Love these guys! My regular car guy sold his shop some years ago and I decided to try Firestone and I was impressed. I have been a regular customer for many years now.

Katie and get stuff are fabulous! Worked late to get my battery done in my hybrid so a a realtor I can work Saturday!!! Thanks so much! Super customer service!!

Competent and Kind! My husband and I were traveling in our truck-camper when our starter began to act out. We called all of the Ford dealerships and began to feel frantic when they relayed that they didnt have openings to even evaluate it for over a week! Someone recommended that we check out this Firestone Complete Auto Care center, which we did. The service specialist, Charmeka Menefee, was SO helpful, patient, and kind to us! They were able to not only evaluate the problem, but were able to get a Ford-certified replacement starter installed the same day. They saved our trip! Thank you!!

Weve gone there a lot to buy tires and get alignments over the years, both in Raleigh and elsewhere we lived. We last bought tires with a warranty in Raleigh. The tires wore out prematurely and they honored their warranty! Of course its no fun having to deal with the worn out tires early, but things naturally happen. And its hard to find a place with good service and honors warranties. They assured Ill keep coming back! Well done Firestone!

Got appointment quicky, work done in a very timely manner. No wait to be serviced.

Great prices. Much lower then dealership for my 214 Sentra. I did the 60k tune up for less then half the cost. They also did me a favor and included puting a new tail light I had brought from the dealership

Mike is very helpful and honest. I can tell they have a great team of guys working there!

Amazing Auto Care. Had a nail in my tire and dealership said I had to replace the tire for about $300.Left the car at Firestone and they patched the tire for just $40 and it’s like brand new tire. Their service is amazing. They are customer friendly and do an excellent job in a timely fashion. By the way Nick is highly respected and takes care of your requests. Highly recommended.

Great service! I went to get a piece of nail that was embedded in one of my tires. Nick was a great help! He let me know from the minute I walked in what the process would be like, the total price, and wait time. Although I was unfortunate to have the nail stuck on the sidewall of the tire, Nick did not held back any information and gave me options. Will be recommending and coming back!

Nick did an amazing job assisting me today with my tire needs. I was able to get my tires replaced and received recommend services needed for my vehicle. All in a timely manner. Excellent customer service and great prices.

My sisters car had a flat on a Sunday. She needed to get home to another city for work on Monday. Took the car to this place because it was the only place open. I wish we had gone anywhere else. Dropped the car off at 11 am. They told us it would be done by 2. By 2 pm, we still hadnt been called that it was done so we gave them some extra time. By 3:30, we called to ask if it was done. Got told they hadnt got to it yet but they were bringing it back right now. Gave them another hour before calling again at 4:30 to see if it was done, since the shop closed at 5. Got told it wasnt done yet but they were bringing it back right now. We told them we were coming anyway to get the car because we needed it to get back to Charlotte NC that night. They told is that was fine and it would be done. Got there at 4:55. Car was still on the spare and parked in the parking lot untouched. We had to go in and ask them if they were going to do it for them to finally change the tire on the car. It was finally changed and ready to go by 5:30, 6 and a half hours later. A tire change takes 30 minutes at most. I will definitely never be taking my car here after my sisters experience.

Prompt, timely and explains services.

My tire blew today right across the street from this location and I called them a bit upset because I had my small child with me and they told me to drive my car across the street and they would help me. And that’s what they did. I was in and out in less than an hour. I am so thankful for the employees. They also were so kind to me and my son. I plan to go back to have my other tires replaced.

Staff was very helpful and friendly. Changed a leaking valve stem for me. Also open on Sunday which was a plus.

Friendly, helpful, didnt BS me like others have.

Friendly staff, quick service, job was well done, thorough walk through of results. I highly recommend this place.

Typical young female needs a car repair situation. Tried to charge me $1,500 for replacement of two tires. Do not suggest visiting this Firestone location.

I got a screw in one of my tires, so I brought it in under the road hazard protection. Nick ended up replacing the tire altogether under warranty, within 2 hours. Excellent experience and customer service.

This shop is not about costing people money but taking care of cars. I was told by the dealership that I needed brakes and tires but come to find out Im barely at 60% of wear. I HIGHLY RECOMMEND THIS SHOP.

Nick and his coworkers had amazing customer service, taking excellent care of a senior citizen when I went in to get an oil change. He got me the rebate I deserve even though online said I didnt qualify for one. Trusty mechanic shop.

Excellent customer service! I’ve always had a great experience at this firestone location. I ordered new tires online and got them installed just a few hours later. Easy breezy lemon peezy. Robert took the time to explain everything to me and he accurately estimated how long my wait time would be. (Which is perfect because I HATE being lied to or mislead regarding wait times). This place just gets it- I will be back for sure!

Could fit me in for 10 minutes oil change.qick 10 did tho

This location I didnt really care for they bedside manner for a lack of a better word.

I used to go here for years, but lately every time I take it in something goes wrong and they say it isnt their fault. Last time a wheel lug stud was stripped, which was $50 to replace. Okay. fine. Time before that they broke a light casing which I did get them to fix on their dime because I could prove they for sure were at fault. This time one broke when I got new tires and they swear of course, its not their fault whoever did it last overtightened - says them. Reasonable enough. Except to fix said broken stud now, they want $350 dollars to replace the wheel bearing. Its about $45 in parts if I bought them myself for a bearing and a stud. They want over $300 in labor to fix something they broke, basically, but swear isnt their fault. I just spent quite a lot this morning getting tires and some other items I did need, and thats how theyre happy to do business which my car friends agree that while that might be part of the fix parts wise, a good mechanic should be charging me far less for it. I wont be back here ever again. Theyll break your car and want a lot of money to fix it. Look down in the reviews and youll see someone else complaining about similar issues.

Terrible i would not recommend

Good pricing but the wait time is horrible

Amazing crew, quick and efficient service. They took care of my husband’s BMW in no time. Thank you Nick M. for your professionalism, integrity, and customer care.

The people here were very nice.

Awesome customer service and fast. In and out in less than 30 minutesBobby, Nate and Tim customer service skills and attitudes were very refreshing. I will definitely be advising my relatives and friends to visit their location. Thanks guys

I absolutely love this shop. Tim and Nathan were incredible and very nice. Tim took his time to show me the issues with my vehicle in the garage and explain things. Honest, knowledgable, and genuinely friendly. I will be returning for future car care and sending others to them!

Awesome! No haggle..no games! Service Manager Tim was quick to explain the process and the needed repair. Im a customer for life.

Saturday morning we had plans to go to the zoo with the grandkids and my husband went out to start the car and we had a dead battery. I called and talked to Tim and asked if there was anyway to bring it over and get it changes quick??? He verified they had a battery in stock and said yes bring it in. We were in andout in less than 20 minutes. Thank you Firestone crew you made our day!

I had a check engine light on and needed to get my car back before the next day. They had my car fixed and ready the same day! The customer service is the best I have ever had. The manager Trey and the rest of the service team earned my trust and business.

We use them for our trucks tires and breaks. They do what they say thell do. They recently did a break job for us labor free to correct an issue we were having. The issue wasnt because of Firestone. I was very appreciative of this gesture! Youve got our business going forward!

More concerned about selling tires than fixing issues. I took my car here to find out the reason behind shaking while driving my vehicle, after 2 days they couldnt give me a reason but advised me new tires are likely to fix my problem They also told me I needed a new battery, breaks and rotors. I had new rotors installed less then 6 months ago, so I suspected something was wrong, I paid the guy and took vehicle to a mom and pop shop, the balanced my tires and fixed the problem in 30 minutes. Called the manager to expressed my concerns, but he was very dismissive and still tried to sell me new tires. They must be under pressure to push these tires and and services, balancing tires is just not that profitable. I have used Firestone for years, I even own their credit card. Be careful.

I always get my tires and alignments here. They kept me informed and completed the work on time. They even matched the price of a competitor on a set of tires.

Great service. Always in a timely matter. My trusted choice for my family car repairs.

Provided timely and good work at a resonable cost.

They have been working on my cars for a couple of years. Very satisfied. I was a little upset and out of line but the manager stayed calm. His professionalism calmed me down.

Daniel was awesome ! I would recommend all moms to attend this firestone. Even with an added item to repair I was able to get out on time!!! .

Took my car to this place for an Inspection on Wednesday April 10th 2019. The shop told me I would have to replace my daytime running light (DRL) bulbs for the car to pass inspection. I hesitated because I knew my lights were in working conditions when I brought the car in, but I agreed anyway.Inspection records came out, listing parking lights replacement (which btw are 2 different things). I asked to see the bulbs they claimed to have replaced, and the person at the front desk attempted to get them, but returned empty handed. He told me that the mechanic could not locate the bulbs, and refunded me the money (Bulbs: $2.99 x 2 + bulb replacement labor $12.00 x 2 + taxes = total of $ 33.95).For all their current customers, I would advise to double check charges, and not to be afraid to ask questions.As for the franchise, I would advise to look into improving business practices to avoid investigations from the BBB.As far as I am concerned, I will not be back, but I appreciate the fact that I received the refund.

The first time I went to get my inspection done it failed due to a few minor things. When I went back to get it Re-inspected they said they found 1 other problem(tire) with it and were not able to pass the inspection. So I went and got that fixed from somewhere else and called them back and was given a appointment time for the next day. The third time I went in for the appointment the guy told me the inspector does not work on Sunday although my appointment was Sunday. 😡 At this point I’m sure you can understand the frustration. I still need them to re-inspect my car and after tomorrow I will never be returning to this location in particular.

Sat an hour for an oil change and tire rotation and alignment for only oil change to be done. Took 30 minutes to do a courtesy inspection that wasnt needed on my vehicle so work was incomplete due to that. Yet i was only customer inside the building. Slack service and management. Firestone has gone downhill. Probably wont use the services anymore side this is not the first time this has happened.

The guys at the New Hope Rd. store were very friendly and accommodating. They made me feel comfortable while I was there which came in handy when I had to come back 2 more times to have them attempt to fix my original issue again.After telling me I had to have a valve cover gasket replaced, and doing the work, I drove my repaired car home only to find that my engine was smoking heavily due to the fact that oil was still spewing out from around the gasket. I took my car right back and they confirmed that the valve cover was not tightened properly. After they apparently fixed this, I drove home and checked my engine again to find that now oil was still spewing out of two areas from around the gasket. I took my car back and they spent 2 hrs working on it and finally got it to stop leaking oil.With that said, again the guys were very friendly and welcoming and did do the work faster than I was expecting which was nice.In summary, they got the job done but there was a lack of pride from the employees to ensure the job was done right the first time. It was obvious that there was a lack of accountability within the workers there which gives the customer the feeling that they are only there to take our money and not really fix the problems we are having with our vehicles.

Technician cross threaded two of my lug nuts on my wheel. Discovered it after I had to fix a few things in order to get my alignment. The two Wheel lug studs broke the first time I tired to take the Lug nuts off. Had to replace more parts. It cost me more money and time in the long run. Would not Recommend.

I was very pleased with the service. The manager matched the price of a competitor.

Great customer service!these folks always treat me very well, and take care of my car great and promptly

I been going there for 6yrs and never a Problem and the management team is impeccable. THANK GOD FOR FIRSTONE

Good place. Used $19.99 oil change coupon. Quick service.

Very knowledgeable mechanics. Been taking my car there 16 years. My go to service place.

I contacted this Firestone dealer after waking to find I had a screw in the rear tire of my car. I called the store, explained that I would like the tire patched. The store replied that they only patch tires, not plug them.OK, I arrived to the store and spoke with Antoine, who saw the screw in the tire and agreed to extract it, and patch the tire. About 20 minutes later, Antoine retrieved me to look at the tire; here I was shown an additional small screw I missed before. He stated that, due to the proximity of the nail to the tire sidewall, he could not repair the tire. However, they would be happy to replace the tire.I asked why that is so, since I only want the screw removed from the tire, and was told that it is Firestone policy. The store Manager, Mike then reiterated that the tire would not be repaired. After bouncing this back and forth with Mike and another Manager--trying to get them to admit that it is a following of a policy without discretion, and even investigation of the offending small nail--decided to leave.I then found Blacks Tires on Capital Blvd. Shane, one of the techs listened to my request: extract screw, patch tire, and use a torque wrench on the wheel fasteners--this to allow a female to remove the tire in event of an emergency.We looked at the screw in the tire, and the small nail; Shane mentioned the thumb on the sidewall plus one inch guide that most tire places use to determine if a tire can be replaced. Since the nail was 3 inches from the sidewall, it could be replaced. However, I told him to ignore that nail, since the tire did not lose air pressure due to it.Shane removed the tire, and showed me the damage from the screw. He repaired the tire prior to patching. This meant prepping the tire by making the surface of the inside of the tire rough enough for the vulcanizing compound to weld the patch into place.(the patch looks like a large rubber upholstery tack).After placing the patch, and allowing it to dry, Shane found that the other small nail had not pierced the tire; it was a nail fragment 1/4 of an inch long (4 or 5MM).He suggested that Firestone should have dismounted the tire to check if there were multiple nails that had damaged the tire; since that nail did not pierce the tread belt, then there was no reason for me to purchase a new tire.After the nail fragment was extracted, Shane mounted the tire, balanced it, and used a torque wrench to tighten the fasteners to factory specs. The reason that I did not wish an impact wrench used is due to not wishing the Aluminum wheel to be fastened with such torque, and it to be removable by a female driver, in the event she must remove the wheel.Shane attached the wheel, and checked the other tires. All was fine. Moreover, he glanced at the brakes, and noticed all was well, but the rear pads were half used.I paid the princely sum of $22.50 for Shane and his colleagues careful, attentive work, not the least of which was LISTENING TO ME.Recommendations:The Firestone store will work well for people who go there, but it will be expensive, as the business model is based on replacing things that either cannot be easily fixed, or takes a longer than average time to diagnose.I called the store Manager, Mike after Blacks Tire affected repairs. He admitted to making an educated decision regarding not wanting to remove the tire, and check for the nail having pierced the tread belt. He states that his decision is concurrent with Firestone policy. It seems that this is an expensive decision for the customer.Due to his lack of discretion in applying Firestone policy, I will not return. I will, however return to Blacks Tire company.Since tires are standard equipment, then one is paying for service; I was listened to, and treated fairly by the staff at Blacks Tire.

I will not go there again.

I brought my 2016 mazda cx5 for a safety inspection at 12:45pm, Im still waiting to get my car back. My car is in the garage with the hood up for amlost 40 minutes, but on one is working on it.

Good service! Always very professional

I wouldn’t come here as a woman. They told me I needed to replace all four spark plugs and coils. Luckily I asked around and got a second opinion and turns out I only need to replace one coil pack. If you want to pay 4x the amount you need to, this is the place for you.

These guys are scheisters. They will absolutely try to rip you off, and screw you into accepting their overinflated prices. I came in to ask about getting my starter replaced, and to make sure that it was in fact the starter that was wrong. $25 just to run the diagnostic. I can live with that, even if thats way too much just for them to plug a computer reader in. But the results? Inconclusive. They told me my *brand new battery that I JUST bought and verified it ran* was dead, insisting it needed replaced. The REAL problem, though, is the $570 they wanted to charge me to replace the starter. Just the starter, nothing else. $170 for the part ($40 more than what I could get the same piece *at retail price* for at Autozone), then $570 total. $400 in labor costs? For a thirty minute job? No. Thats outrageous. Then they wanted $50 just to replace the positive terminal on my battery (a $3 part at *retail* cost) - thats a one minute job. They repeatedly misnamed parts, insisted I needed more overbuilt parts than standard (they insisted I needed a marine positive terminal instead of a standard), and overall gave the impression that either they didnt know what they were talking about, in which case I wouldnt trust such ineptitude, or they were purposefully dropping phrases in the name of making me pay more, in which case I wouldnt trust their *lying* to me.What really offended me the most though? The moment I suggested I may not be ready to pay the $620 total (starter plus positive battery terminal) for the job (which I knew was too high, but wanted to verify), and that I wanted to call a car-savvy friend to get their advice, the employees seriously *turned my car off* and *pushed* said car into the parking lot from the garage. I was going to get it home so I could work on it myself. So what do they do? They turn the car off, leaving me to either pay their outrageous prices, or hire a tow truck. They *purposefully* tried to put me under their thumb and get me to accept that they were going in dry. They werent even busy - my car was one of three that came in the entire time I was there. The employees spent most of their time goofing off with each other. There was literally no excuse for this - they tried to force my hand.And you know what? They failed. I did hire a tow truck. I got a $150 tow because of these jerks that *I didnt have to*, bought a $132 starter from Autozone and a $6 pack of two positive terminal couplings, and I STILL come out ahead financially if I were charging a reasonable rate for mechanics labor. I would not spend one dime of my most hated enemys money here. They are worthless. They do garbage work at rubbish prices. I cant *believe* that I was actually positively recommended to go to this place. Do not go here, you will be ripped off.

Friendly people and straight forward service. Thanks.

While I wish they were cheaper (duh), Ive gotten prompt, friendly service from this Firestone for years.

I went to firestone for a inspection,, but it failed because I needed wipers and a parking bulb so my $20 something inspection became $80. I then called a friend he put the 1 $5 bulb in. Went to ollies got 2 wipers both less than $3.snapped everything in less than $10.I will never go back to firestone. I would recommend any one I know to stay for away from any firestone especially if your a woman. When you walk in they look at you like sucka. When I went back to finish my inspection a different guy said, you come to let me take all your money.Women do not go here. If I had read the reviews I would have stayed away.

Avoid unless its an absolute must, especially if you have an older car. Front staff was pleasant and friendly, however Mechanics gouged my rims on either side because someone didnt use an extension.

Great service, good prices and professional staff.

My vehicle has been sitting inside waiting on a tire to be changed for 3 hours. It takes 20 minutes if I would have done it myself

I went in on New Years Eve because I needed a battery! They had the battery in stock and said they could install it that day! I was out in less than 30 minutes! Thank You!!!😊

Provides great service

Managers are not friendly to all, I believe that they select Certain people to be likable too, Even a staff member told me that the Management is this way, And I seen it for myself, I would rather deal with NTB, Speedees or AAA which are nearby than the staff at this Firestone facility.

Not good service here,they leave oil filter not tight after an oil change.

Great

Nick is da best!

I like dealing with someone I know that treats me like a special customer that all my concerns are important

Customer service is awesome here

Quick service. 👌👍

Great and speedy service.

They always fix my ride right.

Nick is great!!

Very accommodating.

This place do a decent job!!!!!!@

Great guys, great service!

Awesome experience.

Excellent service and friendly staff

Service was excellent

Awesome customer service

Speedy service

Quick service.

Excellent service

Close to home.

Great service