An absolute mecca of floor, kitchen and bath remodeling necessities. Very knowledgeable designers and reasonable prices. All under one roof. Your one stop remodeling store. Highly recommend π.
Beware. They are not honest, ethical or responsive. Their new Showroom Manager has no experience in Home Remodeling & basic construction and can not assist when their own employees are at fault for not communicating or providing specifications to their own referral contractors for proper installation of materials they sold! Talk about NO customer service after the sale!!! Just bad business. They have left a major oversight unresolved, or at least have not communicated their resolution. Further, they referred an Unlicensed Contractor to us to install cabinets that they sold to us! This contractor has caused damages to the cabinetry framing by leaving them in boxes in storage in temps in access of 100 degrees, causing cracks in the mitered corners. Their resolution βtouch up paint.βThey have since tried to switch out the ventilation system purchased from them, to a non-compliant product that could cause property damage, or worse cause health problems. The managers decision was to modify the appliance to βmake it work,β these are the exact words written in an email by the Showroom Manager. Further, the Manager & contractor jointly wanted to swap out the 1,100 CFM ventilation Blower with a 500 CFM Blower to βmake it work.β! Thatβs criminal and cause for a lawsuit waiting to happen. Really, ProSource? Iβd like the owner to contact me directly so we can jointly come up w/a solution, since the Showroom Manager & Cabinet Designer do not return phone calls, emails or text messages.Beware!
Very helpful staff and a large selection of products.
Over a month to receive my flooring and I still have not received it all yet. I was told it was all in stock and will take a week .I was told It was in stock at βLongust distributingβ in Mesa . That was the first lie from them or the warehouse . I ended up returning every few weeks for different parts for over a month now wasting my time and then having to drive to Mesa to pick up parts because I didnβt trust it from going to point A to point B. I was correct in that assumption because then they lost the last part in their own warehouse on 19th Ave. after receiving it from Mesa they told me another installer must have walked off with it and they claim that they have no working cameras in a warehouse that the general public walks into . I was given numerous excuses from teamsters on the docks in California receiving it to the warehouse in Mesa. Also when you promise to return a customerβs call, return a customerβs call. I shouldnβt have to drive to your warehouse to get another excuse. Take responsibility for your own business.
Evan was very professional and helpful
ProSource and my Account Manager Katie Lehman are my go-to resources for my Interior Design Clients. Katie and I have been working together for 6 years and she is fantastic at what she does. She knows her product inside and out, is timely in getting quotes back to me, and handles my Clients with kid gloves when we are in the Showroom. If you dont have an Account Rep yet or have not been to the new showroom on Brodayway give Katie a call and make an appointment to meet her! Camille Matthews, NCIDQ Designer, Camille & Co.
Staff is very friendly and helpful. There are so many choices for your flooring providers but I like these guys they take care of you. And the wherehous guy is always good for a laugh.
Rude people will not be shopping there anymore. π
Great variety of product. Friendly knowledgeable staff. Five selection and good prices. Maggie was my sales rep who had great ideas and really helped get the most out of my project.
Pick up product at msi they were courteous and prompt good transaction
Worked with Bob and had a great experience. Bob helped us pick out all the tile that we needed and i am sure once installed it will look great.Thank YouDavid and Scotti
Really great people there. Very helpful and patient. Clean and organized!
I bought a condo that needs much TLC. I spent a week pricing out floors and Prosource had the best prices on what I wanted! I tried to find the flooring cheaper elsewhere but couldnβt, I think itβs literally impossible! The only down fall is that it is back ordered but I think it is worth the wait. Iβm pretty excited to see how the floors modernize my dated condo!
What a amazing selection!! Their showroom is well organized. Royal wood flooring loves their products. Thank you
Great selection and pricing. My rep Carol is always very helpful. Highly Recommended to designers or contractors!
July 2020, hospitals at 85% capacity, CV at escalating numbers and no one is wearing masks at ProSource. Shows how much they care about their employees and customers...
Tons of variety to look at in carpeting flooring staff was nice Mike was very helpful would recommend
My family used ProSource Phoenix for a bathroom remodel on two separate instances. Both times the wrong tile was packaged in the wrong boxes. Weve asked for assistance to facilitate a return and exchange and our sales rep Bernie Trejo said our order was beyond 30 day return policy. A policy by the way which is non-existent on any of their paperwork. The owner promised to look into the matter. Were still waiting for a response. Id suggest staying away from this business until further notice.
Great showroom. Lots of products at really good prices
I would definitely recommend Prosource. They have a great selection of flooring and are very helpful.
Really great selection and excellent customer service (Evan). I could have save myself a lot of time if I had just gone here first when looking for flooring.
Thank you for your outstanding service on the recent redesign and remodel project on a residence in Phoenix.Both the tile and carpet look great and at great prices. It was a pleasure working with professionals like you and we look forward to future projects.Barb Hutson, Sonoran Accents Home Staging & Redesign
Thanks Lisa for helping me get a discontinued tile at a great price.
Berine is the best...very helpful, knowledgeable and easy to work with...great selection and great prices
Nice place people is sooo friendly
Wide selection of mysterious contraptions.
It was nice
Ernie is my rep always great
Good flooring, newshowroom
Love this place
Awesome