THIS IS NOT A UPS STORE! They do not offer the UPS shipping supplies UPS wants you to use for free (boxes, bags, labels, etc.), they want you to buy theirs. They only offer the same UPS services as a drop box does. I gave this place gets 2 stars because the Notary service is ok although very limited hours of availability.

When you advertise that you have notary services but then I wait in line for 20 minutes to get to the front counter to have you tell me that you don’t have notary services available perhaps you should change what is advertised on your website…

I have used the McDowell UPS Store for years and have always had great experiences...until today. I walked in with a box that I needed help finishing up. The contents are fragile and I told the girl behind the counter that I needed help with the bubble wrap/padding. She said shed have to charge me for packaging the box or the bubble wrap rolls are over there. I went over to look at the bubble wrap rolls. There were way too many to choose from. I told her I didnt know what size to get. She started telling me there were small bubble, medium bubble, etc. I told her I still didnt know what I needed. Rather than HELPING me, with a complete attitude, she told me its common sense. I still cant believe those words came out of her mouth. Common sense? I dont care how annoyed a customer may make you, that is not acceptable. I said what did you just say to me?. She then stood there arguing with me, the CUSTOMER. I said, do you hear how youre speaking to me?. She said Im speaking to you like this because youre giving me sass. This was all said IN FRONT of the Tim, the manager, who stood there and did absolutely nothing. We use this store for notaries and every package my family ships. I am not only floored and in disbelief that I was spoken to that way, I am even more shocked that the manager stood there and did nothing to correct this behavior. Completely unacceptable.

I’ve been coming to this facility for so long and they not only know me, they help me to print out the darn label on my phone since I don’t have a printer at home. They always ask if I need more peanuts (protection for fragile items) and are ALWAYS IN A GREAT PLACE = MOOD. Ive come in there being so stressed trying to get my packages out and the next thing I know, their calmness is infectious and I feel like I just accomplished climbing a small mountain when I leave. I love my local UPS Store and ALL OF THERE employee’s.Unfortunately, I went there the other day to return two packages and when I walked up to the counter, we both looked down to see vendor had shipped UPS to me, but FEDEX for the return. Therefore, I had to go to the other side of town by the swim center to send out. To tell you the difference was night and day, heaven and hell, fire and ice, butcher and axe murderer ... Being disabled and unable to stand for more than 5 minutes before my leg and back go bad and I just want to cry. So this really up beat man with dreads comes over to help. Explains that they can’t print my label (like UPS 😢). So, I had to call vendor, while in line, and wait until they could email the FEDEX email address. While waiting, I asked the female employee why we had to do it this way - her response, because we don’t have a printer.Now mind you, this is fairly large facility has just about every new copier, cutting and binding machine in the place, but not a “printer”. By now I’m passed my healthy leg and back standing stage and haven’t slept in three days either, so I asked her how can FEDEX, not have a printer, she gets testy and says I don’t know and says that the manager (man in dreads) will be back momentarily.So manager comes back out, goes around and apologizes to everyone about their delay that they will be helped as quickly as possible - happy holidays to everyone. Now, I’ve had vendor on the phone since the other lady walked away and left me because she didn’t want to talk to them. Store manager finally (now a total of 10 min holding) comes over to talk, gets what he needs and viola, label ready package can now go when we tape it on.What it all boiled down to was, they did not have a wireless printer. Well hell bells my UPS store doesn’t own one either, email themselves and print out - ta da. Not so hard at all, but made it had on me.

Arrived at UPS Store at 215/220 to find a sign on the door saying it was closed for 30 minutes but no start or end time. During the 20+ minutes my 3 year old and I sat in the car waiting for an employee to return 8-10 customers were waiting or came up to the door. Once inside staff was helpful and efficient but there were two staff members inside. Why would the store need to close at all with two staffers working? Very frustrating experience. Had the sign merely posted when staff left and when they planned to return, managing customers expectations, I would have left having had a very different experience.

I use this UPS facility often. Each time I am there, whether there is a line or not, the service is always quick, courteous and accurate. Not to mention, they will always find the most cost effective way to ship your parcel

Everybody at The UPS Store on No. McDowell is friendly and helpful without really long lines. They go the extra distance to make my experience pleasant and easy. I also like their lines of greeting cards. The UPS Store is my shipping go-to.

I have been using this UPS store for several years and they are always helpful and courteous, great people!

Attentive employees who can get your package shipped in a hurry! After a couple of experiences with them I can say this store is straightforward and wants to get you in and out, unless you blab on about your story they still listened 😅

The young man is very nice and helpful when processing my returns to Amazon at this UPS store. Its the best one I have been to!

I am always impressed by the friendly professionalism when I go in. Everyone seems well trained and efficient. I have the same feeling when I go into the Commerce store in Rohnert Park.

Can’t imagine having my mailbox anywhere else. Great people, friendly service.

Staff is extremely helpful and willing to go out off there way for you. I do all of my shopping needs here.

All of my experiences with UPS Store have been positive.Very professional

Website and store front say the store opens at 9am on Saturday. I arrived at 9.15am on Saturday and there was no one in the store and no one answering the phone....

Always happy and helpful staff!

Great customer service!

The associate was helpful.

Stupid