I have purchased several pieces of furniture but customer service can use a little more improvement. If I had to return an item because it was broken or had to be fixed, I had a better chance of getting it resolved in person than over the phone. Somehow over the phone the information does not get passed and/or it takes forever for the order to be processed. I noticed by going in person and talking to someone, they resolve it immediately. Overall I love rooms to go and will continue purchasing items. Jeannette was our sales representative and she did a fantastic job helping us.
Linda in the sales department was GREAT! She was very patient with us and went above and beyond. I look forward to working with her when we return to purchase our bedroom furniture. Linda is definitely a keeper and she should be recognized for her outstanding customer service!!
All I have to say is Rodney is THE man!! Super helpful and made my fiancée and I feel at home! We were in a time crunch and had an empty living room that we needed a couch ASAP! So Rodney went out of his way to look at all the couches that were 1. Available within the week 2. Within our price range 3. COMFORTABLE!! And he’s accomplished all three! Very excited for the new couch and Rodney you’re the man, thanks brother!
I was lucky enough to find what I wanted at the Outlet today. David was very flexible and helped me find the nightstand I wanted to buy. His boss John authorized him to sell me the nightstand by itself out a bedroom set that was being offered for sale. I would definitely buy with DAVID again and I strongly recommend him!
The outlet is the most reasonable priced furniture around. Dont waste your time going anywhere else. This is the best
Awesome customer service reps, very friendly, very patient n helpful. I will definitely be back to shop there n I recommend that u give them a try for your furniture needs n home accessory needs
Cheap price and qualityYou get what you pay for
Well done Donald simply the best effort to make my buying less stressful. Thanks for your help.
Our sales representative was DAVID, he was absolutely amazing! Great customer service, very patient and such a pleasure to have around while we were looking for a millions things! Great experience!
Beware of final sale clause. They try to stick it to you even if you dont take delivery.
Outlet was a bust. Its more damage than scratch and dent
It was great they are very kind and attentive I do reccomend you to go there you wont regret it .
Graciela was very helpful and did fast service. She gets things done as soon as possible and very nice and friendly.
Rodney is the best I really appreciate hes service
Neat layout, no pressure and very nice sales representatives to help you out, a lot to pick from, excellent prices, and I love it!!! :)
Very efficient. My furniture was at the loading dock within minutes.
Nice place. Zane was very helpful.
Rude peoplebad customer servicehelpless and lazy sales rep
Don was the best sales person very professional and to the point look for Don at the outlet store
I had a very nice woman approach me and ask what i was looking for when i walked in. The store is huge and she pointed a direction where i could start. I was looking for a couch and/or loveseat. I started walking and found a section with some items i was interested in looking at except there was about 4 employees sitting on those couches so i bypassed them. I continued to walk around and there were employees leaning on furniture just about everywhere. I walked out.
JUST GOT A FANCY BED HERE VERY POG 👍
Very hard to find store, worse at night, several turns, not well marked. Sales person in hurry to get sales, pushy to get personal info on her IPad. Only offering $300 discount on 5K mattress and frame.
Sales representatives are great I recommend this place to anyone.
I gave 3 stars because the process takes so long just to buy something I purchased a mattress and I spent over 2hrs just to do it. I dont think Ill be coming back if the procedure stays the same
Great experience, the salesman Sid, was very helpful
Great service. Pricing, and Sales.
Great selection, good prices especially the clearance area....
Didnt find much outlet prices.
Disappointed in the pricing for damaged furniture
Nice place and good service
Terrible service.
Very nice
Great prices
Nice
Excellent place