I went there with my daughter to check out the deals on laptops. The salesman Austin was very helpful and informative excellent service we bought a laptop that was right for her. Austin was the kind of salesman you want he listened to our needs and showed us the best options for us. Highly recommend him. Thank you Austin.

Ordered something online and set up for my husband to pick it up for me since he was out already. They wouldnt let him pick it claiming he was not on the pick up list. While I appreciate the safety precautions I know his name was there. So guess who has to make an extra trip wasting yet more gas unnecessarily. I go in and not everything was there so have to make yet another trip. Does not bother me except for the fact that the email says my husbands name and that I had added him to be my pick up person. Really!?!. Christmas is coming get it together.

It was a good experience. The Geek squad was knowledgeable and fixed my phone. I walked around and saw Best Buy had virtually everything a person would want. From appliances to computers.. The service, the employees were great.

Dont call to ask if they have the phone your looking for in stock. You get an automated system that gives you another natl number to call but then tells you that number has very long wait times so go on line and order. Im going to take this advice and order directly from Motorola. Thanks best buy for saving me money

Had nothing but trouble with the Geek Squad.First kid was more interested in selling me a new PC than repairing my seven year old computer. Took one look at it (without opening it up) and dismissively tells me Yeah, its done.Next kid was more interested in selling me upgrades once I returned with a new motherboard and needed a software issue resolved (yeah, dumb I know, but I dropped $200 for a one year subscription to Geek Squad).For anything other than repair or service, Best Buy isnt bad, but if you need repair or service youre going to want to go ANYWHERE but here.

Shot out to Chris. My wife and I had issues with replacing a part for our dishwasher. He was quick to help us out and we greatly appreciate it.

The store itself is a typical Best Buy. Nothing wrong. BUT DO NOT BRING YOUR IPHONE HERE FOR SERVICE!! I brought my iPhone in for a cracked screen repair. Drove an hour to bring it in. Had an appointment. When I got there I was told they couldn’t do it that do. So I brought it back the next day. And the tech ended up breaking a sensor, erasing the phone, and blaming it all on apple. He gave me back my now even more broken phone, which he didn’t even bother to clean. I took it to apple who told me yes, in fact, the Best Buy tech broke a sensor and unnecessarily erased the data, and apple will have to give me a new phone, covered under apple care thankfully. For the love of god, go the extra mile and bring your phone to apple, Best Buy really messed this up. 3 days, lots of gas money, and lost photos because the employee was incompetent.

Got a ac and ice maker machine from here. Curbside pickup. Quick and easy. Employees are respectful. Great product too. My house is super chilly. Good bestbuy ☝️

Didnt have exactly what I wanted but I found another item to replace it.

This best buy is great. Always has helpful polite staff. Typically I will see more staff than customers on the average day and they check on you to make sure you are finding everything. Staff is very knowledgeable.

I needed a simple little connector to go from a big headphone jack to the small headphone jack and they did not have it. So if youre looking for something like that go to Guitar Center they have them.

Chose curbside pickup instead of going in the store. The order was brought out within a few minutes, and the person had good customer service/soft skills. Im not sure if youre supposed to tip them, but if so I forgot. I should have though, because I thought he did a good job.

Bought a new unlocked Motorola phone 📱. Nice price for a flagship quality phone. In-store setup was fast and easy.

The people were nice and respectful very helpful with the information I was wanting about laptops and how it would work for me.

Id have to say for the most part the staff at this best buy is pretty courteous and professional. Never had any problems when shopping here. 😊

WOW...I have only been to BEST Buy twice. The first time was OK. The second time, a couple of days ago, was GREAT..10+stars!!🌟A very pleasant and knowledgeable young lady helped me. She immediately knew what I needed and went to get it for me.

I love Best Buy because you can take your time checking out phones without having an employee breathing down your neck. I love how it closes late and everyone is so friendly.The only set back is that when you need help or have any simple question about an item they have you waiting in line for a long time. Last time I went their I was #17 but yet the store was pretty empty. I got tired of waiting and just left . other than that its a well worth your spent money type of store, their prices are fair and their is always unbeatable sales! They also offer a payment plan which is so nice...Best Buy is my #1 store when it comes to buying any type of electronics!

Its a very cool place with nice staff. Although I feel like the have an underwhelming amount of computer components and selection of computers and laptops. I appreciate how they dont sell things for ridiculous amounts even though some are a bit over priced.Other than that its a nice store, nice staff, pretty straight forward.

Jasmine and I do believe his name is Colton, are absolutely amazing. Knowledgeable and professional

The associate that was trying to help me treated me as if I was stupid. In the end, they were charging too much for a router/modem. Just another big box store interested in making money, not serving its customers.

Wonderful customer service got exactly what we needed in a very quick amount of time the salesperson was super helpful and super friendly

Very helpful and courteous and knowledgeable staff. I bought the wrong memory stick for my sons desktop, they exchanged it for me no questions asked, even after I opened the package.

Ive only been in here once but it was a pleasant experience. Salesperson was not pushy and answered all my questions. I ended up buying an iPad pro 12.9 inch and an apple pencil.

What a joke, I spent 1500 for a new laptop and was pressured into buying the geek squad package they said its a great deal always have tech support at any given time. I have drove twice now from Walsenburg Co to Pueblo Co over a 100 mile round trip each time they keep coming up with excuses why they havent done the work, ( they forgot they say people ha ent showed up) this is after they call and set up the appointments to pick up laptop. My next stop is the Better Business Bureau, I want my money back!

I spent 45 minutes waiting for someone to help me purchase a phone. I guess because I had just gotten off work and didnt look like I had money they ignored me. There loss I wont be back.

Cant get ahold of anyone at the store. I was told if I purchased a game and spent an extra $30 I would be able to trade it in and get the next years model for no charge. Bunch of liars!!!

By far one of the lowest inventory levels Ive seen at a BB. And their shrinkage prevention practices make it nearly impossible to find anything. This is not a reflection on staff who were nice and helpful, but I will drive 40 miles to Colorado Springs before I return to this particular store.

So much better than the lone tree location. At least they didnt talk down to me.. a small win..

Good customer service. Good selection of appliances

Everytime I come here I always find what I need. The staff is very friendly, especially the attractive lady with rainbow sherbert hair. I wish I would have asked for her number. She is very nice and professional. If I have to buy more cameras for my house then I am choosing this place as my go-to-store. This includes buying more electronic products.

Wonderful employees with plenty of knowledge to answer my questions. Great job guys!

It is not a local phone number so after an impossibly long 15 minute wait at their call center I gave up..... all I wanted to know was if they could change out a phone battery tomorrow. Should it be this hard ?

Slightly long wait but once in contact with an associate or was expedient.

Helpful and friendly staff. It is a small store but laid out well.

This is the weirdest best buy on the planet. Total twilight zone. Employees standing around everywhere. The employees just stare are you. Its incredibly weird. The manager with the blonde hair is super creepy, might be a stalker.

Good service have everything just way out of town

They always have exactly what I need for electronics. Still disappointed about an old computer I bought from them though. The first month I owned said computer, it was being fixed in another state.

Be careful if you get a cell phone there because they have no service or very little to activate it. If you are there and need to use cell service same thing.most of the people are decent. The pick up or web ordering /pick up is really rough. prices can be good, but not always.

Ordered online and went to pick it up. Washer and dryer was ready and waiting. Helpful staff and one helped us load. Thanks!

My friend went there to buy a computer mouse, waited in line like everyone else and when it was his turn to check out the employe told him “we don’t help crackers here, go to the back of the line”. Absolutely disgusting! Him and the gentleman behind him left. The man behind him wasn’t white and even he knew that was wrong and disgusting so he left too.

Waited for 20 minutes to get a quote, the guy who helped me didn’t not know to much about computers or how to access the information I needed.

Do yourself a favor and order online. Its faster than being AT the store!! You have to put in your name and then you are entered into a cue. When its your turn someone comes to find you and THEN they can help you. You then have to wait in line to pay at Customer service, even if you have everything you want to buy!! Insane that this is the level of customer service!

Gabe in the car audio install area helped me out. Outstanding customer service! Thanks Gabe!

I had to take my computer to Geek Squad and they were fantastic. Caleb was so friendly and easy to work with!

I love Best Buy but this Best Buy has the WORST customer service I have ever experienced. I shop at Best Buy, I travel to multiple Best Buy’s, like I said I really like Best Buy. PUEBLO Best Buy is the worst. There is never anything there and the workers don’t try to help. I waited 30-40 mins just trying to buy a portable battery and I didn’t even end up getting it because they never showed up to help me. ALL OF THESE workers in blue shirts and no one was there to help. They would just walk right past me, meanwhile I was on the waiting list. The manager here needs to reconsider who they hire. UNWELCOMING, UNFRIENDLY, and POOR CUSTOMER SERVICE. I won’t be shopping here anymore. Thank you to the workers that did ABSOLUTELY nothing for me. This has happened more than once so this is why I am writing a review.

Got a great deal on a 55 tv. Very happy and the staff was very happy to help you.

Kind of a long line for checkout, but everyone in the store is super helpful and they seem to be stocked up finally.

I stopped in here because it was on my way. Weirdest Best Buy Ive even been in, though. I could not find the adapter I was looking for, even though I checked ahead of time online to make sure they had it in stock. Finding a different adapter brand was not easy, as all their computer adapters are spread out on 4 different shelves. Check out was at the Customer Service counter for some reason. And when they rang up the adapter I picked it scanned as $39.99 instead of the posted $24.99, which is a big price difference. Im giving 2 stars just because they honored their own posted price.

Ray C. was a great help picking out a refrigerator

Very helpful staff and friendly customer service.

Was met at the door and taken directly to what I was looking for. Great service!

Great customer service the employees are so helpful and knowledgeable. It is a pleasure to see, especially in these trying times we are in

Very helpful from the time we walked in the door. Thanks for making us feel important like we mattered. Will be back. 👍

Very nice staff. Prices arent great though;) Id rather buy online. But its good to see what youre getting in person first.The staff was super knowledgeable and helpful though.

I understand longer waits for an associate if you have questions and are not sure want you’re going to purchase, however having to wait for 20 minutes just so someone can open a case and grab the only thing you came in here for is ridiculous. Microcenter needs to open a store in the springs because they can handle weekend demand just fine.

Giving it two stars only because our first trip to purchase the item was OK. It was the attempted exchange that was terrible.Purchased a wired Ring Doorbell this morning. Sales associate was helpful - even if she did give us a bit of misinformation. (Ring won’t work with the current chime speaker on the current doorbell - she said it did.) We got home and found it wouldn’t work with our current setup. We went back to exchange it for a wireless unit. The expediter at the door put us in the “queue.” We waited 10 minutes. NO ONE. We asked a manager - he checked and said we were in “there.” (Guess it was below him to open the locked case and give us the one we wanted...) Another five minutes NOTHING. We finally gave up and just got a refund. We’ll order it from Amazon. Amazon has amazing customer service - by the way...We had a sour experience purchasing a freezer from them about 18 months ago. We actually never got it because they told us a month later the unit was discontinued and then tried to upsell us. We demanded a refund. We got the very same freezer from Home Depot- no problem. We thought we’d try them again. DONE. Worst customer service ever ...

I want to give a shout out to Gabe in the Auto Installation department. I took my Silverado in for an upgrade on my stereo and speakers about a week ago and Im more than pleased with the work he did. He even finished it sooner than was expected.

What this store has and what their website says that they have, are two completely different things.......

Rock star staff. Properly stocked. 5 star win!!! Build your dream setup!!!

Best customer service! Shout out to Andrew and Deann for going way above and beyond, to get me a solution.

Its a great place for all your electronic and appliance needs. Quite a broad selection of video surveillance from top brands. This is our third camera system purchase. We even demonstrate to staff remote access and viewing to broaden staff knowledge.The staff is knowledgeable and very helpful. We have purchased far too much, but happy with our purchases.Unfortunately cameras never stop crime, and when faced with genuine criminals, they threaten your life or property for simply adding them. 35 years ago when we moved in, we didnt even need to lock our doors.

Helpful staff but bought a laptop here and it crashed the second time using it .

Staff was just standing around, talking to eachother.I was trying to purchase a new console but since nobody assisted me in 15 minutes I took my business elsewhere.

Good if u need anything electric most of the people that work here knows what there talking about when it comes to tvs computers ext. Plus you cant go wrong with the geek squad

Had to go to them to find out that CenturyLink has their modems sewed up that you cant get a modem through third parties.

I waited in line for a least 30 minutes this evening to ask a question about a television to no avail.There were at least a half dozen young employees wandering around the store talking with each other and not interested in helping customers. I can get that kind of service at Walmart.

Workers are polite and answer any questions you have. Store also has great deals!

Walked in, there was three employees at the center desk, and they walked away when we stepped forward. No very happy with them

Very nice store and Friendly Staff. Everyone was Very helpful.

Some things are a little over priced and a few more employees would be nice. Other then that everyone was friendly and helpful

We get most of our tech supplies here.my new thermos is not bad either. Thank you.

Good prices and friendly staff

Very helpful staff.

They had what I wanted I just wasnt ready to pay that much yet. But they had what I needed.

Wonderful sales associate helped me with all of my needs, took the time to answer my questions, and always managed to keep her smile. Good job sales girl, good job.

Justin was very helpful in computers. We purchased a new laptop and he was knowledgeable and answered all my questions and did not rush me. I would highly recommend seeing him. He said hes been there 3 yrs now and yes, he knows his stuff. Glad we got him today.

Worst Best Buy ever. Understaffed. Rude managers. Unhelpful employees. Just drive to Colorado Springs. Don’t ware your time.

There was a small wait time before an associate could help me, but they were able to find what I was looking for

Didnt have any decent laptops in stock but employees were nice

The associates are very friendly and helpful. However, although the person at the front door is friendly and says hello, they dont always ask you immediately what youre trying to find. so I waste time trying to find the correct department to look for the item Id like to purchase, instead of being directed straight to it. But Id rather go to Best buy then try shopping online.

Its a real nice place to buy electronics my son bought a computer I recommended to everyone always linda s

Excellent costumer service!!! Saved me so much on the install of my car stereo.

People wonder why this place is going under? Come visit our local Best Buy, and you will completely understand why.I really do not enjoy even thinking of doing business with this company anyway, as they have screwed me with warranty work on cameras before, costing me a couple grand in missed appointments.This all being said, I needed to upgrade my iMac for my business. They had the one I needed in stock, and would have saved me a trip to the Springs to the Apple store.We arrive, and are greeted and asked if we needed any help... so far so good. When we did ask for assistance in purchasing a $2000+ iMac 27, we were told someone would be with us momentarily.35 minutes later, 4 other customers that had just walked in and been helped in front of us...in the same department... finally had someone supposedly wanting to help us, though he acted like he would have rather been somewhere else... wife said she wanted a manager and he did say that he would get one..but was not going to wait around for another 40 minutes or so for them to find him.We walked out, without purchasing the computer, without all the extra warranty items, without the several other accessories we had already scoped out for purchase. Your $3500 loss in a sale not mine. And whoever the blond heifer was at the front door is as rude as any self important c@nt I have ever met.Long story short, dont waste your time here, or with them... when this store closes though due to craptastic customer service, more uneducated unemployed to take care of.

Im not sure what the point of curbside pick up is. The best buy app told me that it would take 6 minutes. Im going on 30 minutes waiting..... Dont waste your time using curbside pick up unless you want to wait all day.Just wanted to edit this. After an hour and 7 minutes someone brought me my order. You may be wondering, why didnt you just go in and get it. I. Tried. They said that it was a curbside pick up and someone would bring it out to me. This was around the 40 minute mark after I woke up the sleeping baby in the car to run inside. 0/10. Do not reccomend.

Did not have the problem solved with a product that I have purchased

Best Buy is Best Buy. In my limited experience theyre all pretty much the same. Theyve been great.

After years of putting up with your horrible service I’ve decided to find other remedies to my electronics needs. Your service is horrible, and nobody ever answers the phone. Imagine how much money you would make if your employees, and by the way... yourself, actually did their jobs. Goodbye and good riddance.

Its Best Buy. Another chain store. You should already know what the what is when you shop at major retailers like this.

I have been waiting at curbside pickup for over half an hour and can go inside due to 2 sleeping kids and I ordered curbside. Tried to call the store but the message says they are not taking phone calls and forwarded me to a national operator. I told him the issue and he was very nice. He said he messaged the leadership at the store and they should be right out but 10 mins later nothing. Gave 2 stars since the guy I called was nice but other wise I will just stick to amazon and stuff now this has been a huge hassle. No it looks like iam going to have to drive away and call bestbuy again to reset the order.

Had no problem returning a DVDordered thru mail

Sat at the car radios for 40 minutes waiting on someone to help us. Went twice to have someone call for help. Then just to tell us the radio we were looking at is out of stock in Colorado. But thank you for helping out on our decision to buy local. At Als creative auto sound. Found the same radio for even cheaper and they had it in stock.

The sales rep guy did his best to meet our needs.

We found just what we needed, and customer service was great.

Smaller than a normal Best Buy... But what I bought was less then the posted price, that almost never happens.

When you first walk in theres a guy who checks you in, then an associate meets you in whatever area your looking in. All the employees were extremely helpful and professional. I definitely enjoyed my experience in Best Buy

Great service and prices as always

Sure, you pay a little more than Walmart, but you get what you pay for at both places .

Didnt have what we needed for phone, but associate was pleasant and tried to find alternatives.

Got a dvd/cd player for a very good price.

It took an hour just for them to look for an item for me that I had order