Visited store last Friday. I had outstanding professional service by Manuel Cruz. He went the extra mile to explain swapping out my sim card and other services. I highly recommend him outstanding employee.

I had a great experience here with Jules. She was very patient and explained in detail what I was adding to my account and paying for. She was not pushy at all in trying to make a sell. I will definitely be using this location again in the future. The facility was clean and safety measures for Covid were practiced.

Jules helped me out and she was awesome. Considering I paid for 3 months in advance and the representative before here didnt apply it correctly. My experience with Jules was great. Thanks again

We had a great experience at this T-Mobile location! Jules was the associate that helped us out and she was wonderful! She explained everything well and was very friendly. Leaving, we didnt have any questions or concerns about whether anything was missed or that we didnt understand anything correctly. I dont think weve ever had such a great experience at any mobile phone store.

Juliana was extremely helpful and very responsive to all my inquiries in person and via email. She explained all the services and deals that made it easy to understand. Her and Booker were very friendly and made the process a lot easier when connecting my new phone.

Jules was the associate that assisted me over the phone before I can in as well as in store and she was AWESOME!!!

My visit started with calling to verify if the store was open. Jules answered promptly and gave me the hours of the store. She also informed me that she would be happy to assist me in X amount of time if I would like to come in.Upon entering she was the first one to greet me and another employee came from the back to ensure I was being helped. Loved the customer service, and Jules was very informative, she helped me with all my questions and protection for my new phone. Thanks Jules! Will be returning for any phone needs.

I would highly recommend this store to anyone! the service was absolutely amazing especially Jules who helped my boyfriend and I get the phones we wanted! She was so helpful with contacting other carriers and walked us through all steps to change over to T mobile. All employees were super personable, knowledgeable, and friendly. The store was super clean and totally compliant to all Covid regulations. 10/10 would recommend!!!

My mom and I went in to ask a few questions about phone upgrades and hot spot options for WFH. Alex had wonderful customer service, answered all of our questions, and gave us clarity on our next steps!

I had a great fact service with Jules R.She has exceptional information and customer service. Also answered all my questions smoothly and perfectly. Ask for Jules when you visit this location.

Made my wait forever just for a tmobile Tuesday pick up. They should definitely make a better way to grab and go with tmobile Tuesday free things. If the whole idea is to thank customers for having tmobile, it should be quick and easy.

Jyles r was the best! Very patient and gave great advice on which IPhone to trade my 7+ for I went with the 11 and she helped with the accessories and setting up my phone. she’s always so helpful to me and my family when we come in. She was so very patient with my mom as she is so complicated. She was able to help us trade all 4 of our phones and we live that she spoke Spanish! We love the customer service they give off at the store as soon as you walk in. Thank you!!

I enjoy coming to this location they are very friendly and Jules is really cool ask for her help cause she is nice and patient. Don’t go to Victoria gardens there snobby and rude and they want you out Even when buying an iPhone! There like don’t touch the box as if you were going to steal it and didn’t want to help me find a case but said “over there”...... go to foothill!

I hardly write reviews unless I get an excellent service . I was helped out by Jules R at T-Mobile and she went out of her way to help me and give me the best options to switch over to T-Mobile . She has excellent customer service and its hard to get that from what Ive experienced if you ever need a new phone or new service, I highly recommend to go with her !!

This post is reviewing Jules who works at this location. Ive had to go in multiple times for warranty exchanges and have been helped by her. She is incredibly thoughtful, thorough, and wonderful. Shes honest and goes above and beyond to help out the customer.She remembered me even though it was months in between visits and picked up right we had left off, offering tailored customer service.TMobile should use her customer service skills as an example of how to work with customers and offer the best service.

Great location with very helpful staff especially Jules who helped me recently switch from one OS to another and transfer all my info. She helped me out while upgrading my phone as well as explain all the details on my warranties and such plus convinced and helped out 2 more members on my plan to upgrade. Great customer service 👍🏽 Definitely recommend this location and asking Jules for help.

Me and my wife were helped out by Jules she was awesome .Thank you Jules we love our new IPhones we will definitely recommend you to friends and family 🤓

Very rude customer service agent while I was on the phone with him.I asked if we had to wear a mask he said yes.I had mentioned how wearing a mask was hard on me because of asthma and the problems associated with it especially N95 masks.Well he hung up on me and I didnt realize it.So I called back and probably same agent hung up again. I called back to finish asking a question and they would answer the phone.I would not recommend the store ever

Super service! Jules was extremely helpful in getting my account changed from my brothers account as well as the person I/we were working on the customer service line. In fact, every time Ive gone into the local store Ive always been greeted and helped with the greatest of care! So its always been appropriated. Thank you and the job has been accomplished!

Thank you Ms. Jules R. For your great customer service today. You took the time to explain the phones that my mom had questions on. My mother is extremely happy with her new cell. Thank you for explaining how the warranty works with the cell phone cases. Its was our 1st time in this location and had a great experience. In addition the store was clean. Team member assured to disinfect and wipe down areas. Team member also assured that customers were using face mask covering noise and mouth. A customer walked in with a face mask and stated she couldnt cover her noise because it was hard for her to breath. The tmobile member informed customer nicely to please step out side for the protection of customers currently in the store. This store is really looking out for the protection of customers. Thank you Ms. Jules and tmobile store members for a great clean experience.

Brittany is awesome!!! She offered great customer service she was really helpful to me and my dad getting us set up with new iPhone. Thank you Brittany to you and your wonderful team.

Great customer service very attentive... Last time I walked in and was helped immediately... John is the best... Upper management was very attentive made sure that what I needed was taken care of... Will definitely go back will definitely recommend to friends and family...😀😀..2-2021I have been to many T-Mobile stores around the area I always come back to this one they always greet me with a smile very nice people that work inside Ive dealt with Carly once or twice before she is absolutely awesome if management is reading this please give her a raise ASAP thank you have a great day peace PS at least a bonus to let her know that she is appreciated........

Very rude service agent I had my one year old daughter with me he kept irritated us continually said for let your child to walk or to screams he doesn’t even help me so I decided to leave

I wish I could take away stars instead of giving 1. Jeannette was awful!! Ive never experienced customer service like this before. We started off with a very nice guy whos works there Jeannette just interrupted us completely took over and had an attitude to begin with. I dont know if she was having a bad day or what. I think even the guy noticed it. she kept changing prices on us. She wanted us to pay almost 1500 for two phones with a contract it was ridiculous and I feel like she was trying to scam us. Because of her attitude and that outrageous price we decided to go with Sprint and found out that she was overcharging us by a lot. We got two s9 + and chose to put a down payment of 400$ even though they didnt require a down payment. Not only did we get the exact phones we wanted, we also received free phone cases and screen protector glass as well as the Hulu and tidal deal.

Booker was amazing helping me set up my Galaxy 7 exchange replacement phone.Very professional and friendly service

Julia R has been a wonderfull helpI give her the highest recomendación never thank tour for ducha a noche service

Rep- Rebecca at T-mobile, gave great customer service.

Always the best of the best customer service in the world....did I say world!

Great service with the technicians

Fast and very well mannered staff. I had no problem and the explained everything to me. Im still looking to switch to a different phone provider and they answered most of my questions. One lady was a little too eager she kept trying for me to get an samsung but I kept telling her I didnt want an samsung.

Helpful when you shopping for a new phone, but looking for service at the store, not so much.

Have always come to this location! Very helpful and not pushy! Jules helped me out! Ask for her

ITS FOR T-MOBIL, NOT THE STORE, ON 5/11/17 BOUGHT LG V-20 PAYING TONS OF MONEY. IN 2 MONTHS IT WENT DEAD WITHOUT ANY REASON. HAD TO PAY $20 TO GET REPLACE PHONE. AFTER ONE WEEK,WHAT I GOT WAS RE-FURBISHED USED PHONE AND THEY SAID THAT THE ONLY WAY THEY COULD HANDLE THE CASE.ALSO THEY SAID THE FACTORY WARRANTY GOES ONLY ONE YEAR FROM THE DAY ORIGINALLY BOUGHT. WHICH MEANS IF THE PHONE GOES DEFECTIVE ON 5/12/18, THEY WILL NOT DO ANYTHING. THAT SUCKS! THAT SUCKS!! PLEASE BE AWARE OF THIS!!!!!!!

Service was good during my upgrade. Only issue I had was that they would not honor online specials which didnt sense, hense the lower star. Either way the person who helped us out was great.

Terribly customer service over that store. My family need to open lines and another two customers are also waiting behind us. They have two staffs over there. One is helping customer with the new phone,the other one name JULIE just chatting with customer about the hair for about 10mins and make us just waiting. When it’s our turn she performs rudely with the service. May choose other carriers just because of this kind of service!! How come T-mobile hire unqualified person do the service job!

Good place and customer service

Best service I get. Thanks to Nicolas.

Very good customer service! Julie was very courteous and professional even though they were very busy. Thank you guys!

Always quick and friendly customer service.

The employees at this store are incompetent. We were told by customer service that a jump on demand return must be done in store and the employee did not even look at our account, but instead went to the desk and took a phone call then went to the back and came back out saying his manager could not accept the old phone. We told him again customer service said otherwise and he said what was that?. I told him, I just said it twice and did not repeat myself. He then got cheeky with us and when we asked again why his manager couldnt accept it, he said I just said it twice.I have never before been treated so rudely by someone. This store will never again have my business.

Had previously been helped by a guy named Ford. Went back to this store specifically for his help to get the new iPhone 6S Plus 128. While waiting I saw Ford with his pants around his thighs and his underwear sticking out for all the world. This isnt fashion, its disgusting. Left the store.

This Tmobile store isVery, Very poor in customer services. From the Manager all the way down the chain, dont tell customers the truth, long waits, no morals, loud music ...etc..T-Mobile needs to address their customer concerns by closing this place. I am a royal customer for 16 years. Very disappointed🙁

Had trouble with cell phone and as always theyre very helpful. I have been with them a long time. Their services are great in store and phone customer service.

Customer here is awful! I was at the store two times today. The first time there was only one person helping. When I asked him how long it would take, he did not give me a definite response. All he said was, hold on and went to the back.The second time, I had two people helping, who looked like they did not know whta they were doing. They kept going back and forth between each other. Not good service at all. I spent all my lunch waiting and did not get my phone after all.

Customer service was excellent they were very helpful and Patient.

5 bars of connection issues. Apparently T mobiles business plan is to over sell their bandwidth. Texts dont go out or come in some times, same for phone calls (despite showing full strength signal), data is also affected. Switched because it was SUPPOSED to be cheaper, but now I have a high bill and terrible, unreliable service. Nothing bad to say about the store, or employees, just the service I pay for.

I was helped by Alec I think his name is and he gave me a pretty bs reason as to why he couldnt upgrade my phone until 11/28 and didnt really try after that I left called customer service and told them what I was told by him and guess what got my upgrade my I phone 7 plus 128 go jet black will be delivered by Thursday never Goin to this location again

Ive decided to write my 1st Google review on an experience that was incredibly awful. I was misled by one of the sales representatives about a promo (upgraded on Aug. 15 been a tmobile customer for 10+ years) and was told that I can return it within two weeks, alas today is the 29th and we go in and the lady - Debra - was incredibly condescending from the get go, unwilling to make compromises even to a T-Mobile representative over the phone. Im in shock still as I write this, this has deeply offended me, my girlfriend and my mother. This is absolutely one of the worst T-Mobile stores in the I.E. I totally understand why theyre at 1.9 stars right now it fits their below average customer service.

If there are negative stars, I would have place it at -5 star. Just like the other reviewer mentioned. Walked in for more than 5 minutes without any help. A white lady came in on a cell phone walk right up and got help while still on the phone. I was ignored.Ask them when is my turn to get help after the cut-in lady, a sales ask for my name and said will call me when ready. 10 min. later, the other sales start to help another cut-in customer without calling me. I was ignored again. Another 10 min. later, I walked up to one of the sale, Daniel, and start asking my questions because he was talking none related subject with the customer. I begin to believe that they allow cut-in. But he said we are very busy and you will have to wait in the orderly fashion. He saw the whole thing but replied me with a dirty smile like I got you. WTF!! No service, bad attitude, no more customers, and you will loose your job douchebag, .I hope John J. Legere (T-Mobil CEO) can read this and just relocate Daniel to Siberia T-Mobil store. I own a company for 15+ years, Daniel will be the first to go with such attitude to customers. And John should just do what I would do. That was my second visit to the store and had the same prior experience on the first time already. Ive never write bad comment on any store because I know it will hurt the store, but this one is way off the scope.Sincerely

Walked in to buy a case for my phone, took me almost an hour, and this with only 3 customer ahead of me and currently being served.Not sure if its due to low number of employee or bad time management.if you come here definitely expect delay.

I came for a sim card and was out within ten minutes. The staff was friendly and approachable.

One of the smart guys at this place charged me $50 and applied the $40 plan on my line... Trashy thief

Quite helpful and has alot of items for your phone

Helpful with everything

Bad customer service. Very slow staff. Sitting waiting a hour, forced to listen to awfully loud music.

Waiting for a long time to get help. Dont bother to come to this store.

The staff was helpful, friendly, and knowledgeable.

Service was terrific, great sales lady

Horrible customer service was talking too an associate then the associate hangs up in my face just because she didn’t wanna hear what I had to say

Best one loved the sales rep

Brittany helped so much and was very patient

Dont go here. Bad customer service wont return your phone if your doing jump on demand. Loud music and they dont work at all. Haha this place should be no longer.

This place sucks and is rude and need to get out of the window

Amazing experience

Too slow service!! Wait 1 hour just to pay bill!!! They work slow as possible!!

They disabled Bixby!

Very helpfull

Love the staff

Good services

Customer service is non-existent at this place.

No help at all

Bad service

Excellent !!! 👌