I love the retail part of this store, but please stay away from the salon!!! Went in for a root touch up 4 and a half hours later and I have literally 4 different colors of hair and will have to go elsewhere to have it redone!!! Oh and Im going to have to wait 2 weeks to get it redone because I have to wait for the sores on my head to heal from the repeated hair dying trying to fix my hair, the stylist was very nice and she tried and tried to make it right...... But she didnt have the product available to her to do so, and wasnt allowed to bring or use her own things to do her job. Wont make that mistake ever again.

Pickerington location. I am 43 and have never been much on wearing makeup. I went in looking for makeup that didnt look like I was wearing makeup. The young ladies (Maddy & Sophia) that helped me were knowledgeable and very nice. They didnt make me feel bad or stupid for not wearing or knowing much about todays makeup options. They also didnt push the most expensive on me either. I will definitely be returning, just because of them.

This store is amazing. Theres so much product to choose from and its easy to become overwhelmed, but luckily if you have questions or need help finding an item, there are always sales associates out on the floor who are happy to assist you. In fact they often ask me if I need help before I get the chance to ask them first! Yesterday I popped into ulta and spent well over $100 on skin care products, and the ladies in the store who were able to answer my questions and help me pick out products that would be best for my skin type are a huge reason why I spent more than I initially intended. Im happy with the purchase I made, and of course Ill be returning to this store many, many times in the future.

Needed a cooling facemask and their website said they had them. But when I got there, the first answer was I have never seen that one before. When I brought up the site, she found that she was supposed to have 2 but they couldnt find them. I went next door to Five Below and found basically the same thing for a third of the price.

Associates really helpful, good deals, got everything I needed!!!

Nice clean store, has most of what I need. The staff are friendly.

Big store but prices werent great

What a dream store!! I gotta tell u. I was very skeptical about going into this store, as i am a woman who must shop on a budget ALWAYS. But i was so surprised to find that most of the facial items were very affordable, AND they carry nail polish strips that mimic Colorstreet, for HALF the price!!! Ohhhh to say i was a happy lady was putting it mildly. Lol i will return for more great deals, and let me just say that the ladies working the sales floor were so incredibly helpful! I couldnt be happier with an experience i was SURE i wasnt going to enjoy. #pleasantlysurprised

Not a wide selections. No help finding what you need. No longer sells my product Juice Beauty.

Very friendly staff - Ulta is my favorite makeup store. They have so many great products!

Lots of the best brands like Two Face and Anastasia Beverly Hills. Very helpful friendly staff. Also used the eyebrow bar for a wax and natural look shape, which was excellent.

Had highlights done,not happy.Called back to get them fixed and was referred back to the same person. Woman who answered the phone was not empathetic. $125.00 later.

Service is amazing, very helpful. They have a ton of higher end products.

Nice place. Dont need to go to malls🤗

I used curbside pickup. Very quick, super friendly. The only downside would be that there is no designated parking space for the pick up, but I didnt mind.

Staff are very friendly and helpful. Paige is super sweet and did not make me feel rushed at all. Great job, ulta team. 💕

As always clean, inviting, staff is friendly and knowledgeable.

Paige was very helpful, customer services were on point! She deserves a pay raise! Ulta give the lady a pay raise.

Ok. Lots of products, but no testing. Poor customer service.

Been getting my eyebrows done by Haylea for over 5 years and i don’t trust anyone else to touch them! Would 10 out of 10 recommend getting your eyebrows done there!!

Love this place!!❤ Employees have been super helpful on my last few visits and I appreciate it. Keep it up.

I love the people and products

I really like Ulta in general, however this location is for the birds. Do not use this locations salon for your hair. Terrible experience on the day before New Years eve and had to return on New Years day for a different stylist to correct the issue. If I had wanted a hair cut from Great Clips I would have gone to Great Clips. Spend your money and time elsewhere.

Ulta has such a great selection of all different kinds of hair and beauty products. I had the sweetest and nicest cashier. This store is kept very clean and organized. Its nice to be able to get my hair products and make up at the same place.

I recently visited the Pickerington Ulta and had my hair done in the salon by Brooke. She did an amazing job with my cut and color. The cut is very versatile and looks great whether my hair is curled or straightened. Brooke was very friendly, professional and made the time pass quickly. If youre looking for a new stylist, I would highly recommend Brooke.

Very organized and well put together store! Every time I have visited, everything seems to be neatly put away as it should. Prices are typical for a make-up store with name brand products. Ulta does a great job of giving out coupons- I get mine through the mail and use them frequently. There are always various sales going on- BOGO half off is my personal favorite. For those who arent make-up gurus, like myself, it can be confusing to navigate through the store. Most of the staff is helpful in assisting customers, but I have experienced a few who are neglectful which is the only reason I rate four stars.

My favorite place to be! Also fair pricing and always great service! Love they send coupons and always someone there to greet you! Love love love the service and the variety! Something for everyone

I had come in the other day and Kathy greeted me at the door and was very helpful. I had been looking for this product that had been discontinued and she helped me find something that ended up being even better than what I was using. She was friendly and helpful and extra sweet. This is why I come to this location. The staff is very nice. She even helped me find a few other great products that day. I am a faithful Ulta customer and truly enjoyed my experience that day.

Endless rows of top brand makeup and beauty supies.Free mini-makeovers. All of the staff seems to have an unending amount of knowledge of the products they sell. The store is clean and very well organized. There is plenty of employees to help you find your way to the brand and products you are looking for. Most employees are also customers and speak from experience about the products they sell.Im Definitely a repeat customer.

Well first things first the young lady who did my hair although sweet she took over 4 Hrs to do my hair I have short hair that’s very thin no need for it to have took that long. Secondly it was my first time I never got a discount which it says on the website that I should have got a free gift plus $15 off I received neither I’ll never go back it was a mess and since I got home everybody told me $200 was way to much. My daughter who does hair said she should have put me under a dryer with rollers and that it should have not cost that much that is the cost of a person with a full head of hair . So y’all got that one from me it’s cool. Y’all could have that $200 I’ll never be back not that y’all care anyway and that’s fine too. I don’t wanna hear y’all’s feed back either idc and i hope you guys are good with ripping people off .

I love Ulta Beauty I just recently moved to Pickerington so this was my first time at this location. I will never come back here again the cashier tried to take someone who was in line behind me before me I’m assuming because I didn’t have any products in my hand. The other customer in line had to tell her no she was here first. The cashier seemed annoyed and asks, “what? Do you have a question?” After I told her I had an online order she said, “it’s right there” & points right next to her. Well obviously I know that I’m standing right there I see the sign which is why I’m waiting here to be helped. She goes on to help the other lady over me still. It’s not like she had to go anywhere, the pickup was less than 3 steps from her. I LOVE Ulta and my online order was well over $100 so to be treated this way was very upsetting. I just recently placed another online order for $200 but I will be picking up from Easton this location will never see my face again. Giving 2 stars because of my love for Ulta that’s about it.

Very good brands, at prices that are worth it. The service here was a bit off, although I did go at a late hour. Was able to find everything I was looking for very easily. Everything is set up by brand, which makes your search more convenient.

Wow..1st time,in this store!! Love the large section they have of cosmetics & perfume! They even do make-up & stylist to do your hair! All the associates were very helpful & friendly!❤😘

Nice store, has everything cosmetic wise and hair care wise you could want. Prices range from low all the way to high end. The checkout line can take a few minutes depending on if there is one or two people working it. I like this store and will be returning!

I always go to this location to shop for makeup. I decided to try something new and get my hair done at the salon. I just wanted a root touch up and a toner for the light pieces of my hair. The roots look good but somehow the toner only took in a few spots. So I have some pieces that look nice and others are yellow/ orange and warm. It’s definitely not a cute look at all. Also the girl blew dry my hair in a way that made it sooooo frizzy. They wouldn’t help me at all even though I didn’t like it. Still had to pay full price. Go to this location for shopping not for the salon.

The staff were very friendly and helpful and they carried the brand I was looking for. All in all a great experience. Thank you!

Wide selection of products, easy to try out makeup with convinient stations with mirrors and applicators... and much easier to test a new scent without waiting for a counter person at the typical department store. On top of everything Ulta often has the best price.

I usually never take time out of my day to write negative reviews but today an Employee or manager made me feel uncomfortable enough to do so. I went into the store at opening time to return Make up that I had been told at a previous visit that I could return if I ended up not liking it. I’ve never returned anything from Ulta before. So this morning I did so at the only time I had time to. Which was as soon as they opened. Anyways the woman at the register was extremely rude. And gave me a hard time about returning my items at opening time because she didn’t want to give me their only money in that register. Understandable. But I didn’t want the store credit because I didn’t know when I’d use it. She then asked if I would come back an hour later. I let her know that I didn’t live in the area and was not able to come back. She then proceeded to give me a hard time about not living in the area with unnecessary questions which overall made me very uncomfortable. After complaining out loud to other employees and in front of customers I was finally refunded. And my receipt was tossed onto the counter. I usually go to this location with out any problems. But this particular time makes me question whether or not I will be back.

First time ever walking into an Ulta Beauty. I had no idea where what I wanted was at in the store. Not one salesperson helped me. I did finally find what I was looking for.

Today I received the best customer service I have ever experienced. I was helped by a lovely lady, Kayonna. She was pleasant, knowledgeable, informative, and patient. I left with a bag of nice things and and am very satisfied with the products. Because I am new to all of this, She was even kind enough to write me a skin care schedule. The manager welcomed me to the Ulta Beauty family. I will be returning very soon.

The customer service is terrible. They are not knowledgeable about what comes with a free gift. They not only did it to me, they did it to the lady standing beside me. She told me they didn’t have any free gifts. I just told them to keep it and that I would order online. I would suggest going to a different location. They were also out of a lot of products. I will not be going back to this store.

Decent amount of available stock. New releases are easy to get. Just not a fan of them claim certain items prestige and ineligible for coupons. These same items I can buy at Target.....so, no shade, how prestigious are they really? Just dont want to give a discount.

If I could give 0 star I would. My sister and I decided stop at this Ulta after going to the nearby Target and we both have babies but had no strollers with us (because target has carts) so we used two small carts THAT WERE SITTING OUTSIDE THE STORE FRONT and immediately walking into the Ulta this old blonde women was giving us the most disgusting look and a few seconds later she rudely said “those aren’t our carts”. Okay so my sister and I turn around to leave (because they aren’t their carts obviously) and she chased my sister out the door, pulled the cart back inside while my sister is pushing it out the door and said “no it’s okay” (Still with an attitude). We did not come back inside and are currently headed to another Ulta store. If it was okay there was absolutely no need for the nasty attitude or look that she gave us. That’s a pretty awful way to greet customers who are coming to your store to spend their money!

Can always find what Im looking for! Even though I cant afford it! But I DO! The struggle is real!! LOL

Usually pretty clean. Friendly staff and they have gotten more brands and products than they used to have before. Love that they have a a larger Juvia display which is awesome that they are more inclusive of darker complexions.

Over priced as usual but I found what I needed.

I swear theres no one there to even help you .I looked for eyeshadow for ever. I walked around a million times. I had to ask the lady who does eyebrows at the eyebrow bar lol she was very helpful and sweet she gets 5 stars!! Ulta gets 1 star they pretty much had no options for eyeshadow but a few and they didnt even have any in their own brand. The eye shadow section was pretty much non existent there was like 3 options.

Great location and helpful workers

Customer service was terrible, if I could give them 0 stars I would. The employees were very rude. The entire time I was there no one offered me help, then when I asked for help they were very rude, gave me attitude and wouldn’t stop giving me dirty looks. I felt very uncomfortable when I was in there and I will not be coming back.

I love makeup but this specific Ulta makes it an unpleasant experience. Every time I walk in they stare like I’m shoplifting. I go places day by day and it’s never been like this. I don’t know if they think I’ll shoplift or if they’re eager to help me but regardless I feel the need to get in and get out.

Paola was a great cashier, which is the reason for the 2 stars. The other ladies aimlessly walking around could have asked if I needed assistance though. First Ulta Ive ever been to where they didnt greet me or ask if I needed help.

They are so awesome there. Very friendly and helpful. Never rude and they make you feel welcomed. I will drive out of my way to only shop at this ulta.

Great customer service, very clean and well stocked.

I stopped in this location to purchase some make-up. I have not worn make-up for 10 years. When I walked into the store, I was defitnley overwhelmed. I am not in my 20s anymore, so thought maybe a better make-up would be better than the drug store brands. I was approached by an employee that asked if I needed help. I explained my situation. The womans name was Gabby. Gabby stopped what she was doing and helped me start to finish. She was nice, professional and very knowledgeable. I couldnt have asked for a better 1st time experience. I will definitely be going back and I would highly recommend it to anyone. Thank you again for all for help!! This store rocks!!!

Love this store, Im always greeted by someone, and if they notice me browsing someone always stops to ask me if they can help me with something. Prices are pretty good too. I would recommend this store to anyone looking for a good cosmetic experience.

I have been shopping Ulta for over 3 years. They have amazing product selection for hair & skin plus so much make up its incredible. This is my favorite beauty store!

The young lady that did my hair she died she was professional she was excellent I enjoyed her she blew dry my hair and I just tell you I would go back in a heartbeat but it was just a little bit on the expensive side and relays it did my eyebrows wasnt as good as my beautician but I love the woman that did my hair she did an excellent job professional job and like I said I would go back in a heartbeat and I wouldnt this time I would take my time to go because it took a little longer than I thought and I would definitely have my eyebrows done again and that directly yes I enjoyed my day there it was very quiet very calming and very clean and very professional

Smaller ulta. Hard to find someone working on the floor to ask for help. Overall like the variety of cosmetics/skin care selection.

The eye brow girl is awesome! The employees on the floor are not real friendly, are not knowledgeable, and cannot hardly find someone to help you. I have been there a lot since November.They do have a lot, more than Sephora (I think) but could use new employees that aren’t as rude...

One of the absolute worst experience Ive ever had getting my haircut. The Stylist Brook Vonstein did such a horrible job with my hair she not only just cut the hair she gave it no style no structure whatsoever she just chopped all of it off and charge me $55 and the only reason why I didnt throw a fit is because the place was crowded and I didnt want to cause a scene. Im warning anyone who wants to get their hair done at this place do not spend your money here.

I use the Ulta brand products. I love that I can find what I want and theyre reasonably priced. They always have some good deals.

Nice store. Limited help. No one asked me if I needed any help while I was sweating over too many curly hair products, but there was a lady in the Cover Girl section.

I’m giving four stars to Ericka .. she was on her break and was still offering customer service . They didn’t have what I wanted but.. recommend other options way to go!!!!! . I was in the week before and no one offers me any assistant .. job well done Ericka and thank you

Love this place. The ladies are helpful and will always tell what deals they have going on. Great selection of make up for us African American ladies.

Andrew was awesome. He took his time and helped me find the perfect shade for my skin tone. Answered all my questions and was very knowledgeable.

Diamond is amazing if you need assistance choosing foundation. The associates there are friendly and knowledgeable and very helpful!

My go to ulta, its never too crowded or messy. Everyone who works there is kind and they make you feel like youre talking to a friend instead of just a sales person. Their customer service is great if you ever run into issues with a product. only thing I dont really like is that each time Im there theyve changed where things are, but that could just be a seasonal thing.

Terrible experience. Unprofessional and rude employees.I give this Ulta in Pickerington a half star, if that. I went in this past Friday and was treated like dirt. No one offered to help me, even while seeing me struggle to find what I needed. I was looked down upon as if I didn’t have money or was going to steal something. I was very upset, and should have put everything back, but was short time and with my daughter that was excited to be there. Other customers in the store were treated overly nice, but not one person asked if I needed assistance. I finally asked someone for help and her very rude response was. “I don’t think I can’t help you, but I can try.” I had nice clothes and my MK purse, but no makeup (bc I needed to buy everything new!).. not sure why they felt the need to treat me like I was dirty or poor. I would have spent way more, but bought the bare minimum and left.

They have all of the new/current beauty products. Great selection. The store is well organized

Normally an ok experience, but the cashier with dark brown/black hair who worked on 12/16 is extremely rude.

Always tidy & clean...helpful, nice staff...big selections of all sorts of products.

I recently visited the store and was helped by a woman named Erica! She was so helpful and kind. I will be using this store as my regular store from now on when I am in Ohio and hope Erica is there every time. Thank you for your recomondations and helping me!

I went for a eyebrow wax w/Haylea. She is awesome and very customer service friendly. The staff at the register was also helpful and customer service friendly.

A friend of mines mother went in here trying to treat herselve and the salon totally ignored everything she wanted, and wouldn’t even let her see what they were doing until it was finished. She spent almost $300 and the salon manager absolutely refused to speak with her about her refund. She was refunded but the lack of professionalism is astounding

Love the store. Love using coupons and points earned off products. Great return policy also.

Not bad but wish they carried more brands.. its like a giant drug store.

I have been going to Ulta for a while now. I have just moved here, and had the worst service today. There were PLENTY of coworkers, and if you needed anything, they were too busy talking to each other. I asked a question, got a simple minded answer, but still no help. Is it because I’m tired and under dressed so they assume I’m not worth their time?Great job Ulta. Way to make your customers feel not wanted nor good enough.

All employees are very helpful... Aubrey does a fantastic job on waxing services..m

Do not use there curbside pick up. Worst service. Waited over 15 minutes to pickup order after signing in and when I went inside to get order(defeating the whole point of the pick up order) the staff had no idea I was even their waiting. Stick with Amazon people.

Everything I needed!!

Please do not visit the salon at this store. They royally screwed up my hair and wont refund my money without me coming in and giving them another chance to do it. So, I have to spend my time, my money for travel, and all that hassle for you to potentially screw it up more. Yeah, no. Thats not what you do to customers. You actually apologize and do something to fix it when they tell you that their hair looks horrible immediately after you cut it. You do not let them leave in tears and then when theyve gotten themselves together enough to deal with the situation refuse to refund them for the horrible experience. Please just skip it and head somewhere that wont screw you up or will at least own it if they do and actually fix it when you tell them about it.

This ulta is closest to my house and is convenient when I need to stock on certain makeup items or hair items. Most of the time they have everything stocked. I know this store and layout like the back of my hand, so I usually don’t need help. If you do plan to come to this ulta, be prepared for lack of employees on the floor for help and questions.

Staff very pleasant and kind and helpful. Answered all my questions in a polite manner. Very pleased.

I keep coming back because of the staff. They are so friendly, helpful and knowledgeable about the product.

Friendly staff horrible physical store and merchandise. Took all the fun out of Ulta.

Terrible customer service. Mistakes made on their part wasted much time and instead of an apology and trying to keep me as a customer, they opted to refund my money and take back a pick up online order. Business doesnt grow that way. Ulta has lost a customer, and money. Give this store a miss and find another location that actually cares.

Love getting great beauty products .. plus you can earn points and save money on your purchases

Good location, lots of inventory, but you have to go to a bigger story to get some special brands.

Amazing customer service...I had a great experience!!!

Went to this store after great reviews from friends. Shouldnt have gone. The workers just stood talking to each other not once checking on any of the 7 customers. I will admit I am terrible at buying make up so I really need help. I even said I felt overwhelmed and needed help and the one worker within earshot just walked further away. I will never go back.

I live shopping here. Always friendly n helpful

Ulta is one of my favorite stores but dont buy Maybelline, CoverGirl, etc. there. Those brands are cheaper at Walmart.

I love this Ulta location. The employees are helpful and the layout is easy to find everything!

Nice clean store and great staff

The associate (I wish I caught her name) was super helpful in helping me choose a moisturizer and cleanser.

ULTA Beauty is always amazing!!!! They have everything I use and love

Ladies were super nice and very helpful! Went into the store knowing nothing and left knowing what to look for when I come back!

Wife sent me with a list and the lady was extremely above my expectations. Would have given the 5th star but they were out of some items. When wife sends me back, perhaps they can earn the 5th star.

Perfect. The manager Gabby knows everything. Shes a wonderful help.

Found everything i came for