I just got a tattoo there and Ive gotten most of my tattoos at lucky 13 and let me say I like this place a lot more. My tattoo was so nice and the lines were very straight and smooth. Its nice and quiet in the waiting room which helped ease my anxiety. The staff is SO nice and caring. I actually felt like they wanted me to be there and they didnt rush me out. I will definitely be back. Thanks for the awesome experience!

I got my nose pierced on Saturday and the healing process is going great! They use titanium which makes me happy because I have a nickel allergy. The piercer was super nice and talked me through everything. They have a great jewelry selection of gem colors and gem sizes.

My husband and I got small rose tattoos for our son and we absolutely love them! Josh was our artist and he was awesome! Everyone there was super nice and very professional, I would 100% recommend. We will definitely be back!

Really great! went in last week for two piercings and was so happy i went in again to get more! everything was sterilized and they created a great environment! i get lightheaded easily and at one point was feeling very weak, they gave me a juice box and made sure i was good to go before they pierced my other ear and a few more times before i left. really great group of people who know their stuff!

By far the best tattoo shop in RVA! Josh did an amazing piece of art on my arm! From the initial phone call to finishing my tattoo, the entire staff is beyond great! Everyone in the shop is friendly and involved, not with just what they are doing but with all that is going on. Had a great vibe where old school meets the modern age. Already planning my next piece to get done there. The owner was there every step of the way with everything that was going on. Definitely a great experience for me. So if you are looking for a place to get tattooed, look no further!! 5 stars is just not enough!! Thank you to all the staff, especially Josh!

Always have an amazing time here with awesome staff that are professional! Have gotten 2 sets of different piercings here (both my daughter and I) and will continue to choose Enigma in the future, everytime! I really appreciate the fact that you are not having to wait in a long line of teenagers who are getting wild spur of the moment piercings with overworked piercers that cannot take the time to make the experience peaceful or to the best sanitized standards/regulations.So basically if your wanting a great experience the way a piercing/tattoo studio should be, then please go to Enigma.

Had a GREAT experience here. came in for a walk in tattoo appt, i was in and out within 30 minutes. great price, great customer service. ash gave me a tattoo, he was very kind and considerate. would highly recommend getting a tattoo here :)

I thought everyone here was super nice and helpful, I had a great experience walking in. While getting my tattoo it felt different than my others but I didn’t think much of it. A couple hours afterward I lifted up my bandage and there was a ton of blood. I’ve never bled before so I figured it was a one time thing. A couple days later and the ink from my tattoo has bled under my skin, and now I know he went way too deep. The man who did my tattoo was a little older, I can’t remember the name. It sucks that I spent so much money to have a tattoo ruined. Be careful who you get your tattoo from, this was very rushed and he definitely didn’t take his time.

A friend of mine wanted another piercing so we went here.decent prices,friendly staff and the wait time was short. no complaints but plenty of props for Enigma Studios

Everyone was so friendly and informative! They got us in quick, and were super quick with the piercing itself, while still taking the time to answer all my questions about it, and doing it right. The healing process so far has been wonderful, and easy, with the help of all the info I was given. Definitely will be going back ❤️❤️❤️❤️

Got my septum pierced here because Lucky 13 was too busy (not their fault, just a busy day). Honestly I made a great choice, the staff was super nice and the piercing healed perfectly.

Yes I pulled the trigger and finally got the nose piercing I always wanted, but was too much of a punk to have done way back when ( besides my dad would have killed me 😜). My great niece was my hype girl ( Im easily manipulated by my 13 yo niece 🤣). She said it would be fly on me, he he gotta love her. The place was clean, decorative and they accepted walk ins ( big ups). They had an amazing selection of hole fillers, and tattoo designs (may get a tat next). @piercingdynamics was my piercer ( I cant remember their name, just what they wrote on the card). They were a really calming person, with humor and charm. I was sashayed to the pokey room, to gitter dun! I was given an explanation of the process as I was experiencing it. It was brutal, but smooth! Im glad I did it and will be returning for more piercing/tat fun 😜! Go check them out, dont take my word for it.

Place was awesome very clean and everyone does great work

Greatest place in awhile Ive been really gets the job done right

This place was awesome. They had quality jewelry, service, and cleanliness. I also felt very comfortable in the shop. They put back in 2 piercings that were kind of closed, and pierced my ear. I give them 5 stars all around. Very happy with my experience here

My tattoo artist ( Jeff) is awesome. He’s an outstanding artist . I’m always pleased upon leaving the shop. Also, he’s an outgoing guy. Thank you! I look forward to having more work done.

Referred by a family member for Freeman to work on my personal design. He did a wonderful job, many thanks! The staff had great covid procedures in place, to ensure max allowed capacity and social distancing.

Quick and easy. Ash is an excellent artist.

First in tattoo shop but the lady for piercing did fantastic job. Very friendly n professional.

Morgan was very professional and made me feel so comfortable. Loved his work. And Noah was so sweet and helpful. HIGHLY RECOMMEND!!!!

Nice staff and clean environment

My tattoo was super rushed and looks horrible. Friendly people, but the artist DEFINITELY did not take his time. Pretty disappointed.

Theyre not doing stuff under the mask right now, which i very much respect. id recommend them over any other place in richmond, the staff are very smart and kind.

The most Unprofessional people I have ever dealt with, poor communication & full disregard for me as a customer. Chris was very rude to me and will never give this shop my business and will never recommend it. This experience has left a terrible taste in my mouth.

I came here to get a piercing and an employee made me and my boyfriend stand outside in the rain. They said they weren’t taking anymore people inside for piercings and I was like “okay that’s fine” because i can understand. I call about 10 minutes later and he tells me that due to covid-19, they are not doing piercings at all which is definitely a lie because another review says that a week ago, they did somebody else’s piercing. I’m just saying, if y’all don’t want to pierce somebody, just say that, don’t lie. I definitely won’t be coming here.

Went in for a small walk-in tattoo on a slow Sunday night. Everyone there was very laid back and friendly. Very reasonable shop minimum and clean atmosphere. With so many shops in the city with amazing talent, for me, the experience is everything. All the guys were very chill and welcoming and their work is clean and consistent. My artist was Josh. I’ve also gotten a piercing from Joey, who super professional and well informed. He’s also helped me with jewelry and advice for piercings I’ve gotten outside of this shop which is super appreciated! This is an all around quality shop, which can be hard to come by in the city. Would definitely recommend to anyone, especially first timers, to inquire about getting a tattoo or piercing!

Staff is very professional, helpful, and experienced. Couldnt be happier with the tattoos we received here. Shop is clean and body jewelry is high quality. Shop handled COVID precautions seamlessly. Thanks yall

Love my new addition! Whent with a few friends for peircings and Shawn was great! Quick, and virtually painless. He answered all our questions and was patient while we decided what we wanted. 100% will come back for peircings and next tattoo.

They were all so polite! They did awesome on my tattoo.

Awesome experience, very helpful, went in for two piercings, left with four 👍

Clean. Good staff

I took my daughter here for 1st experience for piercing for her birthday, the man that pierces came to her very blunt and was walking off while talking to her, very RUDE no detail explaination on why he couldnt do it just he wasnt, then went to another customer to explain why he wasnt going to do it, its no one elses business why he couldnt do what we asked for him to do thats unprofessional. I really like this place I received multiple tattoos from here so this was a trusted business to take my daughter, not again very disappointed.

Great service and awesome work!

Awesome place ask for robin, did an amazing job

Rob and his staff are phenomenal, kind, patient, and respectful. They are really passionate about their art and the quality. They really care about what you want and do the best they can. Definitely recommend and will be back

Joey was really knowledgeable and honest. Even though Im familiar with the process he still walked through everything and kept me updated on exactly what he was doing the whole time. A bit more heavy handed than Im used to, not a bad thing because that jewelry is going to STAY PUT! Really happy with the experience.

Very clean and sterile atmosphere. Dental Clinics use the same autoclave to sterilize instruments. I called at 730pm (establishment closes at 8pm)inquiring about a specific piercing and the availability of a piercer. Shawn Levett was able to accommodate and answer all questions. He explained every step and reassured me that everything would be OK. He is very meticulous and took his time with placement and piercings. I highly recommended Shawn if youre searching for a great piercer. No complaints at all! The price was very reasonable. $40 total for two piercings including the jewelry. Shawn rocks! @piercingdynamics

Very chill and everyone is friendly and accommodating...love Jess shes great as always...thanks again

My friend and I had Joey do our second ear piercings, and he was SO NICE! He made sure we weren’t in too much pain and asked us if we needed to take a break. He was calm and professional. The environment was clean, colorful, and not too crowded. Would definitely recommend! The only downside was an unexpectedly high price (125 dollars for both lobes and the earrings), but for quality jewelry and experience it was worth it.

Went for my first piercing today. Katherine was so accommodating and comforting - great customer service. I highly recommend this facility and Katherine - very professional from start to finish!

Good place with good and nice people ☺️

Terrible place

I got tattooed by Freeman last year. He did okay on my chest. He made the left nautical star straight and made the right one crooked. I know he tried his best but Im going with another tattoo artist. Plus Its not solid....

Robin by far is the best for realism and professionalism. Takes great care of military and does not rob them blind on the price. Would recommend to anyone. Stayed until the work was done. 8 hours later and it is perfect.Kyle K. 👌

I got a large necklace tattoo back in 2011 done by Scott. It is my favorite tattoo and I still get compliments daily on the work. Its been 6 years since receiving but everyone thinks its maybe a year old...thats how awesome it looks!I will be scheduling an appointment with Scott to begin my sleeves. Highly recommend this shop and Scott.

This place was awesome and the people were very helpful. This was my first time getting a tattoo and I felt like I was in good hands. I had Scott and he was awesome! He walked me through everything that he was doing and gave me detailed care for after. I highly recommend them.

Came with a group, all getting smaller tattoos. Let me say the tattoos turned out good. The service however - WOW. Never have I ever experienced such rudeness. I asked to have my husband stay back with me, received a firm NO. They said it was against policy. However, when we arrived there was a gentleman getting a tattoo and a lady was right back there with him, in the booth. While trying to ask questions I was given short answers or cut off and told I dont know, you can go somewhere else. If all other shops within the vicinity werent already booked for the next 1.5 hours I would have. I see why this place was empty. Again all our tattoos turned out fine but custom service matters. I would never go back there again. I have 7 tattoos and been to several different locations. This one is by far the worst.

I got my nose pierced in Radford a few months ago...last night I took out my corkscrew nose ring and couldnt get it back in. I went to Enigma today because it was closest and Joey was so kind, bent the ring so it would fit my nose better, and put it back in my nose for free! I will definitely come back in for piercings in the future. 😊

Chefs kiss mwauh🤌🏽

Very friendly and they do out standing at work I would recommend everyone to come here

I got a tattoo while in Richmond on a whim, we found Enigma Studios and glad we did. I wanted to get a butterfly on my foot and knew it was going to hurt but Mike took good care of me. I absolutely love my tattoos, thank you so much Mike. The staff was great and I was very comfortable in their shop. Thanks guys.

I went in for a piercing. It was a little expensive but so worth it. Joey is so knowledgeable and nice. He did my earlobe piercings perfectly; he really listened to how I felt and interpreted what I wanted. 10/10 dude forreal.

I love my piercing and everyone there is so professional. going back for some more in a few months.

Joshua does great work, went to see him on short notice and he killed it! Highly recommend, shops clean and very artful great atmosphere.

Best to just get peirceings done here the tattoo parlor portion of the shop is a bit... Amateur. Prices are steep for the work, but the people are so chill and awesome. Definitely recommend.

I’ve visited twice and have been very satisfied with services and prices. The first visit was for a piercing 4 years ago and the second was for a cover up tattoo a 2 years ago. I still get compliments on my tattoo.

My brother and I got matching tattoos. Josh was our artist and he was GREAT!!! The place was very clean, friendly, well put together. Enigma will be our spot from now on!

Jess is awesome

Love jess she always does great work

Ive come here for three tattoos so far and each time Ive gotten great customer service. Mainly I deal with Scott since I think hes the best that Ive dealt with but generally everyone is always really nice when I come in. I dont think the place deserves half the bad reviews its gotten and I have great ink to prove it.Give it a chance for sure!

Piercing was fast, priced great, and easy. Will be back for more.

Joey is the piercer I dealt with. He was helpful, polite, explained everything and made the process as easy as it could have been. Ill be going back to him for anymore piercings I may want.

My girlfriend went in here to swap out her nose piercing because she couldnt get it out herself and a guy did it for free since we didnt have cash. Quick and easy process! Would recommend!

Went there yesterday to get my tongue pierced. The girl who did it was very nice, informative, and she did a good job. I would definitely recommend. :)

My friends and I went in and got piercings. I got my rook, one of my friends got her cartilage, and my other friend got her nipples and belly button pierced. The shop was very clean and the piercer was extremely knowledgable and easy to talk to. Ill definitely be coming back to get some more

My 1st TAT....GREAT experience!...Shout out to Freeman!

Firstly, the shop is extremely clean, spacious, and inviting. I went there for a conch piercing and Joey (the piercer) was helpful and kind. I would highly recommend it.

Wasnt greeted very nicely and when my friends went to leave, I had to throw them the keys and I was told to stop going in and out because it was cold out. It was very rude and I shouldnt have the feeling of taking my busines elsewhere. Great work, but Not great customer service at all, and doesnt seem like they care about that as well.

I just got my first tattoo done here, im glad i did. the shop looks kinda sketch when its empty but it is clean. Dustin did my tattoo he did a great job, i showed him what i wanted, (lettering) and we worked on the exact style with me and i liked what he came up with. his room was clean and everything looked legit. The tat only took 20 min. the shop was good and i will be back for my next tat

I went here over the summer & Scott did my tattoo. Amazing service & amazing tattoo! Even touched up my other tattoo 🙂

Went to get my nose re-pierced. The man that did mine was super nice and informative. Piercing cost $75 with jewelry tipped him $10. 10/10 will go back for any new piercing and even my first tattoo later this year.

Everytime I go here it has no customers. Hes charging me $149 for regular standard size earlobe piercings. No wonder he has no customers. Im never asking him anything ever again.

I had gotten a tattoo here. Mike did some great work highly recommend this place.

Would give no stars if i could have! When i arrived i had 6 people with me, i was there wanting to get my daughter her first tattoo. But to my suprise wow!! the customer service was incredibly horrible. First, my fiancee was looking at the fish tank which the man behind the counter didnt like so he gave him a sly comment about that. Second, he took my picture of the tattoo my daughter wanted and went to the back to show the tattoo artist came back and said with an attitude we do not have time to do this tattoo. Now keep in mind the tattoo was a small rose no color just outline. Mind you its only 6:30 pm and they close at 8pm NOOOBOODY was in there. Long story short we left and NEVER going back!!! Trust me its a good reason no one was in there.. Everyone was across the street at Lucky 13. I would def stay far drombthis place if i was you

DO NOT GO HERE!!! The bald guy with the glasses is a complete douche bag. And to make it worse, I got a staff infection from them! youre better off going to lucky 13, its cheaper and they do an amazing job.

Purchased some earrings here the other day... had the piercer who was available put them in for me.Firstly, he didnt sanitize the earrings or my ears before putting them in. Secondly, I found out after I got home that the earrings were a couple gauges too big for my ears, making them very painful to wear.The piercer struggled when putting them in, and you would think they would know how to tell if an earring was too big for the piercing.called the store to try and see if i could return the earrings only to find out they wont take them back. Im out $100 now. Would not recommend.

Absolutely outstanding experience with Enigma and Robby. Thank you so much!

I went in to get a neck tattoo. He told me no tattoo artists anywhere will tattoo my neck, so I went across the street to Lucky 13 and they did it on the spot....

Got a great finger tattoo cover-up here with Scott P. about two years ago when I first moved to RVA.. Had a great conversation and experience that time.. Like I wanted him to be my tattoo guy here. But since then, Ive tried 5 different times to get tattooed by him. He is a chronic canceller. Him being such a great person that first time honestly makes it even worse that hes actually super irresponsible and inconsiderate. If you go in and catch him, hell do a great job on your tattoo, but do NOT expect anything else from him. And NEVER schedule an appt. He WILL cancel. It happened to me 5 times over the past 2 years. And if he ever asks for your number, understand that he will never text you like he promises he will. Idk whats up with the guy.

Awesome. Go to them if you want real advice and you want your stuff to look good

Scott Parsons is THE BEST IN RVA...HANDS DOWN!!!

This is my family tattoo spot, with Scott Parsons being our artist. He and his staff have tattooed my aunt and uncle and their three kids, another uncle, myself, my fiance, my mother in law, and several of my friends. I personally requested that Scott do my mother-in-laws tattoo because it was her way of celebrating her being breast cancer free for over five years. He was busy but he did it, and did a beautiful job. She shows it off every chance she gets! I thought the tattoo experience was always going to be crappy after my first three tattoos from River City in 2008 and 2009 all of which were done so heavy handed the skin is still raised and they have all looked awful from day one.I do admit that I got one tattoo done here that I wasnt happy with but it was absolutely not because of the work they did, it just heeled terribly. I showed it to Scott along with my first crappy/mistake tattoo and seconds later we were discussing fixing them both up. I had one of my River City tattoos covered here and will soon have Scott cover the other 2.My fiance and I are very much looking forward to heading back to Enigma for new ink!

Scott did my tattoo about 2 weeks ago. Did a great job have already recommended this place to multiple friends when I do get more Ill come back

Good prices and great work

Love the people at Enigma, and they do good work.

Excellent work.

Great quality piercings! Scott parsons is my favorite artist!

The homie Scott gave me the hookup on a old tattoo I got a ways back n got it back poppin... ink on fleek

Freeman is the BEST!!!!

Scott Parsons if you want that ink done right

Slow slow slow service and in my opinion unprofessional

Everyone had low energy, no enthusiasm, wanted 2 half ass the job. Very dissapointed after $300. Dont go!

Ben, if that is his real name is just RUDE...AND AN ARROGANT POMPUS JERK..There are two other places in walking distance. Go to one on them.

I was looking to get a belly piercing and they turned me down because of my size my plus size ladies dont go here.👎👎👎👎

Scott and the guys are the best!

I did not find the staff very helpful, maybe just a off day... I will go back a second time.

Professional and courteous.

I regret getting my tattoo to this place horrible

No where else in RVA can compare.

👍🏾