Update: This morning I woke up to a missed call from Clive’s CEO. I later received a kind email from the person that didn’t reply to my message. They were sincerely apologetic and it sounds like there was a glitch in their messaging system which they explained to me and made everything right. It was very meaningful to hear from them and know how much their customers matter to them.The new machine did arrive in pristine condition and we are very happy with it. I would purchase from Clive again!————————Expensive espresso machine arrived damaged. Customer service was initially responsive. Told me to not use the machine and return it as soon as possible. It took two additional days until the new machine shipped. Customer service representative told me that they were sending the new machine by two day air. When I received the shipping confirmation a few minutes later it appeared that it was being sent by ground across the country. I immediately sent a message inquiring about the discrepancy to the customer service representative who never replied to me.I did end up receiving the machine the next week and have really enjoyed it.

Great Customer Service!! There - said it.Thanks to Troy J for communicating via email and calling me to inform me why a part was not in stock when a notification said it was. Really appreciate this and we all need to chill a bit and accept that the supply issues are impact all of us in some way. What helps is a friendly communication like I received.

I had to replace a steam valve on my A53. There were a few surprises to what should have been a simple job. I had to replace the tube from the boiler to the steam valve. That tube is a special material, Teflon, and difficult to locate. Clive Coffee directed me to a source that had the tube material. I also found the tube material at a supply house chain. Good advice to from a good company. Thanks.

I love Clive. I ordered most of the main equipment for my coffee business through them and everything went seamlessly. Their customer service and incredibly helpful videos helped me so much setting everything up. Clive is my new go-to spot for buying coffee equipment!

I spoke to two different customer service representatives regarding two separate machines in the open box specials. The first one I asked for photos of the damage. There was only stock photos so I reached out on chat and got Suzy. She said she didn’t have additional photos. When I acquired about photos of the damage she ended the chat. It sold quickly…A second machine I was interest came out! Perfect! Again no photos of the damage so I got a chat session going with Sean. I said can I get photos of the repair done to the frame of the machine. He said no problem give me 15 minutes! 20 minutes pass and he said he didn’t forget about it me and to give him more time. Almost and hour passes and he states he unboxed the machine and the issue was so minor he couldn’t even photograph it. Awesome! By the time I went to purchase the machine it was already sold. He tried upselling on a very damaged unit for the same price. He stated it was still a great deal. I told him it wasn’t a great deal if it had very visible damage and the other one didn’t. He didn’t respond. The next day I inquired if that company sold new frames. Heck if I could get a new frame maybe it would be a good deal! Never got a response. Followed up again yet a 3rd time. Still have not gotten a response. Makes me second guess buying an espresso machine through this company. If two slipped passed me through customer service qualms I’m not sure their service is up to par.

Awesome store, staff and service. I go out of my way to order from them because theyve gone out of their way to provide post-sale support both for my espresso machine as well as accessories. Just a great business.

Had questions about a product and the Chat feature was awesome. Had expert advice that helped me make the right choice for my needs.

Great customer service. Great products. Delivery can be slow but that may be supply chain issues

Clive has been a great resource not only for the products they carry, but for all the ongoing support through helpful videos. Without them I would have never developed the skill to create and palate to appreciate a perfect morning cappuccino.

I highly recommend stopping by to take a look at the beautiful espresso machines they have on display here.I dealt with finding a parking spot and had a wonderful time chatting with the employee. He was kind enough to demonstrate one of the machines for me, even though I hadnt made an appointment, like they request.Ill definitely be looking forward to making my next stop in.

The service is amazing. Super knowledgeable staff and quick service.

Worst possible experience ever!!!Clive Coffee should be avoided at all costs, as they do not stand behind their products not their customers.I purchased a Lucca double-boiler machine in November of 2021 for approx. $2800. Worked fine for 8 months, then major failure occurred. Shipped machine back to Clive where it took a month to have it repaired and shipped back. Finally arrived with water in the box and another broken part (capillary tube to the pressure gauge). It also had overtightened screws and partly stripped screw heads. Clive indicated they would ship the replacement part. The wrong parts arrived 2 days later than promised. When asked if they would replace the machine, given it was now less than 10 months old, they refused.The saga is ongoing and to this day, we still have not received the correct parts, nor has Clive agreed to stand behind their product and replace the machine.I will post a follow-up review once the requested parts arrive.

Exemplary service from Corbin and Troy. Patiently answered all my questions, polite and courteous. Would recommend to friends and family. prompt delivery, even to Canada......eh.

Bought a Lucca A53 several years ago, and customer service has been fantastic since day one. Not only was Clive Coffee extremely patient during buy process, but they also helped me diagnose a loss in pressure after a move and walked me through the fix. Very knowledgeable and helpful staff!

Sean was patient and professional with my many espresso-related questions! I have great faith that CC will guide our espresso journey every step of the way. Heres to caffeine :)

After months of deliberation my family finally pulled the trigger on a full home espresso, grinder, and full accessory suite. Corbin and the entire team were very patient with our questions, quick in triaging only one minor issue, and the shipping team had our equipment out and delivered in no time.This is a fabulous company that I’m happy to support.

Edit: The customer service folks have been quite nice and have really done everything in their power to make the situation right. It is clear they are a good company that cares about their customers, I just seem to have been stuck in some perfect storm of unfortunate events. Raising my review from 1 star to 3 (though I still dont have my tools).I ordered the block party from Saint Anthony’s Industries, which includes distribution and tamp tools and a tamp station/knock box.After almost two weeks of radio silence, I emailed only to find out that the item was out of stock even though it showed as in stock on the website. They told me it would be in stock in “another week or so” or I could change my order to another color that was in stock. I went with the latter.Another week goes by of silence so I reach out again. I’m told they are sorry and it will go out that day. Spoiler: it didn’t. After a few more days I reach out once again. The are so sorry and they will overnight it to me. They ask which color tools I want, to which I replied walnut. The next day I finally got my block party and I open it up only to find they sent me maple tools.So the saga continues and I reach out AGAIN. They will sent me a return label and send out the walnut tools. So I make the effort to return the maple tools. Several more days later and still no word on the walnut tools. I email. The walnut tools are out of stock, they say, but they are expecting more “in the next few business days”.Long story short, I ordered the block party on March 23rd. It is now April 25th and I still have no idea when I will receive the walnut tools I ordered.The customer service people were nice enough but this has been about the worst experience I’ve ever had when ordering a product online or in person.

My Clive Coffee experience ends with a call from the CEO, who not only believes in white-glove service but delivers on his word.Long story short, the Clive sales team (August), did a fantastic job answering all of my questions, and I was ready to purchase with a few small modifications to the invoice he emailed to me. Enter, the Pandemic.Stuck at home, millions of people have discovered the pleasure of making their own cup of coffee. Clive Coffee is one of the leaders in the coffee industry. The collision of these two variables has caused businesses like Clive Coffee to struggle to meet demand. So, my request to modify the invoice went unanswered, and I purchased my espresso machine from another company. To be fair, Clive’s sales team (August), did all of the heavy lifting in answering my questions so my purchase with their competitor was probably the easiest sale of the year.Baffled as to how Clive Coffee could be satisfied with letting a sale go, I wrote a 2 star review about my experience and posted it. Thirty minutes after posting my review, the CEO of Clive Coffee called me. “Paul, you are exactly right.” That’s how Adam started the conversation. No excuses, no rationalization, and no attempts at trying to tell me that my experience with his company wasn’t valid. Instead, he told me “Because you didn’t have the pleasure of purchasing with us, I want to ensure you at least have the pleasure of getting educated with us, so I’d like to offer you a free experience to our coffee school so you can become an expert on your new machine.” “The new machine I bought from your competitor,” I thought to myself? “No strings attached, Paul” Adam stated. He thanked me for considering Clive Coffee in my espresso machine purchase and told me I’d be receiving an email to register for coffee school. Sure enough, ten minutes later the email arrived.That’s my testimonial to the white glove service of Clive Coffee. Even when I didn’t purchase from their company, their CEO went the extra mile to ensure I enjoy my new machine. Who does that? A company who clearly cares about their customer base. Thank you, Adam for changing my customer experience.

Paul was super helpful. Ended up going home with a Lucca A53! Thanks clive team!

I spent a LOT of time trying to figure out which espresso machine was the right fit and finally ended up purchasing the ECM Synchronika along with a Eureka Mignon Specialita.The team at Clive (most notably Sean) went above and beyond to help me make the right decision and spent so much time with me answering all my questions.In a day and age where so many businesses don’t take customer services seriously it is such a relief to know I can pick up the phone and get an expert to help me with almost any issues in my espresso world.Do yourself a favor and call Clive for all of your coffee needs...you won’t regret it!

I purchased a $1700 espresso machine from Clive. It took about 12 days for them to ship it, which seems not ok. I appreciated that it bench tested before shipping, but it arrived covered with water in the box. The machine had a couple of problems including an overly loud vibe pump and tripping the circuit breaker multiple times. I contacted Clive to discuss the issues and was directed to send a video of the pump and that I would hear back from service. Never heard another word from them. Everyone I have spoken to there was courteous and responsive, but I suspect they are growing too quickly for their own good.Update: As several other reviews below, I heard directly from CEO who helped me to resolve the issues. I also got a wonderful sorry gift box and note from the folks at Clive. I think the core values of good customer service are there, and Adam is working to train new techs as fast as is possible.

Paul and the whole Squad at Clive Coffee made my experience very personal and unforgettable! Everyone I spoke with was very informative and kind; they guided me through the ropes to my dream machine!! I cant recommend this place enough..

Staffs are professional and patient. They provided a lot of information and videos on how to set up the coffee machine. The online purchase process is easy and fast. Can’t wait to shop more products from Clive coffee in the future.

Update. Clive came through and took care of me. Super stocked they helped me out and it has totally changed my perspective of them.Thanks so much!!! 🙏🏻🙏🏻========After buying a Lucca M58 espresso machine for $3000 I was super happy! It worked great and everything was good. Well, after 45 days, the machine stopped heating.Well, I thought for sure that they would help me get it going again. Here are the steps I received from them. Basically, I just need to get a flux capacitor and I should be goodSuper unhappy.FROM CLIVE:Unfortunately, as we are outside of our 30-day window for machine exchanges and returns, a return would not be an option at this juncture, but I want you to rest assured that we will go above and beyond to get this issue resolved and make sure you are back to brewing espresso ASAP with your machine.You would in fact need a multimeter to test the electrical connections at the element legs to verify whether or not this component has failed. If it does turn out to be a failed heating element, this is certainly something that we could cover under warranty. Do you happen to have a multimeter available or have access to one? Are you able to visually check the brew boiler (center-most boiler) element connections to make sure a spade connector has not simply slipped out of place? Often times these issues are as simple as a wire coming disconnected when the pump turns on or turns off.

Ordered a grinder online, which was likely stolen from my porch after UPS delivered; Ill never know for sure what happened. Hannah at Clive Coffee was very helpful in submitting a claim to UPS on their side and suggesting I do the same. We never heard back from UPS, but Hannah provided me a replacement unit free of charge. Clive absolutely did not need to do this, but I am so grateful that they did! I opted for curbside pickup and the grinder was ready for me and handed over by a smiling, masked individual at the door. Thank you, Clive Coffee! I love my new grinder!

I ordered an A53 mini with the water reservoir online and drove down to Portland to pick it up. When I got home and opened it up, it was the direct plumb A53 mini... definitely will not work. I called Clive customer service they apologized and shipped me a new one and within 2 days it was delivered. Perfect, I was thrilled. I opened it up and yet again, a direct plumb A53 mini... I was very upset. I also understand its the holiday season and retail is busy! I called again, they apologized and sent me the right machine just in time for Christmas.You not only pay for excellent products, you pay for their excellent customer service. Even with the hiccups, I will be a returning customer should I have any other coffee related purchases to make. They were quick to respond whether by phone or by email. They will take care of you. Clive should be the only place you think of when you have any coffee related machine needs. Thank you all! Paul, Ben, Hannah and Ryan. I appreciate you all.

Thanks for your service and recommendations! Best place in Portland for coffee enthusiasts!

Staff is always helpful. I got my parts even though the website said they were out of stock. They figured a work around to get me what I needed. Many thanks.

Stumbled upon the website, went into the store, bought espresso machine and grinder. Service A++

Clive coffee is the best of the best. Great equipment, even better service. Thank you.

Great Experience. There has been a shortage/run on Chemex filters since the pandemic started last year with everything being backordered but not the case here. The Chemex Square Filters were in stock (as advertised), fairly priced (even with shipping added) and shipped immediately. My order (#97897) was placed late on a Friday and shipped Tuesday morning. Nothing to complain about at all. Quite impressed and will be back for reorders. Recommended.

Beautiful machines, but good luck getting service after the sale. A few years ago we bought a beautiful Lucca(QuickMill) machine that we loved(I would give the machine 4 1/2 stars, but that is where our good experience ends). We spent over $4K on it with the custom walnut panels. Unfortunately, it broke a little over a year ago, just as Covid was hitting. We were told that the Service department was taking a break due to Covid until they could figure out how to resume service. This sounded quite reasonable. We were advised that we could try to fix the machine ourselves using their video library, but due to the extent of what it needs, we did not feel comfortable diagnosing and making the repairs ourselves, so we decided to wait.We continued to check back and were surprised that month after month, Clive had been unable to figure out how to repair machines (although they have figured out how to continue selling them). Finally on February 12th, almost a year after we first contacted Clive, we were told that they were finally resuming service on a limited basis, we would be added to a waiting list and would hear back.After 4 weeks of not hearing anything, I checked back. After another 6 days I finally got a response on 3/17 and was told the same thing, that service was being resumed on a limited basis and that we would be added to the list. I said I understood that we were already added to the list, but was told that could not be possible as they only started the list in late February.(?) So, I asked to confirm that we would please be added. I was told we would. I explained that we live north of Seattle now(~4-5 hours away) and asked if we could at least bring in the machine the next week and drop it off during a pre-planned trip to Portland. Nope. I was told they couldnt do that. There simply was no room to take it and that we would be notified when we could bring it in. I was very disappointed by this lack of interest in being accommodating in this small way given our circumstances, what we had already been told and how long we have been without the use of our machine (Please note there is no place in Seattle or anywhere else in the country outside of the east coast that is listed a service provider for Lucca/QuickMill machines so keep this in mind).Fast forward...I have now ask twice for an update on our position on the waitlist, but have received no response. So, here we are, over 13 months later, still no machine and no light at the end of the tunnel despite our patience. We understand that Covid threw everyone for a loop, but this is honestly the only company I have interacted with that has been unable to adjust and find a way to continue to serve their customers.

Amazing group of people helping us stay caffeinated. The folks at Clive Coffee made my shopping experience so memorable. Corbin from the CX team made me feel like I was asking a good friend for advice by sharing his own experiences with various products. Everyone has been so knowledgeable and I always felt like they had my best interests in mind. They only stock the best stuff — things they would personally own.

Great place, nice display room, informative employees, a joy work with. Will buy from again!

Clive Coffee helped me make a big decision on my new perfect Espresso machine and guided me smoothly through the entire process! Paul was so easy to work with and continues to be of great assistance even after the sale! Big thanks to the Team at Clive!

Update (4/21/21New machine received and installed. I have tested it for about a week. The new machine has zero issues. The first unit was faulty. It took a while to get to this point. It really shouldn’t have. I had to go to great lengths to get to this point. Clive is a solid company for standing behind their product. I feel they have some work to do to reciting these types of situations it needs to happen quicker!Update (3/30/21)The fix didn’t work. I received an email this afternoon that a new machine is on the way.Let’s see how this goes!Update (3/15/21)After months of back and forth, I finally decided to leave a review which detailed my experience. Adam called me directly. He put me in touch with the Ryan, the service manager above Samuel who had been assisting me from day one. The advise that I received from support from the beginning was incorrect and didn’t solve the problem. Through his research of my case, he identifies that my machine had a bad solenoid. The option was to pack it up and ship it back or try it myself. I chose the latter. I installed the new solenoid and problem solved. I was baffled that Ryan was able to solve this so quickly but it took me months of frustration to get to this point. There is a definite training opportunity here. Anyway, I am all squared away now. I understand that the issue was a bad part. But, they bench test these machines before they leave. And my issue was upon start up. So, it should have been caught. I will still buy from Clive in the future. I do believe this was an isolated event. I am adjusting my rating to a neutral three stars. I will add updates in the future. On a side note, I did receive a gift box full of amazing supplies and a free certificate for the intro to espresso course. It is a nice touch after all I had endured!Original review: In December 2020, I took delivery of a Lucca M58. I was in search for a Rocket R58. When I spoke to the sales team at Clive, they swayed me toward the Lucca. At first, it seemed like the perfect machine. I installed it as per the instructions. I spoke with tech support to clarify some things. I watched the helpful videos.... But, every time I turn on the machine, the steam boiler overheats and the temp gauge maxes out. The machine starts to scream and steam starts spewing out of the relief valve. I have to manually purge both boilers to get the machine to stay in a normal range. I have lowered the temp on the steam boiler very low to make this not happen. But, lowering the steam pressure this far negates the purpose of the steam wand itself. I have been trying to get someone to help for weeks. I have called. I have emailed. I do not get email responses unless I follow up and ask for one. I have been asking for a call back to speak with a tech directly. All I get are excuses. Excuses from COVID to they are just busy. Or, they are doing inventory. They have a snow storm ( I understand, I am just at the end of my patience)... Bottom line, I have a 3K machine that isnt doing what it is supposed to. Clive has not came through with their end of the deal. I specifically asked them if they were worth the extra price they demanded. And the sales member I spoke with told me you get what you pay for. We are the best. But, we charge for it. Which I am totally willing to pay a premium for great service. But, the Great support you hear from lots of people is non-existent at the moment of writing this. I have been waiting patiently for 60 days. Meanwhile I have the opportunity to steam my face with the excess steam that this machine requires me to purge just to be able to make a latte...... daily!All I would like is to have this rectified and receive the promise of excellent service.

To quote Adam, Clives owner and CEO, ...we dont want customers that care about price. In other words, CEO Adam and Clive care a lot about price, but if you do, they dont want you. (CEO Adam was asked specifically if he could be quoted on that remark, and he said absolutely.)Clive charged our card, promised delivery of the machine within the following week, and then informed us later that they had made a mistake. Apparently, despite all of Clives assurances at the time of purchase, the machine wouldnt be delivered for another 5-6 months (according to CEO Adam).Even though Clive had already received payment from us for the machine ($1849), Clive offered to knock off $100 from a ($2300) machine if we wanted to upgrade. Funny how that works.Despite our multiple attempts to work with CEO Adam to get to a reasonable accommodation (we offered to pay them $2500 if they would include an entry level grinder for us with the machine), but we were chastised for being concerned about budget and price and told that Clive doesnt want customers that try to negotiate price; even when Clive is the one that makes the mistake. (All of this happening in the wake of trying to purchase a really nice gift for my wifes 40th birthday.) In fact, CEO Adam was surprised and disappointed that his representative had offered any discount to us at all. (CEO Adam proudly claiming ...its not our M.O.) I wonder if its CEO Adams M.O. to bait-and-switch people as well?I recommend you take your business elsewhere.

Ordered a Eureka Atom 75 grinder from Clive. It arrived in two days with free shipping (Im in Utah). The unit had clearly been bench tested but was clean, calibrated and ready to rock. This is much appreciated as I had previously ordered a prosumer grinder at a similar price point from an east coast supplier. That unit took more than a week to arrive and was DOA with a bad switch. When you are selling units in this price point, you owe it to your customers to do some QC.

Amanda with Clive Coffee helped us get our grinder re-calibrated with excellent instruction! And I even had to step away for an emergency and didnt have time to mention it to her but when I came back 30(or so)min later she was still there waiting to help me. That I really appreciated! Thank you so much Amanda!

I bought a Profitec 300 about three years ago and I cant think of any purchase that I enjoy more on a daily basis. I look forward to my morning coffee ritual because I know it is going to be exactly how I like it.About 6 months after purchasing I was having trouble pulling consistent shots, but it wasnt the espresso machine. I had tried to save money by buying an inexpensive grinder. The Eureka Mignon Specialita, (worth buying for the name alone!) solved the problem. Both machines are workhorses.The employees at Clive are friendly, knowledgeable and helpful. Great resource for coffee lovers.

Clive Coffee is my absolute favorite specialty coffee website. I have shopped numerous other coffee websites, only to find limited product availability and extremely high pricing. The Clive Coffee team is amazing and their level of care for your needs is exceptional. I spoke with Paul on the phone who helped me find the perfect machine I was looking for. We discussed my needs and wants for my machine and he located a beautiful machine for me at a great price. It was shipped out the exact same day, expertly packed, and with a free starter kit. I received the machine, fired it up, and couldn’t be happier with the results. They have informative product videos ranging from setup, to complete overviews of the machines, and have many detailed articles on each and every subject. While talking to Paul, he sent me a link to an article pertaining to the question I had, furthering my confidence in my purchase. They’re extremely friendly, knowledgeable, and overall fantastic. I would recommend their store as your first stop for specialty coffee needs. Any machine you get is fully tested to the highest level of quality, and you can be sure you get exactly what you need/ want.

Best in class, hands down.If you’re looking for the best knowledge and equipment and the nicest people this is the place.I bought my espresso machine and grinder from Ben and Victoria and I couldn’t be happier. Ben is absolutely a coffee genius and very professional. They will make sure that after you purchase the equipment that you are happy, satisfied and getting the best result possible.

I bought my A53 espresso machine from Clive about 3 years ago and absolutely love the machine. Its been a daily espresso workhorse for our family. As the machine has needed minor maintenance and adjustments, the Clive team has been amazing to work with. 3 years after purchase and I can still get a fast, quality response with clear directions on how to adjust the machine for better performance. Ive been thrilled with the technical team and Clive and would highly recommend buying equipment from them...knowing you have their backing to fix any issues is a great service I have seen few companies equal!

Amazing customer service! They are so friendly, genuine, personable, and most importantly--knowledgeable. I made inquiries with several other competitors and it felt like that of a stressful business transaction. Clive made it more so like going to a longtime friend you can trust for advice. I would highly recommend them!

Very few places are this passionate about coffee and fewer are as good at customer service.

Absolutely phenomenal to work with. Lost shipment. They reshipped a new package with two day shipping. Very friendly and helpful. Can’t say enough kind words about how I was treated.

Don’t make the same mistake I did, buying from Clive Coffee.2 1/2 years ago I bought a new $2,800 Profitec espresso machine from Clive Coffee. The machine is sold with a 3 year warranty. It recently stopped working, and two business days after I left a voice mail to report the issue with their service department, still waiting for a reply.... I had to call back again. Thankfully I was finally able to talk to their service tech.The problem was identified and I was told the cost of repair parts would be $160+. I reminded the service tech that it was still within the warranty period. To my complete surprise he told me that my machine had a 2 year warranty. WHAT?*!? The machine has been advertised on Clive’s website with a 3 year warranty, and Whole Latte Love (the other U.S. Profitec dealer) has been selling this same machine for years with a 3 year warranty. Somehow my machine magically now has only a 2 year warranty. Yeah right... It’s complete bull.I will never deal with Clive again. Do yourself a favor and buy your equipment elsewhere. Thank you to Whole Latte Love because they promptly answered my call and are sending me the needed repair parts.

So I cannot rate the products as they have not arrived. I thought I could rate the customer service as outstanding, but sadly I am not able to. I placed in order and then emailed them to inform them that I would not be able to sign for the order, they told that they would take care of. I then found out from FedEx that a signature was required. So I emailed them back, and was informed they would see what they could do. I never herd back and FedEx attempted to deliver but would not leave the package without a signature. I understand the reasoning behind a signature, however when I told them up front i would not be able to sign and it was implied that they would take care of it, I expected it to be taken care of or to be told that this was not possible. To say I am disappointed is an understatement. As it stands know, I will likely have to take an entire day off of work in order for to accept the delivery. With all that being said, they have been good to work with outside of that. I am not 100% sure if this is FedEx issue or a Clive issue. I just feel it is something to be known but do not let this discourage you from using this company. With that exception, I have been pleased with the knowledge they have about their products. After hearing back from the Clive staff, the issue seems to be with Fed Ex and they have gone out of there way to make things right. I greatly appreciate the extra effort and customer service.

The Clive Coffee team went above and beyond to help us pick the right expresso machine, grinder, and other equipment for our small office. They even supplied pictures in different settings and spaces to help us with aesthetic choices and sizing constraints. At no point did they ever apply pressure, or try to up-sell us. Even after we were set-up, they were helpful with general questions. They are certainly knowledgeable about coffee and machines and their experience is invaluable.

Customer service is simply the best!! I purchased my ECM espresso machine over two years ago from Clive coffee.. whenever I have an issue their experts are quick to answer my questions and talk me threw any Minor repairs or adjustments the machine might need... thanks again for the help

I did a lot of shopping around for the right espresso machine and grinder. I talked to a lot of different companies and a few of them were good but only one was great and that was Clive coffee. I dealt with Paul and he did a great job of guiding me through the process of getting the set up that worked best for me. He called the second he said he would and always emailed me back. If you are trying to figure out who to get an espresso machine look no further.

I have spent some serious money with Clive because I trust and respect them in the coffee industry!! They are outstanding in the products they supply and the service they provide. This review is coming after 6 months of use of my purchase of my Lucca M58 Espresso Machine and Specialita Grinder. I could not be happier with them or my everyday coffee experience!!!

As the other reviews say, good people, good-looking machines... That said. They sent my order without requiring a signature on delivery, arriving the weekend after Thanksgiving. So, it was left by UPS outside of my house and, of course, promptly stolen. Clive Coffee did a good job of taking care of things afterwards, and they seem generally to be consummate professionals. But leaving a $3k purchase on a door step, outside, during the holiday season, because someone didnt require a signature... is just not a good idea. Still, should anything happen, I would trust them to do their best to try make it right.

An excellent shopping experience. Very professional, they know their work and they have the best team of customer service. This is complemented by the quality of their products. I will definitely remain your client and recommend you.

I purchased a Profitec 300 espresso machine and. Eureka Mignon grinder some months ago from Clive. Not only are their instructional videos wonderful but also the people involved are simply the best and most helpful around. Put simply, this company is more consumer oriented than any I have ever done business with. Ben is always there to help you learn how to pull a shot. Amanda is always there to answer any question or direct you were to go. A big and thankful shoutout has to go to Ryan who help me get things right with my grinder. Patient, pleasant and professional in every way. All of this reflects back on the owner of this fine company. There are so very few companies out there that care about making everything right for the customer like Clive. Thank you Clive Coffee.

I received a part that was inferior to what is pictured on their website. They made no apologies, havent changed the picture, and they didnt accept my review on the part.

FYI - Clive Coffees Showroom hours are 12-6 on Tuesday - Friday and 11-4 on Saturday.These guys are coffee experts. Their showroom is amazing. And they have great people, products and service too. This is the place to go if you want to make really good coffee at home.I bought a Chemex and a burr grinder from them and I buy filters and beans when Im in the area. Some day maybe Ill step up to the beautiful Ratio Eight.

The team at Clive Coffee certainly know how to deliver top customer service. I worked with Amanda to order our La Marzocco Linea Mini paired with the Eureka KRE grinder. When the KRE was delivered, the box was heavily damaged (thanks UPS). The grinder was indeed damaged upon inspection. I contacted the Clive Tech team and they had agreed to replace the unit. Every step of the process was easy and the Clive Coffee Team is very responsive to all of the questions we had. I would recommend working with them and we will certainly buy additional accessories/products from them going forward. THANKS CLIVE!

Very Happy with Both Clive Coffee & the Pro 300 we bought.As others have also said Clive Coffee is a fine example of a great company to deal with.Great Prices, Great service both on the phone or via email if your buying online as I did.Most importantly their help does not end with sale.They go the extra mile to be sure your happy with your purchase even sending along a nice fresh bag of their Love Joy Blend Coffee Beans, Clive Logo Micro Towel & Shot Glasses... very nice!Thank You Clive for your help in making this a super smooth transaction with great follow up.We will continue to get everything coffee we need from you first

Ordered open box machine and new grinder after working with the crew for the decision and machine arrived and didnt work. Worked with Gil for a week over the phone to try and get it working and he finally said to ship it back and they would do a full refund. I did and kept the grinder but didnt receive the full refund, but a 20percent restocking fee was charged. This was against what I was told by the technician. Would go to one of many other great places to buy equipment from in the future.

These guys are the best. Not only help you find the best equipment, but happily help you with any questions you have after the purchase. Special thanks to head tech Ryan, although I have never had anything but great help and I’ve had my fair share of questions!I’m happy that I was lead to the ECM machine as it has performed great and is easy to service, which is important on the East Coast as it seems like most repair companies only service commercial accounts and I believe the prosumer machine community is smaller than Portland.Although they live and breathe coffee, they never make your questions seem silly and normally have easy to read instructions with pictures when it come time to service your machine.I am across the country and have never waited more than 2-3 days to receive an order and have never needed more than a few Allen wrenches and an adjustable wrench to do anything that I enjoy doing anyway as I like to learn about stuff I own and use everyday.For the amount of money spent on this hobby, I wouldn’t think about going anywhere else.

This place is a joy to visit. If you have an appreciation for coffee and fine machinery, just walk in and drool over the machines in here. Great service. Seem pretty customer focused. You can tell the people that work here love what they do.

I ordered a high end grinder that was supposed to be adjusted and when it came in it wasnt grinding right. Also the order I made had one part missing and one wrong part and they have asked me to resend back the part they sent wrong. I spoke to Ben and he’s been very helpful.

Great place wish they opened before noon so i could find parking there, Talked with Chris this week about a new grinder for espresso, he helped me and saved his last macap m4 he had in stock for me to pick up today, I didnt realize they roasted there own coffee so i said ill buy a bag of it to go with the grinder, to my surprise he said its on the house you will use most of it dialing in your grinder he was right, before he would let me leave he also gave me a quick run down on how to use the grinder witch was great. Great service and when i look to upgrade my machine i will be going there to purchase it..

I came to Clive knowing I wanted a PID and the capability to pull a shot and steam milk at the same time. Paul encouraged me to check out the LeLit Bianca because of the impressive feature it had that none of the other machines in its category or price range could do, by manually adjusting the pressure at the group head with the paddle. I had NO idea this feature was going to be something I love so much.Obvious its beautiful, elegant, etc. But most of Clives machines are so Ill stick to the things that stuck out to me:Its incredibly quiet and quick to start up. If the machine ran the day before after 12 hours the water is still between 80-90 degrees F and its only 15-20 minutes until its ready to steam and pull. Its menu is intuitive and easy to access. The gauges are easy to read. The paddle is WONDERFUL. The drip tray is large and comes out easily without tipping (so you dont spill over your counter). The water tank is easy to remove and fill. The safety features to keep the machine from burning up from low water work perfectly.Im between 100-120 shots in and am so satisfied. Heres what I have and would recommend to go along with your new LeLit Bianca: The Eureka Mignon Specialita Grinder (AMAZING and worth every penny - In fact, the reason this machine works so well is because the grind is so good. Dont skimp on your grinder!!) The St. Anthonys Levy tamp. I have it dialed in for the Walla Walla Roastery espresso blend for a 20g dry to 1.5oz wet out at 28 seconds at 201 degrees an 9 bar. Its so good and consistent. In fact, Ive just ordered the wedge to increase the consistency even more, but the Levy is a must have add-on to your new LeLit Bianca.Once again the Clive team, Paul especially, made me a real home run here and I feel like a legit barista. In fact, I am pretty sure I can pull the best shot in our town now and I wouldnt be upset to be called out on that because its so fun to use that paddle anyways. You wont be sorry, its an incredible machine and the funnest purchase Ive made and a long long time.

Incredibly knowledgeable and helpful when buying anything coffee. Highly recommended!

I recently was in the market for a new upgrade to my espresso machine. I did a lot of research on a variety of dual-boiler machines. One of the most informative websites that I kept coming across was Clive Coffee - reviews, how-to guides, instructions, tips, comparisons, etc. Once I settled on the machine I was fairly confident I wanted, an ECM Synchronika, I realized that very few places actually sell this machine. In fact, theres only one West coast location and one East coast location. Lucky for me, Clive Coffee happens to be in a city we like to visit every couple of months. I contacted Clive Coffee through email and they were very quick to respond. Sam was very helpful and set up a time to meet. After a short road trip to Portland I was greeted and helped by Paul at Clive Coffee and he was fantastic. He showed my the Synchronika, highlighted the features, asked lots of questions about what I like, what I was looking for, etc., and listened very carefully. Well-informed, friendly, and professional, Paul and the crew at Clive Coffee were a pleasure to deal with. I purchased the machine and some accessories from them. Theyve been extremely helpful and generous in offering their expertise. I purchased a water softener and filtration system from them and installed it fairly easily using their instructions and online video. My machine is now directly plumbed and serving up some fantastic espresso! If you are making an important decision regarding an espresso machine, grinder, or accessory to make your coffee, look no further than Clive Coffee. Theyre honest, sincere, and very transparent and helpful in all of my interactions with them. They listen carefully and want to help guide you in making a decision that works with your budget and your espresso consumption habits : ) I highly recommend them!!!

Stopped in just to see the Moccamaster in person and just so happened to have our new pup, Clooney with us. Our attempt to leave him outside was foiled by his anxiety and the lovely employees at Clive were quick to assure us that Cloo was welcome in the store. We were delighted to try fresh brewed coffee from the system we were interested in and ultimately purchased our own Moccamaster. 10/10 would recommend.

Ordered an espresso machine, when it arrived it did not work. Fuse housing busted, fuse rolling around inside. Ordered a new one for my cafe’s Grand opening only to learn that I won’t receive it until Monday. If only I could have gotten a working machine the first time.UPDATE - Upon receiving the machine finally on Tuesday Clive Coffee promptly refunded me for the many mistakes UPS has made. They are good people to work with they just need to start using FedEx, thank you guys!

Always excellent quality coffee products and dedicated attention to customer service.

I have shopped this wonderful store several times and have always received the best customer service of any retail establishment in Portland. It is a wonderful place to pick up small items, for the coffee chemist, which I consider myself to be or the ultimate in equipment for the home barista. Each of my visits have been a enjoyable experience!!!! Keep up the top notch customer service and you will develop loyal returning customers!!!

Excellent experience with CliveThis is to report out on our interactions with Clive and our contact Paul, there, who helped us obtain an outstanding expresso experience.Both my wife and I started with limited skills for creating our own expresso based beverages. We do, however, have science backgrounds, which while not necessary, has been helpful for us to be comfortable testing our way to better shots.Before working with Clive we had an Nespresso and had purchased an expresso machine directly from a manufacturer (not Clive). We had grown to not enjoy the Nespresso taste versus coffee shop drinks, and that drove us to purchase the other machine. That purchase, however, was pretty much of a nightmare: all the extractions were poor and the machine didn’t give us information about what to do differently. Additionally, there was nearly no support to ask questions or read or watch to learn about technique. Needless to say we returned it.So, at the point of beginning to work with Clive, we wanted a machine that gave us feedback and control over the big extraction variables without too much complication. We wanted a machine that would look great in our kitchen. And we were looking for ready support and training from the company we selected.Our experience with Clive has been tremendous. All of those wishes were met. It’s been about 2 months since our new machine arrived from Clive, and we are confidently extracting good shots, but more importantly we know how to adjust the grind, weight (etc.,) to adapt to different beans and compensate for issues, that can make an extraction poor. And we feel pretty solid about taking on new challenges. Most of all we’re finding it fun and easy; often what we make tastes about as good as we can get at our local shops. It’s cool to buy their roasts, taste their shots and then extract it on our machine to see how we’re doing.Clive helped us from beginning to end. We had detailed meetings with Paul and he guided us to purchase the right machines and accessories, that fit our wishes and needs. Once everything arrived, we initially struggled a bit with figuring-out some of the settings and nuances of our techniques. We were able to video conference with Paul from our home, and he coached us through settings and processes to get us into the Clive recommended approach “pocket.” Also, he made key suggestions with our tamping technique and equipment, that eliminates lots of variability across my and my wife’s tamping styles (e.g., St. Anthony), which makes us a better team for diagnosing causes for problems.Throughout the process the team at Clive has been there. Everything arrived in great condition and timely, there are lots of videos and write-ups on how to improve your technique, and in-person support has been readily available the few times we needed it most.Net, I have to say this has been one of the best experiences I’ve ever had for buying a product. I recommend working with Clive, highly. On a 5 point excellence scale I’d give them at least a 10.System: La Spaziale 53 direct-plumb with timer and auto start and walnut finish, walnut-handle infinite portafilter, Specialia Mignon Eureka burr grinder, Brewista waterproof scale, Airscape vacuum bean storage, Fellow frothing milk container, Clive micro fiber cloths and 2 rubber mats.

Went for an esspresso brewing class. Victoria made for fun and educational time. Great for home or office brewers. Thanks Victoria.

Amazing people to deal with. Thank you Ben and Amanda for everything so far

Clive has staff that is relatable to a wide range of espresso enthusiasts. i had an unexpected experience that they bent over backwards to make right. They were brutally honest, offered me a crazy good deal on a much more expensive machine but rather than take the easy money guided me to a better purchase. Great people.

Fantastic customer service, great selection of products and very knowledgeable staff. We got our ECM espresso machine from them a few months ago and absolutely love it.

My coffee machine had an issue 10 months after purchase. At first, Clive sent me the replacement part. Clive kept making appointments with local tech companies to come fix the machine. The tech companies kept bailing (i.e. not coming to fix it). Clive understood that this was very frustrating and decided to send me a new machine. While it was frustrating the technician didnt come, I truly appreciate the professional attitude Clive demonstrated, understanding the customer and solving the issue. They didnt ask me to change / modify review as a condition, as many other companies do. They just did what was right.

These guys are awesome. We need a place like this in Los Angeles. The best customer service and quality hand picked items!

Refused to assist to buy and install a spare part for an ECM machine which is the same regardless of voltage simply because it was a 240v machine. Lazy.

If you want to have a personalized buying experience with an expert staff backed by great service and support look no further.

Excellent espresso and coffee machines. Great classes on making espresso and steamed milk

I just purchased an ECM Synchronika Espresso Machine and Baratza Sette 270 grinder from Clive. I researched my purchase heavily but was ably assisted in my final selection by Ben Piff. Ben had great insights and suggestions but never tried to up-sell me on the ECM. Very pleasant buying experience! I also leaned heavily on Ben when I discovered my old grinder simply was not up to the task of consistent grinds. Ben came to the rescue and set me up with a Baratza Sette 270 that Clive had dialed in for me. I pulled a perfect shot on the first try! Ben did a lot of hand-holding helping me set up the ECM. The ECM is a dream. Hats off to Clive and Ben Piff for excellent customer service. I bought an espresso machine and ended up making a new friend. Doesnt get much better than that.

Very,very honest people.Love dealing with them......

Some great products in here and the staff is always willing to answer questions! Definitely THE place for home espresso!

Our company purchased a Lucca A53 for ourselves and our clients, and we are CLUELESS about coffee. Ben at Clive Coffee has helped us so much, from picking out the perfect machine, to helping us every time we do something silly and think somethings broken. We arent even based in Oregon, all of our help has been over the phone and I could not be more appreciative of Ben and Clive Coffee.

Clive is great. Really friendly folks who know their coffee, with wonderfully roasted beans and great coffee gear.

Such a treat to have Clive Coffee so close. Every employee there has been extremely helpful and friendly every time I go in. I purchased a Mini Vivaldi ii from them and have also taken their espresso class and latte art class.

They had what I needed online. Checkout was painless.

Great selection of prosumer espresso machines, grinders and parts and friendly staff

Good source for roasted beans, great service and a nice clean setting to showcase gorgeous coffee preparation tools. Note that Clive coffee is /not/ a coffee shop, in the sense that they wont sell you a latte, but theyll hook you up with everything you need to make your own.

Nice products. Nice website. Nice store. Nice brand. Nice culture. Nice ambiance...BUT...I have been waiting 2+ years for the highly touted Ratio coffeemaker. They charge your credit card and use the funds to finance their pet project. I pre-order high end goods all the time and this is NOT how its done folks. We are currently taking pre-orders with an estimated August 2015 ship date. How is this possible if you admit to having 1000+ backorders. More like Pre-Order your backorder. The Ratio is clearly skewed in their favor. I dont know how the owner sleeps at night.Shame on you Clive Coffee. Shame...shame!!

If u like espresso machines its heaven

Great service. Great people. Great product.

Do not shop here! I purchased a coffee maker and burr grinder. When I opened the burr grinder it would not work at all. I immediately contacted Clive to ask to return it and, despite a 30-day guarantee they refused and told me to deal with the grinder manufacturer. What a rip off!Update. Somebody up the chain at Clive interceded and made things right.

Very comfortable and modern looking place