I usually have a good experience from beginning to end of both my service and sales needs and experience with Lithia Hyundai; however, this 2nd car purchase was not a 100% good one, unfortunately. I may not buy my next car there next time, nor refer anyone else to do so because of this most recent experience. A good, or even half way good, battery does not die in just 69 days, and only 9 days past dealer warranty. I am smart enough to know that as well as how it all works. If it was checked, as I was advised it was, I would have not been in this position to have to cancel plans, and spend my Saturday getting jumped 2 hours later..then, paying $324 for a new car battery. Nor would I be leaving this unfortunate feedback now. I wanted to let this be known as I am usually pretty easy to please otherwise. I am in customer service myself and have been for 35+ years of my life and know how to give good service, and how to be forthright and honest with customers as well. My advice is to please remember to always trust but verify that everything was checked as nobody is perfect and things can get missed especially if everyone is in a rush to sell, sell, sell. Just my experience as the last car buy went well and no issues on everything being checked, and in good running order. Thanks.

I purchased my Accent here in 2019. I had a rock thrown through my back windshield so hard that it broke my dashboard screen. Tabatha was my service person and I received no communication from her on the progress of the claim unless I called or emailed her first. My car sat in the shop for a month and I did not get her to communicate with my insurance company until I got the manager involved to settle the claim. The back windshield is defective and I was told to deal myself with the third-party glass shop they used. My dashboard screen won’t engage my backup camera now. I brought it in for them to look at it and was told I would have to leave it there until they could duplicate the error, which I explained exactly how to do. I got so frustrated that I eventually just gave up. I would rather pay for oil changes, a new windshield and repair to my panel than have to take it back there. I was without transportation for over a month and had to beg for a few days of rental car. I saw people getting rental cars for their oil changes and repairs, but one was not available for me.

The salesman here in Corpus Christi, Texas said it was impossible to get me the car I wanted. I looked on Cars.com and found that your dealership had two of the exact cars. I emailed your dealership, received a reply from Tony Roach and bought the car for a reasonable price. I really love the car. It has plenty of power and marvelous gas mileage. Thank you for the great service.

They have taken car of my car for 8 years. good job, thanks Lance Smith

Went to get a service done on my brand new 2018 car. When I got there, the person assigned to my car wasnt there,as I was leaving the car for the service she was on break. I had never met her and so now im not given any information on what actually happened with my car and weather or not it can be prevented in the future. Needs to work on customer care.

Found several cars online I was interested in so I visited the dealership to look at them. I was very confused when I was told the price of these vehicles (each time $6-$8k over internet price / MSRP). I was told the website is out dated and that prices are really high right now. The internet price was already ~$2k over KBB at a dealership and then they try to take advantage of the current financial climate to tack on another $8k and screw over the customer.

TLDR: They are going to rip you off for a new car.This feels strange to write the but 90% of my car buying experience was great, but to me, the most important part of buying a new car is the price. I was interested in a vehicle that MSRP was mid to high 40k with some bells and whistles that would of had it at roughly 49k. They tried to sell it to me for 65k... this is without their fees and taxes. They claimed it was the chip shortage and they are losing money too. This was a lie and the reason I write this review. I called around 7 different kia dealers in both NV and CA they did have slight increases to pricing for the same vehicle in question but only like 1 or 2k higher the asking price. Another thing that bothered me is that I came into to sell my car as well. Got a quote from KBB for 10.5K and when I brought it in, they said they would only give me 7k for my car because my moonroof would not open. I feel hurt by this because it was a nice experience with the sales but they ended up being shady. I was ready to buy, now I am going with a dealership elsewhere.

SUPERCEDES ALL OTHERS! EXCEPTIONAL CUSTOMER SERVICE! GOES ABOVE & BEYOND! LOVE MY NEW CAR!! THANK YOU CHERAE & CHRIS YOU ARE THE BEST!! WILL DEFINITELY SEND ALL OUR FRIENDS & FAMILY TO YOU!

Amy Smith made our entire transaction with Lithia Hyundai great. She did al the leg work and every bit of the hard work herself, so we didnt have the stress of it. I recommend 100%

Came here to have an issue inspected on my vehicle on Monday. Wednesday showed up only to find out that they had the wrong phone number as well as found every other problem except the problem I came in for. Will not be returning here nor giving business. Whole bunch of suggested repairs but not a one about the issue I came for.UPDATE: After 20 mins of YouTube and common sense, I was able to fix my car with a piece of rubber from the junk yard. I guess this was $320 life lesson. Maybe the mechanics should go to basic 101 auto shop again.

Fast courteous service! I was NEVER this friendly at my job LOL. The people and atmosphere here are extremely positive. No pressure to buy anything and the employees seem genuinely happy to be there and to help me. I dont usually spend time making reviews but I rarely receive this type of top-notch service from anywhere else.

Always a wonderful experience with Lithia Hyundai service department.Lance is the reason we bought a 2nd car from there. Always fair and always takes care of things as fast as possible.

They are more honest in compare of BillPierce Honda dealer. They wont play a game with you, little bit of misunderstanding but overall was a good experience.

Bought a used car here. Very clean. Employees all covid compliant. Patrons must wear masks. All staff so friendly and helpful.

In and out with what we wanted. Great dealership. Worked with PJ, good sale guy to work with.

I love working with Hyundai and had the best sales associate Holly Jensen. I had gone in to test drive a 2018 Santa Fe, but upon arrival found out it was a basic model which isnt what I was looking for. Instead of leaving disappointed, Holly asked me what it was exactly that I was looking for. I provided a list of must haves. Holly was able to do an inventory check and found my literal dream car was in stock. She made the whole process so easy and enjoyable. The finance process was a breeze to get through as well. They worked with me to get the payments close to what I wanted. I love my car which has all the features I was hoping for, plus more that I didnt even think of. Super happy with my purchase.

Still waiting on Lithia Hyundai of Reno to fill out DMV paper work after 48 days still nothing. Sent the paper work they need the 2nd of Sept. Holy was great to deal with when buying the car. Back office no so good. Would I buy another car from them? NO...

I always have a great experience when I come to this dealership. I love the vehicles, I love the service plan and warranty that come with the vehicles. I love that even the base models come with fancy stuff.

I have all of my vehicles serviced here, even the non-Hyundai ones.

Super simple!!! that day of buying our scion xbThe team at Lithia Hyundai Reno were fantastic from start to finish... Thank You!!!Holly Jensen you are the Best!!! We are very pleased with our Scion xB

Mr. Levei (one of the managers at Reno Hyundai ) has been super helpful while I was shopping for a vehicle. He treated me like a family member, gave me respect, very professional and kind. Very pleased with his behavior in this regard. Very happy with the purchase as well. Thank you!!!

Youll want to ignore messages from these folks offering to buy your vehicle, unless you appreciate lowball offers or bait-and-switch tactics.

Most everyone is friendly, but the communication from the service department needs some work. I had my car in over 6 weeks ago for service, they were going to order a part for my car and I still have not heard a word from anyone.

Great job servicing my 2017 g80. Also Brett Roderick was instrumental in me getting my car repaired by Carmax. Very pleased.

We have always had great service and enjoy working with Lance!

Fast and great experience buying a new car! We will buy another from here.

Got charged 300 dollars to replace a 150 or so dollar battery from napa. They really increased the price to their benefit. Didnt even call to ask if the charges were ok they just did it and said it was ready to go. I get its a dealership but godamn.

Our experience at Lithia Hyundai of Reno was truly awesome. Very helpful staff. Our salesman David was a super fun guy to work with and he knew a ton about the vehicle we were looking at. He went above and beyond and when my wife and I needed to run home, he helped us look at a different vehicle by taking a personalized video of it and sending it to me. Ultimately, we had a great time working with David and I am thrilled with how everything went.

Never buy a car at this dealer, they are irresponsible, they took more than 3 months to send my documents to the DMV and not pay their full part. They always told me lies.

Warning, I can’t recommend buying a used car from here. They told me that my used car had all 4 brand new tires and when I had a flat it turns out the tire with the flat had a plug in it. Therefore, they lied it couldn’t have been new, the service person didn’t give me any break on the price or try to compensate for it in any way. He just said he was sorry that it happened. I had to buy 4 new tires since it’s AWD. 🤬 What else are they lying about, if they lied about the tires.

Tabitha was great. Diagnostic tests not effective. Car continues to have CEL come on anytime driven more than 200 miles.

Wonderful people, great prices and great options. I have bought my last two cars from these guys and each time I leave knowing il be back . Ask for Cherae she is the best!

This was the best car buying experience I every had. Garrett and Devin were great. They went over everything and answered all my questions. I will definitely recommend this dealership

Brock is a great guy, and I felt at home with someone who is Nevada born and raised. He was ready for every question I had, and then some. He was present through every step of the process, went above and beyond as he introduced me to my new Sonata Hybrid, and even called to wish me a happy birthday! A credit to his employer. Ask for Brock if you decide to stop in to check out a new vehicle.

This dealership pretty much ruined my whole car buying experience. I saw a car online I liked. It had an internet price that was lower than the msrp. Salesperson called me and when I asked if they still had that car, she said yes, please come in. When I came in, another salesperson said the car just arrived, not ready for sale, the price is not what it says on the website but it will be about $9,999 more than asking because they have to add their High Desert Protection Package. So they want $10k above MSRP. And his attitude was pretty much take it or leave it, that’s just how it is. So, do not buy from this dealership. And do not pay more than MSRP. Because of covid, this dealership and many others are taking extreme advantage of people with their stimulus checks burning their pockets. Needless to say, I decided to leave it. I’m not gonna be that chump.

Ryan was a great help and helping us purchase our truck and getting paper work done it was a great experience! I would refer family here to purchase their next car!

When I first arrived at the store, Matt welcomed me kindly. He told me which part of the car I should check. He told me the information that it would take about 2-3 hours. But he finished checking the car a little earlier than he said. And he told me that I should contact Hyundai that one part of the car doesnt have parts now. He was kind to me until the end. I really liked it.

I went to this dealership on Saturday wondered around the lot for about 15 min before I got help at that point I should have left. I know for a fact I was lied to. I do like the car so I was ready to just do this. I did keep in mind the lies i was told when it came to Financing end that was when i planed on sharing my info. I called had to leave a message still havent received a phone call back. I just guess they didnt wont my business there lost not mine.

Best experience buying a car..ever. MikeCoz is a super salesperson, and Bryan was wonderful doing all the paperwork and financing..We are very, very pleased

Everything from the salesmen to the finance person were great!!

Brock made the new car buying process smooth and stress free. He was always available to answer questions, made sure we were aware of all of our options, but at the same time never made us feel pressured. He was so great to work with!

Matt in Sales and Tabatha in Service really follow through after the sale and stand behind the product.I have purchased a number of cars from here and have always been treated well during and after!

Our experience at Lithia Hyundai was a great one. Our salesperson efrin was very courteous to my wife and I,took the time to explain alot of options then proceeded to make us our deals with our purchase.

Thank you for helping us out of towners with a screwy situation!

Lithia Hyundai of Reno was exceptional!After repairing my credit and still needing to rebuild a good status, I had reluctantly phoned for information on qualifying for a new car.With in 30 minutes, I was being picked up. Along the way I explained the type of vehicle that would suit my lifestyle. After a walk through the dealership, my sales representative delivered the perfect car for me.Thank you Lithia Hyundai of Reno!

After looking all over Northern California for the car we wanted, we ended up driving 4 hours to Reno, and it was completely worth it. The salesman we worked with, Garrett, was friendly but not pushy, had good knowledge about the car, and didnt make up answers to our questions when he didnt know them off the top of his head (which has happened to us at multiple other dealerships). They had very competitive and fair pricing, and didnt try to pad the out-the-door price of the car. I never felt like I was being manipulated during the process (also an experience wed had in the past). Furthermore, things are a bit more complicated buying a car out of state, but they tried to make the process as foolproof as possible to ensure we didnt miss any steps when dealing with getting the title and plates. I would highly recommend this dealership.

I had a great experience with Lithia Hyundai of Reno. I was looking for a SUV. My first stop was Hyundai and I found a low keyed guy that helped me look around. I found the Hyundai Tuscan and loved it immediately. Took it for a drive and the rest is history. PJ Pourjami completed the sale and he was low pressured kinda guy and very helpful. I forgot his assistants name but he was great as well. I havent had a Hyundai before and Im happy with the services they offer on the vehicle (too numerous to mention). I like going to a business that doesnt bombard you with aggressive sales people. Thank you for a turning me on to really beautiful Tuscan. I love it more everyday.

Nice service reps, but didn’t fix the problem. It’s the second time I brought my Santa Fe Sport into the shop for the same problem. Some how, “we couldn’t find the problem” doesn’t work for me, especially when it’s a safety issue. Also, shop hourly rate is outrageous.

Your service department is a pour excuse.They need better training.

This is a great place to buy or sell your used car. They have a pretty decent collection of used cars, SUVs and trucks. They also have a healthy selection of their newer models. All the employees seen really down to earth and are willing to help if there are any questions. Even the overall upkeep of the property and lots is impressive. Definitely recommend visiting-

Hello. My name is Jason. And I bought a good car from good people. Car had a warranty and the are fixing the motor right now. Great people and easy to work with. The service is great and the Managers are very helpful. Its not every day you enjoy you trip to the dealership.

Ryan was very helpful in getting a broken trunk latch fix. It broke in Reno while on a trip from Colorado.

Wonderful car buying experience!

I had to take my car in for some unexpected maintenance, and their customer service staff was superb! Lance and Beth were very on top of things, helping to make the process from scheduling, to dropping off and picking back up my car flawless. I also used the car drop service through them and was very please with my driver-kind, friendly and quite professional.

Had my car posted for sale via Facebook marketplace. Through Facebook messenger, a representative from lithia reached out to me. They gave me an offer on my Car for $21k. Hoping to get more than their offer, they asked me to bring in my car. I took the vehicle in to the dealership where they offered me $1000 less than the offer made through Facebook messenger. What a complete waste of time. If they reach out to you and make an offer, dont think its a legit offer. They just want you to come in to low ball you. Id go somewhere else.

I did not feel pressured. Great service & friendly staff/

Larry F. And Tabatha C. Are awesome. Flawless costumer service and seamless effort. Yes its a dealership so it takes time to buy a car. But, the people are kind and you fell like your home. Nice cars in the show room and lots of trucks in the parking lot. If your looking for good people to get a car from it them. Service to sales. manager to owner. As a resident of Reno I am glad I can buy my car at lithia Hyundai Reno Nevada.

It took 1.5 hours to get an oil change and tires rotated with an apt. Seems a little long? They also didn’t fill up the low tires, which seems like it could be included in the tire rotation. For $100 it’d be cool if they did a little more than the basics.

We went in to drop off a car for service and ended up with a new car a day later. The purchase was easy, the selection was great, and everyone was friendly. The low finance rate -0 percent- was a deal maker. We love the Tucson and appreciate a new vehicle (we were planning to buy used). Overall a positive experience- we recommend a visit to Lithia Hyundai!

Great people, very friendly and attentive. Vehicle was completed in the quoted time which made me extremely happy. Will definitely be back for any service or repair that I am unable to do on my own.

Unbelievable staff, very comfortable atmosphere, no pressure. Exchange and upgraded us into a car I feel very comfortable having my wife and son in. THANK YOU!

Lithia Reno of Hyundai has done me well! Working with Lance Smith has been a privilege to have as my person of assistance! He made me feel at ease, answered all my questions, directed me down the right path, actively listened to my needs and frustrations, and made the process of getting my car serviced that much smoother than i expected! The best part about him was making it feel more personal and was able to relate and not only talk about vehicles but making my visits personable! Honestly would love to stick with him as long as I have my Hyundai!

What a joy to work with this company! Matt C. Was just a genuinely kind person. I was prepared to buy when I walked in the door but at no time did I feel pressured or rushed. In fact quite the opposite. I was the one rushing THEM. The calm and self preposessed attitude of the employees settled me down and allowed me to be excited without being a jangle of nerves.And my used car is a real little gem. I couldn’t be happier!

When buying a 2019 used truck I was told that it would be fully detailed it was not. there was a broken shock hanging in haft it took then 2 1/2 days to replace one shock this was after appt was made a week prior. and was told it would be done by 5pm the day of drop off. I did sent e-mail with pictures to service mgr and gen mgr. I did not receive a reply. it would seem that they do not care about after sale service. Jim Welker

The team at Lythia Hyundai of Reno are BEYOND amazing!! I have been taking my vehicles to Lance and Matt for almost TEN years! They have always gone above and beyond to prioritize my safety with my vehicle and even make me feel like FAMILY! One recent example involved when the team went above and beyond to surprise me with diapers in my car, after finding out my husband and I are having our first baby! I am so so grateful to this team for their care of BOTH my car and my husband/I as people! Lance and Matt--You guys are amazing!!

Friendly! Professional! Thanks! Oh, and I LOVE my Tucson!

Not happy with our experience with Hyundai of Reno will try Carson City next time, second time buying from them, time to move on.

If they contact you threw craigslist trying to buy your vehicle do not even respond. Had my 2015 Silverado for sale on craigslist and was CONTACTED by Amy one of the buyers that they were interested in buying it. After a few text she offered if I would take 27k for the truck I told her bottom dollar is 28k was told that they might be able to work out a deal. Show up and get offered 26,500 not even close to to the 27k. When I ask why did you guys offer 27k no real answer, I would guess as a tactic to get you in the dealership. Total waste of mine and my familys time driving down there, after they CONTACTED me wanting to buy my truck.

Courteous service rep. All reps that I observed wore masks and provided a relatively clean and safe environment. My review is only provided to encourage continuous improvement of the entire process.I scheduled service online for a routine oil change, an issue with window not closing completely (had to manually line up window to make it close completely), inverter not working as explained by the sales rep when we bought the vehicle, and some fairly minor body damage. The oil change was done without issue and timely. Window issue was checked and it was explained that there may have been a recall that didnt work and the company was working on a new solution to the problem. The widow did close at the service center, however I explained it doesnt close when driving and vibration at highway speeds causes the window to get off track. The inverter was checked by service tech by plugging in a phone charger. I wanted to plug in a small vacuum cleaner which does not work. My question is can you plug things with induction motors such as vacuum cleaners. The specs say 115 v 150 watts. I feel it should have been checked with a max load. I was informed after arriving at the service center after an hour drive that there was no body shop so no one to check out the damage or provide an estimate. I feel I should have been informed of this when my appointment was confirmed so I could have scheduled a visit to a body shop during the same trip. All my interactions with the service rep were pleasant and I believe he did his best to explain what was done and answer all my questions to the best of his ability. I would give him 5 stars for his personal effort.

I was there for the service and Lance is the BEST! Excellent Customer Service every time I get the car serviced.

Best staff and service. Dylan is a family friend and we have gone to Hyundai Lithia for our last two cars. They were extremely helpful with repairing our vehicle recently. Thank you. Need a vehicle this is the place to go. Tell them I sent you!!!

I dealt with a gentleman named Lance who was just all around great and very professional I just love everyone at Reno Lithia Hyundai.

I needed to replace a hyundai key that I had lost and Matt in parts was extremely helpful. He made what could have been a long and frustrating process into a short and efficient one.

My experience with Lithia Hyndia Reno was everything you would like car buying to be. Holly is one of the most professional sales representatives that I have ever worked with. Due to some credit matters she had to go the extra mile to not only secure the correct vehicle but also financing. I would not only recommend Lithia Hyndia to anyone looking for a vehicle, but specifically ask for Holly Jensen

Purchased a vehicle from Lithia Hyundai of Reno. I had a previous issue with them regarding my trade in but this was rectified. The sales experience had some bumps but happy with the vehicle I purchased.

Tabitha was GREAT!!!The rest of the service staff has a lot to be desired. They were scream at me from the time I stepped out of the car. They dont have room for all the cars that come in and then take it out on the customer and their family or friends that come to take them home.I also think seals should be an item in stock not needing to be ordered. Then I have to take more time off work to get the seals fixed. They should have done it when it was there or given me a loaner so the vehicle was complete when I picked it up.

I really recommend, Lithia Hyundai of Reno, exellent service & warranty.were happy with the 2021 Hyundai Kona-AWD

Customer Service Representative, Tabatha Culver, was outstanding with great attention to detail and keeping me informed of any issues that appeared during service.

Small location, they arent doing much to make it worth waiting for in the dealership. But its fine. Service is usually good, never bad

I was referred to Lithia Hyundai of Reno by a close friend. I was amazed at the total experience! They got me out of my loan and into a brand new vehicle! Outstanding customer service!

Got me financed quick. Found me insurance that suited my needs. Always very friendly. Bobby and his dad were great to me. Tabitha in the auto care center is super amazing. The whole staff there is awesome. Ill be going there to buy my next car.

After researching for suitable awd vehicles for Reno I found my choice of Lithia Hyundai as my dealership to be the best decision I made.The sales personnel and finance staff worked out a great deal and I have a brand new car. 2020 Hyundai Santa Fe is mine to enjoy my travels in . Thank you Lithia Hyundai of Reno

Loved them did amazing job!!! David and tom there best people go to when buying a car !! Willing help u and put u in a budge you want ! Honest and so caring !

We had a phenomenal experience working with Lithia Hyundai in Reno. We are a military family and we were moving from London to Fallon, NV and we needed an SUV for our family. We worked exclusively with Holly while overseas to identify vehicles of interest and once we arrived stateside, Holly made it all happen for us! She even delivered the vehicle personally to our home so we didn’t have to come into the dealership with our children during these hard times with the pandemic. We couldn’t be happier with the entire experience and highly recommend working with Holly for your Hyundai/car needs at Lithia Hyundai!

Well I dont know much, but my experiences for having my first car with Lithia Hyundai was 100% satisfy. The service that was provided and the help was successfully meet my need. And also those who help me was Ron & Pette was very kind and friendly and they take their time to help me out. I love them and their services.

After having to trade in my Tucson which I loved due to a recall Im changing my review. I feel like Lithia Hyundai of Reno only cares about their rating and making money not about the customers themselves. While the service department has never done wrong by me, I honestly will never recommend Hyundai again at least not this dealer.

I always enjoy the greeting I receive when I walk into the service department. They can read my demeanor as professionals should and can tell if I am in a hurry or on a patient day off errand. They match the small talk accordingly and always take great care of me.

I love my new car!!! Thanks Chris and company, I appreciate the follow up call as well.

We bought a 2021 Palisade and we love it! So fun and comfortable to ride, with a big variety of cool gadgets and plenty of space to take the trip with the kids to the lake. Thank you Lithia Hyundai for tacking good care of us and my family, and thank you PJ for your help!

Bf and I purchased a car from Lythia Hyundai this passed weekend (march 20th 2021)We werent going in expecting to make a purchase but more so rather just LOOK.I know what youre thinking, well they probably pressured youNot the case here. Yes, they wanted to get us in car, sure..but we didnt feel pressured.Our guys Efren was personable and make our experience a great one. Devin in financing was also a great dude and the process was calm and .... actually fun..I really feel like we made a good decision by choosing this place. I feel like they went above and and beyond.

The maintenance on my new car was completed quickly and without any problems. The office staff was very friendly and efficient.

Great service, and fair

Outstanding customer service. I was so happy my son and daughter in law went and bought a car here as well

My wife and I came in to get the oil changed with the life time oil change, and they let us know about a service that was due also at that mileage time, so glad they are on top of things like this. We want to keep our Tucson running at top performance. With a Saturday appointment we were in and out in under an hour, doesnt get better than that. And hats off to our service advisor, he was awesome, pleasant, and cheerful for the morning. Keep up the great work Reno Hyundai.

Great work! Nice car! I’ll be in there to buy a car in 3 or 4 years.

Everything we needed to have in order to make our purchase work, Holly got it for us. We love our Santa Fe Sport and the patience we were shown. It was nice to be sold but not pushed. Thanks for taking the time with us.

Always a great experience. We buy all our cars here.

People are great! Weve been buying and servicing our cars from Hyundai since 2006. Wont go anywhere else!

Lithia Hyundai always answers their phone. They are very helpful, and very nice. I get my car serviced here because of the people who work here.

Robby was a great help. Their not pushy at all. Answered all our questions and were very patient . Pleasure to do business with