I needed a new phone and Abby listened to my needs, suggested the correct phone, then efficiently provided the phone and accessories. She migrated my data and made sure all of my photos and other info were on the new phone. She reviewed my account with me to make sure we had the correct plan and made me feel like a truly valued Verizon customer. Thank you Abby!!

It was a great experience, Mr. Randy hooked me, my brother, and cousin up with new iPhones when we traded in our old ones. He was very polite and did a great job.

Great service. They were fast and knowledgeable. I always get great service anytime I go there.

Matt is amazing! Customer service is off the charts. He is never too busy to help with my account and always takes care of us. Loyal customers for sure. Thank you

The team knows what they are doing and are good at their job

Beautiful store. Friendly, helpful, informative staff. Phones,tablets and pads. Great customer service. Many selections.

Quick, courteous, and most importantly intelligent service.

I have never has a more flawless interaction while purchasing a phone. Shaunna was so bubbly and sweet and lets not forget helpful. I told her exactly what I wanted in a phone and she listened! I love my new phone and I will be sending friends of mine to Shaunna when they are ready to purchase new phones!

I called Verizon today and spoke with a gentleman regarding opening a new account with 4 lines. I asked him of there were any specials for four lines and his response was, we have a lot of specials. You will need to come to the store since we are to busy and it will take over 30 min to go over them with you.I explained i could not go to the store and if that was the only way he can help me. He said yes and I told him it would not work. The verizon employee hung up.Sadly, he lost the ability to add a new customer to Verizon wireless. I made the decision to go to Verizon and reached out to the store after seeing positive reviews.I can honestly say that I am truly disappointed in the customer service experience these days. It just seems that people have forgotten our most greatest asset and this being courteous and helpful.I will never use this store and currently having second thoughts of going to Verizon.

Ive been using Verizon for 3 years now and Im constantly having problems with them. This is my 2nd time visiting this specific location and I thought if I get a different person this time, it will be better, but I was mistaken. First time, the lady at this location sold my husband a phone insurance without asking if we want it. We only noticed after several payments because the bill was higher than expected. Second time I bought a new phone and traded in my old one. I called this place when my balance did not reflect a trade in value and was told there is nothing they can do for me over the phone and I need to come in person because it is verizon policy and they need to verify my identity. Things changed quickly once I asked for the supervisors information. As the result, the person on the phone was able to check what was going on through my account while with me on the phone. Miracle? I think just laziness. Dear verizon store owners and managers, there is no need to keep so many employees at this or many other locations as those people literally do nothing all day. Instead, you might want to hire 3-4 qualified people for a decent pay since you charge your customers tons of money anyway. P.S. Verizon customer service line takes forever to get hold of a real person, plus those people know even less than people in the stores.

Absolute worst experience! LIARS AND THIEVES!!! Sold me a phone that didnt work at all. I tried to return it within an hour of receiving it because they didnt have another in stock. Was promised a complete refund by two different employees before and after purchasing the phone, but they kept $35 and wasted a ridiculous amount of my time. Employees should personally be ashamed of lying to rip off another human being. Be warned.

Worse experience EVER. I’ve been with Verizon for almost 20 years. After this experience, I’m ready to break my contract and go to another company. I was bait and hooked on my transaction. This location is just an authorized retailer. The individual sales rep Micheal needs to be trained in customer service. You should not be asking a personal question via text after a huge error on your part. Requested my original phones back so I can return these phones. Only to be told they sent them out the next day, so I would be put my original items if I made a return. What happened to wait 14 days if a customer changes their mind. Not to mention it has NEVER taken me almost 3 hours to purchase a deal. Only to be told I need to bring back one of my phones because there is a huge error with the purchase agreement.... a whole 7 days later you realize you made a huge error causing my bill to be extremely high. And my plan was altered without my permission. I could go on about my experience. But this is enough to iterate my frustration and unprofessional service I received at this location.

I had a horrible experience. I waited in this store 2 hours while the sales associate did stock trades, joked around with the other associates. And exercised very little problem solving skills. The only reason I stayed with Verizon was because of its customer service. Id rather go with Cricket or Metro PCS for the type of service I received yesterday.

Mike was great! Highly competent and patient. We walked in not knowing our passwords or account information. But, Mike was very diligent and we walked out with two great phones. Thank you, Mike!

Michel Quinones (sales rep) was professional, knowledgeable and very patient with answering all our questions and explaining how our devises worked. It was a pleasure dealing with him.

This is my go to store. They are always helpful and offer options. Went in for new headphones and recieved excellent customer service. The gentlemen helped me pick the most cost effective set and we found a coupon.

I own a very busy Electrical Contracting business in Pompano Beach, FL. and recently had a very serious problem with my phone not holding a charge. My business counts heavily on my phone working properly and finally died on me yesterday.I went to Cellular Sales (Verizon) at Citi Centre in Pompano Beach and was helped by two very helpful sales people. I was offered help the second I walked in the door by Matthew and Shaunna. Mathew was very attentive to my situation and needs. He offered a solution I could not decline regarding saving thousands of texts, emails, pics and videos. Shaunna jumped right in to help with the transferring of data with extreme speed. I highly recommend doing business here with such a highly skilled and extremely efficient team! I walked away in total confidence and happy to know theres a very strong customer service and sales group that work closely together to tailor their products to my business and personal needs and are available when needed.Larry S

The experience walking into the store was excellent the sales person was very accommodating. Was in need of new phone and they got me a iPhone for only 42 cent monthly amazing customer service!!!!! This is my new go to store.

Thank you Verizon for being the best. Joshua was great! He was very friendly and helpful in assisting me with setting up and activating my new phone!

Came in today to get service and every one was super helpful I needed to upgrade my phone and the gentle men in the front helped understand the best phone for my needs and made everything super easy and quick .. my new fav Verizon store

Very friendly and knowledge staff there!!

Leon is the MAN ...you need anything look for that guy....his fella...sorry I didn’t got his name those two guy you wanna see if you go to this store.....Unbelievable guys honestly...I’m a mellow guy but I lost my patience....those guys keep it cool 3 hours in the store they WONT give up the store was closed they still working to fix my phone problems....Thank you guys I really appreciate keep up the good work. Thank you

Matthew was a real Pro helpful professional friendly courteous

Awesome place too shop !!! Great bargains !!! If you have never been ....YOU NEED TOO GO AND CHECK IT OUT!! PRODUCE STOCKED !! EVERY FRESH FRUIT AND VEGGIES!!! ALL OF YOUR NEEDS AND MORE !!! ENJOY YOUR SELF AND TELL YOURE FRIENDS!!! BRING BAGS !! OR THEY HAVE PLASTIC OR PAPER FOR A FEW CENTS ...!!!,🙋❣️

My experience with this place was fair to Midland. What really concerned me was the employee gentleman not wearing his mask especially in front of an elderly customer. I couldnt help but say something. His response was Its too warm with my beard. Unbelievable-

Good service, but expensive, Fees, Fees and more Fees.

Adam answered all my questions and gave me good recommendations to address my equipment and account plan issues. Also, no wait when I was there. A huge plus!

Fixed a gmail problem quickly and professionally.

Tried to get through to a technician at Verizon call center for 2 days/ finally gave up and call my local salesman ( Truman ) in Pompano Beach/ he solved my issue in 10 seconds/thank you

Great service..a lot of patience with the customer...they have variety of phones.

My interaction with Austin was very professional and helpful. I feel he went out of his way to make our transaction as quick and complete as possible.I am very pleased with the whole experience. Thank you for showing me there is still great customer service in the world! I recommend this store to anyone for there Verizon Wireless needs.

Shawna was amaZing! The most seamless Verizon experience I have ever had, thank you SO much!

This retail store is amazing. I have never been treated so well by any other phone provider. The staff each and every one exceptional. I highly recommend visiting this store for purchases, service and exceptional assistance. Stephen P. Pompano Beach

This isnt going to be the review that you want our Nation to see! With all of the pumping up and promises that were made across the counter, who could keep track of it all? So overwhelmed by the fast talk and different conditions and aspects of the offers and special wording of the conditions of the sale! What really happened? My current plan I was not really satisfied with! I wanted to switch carriers! Than the talking points for the upgrades started! When I am feeling this way, how can I get anything good to come out of my mouth about the in-store buying experience! Or is it that I didnt even realize what a great deal that I actually received! Anyway and sad to say, I still feel like my near New, 5 month young phone was stolen from me in the process and I took it up the rear with the NEW 2 year contract and payment plan! Had I been drinking last night, maybe I wouldnt be feeling like this today! God Bless!

Very bad service. They changed extra money for no reason and can’t even explain why.

Came in for in store pickup had a couple hiccups but the guys were able to satisfy all needs and get the job done with phenomenal service

This has been 4th experience with Garrett. I cannot begin to tell you how much I love coming in and find he is working.I am a loyal customer to Verizon because of Garrett. His product knowledge his friendly manor in showing me all the latest gadgets..Im over 50🤣 so his patience is appreciated..Ill always be back to the pompano location.

These companies get so big they could care less about you.

The people in this store are always great. When I come here I feel royalty because of the service that I receive. Prompt service is an understatement. Austin ans the other Reps are knowledgeable and have answered all my questions.

Came in to discuss some data overage charges. Was greeted at door and helped immediately. The rep was able to help lower my bill and get me a new device saving me lots of money. I am very happy and will definitely be back

Robert and Shaunna helped me into a new phone. They are total assets to the company. I enjoyed ever aspect of getting my new phone ne. I highly reccomend them both!!

For some reason this store didnt show up when I googled Verizon. Fortunately it was along the way. This store provided great service to us for a insurance replacement. They werent pushy. Just helped me with the transfer and thats it. We were very appreciative of that.

To whom it may concern:My experience in the store today was absolutely the BEST.Garrett is Amazing. He explained every detail that I could possibly need to knowabout my New V30.Garrett is phenomenal. I pay Kudos to him because hes truly a people person. An excellent, honest person.Thank you for a job well done.

Maria has one of the best customer service attitudes I have seen in a long time! She went above and beyond for me today and I am great full to have dealt with her!! 5 stars all day long! Keep up the good work Maria!!

Me and my mom switched from T-Mobile to Verizon and we had a awesome experience. Savanna made us laugh the hole time we were there all of the employees were very professional and very well trained I never had a customer service experience like this before it took hours to leave but my mom phone gave issues but I was very impressed and I recommend this location to everybody

The atmosphere in the store is very energetic. Positive people overall. Store was empty at the time which fortunately worked out in my favor because i didnt have to wait. Got all my issues resolved. Overall a great experience,

Store is neat and clean. The customer service is outstanding. Weve been dealing with Bryan since hes only here on Wednesdays but he told us everyone here will help. We had occasion to visit the Margate store as well since Bryan was there on Thursday. Had the same comments to say about that. Great service!

The gentlemen Austin was amazing! He answered all of our questions thoroughly and promptly! If it wasn’t for him I would have probably returned the phone. We really do appreciate this store for always giving us the best customer service. Thank you Celullar Sales!

I am a long time Verizon customer with 11 lines on my account and since I travel extensively in my business I have been serviced at many Verizon locations. I recently had an issue with a lost phone that was very disruptive to my business. I was traveling out of town and calls to my home store were less than overwhelming in customer support. In desperation, I visited the closest store to me, which was in Pompano Beach, and experienced the most amazing customer support. They solved my problems immediately and with a great customer service attitude. I wish I lived close enough to Pompano Beach to make this my home store. All other Verizon locations could learn from the management at this location. They are top shelf!

I came in for a bill issue and am leaving with a new phone. I didnt even know I had an upgrade available. This is a great stir if anyone is looking for a local Verizon store in the area. Would definitely recommend

Ralph Suffrin was amazing. So patient and willing to work with my mom. Took time to review each phone and feature. Moving from her flip phone to a smart phone and never was frustrated. Helped on some of my phone options and then started another. Excellent customer service!!!

I have switched from being a 10 year Sprint customer to Verizon, Clayton T has made it super easy during the transition. My fiancé and I came in with many requests and questions and our rep Clayton worked diligently and was able to answer our questions and made the switch very smooth. We appreciate the help.

I came in because my phone was not making/receiving any calls.. the Rep greeted me promptly, and discovering my needs.. she went to every mile to assist me with my device even offering current offers standing on my account.. I’d like to say I’m very pleased with the service she provided and did..

Adam Hughes took excellent care of me as I am 97years old and started my career on manual typewriter, his patience is remarkable, I shall recommend him to my friends,

I thought i deleted my contacts by mistake. Fortunately they were able to get them all back. They are dressed nice and are very kind here. Stores up north rush you off of you arent buying. We prefer this mich better

Had a wonderful experience with Sajjan at the Pompano location. He has always been there for me and is a class act and Gentleman. Very efficient and most professional.

This young man KYLE was AMAZING helped me was PATIENT took his time and fixed all my requests I am very thank full

Whenever I come here they are always very quick to help. Even if they are busy, they will still greet you and make you feel welcome. When my new phone is due I will definitely come back here

I had a really good experience here. I have been back quite a few times and everyone is always kind and helpful. They dress really well so its a pleasure to look at too

Best phone buying experience because of Ruben Figueroa. He Is knowledgeable, professional, and fair!! Amazing customer service! He goes above and beyond. I will only buy phones and accessories from him. I highly highly recommend him!!! Thank you!

This is a terrible place to shop at, it’s a scam. They try to force you into buying what they so call a bundle or accessories that you can get online for so much cheaper than you can get them in this store. If you come in with a problem with your phone instead of trying to fix your phone they force you to get a new phone preferably an Android even if you have an iPhone because they make more money by selling you an Android (especially the Asus phones which are very terrible phones) but the employees can careless because they make the most money off of those phones. All they care about is money over servicing their customers. I would highly recommend going to a Verizon Corporate store being that this store is just a retailer for Verizon and not an actual Corporate Location. Corporate Locations treat their customers so much better because they are the real Verizon but this store only wants your money. Take my advice and stay far away from this store.

My wife and I stopped by this location on Sunday and were met by Ralph Suffrin. He was very professional & knowledgeable about my options. I would recommend him without hesitation. Thanks again, Gary & Nit

I came in with more than one issue, and I felt fortunate to have Marlon help me. He was competent, patient, and knowledgeable about the products I asked about. An excellent employee!

My emails were not coming through. After speaking to Bryant I was able to get them to come back. The wait wasnt too bad. Store is very clean and organized.

My husband and I had an issue with our Verizon account. It was resolved. It was as simple as restarting the phone. I got my phone recently so Im not due for my free upgrade but when my husband is ready, we will come back here.

After being a customer of Verizon for almost 13 years I have never been so disappointed in this location as I was on my recent visit here. My phone was stolen and my husband was ill so I had to get a new phone immediately as to be able to get him care if necessaryBut then my old phone that was paid off was found in a parking lot and it so I returned the new phone within 48 hrs and and cancelled new 2 year contract. Although they credited my credit card for new phone deposit they never cancelled the contract and tried billing me for the new phone. I have contacted Verizon 4 times now and only got a temporary fix with a small credit but my account is still showing I owe 796 dollars for a phone I returned them . Do not go to this location, find a real Verizon store instead and safe yourself the headache of trying to get yor bill corrected

Have been to this store multiple times. And everyone here is very helpful. They always do a wonderful job and are always very attentive. I recommend to all.

I took my daughter on Sunday to this location and we had the very fortunate experience to have Summer as our sales person. She is so knowledgeable, honest, sweet, and extremely helpful. We are happy to be with Verizon, especially after our experience with Summer

Great experience! Very respectful and knowledgeable staff, quick in accommodating all the customers in timely manner. Jeremy Schaefer sows a sincere interest in helping customers, finding solutions to their needs. Definitely feel comfortable stopping by the store or calling if have any issues with our new phones. Highly recommend!

My husband and I came here to get my phone. I received great service both times. First when I put based the phone and then back for help. Phone is working great. Never had a dropped call.

I had the best experience being at the Verizon..Rachel the account specialist was amazing!!! She is the a wonderful person,very kind courteous and helpful.. I will never forget what a nice person she was... Thank you Verizon for running a wonderful crew...

Austin is a Stupendous, Professional, more than helpful, ALWAYS HELPFUL, precise, valuable asset to Verizon that goes above and beyond. We switched over from Att and he made this experience painless and stress free. He explained all the information and our new bill to us thoroughly and professionally. He even went as far as meeting us out of work and connecting all of our new devices to our home internet and vehicles. There is not another person we will ever go to. Thank you Austin. You are a blessing and we appreciate you. Hopefully this gets noticed by the people in charge.1

I purchased my phone and iPad from here about 2 weeks ago. Ive been back many timed for help. They always help and are very knowledgeable. Very small wait then got helped. Everything answered. Verizon is great services

I was assisted by Ralph who was excellent. He explained everything to me in detail and was very patient with me. I had a lot of questions and he was able to answer all of them. He was a very nice gentleman and his help was very much appreciated.

I was immediately greeted at the door. Helped the second i walked in. No wait. Got my issues resolved. Perfect experience overall! Henry

My flip phone was not ringing loud enough so Angel at Verizon helped me set up a new phone that was very loud and easy to use. He set up my phone and got me fox news. Its much easier than how my old phone worked. My wife and I wish there were more than 5 stars to give this store.

Very good experience. I am not even a Verizon customer. And they were really helpful. Nice people work there.

Gabriel went above and beyond with patience for seniors. Really appreciate his astute knowledge of anything Verizon. Definitely my go to guy for any further questions!

Very knowledgeable and professional. Answered all of my questions, had to delete everything off of my phone and helped me put everything back. Would give more than 5 stars if I could

Gabriel the angel to me saved me from having a nervous breakdown, helped tremendously on setting up my new phone. He is as knowledgeable with all phones as my brother in law who used to work for HP at a very high level. Very patient abd very helpful, was not upset by my anxiety. Ill definitely come back whenever I need anything Verizon

I got my phone a few weeks ago. I haven’t been able to return to the store with my issues but came in today and got everything resolved. I was expecting them to have a long wait but they were very efficient

The rep helping me was superb!I couldn’t connect to my email and he went above and beyond to get me connected and set up with all my emails. Verizon should be very proud to have him as an agent!

I had the pleasure of having one of the best sales rep. to work with me on a few occasions. He is very knowledgeable, courteous, and patient person. He has always gone over and beyond to me and my companies needs. He is truly an asset to Verzion!!

Great service today. Thank you Austin for getting my wife and I our new phone and information. By far the best Verizon store we have ever been to.

I got this phone because it was the upgraded version of my old phone. I love it so far. Verizon service is the best where I live. This store is close by. Ive been coming here for a few years now and,have never had a problem.

Met with employee many times about questions I had with account.. summer went above and beyond the call of duty to handle all my issues. She made me feel like family and Im very happy with the results. I would recommend Verizon to anyone. Summer is a bresh of fresh air with her perfessionalism. She should be training other employees to have her same skills.

I wanted a cheaper bill so the gentlemen helped transfer my number to prepaid. I have a cheaper bill now with great service. Very appreciated. Saved me from switching to att.

I trusted the seller when he sold me this LG when I really wanted the Google pixel. He said it was 10 times better and not just his opinion. This phone is horrible with portraits. Video is grainy and zooms in way too much. The volume is strange, sometimes too loud and sometimes too low. I guess he was making a Black Friday quota. This phone isnt even better than my Moto. I feel like I was tricked into buying this phone. Now I have to spend $85 for an upgrade but hopefully not argue about the refund for my phone and case. I have not been able to get anyone on the customer service line.I went back in with the phone. Of course I was forced to pay the $85. Very poor customer service is all I can say. The first gentleman transferred all of my information but for the exchange they just tried to get me out the door as quickly as possible. I lost my a few pictures and all my text messages. The Google pixel is by far better than the LG. If you dont care about grainy video and over saturated pictures go for it. Its also a left handed phone which will take some getting used to. I should have went with my own judgement instead of believing a sales rep that never even asked what I use my phone for. At least I am in love withwith my new phone but that $85 hurt. Black Friday foolery! Know exactly what you want walking in this location.

This is the best Verizon store ever! Angel is always ALWAYS VERY helpful. David too. The other guy is well dressed. This is a great store with friendly service and the best phones.

Ralph Suffrin at this location has been excellent to work with. Would highly recommend him he has gone above and beyond and very patient with elderly people who have no knowledge of this high-tech. Please thank him again on our behalf. Tom and Valerie Prince

I got a new phone and tablet as a birthday present. I came here for assistance and he set everything up for me. Both are working perfectly now. I was taken immediately. I expected a long wait but nothing. I will return here and send a few people next time

Your sales rep Chris Ferguson not only sold me a new phone and a great plan he is very good at following up with problems that I may have. He just corrected my problem with my phone not ringing. He has a great personality..a people person!

Awesome store great ppl

I got my phone as a gift and got it set up here. everything works perfectly. I had question after the fact and got it answered. I would recommend coming to this Verizon store.

Gabriel,Was awesome. He was very helpful with his suggestions and explanations. Very personable and would recommend seeing him if you need to upgrade your phone.

Austin was a polite gentleman. I ended up with a new I phone and an I pad. He was patient and didn’t exhibit frustration when the computer was lagging causing a lengthy delay. I would recommend him as a stellar employee

Clayton Tomblin made the phone buying experience a breeze. He was extremely helpful, informative and polite. Definitely would recommend this store to anyone for all their cellular needs!

My phones language for mixed up. I rattled my brain trying to figure it out. The gentlemen here did it in two seconds. Now my phone phone working perfectly. THANKS!

I had a really good experience here. Multiple good experiences as a matter of fact. I have purchased everything here since the factory store closed down a few years ago. It was terrible before but once I heard the Deerfield store had the same ownership here now, it is much easier to come down here.

Very unsatisfied with this store’s service. They tell you something is going to be this price just to make a sale and then it skyrockets way past what is expected.