Ive had the opportunity to buy several cars throughout my life and this was one of the best car buying experiences Ive had. Dena and Ashton are an amazing team and made sure that I got exactly what I wanted at a fair price. Ill definitely be using their services again.

This was the BEST car buying experience I’ve ever had! Colby assisted me in building my dream Jeep, updating me throughout the process & then a hassle-free pickup at the dealership. Highly recommend this process & especially this dealership!

Sales expert Dena Palmer listens and finds the right vehicle for your needs. She was an expert on most vehicles and looked up info as needed. She was personable and help get your vehicle ASAP without being pushy, I would recommend asking for Dena on your next visit.

Great experience in purchasing our first Jeep here at Lithia in Reno. It started with Steven in sales who was knowledgeable and informative. He even offered to deliver our Jeep, as we lived about 90 minutes away and this was a unique model that would sell quickly. There were a couple issues with the title transfer that was no fault of Lithia, but their title clerk, Staci, went above and beyond in finding a resolution for the issue. We are now proud Jeep owners and recommend Lithia to anyone who asks about places to go for Jeep sales.

I recently ordered and purchased a brand new Jeep Wrangler 4xe. The experience was top notch. Steve Harris was great following up during the order process and followed through even after I drove off the lot. If I could give another star I would! This isn’t my first car purchase from Steve, and certainly not my first from Lithia. I strongly recommend Steve and Lithia for anyone looking for a new or used vehicle!

We were traveling out of town, my Ram 2500 diesel needed emergency service, when the in town Dodge/Ram dealer wouldnt even make time to service my truck or even check my diagnostic engine codes, Lithia Chrysler Jeep not only checked my codes, but also fixed my truck same day even though they had a full schedule because they knew Id be stranded away from home if not. Their service advisor Ben was awesome, their mechanics fast and efficient, and their shuttle service was also amazing and convenient. If I could give then more than 5 stars I would!

Marcus was an awesome guy, showed me exactly what I wanted, didnt pressure me. Answered all my questions without fail. Very polite since I had my 15 year old with me being a normal teen. Showed me all the features since I didnt know half of them. Offered us plenty of beverages since it was a scalding 102 degrees outside. The entire episode was fun, easy, friendly, and stress free.

In the 2 years I’ve been going to this dealership for service, etc, they have never once called me back in response to my voicemail after missing my call. I habe left voicemails in several departments — service for oil change, parts for getting my car door handle replaced, the front desk for trying to find out what my contract covers. I don’t understand why I can never get someone to get back to me. (I don’t even call them a lot, this is just the occasional call that I never get a response for.) Check your voicemails yall.

Sales Person Flip Me Off and Sales Mgr Co-Singed the action.Sales person asked me to physically attack him that I would be sorry, inviting me to hit him. I went inside and the sales manager failed to do a dam thing. 10-18-21 Rec a call from local dealership, advised me that he would handle it In-House call last :37 Seconds.

My experience with Brian and Juan this afternoon has been absolutely amazing. I could not have asked for a better team. We got a great deal and had an wonderful experience especially for buying a new car. I wasnt a Jeep person before, but I am now. If you are even remotely considering buying a new car, please stop by and see this team at Lithia Chrysler Jeep of Reno❤❤

I recently came in with my roommate after the amazing service my girlfriend and I had with our 2021 Cherokee. My roommate got a 2018 Grand Cherokee. The radio freezes quite often and you cannot use it. Jeep said they would cover the cost to fix it. Well turns out they arent honoring that as of today. The jeep also needs an alignment and total for it all was going to be $1,000.00 out of pocket for a vehicle my roommate has had for roughly 2 months. You just lost a customer, next time we will go to a dealer that will honor what they say. Shame on you guys.

Nice jeeps good guys

Update: Im giving credit where it is due. We went back to this dealership (only one local) because they work with our warranty. This time customer service was top notch. Quick. Great with communication. He even came out of the office to send us off after service. Once again the mechanical problem was diagnosed and fixed correctly so I have no complaints about the mechanics. Also, after my first review, the company reached out by email and asked me to call them about the issue and after that, the customer service rep called to apologize that we slipped through the cracks and had poor communication during our first visit. I appreciate that. The second try was a much better experience and we will return. Thank you for making it right, Lithia. Very repectable.We have had service done at this location. Our customer service rep is not good with communication. We came in to pick up our vehicle. It wasnt finished but he didnt take time to tell us that before we made the drive. The van problem was finally fixed after a week of waiting so the mechanics are good. The Customer service is where they lack.We had an additional part to put on that wasnt in yet. The CS rep never called us to tell us know the part was in and didnt return our calls after 1.5 months of waiting for the part and an appointment, despite our messages we left every other week. It has just been difficult to get service done with them and to get feedback about our service. However, they are the only dealership we found in Reno. I wish I had a better review. We love to give shout outs to those companies who are good at what they do.

I had an outstanding experience purchasing a car here. My very first Jeep and definitively not my last. Everyone I dealt with was professional but easy going. I felt pretty relaxed during the whole process. Steve is an awesome guy. I must say I was impressed to drive a Jeep. And now Im completely in love with my Rubicon.

I have purchased two vehicles in the last three years and both experiences have been absolutely great. The service department has also been super friendly and helpful with each visit. I would highly recommend Lithia to anyone looking to purchase a Jeep.

My experience with Ruben Camarena and Hazi Garcia has been absolutely amazing!!. We got a great deal on a vehicle that I’ve always wanted, also on top of that I had a wonderful experience especially for buying a new car. If you are considering buying a new car, please stop by and see this team at Lithia Chrysler Jeep of Reno you wont regret it ❤❤

I am absolutely obsessed with this dealership! Ashton, is the absolute best person to work with. Hands-down the best customer service, and the friendliest person we’ve ever met. He can absolutely get the job done, and get the car of your dreams. Thank you so much jeep! And thank you for providing us with people who really take care of what we want! We will definitely be returning again 😀

I have never had a better experience with a dealership. The attention to my wants and my time didn’t go unnoticed. Colby was my salesman and I can’t say enough great things about him. He wasn’t pushy at all and was so knowledgeable about every vehicle. He didn’t try to show us anything that wouldn’t work for us. I highly recommend seeking him out and dealing with him.

Having recently moved from New England to California, I can honestly say Ive never had a car buying experience like this. Heck, I didnt even expect to leave with a car that day. But Steven Harris greeted us at the door and patiently answered every question my wife and I had about new Wranglers, old Wranglers, financing, and more. In short order, we were on our way to purchasing a new Jeep Willys. There was no pressure from Steven or the finance team. They gave me a fair value on the very rough Chrysler Pacifica I traded in. Steven even went so far as to call an aftermarket truck company down the road to arrange for us to pick up discounted rails for the top of the Wrangler.I couldnt be happier. Highly recommended.

I’m from a remote area so it had been a struggle finding something. I worked Hazi and he did a great job at finding what I wanted for the price I needed.🤙

Friendly place and great staff. Had to have service done and Charlie was great to deal with keep me up to date the whole time. Highly recommend.

Excellent staff! Accommodated all my needs and came through with everything they said they would. Would highly recommend buying a vehicle from them and ask for Ashton...awesome sales person!

I bought a new Jeep Gladiator here recently. This was one of the best buying experiences I have had. I was helped by Andrew Eddy and Kenny Rose. They were very knowledgeable and helpful. I never felt pressured. I had done research online regarding pricing and the value of my trade and they worked with me. I feel confident I got a fair deal. The finance guy Ken Lax was also very helpful and straightforward. I’m bringing it back the week after next to get a spray in Bed liner and clear bra put on.(they coordinated this to be done together and are going to give me a loaner to use while it’s being done). I’m confident this will go well also. (So far I’m really happy with the new truck!).

One of the fastest and easiest car leasing experiences Ive ever had. Highly recommend!

Very helpful and transparent staff. A refreshing take on the process of buying a car. I recommend this dealer to my friends and family!

I would suggest NOT working with their service team if you have a warranty with anyone other than Lithia. It simply is not worth it.  They will not release your car until payment is processed through the warranty and somehow it is not easy for them to do and takes a very long time, for authorization and for payment.They also lied to me and said they couldnt release my car because my $2000+ claim was never paid by the warranty company before and thats why Kit is no longer working there. I verified with the Warranty company that they had in-fact paid it. The story then changed to yes, they paid it but not in a timely fashion.I always felt very well taken care of and that they had good customer service when Kit was helping me but since hes gone - they just dont seem like very nice people. Very unpleasant, very impersonal, I was even told they didnt have time to help me with something because they had other customers to take care of. What am I???I will NOT be back. Just a heads up to anyone thinking about going here.

GREAT customer service. Bob Pierce helped me today, and couldnt have been nicer. Everyone seems very professional, but personable. Beautiful building, and surroundings.

Service department is quick, efficient, and friendly. Thanks for helping me out Tony!

A very large selection of jeeps!! Sales at Lithia is very experienced without being too pushy. They were very helpful! Highly recommended!

My experience with Lithia Chrysler Jeep of Reno was top notch!! My sales person was Steven Harris and he was very efficient. Did most of the paperwork over txt and only spend 45 min at the dealership, that is super fast. Steven did a good job walking me through everything and there was alot to go over. Even after I got home which was over 3 hrs away, he was very responsive to all of my questions! Thanks Steven....

Excellent experience, super friendly staff, they know the products and they are willing to help you in everything. Best dealer experience

If I could give the service department a zero star I would. Recently my wrangler got a death wobble and I have the extended warranty. So I filed for it and some parts were not covered by warranty which is fine, no problem but when I got my car back it was shaking just as bad if not worse. So I called the service and spoke with Greg the service advisor so he told me to take it back in and I dropped it off early at the dealership and then a day goes by, no sort of communication so I reach out next morning and Greg told me they didn’t have time to look at it but they will today. No call from him again so I reach out and he tells me it needs a steering stabilizer but it’s not covered by warranty and at this point I was fed up so I said okay order it. He tells me to he will call me in two days when the part arrives. I NEVER received a call, a week later I show up at the dealership and he makes me wait around an hour, I had no problem waiting and he comes to tell he will go to the back and check if the part arrived, comes back and says it hasn’t gotten here can I get your phone number to call you when it arrives ( he did this same thing 3 different times ) still to this day my car hasn’t been fixed and no call from Greg.

Great, Helpful staff. Everyone was friendly, our salesman, JR was great.

Sales team (Cory Conine and Colby Conine) are great. Service team (Jared and Bob) are great. Only complaint is the the mechanics leave at 4:00 pm. Guess management hasn’t heard of staggering starting times...

Very bad customer service once they get you to sign the paperwork all the great service is out the door then when something happens to their so called new cars u have to go threw alot of red tape an scheduling they have yet to call me but when you call them they pass you around on hold until you hang up

Outstanding customer service here!! Huge supporters of military too, thank you. I get my truck serviced here and we bought our wifes car here.

Bought a 2021 Jeep compass there yesterday. Marcus was very helpful. It felt as if we knew him for years. He was made it 10x easier than any dealership Ive dealt with before. Thank you Marcus and Lithia Jeep of RenoWe will be back in the future

Bought my Jeep here. We love the jeep and I took it in for a recall. They get you a next day appointment and it was fixed in minutes. Friendly friendly service

Best dealer experience Ive ever had. This guys are true professionals.

It was my first time coming in to get my Grand Cherokee serviced. Everything was pretty awesome. I guess the only thing I had trouble doing was checking in, felt outta place. Other than that everything was great.

Greg did a great job of getting me in and out. He was a deciding factor in buying my new Jeep from Lithia as I didn’t want to deal with a bad service department and any potential warranty issues down the road. As always he didn’t disappoint.

I had a great experience with the guys down here at lithia jeep. I bought my JK back in February and right after I purchased it from a private seller I realized I needed a pcm I went to 4 wheel parts they wouldnt even give me the time of day I went to folbeck 4x4 and they told me what I already knew I needed a pcm. Then said they couldnt do it take it to jeep reluctantly I did Ive always avoided the dealership for well anything really. But I brought it in anyway they rechecked it and found that yes i needed a pcm and they had the part next day shipped it they got it done that day and even went ahead and did the recalls that were pending did a complete systems check for me and knocked off the diagnostic cost and some labor costs of course they tried selling me on tires and gaskets but as for the service they diagnosed it correctly fixed timely manner and my bitchin JK has been a great runner since. Thanks guysThank youAngryJK

I’m a customer for life.

I just have to say that Dena Palmer rocks!! She helped get my dream car which I love!! No pressure car salesman antics that I have been accustomed too! Thanks for going out of your way ..

After a bad experience with another employee I was put in touch with Tony Seibert. He made everything better for me. He took me and my concerns seriously and once the problem with my Grand Cherokee was finally identified, he was very helpful in getting it resolved. I own two vehicles from this dealership and am now 100% satisfied with the service

Overall very pleased with staff and service.

They sale a product they wont stand behind they expect you to pay for their mistakes Lithia in general they shouldnt be able to sale dodge ram products warranty is a joke dont pay for one they just line their pockets!!!👎👎👎

Love Lithia. These guys really are Head and Shoulders above any other dealership in Reno..

Robert Black was very helpful, without being pushy. Recommend buying a car here. I did! :)

Great experiance.

My experience with car dealers has never been very good. Bought our 2021 Jeep Grand Cherokee from Robert here last week, and he is very knowledgeable about the vehicle.will do business with again, we are happy.Pretty flawless transaction and really love the vehicle. 👍

I really need to thank Brian for helping us. I had a 2wd. I know in Reno! He helped us find an AWD. Brian was very knowledgeable on all the cars in the lot. This was the fastest car buying experience. We are definitely coming back for my daughters car.

Great assistance and support during the buying process. I will always use Lithia to purchase vehicles.

Brought my 2016 Jeep in for service to Lithia Jeep of Reno and as usual got fast while I waited service. Ben Owings has been my go to service writer for years and always makes it a smooth process

I brought my Jeep in for a recall on the passenger side airbag. I was told it would take an hour to my pleasant surprise it only took 40 minutes. Very fast and efficient service. Cody the service writer was very friendly. They didn’t explain the recall being done it was only after I asked that they explained the service done. Other than that it was great service.

Awesome. Their works are excellent

Price looks great on the internet but rises $6k if you get 0% APR .well if you do the math you are better off taking the 6k less price and get a 3.98% loan. but I dont think that will happen either. Bait and switch is all I see. Happens like this with other dealers also . they proce match until you go to buy then its back up your the insane price. go figure Friends and Family pricing right.

Have had great customer experiences. Have had several burps in the repairs, but the customer response was awesome and spot on.

My issue is with pricing. I needed a simple trans fuild change. Was quoted at over $1,000 for the service. I paid $190 at a local trans shop.

If I could give them a zero I would. Be ware when you go buy a vehicle here, as they sell faulty cars that are not fully inspected like they claim they are. Make sure you take your trusted mechanic if you decide to buy a car here. I purchased a Ram from them in October of 2020 and the day of purchase I mentioned to them that when I test drove it was vibrating a little when driving it at high speed. They said not worries we will take care of it. A few days later I went back to let them know it was getting worse and that the airbag light had come. They said they would have their service tech call me to schedule an appointment. Weeks went by and yet again no one had called me to schedule an appointment I went back to their office and finally was able to schedule an appointment. The day I dropped of my truck they call me later to inform me that the steering wheel, tire rod and tires had been damaged and it was going to cost me $3500 to repair it. I informed them that this must had do to with the vibration and immediately I was accused of damaging my vehicle and was demand to let them know how I caused it. I told them repeatedly that I didn’t cause this damage and he said we had to off. After refusing to pay the amount Bob the assistant tech then said well the other option you have is filing a claim against your insurance. I stated to him why would I need to do that if I didn’t have an accident then he went to claim that if we didn’t then someone did a hit a run and that we should proceed with the claim. I went ahead with his theory and filed a claim as I was not going to pay $3500 a newly purchase truck. My insurance denied my claim twice due to the damages not being caused by a collusion or myself as accused. They indicated that I should talk to the dealership I purchased it from as it looked like they were existing damages. At this time, I had already sent and gone to their office numerous times to speak with management as I believe this was now time for management to be involved, they refused to speak to me or have the decency to reply to any of my emails. Bob the assistant tech was the only that would respond or talk to me. Note this has now been 2 weeks that my husband was out of a truck and unable to conduct his business as we own a local small business in town. They were in denial of the claim rejection as they continued to refuse to take responsibility for selling a faulty car. They finally provided us with a truck until they could determine what they would do now. They took a Ram truck off their lot to lend to us. This ready to sell truck that was on their lot was provided to us and after only driving it for a day it started vibrating like our truck did and the engine light came on. I sent them an email to inform them that now their truck they let us use was doing the same thing and that obviously someone in their inspection team was not doing their job and that they were selling faulty cars. And informed them that this was another proof to show we did not damage our truck as accused and demand management to contact me and take responsibility for all repairs and informed them that we knew our consumer rights and that what they were doing to us was unethical. At this time, we had been without our truck now for almost 3 weeks. Bob again was the only one that responded to me and said it was time to take care of the truck and that they would forget about the insurance and they would take care of the bill. I am very disappointed and frustrated with this entire situation and how we were treated as customers. The negligence of their team and how unresponsive management is there if very unprofessional. Its unfortunate that I will have to continue to visit them as I purchased an extended warranty and a package for life time maintenance. To top it off they returned my car or with out sanitizing or clean it. My steering wheel and door handles dirty of oil/grease.

Best dealership in Reno! They took real good care of me, not pushy, lots of warranties and protection plans. If you want a Jeep, this is where you go!

The service team at Lithia Reno is outstanding. Prompt, efficient and knowledgeable!

Greg in the service department is awesome!!!

First time in new location. Very clean and comfortable. All new hi tech checkin is quick and painless

Awesome service department one of the best dealer experiences Ive ever had... Service department will go out of their way to help you!

They did a awesome job made it easy for me to get my jeep serviced .

Nice, no pressure. Dealt with Colby Conine

Great experience. Third car I’ve bought from Robert Black!

No nonsense car buying process. I would buy there again.

I was helped by Debbie Ogden in buying my new Chrysler Pacifica. She was so nice and helpful. It was the best and easiest vehicle purchase I have made.

Hazi and Ruben are AWESOME! Knowledgeable and super nice, and best of all.... No pressure sales! Highly recommend!

Bob got me in and got my Jeep taken care of fast and professionally. This service department is alway helpful and friendly.

Things seem very focused on customer service right now. My express oil change was way faster than previously with no mistakes or “forgets”. It’s hard on everyone when someone makes a fairly serious mistake or forgets to replace critical parts. I say great job this time around!!Thank you.

They did a great working on my jeep . I will be back.

Friendly sales team and great customer service.

Bought my car at a great price and they took great care of us

Very cool experience. Salesman Ashton has been helpful from the get go. Ben in service is awesome as well. Jacob the shuttle driver A+++. Thanks.

Called Wed morning with a problem on my Jeep Grand Cherokee Ecodiesel. Service advisor I talked to transferred me to another advisor that was the expert on the diesel Jeeps. I left a voicemail for him. Thursday afternoon still with no return call. Called the Service manager and left a message for him. No return call either. Called Carson Jeep and reached someone right away that was very helpful and scheduled me to come in and arranged for a rental car. It may be inconvenient, but I will drive the extra 40 miles to do business with a dealer that cares about its customers

Great customer service! Quick and efficient with any service. There is an option to have a shuttle so you don’t have to wait while the work is happening.

Had a issue with my Jeep that ended up being a battery issue. They saw before they told me they would and it came in under price. Im very happy.....

Awesomeness...needed to establish credit for a affordable price..

Best dealership service department Ive ever been to hands down.

Bens is attentive to every facet on your repair of your vehicle. Imho, Ben employs a relationship better than most in your market place..

Aaron Greenwood andDan Dumham, you did me good. Thank you again for a seamless purchase.

My sons 2000 Jeep Wrangler is starting to need some love and threw a check engine light, I called to get it scheduled, they had the part in stock, got the Jeep in & out in a day. And LESS than quoted! Very friendly service dept. THANK YOU!

Ashton helped us out! Hes the best! He wasnt pushy at all, super friendly and outgoing and broke down costs and payments with us even before we were ready to buy. I highly recommend you work with him for your next vehicle!(:

Greg was amazing! I took my car in with a check engine light on. Greg put me in and Jeep Wrangler for a week while they took every extra step to make sure i was getting on the road safe again! Greg was very nice on the phone and explained what was happening each step of the way.

We had our oil change scheduled, and the service advisor said it would take about 45 minutes. It ended up taking only about 30 minutes. The waiting area is clean, comfortable, and socially distanced for those that are scared. Great experience overall.

The sales team was awesome and answered all the questions that I had in a quick courteous manner. No surprises no hidden fees

Bought a new jeep fast and friendly service so far got us what we wanted

The sales and finance team was amazing. Ryan went above to make me feel comfortable and never pressured me on anything. I had time to look around and things went so smooth. If you are in the market I would highly recommend Lithia and specifically Ryan as your first, and likely, only stop!Thanks to Ryan and everyone who helped me with my purchase! I am so grateful!

All in all a good experience. Friendly people who seem to want you to have a positive experience.

Great low pressure and helpful environment. Colby was the best.

Recently bought a 2020 Jeep Wrangler. Dirk, my salesman, was outstanding! Tony and Matt were also great. I negotiated with all the local Jeep dealers, and Lithia in Reno gave me the best price. Also, I only spent under an hour at the dealership to consummate the transaction. This was the best experience that I’ve had in purchasing a new vehicle. Dirk was very professional and personable! He even picked me up in Virginia City, and drove me to Lithia, so that I could drive my new Wrangler back home. Thanks!

Amazing customer service. No pressure. My sales associate was just a genuine guy who made the process easy and quick. Highly recommend!

My wife and I purchased our 2018 Jeep Wrangler from Lithia at their old location just around the time they were moving to the new location. We were treated very well in the whole process. We have taken our Wrangler to Lithia for regular maintenance. At our last service we had the pleasure of meeting Bob Pearce the assistant service manager. I asked him if they had any Rubicon take offs in stock that would fit our Wrangler, he checked and said that there was in fact a set available. We purchased the set. It took a while to change from our stock tires and wheels to the take offs ( the sensors had to be placed in the Rubicon take offs) during this time I had the pleasure of watching Bob with various customers, he was always very pleasant and professional with each and every one. I watched him with some rather difficult customers, he always remained professional and courteous to each and every one trying to solve their concerns and problems ( even though the customers were out of control) I was and still am very impressed with the service staff including Bob Pearce. In fact I will be taking my 2015 Ram 2500 to them for service in the future.

John Lahr is all about customer service. Constant contact, went over my options, had a rental car waiting for me....professional and thorough. Nice working with John Lahr. He knows that being without a car can be stressful....he took care of that stress by doing his job correctly....not trying to sell me anything and made sure the job was done correctly in a timely fashion. Thank you John!!

We stopped in to see the new dealership and met Colby! He was a sweetheart and understood what we were looking for and really gave a good handful of cars to buy... unfortunately it just wasnt our time to buy one even with all the support we had from the finance team and Colby. I really do appreciate his awesome customer service personality!Good Job Colby!

Honestly these guys totally exceeded expectations. They took excellent care of me with my recent trade up from a Wrangler Sport to Rubicon. Super friendly, flexible, and fair to deal with. Dirk W (my sales rep) was relaxed and professional, and provided 5-star service from order through delivery. Tony and Robert were great to work with as well and stood by their word with everything. Ben in parts is knowledgeable, has excellent follow up, and provides A+ service. Charlie in service has a great attitude and always takes good care. Oh and the new dealership building / location is beautiful. 100% recommended.

I always enjoy taking my Jeep in for service. Great people, easy to get in and out.