The gentleman who helped me did not pay attention to what I needed. I needed the new tire I bought from them put on passenger front and the used tire taken off. Instead they put the new tire on driver front and left used tire on passenger side. When I finally realized it they were closed and the following day was Sunday and then Labor day was Monday. So I had to drive all the way back to Texas like that. Thank the lord I made it safely.
I traveled through Rapid City on a road trip. I got a piece of metal stuck in my tire. I’ve never shopped at Discount Tires but I stopped in to get my tire fixed or replaced. They fixed it free of charge! I had swollen lug nuts on my wheels and had replacement lugs in my trunk so I said they could use five to put back on the bad tire. They changed all four wheels and didn’t charge me at all. I’m still in shock! I know they do this to try and get more customers but it works. I’m definitely going to Discount Tires now when I need to purchase a new set. Customer service was also excellent. Paul was very welcoming and knowledgeable.
As always Discount Tire does right by me. I purchased tires from Discount Tire in Ft. Collins, CO and this store here in Rapid City took care of a flat. No questions asked. The folks working here were professional and very helpful. I have been doing business with Discount since the early 80s and they have been above par with every experience Ive had.
If you need new tires put on or used tires needing repair, come here first! Seriously, dont bother going anywhere else! Nate and his team repaired a tire of mine and put new tires on my wifes car in record time! Staff is friendly and the service they provide is top notch, hands down.
Visiting from out of town and woke up to a flat tire! They were very kind and helpful in getting my tire fixed in just a couple hours and making sure I was able to get back on the road! Great customer service!
While on vacation we developed a slow leak in one of our tires. Of course, we couldnt find our paperwork and the service desk guy couldnt find our purchase in the system either. So even though they couldnt find my purchase they fixed the tire for free! Awesome customer service here!
Outstanding customer service!!! True professionals from the Assistant Manager Cory Wagner recommending the best tire to fit my needs and budget, to the technicians that come tell you any/all issue. This included an update when your vehicle will be done. I found the best place to buy tires!!!
Awesome. I have to say that I have always been treated extremely well by the staff no matter what (state) location I have used.I HIGHLY recommend Discount Tire for all your needs. They sold me a new tire ( for less $ than my auto dealership & faster) that I needed to match the tires on my car and offered for a small charge to add my 1 year old tires to the warranty of the new tire. That included fixing flats, rotation etc.
Outstanding customer service from Paul and the entire staff. Ordered tires arrived when promised, appointment time fit our schedule perfectly, and the installation was done very professionally and quick. Highly recommend them to anyone looking for good prices and great customer service.
I have never not liked a discount tire. They have excellent customer service and people working there. My husband was just there today 5-12-21 to get my suburban new rims and tires. My back wheel was shot and they wouldnt have all the rims and tires there for a few days. They decided to put on a loaner tire on to get me through. Thank you so much discount! Looking forward to my new wheels in a few days.
Nate was able to get our RV in on short notice and replace our blown tire. Not only that, a discount tire in Denver had replaced the back 4 but put the old extensions back on. Nate had the service guys replace all 6 valve stems for us!! Great service!
I travel a lot and have used Discount Tires in Mn and Rapid City SD! Same day service, excellent customer / auto service 👌🏻👍🏻
Always helpful and always best prices for the best product!
4/5 they had pretty decent service and worked a decent deal but I showed up 15 minutes early to a 11:30 appointment and my vehicle sat in the parking lot until almost 12:00 pretty fast service
They had me in and out with 4 new tires faster than it took me to put my spare on. Even hung my spare back up under my truck bed
I set an appointment for a simple rotate and balance, I was blown away that it was at no charge. I will definitely be buying my next set of times from them.
Very courteous strongly helpful had an appointment they were ready for us when we got there prompt service nothing but thumbs up
We were traveling and had a flat. My husband went to Discount Tire in Rapid City. After it was fixed and they checked all the lug nuts, my husband said “how much “? They said “nothing its free”. My husband was in shock. Big hats off to them. Thanks.
Had a great experience with Tim at discount tire. Didnt try to oversell me. Took great care of us.
Got me in on short notice and took great care of my car. They also had the special adaptors that my car requires. Real professionals working at this store!
The most disappointing time I had at discount. 3 people inside all on the phone no one helping customers inside. When it’s finally my turn 10:00 am mind you 4 out of the 6 bays wide open they tell me that I won’t be able to get in until 1:45pm. I turn and pointed to people standing around 4 empty bays and said you have employees standing around not doing jake and you can’t get to it until 1:45pm. They obviously had 4 empty bays and stand around employees but don’t want to get to you… this is the worst ever… go somewhere else.
Tire rotation an rebalance in 30inutes, no cost. Thats one reason Ive been using them for 30 years.
Very friendly personnel and they slipped me in without an appointment 🙃
They got me a tire right at close very helpful crew
Quick and efficient. Very courteous service.
Great place, honest people. Can not give Cory and Dustin enough thanks for getting the new shoes for my jeep
Braden and the crew at Discount Tire went above and beyond to make sure we were safe on our road trip with our new tires.Thank you, for helping us with our tire pressure sensor problem.
I have sought their services four times. This staff is consistently courteous and professional. It is very clean in the facility. Much appreciation to the management and staff. Continue everything that you are doing.
The receptionist and mechanic were very polite and helpful. Thank you.
Great people they take Great care for their customers!!
Always friendly and helpful. Got cheap tires at times
Ive been a customer at three different Discount Tire locations. All have left a favorable impression. The Rapid City location continues this trend.
Service was friendly, fast and courteous.I even seen them help out an upset customer calm the situation and explain what was going on, He apologized and left happy
Great staff and exceptional service. I took my truck in for a routine balance and rotate on the tires and they found a malfunctioned sensor collar that had ruined two tires. They installed four loaner tires for me to use until I could get my other tires replaced under warranty.
My nephew had new tires put on by Disocunt Tire before his road trip to expedition league baseball.A sensor came loose and Braden and Disocunt tire made sure it got fixed and my nephew had a safe trip. M
Brough a new vehicle in for winter tires and the wheel was damaged when they removed the previous tire. I’m blown away at their honesty as Tim came out and showed me the damage an offered either to replace the wheel or a discount off of my new tires. I elected to have a new wheel. Paul called me 3 days later and it was installed promptly on a busy Saturday. Very impressed with the level of honesty and service. Will be buying again from them in the future for sure!!
The employees were great and incredibly flexible to fit my needs. Very straightforward with me, and worked with my budget best they could, the only thing I did notice was i was charged for tire disposal which is not a big deal considering its its only $2.50, but my old tire went with me when I left. Not even worth complaining about
We walked in to have a slow leak in one of our tires inspected and the technician came back with the nail that was causing the leak. They fixed it AT NO CHARGE and got us on our way. I would definitely recommend this store! The staff was friendly and very helpful! Thanks!
Courteous, friendly, informative. Took great care of us!
Absolutely great service! I was an out of town walk in customer and they promptly helped me out. They were able to look at the tire and fix it without issue. Just wonderful service all around! Would HIGHLY recommend if youre looking to buy tires or have your tires evaluated!
Cory and the team were very responsive! They took care of our tire replacement and had us back on the road for our vacation in less than an hour!
They are awesome, super fast service and great prices.
The guys absolutely kill the tire game! Upon walking in I was nearly immediately greeted by a guy who knew exactly how to get me into the right tires for my budget and needs. I spent less than I expected and recieved service that far exceeded expectations. I cannot recommend these guys enough.
Didnt drive, didnt go in. Im sure its nice though.
They all were very courteous and had all that was needed done in a very timely manner. Very happy with my service there. Thanks guys
Great customer service and prices!
These guys discovered interior damage caused by a loose sensor.They covered it under warranty and made us very happy customers.
These guys are amazing. best prices, quick, and friendly.
I had 2 worn tires on my car, but 2 that were close to new, so I went in to Discount Tire to get 2 new tires to replace the worn ones. When the service tech was done with the job, I checked the wheels, and one of the worn tires was still on the car. I showed the tech, and he insisted they had changed the correct tires. I asked to see the tires they had taken off, and sure enough, one of the relatively new tires had been taken off the car. He apologized and had the worn tire replaced with my newer one. After I was given the keys to leave, I checked the brand new tires more closely, and Discount Tire had installed the wrong model. I had to wait again while that mistake was corrected. Not sure what is going on at Rapid City Discount Tire, but I would not recommend this place. If you do end up going there, check the work closely, because they are not paying attention to detail.
Great help when asking questions, able to order 6 tires and schedule appt. When we arrived for our appt, they were not busy and got us right in. In about 1 1/2 hours we came back from going to Menards (great idea on Discount Tires location regarding Menards to give you something to do) and truck was done. We wanted quiet tires and they are. Thanks again.
Cory the Manager is top notch. Had new tires put on my RV in no time I was rolling on down the road. Great prices and great friendly service.
A BIG shout out to Discount Tires Rapid City and Nathan for helping us with tire problem on our Crosstrek we are towing with our RV. A quick fix and we were on our way. If we had to have a tire problem on our trip this was the best place to have it! A good reason to have a TPMS system on your RV and toad! Thanks again!!
Super helpful and nice. Great place!!
You guys they were so helpful!! They worked with me on getting exactly what I wanted!! They didnt try to bs me because Im a women, and they kindly explained everything I needed to know!!
Honest and fast service! Had 6 tires put on my truck (dually) and we were just blown away at the level of professional service. Definitely recommend!
Very friendly employees and very efficient. Did not have to wait long for them to install my new tires. Would suggest them to friends.
Amazingly fast service, great prices, & financing was all very much appreciated! Nicely grass landscaped, I actually had a fun time hanging out with my dogs.
It’s nationwide and all locations have excellent customer service and technicians. I stopped over @ Rapid City the the other day, just gave them my phone number; that was it. The the service was above & beyond my expectations as always, not a dime was charged to me. It’s good to stay with a reputable nationwide business. Keep up the good work 😆
Did everything they were asked to do.
Honest and timely.
Great service as always!
Fast Friendly service
Having had a previous good experience with this company I chose to take my other vehicle to them when I had a nail in a tire. While there they used deceptive tactics to try and force a sale. The nail obvious on the exterior of the tire in its position was fixable, however they removed the tire from the rim then proceeded to claim it was not fixable and due to minor interior tread cracking they couldnt put the tire back on my vehicle as it was upon arrival. I.e. deceptive tactics to try and force a tire sale. Then told me the only way I could take my vehicle is if I had the spare put on it. The tech remounted my tire back on the rim but did not air it up placed in where the spare goes and put the spare on. This company wasted an hour plus of my time when they could have said at arrival they couldnt repair the tire and I would have drove elsewhere. Instead they removed my tire refused to repair it or remount it. I drove across the street where I should have gone in the first place to Coreys Point-S Tire, they got my vehicle in within minutes, Coreys repaired the tire and had me out the door quickly. Lesson learned Chain store vs Local. The local store is more knowledgeable and fair practiced.9/25/21 went here once more with a friend as she needed a tire repaired and insisted on going here. They took her tire for 45 mins we waited just for them tell her they couldnt repair it due to what they claimed that a crack inside the tire which was the natural seam line of the tire itself. I advised her against replacing the tire as it was still a good 6/32 tire tread left. Of course they kept the tire till after 4pm which meant Coreys S Point was closed across the street. We took the tire to bargain Barn on Deadwood Ave and they repaired it in 10 mins and were taken back when I explained why discount claimed they couldnt repair it. The incident verifies deceptive practices to force unsuspecting people into purchasing tires.
Ive been a loyal customer for many yrs, and will continue to be
Discount Tire is Awesome!! Sales and service are the best in the area. This shop will change expectations for tire service and maintenance across the Black Hills area.
They were very helpful
I have purchased 3 sets of tires from Discount Tire since May. I got the best price with excellent service. I had a TPMS warning on 1 vehicle. I stopped to have them check it. They immediately checked the tire pressure. All of the tires were a little low. They brought the tires up tp pressure. That solved the TPMS warning.
As expected, courteous and friendly staff. We came all the way from CA and the standard of service is by far the best of any retailer. Thanks Nate and team.
Helped us right away and didnt have to wait too long.
Clean and orderly! Staff is very friendly and knowledgeable and I had new tired in under 30 minutes.
Best tire prices, includes FREE balance/rotation for the entire life of your tires! Cant beat them!
In town on a family vacation and needed a tire rotation. They got me in immediately and didn’t charge me. Every employee was super friendly and helpful. Thank you!
Good people to do business with!
Best prices around fast friendly service. Glad they are finally in SD. Been a customer since the 1990s in Colorado. Great to have them close to home again,
I have always loved discount tire, when I lived in Colorado I recommended them to everyone. Their warranty is the best! They make sure to check everything and explain the whole process. Im so glad they opened this location
PERFECT service from start to finish. The staff was honest, thorough, fast, and friendly. 100%
Took my car in to get rims and tires put on my ride they got it in quick and got the job done! Friendly quick response and very professional would highly recommend!
Great customer service and prices. They were friendly and helpful. Our new go-to tire place.
They were very good customer service and got new tires in a quick manner
Free tire repair and rotation without purchase.
Went in expecting to pay one price and wound up only having to pay half of that amount ... Manager worked out a really good deal with me
I was trailering two motorcycles about 30 miles east of Rapid City where I blew my second tire of the day. I called Discount Tire to see if they had the tires I needed. I took both blown tires to them and they had new ones on in less than fifteen minutes. Prices was very fair also.
Great service every time
Good service and prices here. best tire shop in the area
Very friendly and helpful.
Very helpful and great customer service!
Paul went out of his way to get the tires I wanted for my car and $200.00 cheaper than anyone else in Rapid City. If you need tires in R. C., this is THE place to get them. 245/45/20 on a SHO.
Great service.
Just left, great service super helpful and knowledgeable.🙏
Always great service, very friendly
Great staff, very honest and extremely helpful!
Absolutely amazing service and so willing to work with you
Friendly staff. Quick service .
Nice guys, did a great job!
Big Discounts...👍
Fast and great service!!
Very fast!
Good