Great Experience! After a mishap with our garage door we called a couple local companies for estimates. Pete came over right away, measured, and gave us an estimate on the spot. We found them to be fairly priced and they had our door in stock (while the other company’s wait time was 4 to 6 months). Our door was fixed within a week, most of it was waiting for our homeowners insurance). Our new door looks great, and runs smoothly and quietly. I don’t understand the bad reviews here because my phone call and emails were always answered and their service was great! Thanks Overhead Doors!!

Very poor customer service. I called several times over a two month period to get a quote for two rollup doors. They never once called me back. I had to call them several times to follow up. And I still don’t have a quote. Travis did send a guy out to measure the doors. But never followed through. I do not recommend overhead door of Rapid City. My building may not be shiny and new but my money sure is green and I guess they didn’t really want it.Edit….after posting the 1 star review, I was contacted by them. They owned up to the situation and apologized. For that I will change the rating to a 3 star.

Excellent! One of my cables broke due to rust, so I called and a tech was able to come out and repair my crooked door the very next morning. The tech was friendly and knowledgeable, and he had made all of his adjustments and swapped out the broken parts in less than one hour. I will definitely call OHD of Rapid City again the next time I need any garage door services!

No. It was this company. This owner. It is good to know there are three other door companies in the area. I will go there next time

Garage door spring broke overnight, called the next morning and they were there within 3 hrs and had the door fixed in less than an hour. Very friendly and explained all the work that was done. Excellent service. Thank you Overhead Door of Rapid City!

The people who work here are fast efficient, and do a great job. Our motor went out on a Sunday Night, a phone call at 8 AM was answered and a technician showed up within an hour. A new unit was replaced by Wednesday by a hard working friendly tech. Everybody should use these people.

Excellent service! I did have to get on a waiting list but that is OK, wasnt an emergency. I was first on list for today and they open at 8, I got a call before they even opened telling me they would head to my house as soon as they got out of shop and were here by 8:15. Super nice guys and they took one look at it and knew what was wrong, got the job done quickly so I could get to work myself! Garage door works like a charm now, couldnt be happier with the service.

These folks are not good. They do not read and don’t take responsibility for their mistakes.If you can find another company- give them a call.

Stopped in to have the cup on one of my torsion springs replaced. They were friendly, helpful and completed the repair quickly and inexpensively. Highly recommend!

Opener was installed by previous owners of the company but called for service from the sticker with phone number on the garage door. My door would not close. I called on Monday and was told no one could come out till the next Wednesday. Im talking 10 days. Unacceptable! Called another company who sent someone on Tuesday. The very next day.A follow-up....The company responded to this review stating they had referred me to another company. They did not refer me to anyone and the company they said they referred me to was not the company who did show up the next day.

Called for a service tech to check our Overhead Door because it was not working. They sent a tech, who was super professional and said we needed one (operator) replaced. Made an appointment to have a salesman come check it out. No show, just an estimate in the mail; after a phone call. Two weeks later, an invoice for a service call that was never discussed in the original call. I would say NO!

Our new door was dented and they didn’t say anything till we said something now going on 6 months and still not done the window trim is not right still waiting for a call back I do not recommend this company on Campbell Street

Due to change of ownership, I have deleted my earlier negative rating and am currently considering purchasing a new door from the new owner.

Solid, friendly customer service. Justin & James came out and reprogrammed all of the cars, keypads and even sprayed the doors with lubricant to keep things working smoothly.

Extremely rude and unhelpful for finding replacement parts.