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Phoenix Rack & Axle Differential
114 N 32nd St #101, Phoenix, AZ 85034, United States
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Phoenix Rack & Axle Differential
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Ar
Review №1

My Chevrolet Express van needed a driveshaft, at GM, and parts stores the cost was $ 1,100+ not counting labor.Phoenix Rack & Axle made the part, and installed it for less than half of the cost of the store bought part alone.Luke measured my needed part, and I returned the next morning for the installation, which took 20 minutes.My van had only been to dealerships for service since I bought it new.Perhaps one day dealership service will come close to meeting the level of service Luke, and Phoenix Rack & Axle provides its customers.I very highly recommend this place of business!.

Ro
Review №2

An organization that your confidence will not be disappointed with, a true group of talented technicians. No BS, just honest service that is so rare. Quality, reasonable price and customer service

Jo
Review №3

Hands Down the best place. Im from Flagstaff and they worked around my schedule to get the driveshaft rebuilt so I could get it up the hill and back on the vehicle. Luke went above and beyond in the customer service department and getting the part rebuilt. I will recommend them to my friends, well worth the travel to get it fixed.

Ja
Review №4

Originally went for a steering rack rebuild but my rack was mixed up and they had amazing customer service and helped me out and ordered a new one from Canada and rebuilt it for me for no extra charge Jason was extremely helpful through the process.

De
Review №5

I came in here last minute without an appointment and I got 2 mechanics to work on my vehicle. Maybe it was luck but I am sure happy with their service! They did wonders to my vehicle. It runs spectacularly!!Thank you Phoenix Rack & Axle 💓

Te
Review №6

Id recommend them to anybody over any shop any day. Same quality and almost half the price. Great people!

Er
Review №7

At this place you can get the better parts like rack & pinions drive lines etc.Steve and Bernie are awesome and they solve the problem with my drive line.Highly recommended

Da
Review №8

Very knowledgeable! Reasonable price for what they can do. Highly recommend!Dave & Suzi

Ty
Review №9

My experience seems to differ from the norm so take it with a grain of salt. I ordered two reman CV axles for my car online. A few days after I ordered I called to get a status update. They were out of stock and had to build some. No big deal, they shipped them to my house about a week later. Went to install them and one was the wrong one. Called and let them know, they said theyd have one out to me the next day. Next day, nothing. Called the day after, and now they cant quite figure out which one is the right one. So they ask me to take it out and bring it in. I can only bring it in on the weekend, and their CV guy doesnt work on the weekend. I bring it in on Saturday and the CV guy is working, must be my lucky day. He takes one look and says oh thats for x model with y trim level. Impressive. Good thing thats exactly what I put in the order form when this all started. Finally get the right one, get it installed. A week later it pukes all its grease out of the boot. Ive now been sitting at their shop, on a work day, for 4 hours. I removed and replaced it the first time in my driveway with hand tools in 45 minutes.

Da
Review №10

They repair driveshafts, front wheel drive axles and power steering rack units 👍😃

Ch
Review №11

The drive shaft broke out of my truck. I called this place asking them to build a new one for me and the guy told me to bring it in so we could determine why it fell out. The guy looked at it an new right away. Built a better one for me and gave me some tips on how to keep it working great for years to come. The shaft fits great and my ride is smoother than ever. They had very competitive prices and ot only took a day to build. Very happy

An
Review №12

I took my Toyota 4Runner to this shop because of a friends recommendation. They were polite and professional. The work was completed quickly and at a fair price.

mi
Review №13

No communication. They had my truck 7 weeks for a job that took 6 hours.

Al
Review №14

First let me say if i could give 10 stars i wouldthese guys took my driveshaft at 9am on a saturday and had it back to me before close on the same day!!!! outstanding customer servicei can highly recommend Phoenix Rack & AxleSimply the best in town THANKS GUYS

An
Review №15

Was working in an aftermarket application and called this shop with questions regarding cv axles and fitment. Gentleman who took my call was overly helpful. Even went to the extent to look at pictures of problem I was having via text message. All of this help was provide for free. Hard to find customer service like this anywhere.

Lu
Review №16

They do excellent work on axles and driveshafts.

Ro
Review №17

Ask for Luke, my car is old and a lot of miles look through and apart without raising the estimate. Straight shooter good place.

Ry
Review №18

This place was recommended to me by the auto parts store after receiving the wrong parts to replace my cv axles . They rebuilt my originals in under an hour and they even guarantee them for life! The customer service is second to none, and the prices are definitely fair.Thank you Phoenix rack and axle, you have a customer for life and I’m so happy to support a local business instead of buying Chinese replacement parts from a chain store.

Do
Review №19

5 years ago, on Labor Day weekend we were visiting Phoenix when both CV joints went out. These guys were the only show in town and got us rolling. Service was great. Price was great. People were great to work with. It was all good and saved the weekend. Thanks guys!

da
Review №20

Spent an entire day searching for a replacement CV Axel for my Tacoma with no luck (aftermarket part).... until my last stop of the day at Phoenix Rack & Axle Differential. They took a look at my Axle and 1 hour later it was ready to go! Thank you guys for the speedy work. Looks and feels brand new! I would recommend to anyone trying to save some money and skip the lines.

R.
Review №21

Fast great service, very freindly and helpful staff. Driveshaft was repaired fast and they did exceptional job

D
Review №22

I took my vehicle in for them to evaluate the power steering rack. Another service center told me it was leaking and needed replacement right away. PR&A to get a 2nd opinion. They looked at it within 15 minutes of arrival. They gave me an honest answer - very minor leak, watch the fluid and wait for repair. I appreciate the honesty!

Pa
Review №23

They took me for $650.00 my review is to long for Google but you can find it on yelp... check out how the OWNER addresses issues there before you give them your hard earned money.

RJ
Review №24

After all the running around I had to do to find the piece I needed for my 97 F-250 HD powerstroke turbo diesel . I found the part at Napa install was terrible bcz it was the wrong size. 1 visit to Phx Rack & Axle matched to the exact part for a fraction of the cost. If you really need a differential piece for your car or truck these guys know what they are doing. Wish I could give them 20 stars. Thanks guys you are more than a help.

Be
Review №25

Staff was friendly and I was able to come right in and get the part I wanted and right back out. Plus it was way cheaper then getting it from any other Auto Parts Store !!!

Ch
Review №26

Steve and the guys are great. Did awesome job on our front driveshaft. 190.00 out the door.

Ch
Review №27

They lied to me about the condition of my parts and made unnecessary repairs. Then they tried to charge $100 over agreed price.

Wi
Review №28

Just had my 99 4Runner 4x4 driveshaft balanced and new u-joints pressed in at Phoenix Rack & Axle. Steve McKimmons was very cool and helpful.They got it done in a single day at a really good price.My rebuilt driveshaft was clean, painted gloss black, balanced perfect, and had quality Neapco greasable U-joints installed exactly as I asked for.Thanks Again, Steve!

Ky
Review №29

This place is just awesome I went all over the valley trying to find someone to install my boot on a utv cv axel and fix the striped end of itThey were almost closed and they waited for me to get this done asap and it took them no time at all to doI will always go here first befor I look any other place they have my business and my family from here on out thank you guys

Ta
Review №30

Good business, fair prices, cant complain, we had a good experience.

Se
Review №31

Good quality work, a little pricey though.

Gr
Review №32

I’ve had them straighten a drive shaft and rebuild a power steering pump. Both have been very well done with a lightening fast turn around of one day and cost competitive vs others. I highly recommend

Ca
Review №33

Very simple transactionFast and clean service

An
Review №34

Been dealing with Phoenix rack and Axle for at least 7 years now and never had an issue without them handling it.. Steve knows his business beyond just a voice on the phone we are an high end Euro shop and he fixed them all for us.. wouldnt go anywhere else

Ro
Review №35

Dropoff broken drive shaftPick up fixed drive shaft.What more could you want?

Ge
Review №36

Gave me a price quote of how much my rack and pinion will cost. The best part is that is a life warranty with them.

Sa
Review №37

Phoenix Rack and Axle is the best place to go for Quality Parts and affordable service for your vehicle. I had a steering issue with my Jeep. Phoenix Rack & Axle diagnose the problem and had me back on the road in no time. I was shocked to find out that they even rebuilt my rack and pinion and gave me a lifetime warranty. The staff was super helpful and friendly . Jason, Jay, and Steve all knew their stuff . I will definitely be back.

Ra
Review №38

They fixed my Jeep Cherokee. Thanks for the your service on my toy !!

EL
Review №39

Great place good price never any issues.

WA
Review №40

Amazing service ...

Lu
Review №41

I have worked here for 10 years and I am amazed at some of the stuff that we do if you all need anything we can help and if for some reason we cant fix your problems we will give good advice

ju
Review №42

Great company to excellent work never gotten a bad part from them. Great honest guys no messing around. Camelback automotive uses them for just about everything when it comes to racks and axles. 🤙

Je
Review №43

I always get taken care of when I come to this place. Richard Snyder is the man to call if you want to get your truck or car fixed.

Ty
Review №44

Called in to get some custom shafts made steve wrote me up a quote. Later that day I had the driveshaft. Quick service. Id highly recommend.

D
Review №45

Updated below.Look no further! Phoenix rack and axle know are very knowledgeable. I have been to multiple mechanics and these guys (Bernie and Steve) are hands down the best with the absolute best customer service. I will definitely be using them from now on. Saves me money in the long run not having to run around after unqualified mechanic shops.Thank you guys for helping me out. DAfter taking the drive shaft back multiple times I finally had a new shaft made by Tom woods Driveshaft actually cheaper then rebuilding the old one. I got my money back from Phoenix rack and axle.

CO
Review №46

Best, most affordable, knowledgeable guys in town! They are always swamped with work-(Hence-they know their stuff!) The shop is always full, however they give you the time and accommodations as if they were slow. Everyone is very friendly all the time! I have used them for personal vehicles and company vehicles for years-If you are looking for the best, youve found your place!

Lo
Review №47

Wow, awesome customer service when swapping out a rack & pinion! My new #1 shop to call first.

Ja
Review №48

This place is first class! Very knowledgeable and helpful! Highly recommend! Jay is the man!

Ik
Review №49

Great customer service as well as great people working there, they take care of you like their own.

Se
Review №50

Phoenix Rack & Axle were able to repair my Rubicons driveshaft and U joints in one day. I explained why I needed it so quickly and they obliged. Great service, super friendly staff, and my Jeep drives great. Thanks guys!

An
Review №51

Outstanding work. Knowledgeable and very helpful staff. Reasonable pricing, very quick turn around time and amazing warranties... many companies could learn from them if they paid attention...

Th
Review №52

Got my rack and pinion done in 4 hours, jyst like they said. Im back to work and life is good. thank the LORD for Phoenix Rack and Axle... they delivered 😀😀😀👍👍

Do
Review №53

5 Stars every time, theyve built driveshafts for a few of my jeeps. Recently I had one rebuilt and they gave me a small discount as they initially built it. Top notch products, done on time with great pricing!!

Ra
Review №54

Very knowledgeable personal. I have recommend it to my family.

Ma
Review №55

Another great experience after other local shop ADS told me it couldnt be rebuilt and wanted me to buy a new built one from them. Nope took it to Phx Rack, new slip yoke and shaft, 2 new Spicer non greasable ujoints all for less than half of what ADS wanted to build a new one. Ill keep coming back to Phx Rack, thanks guys!

Br
Review №56

True professionals in every sense. Ive been in the auto business for 40 years, and can appreciate the expertise, professionalism, and friendliness of the staff, from the tech, to the owner. These people bent over backwards to get us back on the road.The rear in my girlfriends truck was trashed, and these guys took care of her very quickly, and at a great price. They even threw in some free work and parts, just because theyre great guys. Outstanding service!This is the only place to go for your drive line and steering.Thank you guys

Ch
Review №57

These guys are legit I live in Vegas and couldn’t find a used driveshaft and also the one place that builds new driveshafts was absolutely insane with the price he gave me, so I found Phoenix rack and axle online called down and spoke to Steve I gave him the info on what I needed and instead of just building it wrong he called to verify what I had told him was correct. That was on Wednesday at 1 pm he built and shipped my “brand new” driveshaft by 5 pm the SAME FREAKIN DAY. They are very knowledgeable and super friendly people. Next time I’m in need of something they will definitely be first on my list to call. So anyways I just want to say thank you for your amazing serviceThanks again Chris Hewitt

Ma
Review №58

Amazing place. Friendly Service an sd great technicians.

Ky
Review №59

Very quick shop. Great transfer case work. They specialize in more off-road type vehicles. These guys know what theyre doing and will explain everything to you.

Ka
Review №60

Went in about 5 months ago got my drive line installed. Kyle was great got it done quickly very inexpensive and great service. Barley made it there and had a perfect drive home. Only place Id go

Ra
Review №61

Great place have almost every axle product you need good prices.

Ni
Review №62

I had some driveshafts made here, by Steve, a decade ago and recently went to AZ driveshaft to get some others made after I changed out my transfer-case. Big mistake! The folks at AZ charged me double the price for half the quality. I would up getting Steve to help fix my horrible, poorly manufactured, AZ driveshaft. Before I could barely do 60MPH and had a jumping dashboard. My truck is SASed on 40” tires and can comfortably cruise at modern highway speeds now ~90 MPH. The difference in price, customer service, turnaround time and quality is night and day! Thanks Phoenix Rack and Axle and thank you Steve!

Br
Review №63

Used them to rebuild my front differential that Phoenix Driveline had jacked all up both the case and my order. I’ve been here now twice and the extra time and gas to get here has totally been worth it. It’s been a few months and haven’t had any leaks or issues. And the guy at the counter knew what differential I had and the kit it took by simply looking at the case, where the people at Phoenix Driveline needed it torn apart in pieces and then my vin to find the same info. To me when a employee can look at something and know what it is he’s in the right line of work, and that’s where I’ll take future business.

Br
Review №64

Richard and Jacob are great! Super good guys who know their stuff and want the job done right. I would highly recommend

Mi
Review №65

Service was impeccable

Sa
Review №66

Honest, reliable and dependable. My sons 2004 Monte Carlo was leaking power steering fluid. I had been using a mobile mechanic who recommended that I order a new rack and pinion from Phoenix rack and Axle which I did. This was after he replaced the power steering pump. I spent about $500.00 with the mobile mechanic. The problem kept getting worse. I contacted Phoenix Rack and Axle and made an appointment. They put in a new rack and pinion, steering pump and reservoir and both the pressure and return lines then aligned the front end. I ended up paying about half of what I paid the mobile mechanic. The car drives and handles amazing. They really know their craft, excellent mechanics. I waited while the car was being worked on. The staff was nice, answered any questions that I had. I would highly recommend them as they also do a variety of auto repairs. This was one of the best experiences that I have had with a mechanic shop in my 30 plus years in the valley. Next I will take my 1998 Jaguar XK8 to them to go through the entire car. They have earned my trust and respect which is not an easy feat.One huge lesson that I learned is that a mechanic that comes to you may seem convenient but I wasted so much money. A good reputable shop like Phoenix Rack and Axle is a much better value and in the end not only will you save money but your car will be fixed the right way and youll save in the end.

Kr
Review №67

The guys at Phoenix Rack and Axle are amazing! This is the only shop my vehicles will go to. I drive my vehicle from El Mirage to go to their shop. Well worth the drive. Honest guys, great work!

Ke
Review №68

These guys are top of the line, honest, genuinely great mechanics. Could not believe at how much stress they took away from the situation and how quick and reliable their service and expertise was.

Ev
Review №69

Had them rebuild all four CV axles for my car, was originally quoted 3 day turn around time, this turned into 3 weeks, never was updated and had to call every week to find out what was taking so long to keep being told they will be done and sent back to me the next day. Finally got my axles back and one of them did not have the circlip on the end of it to keep it snapped into the rear diff. Another 3 weeks goes by of me calling them and asking them weekly to mail me a circlip from Phoenix to Tucson in which they keep telling me they will send them and never did. Finally had to source the circlip myself after being lied to week after week. My car was down for a total of a month and a half when it was originally going to be a 3 day job and they continually lied to me. Not happy with the customer service at all.

Co
Review №70

Dealt with Richard in the Diff department and cant say enough good stuff about him and everyone else there. Got a locker and had it installed, great prices and he got it done same day. Wen I needed a drive shaft built - they took care of it. The guys who are bitching about their service are probably competitors or crybabies who didnt get what they wanted for free. If anything ever comes up will be calling these guys first - top notch.

Th
Review №71

The guys here helped me out and got my truck back up and running to 100%. A lot better pricing than the stealerships, they are very knowledgeable, honest and up front with the pricing. Never got a bad vibe from any of their staff and you can see they are passionate about what they do.

Ar
Review №72

Let me tell you. So my truck broke a universal joint. Which in turn damaged my driveline on a f350 heavy duty. I got it towed to Firestone. They worked on it and told me that it would cost me about 1700 to fix it. It would take a week to get the part. I needed to get home that weekend. A good 6 hour drive. I called phoenix rack and axle. They told me they could repair my driveline in one day and have it back to me the same day. Cost me 4 times less than what Firestone was trying to charge me. Needless to say they really came thru for me! In worksmanshop, honesty and price! I did the work myself but they rebuilt that busted up driveline for a decent price and in record time. I made it back to northern new Mexico, just in time for the fair

Er
Review №73

Had to replace U-joints on a steering shaft. They had the parts, and did it in about an hour. The shaft came off a 26 year old vehicle and when they returned it to me the think looked brand new. The staff was very friendly and helpful. The price was a lot less then I was expecting. These guys helped me in a pinch.

Ky
Review №74

They have earned MORE than a 5 star rating. If I could do more I would. On a TDY to Phoenix my driveshaft had a failed u joint. They went WELL above and beyond to help me, had an unbelievable turn around time and at an extremely fair price. You will not find a better experience than Phoenix Rack and Axle. Thank you so much for the help, I will always refer anyone in Phoenix to you!

sh
Review №75

Steve and the team here are awesome! Been using this place for 10 plus years for various driveline needs, the delivery option helps and their guys are all over the valley every day, they also do general auto repair as well. Thanks again for coming though in a pinch, made the weekend possible.

Ke
Review №76

Ive never needed their services, but my kid has several times & he will continue to...

V
Review №77

Very great service by Steve and Bernie

Al
Review №78

Very welcoming! Walked in and got straight to the point. For a fantastic price.

An
Review №79

They replaced my 89 Fords driveshaft in three hours at $100 under estimate. Great shop!

Sc
Review №80

These guys know their business. They may not work on everything, but what they do will be perfect.

DO
Review №81

Bernie is awesome and always takes good care of me!!! I always come here for my drive shafts. Great customer service and everyone is always nice even though u always only deal with Bernie!!!

Gr
Review №82

Bernie did a fantastic job for Docs Boost and his GT500 driveshaft balancing job.

St
Review №83

Went to get an axle, they gave me the wrong part after waiting way too long.Returned it, finally found the right one after waiting even more.Installed it and it didnt stay locked in. Lost a bunch of transmission fluid. After 1 day it was removed and it literally came apart.Never ever again. Theres always AutoZone or RockAuto.

Ka
Review №84

Guys knew what he was talking about. Could be alittle better on their time frame but they got everything fixed like it should be.

ti
Review №85

The company I work for uses Phoenix Rack & Axle approximately 3 to 4 times a month do work is guaranteed its done in a timely manner and everyone seems to be in a good mood all the time highly recommend Phoenix Rack & Axle

Le
Review №86

I had a front driveshaft that was about ready to go, dealership wanted $1200 and a whole weekend to fix it, these guys did it for a fraction of the cost in ~1hr, got me back on the road and I didnt miss out on my weekend plans!

Du
Review №87

Treated me very good and price didnt break me.

Mi
Review №88

Professional dedicated mechanics and technicians always on site. Well trained and detailed work experience and an awesome customer service team. Bernard Thompson has more than exceeded his pay grade! Tip top work from tip top mechs and techs ! Keep up the outstanding work . Keep Phoenix racked and axled ! Yee haw

Je
Review №89

I’ve had several driveshafts built/modified by these guys. They do good work and provide great turnaround times.

Er
Review №90

Knowledgeable, patient and awesome! I was trying to fit my driveshaft for a Dana 60 I slipped under my TJ and these guys were awesome. I needed to take almost 2 inches off and when I failed to notice that the yoke size was for a 1 ton they helped me out. This is my third time using the guys in two years and Ill always go back. Honest and helpful to no end. Thanks Eric H.

Mi
Review №91

Awesome place for axles on ur car/truck

Gr
Review №92

Great guys, can call ahead and order custom driveshafts. Fast turn time

Ch
Review №93

DO NOT DO BUSINESS WITH Phoenix Rack & Axle.Heres why. I took my vehicle to Phoenix Rack & Axle on March 13th to have both drive shafts rebuilt. My vehicle spent the day there and I picked it up before the close of business that same day. They charged me $490 to completely rebuild my front and rear drive shafts. I drove about 500 miles and I noticed a vibration. I took it back to Phoenix Rack & Axle to have it checked out and after having it another full business day they said the drive shafts were perfect. But there was still a vibration. So today I had my drive shafts checked at a reputable driveline place. What they discovered is Phoenix Rack & Axle probably replaced one u-joint of three on the front driveshaft but did not replace any of the u-joints on the rear driveshaft as the 5 u-joints were from the original manufacturer of the driveshaft, something ONLY that manufacturer uses. So if the driveshaft was fully rebuilt, how could there still be 5 original u-joints in place when I paid to have the driveshaft completely rebuilt and was told they were? If I had continued to drive my vehicle the way it was the front driveshaft would have blown apart within the next 50 miles. But Phoenix Rack & Axle told me it was perfect.So I went back to Phoenix Rack & Axle this afternoon and explained what had been discovered. The manager said I should have brought the vehicle back to them as I had a warranty. I said I did, in April, I brought it back and repeated what he had told me in April back to him, that they determined the drive shafts were perfect.So their definition of perfect seems to be replacing 1 u-joint out of 6 and a quick spray paint job.Based on my experience, I recommend you DO NOT DO BUSINESS WITH Phoenix Rack & Axle.

Ke
Review №94

Great honest people that only charge you for what actually needs to be done. Get it there first thing in the morning and they could have it done the same day!

TI
Review №95

Best place i ever done business..... Its amazing how far they will go to make sure you are a happy customer.

Te
Review №96

Great place to have a driveline repaired

Su
Review №97

Excellent customer service, these guys will always have my business.

Br
Review №98

Knowledgeable, Fair and Quality. I have had all my drive shafts made with these guys and they offer the best price for the quality. Expect to save 50% over what AZDriveshaft and others ive looked at will charge.

Da
Review №99

Seriously whoever gave them high ratings must work for them, im a mechanic and needed only use of there press 20 minutes of there time they tryed to charge me 340 $ for this 20 minutes ...if this isnt a joke i dont know what is total scam 20 minutes of use of one machine doesnt cost that much, only to those who basically bully you into having to pay such a high price...people need there vehicles and these people just scam you.

Ma
Review №100

Just terrible… Absolutely zero communication. Once you drop off your vehicle there, you will not hear a word back from them. You have to call them to get updates and then find out your work never got done after weeks of being there. DO NOT bring anything here

Information
33 Photos
100 Comments
4.5 Rating
  • Address:114 N 32nd St #101, Phoenix, AZ 85034, United States
  • Site:http://phoenixrackandaxle.com/
  • Phone:+1 602-252-8255
Categories
  • Auto parts store
  • Driveshaft shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–12:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
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