They tried to help but ultimately couldnt. The systems they use and from the 90s. Go to OReillys.

Napa Auto Parts is one of the few remaining true auto parts stores that have a complete selection of parts for cars, both classic and modern. Looking for a hard to find metric bolt or fastener? This is the place! The staff are very knowledgeable and can help you find what you are looking for.

Wow somebody really helped me got to order part for 1998 thanks paul

Horrible and RUDE service, in particular by the owner himself!!They lost my business for good!!!

This place is great! They have a large selection of parts on hand and in stock. They also will mix auto paint to factory paint code in the quantity you need which is absolutely awesome!! Even can make aerosol cans of factory paint. Ill definitely be coming here for all my auto parts needs and paint needs! Also, SUPER friendly and helpful staff. If you need parts or paint, I cannot recommend enough this place!

If they dont have your part they will sent you where you can get it .

ALL 5-star reviews are quite generic and false; BEWARE.Speaking from a real experience myself: They gave me wrong information and consequently I purchased a wrong item and then when I tried to return it the manager/partner refused to honor it.I never went back to this store, let alone this business any more!

So friendly and professional.Exceptional service!Thank you

They did not have the spark plugs I needed in stock. I had to order them and come back the next day. To pick them up. This is a basic item that should be in stock period..

Good guys, can be a bit pricey.

Great deals on engine oil

Employees dont wear maskes inside with customers present

I originally bought the product online and had a online receipt confirmation. I agreed to pick it up in store and pay; however the owner did not honor the online pricing and asked me to pay what he purchased the item for and did not care to honor the NAPA corporate price as promised and charged me extra.This is not a professional way doing business and it is obviously violating NAPA standards and ethics. I encourage everyone NOT to give business to these types of store owners. Go to Autozone or OReilly where they are professionals and know how to do business.

Owners for personable! Always happy to share his wisdom!

Friendly staff who helped me with brake parts and all the accessories for it to be 💯. It was Kirk or Kurt who helped me. Thank you!

I had to come on here and change my review from a 5 star to a 1 star. I love this place but for me I have family who is high risk and coming here they dont wear mask and dont follow the CDC guidelines and are creating risk just walking in their. I walked in found my parts and walked to the register and the guy walked up not wraring a mask and it made me very uncomfortable. I will now compromise and go to the other spots where they do follow CDC rules.

Very helpful staff to the point the gentleman suggested if I need help to install a windshield wiper.

Redwood City Napa and Burlingame Auto Supply are the best Parts Stores on the Peninsula. Many of their employees have decades of knowledge and if they don’t have the part on the shelf or if Napa doesn’t carry it, they know where to get it. Family owned and operated since the 70’s. One of the last true Parts Stores.

This is as good as a NAPA gets. NAPA has great product but usually very poor service (San Francisco locations). This NAPA has good service; sometimes you dont get the right person right away but you will if you hang in there.

Fake 5-star reviews. As one person has stated, the owners have a FAKE smile while aiming your wallet.Dont waste your time or money here!!Try returning a defective part and see it for yourself.

My worst ever experience in this business where the owners/partners are so rude with even their fake smiles.Because I did not have a receipt for a belt they would not replace a defective unit. Then I provided them detailed info(credit card purchase) and henceforth my proof of purchase was clearly established but he still refused to honor a $30 replacement.Save time and money and stay away from this place.

Very helpful people there. Have picked up parts before, but this time I got a spray can of touch-up paint. Lots of good instructions on how to do it. Only available 8:30 to 4:00 for paint.

Very helpful staff with good knowledge of auto parts. They helped me get the right shocks for my truck at an affordable price. I will go back there next time I need to fix something on my truck.

Very good customer service. When other stores would give up and just say that a part is not available, these guys dont give up. In fact, they have always found the part or tool that I was looking for, or come up with a reasonable substitute and amazingly it has almost always been in stock.

Expensive compared to the other chain auto stores. I usually head here when I want higher quality parts or need better customer service, but recently its been getting worse and worse. Today they even recommend that I go to oreilies when I asked about purchasing or borrowing a tool... I suspect Im done with this store.

Got a battery here and they warranty it right away.

Theyre knowledgeable and with NAPA youll get a quality part you can trust.

Cheaper then most competitors

Very helpful employees

Very helpful staff to the point the gentleman suggested if I need help to install a windshield wiper.

Knowledgeable and professional staff.

Very helpful. They had what I was looking for, a window scraper, those arent easy to find in CA.

Very Friendly and very Knowledgeable, no wonder they have great reviews.

They had what I needed. Replaced my rear brake lights. Fast and friendly service.

Great staff, friendly, helpful, have suprising amount of parts in stock, great auto parts store!

I can always find the part that I need there and the service is good

Nothing to write home about(them!)

Great people. If u need touch up paint for any car they can put it in a spray can to ur cars color code

Napa always has my back when i need a part for my trucks. the folks are helpful too

New employee not quite trained yet other that that satisfactory

I have been buying parts from Napa for years. I have never received the wrong part and the parts that Napa sells are the best. I usually buy parts for basic tune-up/belts change /oil changes. I will never buy any oil filter other than the Napa/Wix product ( they are the best). There is rarely a wait and if there is, it is short. The counter staff is knowable and can suggest the appropriate part or alternative. If they dont have the part they will order it and often have it with in hours or next am. 5 stars for sure.

They LOVE your pockets!!

One of the best auto parts for me

Courteous desk service makes a difference. I just wish they had longer hours of operation.

Friendly helpful and affordable thanks guys

Unfriendly staff took 10 minutes to realize I was at the counter waiting to pay for my stuff. Id rather go to PepBoys

Great parts Bobs is the best!

Got a great deal on rotors

Great customer service

Needed a battery, they had my battery!

Everything you need for your vehicle and more

Great job mixing paint!!

My go to for parts

AAA discounts

Great Service. Friendly Staff that know whats up...

Excellent place to buy your car spare parts

Very friendly good customer service

They could not assist me! They do not speak Spanish

Its good auto parts