Jessica is amazing. She was very patient and efficient while piercing my 3 year old’s ear lobes.

The ladies working here were fantastic. We had eight piercings done that day (there were four of us). They helped us pick out the earrings and were very patient. They made this a great experience for us!

I came to this location for a 2nd opinion after having a bad experience at the Triangle Town center location. My daughter’s piercings were uneven. I explained the situation to McKenzie and she confirmed the earrings were in fact uneven and after removing the earring, she suggested I come back.When I returned, she repierced my baby’s ear and was knowledgeable about placements, quick and efficient. She was also very apologetic even tho her store or staff didn’t make the error.If you’re interested in getting a toddler or baby’s ears pierced I recommend seeing McKenzie, BUT in all honesty I recommend finding a medical piercer. Cary dermatology offers this service.

Great prices & very clean also acknowledgeable employees that take their time through the entire process. Following Co-Vid-19 protocol

My first pierced earring experience was so uneventful. Joy was pleasant, cheerful and explained the process!

I visited location the store holiday shopping and the employee Jackie helped me get a store card so I could get all of my presents and we did 3 birthstone rings they arrived early and purchase has no interest. So happy and employee was extremely patient going through all options to help me fund perfect styles. I am do excited to be able to go back and get myself a ring soon. We also talked about my daughters and they have a huge variety of childrens jewelry even earrings that screw on so my little one wont lose them. Great service Great jewlery

The lady was very friendly and professional. Great experience.

Aniya was awesome. She went out of her way to help me track down a replacement bracelet my daughter purchased for me!

Great customer service by Joy.She was very professional and mindful of my needs.

Visited location at Crabtree mall and manager Jackie helped me find a beautiful gold chain so happy they have a warranty program to replace my necklace if I do break it. Also had chance to see a little girl get her ears pierced and the staff was so patient with her I would recommend this store to anyone looking for great prices and amazing customer service.

I would never order anything off the website ever again!! Order an item on Jan 23, 2021 suppose to receive the item on Feb. 13 and still no item! No shipping confirmation or anything! Called the 1-800 number and nobody was able to help with the issue! Basically got robbed for A LOT of money! An order to get a return they have to write it on their notes and who knows when the other people above them would see it because they obviously dont care if the customer receives what they purchase! Disappointed to the max! DO NOT ORDER ANYTHING OFF THE WEBSITE! THIS IS A WARNING!

I took my granddaughter to have her ears pierced . Mrs Burden was very patient and helpful both with helping my granddaughter pick her earing and explaing what she was doing while piercings her ears.She made my granddaughter experience very positive.

Always love getting jewelry from here.. nice variety

Ive gotten 3 piercings here and they have been great.

Awesome place!

Brought my daughter here to have her ears pierced for the first time, promptly left after watching an employee eating, and then lick their fingers before going to pierce another persons ears. I ended up bringing her to Rock n Roll tattoo shop and had her ears pierced there safely and cheaper!

Visited this location today with some friends. Employees eat right next to where they pierce ears. Don’t have a sink to wash their hands. I watched someone take a big bite of a cinnamon cover pretzel. then stick her hands in a pair of gloves and pierce a kids ears.My advice would be to go to a pediatrician or a tattoo parlor for your piercings.

My friends and I passed by this location today while Christmas shopping and waiting on a relative, we noticed all the employees eating greasy food out of blue auntie annies bags and then piercing peoples ears right after, noticed a girl open one of the earring packages and only putting gloves on after. Doesnt that defeat the purpose of them being in sterile packages?

The woman tending the kiosk was professional and personable! Turns out, shes worked at tattoo shops doing piercings before, so I feel confident in her abilities

I understand that people get hungry, but I really dont want to see the management eating behind the counter. Imagine if they dont wash their hands and go to pierce something? I work in food service management, and I feel as though this is a major health code violation.The managers name started with a J, I couldnt get a good look at her nametag.

Female worker answers phone and I asked if they have forms verifying if they use STERILE needles. She replied we dont use needle so we would not have that. Then I asked if they have any verfied papers at all stating that they are STERILE(CLEAN). Yet they are supposed have verified forms from the HEALTH DEPARTMENT to be doing and she says no. Repeat piercing process as if thats supposed to click that they dont have papers to pierce people ears with dirty tools.

I had a great experience shopping today at piercing pagoda the customer service was excellent and the sales associate by the name of Judy was very thorough and able to answer all questions i had. I would definitely recommend shopping with them!!!!

Ladies who pierced my daughters ears were great. They were kind and patient.

Please don’t got here. Go to an actual piercing and tattoo shop not some place at the mall. Very unsanitary.

Good people

Would nt recommend this place .. they are nt good at their job.. the person who pierced my baby’s ears did it wrong two times which was so much pain for my lil one n then they hide their mistake by saying u did nt held the baby properly.. they are very rude

Great experience, Staff was caring and they did excellent job

It wasn’t particularly a bad experience but I went in yesterday and it seemed like it almost seemed like acknowledging me was an inconvenience.

Hi I havent yet gone but Im looking to get my second piercing with my friend and Im just if this place id good or bad...PLEASE let me know

Love the body jewelry selection

I shop there always customer service were n8ce

Only been there opening day. Food was nasty service was Terrible and the place was too crowded.

Lacked customer service, but the dating game was on with another mall worker.

I received poor customer service, my wait time was long, and the person who pierced my nose didn’t do a good job .. I’ve been cleaning my piercing everyday since I got it pierced & it has fell out several times and now have closed up ... I wouldn’t recommend this place !

Really good service

Nice place

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