1 thing I love about the store is the excellent customer service. Place is always busy yet they always have time to help. Ive written many reviews on employees there and always find another employee to give kudos to.Maggie helped us find a coat today and shes awesome.SO knowledgeable and patient! Scheels you have a winner there!

While Scheels is your basic box store specializing in sporting goods, this stores competitive edge lies in their friendly, attentive staff. They offer welcoming smiles and greetings as you enter. Every floor person I passed seemed genuinely inquisitive in how I was doing. Though I didnt purchase anything this evening, I will be back soon for my next sporting good purchase.

If youve been to one Scheels, youve been to all of them. The stores are always clean, the clothing selection is good, and they carry higher-end, higher-quality clothing. However, because of that, the prices are also going to be higher. We tend to only shop here if we need gear that needs to last longer than one-two years, like winter gear.

We’ve been here twice now while visiting the Black Hills and love it! We appreciate the statues of our two former presidents that included the preamble of the US Constitution and The Bill of Rights. My children are learning about those very important documents and have them memorized so it was especially fun to see them recognize and recite it there.As soon as we walked in we were greeted kindly. In every department there was always someone who acknowledged us and asked if we needed help. Despite my young boys being extremely lively and energetic, everyone smiled and received them just as pleasantly.My husband shopped for some Keens in the shoe department. The ones he wanted were not in stock so we placed an order. They arrived later that week to our campsite when we thought it would take longer. That was awesome!We also shopped for sunglasses there. My husband had a great associate assist him with figuring out the best lens, frame, and comfort. I also got myself a perfect pair as well! What a great store! I wish we had Scheels in the east coast too.

Great experience just walking around the store checked out all the stuffed animals amazing.

Got a great for winter coats! Lots of good stuff to choose from

Great store great selection of good sporting goods and great prices 👍

The clerk was very helpful and got us to the right person to help us. The rain gear I was looking for and that person walked us to it and asked questions so I could get the correct size. They were all very helpful to us. Thanks much.

Janelle in the womens shoe department is the BEST!! 5 STARS!! I visited the Rapid City, SD store today. I was looking for hiking boots. It was a busy Saturday afternoon and the shoe department was packed! Janelle was very helpful and she took the time to explain the sales, and features of the boots, and reminded me of the awesome return policy. During my visit she helped multiple customers, made multiple trips getting shoes for everyone, and she was always smiling as she was checking on customers and answering questions. Janelle and employees like Janelle are why I shop at Scheels.

Nice selection and a surprising womens clothing department

Just the right level of customer service (no hassle, and a man carried my new inflatable SUP to my rig for me). Excellent inventory of all kinds of sporting goods. Great prices — I went to the Play It Again Sports to get a cheap life preserver ($10) and saw they sold the same SUP I just bought for $50 more. Thanks Scheels!

I walked into the store and felt like a king. every staff member welcomed me with nothing but smiles. they have a great staff that is always ready to help. there’s such a good inventory that makes me want to come back and spend more money🤑😌

Awesome spot with wonderful customer service! The missing man table was a nice tribute as well.

Super helpful with my bike!! Sam and his colleague were really patient and expert at helping me get ready to bike the Michelson Trail. I am so appreciative!!

If you had any doubts about bringing a bicycle issue to Kaleb at Scheels for repair, remediation or whatever, dont have those doubts! The bike repair center at Scheels is AS GOOD AS any private bike shop Ive ever used for repairs, etc. In short - I highly recommend them.

Favorite Sports Store, by far. There are starting to get more soccer equipment which is perfect!!

I had been on the hunt for a very rare, very sought after hard to find bike in a very specific color. I had been on the hunt for months! I got put on the waiting list and was so happy and appreciative for all the updates on the arrival of my new rare bike! Best experience ever!!!!

Best customer service every. Very knowledgeable, friendly and courteous service. I will definitely refer to friends!

When I went shopping on Wednesday, the employee was SOOOO AWESOME. I believe her name was Sarah...(she was wearing lots of rings) was so kind to me. She carried such a fun and nice conversation when checking me out. Home girl def deserves a raise. Loved her. 10/10 service!!! Coming again

Its been 20 years since Ive visited a Scheels store. While in Rapid City I just had to stop in to see what Ive been missing. I was impressed by Scheels friendly knowledgeable staff provided extraordinary customer service. As well as the stores cleanliness, organization and exceptional variety of products.Please consider bringing Scheels to Indianapolis.

Staff is so friendly and they have a huge selection of everything!

Busy but a great place to get under armor gear and Keen shoes

100% great customer service!A hello in the door, nobody bugs you as you stroll, and when you stop - someone gently slides up and asks if you are finding what need. I just LOVE my Scheels.

Got a rifle, everything worked out fine. The employee that helped was very talkative and friendly. Prices on firearms and ammo were actually decent for current time. 10/10

Gerat customer service! Great products! Knowledgeable associates!

The Rapid City Scheels is an excellent store. All top notch employees and store policies favor the buyer.

My go to stop for all my sporting good needs. Whether its new line on my fishing reels or a set of dumbbells they always have a great selection.

Janelle in the shoe dept was amazing. She was helping at least 4 other customers and saw me standing there and offered her assistance.She is an exceptional employee, she deserves a raise.She did all of this with a smile.Thank you Janelle for your awesomeness.

Friendly employees, good selection of merchandise, clean

I highly recommend this store for the help we received and quality of merchandise.

Scheels deliberately chooses not to carry womens shoe sizes 6-6.5 in many shoes. This is EXTREMELY frustrating. Sorry Im short and dont have gigantic feet to go with my small frame. I was actually told by the employee working in the shoe department that she was pushing to get these sizes. She actually got on her phone to see if the brand had my size in stock on their website since Scheels only goes as small as a 7. Obviously this is an issue but Who cares about ladies with smaller feet? Ill give you a hint- not Scheels.

Always great service! Much better than online shopping.

Clean beautiful store. Bring your bank card they will have something you want

This location has decided to refuse to ship handguns, even though almost every other Scheel’s location will ship. If you’re a local looking for some cool stuff, definitely stop in, because they probably have something you can’t find anywhere else. But if you’re from out of town and looking to order something expensive, you should take your business elsewhere, because they don’t want it.

Friendly and helpful employees. Quality merchandise. Store management makes every effort to satisfy customers. Goes above and beyond when dealing with issues. I highly recommend shopping at this store.

Great store, well stocked

Always friendly service, very nice selection of outdoor everything. Very clean store.

Ken is always fantastic if you have any questions regarding Firearms, Ammo & Fishing. Enjoy the amazing customer service provided. 5 STARS! Absolutely respect this store for not price gouging on ammunition during these trying times.

Sometimes it can be hard to get an associate to come your way but thats because they focus on one customer at a time and are very personable, and once they get to you, you receive amazing customer service. If i ever have to return something im always helped quickly and without question they always do everything they can to make the experience better for the customer. Scheels is an amazing retailer to shop at for any and all sports and other needs. I cant say the same for all scheels but I particularly love our location here in rapid city. Great team! Thank you!

Usually what they say is in stock at the store, online, is not true.Decent prices, but there are others who are competitive.The selling part of this store is like cabelas; they are a sporting goods store. Not a faux brand like fleet farm or others. They are sports, sports, and more sports.I would say the bulk of why i enjoy scheels is that i know if i need a certain type of thing (excluding others like ammo, etc that are in REALLY short supply) that they will have it.

Went shoe shopping found some deals bought some fudge saw some old friends

I don’t know if this is a company wide policy or just this location, but when hiring new employees they have them change out of their work uniform into their regular clothing and send them to the mall (possibly other stores as well I’m not sure) to survey and take note of other stores customer service performances. They should be more concerned about the customer service, or lack thereof, of their own staff before worrying about the staff of other stores.

Limited selection at times, but always love shopping here!

Staff was very helpful and knowledgeable. Friendly and easy to interact with. Love coming here and will in the future.

Is it true that Scheels employees escorted a gentleman out of the store for wearing a Make America Great Again hat?

Always has a good quality selection of name brands in about anything sports that you want.

In and out in 5 mins. Had exactly what we needed after stopping to several other stores that didnt

Wish it was a bigger location but still great

Scheels today was better. Usually the amount of asking if you need help is excessive. Today was just 3 times but wasnt over the top. Good shopping experience overall but them forcing the cashiers to make conversation sometimes is awkward but I understand they are being made to.

Great place to shop!! Assistance is very 👍good!

Good selection and a very helpful staff!

Not enough help for check out.

The new Scheels in Eden Prairie is amazing

Very nice customer service.

Much better than the alternative.

Place was good. Has what I wanted and the service was really good. Not to many people and was wearing masks.

Very helpful customer service!

There was always a knowledgeable clerk available to help. Great selection in every department. Highly recommended.

Great customer service today in the womens shoe department

1st time there... Very Much worth the trip!!!

We were traveling and stopped at Scheels in Rapid City. My husband was buying hunting gear. I remembered I had an issue with my Garmin watch ( little over a year old) not charging. Seemed like connection was not working. I wanted to buy another cord possibly or get sales staff opinion on device. I love this product. WOW! Sales staff went above and beyond. Long story short, I got a new watch and just paid the difference. So unexpected and just proves how things can work out with a little honesty. Great store great people. I can’t remember the guys name but he was amazing. What a surprise. And yes, we bought a bunch of hunting gear. Thanks for an amazing experience.

I like Scheels because of how much stuff they have to choose from. Vast array of inventory!!

We put a shotgun on hold only to come back two hours later to find it was sold, there were no others in stock and they wouldn’t be able to order another. Super disappointed.

Had a great experience in scheels and that was the first time I was in one. And Tom McConnell was very helpful with anything I needed. And def helped with picking out a great hiking pack.

The staff greets me and help when I ask them, only problem is my mom who has a bad back never gets waited on when shes looking for shoes, only time she was waited is when a white lady was looking for shoes beside her and someone helped her, but the white lady told the worker to help my mom first. My mom uses a a scooter also.

Had a lot of stuff. Wish it was bigger tho

The first time we went the customer service was amazing..we decided to go again and purchase some other items. The customer service this time was horrid and very unacceptable.Maybe some of your associates should not judge people by their appearance. Our money stills spends the same.Very disappointed.

Fantastic customer service!

The most stuck up employees Ive ever seen.

Nice store, nice staff.. just hard to justify the pricing. Everything super expensive, even things on clearance

Great staff ...tons of merchandise prices are a little on the high side ....good deals every once in a while

Good prices, clean, my daughter loves the animal displays.

One of the better stores the have what there web page says they have unlike another store in town that wont be mentioned that deals with hunting

Just bought my fourth pair of shoes there you can always get highly trained and friendly staff to help very well run store

Staff was excellent . Store was very crowded . Masks should be required not requested. Though the vast majority of the customers were wearing masks.

The customer service at Scheels is fantastic. Appreciate the curbside pickup. Anton was awesome to deal with and very helpful over the phone.

Amazing staff👍👍

Wow! This place is awesome!! Please come to Portland Maine!!!

Has a little coffee and fudge shop right inside the door. Good coffee and very nice lady working there. Shoe dept is awesome. Fun to just walk around and see all the things they have.

Best service and friendly employees. They are always very informative.

Good people, good service. Quality merchandise.

Nice place, nice workers, easy to forget the time. Good selection of outdoors and indoors goods

Everyone I dealt with was very polite. If you havent been to Scheels and you enjoy the outdoors, this place has everything (from golf to hunting). Warning: Ive never walked out of Scheels without spending over $100.00, easily.

Sometimes youre greeted by 10 different employees before you make it past the registers, which gives me a good chuckle. This Scheels takes the cake when it comes to customer service. Always friendly, always helpful, never pushy. They also have the best return/exchange/warranty policy when compared to any other store Ive been to. Keep up the good work!

The only beef I have with this store is that they don’t carry any SD School of Mines sweatshirts or T-shirts.

Excellent customer service.

Friendly and very helpful staff. And they are knowledgeable about their products.

Have got checked out by Timothy Richards the last few times I have been in he is friendly as can be makes small talk and can tell he is a great asset. I own my own business and would love every employee to interact with my customers like that . Great job .

This store is phenomenal, the Rapid City location always has what I need. Huge shout out to Breydan and John. They went above and beyond to help save a fishing trip for me. 10/10

This place has more sports options then most places Ive been too. Great place to shop

Loved visiting with Maggie to get my girls fitted for new figure skates! She was so kind and patient, took plenty of time with us that I feel confident my girls will have fun and be properly outfitted! Haven’t had such an exemplary customer service in a long time! Very nice job!

Great staff quick service everyone was knowledgeable and friendly thanks guys I was helped by a nice lady looking for my baseball glove and the gentlemen in the shoe department help me find a fantastic deal on some cleats!!!

…Awesome

Was okay my first time in years I usually buy my jerseys online but love the gun sales

Firearms employees are always awesome!

As usual friendly courteous staff! Johnny helped me with my purchase of a CallawayHydrid/iron set! He was very knowledgeable and courteous! I would highly recommend the Rapid City Scheels store to all the outdoor enthusiasts!

Great selection. Friendly staff. No masks required, which is refreshing.

Great customer service. The youth person in the mens shoe department was very patient despite being pulled in many different ways

Bought a couple bikes, Kevin did an absolutely fantastic job answering all the questions we had and helping us get the right products to fit. Overall fantastic experience.

I was impressed with the customer service, from the time I entered the building, until the time I left. Cole helped me find the perfect jacket and Conor, along with Jason, earned me $50 in rewards. I appreciate Salespeople, especially in regards to saving me money.