I went to Volkswagen Pompano be cause the warning light came on saying I had 27 days and then it would be time to have my oil changed. I just leased the car in March and it only had 1600 miles or so. My Technician assured me it would only take a few minutes to remove it and it did. Wonderful service as usual. Its always nice and clean in the office and showroom. Everyone is always nice and friendly.

I’d like to say a couple words about two employees in particular from Vista Volkswagen. We had the good fortune of returning to Vista to make a purchase.A new Jetta for my wife. Initially we were helped by Allen who is a true wealth of knowledge but unfortunately on that visit they did not have any cars suitable for us. We return today, to find Alan occupied, so he introduced us to Stephen Malin.Stephen turned out to be one of the nicest folks I’ve ever met in the car industry. His wealth of knowledge from finance, to knowledge about the vehicles was beyond extensive. A Pleasant man with a soft personality and a wonderful sense of humor.Having an experience like this with these gentlemen help to dispel the negative myth about car buying. They could not have made it any easier, and including Kris in Finance, everything went smooth as could be. I would recommend the entire team very highly, and will return for both service and our next vehicle.

My technician, Jonathan Rosser, did a great job. His communication was above and beyond. He went out of his way to make sure the service was outstanding. The valet service to my house was also excellent (thank you Chris).

Not nice. coupon for oil change from them but not honored bait and switch Beware

Went in for low oil level and nice gentleman from Ocala took care of me. Was there less than 20 minutes.

OUTSTANDING!!! Excellent experience starting with Jay internet consultant fast reply to my inquiry.Robert my sales agent was great very professional no pressure and the GMArmond for the great deal he authorized. When I arrived at the dealer the GM greeted me and apologized that the pre-owned vehicle that I was interested in was just sold to another dealer (very hot popular vehicle) but instead offers me a brand new vehicle for the same price as the pre-owned that was sold since I made the effort of coming in. Needless to say the difference was several thousand $$ difference off the new one.I highly recommend Vista VW and these gentlemen for the painless buying experience, I really felt very comfortable dealing with them. Will be back again soon for my daughtersUpgrade vehicle. Thank you guys.

I went to this dealership to get an issue fixed on my 2015 Jetta. The problem was my gear was not showing on my dashboard and I had a wrench light on. I took an appointment to get this checked out because in December 2020, I requested a transmission oil change and filters, and I was under the feeling that this issue was related to the service that was performed back then. When I called to get an appointment, the technician told me it would take only 30 minutes to reset the computer and get this issue fixed, claiming that the previous technician may have made a mistake. I then accepted to book an appointment. After the technician made its diagnosis, I was told that the issue was coming from one wire broken off and needed to be replaced. See below the diagnosis report:Found DTC P0977 Shift solenoid B control circuit high. Performed diagnosis and found wire broken off. Advised wire repair needed to correct concern. I got 2 connectors and 1 wire changed on my car. (ref: 000-979-025-ea wires and 000-979-940 connectors). I barely drive my car since I work remotely all the time, I couldnt notice this issue right after the maintenance was performed in December 2020 and I think this issue must have appeared along time. After waiting during 2 hours for this diagnosis to be performed, which was supposed to take “only 30 minutes”, I got a quote for replacing the wire ($270). I made some research afterward and realized that this connector is located in the valve body of the automatic transmission. So here is my question, Im not a mechanic and always trusted my dealership to take care of my car, how can you explain that this wire was broken off ?. In my humble opinion, the technician that took care of my car in December 2020 definitely did a bad job replacing my transmission oil and filter, unplugged the connector and probably forced to replug it, damaged my connector and who has to pay now ? me the customer.... But that’s not it! I was also told that I needed my brake fluid to be flushed and replaced, and my engine air filter and spark plugs to be replaced. This other operations brought my invoice from $270 to $503 since I declined the engine air filter and spark plugs replacement. Being mad from being scammed, while I was driving home, I stopped to a local garage to get my air filter checked out. Surprisingly, the technician told me that my air filter was clean and not dirty like their VW technician mentioned. I didn’t want to bother this honest technician so I didn’t request from him to check my spark plugs but he told me that if I had issues with my spark plugs then my car would be misfiring or something. So now, I fully lost my faith in this service center and also I am feeling robbed by them! I’m publishing this on your google reviews because people should be aware of their malversation. To conclude, to perform the brake fluid flush, I was told it would take 1 more hour. I waited 2 extra hours. Total I spent 4h15 waiting for my car to be done! Wasted time and money for something I couldn’t break or be held responsible. They will never see me again in their dealership and they should be ashamed doing that to their customers! I contacted their service manager Paul Mitchell to express my disappointment. He made it even worst. He sent me a PDF containing the recommended maintenance that should be performed on a 2015 Passat! I own a 2015 Jetta! you ignorant! He apologized regarding the times quoted stating that they are understaffed because of covid. I spent 4 hours in their dealership and most of the staff arent even applying the CDC guidelines that they proudly display at their entrance. I saw couple employees not wearing masks or even better, I saw one of them, wearing a mask before entering then taking it off after passing the door. So dont ask me to feel sorry for your regarding your Covid struggle, you are creating your own struggle! You are all pathetic and disrespectful, I definitely lost confidence on this place! But thanks to Paul Mitchell for telling me: You have the right to voice your concern. Here it is!

Go to sales advisor Robert Perry. I have to purchasing vehicles for 25 years he Is truly a gentleman.

Great service.

WORST VW DEALER IN FLORIDA!! PICK ANOTHER DEALERSHIP!!! Not the experience I expected. No deals to be had here. Lots of false advertising and trickery.PLEASE, look at any other VW dealers they give better deals.They did not give a fair deal. And then gave me a dirty, dented car at 10pm! General manager never bothered to call me back!SERVICE: VERY FRIENDLY.

Made appointment, rapid service.Picked up car 2.5 hours later.Happy customer.Only negative comment is they didnt wash the car.Said they sanitized the inside.

Had a call saying it was from this dealership. The lady was very rude and then hung up on me. Nice job. Im in Arizona.

Jonaton was great!

Great customer service

Very knowledgeable staff! They were so nice!

Rip off! But convenient

Good attention and efficient buying experience.

Excellent customer service