I am BIG on Customer Service and the courtesy that I received this morning from Courtney was refreshing...especially in this day and time. Not only did she attend to my needs in a timely fashion, she also informed me of all of my options. If only the world had more people like Courtney! Great job CVS having such an AWESOME person on your staff!

The manager of pharmacy is horrible and the employees under her are no better. They have given me false information and have no regard for my time. I also have been given the run around. I recommend Walgreens on high street to anyone before going to cvs

Went to this location and it was a good experience. I needed help locating something in store and a nice lady stocking shelves brought me right over to what I needed, and was friendly about it. The lady at the counter was social and nice. The store looked visible clean and well stocked. I did not use the pharmacy.

Great service and people! I probably messed up the information for the covid shot but it was easily fixed by the lady at the desk!

Ive done hundreds, if not thousands, of reviews, and this my first 1 star review ever. There are no words to describe the incompetence of the staff at this location, and the atrocious reviews my others and myself confirm this. Absolutely terrible beyond words. Do not go here if you can help it. You will waste your time and mental health. Never in my life have I experienced service even close to this bad--mind boggling, deliberately terrible service. No words can describe this atrocity of this establishment.

I was there for my first covid-19 shot. The staff were all so kind and helpful!! My appointment was at 1:00 and I was out by 1:23 with my 15 minute wait after the shot. Great experience all around!!! Ill be back in 28 days!! Diffenately Five stars!!!!!

The people in the front store are and always have been great its the pharmacy and Pharmacist she is a horrible Karen

I had a appointment for my COVID-19 vaccine on February 17th and I was one of the unlucky ones that didn’t get the vaccine because of the weather. I was called by someone at that branch and was told to come in on Friday the same time. But when I called back on Friday I was told that the vaccine was still not being delivered. I was told that once the branch received the vaccine I would receive a new time It is now over a week and no one has rescheduled me. It took along time to get the schedule and I feel that the High Street branch just kicked me off the list. No one should be treated like this.

Continuously fails to fill subscriptions correctly. Made an appt for the drive through and got there to find a hand written sign on the window saying drive through closed with a frowny face. Just go to the cvs in target at Chesapeake square. So much better.

Not even worth a star. Pharmacy needs to get their act together. Never answers the phone and never has the prescription ready. Never. After today...36 hours later once I get my prescription.. Im happy to be taking my buisness elsewhere. This place needs new management.

Said ready in two hours??? Ibuprofen??? Tylenol and antibiotics??? What is wrong with this place!!! So disappointed and upset... my husband had a tooth pulled... not to mention it took 10 minutes to acknowledge my scripts in hand... went back in 2.5 hours and only got one prescription... shame on you!!! My husband is in pain and at risk for an infection... sadly my insurance has to deal with this company...

Ive been on hold over 35 minutes trying to simply talk to someone in the pharmacy! Whats going on here? Even another CVS didnt want to call this store. This place has gone to hell.

Worlds worst pharmacy. It routinely takes a minimum of a week to get them on the phone after spending a half hour or more on multiple unanswered holds. They screwed up a prescription transfer 4 times before getting it right. My first refill was called in 4 days ago and it is still not ready. They asked if I wanted to expedite it. Worst of all, it is the preferred pharmacy of my worthless insurance company so I cant change without a penalty.Avoid this place at all costs!

Prescription was sent over by the doctor electronically over 24 hours prior to me going to the store. CVS has the prescription, but they dont know why it wasnt filled. There system has holes that need to be corrected. This is not the first time, it has happened several times.

Literally the worst CVS Pharmacy in Hampton Roads. They cant fill a prescription to save their lives. Im assuming their phones dont work because theyve never answered for me. I actually have called and after waiting for someone to pickup for 30 minutes, drove there and was helped at the window. There wasnt a line so Im not sure why they couldnt answer the phone. Ive never gotten a script filled in the amount of time theyve given me. Currently on week 2 of waiting for them to fill one they had to order the medicine for. It was supposed to take 3 days for them to get it. Total incompetence.

I waited 30 mins at the drive thru at 1 pm today. 24 of those I was at the window and not acknowledged. They were dealing with a lady at the other spot and instead of asking her to come in with her issues they let the drive thru back up. They could have ATLEAST acknowledged i was there. I called at 530 and was on hold, drove there, and stood in line 39 minutes and still nobody answered the phone! Definitely will be moving our prescriptions! Terrible customer service!!!

Meds are never ready when they say they are. Only perk is they at least carry my meds...work on having meds when you say they’re ready and you get 5 stars. Other than that, nope.

This Cvs pharmacy has really gone down. They dont answer the phone. Take 2 to 3 day to fill your prescription. Customer service sucks

Update your hours. Second time your pharmacy has been closed at night, turns out you are no longer a 24 hour pharmacy. This is the last straw. Your staff are really nice and do the best they can but this has to be the most MISMANAGED pharmacy I have ever seen. I cant count how many times prescriptions have been late or not filled. Theres always a huge line as well. Its always chaos. And forget calling - they almost never answer the phone because they are so understaffed. Unbelievable

Not even worth 1 star! HORRIBLE SERVICE, NO ONE ANSWERS THE PHONE, will move elsewhere as soon as possible

The poeple in this store are so nice and very recpeatful and they help u and ask you if fine they run to help you they got my 5 stars

No matter what day or time of day you call you cannot get anybody in the pharmacy department to answer the telephone. Disgraceful!

Waited in drivethrough for over an hour still didnt get medication Prescriptions were called in but not filled girlfriend had surgery needed medication could not go inside because she was unable to walk Service was very poorly unprofessional and I will be switching pharmacies..

They tell you your prescription will be ready at 6:30 pm latest. At 8pm you sit in drive thru 20 minutes to be told...we will get it ready in 30 minutes. Not once, but basically every time.Glad I use Walgreens.

If I could give this location a zero I absolutely would. Im visiting the area out of town and had a prescription called in around 8AM and later called at 10AM to see if it had been received and when it would be ready. No answer, and I was left on hold for over 30 minutes. I then called the front of the store and asked a young lady if the pharmacy was open, she stated they were busy and had no other answer. I asked if she could see if someone would answer the phone and she put me on hold for over 45 minutes, which I was still on when I drove to CVS to see what was going on with my prescription. When I got there I spoke to a manager who informed me there was one tech working and the rest had called out, hence the delays. I understand that completely and know what its like to be short staffed. I have worked in retail and still do. What I do not appreciate is being left on hold for nearly an hour when answering the phone and explaining that would have sufficed. I wouldnt have wasted my gas and time and sent my prescription elsewhere. Instead he chose to lay the blame elsewhere and stated corporate does not care about him or their location, that it wasnt his fault that he was not the one to answer the phone. That he worked in his fathers pharmacy that was bought out by CVS and that he had nowhere else to go. Literally his words! Before he began on a tangent that started with his voice being raised at me, I let him know as a customer and someone that has used CVS for years without issue, being left on hold for almost an hour without an answer, without the front of the store being busy, was a problem. He was unsympathetic at all, stated it happens all the time, and that I was twisting my words for pointing out that he works for a company he clearly does not care for. I then asked for the store manager, Akima, and when she will be in, and will be contacting her later this week. Do not send your prescriptions here, do not waste your time trying to reason with the employees, take your medications at another pharmacy and especially not this CVS.

All staff are very nice, helpful and patient. We go there a lot.

They are the only pharmacy Ive ever seen will tell you that their going to call your Doctor and never do it. I actually called them for a refill about 6 days before it expires and they finally called/ text me to say it was ready 6 days later. I came in and they said your prescription has expired but they had it right in their hands, they said, we will call your Doctor and I already knew to go see my Physician for another because they never call. The crazy thing is when I returned with a new prescription they advised me that they had to order it. SMH ! I use to love Rite aid.

It seems impossible for the service to be worse, but it is and continues to be the worst ever. I hope to change just cant take it anymore.

Within the past few months the pharmacy has gone downhill. Prescriptions not being filled when promised, “three days late”. The auto refill program would be good if they would follow through with it. And the employees are disrespectful and have attitudes towards the customers.

Numerous times now they have either said via phone or text that my prescriptions were ready, but they were not ready when I subsequently went to pick them up. The line at the pharmacy is always super long and slow. Completely disorganized and always chaotic. They claim every time that they are understaffed, but this seems to be the norm. Employees are always rude and/or do not care. I’d highly recommend the Walgreens across the street. Never had an issue with them.

Went today to get scripts filled after oral surgery. It was around noon and was told the pharmacist didnt feel good and my scripts could not be filled. I was told to try again when the night pharmacist came in. Whats up with that??? Ended up getting them across the street at Rite-aid in less than an hour.

Drive thru is never available, always make you wait for someone that is already helping at the counter or already busy. They need to have an employee for each counter in my opinion. Employees could also use a lesson in GOOD customer service.

On Black Friday they only had one person working the register at around 2pm. She was professional, helpful, and even though overwhelmed, still friendly. Shame on management for leaving her by herself.

The worst CVS pharmacy. Been on hold for an hour trying to get to the pharmacy. They’ll call every day saying your prescription is ready, you go to pick it up, and it’s not available for pickup. Drive thru is insane and gets backed up but trying to go into the store is just as bad of a wait. They’re so disorganized and this place sucks.

Worst. Pharmacy. Ever.I can NEVER get in and out without an issue. Forget waiting in the drive thru, you will be ignored. You will be told things are ready when they aren’t. You will give hours before trying to pick things up and they still won’t be ready. The worst part is the staff is clearly doesn’t care about the customers AT ALL.I refuse to get anymore prescriptions here.

It takes a passion, a dedication, and a willingness not to serve, to be this bad at customer service. Its almost like they take joy in making sure youre not satisfied.

CVS pharmacy on high street portsmouth is ridiculous! I have had prescriptions in process with an estimated pick up date of 10/5 and its 10/9 still in process!! I have now been on hold for 25 minutes trying to teach them to tell them I need my prescriptions!😡

Poor pharmacy customer service. Horribly slow drive-thru during any time of day.

This is the worst pharmacy I have ever had to deal with. Every time my husband needs his medication something goes wrong. They have to order it, or its backordered and your not told until you drive 30 minutes to pick it up. I unfortunately HAVE to use this pharmacy because of insurance. They suck.

Horrible customer service and extremely difficult and slow. I dont recommend it

Every single experience with this drug store has been poor. Whether I go inside to the pharmacy or wait in the drive-thru line, it always takes at least 30 minutes to talk to someone. It should not take over 30 mintues to drop off a prescription. Get it together.

The staff is really nasty NO CUSTOMER SERVICE professionalism!! I called and complained to manager!! It don’t make any sense she playing with people health smh!!

I never use CVS Pharmacy, but I did this trip because of the minute clinic (which was fantastic). My script was sent over at 12:30pm. I called at 2:30, still not ready and advised they didn’t know when it would be ready. I went up there at 6pm, as that should be plenty of time. The lady said they are swapped and only 2 people there. But she would expedite it. I waited 30 mins and she said it still wasn’t filled and didn’t know. So I went home, called at 7:30 and was advised to come in to expedite and would be filled in 20 mins. I told her I was alreadly there and told the same thing. How could I be for sure now this time. I hate causing drama and being that person that has to assert themselves, I work retail and understand. I have to be up to work early and I need the antibiotics to feel better. It’s almost 8pm and I’m going in now, wish me luck.

The pharmacy is a joke. First and last time going here. The tech in the pharmacy flat out lied to me and I overheard her lie to another customer... my normal Cvs didnt have my rx but this one did so off I went, when I got there they told me my normal cvs didnt call them which was a lie, I watched my pharmacy do it. Then they didnt want to find the prescription. The tech walked away from me and told a lady in the drive through her meds still wernt ready because they had call outs and then the pharmacist asked who called out and she said no one.... if they are willing to lie about small things why should I trust them with my medications? Had to wait almost an hour for them to pull a box off the shelf and hand it to me. The staff just let the phone ring and ring and never once attempted to answer it. Do your self a favor and just dont. Im very surprised cvs corporate allows this.

Waiting on line currently for 20 minutes for a person to turn in a prescription and wait on the pickup like to have it filled. All cars in line have turned off engines. This is a regular occurence. Plus they text your phone to death and the rx isnt ready when you go to pick it up. Terrible pharmacy. I am switching all our scripts to RITEAID

Pharmacy is Terrible! Perscriptions are never ready as promised. When you come in, they say they will rush it to everyone. Really bad. I use Walgreens for myself and only come here for an elderly family member that wont change pharmacy.

Absolutely the worst pharmacy in town! Waiting in drive thru 3rd car in line is a hour minimum wait..so I go inside. Finally recieve my sons prescription get home and whats supposed to be a supply of 60, I recieved 14! So I call the pharmacy only to sit on the phone waiting for 40mins! This isnt the first time my prescriptions have been shorted but this is the last time I fill a prescription at CVS.

Pharmacy is also insanely understaffed so getting prescriptions takes forever! The people working are nice usually but they need more pharmacy staff.

It doesn’t deserve one star! I waited at the window for 20 min with a car full of kids. Went inside to wait another 15 min. Customer service is terrible!!!!

Tried calling the store to see if my sons amoxacilan was ready, Dr called it in before 11 this morning, but I had no texts saying it was ready, so I called. After 30 minutes on hold, we drove to the store on high Street in Portsmouth, while still on hold. Had to wait in line for my turn, when I did get to the counter, I asked if their phones were down, he said no they work, but with only 4 of them in the pharmacy, they did not have time to answer them,. Showed him my phone, I had been on hold for 53 minutes. So I asked about the prescription, not ready yet..said he would put a rush on it if I could wait for 5 to 10 min. I said ok. 35 minutes later,. Its now 7 pm, i got back in line and waited for my turn, asked again about our perscription,. It had been filled and laying there for 20 minutes. I will never deal with this store again.

Horrible! Always an extreme wait with no sense of urgency. I will have my things transferred because it is ridiculous. It has been this way since I moved to the area 18 months ago. The excuse is not enough staff. This should have been fixed by now. Just horrible! I just can’t do it anymore. Over it

1 🌟 I wish I could rate lowerThis place is the worst!! New to area and I dred going HERE for any reason! When you drop off a prescription ... they say 30 minutes ALL to come back THE next day and they say its almost ready? LOL a horrible joke!! I waited on the phone for an extremely long time, no one answered so I placed the phone down JUST to SEE how long it would take. I actually cooked dinner, ate and did dishes still no one answered!AS I SAID THE WORST

I been calling the pharmacy for three days now. I went to pick a med up about three weeks ago and they told me it was on back order . My doctor sent the script on November 11 and its now Dec 5. Still no call or no one is answering the phone.

Theyre hit or miss. Idk if they even realize ppl NEED these medications to live. I have a heart issue and instead of calling or saying anything about meds not being in stock they just dint bother and then act like its your fault for calling and asking when the prescription will be ready and then you have to call other places smh.Ill just switch to Walgreens next door. The young lady there was very nice and helpful

Prescriptions take forever to fill and then even longer to get through the line to pick them up. Then to add to it the drive through has been out of service for over a week.

HORRIBLE customer service. Waited on the phone for 15 minutes, someone came on the line and told me I was 6th in line. Waited another 15 minutes to finally get a live person who ignored my greeting (hello, hello....), and then HUNG UP on me. Horrible! Worse place ever!! Go somewhere else!!

Wish I could give them 0 starsThey dont fill your perscrption on time at all.Go somewhere else to fill perscrptions. Litteraly anywhere else

The pharmacy is awful. Employees are rude. Extremely slow with orders. They will text you with a order is ready then when you show up they tell you its either not ready or they ran out of the medicine. I cant believe corporate lets them run this location this way. The other Cvs locations Ive never had a issue with.I quit going here.

This morning I called about sea band mama (which seemed to either be sold out everywhere or simply not sold in stores) because my phone would not change location to see product availability. One stayed on the phone while the other went to check. They were both so sweet and didn’t make me feel like a bother. I came in about half an hour later and one woman showed me where it was and informed me on the CVS brand. It seems simple but I was miserable this morning & not in the mood. Obviously I felt sick to my stomach but they both were so helpful over the phone and in person. I had such a pleasant experience. Thank you ladies!!!!

Rx correct, however, wait time is ridiculous. Fill your tank first. Oh nut staff is courteous.

Prescriptions are never ready and customer service is awful!

Very rude cashier, older white woman. she seemed very annoyed and had an attitude when i approached her very friendly as i always am and asked her a simple question. corporate needs to do something with the employees here. it’s like cvs from hell. worse one i’ve ever been to and i’ve been to a lot in many places.

My wife and I travel thoughout the states and this CVS is thee worsed of all of them, ex. This morning I was on the phone for almost an hour trying to fix there mistakes. It is really bad, my strong suggestion is never to use this dump,I would not trust them with my scripts.

I am not sure where you find your nursing staff for the minute clinic: one day, someone great, caring and knowledgeable; the next day someone extremely incompetent.Can we get some consistency at least?

I called in my prescription 36 hours in advance and it was not ready when I came to pick it up. I had to wait an extra 45 minutes in the office for them to fill it and the excuse I got was that they are short staffed. No apology, nothing. Get new management at this location.

I drop off a proscription on a Thursday to pick up over the weekend and they lost it!!!They have video of them labeling it but me never pick g it up. They have no record of me picking it up and I even shopped them my bank statement.Because it is Adderall I have to pick up a 30 day prescription from my doc cant be reordered or sent in.They did nothing to help!!I have fo go 30 days with out my AdderallSomeone there must of stolen them and will do nothing to help me !!!

Love this store I always get great customer service

Dont go here for a DOT physical wow they are strict on it miss one thing and you fail.

1 star due to the fact that my GF and I were discussing how drug stores always get bad ratings. We determined that it was probably old people who were upset they didn’t get their meds fast enough....GF went tonight and said she was now going to be one of those old people and give it 1 star...I got you babe

Customer service suck. Drive thru is ridiculous and when your doctor call over a prescription its never ready they always tell you give them 30 mins to a hour

Be prepared to wait a long time for prescriptions.

Aug 2021 - rarely PURCHASE from CVS and REQUIRED SELF-CHECKOUT is a high reason to STAY AWAY! Took 2x as long to get checked out as un-trained customers must check themselves out by an overly complicated machine. 2inute checkout is now 8 minutes a piece.6/21. Was 5 stars dropped to 3. Another business putting customers to work. Everyone pushed to a single self-checkout while employees stock shelves. SmhAlways happy here. Had a rain check that was honored 6 months later. Customer service has always been top notch.

Ive been done wrong twice by this CVS and it made a huge impact on me physically and emotionally due to unconcerned employee and my health. Ive witnessed texting while filling meds from the drive through window and when I said something I get attitude. Ive contacted the state board of pharmacy regarding the issue. I would suggest looking for another pharmacy

They never have our prescriptions and when they do, we wait in line for far longer than Ive ever had to somewhere else.

Last week i went into the pharmacy. They explained that they would get my rx ready which is fine i told them i would b back in a few days. My son does take a controlled substance and because this has happened to me before i took it in early like asked and i got in to pick it up tonight and the lady told me that it wouldnt be in til thursday now once again i have to go n place to place looking for his meds because they dont order enough esp when there are rx to be filled they are rude and nasty. They has only been 2 people who are willing to help me there and that is ben and Emmanuel. I will not go back there unless i have no other choice

Minute clinic is a joke. Signed up online, got here in time, wait over 40 minutes. Had two appointments for two kids, but waited so long that now one is after their lunch break. Im not waiting another hour. Lesson learned go to MD Xpress

The slowest pharmacy you will ever go to.

Takes 4-5 days to fill prescriptions. Slow, impolite, pharmaceutical disaster.

This place service has really DECLINED!...currently looking for another pharmacy!

Worst Pharmacy Ever. Had me on hold for 30 mins to pick up & say could I hold again before I could even reply. Never call here you wont get an answer, better to just go inside.

Never have the rx .. it takes weeks for rx to be filled

First, I had been waiting here for an hour because I was not informed about the lunch break so I signed in and went out. Then when I got back a lady who came 5 minutes before I got there the second time went before me because her thing would take shorter. Right now Im still waiting for her to finish and its been 30 minutes. This is the longest Ive ever waited. Im not very pleased at minuteclinic right now.

Awful and rude. Cant get my prescriptions out of them. They even gave me the wrong prescription once....If I could give 0 stars I would.

They are so slow. Like, how is it even possible to be this slow?

Go to this pharmacy if you always want to wait for hours, make several trips for same prescription and treated rudely by the staff who dont care! Terrible, awful and unacceptable pharmacy!

I dont know what they have done to this place, but in the past few months the service has been horrendous and the customer service has been hostile. Apparently they are too busy to fill prescriptions. What is your job????

Takes over a hour just to get one prescription filled ? Something doesn’t seem right to me about that.

Smdh at this location, and CVS period. Some need practice in customer service ASAP.

PERSONALLY SAVED MY FIANCES LIFE MULTIPLE TIMES

Always clean and friendly staff

Soooooo slow orders never ready

Rude pharmacy staff.

A horrible rude customer service cashier Dianne.......I need say no more her name should sum it all up.

Unorganized, slow, poor customer service!

Love it here!

I would rank this a zero if they would let me. They are having a problem with stock and then hold your prescription without telling you that they cant fill it. When you go to pick up your prescription they then tell you they dont have it in stock and go to the Frederick Blvd, store. Save you some time and either go to Walgreen store next door or go to the Frederick Blvd, store.

I’ll give 2stars because it’s a CVS but service here is ridiculous my son is Type1 and almost never have his insulin ready it’s never available

They need to keep up with the lawn care