Losing your phone is never fun, but Im thankful that I was able to come to this store this morning. Madison, Jack and Alex were great and understood I wasnt interested in adding any extra money to my bill so they found me the best phone for my budget. Id advise coming in early in the morning as it gets busy in the afternoon with students.

I usually dont give places like this reviews but went there last night to get a SIM card replaced (turns out it was more of an issue than that) but the only person in the shop was so helpful and informative. Couldnt have asked for a better experience, wish I could remember the mans name but he was top notch customer service.

Since this review..we were lied to and they stole my phone telling me that I was to get 350 credit and gave me only 15. Them telling me thatMy bill would change and now its 100 more a month...NEVER GO HERE OR TO ATT...ITS A SCAMATT is not helping to resolve at all

WORST service ever. Weve been waiting there for almost one hour just for a 2-min inquiry. The two staff were kept waffling and joking with another customer and completely ignored us. If the maximum service capacity is one customer, why do you need two staff there? During the waiting, I have heard so many complaints about the low efficiency from other customers. AT& T -BE BETTER - GET THIS STORE SOME HELP!

Extremelly inefficient. Took both staff members 40 minutes to set up the phone for one customer. Tons of chitchatting during that so they seemed to have lots of fun and wasted time, but completely unaware of other customers waiting forever. If you have to go there, make sure you are the only customer.

I understand that Madison has no help in a VERY busy store. She multi task but in doing so trying to help everyone she made TWO major mistakes. 1 cut off a phone line to our business phone and 2 wrong address when shipping. This all adds up to more time trying to track the package. When calling the store Drew could not help and offered no assistance didnt even have a piece of paper to write order number down and didnt want to try and help apparently to busy in the store. After spending 1.5 hrs we might have this solved. AT& T -BE BETTER - GET THIS STORE SOME HELP!

Im switching services. They wont even sell me a phone. I offered to pay full retail price. Im an at&t prepaid customer and they said they basically refused to help me.

Best experience ever buying a new Android. Tommy was so pleasant and helpful. He answered all our questions. We are happy new phone owners.

Anthony and Tommy were great in assisting me today! They made my options easy to understand and now I have 3 lines, TV, and internet thru AT&T! Ask for one of them if youre visiting the Oberlin rd location

Mariana was very accommodating. She took the time to help me decide on the right purchase for me. She didn’t rush me; and, she answered all the questions I had about my new phone. I was very pleased with the way she made me feel as a consumer. She didn’t try to be pushy to get me to buy more than what I wanted. If you want to make a purchase, Mariana is the person to see!

We do appreciated everyones honest reviews.Management,.

Tommy was super helpful. He stayed late to help me set up a new Apple Watch. The store looked spotless and I thought it was a corporate store for sure, but to my surprise it’s an authorized retailer. I’d recommend visiting this store for a pleasant experience, and if your technically challenged like myself, that can go a long way.

I renamed Madison Superwoman! I watched as She serviced 4 customers all at once without anyone of us getting frustrated for waiting, she even took a call without missing a beat. She was pleasant, calm, alert and inquired to ensure all was ok. Everyone of us left the store completely satisfied. Great job hiring her she’s a real live Superwoman!!!

Having initially went to the ATT Store in Brier Creek to help my 80 Year old mom obtain a phone just for calls and text AND where I left frustrated and annoyed, I thought I would check out the Cameron Village store before giving up on ATT and I had a completely opposite experience. Madison was responsive to the needs of my mom, did not try to upsale her on a phone that she would not use or want and provided the service at a price that was great!! Madison was also quick in helping set up the plan and unlike the people at the Brier Creek store spoke to us and not at us in a professional and customer focused way that will def have me doing all my business at the Cameron Village store moving forward.

Hours are until 8pm. Walk in at 3:45 to pick up equipment and lady walks up eating food and says oh yeah we’re closed til 5 I forgot to lock the door. Come on.

Good service... patiently answered all the questions I had and were helpful

I received great service during my visit to this store. Anthony was so knowledgeable, personable, and helpful, and I ended up leaving pleased.

I had a great experience purchasing my new iPhone yesterday! Madison helped me out and she deserves a raise!! She was super helpful and informative and really listened to my concerns. 10/10, really happy with my new phone and your service!

Madison S may be one of the most helpful and understanding people I’ve ever had assist in phone service. I was going through a terrible situation with my phone service and she was understanding listened and resolved every issue I had. I highly recommend this store!!!

Excellent services! Best at&t retailer in the area. Will recommend anyone to visit. Drew helped me this morning- compared multiple options with different features, understood my needs and proceeded carefully on all necessary steps as well as future recommending solutions. Will visit again for sure. I appreciate everything I have experienced in this store.

Nathan has outstanding customer service. He was knowledgeable and very patient with a complicated phone issue. He got me a better plan for a lower cost. I was dreading this visit but he made it easy.

This is the best experience Ive had at an AT&T store - Anthony and his staff are rockstars. They bent over backwards to make it easy for me and I ended up getting an iPhone 11 Pro - not a cheap phone - because they really helped me understand my purchase. Will be going back now!

Allen helped me set up new service with AT&T. The process was fast and easy. He wasn’t pushy but very patient and concerned with making sure I was happy with everything.

I came to this store after the one closer to my house didn’t have the phone needed and I’m very glad I did!! This store was bright, clean and inviting (compared to store near my house). Nathan (sales representative) was patient, competent, and helpful. He made changing service providers and upgrading my phone very straightforward.

Staff was great, helpful, and patient. Issue was Samsung and their false advertising to both the staff and customers. I appreciate the help and the issue wasnt their fault. Would have still bought a phone here but the pixel was out of stock.

Best AT&T costumer service around. If you go to this store ask for Nathan Heath, he is one of a kind. Not only is he handsome and charming but he has a vast knowledge of the store’s products and was able to answer and all questions that I had. I don’t find customer service this great at many places but when I do I make sure to tell others. Thanks again Nathan I look forward to my next visit to this store!

They give excellent customer service. They take the time to answer my questions any time I go in there. They’re extremely knowledgeable about their plans and offers.I highly recommend them.

I have been to this store many times since I’ve moved to Raleigh. Every time I go I have a great experience. The reps are knowledgeable, friendly, and go above and beyond to provide excellent customer service even when I am going for customer service issues. Whether I’m spending money or not they treat me like the most important customer they have. Top notch service.

DREW ...is an outstanding employee. He should be considered for a management position as soon as possible. Sadly the A.T.and T lingo in discussing a bill is impossible to understand. Impossible ! Drew was extremely patient and kind n dealing with me, trying to get my bill straightened out. Thank Goodness for employees like Drew. He is the BEST.

Anthony did an Outstanding Job fixing my cell phone! Thanks for his excellent work! David Robertson

Came in looking for a new phone and Nathan was very helpful. Hooked me up with the new iPhone X. Walked me through all the details of the phone and showed me all the neat features. Would recommend everyone to go over to Cameron village and see Nathan for any phone needs!

The salesperson was very polite and very professional and eager to give me solutions which resolved my problem. Im definitely recommending this AT&T Store!!

Ibrahim and his crew are awesome people! They make things so easy and quick by working together when I come in the store. This is how teamplayers should really work together! Love it and never regret coming in.God Loves You all 🙃♥️

Usually going to a cell phone store is a pain. This was not the case when my husband and I went in to get new phones and switch to AT&T yesterday. Emmanuel was professional, patient, and knowledgeable. We did not feel pressured and he gave honest, professional answers to our questions. It turned out to be a painless process, and we left happy! I highly recommend this store and Emmanuel!

Went to the store to buy the wife her first iPhone. Overall experience was excellent. Staff listened to our needs, quickly filled our order and explained details of plan and warranty on iPhone. If you are not excited by the mall experience in shopping for a phone, consider the alternative. Hopefully your experience will be as positive as ours.

The staff at this location are excellent! They have always been personable and extremely helpful every visit. Calling AT&T customer service is a nightmare, so I strongly recommend going to this store for all your AT&T needs.

I’d been dealing with a frustrating customer service issue on my own for the last 2-3 months with call after call to remedy it. It was the same conversation every time and I was honestly ready to cancel my service.I came to this store to see what they could do to help, and Chris & Corbin really went the extra mile and did everything in their power to have it resolved. They were very understanding, so nice, and gratefully so, ever so patient with me.All in all, they are how customer service should be and I was very impressed by that. Thanks so much for your help!!

Anthony and Amy gave me outstanding customer service they are an asset to the company i had my 4 lines port inn and they made the process very easy thank you guysWith best regardsSalwa merchantOwner atPHONE REPAIR ZONE

Great work from the whole Team, they went above and beyond to help me with my account and helped setting up all phones with professional matter. those guys are amazing and very knowledgeable and experienced . Thank you for making an easy switch .

I had a huge problem with a plan purchased through an AT&T phone rep that changed my entire original plan. Colleen helped me on multiple visits sort out and terminate the plan. She then helped me find a better and more affordable plan. She has incredible patience and a friendly, warm personality. I always ask for her when I go into the store.

Brought my phone in to take advantage of the AT&T Next promotion and that was the start of a multi-month headache that is still ongoing. Apparently the manager at the time, who has since been fired, was stealing the phones being turned in so mine never made it back to AT&T. Since it wasnt sent back, I was charged for it. This location admits all of this but has yet to give me a full refund on what I was charged. I have made 25+ calls to the store and countless visits and have still only been refunded 80% of what I was charged. This is a third party store and not a company store so watch out. While the people still there have been nice, their inability to get me a refund when they have admitted what happened is infuriating. Id stay clear.

I frequent this store for all my att phone needs because the customer service is consistently excellent. Drew and Benjamin have repeatedly gone above and beyond every single time I’ve been in. It’s not easy to find great customer service but these guys care about their clients and also the product they sell and represent. Kudos to you both, you are both a gift to this store.Update: drew schlagel, the assistant store manager needs to be recognized for a super power he exercises every time I come into the store. No matter what, nothing for him is impossible. He will find a way even when At&t gets in their own way. He is an asset and a fantastic representative for At&t and keeping him as an assistant manager is honestly a waste of a talented individual who cares about his clients, his products and his company.Promote this person please.

Colleen was extremely helpful. After some mishaps due to some employees changing around stores, she was calm, understanding, and handled a full store of customers with grace. At the end of my time with her I gave her a hug - as she helped me for a few hours to get everything resolved. I was moving, changing services, had issues with my phone - and she helped me with everything. Also, AFTER I left she followed through with what she said she would do... WHICH is obviously one of the most important elements to making my trip to her store a success. Im not sure if she is a store manager, but she SHOULD be -- she really really was great to work with, and I cant say enough good things about her.. Thanks Colleen! :)

Staff is very attentive and helpful! Every time i’ve come in here the staff members have made sure that I got what I was looking for and even helped put on glass screens. I would highly recommend visiting this AT&T!

Went to this store to get our son a new iPhone and separate his account. They didnt set up his new account correctly, and accidentally created a non-existent phantom account in my name. My son had to call AT&T several times to get his account active, and I have since been getting collection notices from AT&T for not paying the phantom, dummy account, including not paying late charges on it.

Great customer service. Chris helped me out with my upgrade. Very professional & he helped me get a couple extra things for my phone. He helped me transfer my info from my other phone to the new one. Would highly recommend!

Service at AT&T on Oberlin, Cameron Village is amazing🙌. Everyone in store goes above and beyond and Drew helped me immensely in setting up my new 10S. Amazing advice & support, thank you again Drew & AT&T at Cameron village!

I had a problem with pairing my I Phone with my Apple Watch. I worked on it for over an hour with no results. I took it to AT&T and Nathan and Emmanuel resolved the problem in less than fifteen minutes. They are friendly and very knowledgeable.

Anthony helped me get upgraded to a new phone

Needed a new SIM for iPhone and got it pretty quickly. Great customer service from the folks here. Thanks!

We just spent time with Colleen at Cameron Village and she was fantastic. I didnt even buy anything or upgrade but she was so helpful and kind in helping me with my iPhone. Definitely will come back here when I am ready to upgrade

Great customer service!! Very knowledgeable and eager to help. Will definitely return for any future problems or questions.

The manager at this store needs to learn how to deal with customers so they will want to return. he has no person skills; perhaps he is knowledgeable but very unhelpful and actually rude. if you want an apple product, I advise going to the apple store where people are extremely friendly.

I went in April to upgrade my phone, at the time they offered me a deal and promised to combined all my existing accounts. Today I am still trying to clean up the mess they created. They created an extra account, and charge me for the supposed deal. I have tried to contact Daniel to no availability, since he was transferred to another store. The manager of this store, or the store where he was transferred have taken no responsibility for this mess. This store has costs me more than 8 hrs over the phone and over $700 in extra charges. This is not my first bad experience with and AT&T store unfortunately.

Wonderful experience, sales representative was attentive and knowledgeable and saved me money. Will absolutely be back and would recommend to anyone!!!

Abraham had wonderful and awesome customer service skills!!! He gets a 10!!!! Great personality and had much patience with me. Thank You! A Happy Customer!

Amazing store. Set up my connection with a family plan real quick. Excellent customer service and generous discounts.

This store is very helpful to me every time I go. Great staff!!!

Excellent service yesterday from Drew. Assisted with iPhone replacement then unexpectedly managed to cut my TV and internet costs significantly. He asked the right questions to identify savings, but I never felt pressure to decide.

Great store with an even better staff. Would recommend anyone for their wireless needs!

You charged me with extra 40 dollars just because your system had failure processing my autopay. I have asked for refunds but you did not refund it for me.

HIGHLY RECOMMEND THIS ATT LOCATION HAD A GREAT EXPERIENCE WITH ISAURA SHE DID A TERRIFIC JOB WITH ANSWERING ALL MY QUESTIONS WENT ABOVE AND BEYOND CUSTOMER SERVICE.

This place is my go to at&t store. They really sit down with you and personalize everything. Love it

Nathaniel Heath was a huge help. Me and Brandi will definitely be coming back.

Beware of promotions offered at this location. I spent the past several months trying to track down promotional iPads that were promised to me by this store. The staff offered no useful information and was unable to honor the promotion I signed up for. I ended up having to work directly with AT&T just to obtain a refund for the money I spent on memory upgrades for the iPads that I never received.

I love the way how they welcome you into there store with so much energy and I also love the great deals that they offer you. I totally recommend at&t for you or your whole family

Ibrahim went above and beyond to get my issue sorted out. You might have to wait a little bit, but it’s worth it because he will devote undivided attention to you when it’s your turn.

The best at&t store i ever been to, those guys are very smart, great with people and they care . please go see them at Cameron village

Staff was knowledgeable and friendly. Signed up for internet. I will definitely be going back to this location.

Awesome new staff since I was last there 6 months ago! Very team oriented and customer service friendly!

This store has GREAT service and a very knowledgeable staff.

A+++ service, I came in to get my phone fixed and they helped me upgrade. Plus I got a nice deal on a new iPad with accessories! I will be coming back to this store & I definitely recommend them.

Excellent customer service. Very friendly and helpful. Abraham will take of you!!

Great Staff, always took the time to get my issue resolved, i highly rerecorded Cameron Village location, WOW.

Both Imbrahim and Corbin had been working with me on my business account for the past 11 months. Its had been an ongoing struggle with my billing situation. Both guys had been very patient in seeking out answers from their headquarters (which no one had a clue) but they had been on the phone with these people for over 3hrs every tume i stop by. This is the best ATT store. These guys always stay after working hours to help me out when i was running late from my business. Very professional and friendly. Definitely above 5 stats services and most definitely recommend this specific location and guys.

Great customer service, walk in and was approched right away. Very knowledgeable staff, love my new service with AT&T!

Horrible customer service!!! They don’t answer their phone and the manager never calls back when he is supposed to. You just get the assistant manager and he can’t do anything for you at all!! Was mislead about the purchase of phones and iPad rebate when at this store during a vacation. Now back at home we find all these issues with our bill and no one around to help correct the issues or own up to their mistakes!! ZERO STARS!!

Issaura was so helpfull she is very informed and sweet person ...

Great staff and store. Was please with the service I received

I would rate this AT&T location zero stars if I could. When they set up my account, there were several red flags they were doing it wrong; however, they blamed my previous carrier and lack of credit. In the end, they accidentally added two phone lines. Not only that, but they promised to fix it, made me wait days on end with no update, and finally after I contacted the AT&T provider and went back and forth between them and the store, the extra line went away... for a time. I was excused from the monthly billing, but the cost of the second Samsung S7 phone they added is still on my account no matter how many calls I make. In addition to their mistakes, they have treated me with little professional respect, acting like my friends instead of admitting that they made a mistake that has caused me so much stress, time, and financial burden. The person who messed up the phone lines did not even apologize when I came to the store and he watched his co-worker try picking up the pieces. If I could, I would leave AT&T because of this store. Instead, I am stuck trying to fix their mistakes on a monthly basis.

Great customer service, very attentive & very professional. Will highly recommend!

I cant even say I had bad customer service because I didnt receive any. I was ignored by the employees for over 20 minutes while they helped other customers. They did not even bother to awknowldge me when they walked by.

Today the young lady at the Cameron Village helped my dad with his online account. It took a while, but she got it completely straightened out. He hates personal computing and he hates phones. What a kind person to help with those things!

What an awesome Visit to Oberlin Rd Store . those Guys are very Knowledgeable, i have singed up also for Uerse TV and Fiber internet and saved me money,, i will definitely recommend my friends and family to this location and Team. Thanks You.

Chanel Mitchel was awesome. She helped me with all my upgrades and gave me a great deal on my accessories.

Fantastic experience with the store manager! Solved my problem and saved me a ton of money on my tv and internet. Super satisfied!

The professionalism, friendliness, attention to details and wanting to please you as a customer is FANTASTIC!! Ibrahim and Chris are the BEST!

Great folks to work with. Always available for advice and assistance.

Reps at the store were extremely helpful and helped get my bill down on my cell phone and Internet service!

Like the knowledgeable staff and the location is close to downtown.

Great location. The sales people here are always very friendly and helpful.

Recommended for NCSU students! Just meet Twam and hell set you up with your new phone connection. Really great service! !

Chanel is awesome! We love this store and the service we get at this spot

The staff there are all professionals. They seem to have all the answers regarding cell phones, tv and home security. I wouldnt go anywhere else. A+++.

Great customer service from Byron, far better than I got at the Apple store.

GREAT AND FUN STAFF TO BE AROUND

Polite behaviour of staffs.

Love the atmosphere and willingness to help. I will go to this store before any other, very friendly.

I like how this team treated me with respect and not pushy. saved me money, i will come back and get the iphone X next week for sure .

Great experience and will go back for sure