Knabe and the service crew for the fast and great service. Dan Morris

Was look for a nice a Mustang went by Ford Richmond and Brandon hooked up me with a nice 2019 Gt performance pack 1. Worked a good deal with me and the whole went smooth. If you looking a new car stop by and ask for Brandon.

This is the second time I’ve bought a truck from Richmond Ford and I have to say I’ve been beyond impressed both times. Pj helped me this time after being recommended by Brett. They were both incredibly helpful and helped streamline the process.I fully recommend them both and appreciate their work.

I would like to say these five star goes to Dino who is a awesome manager a person in generally a great salesperson I couldnt ask for a better person to work with as far as buying my vehicles from this is my second vehicle I bought from Richmond Ford and I love the people there are great customer service great skills good attitude helpful always there when you need him. Great spirit.Dino is a wonderful person a awesome manager and always there to help me when I need help. If I can give him 10 Stars I will get him 10 Stars. I will not go anywhere to buy vehicles other than Richmond Ford.

I want to say thank you to Richmond Ford for putting up with me over the last year. I ordered my 2021 Bronco and ever since Im sure that I drove the team crazy as I waited like a kid waiting for Christmas. Marco, Jojo, Chris & Jaz were all amazing. I would definitely buy another car from them in the future. They were honest, patient, helpful and did everything they could to help me through the order, build, sales and delivery process. Thank you again. -Ernie Combs

If you looking for a vehicle: Check out what Richmond Ford has to offer!!! I been looking for a pick up truck for 2 and half or 3 months. We looked at a ton of trucks! Richmond for had the cleanest / nicest trucks by far of any dealership we visited! We got a great deal too! I could not be happier! I love my truck!!!!........Go see Brad Baker (he will hook you up) and if you need financing talk to Christie Nichols! Brad took a consultative sales approach. Brads goal was to make us happy, not sell us a vehicle. He did an amazing job! He knew more about the trucks they had to offer than any of the other dozen or more dealerships we went to. It was awesome! He made the process very easy.......Christie Nichols got us a great rate and she was awesome to work with as well!..........Our experience couldnt have been any better.......The banner and all the have awards they have displayed in the dealership for customer satiation and excellence is impressive. I can see why the have achieved all their accomplishments.

I cannot say good enough things about Richmond Ford Lincoln. I can go in on specifics, but this review would be way too long, heres what you need to know.The customer service across the board was second to none through the entire process. From the moment I inquired about the vehicle online until I left with the keys, I felt valued, appreciated. They werent just trying to hurry and close the deal and send me off, but they really took the time to make sure I was happy with every square inch of this truck. Im a pretty frugal person, and you can imagine a person like me dealing with a car salesman. I feel like the service, and the truck itself, was worth every penny I spent. As a small business owner, I couldnt have been happier with my transaction.I believe credit is due to those who deserve it, so a special thanks to Dino, Shaakir, Evelyn and Kayla!I would definitely refer anyone looking for a new vehicle, check these guys out!

Not incredibly impressed with the service here, had some paint work done. Left paying more out of pocket due to negligence. I wouldnt recommend getting any paint work done here. I couldve had my whole car painted for the price I paid here. Quality is not always the highest price. No pride in work here and leave no trace doesnt apply.

Great place to buy your car and best price you will get anywhere. Owners are really nice people and will help you anyway they can to put in the car of your dreams. I bought 2 cars and they were great. See Chris Burnette in sales.

Originally gave a 1 star review, had a pretty bad experience coming here. But Jazz one of the managers reached out and made everything right. I doubt they made any money on the truck they sold me after all they did to straighten it out. Seems like theyre having a hard time with staffing or something but they definitely live up to the Ford name.

Richmond Ford is absolutely an amazing place to buy a vehicle from. The team there helped me with finding the perfect truck! If I had to describe my experience in one word it would be “phenomenal”.

Just wanted to take the time to share how awesome my experience was with this dealership. Shaakir in sales and Steven in finance went above and beyond to make this truck buying experience as smooth as possible and effortless on my part . This was definitely the best car buying experience I have had and I will recommend them to anyone looking for a new vehicle. Thanks Richmond Ford Lincoln

Chance an Kevin made my experience so easy an everyone there was amazing

If you are looking for a new or used car, you owe it to yourself to talk with Richmond Ford. We just purchased a new Ford Explorer from them and Brad Baker listened to our needs and found the perfect SUV for us. He made the sales process super easy and got us a great price. If you are looking for a new or used vehicle, go talk to Brad at Richmond Ford Lincoln.

I had a great experience working with the team from Richmond Ford Lincoln. Since I showed to get a car here they were following up with me very soon. I bought an expensive car there and I wish they would have some kind appreciation gift to customers. I dont expect anything big but something that shows they appreciate your business. I worked with Brandon and he was very nice, he is new in the business but did his best.

I purchased a 2021 Ford Escape at Richmond Ford Lincoln a few weeks ago. Brandon Ferrera assisted my wife and I with our purchase. I traded in my 2019 F-150. I felt the trade-in offer was fair. The Escape test drove like a dream with all the bells and whistles. Brandon went so far as to load all the junk i had in my truck into my new car even though it was very hot outside. Evelyn, the finance lady could not have been more helpful explaining all of our options and completing the paperwork. A GREAT experience!

Had such a good experience purchasing my car here. Brandon was super helpful! Not pushy at all and he was fundamental in helping me find a car that I liked for a price I could afford. Stephen with financing was also very helpful, as well as Carmen with Quick Lanes! Such a positive experience!

Best place for trucks an great 👍 service from buying, selling or just need a tune-up.

Exceptional service! Brandon F truly listened to my wants and needs and ensured I walked out with the car of my dreams! Definitely would recommend seeing Brandon, if local to VA.

I cannot say enough about my experience buying a vehicle from Brad Baker at RFL!!!!! I have been looking for over a year to find exactly what I wanted and I found it here! Not only was the vehicle in brand new condition (and its a 2014!!), but it had extremely low mileage too. Brad was AMAZING!!! He was very helpful and extremely friendly. He made this whole buying experience perfect for me and I truly appreciated it. If you want to buy a new or used car, GO SEE BRAD!!!!!!!!!!!!!!!!!!!!!

We just bought a truck from Brad Baker at the Broad Street, Richmond location. After looking at many other dealerships with no luck, Brad took down all of our information and found the perfect truck for us and within our budget. I highly recommend calling and asking for Brad’s help if you are on the market for a new car or truck. He will go above and beyond to help you get exactly what you’re looking for!

Chaz, from the guest experience team took the time to follow up with me about my unpleasant experience. He showed great concern and empathy. Thank you to Chaz!

I brought my wifes Ford Focus in because the dashboard was rattling something awful. You said she needed a new dashboard.WRONG!She needed a new engine mount and a new transmission mount. HOW DO YOU MISS SOMETHING LIKE THAT?! NOT COOL!I replaced both mounts and now the car is as smooth as silk.Two stars for you because at least the guy at the counter was nice. Minus three stars because your mechanics cant figure out basic problems. Shameful.

Great experience! Jazz went above and beyond for me (as usual). JR was super helpful and informative. Mike the GM and Steven were very friendly and went above and beyond what I was expecting. Thanks everyone!!!!!!

I wasn’t even expecting to buy a car the other day but sure enough I left the lot with one. Huge shoutout to Brandon for seriously making this the easiest process possible (especially with a little one running crazy) I’m in love with my new car!

Before purchasing my F-150 I shopped around extensively. I wont name the other Ford dealerships, but I will say that Richmond Ford was by far the most honest and upfront of the major Ford dealerships in the area. My salesman Johnny, was straight forward and didnt try to use sales tactics or tell me things that obviously werent true in order to try to sell me the vehicle. He was honest and sincere, and that is why I purchased from him oh, and that is what I love about Richmond Ford. I have only had one opportunity to deal with their service department and they seem to be exceptionally customer-oriented, unlike the service department at another major Ford dealership in the Richmond area. So far, even though I have to drive an extra 20 minutes to get to Richmond Ford, I think it is well worth it!

Johnny Reed is the best car salesman Ive ever encountered. He was helpful and positive and really listened. He was NEVER condescending. He was the exact kind of person you hope to have helping you when you make such a big purchase, especially if youre a woman. We were absolutely happy and confident with our purchase. Ask for him!

Hands down Brest price/ service I’ve ever had at a dealership. Drove two hours to purchase my new expedition. Kevin the sales manager and his team ( Rachel/ Brendan) took great care of me. I will def be going back when I am in the market to purchase again. If you want great service go see Richmond Ford Lincoln or there sister store Richmond Ford west. I hope whoever reads this gives a big raise to these guys.

I was in the market for another SUV but couldnt really decide on what to choose as there are so many different types and styles available. My current tried and trusted 1998 Expedition has been my ride or die for the past 19 years, so that being said I went back to what has always delivered for me. I worked with sale Rep Shelly Fields who had just the right vehicle for me with all the space and amenities I was looking for in the vehicle. The price was not quite where I wanted it to be but Shelly was able to meet me where I was satisfied and happy to seal the deal. No pressure. Thanks to Mr. Foust and the finance team for assisting with the financing and added products which still kept my price where I needed it. Kudos to Shelly and the team on great customer service, give them a try you wont be disappointed.

Went to Richmond Ford not really looking to purchase a new car, ours was in for service. Met Mike Muniz and worked a great deal on a 2020 Mustang! Couldn’t be happier with his professionalism and follow up after the sale. He and Jazz worked the deal I trade and finance that fit our budget. My wife and I are loyal Ford owners and now part of the Richmond Ford family.

Justin and Jason from service dept were excellent!!! Felt with Justin first who was extremely professional abd customer focused with helping me with my 2013 Ford Edge Sport Pearl White. Just called me in the evening and I was unavailable for him to let me know the status of my car. I called back on Saturday Morning and spoke to Jason who was also extremely professional and helpful. Seeingb that Justin was off he need to track down the information on my vehicle and said he would call me back when he did. At that time luckily the tech that worked on my my vehicle Friday so happen to be there Saturday and gave Jason the information and Jason called me back right away to give me the status. So happens my vehicle was ready and they just wanted me to be aware about a situation with my brakes that I was already aware of. It was a great experience!! GREAT JOB!!!!

Brandon was very excellent and helping us find a vehicle. I will love for him to help us all the time.

I had a wonderful experience at Richmond Ford/Lincoln. Their staff were very knowledgeable and most importantly professional. I would like to give a special thanks to Shaakir Seedat for seeing me through the process start to finish. He conducted business in the manner it should be and always maintains a positive attitude. I would also like to thank Stephen Sturtz for completing the financial portion of the transaction and finishing the deal leaving both myself and the dealership content and pleased. I drove over an hour to Richmond Ford and they did not disappoint. They delivered on my trade-in as well as my new 2021 F-150 Lariat. I would return in the future and highly recommend them to anyone in the market looking for a new/used Ford!

Ask for brandon. Made the experience smooth and enjoyable!

We had a great experience at Ford Lincoln ! Brandon Ferrera was very professional, fast to respond and helped us out in after business hours and on his day off to accommodate our busy schedule. Thumbs up for the whole experience and we love our car! We will be back for service check ups ! Ask for Brendon!

Bought a preowned Suburu from them. Very pleased with the service and staff. Most hassle free car buying experience ever. I would definitely recommend. Shaakir was great as my sales contact!

Great experience at Richmond Ford buying my new to me 2014 Subaru Impreza! Chris P. was SO kind and helpful, Jazz did a great job with my trade in, and the finance team was fantastic!! We bought a brand new Ranger from this dealership back in 1987, and Im so glad I came back for my most recent purchase!! Keep up the good work!

Salesman Marco Verdone was extremely knowledgeable. So much so I ordered a new car on the spot!

Stress free experience returning my leased Ford Focus and buying a new Ford Ecosport a few weeks ago. Shaakir Seedat was very helpful and we found exactly what I was looking for. Thank you!

I was able to pick up the parts I needed fast and at a good price.

My son purchased his 1st car from a horrible ma & pa type Express Auto in Sandston near RIA. The car was not safe & we initially took it to Bill Talley for a possible trade in. They offered $500 but then refused to sell to my son because of no credit. Hes a pro gamer with PUBG Esports so his income is great. They were idiots not to negotiate. Firestone had looked it over & recommended a Ford dealership was better equipped to work on it & they said they were uncomfortable doing it, not knocking Firestone, they were great too. I called Andy at West End Ford & finally got treated with respect. The car, a 2008 Escape hybrid had no brakes. We paid $700 to fix them, we thought twice that or more would be the end result. West End Ford treated us like royalty. I firmly believe that Bill Talley was trying to screw us over on the trade in. My son will be buying a new car, possibly by the middle of next year. He will NOT return to Bill Talley but you will absolutely see us back at West End Ford. When I tell yall I cried tears of joy, I mean it. Best customer service ever! You guys made a car sale on August 17th and didnt know it, no doubt. Thank you to WEST END FORD y all Rock !!!!Do not go to EXPRESS AUTO !!! JUST DONT!Avoid Bill Talley!!

Great experience from my recent new vehicle purchase. Brandon Ferrera was very helpful and responsive to all my questions during and after my purchase!

My husband and I were on a search for the perfect addition to our motor vehicle family, and after an exhausting trek through Raleigh dealerships, we decided to see what we could find a little ways North, in Richmond. We decided on Richmond Ford Lincoln because of their wide selection and pristine reputation, and they did not disappoint. Brad was a very informative, helpful, accommodating, and just provided a great experience, and also ensured that we got exactly what we were looking for. To top it off, we got a rebate and some excellent warranty coverage! Evelyn really sealed the deal when she explained all of the amazing things Ford does to take care of their customers. We left as very satisfied customers, in our brand new Explorer XLT!

I went here two days ago to buy a car. I received the best customer service I’ve ever experienced in a car dealership. Being a woman I typically don’t get as much attention as I would like when I walk into car dealerships, however my experience at Richmond Ford was five stars. I would strongly recommend this dealership to anyone.

Very much enjoying my brand new 2019 Ford Fiesta SE Hatchback!! We had a wonderful experience while working with Kevin Chilin. He was very understanding of my wants and needs. Never did I feel pressured under his expertise. Thanks again, Kevin!

Chris was an awesome salesman and was willing to work with me to get the car I wanted for closer to the price that I was looking for! I also love the fact that I have lifetime (of the car) state inspections. Thank you Chris for maintaining the great image of Richmond Ford that we already had previously!

We worked with Brandon to trade our F150 for an F250 and had a great experience! Brandon was very patient with us as we came after work and kept him past closing time.

I had a great experience buying my new car at Richmond Ford. Michael Johnson and Joey Foust were instrumental in making it a smooth and easy transaction. Would recommend to everyone I know in search of a vehicle.

Only for service department. Great accomodating staff. Large # of service bays yet service seemed to take to long.

Just purchased a used truck from Tyler Rood with Richmond Ford and it was a great buying experience from start to finish. Tyler greeted me before I got inside the dealership, answered all of my questions and made the process seamless. Never felt pressured and met several other very nice people in your dealership. Received a couple of follow up calls from Tyler after I bought the truck just to make sure I was happy with my purchase. Thank you for your great service!

They did an amazing job to get me into a vehicle today. Thank you

Work here bought a nice scion q4 deal went excelling well and quick thanks to the guys Jazz and Brandon finished the deal ensuring no problems start to finish and help from Kevin and others gj guys

I have had a hell of a month with my car! Let me tell you, I was ready to sell it and find me a hoopty but I can’t deny the outstanding service of Ford Lincoln. The environment alone makes me want to come back just to see staff always cleaning or being asking “have you been helped,” they may be busy but they take care of their customers. Truly taking pride in customer satisfaction. I appreciate you all!

Chris P. was absolutely amazing. I saw what I wanted online and Chris and the entire staff went above and beyond to meet my expectations. Definitely gained a customer for life. Thank you guys so much

Scammers and thieves. These people actively avoided a simple $1,200 payment to a band called Silent Planet for their old van. Would have expected more from a business with such a large backing, but this just goes to show that these types of people are never trying to help you. They are not looking for YOUR best interest. They will do anything to line their pockets, and if you think anything other than that, its too late for you. They will go to the extent of scamming some good, God fearing people out of something as small as $1200.

Shaakir Seedat is a long-time friend of mine and made the car buying process painless and simple. We spent nearly an entire Saturday test driving different vehicles and he made sure I was fully informed with each truck we looked at. There was no pressure to make any sort of decision and he clearly and concisely laid out different financing options based on my budget. When it came time to buy a few days later, we spent nearly another full day discussing different options and worked out the plan that accommodated me best. I walked away with a great new truck and highly recommend working with Shaakir and the Richmond Ford Lincoln team.

We arrived today to take a 2015 F-150 on a test drive. We were immediately greeted by Alan Tuck in the parking lot and he had us on our test drive within minutes. Really cool guy. Never felt pressured, and I felt like he wanted us to get the truck more than he wanted to make the sale. I appreciate that. We liked the truck and went inside to talk financing options. Wasnt planning on buying today, but the folks at Richmond Ford were able to get us a great price and rate(better than pre-approval through a local credit union), and we signed the paperwork and drove our new baby home tonight! Really appreciated all the time they spent with us, and all the extra work at the end of they day they put in to inspect, detail and get the truck ready so we could drive it home tonight. Mike from Sales was great and we got some weather-tech floor mats. Probably contacting him to get spray bed liner soon. Daryl was great and explained the financing and warranty options clearly and didnt mind us asking a ton of questions. They also gave us a great trade-in price for the old truck. Thanks to everyone who helped us today!

Brought my car to a service center that started to diagnose the issue with the car. After some research, the first service center said I should take the Ford Fusion to a Ford dealer for service, because the problem was common for this type of car, and it may be covered under recall or warranty. I then brought the car to Richmond Ford Lincoln. I gave them the information from the previous service center. I dealt with Scott, who told me that they do their own evaluation of the car and would not use the other service centers evaluation. Scott called me later in the day to let me know that the car would need a new engine ($8300.00). Paid $130.00 for that evaluation and picked the car up whereby Scott smiled at me and said have a great day!! I then searched for a independent master mechanic because I now had two completely different stories as to what was wrong with the car. Final diagnosis supported the first service centers evaluation. Impact: I will never use this service center again (and I own 4 cars, 2 of which are Fords). Richmond Ford Lincoln may want to read a manual about ethics and how they treat their customers.

Carmen, your service advisor is personable, knowledgeable, and extremely helpful. She and others at Richmond Ford are why I continually come back for vehicles and service.

Its sad that the all FORD dealership team except a few, really care about their customers especially the ones who purchased their vehicles at this location. You can not even get a same day appointment for an oil changes, better off going to jiffy lube. SMDH Not to mention so many other issues, I need a BOOK for this location. Dont worry next Ford purchase will not be here. You dont respect my money and time, you dont deserve my business PERIODT

Chris H. IS AN AMAZING SALESPERSON. HE IS WILLING TO GO OUT OF HIS WAY TO SEE THAT YOU ARE HAPPY WITH THE VEHICLE YOU ARE TRYING OUT.

This dealership is actively avoiding paying their end of a transaction. A band from California (Silent Planet) sold their van to this dealership with the expected price of $1,200. Since then, the dealership has ignored phone calls, emails and other methods of communication to avoid paying the band. Scummy business practice and outright illegal. 0/10 would not recommend.

Best experience I ever had buying a vehicle and the dealer Mike went out of his way to make sure I got my truck..thank you to everyone involved in process

Took my truck to be fully detailed and it came back looking like this

I had a fantastic experience with the purchase of my new truck at Richmond Ford. Kevin and Chris went above and beyond for us. Their attention to detail and hard work made the process simple. They have a customer for life with me!

I came into this First dealership skeptically, but once I met Mike Muniz, I started to relax. Mike was upfront and honest with me from the get go. Once I gave him my background for my purchase he only kept to what he felt was within my range. He didnt try to oversell me and he didnt try to put me in something I didnt want. Even after the purchase he still remained involved with minor details I needed taken care of. I highly recommend using Mike Muniz, as he will never steer you in the wrong direction, no pun intended.

I called in earlier this week to get a quote on a bedliner, bed cover and running boards for my dads truck. A guy named Bam Bam answered my call and quoted me the prices. He also offered me other options to protect the truck as well. He was very professional and not pushy. Told me to let him know what my dads decision was and he will get me scheduled and provide a loaner for the day while work would be completed. Top notch service by Richmond Ford and Bam Bam!

Johnny and crew were very accommodating. Communication is excellent and there is no pressure. They just help to make the best choice.

Great service, great work of numbers, variety of options.

I have never written a google review, but I couldn’t not talk about the amazing service i received at Richmond Ford Lincoln this past month. In March I was in a freak accident where my car was totaled. I loved everything about that car, but couldn’t find an exact duplicate anywhere. I spoke with Shaakir and Jazz at Richmond Ford, told them what happened and how I was looking for the same car. Shaakir not only found the same car, he and Jazz also had it shipped all the way from New Hampshire for me. Now I am back to driving my dream car, without having to really lift a finger at all. They made the car buying process completely painless for me. I would recommend Richmond Ford Lincoln to anyone looking for a new car. Ask for Shaakir or Jazz, they are two of the friendliest car salesmen I have ever worked with and are phenomenal at their jobs.

Great place, great people! They do so much for our Community. Their West location is fabulous too!

I had a great experience with Richmond Ford.Brandon Ferrera helped me find exactly what I was looking for.

My husband recently purchased a new F-150 with Chris Paulk AKA “Big C.” Service was awesome! He was so patient and attentive. He made the process a simple and enjoyable one. I would highly recommend and wouldn’t hesitate to do business here again! Also Bam Bam and Elena were great to work with as well!

Great sales, service quality is poor

Michael Johnson was very helpful and made this car buying experience very easy ! Thank you again Michael

My husband and I each purchased vehicles from Marco and Bam Bam a few months back on the same day. Needless to say that was a lot of coordinating and the two of them made the experience seamless and were respectful of our time to complete the transactions. Marco has a superior knowledgeable about the vehicles and all the specs on both the Edge and F250. Process went great. Bam Bam was very knowledgeable about the customization products we could add on. Service was superior and we would definitely purchase from them again.

Man I just want to say thank you to everyone that played a part in me getting my brand new 2020 Ford Fusion!!! Special shoutout to Brandon Ferrera for the GREAT GREAT GREAT customer service!!! He was patient, respectful and a all around great person!! If you’re looking to get a new car and meet an awesome person look no further than Brandon!! Also another special shoutout to Kevin Chilin he was so engaged and used all of his resources to help fulfill my needs!! He worked tirelessly and didn’t give up until we got the deal complete and I couldn’t have asked for a better person to work with!! Y’all go check my guys out!! Thank you guys so much!!!

I took my car in on Wednesday 28th April, as I received a recall letter for the brakes. They tested them and they failed. Said they would order new parts in. Got a call Thursday saying part hasnt arrived but should be in soon. No problem, I didnt need the car over the weekend. didnt hear anything by Tuesday 4th May so called them. Hadnt got the parts yet and couldnt find them anywhere. I asked if I could take the car back. They said I couldnt drive the car as its too dangerous. I asked if I could get a courtesy car. They told they would see what they could. Got a call a Friday 7th May and was told head office wouldnt approve a courtesy car as the brakes do work and its drivable. Which was the complete opposite I was told by this place. Not sure who I should believe. So not convinced I should be driving it. So, now have a car with brakes that are really bad (worse than when I took it in) and still no date for the new parts. Apparently ford had sent letters out for the recall and hadnt organised ordering enough parts. Great, thanks Ford.So, 1 star as its been confusing to say the least. Still dont have the brakes fixed (Saturday 15th May). Communication was ok, after I had to ask for daily updates on Tuesday 4th May. Decided to stop using the car and share my wifes car for the time being. Oh, also had a recall notice for the drivers airbags. Recall apparently was for pieces of metal that exploded out with the airbag. They changed that while it was in. Not sure hows its taken 12 years for them to discover the failures on a 2009 Ford Fusion. Would love to know more.

To Whom it May Concern:My name is Sterling Hines and I have a long relationship with Richmond Ford. This relationship was passed on from my father who brought a Mercury Sable back in 2005. I am proud to say that even though he has been deceased since 2013, I am still enjoying the Sable as its performance can still be described as wonderful despite it being at least 15 years old at this point. The car was sold to my father by a salesman who appeared to be more concerned about customer satisfaction as opposed to making a profit.Well with that being said, I visited Richmond Ford most recently where I met Brandon Ferrera. He demonstrated excellence in terms of wanting desperately to meet my needs as a customer versus any chances he may have had in terms of persuading me to buy a vehicle. Even though I decided to go another route, I will never forget the level of professionalism with the hopes that I could have the same sort of experience in the future if granted the opportunity to purchase a car.

Huge fan of this dealership - always put people first! Wouldn’t buy a car anywhere else. Thank you Jazz and Kayla!

Richmond Ford Lincoln is AWESOME!! The entire process of getting into my new 2020 Ford Fusion was so smooth and such a wonderful experience. Shaakir and Kevin are absolutelyyyy amazing!! They have checked in on me and answer any question I have! And Kristy is just fabulous!! I’m super happy to have the whole crew available when going forward. Thank you all so much!

Horrible communication and customer service by salesman and manager. Will be calling corporate

Times are tough with the semi-conductor shortage and that means vehicle inventories are low. I live in Northen Virginia and I set out to buy a new truck. I knew what I was facing with the same old shenanigans at the dealership and I was not looking forward to it at all. Northern VA did not let me down... hidden fees, long waits for a straight answer, passing me off from person to person with a lot of double talk and no mercy pricing. I broadened my search and 94 miles away I came across Richmond Ford. I picked up the phone at 20 minutes to 8 on a Saturday night and got a human being right away, not a machine and I insisted on speaking to a sales manager. I was connected immediately to Kevin C. who, despite being 10 minutes from leaving for the night, answered my questions straight forward and thoroughly. He insisted that he would take care of me and we could work out a purchase. First thing Monday morning we were on the phone again discussing what I wanted and logistics.... me being almost 2 hours away I didnt want to drive to Richmond twice. By 3pm we had a deal and he secured excellent financing for me. He passed me on to Shaakir who took care of all the details. I was seriously waiting for the bottom to fall out and couldnt believe I was buying a new truck sight unseen but both Kevin and Shaakir answered my every call or text and took care of everything. Shaakir was detail oriented and kept me informed every step of the way and Kevin called me after I got the truck to make sure I was happy and ensure everything went as expected. I love my new Ranger Tremor and my only regret is never meeting these two face to face. Top notch service. Thanks.

We had an excellent experience at Richmond Lincoln Ford last month purchasing our teenager his first car. Brandon was a pleasure to work with and we appreciated the time and effort he put in to finding our son the right vehicle!

Just bought a 2018 Ford Expedition Max. Brad was great to work with and very accommodating. Very personable and friendly. I was hesitant to trade my GMC in but I’m 100% happy with the upgrade.

The receptionist on the phone was short and when couldnt answer my question, transferred me. She said, to someone that can help you. She transferred me without giving me a name or department. That person never picked up the phone. No one picked up the phone after 2 minutes. I hung up.They need better customer service training and follow through.This was very unprofessional!!!!!!!

Great Service! Very nice people, Mr. Brandon Ferrera helped me purchase my first car! Beautiful inventory, Assistance was fast and convenient, will have you in and out with a new car in no time!!!

Chris Paulk at Richmond Ford Lincoln made my new car buying experience quick and easy .. got me in my new car with no hassles and a good rate.. this was definitely the most pleasant car dealer experience Ive ever had Thank you to everyone at Richmond Ford Lincoln. 👍

Brandon is an amazing salesman. This was my very first time looking at, and purchasing a car. He was super patient and easy to talk to, answered every question, and went out of his way to help. This was an amazing experience!

I was in the market for the new Lincoln Navigator. I had been negotiating prices with a few Lincoln dealerships. I saw one at Richmond Lincoln Ford I liked so figured I’d see what they could do for me. Ended up reaching Kevin who is the GM he was excellent asked me what it would take to earn my business and that’s what he did. I got to the dealership at 8pm on New Years Eve & was greeted by Kevin & by the sales associate Chris. Chris was so helpful and helped me set up my iPhone Lincoln app and showed me all the new features of my car even though it was past closing time. That really showed how much they value their customers. It was an excellent car buying experience. I highly recommend them to anyone in the market looking to purchase a car or suv. Thanks Chris & Kevin it was a pleasure spending all my money with you ;) lol

They don’t Care about you after they make the sale and after they get the five star survey that’s all they care about once that’s done they don’t care anymore

Everyone was very nice welcoming and helpful. The reason for the one star review is due to the amount of wasted time on my hands when I seriously wanted a vehicle they had. My first appointment it was understandable that they were missing the key to the vehicle and said they would have it the next morning. So I got up early before work to text drive the truck and was there for about 45 minutes. I was told they would have it before 1 so I called they told me they wouldn’t have the key till the afternoon. After I got off of work I started heading that direction when I got a call saying that they had to make a spare key and that didn’t even work on the truck. I appreciated the help overall but it was a really bad first experience it’s safe to say I will not be going back. On top of that they were trying to play off a hollowed out rusted hole in the vehicle as minor. When I showed it to my auto body specialist I was told it would cost anywhere between 1,000 and 3,000 dollars to repair.

Brandon and Kevin did an amazing job helping me get my truck 👍🏽 very professional and nice

This dealership really get the job done. If you have problems with your f150 that other dealerships cant fix bring it here and see Katie in service and she will get her fixed go Katie. GREAT JOB.

Jason Alfieri always gets me in/out quickly. Awesome customer service and highly recommend you see Jason for any Ford/Lincoln repair or maintenance.

My whole experience buying my F150 was awesome. From the first call to visiting in person the team treated me very well. When I got there Chase had everything ready to go! And I love the truck!

Had a very great experience today at Richmond Ford Brad Baker was a great help I recommend Richmond Ford and Brad Baker to everyone! Excellent customer service!

I bought a 2016 Ford Explorer about a month ago from Richmond Ford and Jeannine was extremely helpful. She went above and beyond to help me with everything I needed and went the extra mile for my warranty coverage and everything. She has even followed up numerous times to make sure everything is still good and to see if there is anything I need. I would recommend Jeannine and Richmond Ford to all my family and friends and everyone else if you are in need of a new or used car! Thanks Jeannine for everything!