To
Toyota Service
Rapid City, SD 57701, United States
Comments
Su
Review №1

Denny Menholt Toyota is amazing. I asked if they could arrange the service I wanted around a crazy schedule of travel and weird hours. No problem. I thought that the results of the service/repairs on my 2008 Tundra with 190000 miles was going to be $$$$$$. Nope. They did a thorough inspection and did what I thought needed to be done (the works-I love this truck) nope. A thousand bucks and good to go. Great people, service and value.

Zs
Review №2

Top notch service and parts department! They got me in on time with a smile and great customer service! The parts department got me hooked up with the mats I wanted and they were even in stock!

Do
Review №3

This time I called for a simple question. Some may even call it a dumb question.. The scheduler was pleasant, helpful, easy to talk with, and solved my issue with a single phone call. The experience was great.. I would recommend Denny Menholt Toyota service to anyone.

le
Review №4

I have a new Tacoma Truck that needed it’s 5000 mile maintenance. I thought the Customer Service was really fantastic…everyone was super friendly and I absolutely did not wait even a minute. My appointment was at 8:30 am…they got me right in…rotated my tires and changed my oil and I was leaving at 9:05. I definitely think this Service Department is great!! Everyone was super professional and I definitely would recommend.

Iv
Review №5

A very helpful service and parts department. They helped me diagnose a problem that cost nothing but labor where it could of been a $400.00 fix. THAT is honesty because I would have never known the difference. They also accommodated my late arrival due to illness, I didnt have to reschedule. Great guys, great service, always! Been going there since 2010.

Vi
Review №6

The service department was prompt, efficient and courteous. In addition to that our sales representative, Dan Anderson, had told us at the time of our purchase that the little micro scratches we noticed on our Highlander he would arrange to have the vehicle washed and buffed upon our return for regular service. This was taken care of by him just as stated. Excellent service from purchase to this visit.

Te
Review №7

Nick Carter is excellent because he’s consistently transparent and thorough. That’s an honest way to do business that builds trust. Thanks Nick, keep up the good work!

Fr
Review №8

The service manager Nick is one of the most customer service oriented automotive professionals I have ever had the pleasure to work with. This is coming from a person who spent almost ten years working in shops. The technicians doing the repairs/maintenance always leave the car as it should be with the seat where I have it adjusted and I have always been pleased with any work they’ve done. I often recommend the Toyota shop to others due to my many positive experiences there over the last ten years.

Fe
Review №9

Good job. Appreciate the service manager getting it taken care of. Only thing was that I had to wait an hour plus past my designated appointment time. But I understand as workers did not show for work, service department short that day of workers. But overall great job. Thank you.

Ly
Review №10

Eric took very good care of me yesterday. I had a window problem I thought was going to be over $100, and when it turned out to be just a reset, they called and told me no charge. Then they did my service and replaced a cabin filter and got my car back to me in short order! Good job, Guys! Thanks Eric! I feel like one of the family! 😉👌

Na
Review №11

I Brought my vehicle in for a air bag recall. Second time I dropped my vehicle off and they forgot to order the correct parts.

Sa
Review №12

I always have excellent service at Denny Menholt Toyota for over 10 years. The Service Dept staff is friendly, professional and prompt. They are always ready for me when I arrive for my appointment, explain what they are doing and thoroughly answer any questions or concerns that I have. I would highly recommend them to anyone.

Te
Review №13

I went in for a oil change and tire rotation and balanced. 1.5 hrs later they came out and told me I needed tires balanced i told them I wanted tires balanced they had tires off for rotation why not balance them now they want it another hour to balance them. They should have just balanced them when they had them off.

Ki
Review №14

I love doing business with Denny Mehnolt Toyota. They went above and beyond my expectations again this past visit. I was overdue for an oil change abs first appointment was a couple weeks out. They told me if I could drop my truck off that they would get it worked in. They did that! Great service as always.

Al
Review №15

I was traveling across country when I needed to do my 5k tire rotation. Bookings were for a month out but Kim made sure I was able to get in and get my oil change done as well. Thank you guys. Great service!!!

De
Review №16

My car was finished before I expected. Employees are courteous and care about getting you back on the road. Job well done!

Ca
Review №17

The staff was very friendly. They fixed my recalls in a timely manner, and they even called me to notify me about a piece of mail I had dropped in the parking lot. I am very happy with the entire experience.

Ka
Review №18

The service department is always professional, knowledgeable, and helpful. Service is both fast and convenient (thank you, Nick Carter, for your help!). Very satisfied overall.

Di
Review №19

Great place they always take care of you. very accommodating on your appointments. I will go back to Toyota again and again

Je
Review №20

Erik is my contact in the service department. I’ve had my vehicle in for maintenance a number of times and he has ALWAYS been amazing. I’ll only take my vehicle to Denny Menholdt for any maintenance or repair. Thank you for being top notch!

Al
Review №21

I go to Denny Menholt for all my regular vehicle maintenance and the service is always exceptional. The staff are professional and friendly.

Di
Review №22

I always get the best service at Denny Menholt. I had some scheduled, routine maintenance to get handled. They got it done in no time. I was really impressed with how fast I was back on the road.

Pa
Review №23

CJ was helpful. We worked out some reasonable, long-term service options on my 4Runner. Thanks guys.

Ry
Review №24

Kim got me in and out for my 15,000 service. Always great customer service and I love my Toyota’s.

Be
Review №25

The folks in the Servicing Department are always helpful and do quality work on all my vehicles.

MI
Review №26

There was somewhat of a mix up with my appointment for my 2012 HIghlander. My Service Advisor, John, went out of his way to assist me, get my vehicle in and get me on the road. I appreciate all his help.

Ty
Review №27

Good guys in the service department. They always tell you whats recommended, they do not force any repairs on you, they tell you about it in advance so you can plan for it.

Lo
Review №28

This is the only place I go for service on all my vehicles. Its a first class operation!

Ze
Review №29

The pandemic has caused production issues and so the new vehicle selection was limited. In spite of this, my salesman did a fantastic job and I could not be happier with my new car. I just wish that I would have been allowed to see if they would throw in a remote car starter but I was told they dont negotiate whatsoever.

Ai
Review №30

Was here for a service appointment. Always nice when it does not cost me anything.

mi
Review №31

Work done in a timely manner and done right the first time.

Do
Review №32

Always great service and the best products in town!!! Thanks again for your help

Do
Review №33

I did not like the fact we had to pay $70.42 extra, after your mechanics forgot to put all the pins on the fender liners.

Di
Review №34

I think I need to come back and have service look at the cabin air filter again. Not sure if it was put in wrong but now the A/C makes a loud noise on high speed.

Ca
Review №35

Always great service! Timely and thorough!

Je
Review №36

John in the service department is beyond stellar. He has thoroughly addressed every issue I have inquired about. Thank you for being a rock star, John.

ma
Review №37

I had an appointment at 10.30am, I noticed still at 3.30pm after sitting there in their waiting area for 5 hours my 2019 Toyota pickup hadn’t even been in the shop. I went to the service desk and asked what was going on and they said there was a mix up, and they would try to get it in and they were finally done with it at 4.30pm.

Re
Review №38

They fit me in the same day and provided a shuttle to and from the shop.

Da
Review №39

Efficient, pleasant, not a long wait for work to be completed, appreciated the explanation of work done.

Sa
Review №40

Always excellent service. Thank you!

Ka
Review №41

Thank you for wonderful service with a tire repair!

Br
Review №42

Very happy with the service I received.

Am
Review №43

Nick Carter is the best and I like his mustache!

Pe
Review №44

I showed up for an appointment to get my oil changed a week early and though they were very busy, made adjustments and got my oil change while I waited. That’s what I call service for a customer they value.

el
Review №45

Everyone was super friendly and made the experience quick and easy!

Ro
Review №46

Always enjoy the service at Toyota. Trust their recommendations on service.

Je
Review №47

I have never had bad experience here. Always friendly and quick service.

Sa
Review №48

Nick saw that I had been taken care of. I dropped my wifes car off for its 25k. I am very pleased with the quality and speed of their service.

Ju
Review №49

Friendly staffDidn’t wait longTold me what they are going too do

Br
Review №50

The guys here are absolute Rockstars. From communication to price and accuracy there is literally nothing I can complain about. If you need something serviced on your vehicle dont even bother looking anywhere else just bring it straight to Danny Menholt Toyota. They will take care of everything you need and treat you like a priority no matter what youre having done. I would give them 15 stars if I could!

Da
Review №51

Great service, easy to work with.

Hu
Review №52

They charge too much, but then they have us over a barrel.

Mi
Review №53

Very attentive as usual.

St
Review №54

Amazing team, customer service is outstanding!

Na
Review №55

Fast service, cordial and friendly staff.

Al
Review №56

I would’ve loved to buy several 4Runners from this company but since the new ownership, customer care has disappearedThe last salesperson i had the unpleasantness of dealing with, NATE, was constantly on his phone, couldnt have cared less what my interests in vehicles were, and had no care to earn his paycheck or make a sale.I have ended up walking the parking lot for 25 minutes hoping to get some help buying a vehicle but no one comes to help.They have no drive to make sales, zero care for negotiating, and frankly they made me feel like im not worth their time and my money is no good.Highly recommend shopping in a different town or state. Denny Menholt Toyota/Chevrolet/Honda are not places you want to spend money. They dont care at all.

La
Review №57

The person who helped me was very friendly.

Ol
Review №58

Colby helped me sort through their huge selection and test drive 4 cars to help me figure out what I wanted. Super helpful. Get knowledge. Very friendly. Very satisfied.

ph
Review №59

Very knowledgeable and quick service

Er
Review №60

Great experience as always!

Da
Review №61

Fast friendly service!

Ka
Review №62

Great, timely service!!

Fr
Review №63

Fast and professional!

Ma
Review №64

Always friendly service. Get me in and out.

Pr
Review №65

The salesman (Jermaine) was truly fantastic.

La
Review №66

Quick, no frills service.

St
Review №67

Bought a new Toyota 4 runner on May 6th, 2020, brought the car in for hail damage repair on May 20th, got the car back on Thursday, when I got the car back there was a scratch on the bumper that was not noticed until I said something to Bryan Carrier and he had to take the car back to be repaired, was very upset and nobody contacted me to apologize for the problem.

St
Review №68

Great service and sales staff highly recomend see Gregg for sales

Te
Review №69

Getting an estimate for trade in.

Jo
Review №70

Again, Nate took great care of us. A great salesman!

Br
Review №71

Great service department?

Jo
Review №72

Very helpful and has a great waiting area, express service is very efficient

Er
Review №73

Extremely slow. Nobody is wearing a mask either.

Li
Review №74

Right on the ball!

Ni
Review №75

Rude people as hell

la
Review №76

Fast and friendly

St
Review №77

Delt with Erick couldnt be any nicer. When i arrived he had all my records pulled up and reviewed with me. Also bought a new four runner while waiting

Jo
Review №78

Mom needed a key

Ci
Review №79

Always friendly, fast and thorough!

Information
79 Comments
4.5 Rating
  • Address:Rapid City, SD 57701, United States
  • Site:https://dennymenholttoyota.com/
  • Phone:+1 605-342-2490
Categories
  • Auto repair shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–5:30PM
  • Saturday:8AM–2PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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