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Mattress Firm Whitman
2720 S Front St, Philadelphia, PA 19148, United States
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Mattress Firm Whitman
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Sa
Review №1

A decent size showroom located next to a McDonald’s. Plenty of different mattresses to try out and the sales persons were helpful and knowledgeable.

Ca
Review №2

I love the beds

Je
Review №3

Anna Maria was beyond helpful with the purchase of my new temperpedic mattress. I had gone in with a specific mattress and she made sure to have me try out other types and she was absolutely right! She was so knowledgeable about all the beds and bases. She was so patient, helpful and kind. Amazing customer service!! I was really nervous about such a big purchase and she made it so smooth and made sure I made the best choice and the best price. If you need a new mattress, go to see Anna Maria!

El
Review №4

We purchased a mattress at Mattress Firm Whitman (2720 S Front St) in Philadelphia. When it arrived, it had a massive stain on it and (much more importantly) reeked of cigarette smoke. Our first priority was to remove the mattress from our premises, since it was clearly not properly cleaned and was spreading strong cigarette stench all over the second floor of our house. We were concerned it had bedbugs and posed other obvious health hazards for us and (most critically) our infant son.The movers who brought the mattress refused to remove it and told my wife to take up the issue with Mattress Firm. When we called the store about the situation, Kerry (the salesperson who sold us the mattress) blamed the situation on us, telling us that we should not have accepted the mattress from the movers. At the time, however, my wife who received the mattress (and who was simultaneously feeding and taking care of our infant son) really had no choice! Kerry told us to come back to the store to discuss a potential replacement, which we did right away, given that we were desperate to have the mattress removed from our house.Despite our pleading, and emphasizing the seriousness of the situation in person and over email, Kerry failed to show sympathy and was either unwilling or unable to arrange for the mattress to be removed the same day or even the next day. We selected another mattress and waited for it to get delivered to us, while wrapping up the original (it was still spreading cigarette smell all over our house despite being wrapped up).When the movers finally arrived, they told us that the replacement mattress also seemed defective and smelled of something, but (suspiciously) refused to unwrap it and bring it to our house, when I requested that they do so. My wife and I asked them to remove the original mattress and set up the replacement in our room so that we could have a chance to properly examine it. In the end, they simply refused to do so, while waiting outside our door. This was highly troublesome, since Kerry, the salesperson, stressed repeatedly that it was our right to do so over the phone. Instead, the movers wanted us to sign for the mattress without unwrapping it or setting it up for us to examine it. My wife and I felt pushed and, frankly, unsafe.Eventually, the movers left. When I called Mattress Firm to talk to Kerry, she was again unsympathetic and told us that the movers claimed that we did not provide them access to the second floor of our house, which was a blatant lie, since we would have liked nothing more than for them to come and take away the original mattress. To make things worse, the movers changed their story and claimed that they left because they felt unsafe, even though it was just me, my wife and my baby, feeling vulnerable and just wanting them to move our stuff.

Jo
Review №5

I needed a twin box string and frame and I didn’t have a lot of money to spend. Danny worked some magic and took care of me. The service was honest and excellent. -Joel

Gw
Review №6

I purchased my mattress here and Andrew was awesome. Working with Andrew is not your average Salesman. I went in the store with my defense up ready to be attacked by a pushy salesman instead I met Andrew who made me feel like we were related. He truly made me feel like he was trying to help me and not rob me which really put me at ease. I would definitely recommend this location.

ga
Review №7

Andrew Kelly was very helpful with the process of selecting my mattress. Easy to talk to and not a fast talking salesman. He really got me a good deal on my purchase and very knowledgeable about the merchandise. I would definitely recommend this location.

Ed
Review №8

Hello my name is Edward Malone and I am the new manager at your South Philly Mattress Firm Mega Center. My team of sleep experts and myself are committed to becoming the preferred choice for a better nights sleep by offering great customer service and 100% transparency. We believe in building relationships one guest at a time and look forward to meeting our South Philly Family.

Sa
Review №9

My boyfriend and I went in to look for a new bed and Andrew Kelly is the best salesman hands down! He will help you with every question and his wife was just as helpful! Plus, their baby is the freaking cutest! ❤❤❤

Ke
Review №10

I was trying to find a mattress for a house Im renting and checked all of the mattress firms in South Philly. Including the one near the Planet Fitness in Oregon and the one further west near columbus boulevard. The base prices were the same but none of the salespeople could compare to the manager of the Whitman store, Donovan Goode, in the discounts offered. Initially I was going to skip the location since I had been to the other two earlier in the day, but decided to drop in just to see if I could get a better deal compared to the other locations. I was initially going to get only a metal frame since I was on a tight budget, but thanks to Donovan I could buy a great quality mattress along with a spring box and metal frame. He even offered discounts on the bed protector and shipping. I highly recommend the store and suggest you ask for Donovan if you go there. Hes a great guy and I had a great experience buying a mattress there.

An
Review №11

Hello my name is Andrew Kelly and I am the new manager at your South Philly Mattress Firm Mega Center. My team of sleep experts and myself are committed to becoming the preferred choice for a better nights sleep by offering great customer service and 100% transparency. We believe in building relationships one guest at a time and look forward to meeting our South Philly Family.

Je
Review №12

Dave did a great job helping my family and I pick out a great mattress and find a payment solution that worked best for us. Would definitely come back. Thanks Dave!

Ke
Review №13

Very friendly and knowledgeable staff. We loved the manager. He made the whole process easy and fun. We are customers for life. Check them out today!

De
Review №14

Very friendly & knowledgeable staff. Great service & prices. Nothing but the best!

Om
Review №15

The service was fast and the manager was nice. Got a great price for myBeautyrest. Now I can get some rest.

An
Review №16

Salesman Mark was terrific, as was the manager Donovan. Delivery was right in the middle of the anticipated time frame. Everything worked out great.

Ma
Review №17

Donavan and Sam were most gracious and accomadating. Sam was able to assist us with utmost ease to meet our needs. They were both knowledgeable and apologetic for one of their computers were down. They made our experience in purchasing a full mattres for our son a pleasant one. Thank you both for making us feel at ease with our unending questions...

Sa
Review №18

Kerry was wonderful helping me fine the mattress that me and my wife was looking for if you need a mattress Kerry is the person you need to contactThanks Kerry for helping us get a better sleep #teampurple

Ho
Review №19

We went in to buy a mattress for my brother - we were helped by Nafeese Holton who took us around trying different mattresses and explaining everything to us. He didnt pressure us into anything and made sure to tell us all our options. It was a quick and painless experience and we are very happy with the service :)

Ak
Review №20

Nafeese was extremely helpful and kind. He helped me find everything I needed and worked with my budget. I loved my experience.

Do
Review №21

The gentleman, Eddie, that helped me out was super helpful and made my shopping experience a pleasant one.

Ta
Review №22

As I walked into the store I was greeted with a warm welcome by Mr. Nafeese. From that moment i walked in made me feel comfortable with making a decision to purchase an amazing set. Mattress Firm ROCKS!!!!!!!thanks,Nafeese

Da
Review №23

EDDIE the sales reps really hooked us up. Great service, great price!!

Ri
Review №24

Great customer service. Nafeese helped me find the perfect bed for the perfect price.

Pe
Review №25

Good people good prices

Lo
Review №26

I buy a mattrass here with good price .Andrew and kell are good sale mans .

Br
Review №27

Eddie made the experience quite pleasurable and enjoyable thanks!

Ei
Review №28

Best store ever I wont go anywhere ever love those people

An
Review №29

Got a great deal on a mattress set

Le
Review №30

Best deals and best service!

An
Review №31

Nafeese was the best! Highly satifisfied with my experience!

ky
Review №32

The manager is really rude... would be better if he treated customers better.

Mi
Review №33

Very easy, fast and saved me 600 bucks

Di
Review №34

Very helpful in picking out a new mattress

Pa
Review №35

Salesperson was great but talked alot

Co
Review №36

Very knowledgeable.... And a pleasure to do business with

Ja
Review №37

Nice mattresses and good prices

Su
Review №38

Great experience

Gu
Review №39

I just bought my mattress there, your employees WILL HELP YOU CHINGON and until they gave me a discount I save a ticket very good service boy to dpr, go trankilo .... hahaha

Information
13 Photos
39 Comments
4.5 Rating
  • Address:2720 S Front St, Philadelphia, PA 19148, United States
  • Site:https://stores.mattressfirm.com/pa/philadelphia/mattress-stores-philadelphia-pa-8995.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=philadelphia%20pa&utm_kxconfid=uflnw2ovk
  • Phone:+1 215-336-0234
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:11AM–7PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Credit cards:Yes
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