These guys are amazing! No other auto parts place in town will change out your battery for you and Mike and his staff are always cordial, personable, and beyond helpful. Best customer service of any auto parts store in all of Northern Nevada.

Rude staff member, manager was even more rude. Had the battery I was sold tested and the test said, near end of life tried to get it replaced, they refused to replace it.

Had a potential bad battery. Looked up replacement to see if it was in stock. When I went in, told them my problem. Instead of just selling me the battery first, they offered to test my original battery and make sure it needed replacement. Sure enough it did and they had my battery in stock! They also, since it was easy access, replaced it for me too! Excellent customer service, very friendly and really appreciated them offering to test my battery before selling me a new one! Will use AutoZone for any of my car needs! Thank you again for the excellent help and service!

Found what I needed and staff was quick to get customers out the door!

The manager/supervisor was so amazing!! They went beyond what I expected. Thank you so much

Great service when there not busy

Bret or Brent put in a new battery for me today. He nice, efficient, and informative. I tried to tip him but he would not take the tip. I will always come back to this store because of him. Gray

This location was not a good experience for me. We walked into the store, there were about 5-6 guys in the back of the counter talking, didnt say one word to us. I heard one guy cussing out loud. There was not one customer in the store at this time. I asked for assistance after walking around trying to find what I was looking for, since it was a small product and so many. So, I asked for help from KC and he pointed and I asked if it was easy to locate? He said yes in a rude tone, like if I was an inconvenience to him. So I walked over to where he told me to find it, still couldnt find it until another associate walked over and took it off the wall for me. I WONT return! Theres a lot of other places to chose from! Theres no excuse for anyone to be treated that way! I DONT recommend going to this location!

Great staff very helpful

Helpful, funny staff. Enjoyed the experience.

They didnt help out. It like I ruined there day. I wont go there. Bad service

Ok

Awesome staff. Very helpful

I had to buy my girlfriend a battery for her car, I like the duralast battery. And they had very helpful staff.

Great service

Really pleased with the guy that helped me yesterday 01/21/20 with my battery. Very knowledgeable and went above the normal service of figuring out what was wrong with my newer battery (my post was stripped and loose, so he built a new one). To double check my new warranty exchanged battery was good, he also tested my starter and alternator. Very pleased... 👍

My favorite Auto store, best rewards program and amazing brake part warranty!

Lots of items to choose from. I liked it much better than O Reillys.

Parts on hand! Good service!

Great team that work here. That is a direct result of great leadership. Helpful and polite, even with those rude customers that just dont want to be helped. They have more patients that I have. Dane is a prime example of that. I watched a lady just looking for a fight and he was just there being as helpful as could be. I was behind her just rolling on how she was acting. Thanks for the great service and that most important to me

Hella good

They came outside and checked my battery and alternator. Great covid set up for paying.

Service is awful; the guys just stand there doing nothing and then the one that attempted to help walked over to the part I needed and without a word walked back behind the counter. It was confusing and took way to much time.

The AutoZone is a conveniently located Auto Store, they seem to have everything, and if not can quickly order it for you. The Staff is generally very knowledgeable an Helpful. They actually came out and helped me locate and install an Air Conditioning Kit - Im nice and frozen now.Try them, youll like them😎

All the staff very helpful and friendly

General Manager is awesome! I found my self with my brakes going metal on metal an these guy helped me out so much. I will definitely be doing all my shopping for my car need in this location. Im so grateful

Like this place very helpful and havnt let me down

Best customer service of any AutoZone Ive ever been to. I live in Sacramento California and had to make a delivery to Reno Nevada. For my company vehicle they took care of all my needs with a smile. They were great. I only have one regret is that I forgot the names of the two gentlemen that helped me. And I have one complaint. Why did I have to drive out of state to get good service? LOL

Will never purchase another item from here. First sold my husband the wrong size batteries which for his truck were over $500.00 and was rude to him when he questioned them being incorrect. Brought them home and were the wrong size. Went back store and employees could not find the correct size. Said they only had one and my husband found the other. They did not refund him the correct amount. Went back to fix the refund (owed us $45) and said sorry cant fix it. Really you owe us $45. Do not shop here.

Nice store, product I wanted out on shelf. Male clerk didnt offer to help. Too busy on cell phone. No one greeted.

Tell you they have the part and then you get them they dont

Friendly service reliable parts

I went here to get a battery, and I asked if someone could put in for me. The guy did, however he was very rude and make me feel uncomfortable. He was looking at me up and down as to be judging me.

Excellemt service.

Great place for your cars needs..

Great service. Awesome employees

Excellent customer service, very friendly staff.

Special orders for christmas presents. Good customer service.

Super helpful best auto parts store in my book

Helpful and professional. Quick in and out. Everything at a good price.

I am going to have a lot of time to get parts and enjoy the great customer service

Great

Had a great employee greet and help us. It was a quick transaction and decent conversation

A good place to pick up common Auto Parts after regular business hours. Closes at 10 p.m.

Good location in south Reno with parking. Had great customer service. Friendly staff.

Very helpful staff. Great prices too.

Excellent customer service. Battery died...was replaced quickly and easily, under warranty, at no cost.

Great place, friendly folks here

Local store...always very very helpful. They have lost a lot of my business only because Amazon has better pricing. But sometimes you need personal help...this store is the place to go. This is usually the case however the manager there I think is an idiot, Senile and just plain dumb. He cant keep it straight what year vehicle what size engine or the part that youre calling to find out if they have in stock. Then he says I have to come in and pay for the part before hell order it... $21 part. Ive never in the decades Ive been working with Autozone have I had to pre-pay for a part. Ill be writing corporate about this guy and if they dont get rid of him theyll be losing my business.

Very helpful, didnt try to sell me things I didnt need.

They always have what i need although checking out can be a bit time consuming when its busy

Always had a good experience autozone.

Overpriced and ok selection. I would love to buy a tesla and never have to use these stores again!

Great customer service. Friendly staff. Two thumbs way up😎

If i need help with purchasing the right part ir anything else for my vehicle the employees are very helpful and Curtis.

Needed a battery. They helped take it out and place a new one in. Awesome job.

I was able to use their tools to fix my headlights.

People great to you them wanted to help us.

The people there are helpful and will find your parts even if its not thru them

Great customer service. Go above and betond to het you what you need. Great advice from experienced employees.

Great staff really knows it perfectly {bill}

Disorganized. I waited a long time while they looked for my air filter just to find out I would have to drive across town for it. ORiley had it in stock, they said even if they didnt have it, they could have had it there the same day so that I would not have to drive across town.

Their get help. Love this place

Zero knowledge and not very friendly, come on guys!

Helpful staff. Thanks guys.

Had what I was looking for. Were polite and prompt.

The staff here goes above and beyond to help! Excellent service!

Great service helped me with everything i needed help with!!!😍😍😍

Dont waste your time. Go to nappa, OReilly, or carquest down rock!

Great service, went there for a car battery and was out the door in 10 minutes. Absolutely love this place!

Auto parts, installation help, tool loan program, friendly knowledgeable staff

I am super clueless when it comes to auto parts, the associate was friendly and very helpful. I would highly recommend this store to anyone.

Good service have answers when i ask them

They do their best to help, depending on the amount of staff. Parts usually in stock

Awesome guy,help us with battery

Always have what Im looking for, but if they dont, they will call other stores, or have tge part within 24hrs.

The people were really helpful here

A little under staffed but got the right parts at the usual decent price

They didnt had what I wanted and I was told I didnt needed it. Ended up buying online.

Nice staff, Good assortment of tools

Very helpful, and friendly people to help out

Extremely helpful and friendly staff!

Friendly staff! They are more than accommodating!

Know their stuff and are very helpful

More parts

Dont honor your warrantys and wont look up my pads, and some geriatric(Walter) that usually give me the wrong parts for my vehicles or argues with me for what i need for my vehicle(heres a hint i know whats on it....i built it) seemed to enjoy prattling off to go chat with the manager(Matt) to give me the same attitude, when he comes up, and tell me to calm down, well thanks guys, giving your competitors buisness i guess is gonna be the right way to go

No comment

Very helpful, friendly & knowledgeable.

Helpful and friendly staff.

Great service with knowledgeable people

Very helpful staff.

The store says it opens at 7:30 to save you the trouble its now 7:57 am and its still closed!!

Autozone ALWAYS does me right..

Could not get waited on, left empty handed.

Good help you if you only came in to buy one thing and have to wait behind two people asking how to rebuild their engines

Very helpful staff!

Friendly helpful staff

Favorite place for automotive products.

Little disappointed in available inventory, and understaffed.

Not as good as Napa, but will get you the parts you need.