From when I initially called the store to set up a test drive, to when I was signing the paperwork for my new Altima, I felt very well taken care off. Robert Martin, the sales associate that mainly helped me, was very professional, friendly, knowledgeable, and informative. He helped me find the right vehicle for me, and I am very happy with the overall experience! Another sales associate Dave was also super helpful and knowledgeable when I needed to test drive a different car on a day that Robert was not at the store. And Anthony, in accounting I believe, made the paperwork signing portion feel simple and straight forward. I will highly recommed to my friends and loved ones that they come to your store if they are looking to purchase or lease a vehicle!

I just want to thank Justin, Katie, Scott and Andrew for the great customer service. They were great with my kids while we were waiting for all the paper work. They were all amazing. Great customer service awesome team. Was the best experience I had with Cochran so far and will definitely be back in the future to work with them again. Thanks again keep up the great work. A+++

I drove in without an appointment because my right rear tire kept losing air. I was politely acknowledged right away. My car was given to Carson. Within 1 hour, he had repaired my tire and I was on my way. He was such a nice young man, certainly a good choice for Cochran to employ.

Great dealership! The customer service is great and their prices cant be beat. I got a great car with bells and whistles at a cant be beaten price.

When I bought my car the sales department, especially Nick and Scott were extremely customer oriented. I really thought is was too good to be true until I needed service. Not only did they take care of the problem correctly and quickly they even called to check on me to make sure things worked out. The service guy that handled the call was also great! I’ve never felt comfortable with an auto purchase until now. I will definitely buy my next vehicle from them. Thanks guys!

They were great and not pushy when we bought our Rogue. Since then they have kept up on our maintenace. Always have kept our appointments pretty much on time and did the work in a timely mannor. Very Happy with them!!

The employees were very nice. They were thorough and professional. It was just a pleasant experience.

Had my car inspected. Dropped my car off the night before and it was completed first thing in the morning and I received a call as soon as it was finished. It was washed also and looked great!

Always a great experience at every one of the Nissan dealership so I go to. Nothing but positive experience. Dealerships get a bad rap for being expensive but at least you know you’re going to get Nissan parts put on by technicians Who know how to fix Nissan‘s and like doing it.

Great experience at Moon Township #1 Cochran with Matthew Bourne. Got us a great lease deal and helped us through the process. I give him 5 stars.

So, for years I have stressed and struggled every time I have purchased a used. There has never been a time where after the sale, within 1 day to 2-3 weeks, I didnt discover some major problem with the car that was almost always deliberately hidden from me by the seller. Sometimes this has amounted to many thousands of dollars of unexpected repairs. I couldnt financially take this risk this time, so I tried something different. I followed the recommendations from a few people I knew that thought very highly of #1 Cochran, and decided to exclusivly purchase a car from them. This worked out very well - right from the start, from the very down-to-earth no-nonsense salesperson who didnt play games, but instead just helped me out in any way he could - even to the point of getting their mechanics reports for me to look over (to help sooth my fears of getting a getting another lemon), and even picking me up from home and driving me to the dealership to purchae the car. Though about 1-2 weeks after, that the cars check engine light came on. I was very fearful that Just great- another lemon!. I talked with some friends and they all told me to call them back (#1 Cochran) as they stand behind their cars. So fearfully, I called. #1 Cochran ended up looking at the car, and just fixed. It wasnt a very significant problem, but they probably had no obligation do do anything at all but I think did it since I had just bought the car from them. This proved to me that yes, #1 Cochran really does stand behind what they sell. Sure, NO used car seller can know every little hidden problem with the car they are selling - I didnt expect #1 Cochran to either. But this did show me one very important thing: #1 Cochran was honest, and really did want to sell me a good car, from the fact that they comb over the car and fix everything they can before they even put the car up for sale, plus gave me the mechanics reports, and then still stood behind the car right after the sale when some prior-unknown rogue problem showed up. I could never hope to have anything better than that - I could not be more pleased. #1 Cochran has now earned my loyalty, and I trust them. This experience might have now turned me into a permanent future customer. Thank you #1 Cochran for being honest and standing behind what you sell.

I don’t know the guy’s name but he told what to expect and they would let me know everything. Now I wasn’t expecting them to give me a ride too so that I wouldn’t be stuck for a couple hours. It was expensive to me but overall it was a great experience.

This is my second time purchasing a used car from this dealer and I highly recommend them. My trade-in situation was a little messier this time around but Bill was amazing throughout the whole process. He was extremely knowledgeable, patient and went above and beyond to make sure I got the car I wanted. He kept in constant communication so the process was as smooth as possible. I never once felt pressured. Ive also never had any issues when I took my previous Rogue to get serviced here and they never tried to sell me something I didnt actually need. The online scheduling feature is also very convenient. The shown price is what you pay, so you may either love or hate that aspect of it. But honestly I will keep coming back to this Cochran in the future

The Service reps were so nice and helpful. Kelly was my Service rep. I got there but could not find my owners card. I had my old one, so Kelly said she would look it up in the pa.gov site. I found out that I forgot to renew my card. I was getting upset, but she so kindly said that she can renew the card for me while she was in the site. I was put at ease immediately. I then went in my car to get my purse and coffee that I just purchased. Still filling embarrassed about the card, I dropped my cup of coffee. I was so upset. But the 2nd rep said no problem, got a mop right away and cleaned it up. Kelly and this guy (sorry i didnt catch his name) were so kind and made my embarrassing morning so comfortable. I never had that kind of service before. Thank you so much!!

The communication from the service and parts department is about the worst i have ever seen from a dealership. i have gone days trying to get ahold of someone, I leave voicemails and get no return phone calls. Tried today to get a manager, and guess what no answer and so far no return phone call. I cancelled another service appointment here and will never set foot on another Cochran Dealership. Got to big to fast for there own pants.

Speedy and reasonably priced. Even fixed a bulb and washed car for free.

Service Tech.was excellent!Definitely would refer friends and families.

Always great service. I have no issues scheduling my appointment, drop off is always fast, the staff keeps me informed of needed services and totals, and I am able to pick up my car when I am ready. Darshele and Steve were both great and easy to communicate with. I never feel like repairs are pressured on me and they always find ways to save money.

Work done timely, service rep kept me informed along the way, no issues.

Gary Carr was amazing! Super helpful during every step.

I brought my car in after experiencing a total loss of driving ability while on the highway. The service team was fantastic from start to finish. They got my car in, got me into a rental, and got my car back on the road. This has to be hands down, the best service experience I’ve had for a vehicle. Your team took what could have been a very bad situation and turned it into a smooth process.

I have visited this service center for the first time for general service (oil change and multi point check). the next day, two lights at the passenger side are not working and cooling fan started giving issue. wondered how these issues are coming right after the service. when enquire them, they scheduled a one more visit, where in they charged $200 bucks again for the investigation and light fix.First impression is not best impression here at least for me. i dont recommend this center to anyone.

Alan Etkins in wonderful to work with, he doesnt pressure you into buying anything. He is very kind and goes above and beyond to make buying a vehicle an enjoyable experience. This is the fourth vehicle i have purchased through him since 2007. I would recommend him to anyone looking to buy a used or new vehicle.

I went for service for the first time for general service. the next day, two lights at the passenger side are not working and cooling fan started giving issue. when enquire them, they scheduled a one more visit, where in they charged $200 bucks again for the investigation and light fix.The next day, one light is not working.First impression is not best impression here at least for me. i dont recommend this center to anyone.

Wonderful sales and service teams. My salesperson David was there every step of the way. Michael SCHWARZEL, the finance and Business manager went above and beyond, finding me the best fit and thoroughly explaining every option that was presented to me. If you have any questions or concerns the store manager is ready, willing and able to assist you. Also, they have great snacks 😂, as well as clean comfortable customer waiting areas.. Turns out, Im going to keep my baby!

My dad and I came in to look into leasing a newer vehicle. I initially put an inquiry in online and typically dont expect much response. Jacob reached out shortly after, and although we played quite a bit of phone tag due to my crazy work schedule, he stayed in touch and we were able to find a time to speak on the phone. He gave me so much great preliminary information, and made himself available for whenever I was ready to make an appointment to come to the showroom. My dad and I came in the next morning and were blown away by the whole process. Jacob was awesome and super personable, we felt like wed already known him! He let me take a couple of vehicles for a test drive and answered every single question that we had in detail. He got me an awesome deal on a Rogue and I am in love with it! My dad and I kept saying the whole rest of the day that it was truly the most enjoyable experience wed had at a car dealership. Jacob was amazing before, during, and after our visit. Paige, the business manager was also incredible. They made the perfect team and the service they provided was honestly the best! We will definitely be sticking with Nissan of South Hills for future service and vehicles! Thank you, Jacob!

The mechanics here are wonderful and I only bring my vehicles to them! Always friendly, reliable and timely service.

Greg was phenomenal, Id give him 20 stars if I could!I didnt have high expectations when I had my diesel towed to Cochran Nissan of South Hills on a weekend. I called in the following Monday expecting the worst in terms of length of time to get it back.Greg thanked me for being courteous enough to call in first thing to tell them what was wrong, and said he would make every effort to get it looked atDespite it having an issue, I was due for an oil change and an inspection, which I didnt think they would do without a scheduled appointment. Greg said that they could take care of everything and I should have it back in a day or two.Greg kept his word and I had it back by Tuesday afternoon, just in time to go to my exterior firefighter class so I wouldnt have to bum a ride.I cant say enough about how above and beyond I feel the service department went to accommodate my needs. Everyone I dealt with in person and over the phone was professional and courteous. I will definetly keep working with this Nissan as I expect to have my Titan XD for many years to come.

Im not happy at all! I bought a 2017 Nissan Rogue and my first oil change was supposed to be free. I called and scheduled the appointment and was told that I would be there a maximum of 45 minutes. Tuesday at 10 a.m. I went for my appointment and I sat there until 11:15 a.m. and when I asked a service technician how much longer it would be because I needed to get to work he told me they had not even started to look at my car yet. I had to leave and go to work and I still do not have my oil changed and I wasted my entire morning.

I came to #1 Cochran Nissan to fix an issue with my 2016 Murano and ended up buying a 2021 Armada and couldn’t be more happy with the outcome. Alan and the team was excellent to work with providing me an incredible trade in value for my Murano and surpassing our expectations on the deal for the Armada. We were treated very well and felt we could trust everyone throughout the process.

Always nice and friendly service. Nice waiting area. Fast service. Easy scheduling online.

The Service department has made sure that my concerns were addressed. Even though this is the second time I brought it back. They never made me feel like it was an inconvenience to look same issue I was having before. Dealing with the service department at South Hills Cochran Nissan. All of the staff is warm friendly call Jenny lily care about your whatever might be going on with your car. So glad I made a decision to buy a car from these folks

This was my first time getting a car, so I didnt know much going in. Alex Poarch helped my husband and I find the right car for us in a no-pressure atmosphere. We waited for it to go through the garage and details before deciding to buy, and Alex let me know every time the car got closer to ready so we would see it as soon as possible. The concierge Robert Martin was a pleasure to do business with as well.

Very good liked explanations on paper work and different operations of the frontier

Nick from the sales team was the best! He is very honest, easy to talk to, and gave us the best deal! Appreciate That so much! Leasing for the first time was a breeze, and we will return to this location!

I was able to get an appointment within a few hours and it was done quickly

Amazing experience getting my first car! Mark, Marty, Scott, and Vince were always willing to help. Made the whole process customer friendly. And everyone wore masks!!

Bought a car from Jacob Starkey who was fantastic I highly recommend him as an ex car salesman. He knows his vehicles and is one of the easiest people to talk to very personable. Just bought a 2017 CPO Murano from them at a fantastic price and extremely happy with how quickly the process went from walking in test driving and driving it off the lot.

Itd be nice if their wifi worked, otherwise the place is fine.

Had a great time with Alan, hes a great guy, tells it how it is, and he and everyone else was friendly and treated me with respect.

Amazing staff and service. Super helpful and made the process so easy.

Chase Duffy was my car salesman at this location! He gave me his dedicated time and effort! He helped me look at a few cars and helped me pick something that supported my budget! It was a pleasure to work with him! What was really nice about him was he wasn’t pressuring me to buy just any car.. he really cared about my budget and wanted me to find the perfect fit for me. I’m so happy that I chose this car dealership because I had been eyeing a few places! I would 10/10 recommend anyone to shop here! If you go to visit this location ask for Chase!

Had a quoted 2 day repair for our work vehicle. Parts on order, not in warehouse, will be here overnight etc etc. All that is fine but the customer had to initiate all the communication and follow up. Left voicemails and only one was returned. Called corporate to try to get a person, got a VM, never returned. One day left a total of 5 voicemails with 3 different people.Once I got a call back and was told the rep will call me, no call.2 WEEKS later the vehicle was done, when I called they are test driving it right now, you can anytime and pick it up.Communication was vary lacking and that was the most frustrating part. A lot of our work tools were in the vehicle because it was suppose to be only 2 days, not 2 WEEKS.

Buying my new car was a great experience I wasn’t stressed or disappointed. Allen the salesman was very professional and real he didn’t not try to sugarcoat anything and I truly appreciated having him walk me through the car buying process.

We had the BEST experience with Alex at #1 Cochran Nissan of South Hills. He is extremely professional, knowledgeable, patient and friendly. The showroom was extremely clean and Covid compliant. Scott in financing was as friendly as could be and very thorough. We definitely suggest going to this dealership!

I’m new to the area so I came in for servicing. I never really have crazy expectations for my car because it’s in great condition and is barely driven, so I always assume everything will be fine...until I read the reviews about the dealership. That’s when I started to expect lies and fraud and other negative things. However, it was nothing of the sort! Everyone was nice and personable; no one badgered me to look at new cars as I waited at the dealership; my service was short and sweet and my car was perfect! I’m definitely a new member of #1 Cochran Nissan!

I went for a routine oil change, tire rotation, oil filter and also needed 1 headlight bulb replaced. As I drove there, the check engine light came on so I asked for a diagnostic to figure out what was going on there. First, the diagnostic by itself is $180. Thats absurd. I can go to autozone and get it for free. I ended up paying because I had little time and the car was at Nissan so, if there was something they could fix, I could get it done once. Total, my cost was $330. There is absolutely no way it should cost this much for those items. Its outrageous. Third, the very next day, my tire pressure lights came on as the temperature dropped and I realized that none of my tires were full pressure. I paid $330, that included a tire rotation, but they didnt add air or even check the pressure! Lastly, I made an appointment for 9:45. When I dropped off the car, they asked if I was waiting or leaving. I said I would leave and they told me it would take until about mid afternoon. When I questioned why this would take so long, I was told that they prioritize people waiting and work in the people who leave. Why should I even make an appointment? So I told him I would wait and was stuck wasting an hour and a half of my morning, instead of walking home and working like I should. The only good thing is that they did the work I overpaid for so I cannot complain about the work performed. Overall this was terrible and am now looking for a more reasonably priced and accommodating mechanic in the area.

We purchased our 2017 Nissan Rogue from Brandon on Saturday, December 5 and we couldnt be happier! He was very friendly, knowledgeable and went above and beyond to make sure our experience was great! This was our first purchase from #1 Cochran Nissan. So far, so good!

I came in for an oil change and tire rotation and it was brought to my attention about something else and they did not have to.

Friendly,work done on time,clean facility,snakes & drink available anytime.recommend this facility

They made buying a car so easy! I work with Alex and Mike and they were angels. Mike worked to get me the best APR and explained everything to me which is something I really appreciated because it was genuine and honest. Alex was a pleasure as well, he explained the details of the car and even showed me videos and info about the car on a tablet in between waiting for paperwork to get finished. As soon as you was in people greet you and even asked if I wanted something to drink. Everyone had their mask on and was social distancing which was a huge plus in my book. I got the car I wanted with a much better price per month even better than what I was hoping for! I came in at about 9:40am to finished the paperwork since I already filled half out online and left off of the lot with my new 2020 Nissan Sentra by about 1:15pm :) Thanks Alex and Mike!

Needed key made and programmed. Key I purchased from Nisssn headquarters which I was told would work, didn’t per the dealership. Was told had to purchase key through dealership. It works fine, Steve was kind. Just incredibly pricy which is why I went through headquarters. Think Nisssn needs to communicate better with each other.

The only way Id recommended this location for service is if the Service Manager, Fritz is handling it.

Big thank you to nick for getting the car i wanted to the south hills location /and he made me feel comfortable on my test drive/ he was able to work with me to get the payment i needed- and a big shout out to marty for helping on the i-pad and the snacks / and scott for all his expertice with the financing what a great group of guys that work together

The technicians were great. My vehicle was completed in a very timely manner.

I was treated extremely well by the salesman, Alex Porch.

Recently purchased a car from South Hills Nissan. Anthony was great to work with. He was very knowledgeable and helpful answering all of my questions and concerns. He made my car buying experience so simple and stress free. Highly recommend asking for him for your next car purchase!

Better than the Monroeville Nissan was my previous 3 star rating. 1☆ is todays score because it seems there was hard work done to make dealing with the unfortunate event of hitting a serious Pittsburgh pothole as inconvenient as possible. I was left scrambling online for Pittsburgh pothole claims application after being originally rejected by the dealership I bought 2 consecutive Nissan cars from.I was told an estimate for damages on a Yellow sticky Note handwritten by 1 of the service men mentioned in group with Chris. I was not angry or rude when talking to any of them in person or on the phone, I believe the time delay it took getting my car back to normal had more to do with these men having lower expectations of me than the weather excuse Darren was on the record stating in on of the last long phone calls.I simply wanted my cars tire fixed, & had no idea Id have to deal with so much trouble. I talked and always do talk plain and clear without rushing or manipulation because I like to do things how theyre meant to be done. The same time I was dealing with other companies giving me similar if not worse trouble, no wonder my ex left this city in disgust. This is an issue that can and could be solved in a few hours discussion within the company, but I feel my trust in a safe job done was threatened just now & I have no reason to want to return. If I was the issue lets all hope the 50 more of me dont crowd the service because enough workers would disappear or slack off that the Garage would be empty.The sales experience may have been ok but the ugly side of things was shown to me in parts + service during these trying holidays.

As with my past experience (oil change), I was very pleased with my visit. Staff were friendly and at the same time efficient, as was the work done on my vehicle. While the convenience of location makes this the primary reason for my choice of service location (2 blocks from my home), it makes it that much more easy to choose given the courteous service and efficiency.

Nick was excellent to deal with. He was well prepared and knowledgeable, listened to what I wanted, attentive, and friendly. At no time did I feel pressure or uncomfortable. I have leased my last three vehicles from a different dealer, and now that I have worked with Nick, I know that I will continue to lease with him.

Greg was extremely helpful when I had to have my car towed to south hills Nissan. He even ordered me a Lyft to go pick up my car.

Friendly workers and I Love the fact that I didnt have to find my own way to and from. They paid my uber.

Nicholas Turturro was our salesperson. He was only two months on the job and was veryhonest and informed us with all the details regarding our purchase. He took the time and showed us all the features of the Nissan Murano. He came out with more than a fair deal and didnt play the typical sales game. We appreciated his honesty and professionalism.Barry and Kathy Loring. Purchased a 2020 Nissan Murano SL

I bought a Jeep Cherokee V6 with 1000 miles on it outright and upon coming out of paying i had nobody to show me where my car was and after 15 minutes of searching I found it. Even tried to walk back in but nobody was around for help. When I get home I see I was sent a text stating I took off and he has my second set of keys etc. He was NO WHERE TO BE FOUN!!! Now...I still have NO KEYS, NO TITLE AND NO REGESTRATION AND CAN NOT DRIVE MY NEW 30000 JEEP! I have contacted them daily now with no results or documents but I did get a reminder to bring it in for an oil change! Lol I have a 30000 dollar stqtue in my yard now Mr. Starky needs looked into. Why were my keys never sent and where was he also where are my legal documents l? I am a mother of 2 and own a small Homestead Shop. I am very busy and worked hard for this vehicle and now have no vehicle at all. I am losing money and to be not cared about is hurtful and down right upsetting. My blind pap had to come with me or I couldnt even buy it and I jumped through hoops here with ILL RESULTS. I am disappointed at the customer service and lack of consideration for customers. We were also told no gift card because it wasnt new when their ad at the time was new or pre-owned any vehicle on the lot..I dont know if someone doesnt like me, is scamming me, stole my money, I dont know because no one will contact me back at this facility. Wish me luck and beware! They were happy to help me find a vehicle alright but did they even have the title, I am so sick to my stomach.

The experience with Jacob and the business manager was outstanding. best car buying/ leasing experience Ive ever had. they were very personable and efficient!

Took less time than I expected. Price was right and service was excellent.

Went in for regular scheduled maintenance and received amazing and friendly service from the guys

The service writer Darrin has GREAT CUSTOMER SERVICE skills. I wish everyone at Nissan was a good as he is. Thank you.

Paul in Service was great! I would like to personal thank him for his help. He was patience and informative.

They was friendly worked very hard got me into a brand new car I appreciate them and thats that

It was the best experience Ive ever had, Gabe McNeal was awesome, the whole staff was great, would recommend cochran to family and friends, thanks.

Service was great. Process was super simple! The only dealership I’ve ever dealt with, so I’ll definitely be returning!

Very friendly dealership. Even though I was there to purchase a used vehicle that wasnt even a Nissan, the staff and salesman were very polite and honest. I would highly recommend this dealership to friends and family.

Greg was Fantastic! Super nice and helpful. The last time I was there it was horrible and I told myself I would not come back, however I was in a pinch. Thanks to Greg I will once again be back for future service.

Our experience was awesome...great communication and service. Paul in service was very helpful and nice. Definitely an A+ experience!

My wife and I just visited Cohran Nissan of South Hills and bought her a Certified Pre Owned Nissan Sentra! We worked with Brandon Murphy during our visit and he was so sweet and extremely helpful. I would recommend Brandon to anyone who visits Cochran Nissan in South Hills for your future car buying needs!

I had a routine inspection and oil change. the service staff are exceptional in courtesy and in explaining the procedures. I have become a repeat customersof Nissan vehicles, not just because of fine engineering, but because of the culture and expertise of the service department.

Greg was great! Friendly, explained everything, and called promptly with information. Car was washed and looked great as well. Not to mention a quick turnaround.

Service was excellent. However the purchase of my previous car through them was an iffy experience at best and when I returned to purchase another new car through them they didnt want to deal with me at all. I ended up purchasing my car from another Nissandealership that was more than willing to work with me.

Super friendly, kind, patient and helpful. Was in and out in less than 2 hours.

We took our 2014 Rogue in for annual inspection and dropped it off early morning on the weekend. Within 2 hours the service was finished and we had our vehicle back. The service technician was extremely courteous, friendly and most efficient. He also provided a discounted price on the emissions test as #1 Cochran was running a promotion that we had forgotten all about so that was an extra bonus!

I paid $118 in labor to diagnose two problems and neither was fixed. I doubt the service department spent more that 10 minutes looking for these issues and found nothing. I later researched one issue (squeaking noise when going over bumps) myself and fixed it myself- it was the hood latch. As for my vehicle being thrown sideways when it hits a bump in the road, they found nothing. I doubt they even looked. I went to the dealer instead of my local shop for their expertise. I will not make that mistake again.

Great service in a timely fashion. Very hospitable.

I had a 7:30am appointment, waiting.Discovered mechanics dont come in until 8am. I was there for 3 hours for the free multipoint check up, oil & filter change and tire rotation and to have my spare key fob fixed, since did not work. Car 45,000 miles so out of warranty. Cochran Tried fresh batteries and reprogramming fob but nothing worked so had to pay for new one. My car was washed which was nice. Not sure why I was there for 3 hours but maybe the fob work was time consuming?Hoping next time I come for simple services that wait will be less otherwise service agent was pleasant.

Best experience that weve ever had at a car dealership! Ask for Gabe!

My experience was very good. I never had any problems with anything. It was a smooth transition to the sales to finance and walking out to my car.

Nick was awesome to work with and really helped me make the best possible choice for me and my situation.

The dealership service staff was wonderful and very receptive to meeting my needs as a customer. I am very thankful and appreciative.Thank you!

Service wants to charge you for everything. Even tire rotation when they will have the tires off during inspection. 😵

Greg Staab,my service manager, is very helpful. I think he cares about my vehicle as much as I do. He infomed me what needed immediate attention and what didnt. The service was completed on time at a reasonable price.

The customer service is unparalleled in this city. Super nice guys. Bent over backwards. Offered to help me with transferring car seats from one to the other. Super friendly and helpful.

Was here looking for a used SUV. Sales rep wasn’t too pushy or anything. Answered all my questions and helped me find something I wanted.

They obviously sell your information. I have never received anything with a Cochran logo but now I receive advertising for Cochran Nissan from Warranty companies. I did not buy my car there and only had service. Which was much more than it should be. I was going to take my Hyandai to their Hyandai service shop for an inspection but will not now.

Oil change and windshield wipers replaced. I waited for the car and it was done in a little over an hour - exactly what they told me.

I drove from Columbus in September 2019 to buy a specific car there that was not easy to find in the U.S. We went to #1 Cochran Nissan South Hills to check out the used vehicle. The vehicle had been inspected by #1 Cochran Nissan of South Hills and was “certified” by Nissan to be in excellent working order, with no issues. As we examined the vehicle ourselves, we noticed that when we retracted and extended the convertible top, it hit on a back panel of the car. This impact was quite obvious and I’m sure would not have been missed on inspection. The panel hitting the top also occurred every single time the top was extended or retracted.We pointed this issue out to our salesman and he brought the service manager to look at it. The service manager seemed especially unapologetic and neither men had any explanation about the erroneous report that certified that nothing was wrong with the car.When we pressed them to explain how we can trust the rest of the car certification they said we would just have to “take their word” as they could not offer any type of contractual agreement or any other type of meaningful guarantee.We returned home without the car as they said they could look into fixing the issue. The got back to us and told us it would be “impossible to fix the issue” and the best they could do was remove the certification (which would prohibit me from getting additional warranties) and take off $500 from asking price.We decided to go ahead and purchase the car because the next closest one was in Florida. I was putting half down in cash for the car and my dad loaned me the other half till I received the title and could get a loan to repay him. I was told upon purchase that the title and plates would be mailed to me, and get to me ASAP. After it had been 30 days and I already had to deplete my savings by paying my dad back, I still had not received the title or plates. I called and was told it could now take 60 days. 45 days came and went, my temporary license was nearing expiration and I called my local BMV and found out that I should’ve been told to submit certain paperwork for the title and plates to be sent to me. I was never informed of any of this and I received my title and plates days after my temporary license plates had expired due to this delay.After all this stress and hassle I finally took the car to my local Nissan dealership and they fixed the issue with my convertible top immediately with no issue, but it cost a lot more than 500$.

The Cochran staff is excellent. I get undivided attention, my car is perfect when I drive away, and its clean! I cant say enough about the staff - from service to sales to management. Always a great experience.Thank you!

I was treated well it was a easy and quick process thanks a lot Julian

The service rep gracefully met my needs to service my vehicle and ensure I was taken care of. He offered me the Sunbit financing option for the Cody’s if the labor.

Very professional and experienced techs.

My experience was amazing. Bill and Scott(James) were both very helpful and knowledgeable. I will definitely come back and reccommend to everyone.