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Antwerpen Mitsubishi
9400 Liberty Rd, Randallstown, MD 21133, United States
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Antwerpen Mitsubishi
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Is
Review β„–1

Man I really had a amazing experience here! It was quick, easy, and SECURE. They worked with my credit and have me the BEST deal on my car. ( paid the whole thing off and it was a dud!! I feel safe and truly taken care of in my new Mercedes BenzπŸ˜‚πŸ’™πŸ˜΅β€πŸ’«πŸ€‘πŸ₯³. This car will drastically improve my credit. You see where I’m coming from and where I’m going!!! NOWHERE BUT UP!!Thank you SO MUCH DAN AND QUYNN

Me
Review β„–2

I couldn’t have asked for a better experience in such a stressful situation. The transmission on my previous car unexpectedly went up and I found myself in need of a car ASAP. Everyone I worked with at this dealership was so kind and made my experience painless. I walked out with an amazing car at an affordable price. I couldn’t be more pleased!

Ke
Review β„–3

Recently went to get my new vehicle and Autumn was amazing. She got me a great deal, was super friendly, and even provided refreshments while I waited. If you are looking to buy definitely ask for Autumn. You won’t be disappointed!

Mi
Review β„–4

I was satisfied with the service but I do have two comments: 1. the back floor of my car wasnt vacuumed like the front. 2. The price for the servicing was super expensive in my opinion, but I guess everything is expensive these days.Everyone was very pleasant and courteous!

Ta
Review β„–5

Great team very nice and helpful I want to personally thank Dan for everything πŸ€—πŸ€—πŸ€—

Da
Review β„–6

Please know and understand that i am somebody who knows a lot about cars and has worked in the car business. I know what it is like to be the customer as well as be in the shoes of the salesperson. Though, i did not buy a car from here Dan & Autumn were both great and extremely helpful. Dan the general sales manager was able to get me a pre-approval at a top tier rate and Autumn made sure that the car was ready when arrived. Ultimately, i decided not to buy the car for personal reasons. However, Dan & Autumn both did their jobs. Do not hesitate to do business with either of these two people.

Ra
Review β„–7

Autumn has been the absolute best to work with! I got a crazy deal on such a beautiful car and all thanks to her. She was kind, thoughtful, patient and incredibly informative. My next purchase I’ll absolutely be seeing her again! Stop in and see her if you want the perfect car, perfect deal and perfect customer service. Above and beyond is an understatement. Far exceeded my expectations. πŸ™ŒπŸ½πŸ™ŒπŸ½

Ka
Review β„–8

It was a great experience..See Quinn he is AWESOME! He will get you in the car you want with a great deal.

Ko
Review β„–9

I bought a 2022 outlander that had scratches in 2 places (supposedly easily fixable, but this was untrue) and my contract stated that the scratches would be repaired. They repaired one scratch after weeks of back and forth and then the manager apologized for forgetting about the second scratch, but said they would fix it. They have now ghosted us and I would never buy another vehicle here. It has been an ongoing headache and I took the vehicle for a quote to repair it myself and it would be $500! They also never sent me the promotional gift card for my test drive.

He
Review β„–10

5 stars isn’t enough for this place! Daniel was very professional and accommodating. This man made sure to answer all of my questions and take the time to ensure I understood the problem with my vehicle/loan and what my options were. I cannot recommend this place enough. They truly have wonderful customer service!!

Wi
Review β„–11

Everyone in this dealership is very friendly, personable and easy to work with. My rep helped us get the exact car we wanted. Great customer service skills and answered all our questions. They are super knowledgeable and got me the best deal around! I went to 6 different dealerships and this is the only one I will ever shop at again. Management all the way down to the car lot boys are top tier. I have never been so impressed.

Ra
Review β„–12

Buying a car from Dan Cahill was the best experience I have ever had with a car salesman! He was extremely thorough in his explanations of the entire buying process. He worked incredibly hard to make sure we got the car that best suited us. I would absolutely recommend working with him if you are in the market to buy a vehicle. He is incredibly kind and detail oriented, all the characteristics you would want from a salesman. 10/10

Ju
Review β„–13

Autumn was amazing. She very professional and patient. Everyone there was very nice and helpful. Thank you for everything.

Mo
Review β„–14

Autumn did just what she said and that was put me into a new vehicle and my payments are soooo close to my old payments. If you need or want a vehicle come and ask for Autumn. Shout out to Bigcountry.

Br
Review β„–15

I had a great experience at Antwerpen Mitsubishi on Liberty Rd. The New Manager Dan really worked with me and my wife, even as far as eating a cost that was our fault. It just shows HIS character and wanting us to have a good car buying experience ;for us and our daughter getting a new car. I would recommend anyone to come to Antwerpen Mitsubishi. Talk to Dan or any of his great salesman staff!

Ha
Review β„–16

Had a fantastic time here at the dealership, friendly customer service along with great personality’s. Made me feelWelcomed when I arrived. Was met at the door. Came in for a used, and left with a new vehicle. Glad I came here. I’ll be back again for my second

Do
Review β„–17

Autumn was awesome! Very personable and Staight forward recommend all come to her a vehicle

De
Review β„–18

THE BEST I MEAN THE BEST I was in there for a period of time I was well taken care of water and treats while I wait for the process to be over with they are all very respectful!!! and open people!! And will work out anything with you!!!!!!!!!! ONLY GO TO AUTUMN!!!!! ONLY!!!!!! thank you soooooo much !!!!!!! I will be buying another car in about a month or so!!!!!!!

As
Review β„–19

Dan Cahill is an ANGEL!!!! I was so nervous about buying a new car but as soon as I walked into Mitsubishi I could tell that this dealership was a cut above the rest! I was helped immediately and Dan walked me through the whole process making me honestly want to send my whole family here from now on! I am so excited about my car, we were about to get me in and out of there faster than I have ever been at a dealership. I cant say enough how happy I am that I came to this dealership and how happy I am to have met my main man Dan!

Pu
Review β„–20

Horrible experience in service department. Car was driven in for issue with A/C. They said they needed to fix a few recalls and now all wheels are locked with mysterious ABS failure. One of the recalls was breaking system related. But the service manager stated they werent responsible for the issue. How?... Ended having the vehicle towed from the service dept... Now its a corporate matter.

Ki
Review β„–21

I absolutely love my new Mitsubishi Mirage that I got here. The prices and warranties are better than anywhere else, no doubt. Go to Kendall, he seriously is amazing. Hell get you in and out with your new ride!

Ki
Review β„–22

Autumn was an awesome sales person. She was very attentive to my needs and what deal best fit my fit my financial needs. I will definitely recommend coming through and speaking with her. She’s awesome 😎

Da
Review β„–23

The manager Dan & the sales associate (Autumn) were total Rockstars. They were honest, efficient & willing to work with the customer. Great experience!

St
Review β„–24

This was hands down the easiest dealership I have ever worked with. I was in and out in about 2 hours! Dan was efficient but also made sure that I was getting the best price in town. I truly recommend anyone to go see Dan!!

Br
Review β„–25

I had the best experience at Antwerpen Mitsubishi. Dan, Troy, & Quinn went above and beyond the standard level of customer service. They displayed empathy and professionalism in all aspects of the car buying process. Would recommend them for anyone looking for a new car!

De
Review β„–26

It was an absolute pleasure to work with Troy and the management team. The other staff were friendly as well. When they say yes they mean yes... give it a try. I did and came out great. Thank you everyone..

Ca
Review β„–27

I had a very good experience at Antwerpen, my sales person Autumn was very good and knowledgeable. Autumn was very patient and she make sure I understand everything (the whole process of buying a use car) and she made sure I did not leave until I had a car that I love and the payments was in my budget. The service department was good also the guys there was very helpful. I would purchase a car from them again. Thanks to the whole staff I love my Nissan Sentra

Ky
Review β„–28

I usually am not the kind of person that leaves a review but I had to leave one for Dan Cahill. This man is my new best friend! He helped me out and he was so HONEST, he is the realest sales person I have ever had the privilege to work with!

BR
Review β„–29

Autumn was very professional and I had one of the best experiences I have ever had in a dealership she got me in and out within 2 hours. 10 out of 10 recommend

Ja
Review β„–30

Outstanding!! We are returning clients with Dan! He is extremely patient and understanding. I will be sending some business your way. Thank you so much!

No
Review β„–31

Worked with Autumn, she and the staff provided excellent customer service. I would recommend Antwerpen Mitsubishi.

pa
Review β„–32

Nick, my salesperson, was awesome! He worked extremely hard to get me in the car. Very happy.

Ch
Review β„–33

Shoutout to Autumn J for not letting me down buying my car full price ask for Autmn J for your next purchase or selling your car.

St
Review β„–34

I visited the dealership to get assistance and was referred to the finance dept. The representative looked at me three times and continued on with her conversation. After over an hour, she acknowledged me due to one of her co-workers alerting her that I was still waiting to speak with her. At which the struggle began. With the same attitude she begrudgingly assisted me to the extreme minimum. Even refused to give me her card, did not want to give me her name. I will not be shopping here...I hope she enjoys her vacation.

My
Review β„–35

My experience was great they work with me gave me a great interest rate & had great customer service i went To 3,4 different Antwerpens with in the last two weeks and this definitely was the best one

Mi
Review β„–36

Everybody was very helpful! I enjoyed my experience there !

Su
Review β„–37

They stayed in contact and done great work.

Br
Review β„–38

Quick and easy process for purchasing a vehicle, I was surprised since my parents explained the car buying experience and this was my first car. Thank you Dan and Troy

Do
Review β„–39

I was in the market for buying a used car, Kendall was the most helpful salesman I could ever ask for, he made sure I left with a car that I loved.Had an issue with the sound of the speakers and the sales floor manager Dan took care of it with no problemsGreat buying experience

As
Review β„–40

Autumn was the best Ive ever encountered anytime ive looked at a car or seen someone else look at cars. She was so nice she worked with me for hours(all on me the paperwork was fast once i decided and got insurance to drive off the lot),she was real ...so relatable and sweet. she was down for a test drive if you want, shes not going to set you up with something you cant afford.she will actually save you moneg!She literally helped me save hundreds on car insurance plus helped me get exactly what I wanted. Guys you need to go see autumn πŸ‚

Da
Review β„–41

It was a pleasure working with Dan. He is very knowledgeable when it comes to knowing about cars, I was NOT in the dealership all day I was in and out in a timely manner. I already referred 2 of my coworkers to Dan. Thanks a lot Dan !!!

Di
Review β„–42

Customer service was absolutely excellent my questions were answered my worries were taking care of!! I found myself in a brand new 2022 Mitsubishi Outlander!! Management Team was also great!! See Ms. Michelle for car sales

Ni
Review β„–43

Autumn Jackson is the one not the two she gets it done and done right

Ne
Review β„–44

I really like Dan, but their finance manager is horrible and ruins any good I have to say about this dealership. They break the law. Would never buy another car from here.

C
Review β„–45

Dan Cahill just sold me my new BMW.. I couldn’t be any happier!!!!! He was extremely honest, and got me the absolute BEST deal. 10000% the place to go!!!! This man deserves a raise!

Qw
Review β„–46

It’s been a great experience Autumn treated us with respect and it was quick I will be definitely telling my peers about her and anterwip Mitsubishi cars, thank you guys so much. Autumn is a real one lol

Za
Review β„–47

Worst customer service ever on hold for 45 mins

Da
Review β„–48

Do not fall for their scams.

Br
Review β„–49

Very professional dealership. Delivered as promised. Price of vehicles was outstanding. Would absolutely shop there again.

sh
Review β„–50

Autumn has been very helpful . She explained everything to me & she’s very nice .

Le
Review β„–51

The sad part is after running my credit to the point that they lowered my credit score. They then told me not only do I need a co-signer, but also 2,000 dollars down. They still didnt take my other car that I could no longer drive. And then said I should consider the car that they probably couldnt get rid of a gift. Like they did me a favor. Very unprofessional. I would never send friends or family to Antwerpeen. I wouldnt send enemys either! I am stuck with a car that I have to have a co-signer for, that I didnt want and it cost to much monthly.

Fu
Review β„–52

Ive had this 2016 vehicle for 3 months and the vehicle stopped working. Now Ive been told that I have to replace the alternator. The total cost which includes part/labor is over $700 in which warranty will cover but not to include I have to pay a deductible of $250.I know it is a used vehicle but to think that I would have to replace an alternator so soon. Got the vehicle with at least 40,000 miles and now 41,011 so pretty much I havent really driven it. I should of known something when the car was not fully cleaned. Secondly, I had to go back a few weeks later due bad brakes. Which should of been taken care of when inspected. Ill do 1 star because the Sales rep and Manager (at that time) was nice.Update: Car still not running. Now, Ive been told its the motor. So, Ive been without a vehicle for over a Month now. Ive never had to experience this before. Just be careful when shopping for a vehicle.Last update: No longer have the vehicle

An
Review β„–53

They Deserve every star. Job well Done.

Wi
Review β„–54

Great bunch of folks to deal with whenever I am there.

Gr
Review β„–55

The price quoted was exactly the same when I arrived there to pay and pick it up. 2 other dealers told me that they have the car I arrived there and they did not have it, they tried to sell me another car with different color

M
Review β„–56

Sold us a pre-owned car with wheel locks and didn’t provide us with a key. When brought to their attention they offered no help and took zero responsibility. Makes us wonder if the key ever existed and how they could have inspected the car without it. After reading other reviews here it might be time to file a report with ASED and investigate their possibly unethical business practices.

Ed
Review β„–57

Wow are they dishonest. They advertises a price that was attractive to me. I came in and the sales person was pleasant. When we got to discussing pricing the car cost jumped 2k. I kept asking about it and they avoided giving me a detailed breakout. I wanted to think about the offer and discuss with my wife. No matter what we did, there was a 2k difference that was not being disclosed. When I spoke to the manager for a second time and asked for a detailed layout of the numbers, thats when i was told about the 2200 in reconditioning fees. This is a clear Bait and Switch. I started to read some other reviews and this is just the way they do business. They advertise a good price but then add a bunch of BS fees. Buyer Beware!!!!!

Na
Review β„–58

My car was in the shop here due to an accident, it took them over a month to repair the car. This caused me to go over the amount of time I had for my rental which left me to have to pay out of packet. After speaking to the body shop manager, they would not pick up the cost for the additional days i needed for a rental car. The worst!!

Ni
Review β„–59

I got my 2018 Toyota Camry from there and they cleaned it up for me, put gas in it, and got me LOWER than what I wanted a month!

Sa
Review β„–60

Had to give it a star, bad experience with the sales manager, he didnt keep his word, he was supposed to call me to make an appointment to fix a dent in the car, he never did. I waited to pick up my plates which was almost a month later, spoke to him and he said I was supposed to call to make an appointment to fix the issue. Again, bad manner to solve the issue, he lied to me and didnt apologize. Bad way to conduct business.

Ma
Review β„–61

The staff is very friendly!

Li
Review β„–62

Dont buy here. Lots of Hidden Fees and they use pressure washers on the car lot.

Re
Review β„–63

My experience the day I was going to make an interview appointment with salesman Mr. Glen. He kept delaying pick up arrivals. It was a very hot humid day the last Tuesday in June. I became very upset. I called the dealership and request to speak with the person who manages the business. Glen supervisor and the receptionist denied me a request for that and a new sales person. I never will buy from any Mitchibish Dealer. The lack of respect and response.

Re
Review β„–64

Absolutely the worst buying experience we have ever had. If I could give 0 stars I would! One highlight of our experience was being called back in from the parking lot after the paperwork had been signed (6 hours later) for a $393 monthly payment. They ran out to the parking lot told us there was something wrong with the paperwork and it needed to be redone. When it was redone my payment went up to $434 a month!! Then we had to bring back pay stubs for my husbands employment( which was absolutely fine) but got phone calls saying the bank was threatening to send the contract back because they needed this info. Meanwhile we had recieved a call from the finance company congratulating us on our purchase and confirming our monthly payment for November 3rd and such. This morning I recieved yet another call saying they needed the final part of our down-payment, which I paid YESTERDAY! IN THE DEALERSHIP! I was told that I needed to call the bank and report that I have indeed paid the rest of the money owed. Excuse me but when did this become my job?? If they knew how to do their jobs correctly and communicate with each other they would have known I was there and finalized this yesterday! I am very angry and do not recommend this dealership!Also they did not clean up the car before we left. They gave us a paper saying they owed us a detail. So I took the car back for the detail promised. It was half a**ed! They washed the outside and vaccumed a little bit and sprayed an awful air freshener. They did not wipe down the inside or clean the food spots off of the seats or out of the cup holders and door handles. My 8 year old cleans better than that! Totally unacceptable! I went to a dealer close to home and they told me a detail means squeeky clean inside and out, complete wipe down inside, vaccume and wash. Well that didnt happen for me.

In
Review β„–65

Pete did such a great job on my car, service was phenomenal and he had me in and out within a few hours. Very personable and I would highly recommended anyone coming here! When you come ask for Pete!

Yv
Review β„–66

Wonderful work, very professional, friendly, and helpful staff... I have used this establishment a number of times and have always been satisfied with the work, the staff, and with the service. I would gladly recommend them to all of my family and friends.. please keep up the great work... thank you.

Da
Review β„–67

Some of mgr was too making excuses for employees. made me feel as if no matter what cust is NEVER EVER RIGHT

Le
Review β„–68

I had a great experience at Antwerpen Auto World. Kenny the car man is the best! He was awesome! He was informative, honest and friendly. Everything he promised, he delivered. Im going to recommend Kenny to all my family and friends. I feel so much better about the car buying process. I will definitely be making my future car purchases here at Antwerpen Auto World. Just remember ask for Kenny The Car Man!

La
Review β„–69

They charge to much for oil change you go for one thing they seem to find a lot wrong to get more money

jo
Review β„–70

We had the easiest, kindest and most affordable purchasing experience through Antwerpen! Everyone was so accommodating and we got a great deal on a car for my son. Highly recommend!!

ro
Review β„–71

Place is clean mask are if you feel like it wear it or not just sell the car

ST
Review β„–72

Made the 1+ hour drive on a holiday morning to see what looked like a good deal. Test drove it and was interested. They asked what I wanted my payment to be. I told them the rate and terms would determined that but shared my expectation. They miraculous came in a few dollars under my desired monthly payment. BUT, at a much higher rate than I was entitled to and at a 2 yr longer term than I had assumed. They do this to cover the BS fees they add, most notably the $1500 reconditioning fee. They make it sound like the fee is state mandated but its the $70 inspection thats required, not the $1500 of free money they want from you. They wasted my morning and unnecessarily ran my credit. If youre used car shopping always ask about processing/reconditioning fees before you waste your time with bait-and-switchers like Antwerpen. Antwerpen preys on uninformed buyers with high interest rates, longer-than-prudent terms and hidden fees. They are in my opinion an unethical enterprise. Way to go Jack.

An
Review β„–73

Zek is a great person up there and help me all the way to the end, I wish I can give him 20 stars for his help

Me
Review β„–74

I cant say enough good things about my experience with Antwerpen Auto and Branden Mitch (my salesman). From start to finish it was a very enjoyable and relaxing experience! I was forced to go in search of a new car after mine was found unsafe to drive and too expensive to fix. Everyone I dealt with at Antwerpen were fantastic. This place goes beyond good customer service. I really felt like I bought into a family not a dealership! I will tell everyone to go there! Branden - thank you so much! Jason - you are truly a magician of happiness, and Daniel in financing - thank you for sitting in the car I was purchasing to make sure everyone in my life would be comfortable in the car!!! Every one of you far exceeded my expectations!!! Ill see you for service and my next ride when its time!!!

Ma
Review β„–75

Great cars good technicians...Service and parts are great help!

Ho
Review β„–76

I did an application to see if I was approved for a car in doing so the staff was very friendly to me No matter how good or bad your credit Uncle Pauly going to make sure it happens and and John Tuna has a very outgoing personality and he makes your process run smooth with the paperwork letting you get in and out of vehicles on the lot making You feel comfortable and not rushing you to buy anything or get a sale and most of all They all have patience with you with that being said I was able to walk out of there with a 2017 Ford Fusion SE HYBRID Thanks to my Antwerpen family!!! Appreciate you guys.

Z
Review β„–77

I do not usually give feedback, but this experience deserves my time!Great people to do business with!Jay and John, Thank you for your hospitality, especially John greeted us as soon as we got through the lobby door, and made our transaction seamless with the help of decision makers.Finance needs to be a bit faster. Overall the people there are natural, not the typical car dealer that does anything to sale a car. β€œJack says yes” I also say he has good people.

Ot
Review β„–78

I only went there to use the bathroom. I even liked their vending machine as I used them to buy a drink. Theyre rather nice.

Be
Review β„–79

All positive things to say about this dealership from beginning to end. John Tuna was absolutely awesome he was very attentive and took his time to clearly explain everything to me in regards to purchasing my and the warranty! The office staff were very accommodating and patient with me as well throughout this process! I would absolutely recommed this dealership especially TUNA!

Ta
Review β„–80

Marc, James, and Tuna (John) we fantastic and helped me in a tremendous way! They were understanding, and professional! They got me a deal that I couldnt pass up! So happy to have conducted business here for the 2nd time in 12 years! (First car I had the entire 12 before it got totalled), The guys made a bad situation one of my best situations! THANK YOU!😊

An
Review β„–81

I had a really good experience, didn’t have to wait hours to get paperwork approved. Mr. Hart was pretty cool and made sure I had everything in check. The GM, Mr. Greene was amazing and generous!! I’ll definitely get my next vehicle from here. Thanks guys

Mi
Review β„–82

I am still upset!! I dont know what Im goingvto do. I told the saleman over the phone that I saw a used vehicle that I wanted. It was around 14,000. He said hell see what he could do. Days later he picked me up in a 2020 Mitsubishi Mirage and said that I cant get what but I could het this. I have a $435.00 car payments and Im disabled with a traumatic brain injury. Why did he trick meI dont know what Ill do!!wanted but I could

Xi
Review β„–83

Jake helped me a lot on advice and price. Clean and nice environment, friendly and professional service. After we agreed on the price, I took the car out of the door just for an hour, time including all the paper work and insurance. Would recommend this place if you are looking for a clean used car with reasonable price thats in good shape.

Pa
Review β„–84

Looked at a truck that they claimed to have passed safety inspection, which had a broken leaf spring rubbing on the brake lines. Buyer beware.

Ma
Review β„–85

First and foremost my experience with Antwerpen was a great one, this is my second vehicle from them the first time the Tuna handle the sales and he made me and my wife feel like we was buying a car and not just looking for a car. This time John (tuna) and Jason got me and my wife into a great car under 2 hours great work and no BS. That professional. If you are in need of a car please give them a try and ask for the Tuna. Thanks again guys!!!!!

Ka
Review β„–86

My wife and I came in to buy a 2014 Chrysler Town and Country the staff was good to us . But most of all Marty and Marquis was very helpful putting us in the exact vehicle that we came here for at a great price and good mileage. All I can say is good job fellas and I will be back to buy my next vehicle here . Oh I almost forgot I would like to give a special thanks to rich the man who made it all happen

Ja
Review β„–87

Every experience from routine oil changes to unexpected engine troubles, they take the time to explain and make you feel comfortable while you wait. Mr. James is exceptional and goes out his way to make terrible car challenges better.

Ma
Review β„–88

Mr terry and Mr Jason is the best! they made my complicated car buying process a breeze. i definitely recommend this business just from dealing with this 2 guys alone.. hands down the best car buying process i ever had.. thanks guys

Dr
Review β„–89

I had an amazing experience at this place. Dan Cahill was very professional and got me everything I need. I greatly appreciate his efforts and time! Great place to come for cars! You won’t regret it.

Ta
Review β„–90

Had a great first car buying experience at Antwerpen, Randallstown thanks to salesman TR. He was knowledgeable and enjoyable to work with, without being pushy! Lenny in finance worked very hard and long to come to a fair negotiation that met our specific wants and needs. They both went above and beyond to meet every request we made about our new car. So far, my Jeep Grand Cherokee has surpassed my expectations! Would definitely recommend this dealership because of the people who work there. Thanks!!

Pa
Review β„–91

I would truly from the heart would like to THANK Jaylen, Tuna and Lenny. They are AWESOME. They went above and beyond to help me, can not thank them enough. Tuna even helped with the insurance process. Great group of people. God Sent

Ti
Review β„–92

Process was quick and efficient! Kenny was such a great help getting us in and out with a wonderful car selection for myself and my family! Couldnt have asked for a better experience :)!

Ja
Review β„–93

About two weeks ago, I had the best experience at Antwerpen Auto World. My used car unexpectedly went up and I had to choose between getting it fixed or buying something new. Of course my husband said go ahead and get something better to eliminate the stress. Im happy with the purchase of my Maxima. The entire team was very polite and helpful. From the ladies who answered the phones when I called a million times, to the people who detailed the cars that my husband and I ended up leaving with. Kenny was our sales person and he was so professional, knowledgeable and kind. In the past Ive experienced pushy sales people. Not Kenny or the team who worked with him. My husband and I told him what we were comfortable with and the finance team and Kenny made sure that we both got super low interest rates and drove off in not one, but two gorgeous cars that are now parked in front of our brand new home. Due to the professional attitude of that entire team and Kenny. My husband and I will only be purchasing vehicles from Antwerpen. This team deserves a huge shout out! So thank you all at Antwerpen Auto World. Im a happy nurse and now I dont have to worry about getting stuck trying to go take care of my patients.

Me
Review β„–94

I called Antwerpen after hearing a radio advertisement and by my surprise the GM answered. I explained my situation to him he stated I have just the person to work with you. Dan called me back in 10 minutes took my information over the phone. The next day he said come on in and get your car. I was in total disbelief, Dan was so great all the way around his personality and professional attitude made my experience great, because I was a nervous reck.Thank you so much Dan you are the greatest!!

sh
Review β„–95

If i could give less than one star, i would. DISHONEST! Look around online you will see many people with similar experience. Web sale price dropped the cost by 1k. They reluctantly agreed to honor that price - in writing (i still have the paper!) and then when i came the next day to close, they tried tricking me into a higher price and excusing it with extra fees or other stories that didnt add up. Numbers on the closing sheet didnt add up or match to agreed upon price - i still have both papers to compare side by side. When questioned, made up THREE different excuses. I kept asking a simple question - please just explain the numbers. He finally conceded that he really doesnt want to give me the price we originally agreed upon. STAY AWAY. If you must use them, CHECK ALL THE NUMBERS CAREFULLY.

G
Review β„–96

Worked with Kenny Pittrell in purchasing my new Audi A4. These guys were very easy to work with and definitely cared to show you both hospitality when you arrive and care during the entire process. I highly enjoyed going through Antwerpen and recommend them to any and all looking to purchase a new car!

Sh
Review β„–97

I was just inquiring about a vehicle, so I stop in. Very clean well kept environment. I was greeted by a guy named Eric and his trainee Donovan. Both mean was very pleasant and polite. Very Professional they was awesome keep up the good work guys.

Br
Review β„–98

I want to personally thank Antwerpen Auto World, Uncle Pauly and especially Tuna for getting me into my dream car!!! I have had issues (bad credit, owe a lot on my car and it wasnt worth nearly as much as I owed) over the past 2 years trying to trade my car in and get something better. I went to Antwerpern with very low hopes but by some MIRACLE these guys were able to get the job done!! These guys were professional, honest, and very down to earth. I definitely trusted them to get me the BEST deal possible and they did just that!!! Thank you again!!! Please go to Antwerpen Auto World and ask for Tuna, he will not let you down!!!!

Ny
Review β„–99

One of the best decision of my life to come here. The process was quick and easy. Not to mention the great customer service. Just like they say Jack always says yes. They will work with you no matter what your situation is.

La
Review β„–100

Bought a used car 3 weeks ago, shortly after the breaks started squeaking. Took it to my mechanic who is also a long time friend, he said I need back brakes and rotors and that there was no way this car passed inspection in this condition. Took it back to Antwerpen, they claim nothing is wrong, did another inspection and claim they cant hear the noise that Im hearing. They wont fix it and want to charge me. Im not happy with this outcome so I speak to the GM Matt about it. He personally drives my car and says he hears nothing. I leave to go home unhappy with this diagnosis and the brakes squeak all the way there!! They made thousands off of me and now theyre being shady!! And Its a cheap fix! Terrible customer service! The only person worth anything in the whole building is the secretary Rachel. She is awesome and has great customer service but the rest of them are shady and will take advantage! Especially of women!! Not happy at all! Dont let them take advanyage of you too!!!

Information
100 Photos
100 Comments
3.5 Rating
  • Address:9400 Liberty Rd, Randallstown, MD 21133, United States
  • Site:http://antwerpenmitsubishi.com/
  • Phone:+1 410-521-3000
Categories
  • Auto body shop
  • Mitsubishi dealer
  • Auto painting
  • Car dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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