Ba
Baker Chrysler Jeep Dodge Ram
1045 State Rd, Princeton, NJ 08540, United States
Comments
Br
Review №1

I truly had a great experience at Baker. I had the pleasure of working with Camille. She was waiting for us when we arrived and was very helpful throughout the entire process. We felt like she had our best interest in mind. All of the employees who we dealt with were very nice, helpful and happy to assist anyway that they could. I would definitely recommend going to Baker for your next car buying experience!

La
Review №2

Camille at Baker Jeep is fantastic. Turned a stressful time to buy a car into a smooth, efficient experience. Will be looking to Camille for all future car purchases.

Do
Review №3

The sales experience was great. They even offer gift cards for 5 star reviews! Once you get past sales, it all goes down hill. We purchased two vehicles from them in July of 2020. One has had issues with the vehicle since it had 245 miles. Not necessarily the dealers fault, but frustrating nonetheless.Every single time we bring the vehicle in for service, another issue pops up. We had a tire patched. A few months later, the patch seemed to fail, stranding me in a snow storm. Brought the vehicle in to repatch. Paid to patch same tire.Brought the vehicle in for service, they found “two warranty issues that we repaired preventatively”. The vehicle was not having these issues and consent was never given to make them repairs. The vehicle suddenly had both of those issues. They wouldn’t make further repairs because they were intermittent issues that they never could duplicate.But that’s not the end of it.I went in for an oil change and they decided to tighten the oil cap with a torque wrench instead of by hand. They tightened the oil cap so tightly that another dealer couldn’t get it off. They wouldn’t pick up my car to fix their mistake, but they’re always more than happy to pick up a loaner car over an hour from the dealer. I spent a week fighting with them to just have to get corporate involved.Then we had to cancel an extended warranty.I couldn’t get through to anybody at the dealership for days. It was to the point where they refused to even transfer me.Eventually I got through to finance just to get screamed at by their finance manager like he was my father. I got scalded for following up on paperwork that they refused to send?Once we finally got through to the general manager after a few days, the paperwork went smoothly. But it shouldn’t take an employee berating a customer because they didn’t want to do their job.Believe the one star reviews. The don’t care about their customers once you’re in their car. The $25 Amazon gift cards really seemed to get them the five star reviews they were hoping for to offset all of the honest, one star reviews.

Li
Review №4

After doing a lot of research, I made an appointment to look at a car here. My friend and I were greeted with a big hello and smile by Camille. I got to test drive the car I was interested in and Camille answered all my questions. I had plans to also see another car the same day somewhere else. The second experience was very different. ( The salesperson was not as knowledgeable and fees were being added. ) So back to Baker. Again a warm greeting and then down to business. Everything was perfectly explained, Paul helped with all the payment information and I would have driven my new car home except they were going to fix something first - so a couple of days later Camille herself delivered my car to my door! (and I dont live that close). Overall an amazing experience. Highly recommend this dealership.

Ma
Review №5

Overall a wonderful experience at Baker Jeep! Camille was very knowledgeable and accommodating, and her cheerful, friendly disposition was very welcoming! The others who assisted me (Lou and Bobby) were great as well. They all made my car buying experience enjoyable!

Ja
Review №6

Camille Farrow is my sales associate and she did a very good job with my Jeep Compass. She is very accommodating, very professional, welcoming, and God-fearing. I would highly recommend Camille for her phenomenal service. Also, all the stuff are great and awesome!

Ke
Review №7

I had a great experience at Baker Jeep. Me and my girlfriend walked in with no appointment and got helped right away. Camille was excellent. Knowledgeable, funny, and experienced especially with the jeep vehicles. The rest of the team was also super helpful with helping me find the right vehicle while also keeping me on budget. Honestly, this was probably the best experience I’ve had buying a car and I wasn’t even sure what I was looking for. Overall I’m happy with my new Jeep Wrangler

Sa
Review №8

All the staff was lovely especially Camille. I had the privilege of working with her to purchase my 2017 Jeep Cherokee Latitude. They worked hard to accommodate my needs and I left fully cared for. The entire process so not a typical stressful car purchase. Camille made it more than comfortable to purchase this vehicle. Even after the purchase, she continued to follow up with me beyond the purchase for the car. As a matter of fact, I would call them wellness checks. I have no complaints with the customer service and flexibility. I hope anyone who visits gets to see them in this light as well!

Ve
Review №9

Nice first impression… but that doesn’t count in the end, right?1. Experience: I made an appointment to look at a used car. I was on time but had to wait more than half an hour. Only to find that the car was damaged which wasn’t disclosed to me earlier.2. Experience: My husband made arrangements to get his company car via Bakers. It should take only a week as we were told. After two weeks we made our first call back. It took Bakers four (4!) weeks to tell us that they won’t work together with the leasing company of my husband‘s employer. When my husband told the general manager how disappointed he was because of his many tries to contact Bakers during the four weeks (no one answered most of the time) the general manager just told him this didn’t matter to him and hung up on my husband.Don’t trust your first impression.

Ji
Review №10

What a delightful experience working with the staff of Baker Jeep! My salesman, Florel, was so helpful, so knowledgeable and so Non-pressure. In fact, everyone at Baker Jeep made me feel very comfortable and appreciated. Its so refreshing to work with a local, friendly car dealership instead of one of the mega dealerships that are out there. I would recommend Baker Jeep, Florel and the whole staff. They have earned my business, my trust and I am grateful.

Be
Review №11

Fantastic experience of a car buying. Friendly staff. Camille and Paul were excellent. Really a pleasant experience.

Ju
Review №12

If you are looking for a Jeep purchase, this is the dealership for you! Camille provided exceptional customer service. She is extremely knowledgeable about Jeeps! She went above and beyond during the entire process. All of the other employees at Baker Jeep were super helpful too! We love Camilles enthusiasm and commitment to providing such a wonderful Jeep buying experience! Ask for Camille! She will take care of you!

br
Review №13

Baker Jeep was amazing!! They helped me find the exact jeep I wanted and within a few days the car was delivered and was mine!! They truly went above and beyond and I would recommend this dealership to anyone who is looking for a car! Its so awesome to know that Maria my sales associate will awnser and help me with any questions a month after I bought my car!! Maria and the rest of the dealership are so awesome!!

Da
Review №14

I highly recommend Baker Jeep Princeton. Ive been researching the new Jeep Grand Cherokee L for several months and visited multiple dealerships to see the trims and prices. Baker was actually my 6th dealership visited, but after I narrowed down my vehicle search they were the best option with the specific vehicle trim/features offered at a fair price. The lifetime powertrain warranty was an added bonus. Camille was awesome to work with and was extremely knowledgeable about the vehicle. She was responsive in all conversations and never felt pushy. The Baker team (Camille, Paul, and Ryan) worked around our schedule to complete the paperwork and pickup. A great experience.

Th
Review №15

I had my truck in for a noise which I associated with rear brakes. I dropped off my truck and waited for someone to call me with an update and an estimate. I receive a phone call from Marcus suggesting about 3k worth of work. I told him that I would prefer to only take care of the brakes in rear for the noise I was hearing. I get a call 15 minutes later saying the work is done. Which means they must have started it without my permission. I go to pick up my keys and paperwork to find that both front and rear brakes were done, as well as brake fluid, which was not approved. I asked to speak to a manager while I was there, before paying a bill I did not fully approve, and Marcus told me he was not in. Shortly after that, I see Sean (Service Manager) walk by. I was very angry at this point so I paid my bill and walked out. I called later to speak with the GM and I got connected with the Parts Manager. Who could do absolutely nothing for me. I later get ahold of Sean Shannon, the Service Manager. Instant attitude received by him. He said another advisor overheard me approve the work over the phone. Which never happened. I asked if the calls are recorded because I would like it reviewed. He hung up on me. First and last time at this dealership. Very unprofessional and lacks the kind of customer service needed to maintain a successful service department.

Ke
Review №16

I have wanted a Jeep Wrangler since I was probably 16 years old... referred to Baker by a close friend who works there and my sales rep, Camille, and I hit it off from the introduction. Car shopping is rarely pleasant so the number one thing I look for in a dealership and especially a sales rep is integrity. That is what I found in Camille. She is diligent, persistent but caring, and worked with me to get me my pick and a fair price... loved the family feel and everyone I met was friendly and made my feel like I was part of the family. I love my Firecracker Red Wrangler Sahara and not only do I recommend Baker but will be back in a few years for my next Wrangler!! Oh, and ask for the Lady!

Do
Review №17

GREAT experience purchasing my new Jeep Wrangler from Baker Jeep. I cannot say enough about how knowledgeable and attentive they were. They are VERY knowledgeable about the vehicles they sell and took the time to show me the details about the vehicle after the purchase. They are not in a hurry to get rid of you after the signature because they want to make sure you are comfortable in your new vehicle before you drive off the lot. I had Camille Farrow as my salesperson and she was GREAT! EXTREMELY KNOWLEDGEABLE and I give her 5 stars! If you are looking for a new vehicle, look no further than Baker Jeep.

Lo
Review №18

First I like to say that Maria from sales was very nice. She delivered the vehicle from New Jersey to my house in Delaware. Now let’s get to the car. I brought a 2016 Dodge Charger certified preowned from this dealership in late March. When the car arrived to me, the front head light was out. Also, there was no battery in the secound key fob. Also, the car was starting to run hot 30 days after I brought it. Come to find out, the pump may have a leak. I filled the Coolant reserve 2x already. The air filters was very dirty and the wind shield wipers needed to be changed after 3 months. Sales people was cool but the service is garbage. There is no way on earth does anyone sell you a certified preowned vehicle that was not serviced. I will only recommend that you only buy new from this dealership. And u will need to get your car serviced somewhere else. So you don’t have to deal with the garbage service department.

To
Review №19

Camille was great to work with from the beginning. She was thoughtful and friendly and sincere. Wonderful to work with and I would buy from her again.

La
Review №20

I love Jeeps and I love going to Baker Jeep to get my cars due to their customer service. I had the pleasure of being helped by Camille, who made my leasing experience super easy and extremely pleasant. Camille is knowledgeable, friendly, and very patient. I hope to meet Camille again when my lease runs out.

Ta
Review №21

Yes!, I highly recommend anyone seeking to purchase a vehicle to go visit Baker Chrysler Jeep Dodge Ram dealership. The entire team provides the highest quality of customer service and will go above and beyond to ensure a fair price is agreed upon, without any last minute surprises. During my purchasing process, Bakers Sales Consultant, Maria Mandas, was such a pleasure to work with. Maria is very professional, polite, patient and answered all my questions with great detail. Maria always provided clear communication in-person and/or email. I never felt pressured or rushed to make a decision, which made my purchasing experience enjoyable and painless. Thank you Baker dealership for helping me find my new vehicle. Youve just gained a Long Term customer. :-)

Ma
Review №22

Best experience I’ve ever had with a car salesman. I worked with Bobby Brooks and from taking his time to show me his complete inventory of vehicles within my price range to being an awesome laid back professional, he eased the anxiety that comes with such a big purchase. I truly felt at home at Baker and wouldn’t want to do business anywhere else.Also, Mike sat me down during the financing process and explained what he was doing each step of the way finding a lender who suited my needs best.Lastly, Vicky processed my paperwork, payment, and trade-in in a timely fashion while explaining each document I was signing to put me at ease.Incredible, fair people at Baker Chrysler Jeep Dodge. Would certainly recommend them.

Ma
Review №23

Camille helped me lease a car during a difficult time- pandemic and the recent flooding. She was informative and even blessed my car. Thank you!

Ro
Review №24

Worst dealership and test drive experience of my life. And I’ve been to a lot of dealers over the last few months. I was talked to in a degrading manner and was belittled by the saleswoman.*UPDATE* based on Dealer response to me: I was most definitely there on Saturday, August 14th, I filled out the form upon entry. And the saleswoman was most definitely condescending towards me and made me feel very uncomfortable. She probably threw out my form!! My review is very accurate based on my experience.*UPDATE #2*: Got a brand new Grand Cherokee Laredo E with a Protech package from another dealer and that experience was PLEASANT and affordable for me!!!

no
Review №25

The staff at Baker went above and beyond for me to get the Jeep of my dreams!! I came from Philadelphia for a specific Jeep and Camille was so supportive throughout the entire process. For my situation it was a two day process but in the end I drove away in the Jeep I always wanted. Joe made my dreams come true by going above and beyond to find the perfect bank for me with a lower interest rate! Joe is the man and I can not thank he and Camille enough for working overtime to help me!!! Ryan was super nice and explained all the paperwork thoroughly as we finalized the deal. Listen to the positive reviews and do not hesitate! Go to Baker today!

Ji
Review №26

I had the most pleasant experience with this dealership typically going to dealerships is not the most fun thing to do but at baker jeep in princeton mu experience was amazing! I was able to be lucky and have Camilla and Maria help me get an amazing car, they made the process quick and painless. I called about a car in the morning came in a few hours later and thankfully was able to purchase my dream car! I definitely recommend having Camilla & Maria help you not only did they make this process easier but were both such a amazing people who go beyond being friendly and really care and love their jobs and make you feel welcomed by getting to know you while you while you are there. The environment was so warm and friendly I will definitely recommend everyone to go here whether you are looking for a brand new car or used one this is the place to go! Thank you all so much!

St
Review №27

Camille is tremendous! You could feel her love for Jeep come through at every step of the process. She was a great advocate during price negotiation with the manager.

Ru
Review №28

The best work can only be with good people, thank you, Camille!!!

St
Review №29

We bought a 2015 Town and Country less than 70k miles in about September or October 2020. 16k then a 3k extended warranty. All Cash. In February, the transmission went, they made us replace all kinds of uncovered parts and the battery before telling us the transmission went bad. The transmission is covered. We have had the van 1 day since March. We got it back in May and it died again a day later. We are a family of 7 so the town and country fits us all. Here we are in June and we cant even go on a family vacation because the loner cant leave the state and it only seats 5! Every week they are either waiting on parts or they are waiting on the warranty. They had the nerve to suggest we pay out of pocket to speed things up. They never call us to give updates. We have to call several times and leave messages to get a call back. The receptionist will put is in call transfer circles for 20-30 minutes.I will NEVER buy another car from them.We were going to buy a pickup truck but even with the warranty we are out so much money having to rent cars to go places, we cant and certainly not from Baker Jeep. We cant even get to our property out of state to move our build along.

Je
Review №30

Camille was awesome, knowledgeable and not pushy to make a sale. She explained all the ins and outs of the vehicle, even twice when I needed her to. I would recommend anyone else to work with her to purchase your new vehicle.

ca
Review №31

Great service, no BS or wasting my time . I got what I wanted and they were super friendly and straightforward. Camille was exceptional ! Great Car sales person very knowledgeable and helpful . Best car buying experience ever ! Highly recommend!

Ju
Review №32

Headed over to Baker this morning to test drive a shiny red sports car they had on their lot. Brianna, their internet sales rep set me up with an appointment for the test drive via text and email. Met with Camille who showed me the car and guided me through the whole process. Their sales manager Michael was super helpful working the numbers to hit my budget. Drove away as a happy customer. Thanks everyone!

Fr
Review №33

Had a great experience with Baker Jeep last weekend with a used Jeep purchase. They were competitive with Flemington and gave us a great deal.I would strongly recommend working with Maria. She took great care of us and was very professional.

It
Review №34

Maria was amazing from the moment I walked in the door to the moment I drove the car home I couldn’t have asked for anyone better to help me. She’s the one to go to she’ll break everything down for you, I wish I could give her more stars

Ha
Review №35

Place is a rip off. Called about an AC recharge and told me it would cost $392. Bought a kit at Autozone for 40 bucks and it worked great. Save yourself the money and don’t bother getting any repairs done here unless you want to get screwed in every possible way. Plenty of better shops around that won’t scheme you and probably provide better quality repairs.

Na
Review №36

I clicked on a Facebook Post and was led to Baker Jeep. Maria was my sales girl. She was fantastic every step of the way. This was the best buying experience my family has have ever had. 5 stars is not enough for this young lady. THANK YOU Maria! You are the best.

Lo
Review №37

I had a perfect experience working with Ms( Mrs) ?Mandas. I hadn’t planned on trading my car in a year early but she changed my mind. I am very happy with my new car & I am glad I responded to her. She guided me correctly & listened to everything I wanted. I highly recommend Baker Jeep & highly recommend Maria. She is sweet, honest, responsive & she works her heart out. A PLUS for the dealership & A PLUS for Maria! I would send my family & my best friends to them.

A
Review №38

I started the buying process over the phone and spoke to sales associate Maria. She was very knowledgable and made sure all my questions were answered. She looked for the best deal for me according to the make/model I wanted, color and features. Maria did all the running around from bringing the cars around for me to see and drive, to explaining my options thoroughly and making sure I felt comfortable during the process. She definitely knows what excellent customer service really means! I am happy she did everything possible to get me in the car I wanted. I will definitely recommend them to family and friends 🤗

Ri
Review №39

I highly recommend Baker Jeep. Maria was my sales consultant and I couldn’t have been happier. She was fun, energetic, honest and thorough.Ask for Maria! You know you will be in good hands.

Mi
Review №40

Camille was a fantastic sales person. She was very patient with all our questions and helped us make a purchase. I would not hesitate to buy again from Baker especially if Camille is available.Brianna was our initial contact at Baker and she helped us get in touch with Camille.

Ke
Review №41

Maria was AWESOME to work with. As a younger female she made me feel comfortable throughout the entire process. I highly recommend Baker Jeep and if you want a great experience ask for Maria !

An
Review №42

I had the pleasure to deal with Camille, she is very knowledgeable and patient she went above and beyond to make sure that my car buying experience from test drive to trade-in went painless and as smooth as possible.

Ja
Review №43

DO NOT BUY A USED VEHICLE HERE. I bought a 2016 jeep wrangler and within a month and a few rains I realized that the top is leaking and I would get puddles of water on my floor mats. Contacted Baker Jeep numerious times. Had to call over 20 times and always get the run around, you have to talk to this person, and then you have to talk to this person, and that person says I have to talk to someone I already talked to. Customer satisfaction is not their top priority. Now Im stuck with a 30,000 vehicle that is leaking water and they dont want to do anything about it. Please listen to this review. Dont make the same mistake I made.

Do
Review №44

Amazing! Camille helped me order the Jeep I had always wanted and helped me pick which options were best for my situation. Always ask for Camille!

An
Review №45

My spouse and I recently purchased a 2021 Jeep Wrangler Rubicon from Baker Jeep and had an excellent experience. Konstantin was extremely friendly and knowledgeable and helped us identify the exact model we were looking for. The financing and paperwork were straightforward and simple, we got a good value on our trade-in, and we were able to drive home with a brand new Jeep with a sky-touch top. We took an adventure hiking in the Smoky Mountains last week and having a new Jeep made it an even better trip. Thanks again to Konstantin, he was great to work with, and the rest of the Baker team for making this a positive experience!

Ni
Review №46

Highly recommend Baker Jeep. They always seem to beat their competitors. This was my second lease with Baker but prior to my recent lease, I traveled to Freehold Jeep and Robbinsville Jeep. Both, for the same vehicle, came in at higher monthly payments. Jim was my salesman and was very professional!

De
Review №47

After spending a month or so car shopping, I finally decided to take a ride to Baker Jeep. I found a 2019 Jeep Compass on their website previously which I fell in love with. I arrived at 7:30pm right from work, when I knew they closed at 8pm. Due to this factor, I definitely did not expect to walk out with a new car that evening... Just wanted to take a look and test drive. I was immediately greeted by one of their salesmen, Aaron. He was happy to speak with me about the car I was interested in and offer me to take a test drive whenever I was ready.Once I got back from the test drive, where Aaron also showed me everything the car had to offer - I wanted to sit down and discuss pricing. I did not feel forced or pushed in anyway. In fact, I was more taken back by the fact they werent rushing me out of the dealership, since by this time it was 8:30pm and after hours. I was pleasantly surprised to also be introduced to their Sales Manager, Nick, who was still there in the later hours of the evening. I also met the Finance Manager, Craig, who was also still there! This is extremely important because I could immediately understand their commitment to not only the customers, but to the company itself. Most dealerships I went to in the later hours, I often felt rushed or neglected. This is not the case at Baker Jeep.They were able to give me an excellent price on a brand new 2019 Jeep Compass- due to rebates, as well as another bonus from the company I am employed by. *I must make it known - It was Aaron who reminded me of being employed by an affiliate. Most salesmen might have let that slip between the cracks, but it was surprising too me that he truly had MY best interest, not just his or the dealerships. Again, an example of their incredible customer service.Best part about it - I took the car home that evening @ 10:30PM, where their entire team made it a priority for me to do so. I was pleasantly surprised by all of the staffs efficiency and commitment. I will absolutely be back to Baker Jeep in the future.*The photo was taken a few days later, when I came back to finish a few things up with Financial Info. and to be introduced to the Service Dept. who were also very welcoming.Nothing less than 10 stars... If I could, Id give it 20.

Ry
Review №48

Camille did a great job with my new purchase.

Sc
Review №49

Just purchased a Jeep Gladiator from Baker Jeep. Camille was very helpful and knowledgeable, a true Jeep enthusiast. We needed something that could tow at least 5,500 lbs so we were deliberating between the Ram Bighorn (plenty of power and room) and the Jeep Gladiator (enough power with a whole lot of fun). Camille was great with making sure we had our questions answered and we were comfortable with our decision. We drove home in our new vehicle that evening! The local dealer experience is so much better than the huge commercial operations. Highly recommended!

Ri
Review №50

Services area is Not Good costumer service people working Bad

Le
Review №51

We bought a 2019 Alfa Romeo Stelvio Quad from them a couple weeks ago and we drove from VA. It was such an joyous experience. They had the vehicle washed and ready to go for us even before we got there. They welcomed us and go us test driving the car right away. As soon as we wanted to make the deal it was quick and fast. Maria, Camille, Mario, and Ron were a joy to work with and they definitely gave us the best deal we could get. Mike was responsive when getting information about the car prior to driving up. Would definitely look into buying from them again. Thank you!!

Jo
Review №52

Drove 6.5 hours to view and purchase a hummer. Time and money wasted. Needless to say it was not what was expected and the purchase was not made. Attention to the the small stuff is important as well. Maybe a more thorough check of all aspects of the vehicle would be nice. Staff were friendly.

Ba
Review №53

BEWARE!!!! A group of the least competent people I have ever encountered in my life. Will play games from start to finish and waste your time. Will lie to you again and again!Update... you are correct... I didnt buy from you bc of your treatment of customers... just like your comment below. Report all you would like. Even a fake account would be more real than your customer service or professionalism

Pa
Review №54

I had the pleasure of working with Steve Rosen, who is by far the most helpful and consultative person I have ever worked with when buying or leasing a car. Steve truly was focused on learning what I wanted and needed and ensured that his recommendations were in line with my requirements. He is patient and spent a great deal of time going through all the details about the cars I was looking at, explaining key differences and features, and guiding me away from over-buying.H has followed up with me since the purchase to make sure that I am as delighted now as when I drove off of the lot - and I am!

Ji
Review №55

Love my Jeep! Maria was super professional. She answered all my questions, and was very quick getting back to me with any questions I had. The buying process was smooth and fast. I would recommend Baker and Maria to anyone that was buying a car! Great price as well!

Cl
Review №56

5 stars isn’t enough to capture my experience at Baker Jeep with Maria. I had visited 5 other dealerships and something kept bringing me back. It was Maria. Her compassion, enthusiasm and integrity is unmatched.Thank You Thank you Thank you!

Br
Review №57

Camille was such a pleasure and she truly was the best at helping me buy my dream car. She made this experience one of a kind and you definitely should ask for her. Thank you Camille.

jo
Review №58

I live pretty far from Baker Chrysler Jeep but it was well worth the trip. Both Maria Mandas and Manager Anthony Melia went out of their way to get me the vehicle that I really wanted. They kept me in the loop every step of the way and made this the quickest and easiest car sale I have ever been involved in.They were both very welcoming, polite, down to earth, friendly, professional and most important, they showed they cared about what I wanted. I went there planning on getting my vehicle in a few months but after meeting them, I couldn’t leave without my new truck.

Ch
Review №59

Friday 6/12/20 We went to view some cars and found a car that we were interested in. I was extremely thankful for all of Camilles assistance. She was quick with the transaction and very patient. I was shocked and very pleasantly surprised that at the end of the transaction she asked to bless our car and I loved the fact that she did that. Ive never had a dealership ask to bless a car therefore, I was excited to see that. She was super friendly and engaging and knowledgeable with the vehicles. Overall, I would recommend Baker Jeep to any consumer and Camille as Top Notch sales associate.

Mi
Review №60

My experience at Baker Jeep stands alone as the easiest, most respectful, and most professional car-buying process I have ever been a part of. This isn’t hyperbole; Maria was patient (especially given my unicorn level of needs in a Jeep at my lame pony budget), and she went out of her way to stay hyper-responsive and cordially honest as we worked through the process of finding a Jeep, test driving a Jeep, and ultimately buying a magnificent, palatial symbol of my early-mid-life-crisis - the Wrangler. My family loves this monster of a vehicle, they share the opinion of this ‘ship, and they similarly appreciate the work put in by Maria, Scott, and Vickie (please forgive any misspellings). Cash a happy-check and get yourself a Jeep from Baker. Unless you’re lame. Then go buy a mini van. Probably from Baker though.

Ka
Review №61

Camille is the best! From the moment we walked in she was very easy to deal with and set up our kids with activities to do so we could talk business. The manager Mario and the finance manager were great too. My husband runs a tough bargain and almost walked out of there but they made my dream come true with this car. I thank u all.!

Be
Review №62

Just traded in my 2016 Wrangler for a 2019 Wrangler gem!!It was such a smooth and easy process- Maria was amazing, as was Doug and everyone. Thank you to all- will absolutely continue to do business with you! It was a perfect day!!!

Al
Review №63

I filled out an online application for baker Jeep in Princeton knowing I was not going to get approved in anyway. Bad credit was a huge hurdle and every other place denied me. I got a text from Maria at baker Chrysler and Jeep one night and we started working together. Most places called me and I didn’t want to talk because I knew they would reject me, but Maria on the other hand pushed through the barrier. Maria requested me to come in and work with her to get me in the jeep I wanted and nothing less. I imagined it would’ve been a horrific process buying a car like other places I’ve experienced but again to my surprise it didn’t take very long. Maria is awesome she’s gorgeous, she smiles constantly to the point you can see it through the mask 😷. She was so sweet, polite, professional, efficient and confident! Maria was motivated and determined to get me what I wanted and she pulled off a miracle and accomplished our goal. I left that same day with the Jeep of my dreams. Thanks Maria I’ll be back for the next Jeep for sure and my family who shopped at other Jeep dealerships will now come to you!

vi
Review №64

Saw an add on marketplace and reached out to Maria. She was very kind and very knowledgeable. She answered all my questions and even though the car wasn’t the right one for me continued to help me. This was a very pleasant experience via telephone and I look forward to working with her in the future should the right vehicle come my way.

Ni
Review №65

These people are extremely rude. Our sales guy (forgot his name) was very nice and helpful, however the finance manager was awful! He was so rude and sometimes even pulling his mask down. He did not have a friendly personality at all and we felt dumb for the questions we asked. We told ourselves we would NEVER buy another car from that dealer again, and this is our second car purchase from the dealer. The first time we went there was a different finance manager that was nice but this new guy makes us NEVER wanna give them business ever again.

To
Review №66

We bought our Chrysler Pacifica about a year ago. During the sale process, the salesman was honest enough to say that they couldn’t give us a favorable price for our trade in and recommended another dealership. We sold that car and were able to have enough for a down payment in the Pacifica. Unfortunately over the first month we owned it it was in the shop most of the time for a warranty issue. It took a dedicated tech some time to finally track down the error to a manufacturing defect, which was time-consuming to diagnose and fix but the van has worked for us without any problems ever since.TL;DR: Honest salesman and dedicated, diligent, competent mechanics.

s
Review №67

The best experience I have ever had at a dealership. The most easy going and stress free ever. Konstantin and everyone at Baker Dodge were great. They really want you to walk out with what you want at a great price and make you feel like a part of the family. Anyone looking for a dealership this is definitely the one to go to hands down. Extremely thankful for finding this dealership and getting my 2020 Dodge Durango RT.

Fr
Review №68

In this business you must have a sales person that fights for you! Konstantin was EXCELLENT. Got us the best we can afford and guided us through the process. Thank you!!2021 Update: Service is awesome too. Rob Helped us out a lot with a missing key situation we had. The sad part is I CANT give another 5 stars. But, thank you for taking care of my and my Dad. We were in a situation the entire dealership from parts to service counter to busy technicians were able to solve. Thanks God bless!

J
Review №69

I had a great experience with Baker Jeep in Princeton, NJ . I worked with Maria. Easy sales process from start to finish. I love my new Wrangler and it was worth the travel.

Pa
Review №70

What a fantastic experience, pure professionalism all around; and when you go to Baker to get an Alfa Romeo, which you are highly advised to do, ask to meet with Konstantin. Aside from being an outstanding salesman, he is an outstanding PERSON.. and absolutely personable. Get ready to have a few good laughs, and be treated impeccably and perfectly fairly.Bravo Konstantin, till next time!

Ta
Review №71

I have been looking for an Alfa Romeo for years but never found one that i loved until seeing one that Baker had for sale, so after calling and speaking with Konstantin who explained everything so well so to me, he assured me that everything will be ready for me when i arrive. Once i arrived mind you with 3 kids i was in an out within a half hour. Best and quickest experience i ever had.Will definitely use Konstantin again!!

Me
Review №72

I wasnt planning on buying a new car, until my previous Jeep got totaled in an accident. I hate the car buying process. Ive always hated buying new cars - always getting the feeling that the dealer was trying to rip me off or overcharge me.I walked into Baker Jeep just intending to look and get an idea of what to buy. Konstantin was wonderful - ready to answer all questions and show me the vehicles I was interested in. I left that day with a pre-owned 2016 Grand Cherokee Limited. Its amazing.The day after, my tire sensor light was still lit up. I drove back to the dealer, explained that I had just purchased the vehicle. Konstantin made sure it was all taken care of - with an oil change and a fix on a recalled part as well before letting me leave that morning.Cant recommend this place enough. Go in and ask for Konstantin - hell make sure you get the vehicle that fits your lifestyle and your budget. If I need another vehicle in the future, Ill definitely be returning here.

Mi
Review №73

Camille is a great person, not just a great saleswoman, and she helped us out so much in purchasing a dream car of mine: the Jeep Grand Cherokee. We really felt she had our best interests at heart and made our overall experience super pleasant, fun and easy. Even though we had to wait a little longer due to technical difficulties, she made the best of the situation by helping us pass the time with great conversation and hospitality. I would definitely recommend her and Baker Chrysler Jeep Dodge Ram to all family and friends.

Ma
Review №74

What a fantastic experience we had a Baker Jeep! Ryan helped us seal the deal on a pair of jeeps that we LOVE! Looking for a car- you won’t go wrong at Baker Jeep!

Da
Review №75

Thanks to Baker Jeep I finally own another new car since 2006. I am the new owner of a 2018 Jeep Compass. I searched high and low for that special vehicle, visited multiple dealerships but only Baker had the exact model I was looking for. After some great salesman ship and time spent I managed to secure the vehicle and drive it home. I appreciate the teams time and professionalism it getting me my new Compass

To
Review №76

Reached out to get info about a specific vehicle. I was passed around and eventually given a voice-mail. Did not get a call for days and when I did, I was told the vehicle just sold. Very poor business practices. Would not suggest this place based on my experience.Update: read how they responded to this review and it tells you everything you need to know about how they value customers offering them business. Terrible

MA
Review №77

This was my first time purchasing a vehicle online. Baker Jeep had really nice cars at great prices. Since I live in Louisiana, all of my transactions were over the phone and online. I was helped by Andrew. He was patient and understanding as I had many questions being that I couldnt be there in person. He turned me over to Bobby Brooks to make the purchase. Bobby is awesome. He is not pushy or aggresive. He is helpful, understanding and also patient. He made my online purchase very comfortable and easy. He was usually available when I called. If he was not, then he returned my calls promptly. I am so pleased with my purchase. My experience with Bobby and Baker Jeep has been first rate in my book. When the need arises, my first call will be to Andrew and Bobby Brooks at Baker Jeep.

Mi
Review №78

I had a very nice experience here! After searching for over an hour, when my daughter lost her airpod in the emergency break area of our Jeep, a very nice man immediately retrieved it for us. He saved the day!

Bo
Review №79

I recently bought my 2015 Jeep Grand Cherokee in for service. It’s my second Jeep Grand Cherokee so I’m not very experienced. Had a check engine light come on as well as a headlight go out. I was scared past my wildest dream knowing I might either be completely screwed on the car or I might be completely screwed in my wallet. I met NIA who did the intake when I bought my truck in. I gotta tell you I spoke to a few people while buying my truck and a few people making an appointment for service..........NIA was by far the most polite and awesome employee I’ve had contact with yet. When NIA asked me for a list of my concerns on the Jeep I had a page full and I expected to be scolded for it like other places who would get annoyed but NIA was not phased and happy to help. NIA also answered every question I had on the spot and made me feel comfortable. Monday came around and I called multiple times being anxious as usual, NIA talked to me on the phone multiple times and was caring, polite, un-annoyed, and happy to help. Picked up my truck asked more crazy questions and NIA answered happily. Next day I got a call from baker Chrysler service my heart dropped I thought something was wrong but NO it was NIA checking up on me and the truck. Whoever is in charge in the service department needs to give NIA a raise and a promotion. Whatever goes wrong with my truck I’d take it right back to NIA and only NIA. If it ever happens that NIA goes to a further dealership or a different car company at some point, that’s where I’ll be heading too. NIA thank you so much sincerely. You’re the best!

Ch
Review №80

Went to Baker at the end of my Wrangler lease, and talked with Bobby Brooks. He very patiently discussed my vehicle options, and what vehicles were in inventory. I had already done my homework, so I knew that I wanted a Ram Rebel. The process was fast, accurate, and worked out great. Bobby did a great job explaining the vehicle and how it was unique from the other Ram models. When it came time for the paperwork and money stuff Craig Buttcher was great to work with. He worked hard to get me the best financing terms he could. It was all very much appreciated. Loving the new truck!

Gr
Review №81

I decided to trade in my 2003 Jeep Wrangler for a newer model and I stopped by Baker Jeep, Chrysler, Dodge, Ram in Princeton. The salesman Bobby Brooks spent time with me going over all the newer models and options. By the end of the day I was driving home in my new 2017 Wrangler! Bobby was very helpful and made the dreaded car buying experience quite easy. The entire staff was very nice and helpful.

Sc
Review №82

I have been using Baker Chrysler Jeep Dodge Ram for purchasing and servicing my vehicles for the past 20 years. Their sales staff, their administration have always gone above and beyond for me and my family. Most recently I have bought a used car from one of those online dealers (CARVANA) during the COVID Virus my experience from them was less then stellar but when I brought the car to the service department at Baker, not only did they give the car a great once over they made my experience one for the books. Working with wonderful professionals such as Tracy and Sean is a blessing. They make stressful experiences less so. They make you feel and that you are their only customer. You feel pampered and you feel that the work that they are going to do on your car is going to be done right. Tracy will text throughout the day to make sure if I have any questions or for updates on the car. I find that my experience here should be held as the gold standard of great customer service. I will continue to go to them and recommend them to anyone!!!

St
Review №83

I recently purchased a pre-owned Alfa Romeo from Baker Jeep and I was really impressed with the friendly and professional treatment that I received from all of the staff. My sales rep Camille was an absolute pleasure to work with and Doug the manager was extremely helpful and went above and beyond to make sure I was satisfied with all details of my purchase. I traveled over an hour to get here and Im so happy that I did. I would highly recommend Baker Jeep to any looking to buy a car.

Jo
Review №84

Had a great experiance, everyone I dealt with was kind and professional. I would highly recommend this dealership.

Sa
Review №85

Rude and Worst service center.Yelling at the customers and claiming to be a manager.

Sa
Review №86

Camille and the financial manager were extremely helpful and knowledgeable in helping us get into our 2020 Jeep Gladiator. They worked with us to get the best deal and made the process very simple. As a bonus, Camille was wonderful in keeping our 8 year old daughter entertained throughout the buying process. We highly recommend Baker Jeep.

Mi
Review №87

DO NOT ASSOCIATE WITH THIS DEALERSHIP!!!!!!!!I purchased my vehicle on 09/19/2020 & today’s date is 01/13/2021 and I still have yet to receive my official license plates. I’ve been going back & forth with Brittany through email since November giving me multiple false hopes of getting my license plates. After getting tired of going back & forth through email I filed a complaint with the BBB on December, now all of a sudden there’s an issue with my registration & the manager Mike Antonelli has the audacity to say I have to fix it when he even admitted over the phone that they messed up. I’m pretty sure they’re upset when the BBB reached out to them.

su
Review №88

I just leased my second Grand Cherokee from Baker Jeep and my sales person Jim S made it a very pleasant and comfortable experience, again!. Never pressure and lots of information and details. Brian was also very informative with his assistance as well as Craig B, the finance mgr. Never rushed and questions fully answered. I would definitely recommend visiting the knowledgeable and friendly staff at Baker Jeep for your auto needs! You will not be disappointed!

Au
Review №89

Just bought a certified pre-owned 2017 Dodge Ram from the Baker dealership and am very pleased with my purchase. Konstantine’s customer service and knowledge about the car were exceptional and he pointed me in all the right directions. Got an excellent deal on a great truck and would recommend this place to anyone looking to get a new car.

sk
Review №90

I was fortunate to find Camille Farrow during my car shopping experience. After visiting many dealerships and leaving empty handed, I arrived at the Baker dealership to discover what I was looking for was not available. That did not stop Camille! We walked the lot and found exactly what I was looking for tucked away in the back. Nobody was even aware it was there!! Less than 12 hours later, Camille made magic happen and I was able to buy the car nobody knew existed! Thank you Camille!!

Me
Review №91

An awesome dealership all around. Professional, friendly staff in a no pressure environment. Ask for Rob in sales, he is honest, diligent and works hard for his customers!

Ta
Review №92

We had such a wonderful experience with this dealership.And, especially with Steven Rosen, our salesman who went above and beyond the call of duty to help us out. We would definitely recommend Baker Jeep and Steve!!Tammy and Jim

Je
Review №93

I had a great experience at Baker Jeep and Bobby Brook’s was terrific. Extremely helpful when I was there to purchase my Jeep. I was able to call/text Bobby with ANY questions I had, and he would respond within minutes and answered my questions thoroughly. Thank you Baker Jeep!

el
Review №94

My fiancée and I had an awesome experience with bakers. Mike P was our sales rep and was accodamating to what we wanted. Especially my girl being picky and with this being her first jeep. We wanted it to be the vehicle she would love in the end. Doug was the manager who also helped us out and was able to find this vehicle for us that same day. They were not pushy at all and they were very understanding to our needs. Overall. We would definitely recommend this place to whoever needs a new or used vehicle!

Ni
Review №95

Great and friendly experience. Very professional and made my purchase of a CPO Jeep Grand Cherokee very pleasant and hassle free. Particular shout outs to Maria Manelas who handled the sale, Vicki who handles the financing office and Scott who did a great job of pre and aftersales service. Great job, great team!!

ka
Review №96

Camille is an awesome sales women! Had a wonderful experience and would recommend her to anyone!

ha
Review №97

I fell in love with an orange jeep renegade trailhawk Baker had! As you know orange is a rare color to find! Steve Rosen was excellent and supportive throughout the whole process making sure I didnt walk away from my dream car. I cannot recommend Baker Chrysler enough!

Ho
Review №98

Camille was a blast to work with. She had everything ready for me. I love my ram truck Vicki I’m finance was also amazing. Thank you all!!

Do
Review №99

Just bought my 2019 Jeep Cherokee Latitude Plus - My first SUV - from Baker Chrysler last Saturday. The experience is awesome!😎 . Camille is simply the best! Super nice and very experienced. She explained everything very well and I enjoyed talking with her. Love the experience and stories she shared. The rest of the team is super good too. They break down the cost in a simple and straightforward way. No surprise fees. Documents is super quick. I would highly recommend the Baker Family! I love my Cherokee! BTW, When you are there, Ask for the Lady!

UR
Review №100

An educate person buying a vehicle needs the details in the cost of the vehicle, trade in, tax and any other associated fees for the purchase of a vehicle. After a recent experience with Anthony the finance manager he offers non of the information. He only offered what a monthly payment would be. In the end not enough information was given to me regarding the deal to justify the expenditure of a large sum of money without a detailed breakdown of the purchase. Save yourself the aggravation of hard pressure sales guy with all of the smoke and mirrors.

Information
100 Comments
4.4 Rating
  • Address:1045 State Rd, Princeton, NJ 08540, United States
  • Site:https://bakerjeep.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 844-284-1433
Categories
  • Jeep dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Chrysler dealer
  • Dodge dealer
  • Ram dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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