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Bed Bath & Beyond
9918 SE Washington St, Portland, OR 97216, United States
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Bed Bath & Beyond
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Mo
Review №1

Great sales, nice price match, great service, frienly staff. Very well organized with all home needs sorted by the different functions in the house. So items for bathroom, living, dining, kitchen, closet, garage, even some for garden, tools for the house repair and maintenance, probably all someone may need around the house.They will honor their own coupons, even after expiration date and will match prices from other stores, and online.

Al
Review №2

This location has some okay sales going on. My only complaint has to do with the fact that a manager that helped me told me that I could use a coupon on an item that they were price matching to their own online price. That same manager took the item brought it up to the counter for me and left a note on it for when I was ready to check out. When I get up to the counter after that manager had already clocked out for the evening, A different manager who appeared younger than the first, tells me I cannot use my coupon for that item. Mistakes happen but the fact that two Store managers are not on the same page and one has completely misinformed a customer, is not my problem as the customer. The professional way to handle the situation would have been to honor the coupon that one time to make it right. I was spending over $300 anyway. I’ve been a cashier at New Seasons market and had to constantly deal with entitled people all day every day. Some of those people wouldn’t even acknowledge you as they came through your line and you say hello. It’s a tremendous slap in the face to be on the other side as a paying customer who actually does have respect for all retail workers because the job is not easy, but to then receive not only less than ideal customer service but to be treated as though the other managers mistake is my fault or problem, is disheartening. I let it go as it’s only a coupon but the more aggravating part came in when, I called the store back because I forgot to ask them about their return policy on discounted big ticket items. Also their store is moving so I figured it was important that I get that question answered.The female employee who answered was extremely short and snappish with me. I asked her what the return policy was for my item and she told me what she “thought” it was, I then kindly asked her if she didn’t mind checking for the for sure answer. She didn’t check and instead snapped at me with “ I was there so I would know that it’s 30 days”! Then hung the phone up before I could respond or get a clear answer. I don’t understand her response because that had nothing to do with my question. The fact that I just dropped a few hundred bucks at bed bath and beyond, I don’t think my question was out of line nor should it have been so annoying or such an inconvenience for the employee. So I called back again to get a definitive answer from a manager. I spoke with the same manager who wouldn’t honor the coupon and he actually told me a different return policy from what the rude employee who insisted she was right did. I realize that this means absolutely nothing to the managers who run this store because they are moving and likely have “bigger fish to fry” but for 1 store to have that much horrendous customer service and miscommunication in one night is not acceptable. It’s not like I was being a “Karen” or one of those rude entitled customers. I could have lost my mind over a stupid coupon or caused a scene like many others in the public do to get free items or whatever but I don’t believe in that and I also know what it’s like to be a retail employee and deal with that. It’s not right nor fun. With that being said, I know for a fact that I did not deserve to be treated so poorly or as if my questions as a customer were an annoyance or inconvenience. It was almost as if I was taking the brunt of the employees having a bad night or being made the scapegoat for their grudges over past negative customer interactions. Because of this, I’ve decided to return all my items and repurchase on amazon. It’s not convenient but, I cannot justify spending hundreds of my hard earned cash on a store that I’ve now been disrespected by and with a management team deliberately choosing to not take responsibility to make things right for the customer by correcting their own mistakes on their behalf. Like I mentioned, I’ve worked in retail all my life and what happened last night would never ever fly. They need new training or an entirely new team that actually does work together.

Ra
Review №3

So much great stuff! I spent more than intended because I found more than I expected.

Al
Review №4

This store is packed to the ;rim with great deals. I love the massager test section. Great for aching feet to take a break.

Gr
Review №5

It was nice and clean but they be closed by now. Because they were relocated somewhere new. And the other store in. Gresham was closed for good.

Da
Review №6

Bed Bath & Beyond in Hillsboro has diverse things. Even make up for all skin types! Imagine that

Ro
Review №7

I never been to a Bed Bath and Beyond without feeling like Im overwhelmed with overpriced and unnecessary household goods. I usually come to watch my partner buy some $100 lamp or something stupid.This was the first time I really wanted to pick up a few items. in fact, I felt like there was just so many cool things. Its pretty awesome!Its a shame that theres no direct entrance to the store.

cy
Review №8

***** This store is closed and moving to a new location.

mi
Review №9

Seems like it could be cleaned up a bit... lots of great pricing and selection, but the store itself is kinda run down with duct tape on the floor...

Me
Review №10

This store is Amazing! Lots if stuff for organizing. Wonderful ideas.

Da
Review №11

Good.

Al
Review №12

I live in Gresham, I seem to not get the service in Gresham that I got at mall 205. I believe the manager helped us and checked us out oh, she was very pleasant and treated us like we were true customers best service Ive ever had it Bed Bath & Beyond. I do not recommend Gresham and their attitudes, Gresham employees you are not doing me a favor.

Wh
Review №13

Located w/in empty shopping. mall, the entrance should have been relocated to the front of the building, as current entrance makes for a strange & confusing first impression. The interior here leaves much to be desired. Large amt of empty shelves amongst cluttered merchandise displays. The word busy comes to mind while wandering store . I always have to track down any help @ any of the locations & usually the store employee doesnt know the answer to my question.

Ti
Review №14

Great customer service, a good collection of products.I frequent their store and also have bought on line from them. One product that really was helpful was a replacement pump for my marble soap dispenser in the bathroom. Works great, no leaking. The replacement pump come in three different colors. Also got a soap dispenser for the kitchen that perfectly matched my granite countertop. Works great. Another product from bed bathroom and beyond that I bought is a charcoal bag to eliminate odors from the utility closet. I tried s lots of different products nothing has worked. The charcoal bag is amazing.

Ra
Review №15

Really great prices and amazing things to buy

An
Review №16

The kitchen gadgets wall was very depleted, so that was disappointing. We still found a gift that would work.

Ta
Review №17

Gotta love the candles and hand sanitizer selection

Li
Review №18

In and out quick. Store associate directed me to location for exactly what I wanted.

Ja
Review №19

I love BB&B. They have the most amazing things that you don’t find elsewhere and the prices are reasonable, not jacked up. This location is great because parking is reasonable too. The staff are also really helpful and friendly.

La
Review №20

Very helpful staff. As a wheelchair user, I really appreciate their willingness to help me. GREAT prices!

Da
Review №21

Bed Bath & Beyond is a wonderful place to shop for yourself and for others. I go there when I need to buy gifts and when I buy good gifts. Its a wonderful place to shop employees are very helpful and the checkout is generally quick. I really enjoy shopping at Bed Bath & Beyond. The store is clean well maintained managed well and a pleasant shopping experience!

Mi
Review №22

I was forced to speak to the manager. Who was even reluctant to look up from his sheet to address a serious complaint about the actions and comments of one employee downgrading another simply for her shorter time with the store.The employee who was being downgraded was a very nice Woman of color the derogatory comments came from one who was Caucasian.I dont know the reason anyone might say the things she did against a co-worker.I dont want to suggest that this was racially motivated, but as a Caucasian I was simply appalled at the Womans comments.I will never walk into this store again!!!!!!

Me
Review №23

Would not honor a valid coupon because I did not have it physically in my possession, I had a photo of the whole coupon on my phone. Told they are “not supposed to scan them off phones” when they could have entered the MO code. I’ve used pictures of coupons at multiple locations in the past. I called corporate, logged a complaint, and not only is there no new company policy regarding not being able to take coupons on a phone, but they should have taken the MO code off the coupon. I asked the manager why, and was given a deflated excuse about the “circulation of coupons” as if the company does not circulate coupons for free. I feel like i was harassed, profiled against, and demeaned over one manager’s power trip of refusing to let me take $10 off my purchase.

An
Review №24

So many pretty candles & nice scents. Unfortunately its too much for my allergies & I cant be in there long. Great sales.

Wi
Review №25

I had receved an item for Christmas that was a refill for a product I didnt have. Because it was a gift I didnt have a receipt or even know if it was the right location. The staff were extra helpful and nice and let me exchange it for the same product with a dispenser, with no trouble. I appreciated the easy transaction so much,. I was afraid that with no proof of purchase if be turned away. Not the case. Very happy with the customer service

J
Review №26

Great store. This location feels a little strange and over stocked. Staff seemed very helpful and eager to lend advice on items. The store manager jumped into action when she saw that the only cashier was swamped and rather than call for more help and walk away she jumped on a register and started ringing people up with the most positive attitude. What a great example to set for her employees and seeing as such other employees came over and also jumped into action. Great job and certainly made for an impressive experience. Keep up the great work.

To
Review №27

If youre looking for quality and price, this is the place to go. They are very knowledgable and best of all, they will be straight with you. They love what they do and it shows.

Ju
Review №28

Bed bath and beyond at Mall 205 is a great place to go to shop while avoiding alot of crowds. Spent 20 minutes trying out all of the massage machines in the area they have dedicated for that. Found what i needed and was out no problem. Only reason i didntt mark five stars, was because traffic and parking can be a challenge.

Te
Review №29

Store is half empty. Clerk said they are moving to old Toys Are Us bldg out in Clackamas in Nov.😥. Losing my walk in business.

Th
Review №30

This business is closed. Just went and was disappointed.

Ch
Review №31

Low on inventory. Sign said they are relocating which explains it i guess.

Ly
Review №32

Ha, the laugh is on me! My review of Bacon and Eggs in Walla Walla was accidently applied to Bed Bath & Beyond. No food here, but we did find my moms no-hassle bed skirt thanks to friendly, knowledgeable staff. Thanks Bed Bath & Beyond!

Lo
Review №33

Recently bought an R.V. Moved all my old kitchen supplies to said vehicle, began the task of replenishing my kitchen. While I wouldnt say anyone was particularly rude today, no one was at all helpful. Dropped $821 dollars on kitchen stuff, clerk couldnt even muster a thank you. Pathetic.

Di
Review №34

The manager Scott was so great about helping me with this complicated return/refund situation I had. Thank you!

Jy
Review №35

Whether youre pampering yourself looking for Christmas items or stocking stuffers youll find it here. How about some cocoa bath soap? 😋

Te
Review №36

Nice store. GREAT products. Good costumer service

Ro
Review №37

Very nice shop with a great selection of household goods

Ka
Review №38

Decent store, customer service is sub par but that’s what happens when you hire all gen-z’s.

AJ
Review №39

So this place does have everything, but the customer service needs work. Not once was l even greeted or asked if I needed any help. I was even buying a large cumbersome item. I am commenting because I used to work at BB&B and I remember that they focused on great customer service, which I felt like I did my best at despite it being (lets face it) a miserable retail job. I hardly even see associates on the floor. Its almost like they dont care anymore. Very disappointed.

Mi
Review №40

They have everything you want. Always fun to shop here. Friendly staff looked up additional stock for us.

Co
Review №41

Came in looking for new sheets to fit my oversized mattress. Staff was very helpful in sizes. Also, suggested the straps to use with my other sheets at home.

We
Review №42

The 12535 address puts you in the middle of the road on 82nd.

Ma
Review №43

The prices the pleasant people who work there the help you can get the variety that they sell

Jo
Review №44

Higher prices than many places. Best to get their coupons for 20% off or $5 off. Lots of interesting stuff and a good place to shop for gifts.

An
Review №45

BBB is a good place to get kitchen and bath stuff. However, the selection in-store seems to keep decreasing. The selection online is still great, but there are many things I like to see in person before purchasing. The staff at this location have always been great.

Ma
Review №46

Great! We were able to get everything we needed to make my sons bed comfortable.

Di
Review №47

Good selection, very good place to window shop and get ideas for future gifts

Ju
Review №48

Love the 20% discount coupons. They never expire!

Da
Review №49

Closing, manager had red a$$, Im outta here attitude and looked as unprofessional as he possibly could 😳

Ka
Review №50

Support your Mall 205 its dying people! And this place has lots of kool stuff for your house! They have this window fan that you can set the fan to blow in or out!?!?!?!?!!! AMAZING!!!

Sh
Review №51

Do I have too many Bed Bath & Beyond coupons in my life? No I do not! I recently purchased a string of outdoor lights from Luma here. My neighbor had them and they were so nice so I stole the idea.

C
Review №52

The absolute worst of the entire chain of stores. Filthy!

Ra
Review №53

Good selection and a lot of clearance sales going right now. Good customer service as well.

Gr
Review №54

It was great. They have lots of good stuff, and free boxing materials! Staff is very friendly and professional.

Al
Review №55

Located in Area 205 Mall down from Target on back side. Has a demo station for foot & back massage chairs that will keep you going for a day or two.

Ja
Review №56

If you have seen one you have largely seen them all. This particular example is connected to Oregons most laughable mall - Mall 205. Fair warning: Parking is tight, those who know will sneak around the back of the building and park in the larger expansion lot by 24 Hour Fitness.

Je
Review №57

Great customer service, awesome deals, cool toys and gadgets in addition to comfortable homeward.

da
Review №58

Same as it ever was. Go to the beyond section and get the remote.

Ja
Review №59

A hidden store inside the near abandoned Mall 205. Most people do not know there is much between the Target and Home Depot but there are a few shops left. This one is well stocked and clean. The prices are high but you can always get a 20% off coupon for them.

ch
Review №60

Always find weird stuff that you can find in others stores, but way less expensive.

Ti
Review №61

Great selection and nice staff.

D
Review №62

Love this place if they paid more I would want to work there

Ri
Review №63

They had exactly what I went there looking for. In various options and price ranges. The staff members are very friendly and well educated about the merchandise.

St
Review №64

Youll find a wide selection of home goods, but never pay full price for anything. There are constant sales, promotions and coupons, so you should be able to purchase what you want at a discount.

Ra
Review №65

They have things that no one really sells. Great selection of curtains and rods.

la
Review №66

It isnt the business so much as it is the people who work there..they are great..friendly, helpful, knowledgeable

Th
Review №67

One of my favorite stores. Everything you need and dont need. I wish the mall 205 would be what it use to be.

An
Review №68

Friendly employees. Inviting environment well maintained and up to date building

Gl
Review №69

Amazing source of useful home products. Could spend hours here. Lots of fun.

Bo
Review №70

Lots of stuff in a charming pizza smelling shop. James seriously knew his stuff and helped us with our purchases around the store.

Gr
Review №71

If you dont have a 20 % coupon ....if you cant find anything here your home must have ....you must be dead. I even get my ice cubes here... I must look so out of place in this shop but never once have they made me feel unwelcome or unwanted.walls and walls upon sections upon sections untill you end up where u started wishing it never ended but glad it did cause now hours passed by and your hands are full and your happy u get 20 % off ..its that kinda shop.

Ni
Review №72

Very helpful, friendly and all of the employees are smoking Hot.

Jo
Review №73

Not open. Update it

Ra
Review №74

Excellent service by our cashere. She was very friendly and helpful

Li
Review №75

Love this place but make sure you take coupons

Cr
Review №76

Overpriced items but they honor the 20% off coupons even if they are expired.

Va
Review №77

Always a starter for me. They have such wonderful things- always something new and fresh to choose from.

Ja
Review №78

Shopping for a specific electric fry skillet. They looked it up had it sent to my house and all in a matter of minutes! Arrived here ahead of schedule. What can I say, love the place. Thanks BB&B.

zo
Review №79

While waiting for DMV number to be called, I tried the homedics chair massage and it was so much better than sitting in the DMV for 2 hours!

Mi
Review №80

This place is jammed full of useful products for the home. And the staff is always warm and knowledgeable.

Br
Review №81

Great staff, great prices, good deals

BK
Review №82

I absolutely love this place because of their amazing return policy. Obi I try not to abuse the policy but I love the no hassle return cuz I need a few months to discover I bought something there to try out... can u tell im a busy mom? (Ok my kids are almost grown but im still crazy busy)

ki
Review №83

Great on honoring prices off their web site!!!

Ka
Review №84

Love this place they have everything you need for your home gadgets etc

Jo
Review №85

We had been looking for particular roomba and they had it on sale. So happy.

Cl
Review №86

Well they have just about everything you need from a funeral small kitchen appliances I found it very reasonably priced

De
Review №87

Stephanie the associate was awesome to deal with

Ma
Review №88

Staff is always helpful and I find just the thing I needed.

Jo
Review №89

Rude! If you have the unfortunate pleasure of getting snapped at by Deja, dont feel alone. She is a nasty example of why shopping can go wrong.

Ch
Review №90

I didnt make it 30 feet into the store and someone already asked to help me. Took me right to what I was looking for gave me info as well very nice

Ru
Review №91

I can always find what I am looking for!!

Le
Review №92

Always like going to Bed Bath and Beyond . many unique items . I never leave empty handed.

Li
Review №93

Its closed. Permanently.

Kj
Review №94

Easy to find things and very helpful staff in the event that you cant find something!

Ch
Review №95

Got everything new for our tropical condo.

Bi
Review №96

Very good selection and helpful staff.

De
Review №97

Everybody was helpful in the store I had a great experience and I got a really nice diffuser for a good price

Re
Review №98

I used to like this store. They have really rolled down the hill

Ba
Review №99

This store has amazing gift ideas!

Ei
Review №100

The massage chairs are worth the stop and also some good deals. Make sure you look up the latest coupon to save some cash.

Information
100 Photos
100 Comments
4.1 Rating
  • Address:9918 SE Washington St, Portland, OR 97216, United States
  • Site:https://stores.bedbathandbeyond.com/Portland-OR-97216-633?MCID=YT_YEXT
  • Phone:+1 503-258-1228
Categories
  • Appliance store
  • Department store
  • Bathroom supply store
  • Bedding store
  • Cutlery store
  • Gift shop
  • Glassware store
  • Home goods store
  • Linens store
  • Wedding store
Working hours
  • Monday:9AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:11AM–7PM
  • Saturday:10AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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