I visited quite a few different furniture stores in search of my dream couch and thankfully ended up picking one out from this store.Upon arrival there was hand sanitizer and all employees were wearing face masks. The store overall is clean and well put together. The employees appear to be appropriately spaced throughout the store so that you will be able to always find one for any questions you may have.If you decide to check this store out be sure to ask for Melissa! Melissa greeted me at the door and offered her assistance. She was patient when I was describing what I wanted in a couch and knew exactly where to direct me to. She gave me the space I needed to explore the different styles on my own but was also close by to answer all of my questions. She was also kind and patient with my slightly rambunctious children and answered their questions as well which made the whole experience less stressful for me. Thank you Melissa!!

Had a fantastic experience. Bill our salesperson was wonderful from the beginning to the end. Very helpful and personable. We got a great deal on our living room set. We will definitely be back for our other furniture and household needs.

Great items, clean store, friendly associates. Anthony was great... informative, witty and not a hover-er. Answered all of my questions and concerns and pointed me in the right direction. Would recommend and/or shop with him again.

Over all we had a great experience. We spent a whole week looking for furniture for our home and kept going back to rooms to go. The prices were far better and we liked the furniture better. Seeing the floor models and bundles was comforting. We recommended Lisa and Melissa! They are great staff members who helped us out and continued to help even after purchase!

Melissa was super helpful and extremely knowledgeable about everything they had to offer in the store. She was very accommodating to my wants as well as my needs. I plan on going back when I need anything else. They have a great selection with affordable prices!

Rooms to go was great. No pressure in buying. Alex answer all our questions and provided great customer services. Save money on furniture glad I went there.

Mr. Edward was fantastic. Knowledgeable & wasn’t over bearing. He allowed us to browse and come to him with our selection. He wasn’t pushy and was understanding. Enjoyable experience overall. Thanks Mr. Edward.

The customer service here was excellent. I was greeted as soon as I entered the door, but the service reps weren’t there to hassle, but only to provide assistance. There was never any pressure to buy, and I was able to take pictures, make a decision with my family, and then come back and purchase. Great overall experience.

Marcea was very knowledgeable and courteous. She had answers to all my questions and concerns and made me feel confident about my purchase. She also made helpful suggestions throughout my shopping experience.

We recently bought some living room furniture from Rooms To Go. We had never been there before and were greeted upon entering by a wonderful salesperson, Mary. She was not overbearing at all as some salespeople can be. She gave us the space needed to walk around the showroom and was available when we had questions. She made the process of buying a major piece of furniture an easy one. We feel confident that we will be well taken care of by this company due to the exams set forth by their sales representative Mary. We fell in love with the sectional we chose and hope we have many years to coms enjoying it in our home.

Very professional and friendly! Bryant wasa very knowledgeable salesman and we felt very comfortable. He showed us exactly what we wanted to see and gave us very helpful advice.

Was a great experience. Had been here before to know what we wanted but when we were told it would not be available u til next year the sales associate helped us find something similar in the time frame we needed. She was very helpful and did not try to rush us into getting something. Our son was happy with the bedroom set that she suggested and that was what was the most pleasing part. Would recommend Rooms to go to our friends for themselves and for the kids section with plenty of options and great prices.

Tejuana Wilson greeted us at the door and after a few questions to see what we were in for she brought us directly to the living room set we fell in love with at first sight. She managed all of our requests, and gave us options to change out the tables to meet our taste and living room needs. She was the best! No pressure sale! Loved the experience, best liking showroom of all the furniture stores we visited. Excellent customer service.

Danielle has been fabulous in assisting me as I was considering a number of furniture pieces. She provided me the space to look on my own and gave suggestions when it came to how to browse the store. She did not rush me and she presented me a variety of options that I could possibly use. I love the Rooms To Go options for various color changes other than those on the showroom floor. This was my second purchase from this store.

Edward was super helpful and very knowledgeable. Big thanks to him helping us get our first living room set!

Absolute delight. Marcea was the wonderful lady helping us. Her no pressure approach was great as we were able to calmly pick everything we needed. Thank you Marcea!

I would like to sincerely thank Sales Associate Tejuana Wilson for her professionalism and exceptional communication she expressed to me with the purchase of my two beautiful floor vases purchased at Rooms To Go in Virginia Beach. I was unable to find them at the store closest to me in Newport News so when I called this store she answered all my questions and found the items I was looking for without hesitation. Thank you once again Tejuana I just love my vases.Wilnette Johnson

Great sofa set for the price. Price is affordable and quality is far better than other stores. As some advice, find what you want in the store then go home and order online to avoid the pushy sales tactics. By ordering online we got a better price than quoted in the store and free delivery! (And for the free delivery option they don’t actually dump it in your driveway, they bring it inside you just have to unwrap the plastic yourself)

We had Geri as our sales person. Geri was very knowledgeable and easily helped direct our search. After having been to several stores and feeling a little dejected, we ended finding what weve been looking for. Rooms To Go had the largest selection of in stock items of any of the stores we had gone to, and had the shortest delivery time frames. Many of the other stores had quoted us months before our purchase would arrive where RTG was able to schedule us within less than a month. Friendly sales associates, large selection, in stock items, and quick delivery options made our entire shopping experience so much more pleasant.

Just went in there looking for a living room for my apartment with my mom last night. Lisa made our experience great!! Me being on a very strict budget she quickly found me a few pieces in my price range & the purchase process was fairly simple.

I’d like to specially thank Gabrielle for being so patient, informative and open minded with me. She pointed me towards some great deals and she made sure I had a thorough understanding of what came with my coverage. She’ll definitely be my go to person from now on. Thanks rooms to go for having her available for my consumer needs

Came in needing a bedroom set and Gabrielle Knight was amazing! She listened to what I was looking for, showed some great examples of those styles, and helped me put together the perfect room. I will definitely be back for future furniture needs because of Gabrielle!

HEY! You need a new mattress, bedroom set, dining room table, sofa, or any furniture for your home!? Ask for Mary Ortiz! She will hook you up with what you need and not play those games of trying to get more money out of you. Mary is the AWESOME SAUCE!!!! I was not paid for this review.

Came in looking for an exact one but sadly was sold before we could buy it :/ but Bill was so helpful and very patient with us thru the whole process and gave us so many options to choose from. Very nice guy and so helpful! Glad he was the man to help! At the end of it we got one that we will be keeping for a very long time and a very affordable price, again thanks Bill!

Mary Ortiz was amazing! Very helpful and knowledgeable, without breathing down your neck. She helped us find the couch we really wanted. She was amazing! I amSearching for her when we get our bedroom set!

Huge shout out to Edward ODonnell. He greeted me as soon as I came in the door. He was friendly and knowledgeable. Great buying experience!

Geri Was very informative and helped with what I needed and not what she was trying to sell me. I appreciated her professionalism during the sale. She took the time to hear my concerns and showed me different options. I left the store with a sense of satisfaction. Thank you Geri!

Mike was amazing!! So knowledgeable, helpful, honest, and patient with us. He made sure to listen to what we wanted and helped us find the perfect set up for our new place!! Definitely will recommend friends go to Rooms To Go to see Mike! Awesome experience!

I came in with my small children to look at furniture. I met with Bryant and had an amazing experience. He was very knowledgeable about all of the furniture and super sweet and patient with my kids. I am really impressed with Rooms to Go after visiting many furniture stores today. I plan on coming back and purchasing a couch later this week. Bryant turned a very stressful situation with kids into a very positive experience.

Edward was extremely friendly and helpful. We had a wonderful experience shopping for our new couch!

My experience with my salesperson Anthony was Awesome . I must praise him for his excellent customer service. Anthony was incredibly knowledgeable and I was able to design my entire living room with his assistant. He should switch careers to Interior Designer. Great Job Anthony!

I was greeted upon arrival Melissa helped me locate the Living Room I looked up online. When I questioned about the prices difference she was able to resolved and adjust it helping me with my purchase that only took 30 mins at best! She’s great go see her.

The staff at this Rooms to Go location are very polite and helpful. I would like to especially thank Gabrielle for her patience and vigilance in helping me find the perfect bed and mattress. It will arrive well within my time restraints. Hats off to Rooms to Go for exemplary service.

I wish I could give a 6/5 stars. Melissa was AMAZING and helped me get exactly what I wanted. I came in feeling stressed and uncertain about the outcome, but she made me feel comfortable and confident that she would take care of me. She was extremely knowledgeable and explained everything thoroughly. She made what seemed a big task so easy. The rest of the crew was just as friendly and inviting. This location has a great team and I recommend them to anyone with furniture needs!Give everybody a raise!!!!

Geri was nice and efficient. She was able to tell us when our furniture would arrive. She made sure to look for the best price available.

Very helpful and knowledgeable associates. Kept me updated by text of progress of my order and accurately predicted the time of arrival. The recliner I bought fits my not-very-tall body, has adjustable footrest and headrest, and is totally supportive and comfortable.

Tyson was a great salesman! He greeted us as soon as we walked in, listened to what we wanted and walked us around the store to show us some options. Within 1/2 hr we’d chosen the perfect sofa, chair, ottoman and matching pillows! Thanks for a quick and painless shopping experience!

Salesman Mr Edward O Donnell was the most courteous and professional sales person i have encoutered in a very long time.I first met him in February of this year,and he assisted me in purchasing my bedroom furniture.I knew when the time came for me to purchase more furniture,i would indeed go back to Rooms To Go and ask for Mr Ed again.And again today he assisted me in buying more furniture.He needs 6 stars instead of 5.Very nice,very polite,very professional.I cant say it enough.Thank youMS.Janet Shields

Bill was was very helpful and informative. He made our purchase very smooth.

Great service and Edward waited on us. Ended helping me get the credit I needed to buy a new living room set. Labor day weekend sales are great. Nice selection but a little bit of a wait on delivered furniture.

Gabrielle was beyond amazing. I told her exactly what I needed and had to step away for a few hours right after I visited the store. When I got back she had done all of the leg work and research for me making everything super easy and efficient. I am definitely coming back because of this awesome experience. Thank you!

We recently replaced our pillow top mattress with a temperpedic at Rooms to Go. Melissa helped us and she was very easy going and knowledgeable. She suggested an adjustable base, pillows and a mattress protector that would help our investment give it’s best performance (and our best sleep in years)!

Mr. Edward ODonnell knowledge and expertise was outstanding. The process of answering all my questions to completing the transaction for purchase and delivery was great. Total time in store was approx 15 minutes. Very professional. Thank you

The customer service Mary provided was above reproach. She was amazing and on the same wavelength as me right from the start. When I couldnt find what I wanted she led me directly to it. Honest, helpful, friendly and persistent in getting me what I needed. If you go to the VA Beach store ask for her, you will not be disappointed. Ill be going back for the next room I need done. Thank you Mary.

We had a blast picking out furniture with Alex P.! He was incredibly helpful figuring out what was in stock and getting our order processed. We’re extremely excited to get our furniture and would happily go back to work with Alex for any future purchases.

My husband and I went in today, the 26th day of June, 2021 to look for a new dining set. We had gone in weeks ago and found one we liked and were hoping they still carried it. To our chagrin, they did! However, its on back order and we will not get it until Jan. 13, 2022. They will deliver and put it together and set it to for us as well!!! It will be a great start to a new year!!! Thank you Lisa, for youth help and patience!!!! You made our experience fun!!!

I was very impressed with the sales floor! The store is fairly new and it feels like it. Everything was very immediately available and accessible, and the workers are quite affable!

Great service and prices! Marcea was excellent!! She made the process so easy. Will love to work with her again!!! Thank you!!

Edward was a fantastic representative at Rooms to Go! We are purchasing a house, and he was patient and kind with all of our decision making. We stopped at several other furniture stores today, and this was hands down our best experience.

The sales associate Gabrielle is very professional and very patient. She was very knowledgeable and helped us to quickly find the right sectional. Then gave us the space and time we needed to choose the pieces that would work best together in our space. She has an awesome personality and we made a great connection! Shes our person now when were at Rooms To Go 😊 She was definitely the right person at the right time. She made it painless and comfortable. Thanks so much!

Melissa was super helpful in helping me find a nice TV entertainment center and new sofa😁 And then I even got a coffee table! I didn’t even plan to get it lmao but she helped me find a really cute one!

This was the second time we bought furniture from rooms to go. We were very satisfied with our first experience. This time we had paid extra for express delivery. Unfortunately our purchase did not make it on to the truck the morning of delivery. The best they could do is reschedule delivery for 4 days later. Not a huge deal but we were very disappointed. After a couple hours they agreed to refund the extra charge, refund will take 4 weeks to get.

I went to Room To Go literally on a whim and 30 minutes before closing. I was greeted by Gabrielle and instantly told her my furniture needs and she delivered excellent service beyond the closing time. She didnt rush me or pressure me into anything I didnt need. I will be back for some additional assistance to get ready for my move.

Gabrielle was my sales person and she was great. I was very indecisive as to which dining set I wanted to purchase and she was very patient and took her time researching what was available in what colors and their time frames. She didnt even get mad when I called and asked my family for advice. I ultimately picked my new dining set and I couldnt be happier. Thank you Gabrielle for taking your time and not making me feel rushed

Edward was great! Let us look around and checked on us occasionally. Was knowledgeable about the couches we were looking at and was able to answer our questions.

Terry was/is professional and understanding. His knowledge in all areas was/is incredible. When you visit, you should ask for him directly.

How!?! How is this company still in business?!? I order a set where the coffee table wont show up for 2 months. We get to the delivery date, multiple text of can you confirm youll be home? Which I confirm. The day arrives and I get skipped on the delivery route, only to sit on hold for 30 minutes, only to find out its not on the truck, only to be told they wont have it for another THREE MONTHS, only to be told my refund I requested will be sent via check processed in a few days and shipped out in TWENTY ONE DAYS!!!! Plenty more rooms in my house to fill and will be looking elsewhere to fill them.

We visited RTG on three separate occasions to get ideas for our new home. Tyson was very friendly and helpful without being overbearing. When we came back another associate helped us specifically with looking at mattresses. We did feel like we could have used more space to think and walk through the showroom alone. On our final visit we knew exactly what we wanted and a different salesperson assisted us in the purchase. Lisa was friendly and knowledgeable. Unfortunately, when we finally received our mattress today, the mattress was one size and the adjustable base was a different size (too small). The delivery people said they couldn’t do anything about it and wait for corporate to call. I understand they had a full day of deliveries but they didn’t even stop to see if the bed was where we wanted it or that it was way too high to even get in. Now we have a bed we can’t sleep in. We are very disappointed with the service on the tail end of this purchase.

Ms. Gabrielle was Excellent! Best customer service I had all day shopping for furniture. She provided a variety of options within my price range.

I had a fantastic experience with Donovan this weekend picking furniture for my new home! He was so nice and helpful, and answered all the questions I had regarding the delivery process. Rooms To Go had just what I was looking for, and I felt like I got a great deal on some high quality furniture. Cant wait to go back for more items! Ask for Donovan when you go, hes awesome!

Okay this place is amazing! First of all they have amazing furniture quality and furniture variety! So many color options and size variations:) and to top it all off I was greeted by Melissa Miller as soon as we walked in in the most friendly tone! She happily walked us through the whole store listening to our next request and showing us the options they had for each one! Slowly but surly putting a whole room of furniture together like we needed! She looked at pictures and descriptions of exactly what we wanted and how much space we had to work with and created a whole new room of furniture! It was some of the best customer service I have ever received ! Not only did she do that one day but also the next when I came back after thinking on it to actually buy it ! She re walked the store with me to verify I was still happy with all the furniture i was ordering. And then preceded to put it all in the system to give me the price range and make sure it was all still in budget ! I WILL recommend this store to other friends and family for sure :)

The staff was very helpful Especially Marcea George. She was not pushy and very knowledgeable about the sectional we purchased. Thank you again.Tony

Ms. Gabrielle was great. This is my second time purchasing from Rooms-to-Go and she made me feel just as comfortable as my first time. She was very patient and knowledgeable. She definitely was looking out for me and trying to get me the best deal possible and not like she just was after the commission. She genuinely cared about me making the best selection for me and not just money and that’s definitely was the best thing. When i come back i will be requesting her without a doubt.

We went to 5 furniture stores today. Rooms to go had the best customer service. The reps were not pushy or desperate for sales. Marcea George was the best agent I have encountered in a very long time. I have family members who are looking for furniture I will definitely point them to rooms 2 go to see Marcea

We had a great experience with Donovan. He was knowledgeable about his inventory, and he showed great patience as we went back and forth looking at all of our options!! We never felt any pressure from him. He showed us what we wanted to see, and he gave us space to sit and talk as we made our decision. He is an excellent salesperson.

I worked with Gerry for my sectional purchase. Gerry was a pleasure to work with and made the process very enjoyable. Gerry was able to explain everything from protection plans to available delayed delivery due to our specific closing date. I would highly recommend anyone looking for furniture to go visit Gerry at Rooms to Go.

Gabrielle was was amazing, she was so patient and understanding of my needs. She took her time and walk me through the show floor providing awesome options. Gabrielle is a superstar, I want her to me my personal sales agent. 😘

Bill was wonderful! He helped us pick out a beautiful patio set! He went above and beyond to get us what we wanted.

Mary was exceptional. She was knowledgeable and patient. Working with her, I felt appreciated as a customer.

We went to every furniture store on the same street as Rooms To Go and we had to come back because it was the best customer service out of all the stores in the area. Donovan greeted us and gave us his business card so when we were ready to buy we could get a hold of him. We went back, Donovan remembered what we liked and we bought our furniture. Not like regular sales people, Donovan cares about his customers and treats them with respect.

My boyfriend and I honestly didnt know what to expect when we went looking for the couch that caught our eyes before. BUT we were quite lucky to find it still sitting there and Ms. Gabrielle helped us with our purchase from beginning to end with some beautiful add ons that fit perfectly in our vision. Definitely recommend seeing her if you want your vision to come to life.. her customer service is FLAWLESS!

Went in looking for a dining room set. Got the one I wanted at a great price. Ms Mary was our sales associate, very professional and friendly.

First time at Rooms to Go. Mike K. was very knowledgeable and helpful. Pretty selection of furniture.

Me and my fiancé just closed on a home and went to pick out a new furniture set for the den. The associate, Michael assisted us in picking out a the furniture including offering us options and the opportunity to swap out end tables, lamps, etc… Michael went above and beyond to give us important information such as if the price drops by the time the furniture is delivered that it will still be price matched. The customer service was appreciative and the prices were impressive for the quality. I would recommend giving them your business.

Edward was amazing! Great to deal with, easy process, love free delivery and Edward had an awesome personality without being pushy. Will definitely be back!

We went to Rooms to Go to try out purple mattresses. When we arrived we were warmly greeted by; Geri, a sales associate. We have been here a few times and she made this experience an absolute delight. We ended up purchasing the mattress and adjustable base we were most happy with. We appreciated her patience and knowledge of the products they had available.

Michael was awesome. He was very attentive to what I was looking for and helped meet my needs. Will definitely go back when looking for other furniture.

It was a little busy when i went in. I was able to browse leisurely. Once I found a piece I knew I wanted the staff was prompt, courteous, and professional. They secured my purchase order and I was on my way to my next errand. This was the fifth time I shopped and bought at this location. It has always been a very good experience. I shopped quite a few of the other local furniture stores and have made more buys at Rooms To Go now.

My husband and I were in the market for a power reclining sectional. We had specific requirements in mind, not only for the size of the space but the functions of the sectional. Marcea was wonderful from the start. She helped us pick out what would work best and talked us through the process. It was pricier than other furniture stores, but the value of the warranty plan and the personal customer service made it worth it.

Got a great sectional here with the help of Melissa!! She is very well spoken, well informed, and really helped us a lot. This was my first time buying a couch! Looked everywhere, but found the best price and best quality for the price here! Very comfy. Cant wait for it to be delivered. (Thank you to Terry for letting us use your tablet!!)

Michael was very knowledgeable and took the time to get us exactly what we needed for our bedroom set. It was a great experience and will definitely be back to work with him again for the living room!

I LOOOOOOOVE LISA!!! I came in and she was very welcoming and friendly. She gave me time to look around and answered all questions I had. I was undecided so I left and when I came back she was there and she still had my choices saved…After I finally decided she got delivery and everything sat up for me…I highly recommend her and will definitely use her again

Gabrielle in the Va Beach store was wonderful to work with. My mother was looking for a recliner for her apt bedroom. She was quite specific with what she wanted. Gabrielle was very patient and helpful. We found the chair that I knew we would purchase, however, Mom needed to think about it. There was no pressure to buy right now, just a let me know when you decide. Within a day, she decided. I returned to the store to order, Gabrielle made the whole process very easy. Excellent experience...and I hate shopping!

Lots of good stuff.

Like so many companies today, Rooms to Go focuses all attention and resources on getting people into their stores and getting paid but is blissfully ignorant of their poor customer service. It is impossible to get anyone on the phone regarding my concerns which are significant, I believe. It is too bad that the service is so poor as it has singlehandedly determined the future of our business interactions.To anyone looking to shop here; I would caution you to be comfortable with wholly inaccurate delivery times and dates; to expect the delivery team to be unprofessional; and to INSPECT your delivered products carefully. On each of my items I discovered either factory mistakes or damage done by the delivery team - after their departure.It is virtually impossible to contact the company for any purpose without returning to the store. So be prepared for a headache and good luck.

I went to Rooms To Go today in Virginia Beach and was helped by Gabrielle. She was very friendly and attentive. She found me a living room set that is in stock and got a quick delivery date. I was very pleased with her customer service . I will be back soon for more furniture. It was my first time shopping at this store.

Gabrielle was so patient and helpful. She showed us pieces were looking for in different styles. She took time and and explained the difference fabrics of the two that I liked. I was about the dollar she showed me the comparison prices between the two I looking at. When I visit the store again I will be looking for her. That’s for your help.The Ellis’s

Gabrielle Knight was very attentive and helpful.She assisted us with our furniture choices and colors.We were very pleased with Gabrielle and look forward to the arrival of our new sofa and chair.

Giving my experience five stars! Gabrielle was very knowledgeable and worked with us to decide on exactly what we wanted ! There was lots of furniture to choose from and I was pleased with the quality. Delivery won’t be for 3 months so can’t comment on that part yet ….. but experience in the store was excellent!

Edward was great. I usually dont like buying furniture but he made the experience quick and painless.

Edward was very kind and patient with my wife and I. He was very knowledgeable and helpful in creating the perfect living room furniture for us. I would recommend him and rooms to go to anyone looking for furniture in the present covid world.

Tejuana was super helpful and knowledgeable, she gave me so much time and patience to find what i was looking for and made the process a lot easier for me. Great experience!!

Great experience and excellent customer service, the whole process of furniture shopping was a breezes, and will definitely come back for more furniture.

I have been a member for years. I just re furnished my house with great deals. The best part is I received 0% finance fee for the furniture I purchased

This place had great prices on kids furniture and was one of the few places that had furniture sets. If you are looking for kids furniture, ask for Dyani. She was awesome.

We just went in today to buy a new couch and we had the most pleasant experience with Donovan Barrett! He was so friendly and made us feel at ease while we looked around and he helped us find the perfect sectional! It was exactly what we were looking for. I would definitely recommend Rooms To Go if you’re looking for a great price for beautiful furniture and ask for Donovan! He’s the nicest person!

Appreciate the assistance provided by Melissa. She was very knowledgeable and considerate about our needs and desires for the furniture we needed. She was very professional, taking the time with us without rushing. We will be back for our bedroom needs and will be contacting her.

Gabrielle was fantastic. Very attentive and knowledgeable. Pleasure doing business with her and will be back for more soon.

Great sofa set. Price is better by ordering online. Definitely will recommend friends.

Donovan was great, we went to 3 stores not finding anything in stock, we went to roomtogo for the second time working with Donovan he was everything he’s a 5 star guy!