In the past year my husband and I have purchased from Masters a Bosch dishwasher, Zephyr hood vent, Kitchen Aid range and Speed Queen washer and dryer. Ive never owned Speed Queen W/D but they are beautiful and as they were just delivered Im very excited about using them. Ive owned Kitchen Aid ovens - I dont expect to be disappointed. My dishwasher and hood vent are superior!My stove and W/D were delivered just today and I specifically want to praise the two young gentlemen who did the delivery and installation. They totally know what they are doing! They expertly placed the appliances (W/D on second floor). These young men were very polite, respectful of our home and answered all our questions-they are well informed. I cant say enough about them. Clearly they are Masterss A-Team!

Unfortunately I am forced to post a negative review of Masters Wholesale two years after originally purchasing my GE microwave. At the time of purchase the experience was extremely disappointing but I held off with the negative review because I did eventually receive my microwave installed correctly at my home. Two years later however, after an extremely poor experience dealing with the extended warranty company (Consumer Priority Service or CPS) that Masters Wholesale sold to me with my microwave, I am writing this review.When we originally bought the microwave from Masters two years ago, we were looking forward to the service that is promised on all the ads that we heard on the radio and we really wanted to support a local business. Low prices, local company with good service, professional, is what we were hoping for; sadly, we experienced none of these. Once we bought the unit, there was absolutely no follow-up to let us know where this product was even though the date the sales person let us know it would arrive had passed. I called several times with no return call. The few times I was able to reach someone, I was promised a return call which did not come. Finally (after my own initiated call) I was told the unit was in the warehouse and I could schedule an install. I did this and the unit was installed on the scheduled day. About a week later, we could feel a cold draft coming from the microwave every time we opened it and from the air vents underneath. We had also noticed that the unit was installed at a slight angle which made the door swing open. We called the company and they came out (me taking off more time from work) and found that it was installed wrong. This technician completed the repair and all was good until last week when the handle of the unit came off completely. This was annoying but not such a a big deal because we had bought the extended warranty (CPS 3 year) through Masters. I called Masters to find out about the warranty and they first referred me to the wrong company (a local servicing company) who told me that Masters had to send them the referral for the work to be scheduled. To make a very long story short with Masters (many, many, calls and jumping though hoops), being referred to the wrong servicing companies, and finally CPS who the extended warranty was through, I was told that my product would not be covered under the extended warranty. I called to let Masters Wholesale know about this and they just said “sorry that this is not covered”.My recommendation is to NOT purchase through Masters Wholesale in the first place. If you DO purchase however, I certainly wouldn’t fall for buying the extended warranty through them (the one from CPS). Masters probably makes money selling these extended warranties but this comes as a disservice to their customers I feel. Don’t take my word for it; search Consumer Priority Service Warranty (CPS) online and read the reviews.I was very disappointed in my entire experience with Masters Wholesale and will certainly purchase my future appliances elsewhere.

Purchased our appliances here during our kitchen remodeling. Personal were very knowledgeable and friendly. High end and mid, very nice experience. Have returned for further purchases. Highly recommend this business.

Absolutely the one of the best places for flooring or appliances. Always friendly and helpful. Great customer service, Kathy O is awesome :)

We worked with Mario in creating our dream appliance package. Not only was he quick to respond to any questions, he was also incredibly knowledgeable with the products we were interested in. Mario did a great job at finding us the best price/package he could and was very patient with all of my changes! Highly recommend!

Definitely have a wide selection with very competitive pricing.

Ive work there the better part of three yrs cant ask for a better family oriented company that has a great staff and always puts the customers first...

TERRIBLE! Where are the negative stars? So frustrated and disappointed, I dont know where to start. I suppose for anyone reading, I should start with DO NOT BUY FROM THESE PEOPLE. This is the worst business I have ever *tried* to purchase from. We ordered 3 sub zero units equating to over $13K worth of appliances (charged immediately to our Visa), and promised (numerous times) delivery within 4 days of purchase. When the product was not delivered (after 3 separate scheduled times), they were simply not available. Not by cell, not by office phone, not through email, and when we called the store, our paperwork was missing and anyone that could help us was in a meeting. When I did speak with someone, they were rude, confused and irritated as to why I wanted to know where my product was, and incredibly disrespectful. They would promise to call me back and wouldnt. I was told I should be happy that they were trying to figure it out. The only saving grace was a receptionist by the name of Sarah who did seem to feel earnestly bad for me. But Bill and Dirk could not have been more belligerent when asked why my delivery didnt happen (WHEN I was able to speak with them)- and then told us it could be (actually it should be) 4- 6 more weeks. Telling me my expectations were ridiculous that it would be there already. I had scheduled our cabinet contractors to come 3 separate times to be there to install (based on THEIR scheduling, via disparate emails), as well as stayed home from work to meet with appliance DELIVERIES that never came -and NEVER a call from them. Only when I threatened a charge back did they get a truck to deliver 2 of our 3 items, and I was told I was *lucky* they had worked this out. Dirk couldnt believe I expected him to perform magic. I had to call 3 more times to get a date for the last one when I had to save my sanity and cancel. Shame on you Master Wholesale. My only recourse will be to save others from my same frustration - and hope you feel it in some way.

I cant say enough about how great these guys are. Our old dishwasher stopped working a couple of weeks ago and we shopped around for a new one. We hit the usual places Lowes, Home Depot, Sears and even a few local high end stores. None of them had a good selection (on display) of mid priced dishwashers. And even though they had sales going on, they had virtually nothing in stock.When we got to Masters we found that they had a huge selection on display and that their everyday prices are as low as the Super-sales-event price at the big box stores. Also, the salesperson Suzanne was actually knowledgeable, unlike the big box stores. She was a professional who knew her stuff.The best part of the experience was when their supplier messed up the order and could fulfill it in a reasonable time, they when out of their way to make it right by offering me a higher priced model that they had in stock at no extra charge. Because they knew how difficult it was for us to go without a dishwasher for another 10 days. They actually care. Theyre my new go to place for appliances.

I love the service provided at Masters Wholesale. The delivery driver Oliver is always so very helpful and always seems to be in a good mood. Very happy to do business with Masters because I know Oliver always provides service with a smile. Thank you Oliver!!

Customer service was wonderful beautiful beautiful beautiful countertops and everything like that definitely would look into this place

We bought a complete Thermador Pro Kitchen from Masters. Edgar really knows his stuff. Great place!!!

Exceptional service, Kathy O was extremely helpful and got me the best deal. Thank you Kathy!

Wolf stove and a range hood.

Not impressed with service. Very poor follow-up and, incredibly, could not, would not, provide flooring cost estimates even when we explained flooding emergency we were dealing with. No explanation other than employee that could provide the estimate was on vacation. This was weeks after initial conversation.

Always happy with their pricing and quality assurance.

Recomend

Lots of nice product in this store . Thats the problem . Name is Master Wholesale . Not a Master by far, definitely not a wholesaler . If you like to spend money this is your place . I asked why all the mom and pop stores carry just top dollar product . Not everyone wants to put 50k into a kitchen . Especially a small one . I was told to go to Home Depot . I remember the days when you went to a mom and pop store to get people that know what their talking about to help you . Guess you only get that if you buy name brand top dollar product these days . Sad

Great place and friendly and helpful folks

Beware of Masters Wholesale Installation!!Bottom line – Master Wholesalers has Unqualified, Unprofessional, 3X schedule overrun, Poor quality and Dishonest. I finally had to hire an attorney to address the problems and I will update this review when some progress is made in this months long nightmare.

Good products, matches discounts. Service can be slow

Went to price some appliances, they promised to email prices as they couldnt give while we were there for some reason, still waiting... calls not returned

I went in just browsing around, and while me and my girlfriend were in there some guy with a beard and glasses was making sexual innuendos at my girlfriend right in front of me.Long story short...Disgusted.

Excellent service