I would NEVER ship with FedEx ever. They are an awful delivery company, and the boxes never arrive on time. My husbands work has issues weekly, and I ordered through a company that uses FedEx, and the package was delayed a week because they couldnt find our address.... That same day the FedEx guy drove right by our house so apparently they just didnt want to stop and deliver it. I know with covid things have changed, but FedEx has been horrible even before covid!

I had an at&t modem to ship off via FedEx. I was told by at&t to take it to a FedEx ship center and provide the barcode and account number and they would take care of packaging and shipment at the FedEx center. The lady that assisted me at this shipping center proceeded to tell me “we don’t do that here, that’s a ups job so go there”.. when the account number is clearly with FedEx. Wasted my gas and time coming from spearfish to rapid city to deal with an incompetent employee. I even called FedEx and they told me to go to this location, so whoever that lady is at the counter needs to be sat down and trained properly or this center really is that bad.

They are always very helpful, and assisted me in the least expensive way to do it. Thank you!

Would not look up our company account number we have a nationwide account the staff is substandard.The worst privately held FedEx ship center Ive ever been to

Busy, but always helpful and friendly.

They shipped my thing, pretty on par Id say.

The office did what was expected with promptness and courtesy.

Lady was rude to my wife last year at front counter because of mask option. Also, left a package on front porch for pickup today, but courier ignored it. I even left them snacks. FedEx is awesome, though.

Lazy people who dont want to work. They constantly delay package delivery for a miriad of reasons.

The clerk was very understanding and helpful

Very helpful and I have always been helped by courteous and friendly people. In and out quick too!

Better rates and faster, more reliable service than the other two shipping companies.

Quick and easy shipping, two day was perfect

Walked in, paid for shipping, got my receipt and walked out. Delivered faster than expected and spent less time interacting than packing the box. Will be back.

Helpful employees that assisted without complaint.

Both the counter folks and the drivers are efficient, friendly and Covid-19 aware ( wear masks and socially distance). Thanks for what you do everyday!

FedEx over and over has been awesome.My package somehow got screwed up. I’m leaving for Texas tonight and I can’t get it until Monday. Well I was wrong. Once again FedEx has helped me. I can’t thank them enough for their amazing service. And for continuing to make sure a customer is happy.Thank you guys all at FedEx

Friendly associates wearing masks, much appreciated!

Great service

Unable to connect with a live body to assist with a delivery. The phone tree can have you circling the drain for at least 20 minutes trying all options only to give up in disgust with no answers.

Quick and easy. Seriously, super quick and simple

Only cuz no 0. Everyone who uses FedEx has lost my business. Worse all the way around than anyone could be at their job. Change the name to Federal Excuse.

I ship my commissioned art works all over the country. FedEx is reasonably priced and all art works have arrived safely this far. Knock on wood. I have an account so that saves a little. They even know my name now, lol.

Went through online app to hold package. They did just that. Was easy and fast to get package. Good location.

Just tried to pick up my package, but the lady working said there are too many packages for her to find mine. Are f’ing kidding me!!??!!

I have shipped a package of time sensitive samples overnight from Rapid City,SD to Billing Montana on 02/16/15. The package is still in Denver as of Thursday 02/19/2015, and has been in Denver since 02/17/2015. They can not assure me when the package will even get to Billings . I realize there have been weather issues, but not in Denver. In the future I will be shipping overnight packages by UPS..

Nice, friendly staff.

Friendly staff and helpful service.

If I could give this company a lower mark I most certainly would! In the past month they have been late on a must have overnight delivery and I am still waiting on delivery for another purchase made and shipped Feb. 20th 2018. tracking show that is has meandered its way through over 6 states on its never ending journey to my door. It is now March 13th and tracking finally shows it to have made its way to South Dakota. I could have had it delivered by camel faster! Tried calling their customer service but after 20 minutes on hold I decided they all on break or maybe lost in transit. Never and I mean never will I use this service again by choice!

Very rude staff. Not helpful at all. Always quick to lay the blame on something else. i.e. weather, dead presidents, holidays and driver capability are usually the excuses for not delivering your packages.

A bit out of the way, but definitely go here instead of the UPS store due to the price difference.

A bit pricey but good customer service

I appreciate the convenience of Fed-EX being open on a Saturday. :D

Love the speed and accuracy of FedEx.

Jessica was great. Very good at her job.

The large lady behind the counter tried to charge me $90 to ship a handgun, a service tgat ups provided for only 20. She was completely unfriendly and sat there and chewing her gum and smacked her lips as if she didnt care about my situation. Go to ups its right across the street!

Helped me and great customer service

They were very helpful and friendly.

Helpful, professional and they dont mind answering questions.

Fast easy shipping and pick up

They are so much better than UPS. They deliver faster, have better service, and their people are a lot better when it comes to customer service.

Poor customer service with snarky responses. A place where priority overnight shipping translates to 3 days late and “not our problem”

Missed delivery on a package, came home to a door tag....sigh! Went down a bit after 4, was in and out in just a few minutes. The lady behind the counter was polite and apologized for the delay.

You robbed me money fake, I requested return services I paid $11 but you deducted $39 when I called the person I spoke to handled me in a bad way they didn’t explain how they took my money.

They ship what I hafta ship, with no issues. And better priced than their competitors.

Good people but prices are very different from the app.

The people at this FedEx are always super friendly and able to help! Will continue doing business here.

Fast professional service

Easy to get to in Rapid, good friendly service

Good customer service.

Friendly Staff!! My packages have always been received when they told me they would.

Easy drop off seri

They are always on time with deliveries.

Nice and clean, with friendly, attentive staff 😊😊

They only had one person working the front desk

Long long wait when I went in the afternoon, only one person working at the counter, and they dont offer packing services, just boxes and materials to pack yourself.

Sometimes its a bit busy in here but the staff is friendly.

Always helpful

On Saturday, they are closed while they take a lunch break from 12:30-1:00.

Everything you would expect friendly &helpful

Always fast and friendly

Fast friendly service

Very helpful, shower friendly

Great service!

Always helpful!

AWESOME

Friendly people