I am very pleased with the prices and the selection. I was able to get my granddaughter some great pieces of clothing for a fraction of the cost. This in turn allowed Grammy to buy a couple of toys as well. 😊

There might as well have been no staff at all. The store required masks but half the patrons and the manager lady going in and out of the back office paid no attention to the signs. The rest of the younger staffers seemed to be there just to go through the motions. Prices were moderately high to outrageous for used childrens items. The bathroom floors had not been cleaned in some time. Over all in would not suggest this as first stop for used childrens goods its more of a last resort.

Not enough cashiers but the service was awesome.... after another register was open. I was in line after a return and when the other register was open the people behind me jumped in. It was ok because the cashier totally apologized and made my experience good!

Trying to sell items here is a joke. Normally I buy here all the time and trade in clothes we outgrow.. the rep was rude I asked how long it would take to look items over as we planned to shop for bigger sizes and she refused to give me an estimate on time just said a long time so we didnt shop like we normally do. Brought in 2 boxes of oshgosh clothes 3 jackets ... one a Columbia that was brand new (they didnt take it because it had dust on the sleeve you could wipe off with your hand) some clothes still had tags on them and were never worn. They gave me two boxes back only took a handful of items. They said they wouldnt buy it due to wear and tear. Basically a complete waste of time bringing the clothes in and after giving my number 3 times and the frustration of trying to sell my items I had no deserve to shop there. I voiced this and the girl rolled her eyes and said sorry maam very sarcastically.

Rude employees…over priced…poor quality! Store is dirty & stink! Especially the bathroom! Thank goodness there’s a lot of online yard sale sites where u can get what you’re clothes are really worth!

They have a nice selection of childrens prewore clothes.

The store is very unorganized and dirty. The service takes too long and the workers aren’t very friendly. And everything there is very overpriced. Once upon a child rejected my service and said I had to go somewhere else!! And was very rude to me and asked me to leave!! Definitely don’t recommend going there.

I have been to the store many times over the past few years, buying for my four grandchildren, and I have always had an okay experience. However, I came in on a super busy Saturday, and was helped by the most wonderful young lady, she had blonde hair. I think her name was Juliet. I knew the staff was busy, but she took the time to show me exactly what I was looking for, and put up with all my questions. I was very impressed with how genuine this girl was. On more than one occasion, I have been helped by an employee who was nice, but seemed like they would rather be somewhere else. Its a shame there arent more people like this sweet girl. Keep up the good work!

The store is huge. It does not look that big when youre outside. It is a very clean store and its organized as well. Emma and Emily both were very kind and had excellent customer service skills. I really appreciate that.

Great place for childrens clothes. Very reasonable.

Love this place. I have been to a handful and this one is clean and has really nice stuff. The layout of the store is also really great compared to others Ive been too.

We were so excited to find this location. Everything is meticulously organized and clean and SO MUCH selection. My only suggestion would be to coach the staff to be more friendly and helpful. They hardly said a word to anyone and were quite rude.Looks like this location is also for sale! If you can keep the inventory and bring in some rockstar staff you’d have yourself a goldmine!

Love going to this store! Good quality baby stuff at a low price. Its always worth stopping by. They constantly have deals and new items. Havent sold any clothes yet but plan on it.

Amazing store with great prices. Could use a little more help though!

Great selection! Hard to stop buying adorable 3T clothing! It was my first time. Ill be back. Bring $$

Love shopping here! Always a huge inventory. I really appreciated it too when i was 7 months pregnant carrying baby stuff to trade in the staff offered to help carry my baskets in for me and out to my car even though my stubborn independent self turned the offer down.I really appreciate the courtesy ❤️ And the staff are always friendly towards my children and offered my 2year old a sticker. Keep up the great work

Good selection and prices. Clean and well staffed.

This place has nice prices and good clothes, well organized. So it is easy to find what your looking for.

I dropped a duffel bag full of clothes, did get contacted with the amount.... apparently y only have two days to accept or not. I phoned one week to enquiry about it, they refused to tell me the amount over the phone....it was a whole $1.50.And because passed longer than two days they refuse to give y items back, somehow they feel entitled to keep them!!!!For $1.5 maybe u get some hair clips, seems to me the most dishonest business that I ever encounted for sure profitable & I totally understand how they got so many stores

Great selection and a very helpful staff, A+

Good source for kids second hand items. Easy yo sell to as well.

Very friendly staff helped me find some needed items. Very organized

Its so wonderful that there is a store in Rapid City where gently worn kids clothes can be purchased at very reasonable prices which is greatly appreciated during this not-so-good times.

Very packed with all things kids clothes, toys, shoes, etc. The isles were a little small but the lines moved quick. Lots of good deals to be had.

This place has very rude employees and it is very overpriced for a used clothes and toy store!

I got 14 outfits for less than $40. What a bargain! They always have sale. I will defiantly come back.

Great selection, clean and organized store, and kind staff. I shop here every time my kids need clothes!

Its a great place. Somethings are a little over priced for my liking at a second hand store. But other then that, I love it!

Great place to reduce kids clutter and earn store credit. Also great place to save money .

Excellent service and great quality and deals on clothing. Had my entire order picked out for me from an amazing employee. She contacted me and made sure I was completely satisfied with every item. They had the entire order ready to go when I picked it up. Would highly recommend shopping here!

Experience was good. But we got skipped in line. Its like they ignored us until my boyfriend made a deal of it.

They’re items are used but still tip top quality. The prices are fantastic and the best way to do it is to hit they’re sales. You’ll be buying brand name clothes for your child for sometimes as low as $1! But even the non-sale prices are great! It’s THE place to shop for your child’s clothing.

Staff was friendly and helpful. Their inventory was better than any other branch Ive shopped in, and Ive been to many.

Good place to get cheap used clothes. We go here all the time. But they wont buy any of our clothes we take even tho they have crappier looking stuff hanging on the racks.

Great selection, even better prices. Couldnt ask for anything better as a first time parent.

I live 16 hours from Rapid, but I always make it a priority to shop here when Im in town! Love the selection they have!

I havent been in the new store until yesterday. I dont know why I quit shopping there! Anyway- the new store is great. I went for the 10 for $10 sale. I was able to get my kids an entire new summer wardrobe. The clothes are so nice and the kids loved shopping with me! I am going back today to shop some more! We love your store. Thank you so much for the awesome clearance sale- it was a life saver!

Cool stuff

I love this place. Great second hand store, so much clothes!!

I think they need to have more than 1 register open at all times. And maybe move the location of the registers so they dont block the flow of traffic.Great selection of clothes and toys.

I always spend money when I go here lol Ive even found things for myself here before

Great place for gently used kids clothes and toys. Common good discounts too if you keep up w/them. I always find a gem or two of cool deals there and still spend more than I was planning on, but dont feel guilty about it because I got so much of a deal.

I love getting my daughters clothes, shoes, and toys here. There is always great deals on great stuff. The staff is always friendly, and when I bring items to sell they usually take a satisfying amount and pay well for it.

I came in twice today due to systems being down. All the employees were so kind and the manager was even willing to go through some items in my buy that I was confused about. While shopping it was pretty organized and clean for how busy it was and i have always loved your prices. The new store is so nice there is so much more in my daughters size. While in line an employee came by and helped every single person with their hangers. Upon entering and leaving I was kindly greeted. I feel like today was probably my best visit at this store despite it being busy.

I love this place, I will go back again

I only rate 5 stars because almost every time I come to this location for my 2 children this one young lady employee I think her name is Melody which is a very beautiful name, she is very very nice and has great attitude, she stands out from the other employees because she is a great worker from when I seen her, A wonderful pretty girl and a awesome employee! I would like to say otherwise for the rest of workers, no other employee at this store has matched her enthusiasm I have gotten attitude from other workers and have been ignored, I wish more like her would work here, I definitely will come back another day if i need to do more shopping and I hope to see that nice girl again for great customer service again! I hope someone tells her to keep it up!!and tells the other employees to give great attitude just like her

I usually stop at Once Upon A Child Stores when I go out of town and I find that some are tiny and barely stocked but this one was packed with variety! However in my sons size it was a little hard to sort through because pant sizes that are about 6t and also youth size small (6-7) were put together because they both say 6 but the youth size small is double the length of a 6t. I sat on the floor with a pile and held them up to each other to get rid of the ones that were extremely long. But like any store like that you just have to check before you grab things off the shelf.

This place is a joke!! I took 5 boxes of clothes to sell to them. I have taken them thousands of dollars worth of stuff and I have purchased thousands of dollars worth of clothes from this place. I was told 2 hours (There was 2 of us hauling in the boxes and we both heard the lady tell us 2 hours. Now they claim we were not told a time because they no longer give times). After 2 1/2 hours, I went back to pick them up. They still had not started on them. I get it, they are busy. We live out of town so can I just come get it tomorrow? Ohh no thats not possible because they have a same day pickup policy. If they cant get to it today, I still need to come pick it up today and bring it back another day. What a joke!! This place just lost a very good customer!!

This is a great place to buy or sell your childs clothes. The staff is very friendly and always ready to help.

I came here on a Thursday afternoon and it was not crowded at all. The staff was friendly, informative, and helpful and kept the store tidy. Buying and selling were both good. I love the selection and organization. Overall a very positive experience!

They sell used items for retail prices. While we were at the fair a week ago, my son saw a couple beanie babies he wanted. Although the women were very nice- the business charged full price for used beanie babies. I assumed they were new from a retailer because they were full price with zero discount. Which led me to not thoroughly inspect each beanie baby before purchasing. They post weekly that they sell brand new things like beanie babies! It’s been exactly 1 week and I’ve noticed that 2 out of 3 beanie babies have holes that were (badly) sewn up, and have since come undone. So I spent full price on not only used products but also damaged products I’ll have to (hopefully) repair. Price vs. Quality? I’ll never shop here again.

Went in about a week ago looking for a walker for my grand daughter when she visits. I asked at the counter where in the store I might find one and was simply told I’d need to just look. All of these items are placed high on top of the clothing racks. After searching the entire store and finding a couple of possible items, I went to the counter to get some help to get them down. There were 4 employees behind the counter and one customer being attended to that was negotiating a price. The other three completely ignored me, folding clothes and gossiping. The customer negotiating a price asked for a manager and clearly was going to be a while and still the other three ignored me. Finally the husband of a shopper who was watching this happen asked if he could help and pulled them down for me. They were very used and overpriced. One was missing a wheel and was priced at $30. Yet another gentleman helped me put them back and I left, never having gotten any help from an actual employee. I went to a retail store and got a nearly identical - brand new one - for $5 more. I had purchased a swing there about 7 months ago and was pleased. My daughter shopped there frequently. Sadly, when I told her about my experience, she told me that she had stopped shopping there for the same reasons. Terrible service and overpriced merchandise.

Once upon a child is always very organized and clean. They have amazing prices for the products they have. Some clothing items that would cost $30 at the store are $5 and still look very new.

I didnt dislike this place, I was just a little disappointed that they wouldnt accept more old school toys for children. Not everything has to be about technology. Teach kids the basics like they used to, and then bring in the computers and such.

I have 3 kids. 2 of them are twins so its great coming here to get deals on clothes. nice store and employees. The only downside to it would be how hot it can get while youre shopping and even just standing in line, especially during busy times or sale days.

Great store. employees are friendly and they always have so much stuff to go through.

Best selection of used clothing for children in the city!

Brought in a stroller so that I could purchase a different stroller because our family is growing. My current stroller has aired tires and I have had the stroller for 3 years and not once had an issue. I even took the stroller out of storage for the first time all summer because our current child is a toddler who likes to run or stand rather than sit in a stroller and seen they had a double sit and stand stroller. When I brought the stroller in, I was told that I would have to leave my stroller overnight due to the tires having air in them. I Had No Reservations other than I was leaving town and wouldnt be home for 4 days, again not once having an issue with my stroller including tires for 3 years. And everything was in proper order when I left the stroller there. Now I suddenly have an issue after leaving it with Unknown People and feel that they properly didnt care for my stroller because all of a sudden my tires wont hold air anymore. Its extremely upsetting not knowing what happened to a stroller that was in near-perfect condition and having to fix what they did to it.

Ive been to around 6 different OUACs and this is one of my favorite! The staff were sincere and helpful and their selections of not only clothes, but toys, are great.

Decent everyday prices. Sale prices are great! Check the items thoroughly before you purchase. Some things have rips/stains.

Always fantastic deals and finds!

Clothes are organized by size and color. Makes selection easy. Store was well kept and staff was everywhere. All items were in good condition still. I bought a bassinet that was in excellent condition.They have clothes up to 14-16 year olds, used shoes, and toys.I loved the the organization, cleanliness, and assistance from the staff. I plan to go back. If there is any changes, I will definitely update this review.

My experience at the store was simply horrible... I was astonished at how unprofessional the ladies that work there act. I was greeted with a smile upon entering, but that was the only pleasant experience I had. The store wasnt clean and there were clothes in the aisles on the floor. One of the employees stated the owner of the store had purchased alcohol for them since they were UNDERAGE and couldnt purchase it themselves. I was utterly disgusted! The other employees werent even working, they were just standing around talking. Another employee, right before I asked her a question, talked about how she was quitting soon, which made me feel like she didnt want to help me. The atmosphere is something I wouldnt want my children around! The toy section contained broken toys and overpriced items, there were some that looked like they were just thrown on the shelf. I usually never have to write a negative review about a place of business, after multiple times attending this store I have to say this most recent time was definitely the last time I would step foot in such a business. I would advise not wasting your money there.

LOVE this place!! Great prices. Great incentives or rewards. Specials. Specials.Specials.

Very good inexpensive store it wont break the bank

Lots of deals to be had, I bought books and a skirt for my little one, my older daughter got a dress and bought herself a Magic kit! ( Fun)

I love the new location. Staff was very helpful in making sure I could find what I needed with the new set up! I liked the old store but love the new one! Great job!

I love this store! They have a great selection of gently used items. Its nice to be able to buy used clothes and other items for our kids, especially when they grow so fast!

LOVE THIS STORE!!! Such a wide selection of great, quality items and great prices to go with it!!! A must try and you will come back time and time again! Staff is so friendly and helpful! See for yourself~

The new location is so nice! The store seems twice as big! The staff is helpful and always friendly. I have 7 grandkids and am able to find gently used toys and clothes for them.

I did enjoy going here until I came to buy a baby cart to pull behind a bicycle. We bought it for $100 (theyre $79 at walmart right now, should have done some research), and by the time we went to use it about a week or so later, we found out it was broken. After calling Once Upon a Child, they said that they only take stuff back within the week of buying it. I was very disappointed by this and the price. I dont think I will come here again.Edit:I have started shopping here again and I really enjoy it. Everyone is super nice and the prices are reasonable. 😊

I go to this store when Im looking for something specific that I cant find brand new. The employees have never really been friendly. Too many times, Ive waited at the register while looking at numerous employees..... who, seemingly, dont see me.Its so bizarre, I have to laugh about it anymore. I think I laugh so I dont get upset.I dont sell clothes here, so, Im not sure about that aspect of the business.I used to look for diapers and wipes but I kept finding the pricing incorrect. I would look up the retail price on my phone and it would be the same or even more!The clothes are not great. Very little in name brand selection.Like I said, I only go for specific items. (toys, costumes, holiday dresses)

Love this place. Great deals! Kids grow out of clothing so fast and its nice to have this option for their clothing.

I love this store! The employees are friendly, honest and fair. They have a set price for clothes they accept based on brand and conditionl and the price is very good. They have a wide selection of sizes and variety of clothes. If they dont accept something they always tell you why and will usually put tape by any stains! I will be sad when my son outgrows this!

Totally excellent customer service! Each time I bring in gently used items from my sweet sons closet and toy chest. They are so friendly and always help efficiently, professionally and with clear communication. A great resource in our community!

Great product selection and sales.Very friendly staff with sales posted online and with plenty of notice.

Love shopping there but I brought clothes in from last winter that my son outgrew and was told they were too old/faded and out of season. Ive seen clothes in the store in worse condition. Went to buy a cute outfit for my unborn daughter and it had stains all over the front. Kids are messy and I understand that, you should lower your expectations of kids clothes. If I wanted new I would go to the actual store. Im buying used, so you should be a little less picky on what you take. Especially telling me they were faded.. hello do you people not wash clothes? Every thing fades after being washed. I wont waste my time there bringing in clothes.. Or shopping. Ill go to salvation army. Thanks for the shopping and trading experiences before though.

Great deals on quality gently used childrens clothes, toys, and baby furniture. The store has the clothing all sorted by gender, size, and color. Added benefit, Once Upon a Child has a rewards program for even better savings.

Cant beat the value of gently used kids clothes at far from retail prices. And when theres a sale the deals are amazing!! The selection is enormous - almost overwhelming. Give yourself enough time to shop the many aisles and sometimes wit in fairly long lines at checkout.

Nice selection of clothes and shoes, friendly staff

Great place to shop for used childrens clothing and toys. The place is packed full of great items.

Be prepared to wait in line at least 30 minutes to check out while you watch 2-4 employees stand around and watch you wait. Every single time.

Very organized and clean. Great deals on usually expensive clothes and other kid/baby items.

Not enough boy size 6. Pants

The past month customer service has been awful. I can say I will not be back to this store after this last time. Every time I ask to get something down. Employees look at each other likes who’s going to do it. The person end up getting it huffs and puffs and has a bad attitude. Why have things on shelves if you whine like a big ass baby? You seriously need to have a talk with your employees they are not help at all. They are a waste why pay those employees for standing around whining? This place is just a joke now days.

I stood at the cash register while three girls looking through clothes ignored me. Then, I moved down to the other register where another customer was being helped. The cashier got done with that customer and proceeded to do other things before helping me. While all this happened, other customers were helped right where I was standing in the first place. In other words, customer service was extremely bad. My daughter was told the shoes were 70% off when she asked before we got in line. Finally, I am ready to checkout and was told the shoes were 40% off and I told her my daughter was already told 70% off and she proceeded to tell me the shoes are 40% off instead of asking who told my daughter they were 70% off. Terrible, terrible service.Today, 8-15-15, went in to buy the puzzle for my granddaughter that was $9.99 a couple weeks ago only to find it has gone up to $19.99. I asked about the price and was told those must have been the used ones I was looking at. Really, because I could clearly see on the puzzle that a new price sticker had been put over the old one and it was the same for the other puzzle that was just like it. I said the ones I looked at had the wrap around them and was told they wrap the used ones too. Does the wrap they use have the same advertising on it as the new ones? Definitely learned my lesson this time. I will not go in there again.

I would not recommend doing any kind of business with once upon a child. The store is very dirty, especially the childs play area. Today my son picked up a half eaten ring pop that was left on the floor. Its completely understandable that the staff cannot keep an eye on every aspect of the store at all times, but you can tell they rarely pick up the childs area or clean the toys they have out. When I took the ring pop up to a cashier and told her that my son had picked it up off the floor and that the area needed to be picked up she didnt utter one word, but instead just stared at me with a blank face.My main complaint is the issue of selling products to the store only to get low-balled by what they are willing to pay and then what they actually mark the product up to after they low-ball the seller and I do have a specific example. I found a beautiful snow suit back in the winter for my daughter and there was a price tag on the snow suit labeled as clearance for $6.00. I get up to register and they ring it up as $40. So I showed them the $6.00 clearance tag to see that it was actually a Kohls price tag and that once upon a child marked it up to $40. The response I got was, ooohhh that price tag should of been removed. Ill save my sarcastic response to that statement. Today I took items in to sell, most of them being new and most of them being rejected. Understandable if the stores buying policies tell the employee that certain things do not sell very well. However I brought in a brand new walker that was purchased at target for $39.99 and the store offered me $6.00. What bothers me about the offer is the fact that they will most likely mark it up to the original price because of how new it is.The store itself is organized, but also very dirty combined with an unfriendly staff and a lack on consistency when it comes to their buying policies. With that being stated, I do not recommend people to do any business with this unprofessional establishment.

Always shopping here they always have deals plus bring some old clothes in they will buy them beats department stores in town!!

Love the prices and selection of baby clothes and gear!

This was such a pleasant experience to discover this store! It is well-organized and the selections are incredible. They have a wide selection of shoes, boots, sandals and clothes for all seasons. I had several questions and the staff was more than willing to help me with all that I needed. I shopped for things for my grandchildren and found a sleepsack and a carseat cover with so many to choose from. I found the store to be neat and so colorful! They have a great choice of books and toys. I actually found more to buy than I came in for, but I was able to shop for things for future birthdays for my grandchildren. I know I will be visiting this store again and again!

I will never sell to or buy from this store again. I brought some items in to sell yesterday and I was told they were damaged or stained. The funny thing is that they were items I had purchased from Once Upon A Child that had never been washed or worn. If they werent good enough to buy then why were they sold to me in the first place? Also, when I got home, I noticed a sleeper that I had purchased yesterday had a huge hole in it. There was one nice employee working yesterday otherwise everyone else either ignored us or was very rude. They seem very unhappy with their jobs. I will buy new clothing for only a few dollars more and have a much better experience and quality of products.

Great selection of clothing and more for both boys and girls.

Organized ready to find what we were looking for and friendly staff.

I stopped in twice this week and both times I walk in to the same girl sitting on her phone. Today she was wearing a blue jacket and had brown hair I walked in she was on her phone. I looked around the store for a while Came to the front to get a ride on toy down I was ignored by this girl I made eye contact with her and she ignored me and went straight back to her phone. I am not sure what this store thinks customer service is but it is not sitting on your phone the entire day. Thankfully a blond girl wearing a blue shirt got someone to help me once she came upfront. The second time I came up I went right to the girl with the blue shirt because the other girl was once again on her phone. Thankfully the other girls up front were very nice and attentive because if I only had to deal with the one girl with the brown hair and blue sweatshirt I would have left and never came back. And let me repeat I walked upfront to find this girl on her phone every single time ridiculous!

Very good option for getting like new clothing for kids

Great back to school deals!

Hands down once upon a child is the best kids clothing stores in rapid City.. I always find great out fits for my daughter

Great prices, wonderful selections, and well organized. Staff was friendly and helpful.

Was hoping there would be more in my childs size but the prices were great!

The prices are affordable..with me not having very much cash, the quality of merchandise is very very good and the customer service is great.