After Redding all the positive and negative feed back from this Dealer I had to say I am agree more on the negative side of it .one bought a oil change service and tire rotation and they did not rotate the tires and they said they have no filters for the to be change I paid for all that service they always do half way service and on top of it YOU HAVE TO WAIT 2 plus hour for it, to any one want to buy a CAR THERE one you spend you entire day for that and they try to sell you their shirt and the JUST DONT CARE as long they sale you, again dont take my world for it just saying BECAREFULL on what they offering like 10 min oil change turn out to be all day oil change there.

I travel several times a year to Petaluma, from Paso Robles. As an elderly woman on her own, I take care of any car issues immediately.I was experiencing issues with my key fob (first issue in 6 years-love my FIT) and took it in to Hansel Honda service dept. The young man who helped me was an absolute angel. Kudos to Fernando Vierira...he is a rare customer service gem and I hope Hansel recognizes that and treats him accordingly.

The communication between stores is non existent. How can multiple stores share the same used cars but not know anything about them. Like that 3 people had already put a deposit on it!!! I had at one point three people from three different Hansel car dealers trying to sell me this one car. It was seriously the run around cause no one had any answers. Except that they were going to get me in this car first! One of them even offered for me to put a deposit on it. one of them offered to drive it to me so I wouldn’t miss out. The salesman at Petaluma Honda told me it was available to see and drive. We went and drove it and loved it. Seriously spent over two hours Thinking about it!!!!!! Decided to see about financing and then turns out this car has not one but three deposits on it! But not my deposit! Seriously. Get your stuff together Hansel I feel like communicating is not that hard. Or hey take it off the website!!! Im pretty sure that is easy. I do not recommend going to Hansel. I talked to the manager about everything that happened and Im pretty sure he could care less. It was very obvious he had no interest even talk to me. He also tried to blame the other Hansel dealerships. I’m sorry your salesman brought me in to test drive and see this car. How did no one have any idea! No one apologized or seemed to really care. I would like all the time I wasted on this car back because of your lack of communication. This was days by the way!There are a lot of other dealerships where you could spend your money. We went to Kia Marin and bought a great car and had a great experience. Go there instead.

Had a very good experience in the auto repair shop! Luis was able to help me out get my car fixed and ready to go but follow up with excellent customer service. Appreciate the service and the great care that the situation was dealt with and will be coming back for the great service.

Best dealership we have ever been to. Highly recommend this place!

Hansel Honda was Not a good experience for me. I made an appointment at 12:30 for a three hour service (30,000 mile). I decided to wait. At 2:30 I asked for an update. They had not started the service. During those 2 hours no one updated me. I had to be somewhere else at 4:30. I asked to just bring the car out. I guess I would have waited for 5 hours or been told to come back the next day only when they closed. I feel the Hansel Honda service department is poorly organized and over committed so appointments are meaningless. I won’t go back to Hansel Honda.So I had business in SoCal and took my car to Norm Reeves Honda. I bought the car from them in 2017. I made an 8:00 AM appointment on Saturday. Even though there was a queue of cars the service coordinators came along the queue and wrote up work orders. I was again told it would take 3 hours for the service. I asked them to check the clunking noise in my left front wheel (just like at Hansel). I Uber-ed to a local gym to swim. When I finished my workout and shower the service was already completed before 11. They didn’t notice the clunking noise. I demonstrated the noise to service representative and they took it back into the shop and diagnosed the problem for free. They are working with me to get the repair under extended warranty. Here is the kicker: the cost of the service was $100-$200 less than Hansel Honda for more service! Norm Reeves is in Orange County California, one of the most expensive places to live on earth. Norm Reeves took exceptional care of my car. I felt appreciated and welcomed at Norm Reeves Honda.

Such an easy car buying experience. We werent sure about a Honda when we went in to test drive a Honda Pilot, as we had never had one before, but boy were we surprised. Our sales person Marci was terrific and very easy to deal with. No pressure sale. We purchased a Honda Pilot that day! Would LOVE to buy from her again. Update - Have had a few Service Appointments and have had the BEST service experience with their Service Team. Jose Medina is a rock star. Very nice to deal with, friendly, and always explains everything.

Juan Jorge-Campos Is one of the deceive sales person in this places. He didn’t even discuss with me how, what are things added and total price.They added things which i didn,t discuss. This place is scamming, everyone here are looking to rip off you. Never go this place.

Such an amazing car dealership such easy way to buy a car easy to understand doesnt rip you off make sure youre clear on everything shows you proof on everything couldnt ask for a better dealership shout out to Kevin and Jim 2 of the best people that I know who worked there

I recently had an issue with my financing on my new Honda Civic. I am super impressed at how quickly the issue was resolved by Carol in Customer Relations, General Sales manager and the Finance manager Shane. An initially stressful experience turned out to be a very pleasant one. Many many thanks to all of you at Hansel Honda of Petaluma. In the future I would not hesitate to buy my car from you. Thinking of purchasing a car ? Give them a shot, you WILL NOT be disappointed. Highly recommended!!!! Liam, I thank you for all of your help and work with my purchase.

My first time using a dealer to service my car. I told McKenna that. Wasn’t familiar with their operations. Was going in for routine oil change, tire rotation and oil exchanges. I wasn’t sure exactly what was due so we agreed I go home and look at records and I call her with that info. I had asked her about prices for their services and she told me them related to oil change and exchanges. While there I remembered I had a 6 year old bra half falling off the front of my car. My husband could have easily removed in 10 minutes. But since I was there I asked if possible they could refasten or if not throw away. When handing me the paper work McKenna said initial here to throw away bra. I didn’t think we agreed on price for service as refastening bra would of taken much more time then throwing away. But what I really signed was a agreement to charge me $190 to throw it in the trash! When I got home and called her after reviewing my service records she said this will cost about $600. I assumed that was total. When car done and I got there my bill was $1098. I realized I was charged $190 to throw a half falling off bra in the trash. When I complained about the cost to throw bra away at first McKenna said she would give me a refund. When I returned to the office she refused refund. I had verbally asked her the costs of their services. She knew I had never done service with them. She should have clarified I was ok with paying $190 to throw a bra in the trash. I would have never asked them to do that if I knew how much they charge. I spoke with manager Mike. He basically told me McKenna was his best employee as if what I was saying was a lie. He also refused to refund me any part of cost I only asked him for half a refund. And gave me a free oil change and tire rotation at next visit. I will go there for that to recoup some of this money but otherwise they will never see my van again. I was even thinking about trading up my van with them for a new one with them. They lost my business all around. Read every line of your agreement you sign as even if you ask verbally what costs are they won’t say will just type in agreement for you to sign. Very crooked in my mind. This is exactly why I normally don’t have my maintenance done at a dealer.

Lied about repairs to try to take advantage of us. Said it would have been $3000 and another dealer said no problems but a service for $300 would be good. They lie a lot!!

I’ve been searching far and wide for the perfect Honda Element. I was lucky enough to find this Element close to home at Hansel Honda in Petaluma. I called them up and had the pleasure of speaking to Kevin Miller of the internet department. He made this process effortless and fun. Im so happy with my Element as its the color I wanted with features also. If your in the market for a new or used Honda please ask for Kevin Miller and Hansel Honda in Petaluma. Picture of my new Element on the right next to my 190E.

Dillon and Shane were an amazing help within the day they got me in a brand new 2020 Honda Civic Sport and driving home. For anybody wondering where they should buy or lease a car, Hansel honda in Petaluma is the place

The service was great. Patrick Heissenbuttel was extremely helpful and friendly. He was a 49ers fan but I can look past that.

Im not one for the whole car buying process. Its long, tedious & as a former sales person, I find myself recognizing little cues & tactics sales people use to achieve their objective (which im not mad at, just kinda jaded to the whole thing in general). In addition, my last experience with buying a car was less than stellar & left me with a car that as much as I loved, gave me a whole lot more problems than I wanted. All that said, this was pretty nice. I saw the car online & sent a request to the dealer to see if it was still available & my guy, Manny V. got back to me the next morning to set up a time to check it out. When we got there Manny answered our questions, & worked with us to get us a pretty good deal on my new (used) car. He was even able to take my old beloved off my hands too. It was a Saturday, so while there was a lot of hustle & bustle we never felt like we werent cared for or paid attention to. If my specific tastes allow, I just might come back for the next one.

Talked me into a lease on a new Odyssey however there was no car on their lot. A dealer trade was necessary. We negotiated and agreed but the following day the dealer was unable to locate the correct vehicle through dealer trade. It took 3 days to find the correct car and get it to the dealership, leaving me paying for a rental. Then, the vehicle arrived with serious water damage in the cargo area. Unfortunately this was not noticed by the saleswoman when she installed the floor mats. (I did not see the damage because it was covered by the floor-mats for the rest of the vehicle, which had not yet been installed when I viewed the vehicle.) The vehicle was immediately returned to the dealership and I asked that the lease be canceled because they could not deliver the vehicle we negotiated about and agreed to. The dealership has so far refused to cancel, has been unable to find a cause for the water damage, has made promises re:repair they were unable/unwilling to keep, and have had my new car for 11 of the 12 days Ive owned it. Now the General Sales Manager Miguel will not return phone calls. DO NOT BUY/LEASE from this dealership. We - ourselves and our extended family - have only used Hansel for the last decade for our vehicles, but will not do so again. BUYER BEWARE!

My girlfriend took our car in with a dead battery and making some bad brake sounds. They wanted to replace the brake pads, drum brakes, disc brakes, the tie rod, brake shoes, and the battery. They charged us $350 for the diagnostic and the battery replacement, which we begrudgingly paid so we could take the car off the lot. For the other services they were going to charge us $1600 for all of that. We decided to not do this, and took matter into our own hands. I replaced the front brake pads myself, and the discs were not worn down to the need of replacement. The drums did not need replacement, but the brake shoes did (i did not replace this myself). I then took the car to a local brake and tire place who did the inspection for the tie rod, checked the brakes, and serviced the car. They said the tie rod was completely fine and was bewildered that the the dealership said we need to service it. The service cost us $181 compared to the outrageous $1600 the dealership was asking forBottom line, the dealership was trying to take advantage of my partners lack of car knowledge. Total robbery.

Had a car advertised online for $29k. Come in to test drive, all of a sudden the salesman says its $39k. Treats my serious offer like Im being ludicrous. Dude doesnt even know how much the dealership is selling the car for. Total waste of time, insulting and unprofessional. This is after weeks of communications via email.

Theyre charging me thousands of dollars for barely even touching a curb when parking a loaner car when they had to keep my car for days. No way to pay that, life is already ruined financially due to life and death events beyond my control. Im definitely never coming back. This is insane. I did basically nothing to their car.

Amazing service! My wife suggested I try Hansel Honda after a bad experience at Manly Honda. I brought my car in for them to inspect and repair my A/C. They were fast, friendly, and efficient! They even waived the inspection fee to make up for my lousy experience at Manly Honda! Highly recommend! They really show that they want your business! Customer service was unlike anything I’ve experienced elsewhere! They’re getting all of my business from now on.

I bought a new Honda CRV in 2019 and a used electric VW in 2020 from Hansel Honda both great cars and will buy my next car when needed form them.The sales staff were knowledgeable and helpful and both Sales Managers provided all the information needed for us to make sure we new everything up front.Highly recommend them.

Great service got approved for new 2020 accoro great service

I went to Hansel to have some covered maintenance done to my 10-year old Honda. The facility is clean and pleasant. Everyone was charming. My car was fixed quickly. They couldnt have been nicer. I will start going to Hansel for all my Honda maintenance in the future. Honestly. Im amazed by how much more I felt taken care of than at the previous place I went to. They were great and they didnt even make any money from me.

Made an appointment, they took me on time, which was impressive to start with. Staff was upbeat, friendly, really courteous. Place has a good vibe, the customer service stood out to me. They said the service (passenger airbag recall) would take about 90 min, and it took only a few min more than that. Never been to a shop that actually met their appointment and time goals, I was impressed. Highly recommend.

Ive been to this dealer a couple of times. Everyone at this branch consistently treats me like they want and appreciate me as a valued customer. What a rarity. Theyre to be commended!!

My brother bought it brand new car from there and on 03/08/2021 drop it off for service and it was his first service and someone from dealership hit his car broke the wheel and have creaking on it tire was ripped and when my brother took it back this people refused everything my brother is truck drive went to work come back after 4 days and this people told him they can’t do anything for him and they did inspection on the car if I had this damage on the car why they didn’t told me

Working with Kevin Miller was one of the BEST vehicle shopping experiences I have ever had! He was very thorough explaining all functions of the Honda CR-V EX and answered all my questions.

Kimberly Tran worked out an amazing lease trade in that NO other dealership in the Bay Area could beat. She approached me with a friendly smile and not aggressive at all. I provided all my info to her since I didnt have a lot of time at the dealership and she called me back a week later with an unbeatable and unbelievable steal of a deal. If you want the best price and customer service go to Hansel and definitely see Kim. She is extremely honest and will work for you to get the best deal.

I worked with Amber and she was so helpful. Most of the time when I go into car dealerships I feel very cautious of who I am working with. Amber made me feel at ease and I felt like I was working with the real deal and that I was getting the best price that I could get. I feel that I was served well and efficiently and as a busy person thats something I value. I know who I am going to buy my next car from and thats going to be Amber!

An exceptional honor to get my first (of 4 cars in my life) at Hansel!! And, to my utter surprise, a pleasure to lease my first car at age 65. Hansels Honda team were personable, positive, professional, fun, efficient, knowledgeable, and above all client-centered.They went out of their way time and time again, to get me the exact car I wanted, to get it when and how I wanted it, to manage the choice of various cars, to handle the financing with apparent ease and respect, and, to bring me pronto, my new car. Each interaction was better than the last. And deals and accommodations made with out any usual sale person prance with management. Price was fair and benefits too many to overlook. Five stars are inadequate. Hansel team, you are off the charts! A deep bow for my best auto sales experience ever. As a woman doing biz, this is no small appreciation! Thank you, Marci, and Wes and all Hansels team and owners for knowing how to create a positive experience and transform an enterprise. Why just today I referred a new client to you!! Expect more.You deserve to thrive!

I just purchased an Odyssey from Hansel Honda yesterday and couldnt be happier.. What a great experience! I highly recommend Ryan Seaman, the General Sales Manager. He was extremely helpful, fair and honest. Shane Riveras was excellent as well. Very nice and knowledgeable. No gimmicks whatsoever. They will treat you right. Thanks so much!

Im grateful to Marci Jo Howard for her help and expertise in purchasing my Accord at Hansel. She made an otherwise stressful experience enjoyable and easy, and was a delight to work with. She went the extra mile for me to ensure I got the right car and followed up after to ask if I had concerns or questions. Because of my experience with Marci and the entire team, I recommend her and Hansel to others needing a new vehicle. Thanks again

All staff greeted me with friendly eye contact, a smile and polite greetings. Everyone kindly inquired about my needs being met and cordially explained the process they were involved with my vehicles visit. As I mentioned to the manager, my specialist who handled my cars recall repair was extremely courteous and professional. I will return to Hansel based on the excellent customer service which he provided. Thanks!

Recently remodeled customer area. Very nice. Saturdays they have fairly basic technicians so I dont feel my questions were answered as clearly as I would like. Nevertheless, at least for now, I wont take my Honda anywhere else.

My salesperson Willie was knowledgeable about the cars I was looking to purchase. He also did an excellent job explaining the process. He was both personable and professional. He made an ordeal much more pleasant than I had expected it to be. I would recommend him to anyone looking to purchase an auto!

I have been shopping for a vehicle for a month and I was having no luck. Until I stopped by Honda and met Manuel Valdez. He was the best salesperson Ive met. Highly educated, funny, and he had a great positive friendly attitude. He explained what Honda had to offer and well now Im a proud owner of a brand new Honda EX-L that I Love. Hands down best car shopping experience Ive ever had.

Had an amazing experience getting my first car. Everyone was super helpful and made sure I had and understood everything I needed. They made it easy and were really flexible with my schedule. Thank you so much for helping me get the perfect car that fit me!

We had a great experience at Hansel Honda thanks to Christie Toleu. Christie went the extra mile for us and made the whole experience as painless as possible. Rosa in finance was very helpful. We actually stopped by to find out what our old car was worth because we were thinking about a new Civic. Because Christie was so friendly and didnt pressure us we ended up buying that new Civic.

Kimberly Tran was the best car salesperson I have ever had. Good job of sensing what needed to get done and doing it. The finance person Rosa was also the best--she helped me in a couple of ways too! Thanks for the great experience buying my lease out!Will definitely refer others to Hansel Honda.

I went here when everyone was busy at Hansel Toyota. Ask for Edgar and Ramses, they were knowledgeable about all aspects of the cars I wanted to see and drive. If they didnt know the answer they found out for me! They were able to show me all Hansel used cars! I ended up with a used Toyota Avalon hybrid and I love it! Ask for Edgar and Ramses at Hansel Honda!

I had a painless experience here. Kimberly was very attentive and spent a large amount of time helping me. Yes, theyre here to sell cars, but Kim was incredibly personable and wanted to make sure I was happy. Later in the week, I took the car to the service center to have some complementary services done on the car (something I knew needed to be done before I bought the car), and Jay was very friendly and helpful as well. I would recommend having your Honda serviced here.

I drove in today with my splash guards in the front of my odyssey dragging and Jason was so helpful and amazing. He gave exceptional customer service reassured me that the van would be done and everything was fine and once it was on the lift they found out that it needed some engine mounting procedure in the future so he explained everything to me very thoroughly and was just so amazing I have to say he needs a raise. Thank you very much Honda, warmly, Theresa Alexander

My girlfriend and I bought a Honda CR-V from Manny Valdez over at Hansel Honda. We drove four hours to see Manny because not only did Manny get us the best deal on our new Honda but he treated us very well. We didnt have to deal with the usual car salesman B.S. you would expect. We did most of the paperwork over email and text which was super stress free. When we got there it was just a quick test drive, signed some papers and Manny thoroughly went over all the features and got our phones hooked up to the stereo for the drive home on our free tank of gas.Thank you for the great hospitality Manny Valdez

Very pleasant experience. I called in about a recall issue regarding my airbags and they set me up with an appointment for the next day. I dropped my car off & was told my car would be finished at 4pm. They offered me a shuttle ride which was great & called me at 3:45 to say my car was done. I was very pleased they were right on time & everything went so smooth. They were very efficient and great to do business with, couldnt have asked for anything better. M

Best car dealer experience ever! Kevin Miller had so much knowledge on our car we purchased! He took his time to be sure we understand all the features on our used Porsche & how to get around the car! Highly Recommend this dealer & ask for Kevin Miller!! Honest guy & no BS. From my initial email request for info to Michelle, to Aaron handling our financing at the end, overall great experience! Awesome Team Work Guys!! Thxs!Bobbi & Billy

Amber was amazing! I walked onto the lot at Hansel and had no idea of what I wanted. She took the time to educate me on all the cars Honda makes and then even drove me to Santa Rosa to look at cars on other lots! She was very personable and though I didnt find what I was looking for the first time, I will definitely be going back to her when Im ready to buy. I never felt like she was trying to push me into buying a car I didnt want.

Our salesperson Marci was great!!! She was able to help us find the right car and get the deal we needed to make it happen!!! Everyone at the dealership was very helpful. Highly recommended using Marci for your next purchase.

Incredible employees, especially Manny. He is very friendly, knowledgeable, advantageous and will work hard to make the customer happy. Happy to go above and beyond standard customer service to insure that everyone gets exactally what they asked for and wanted. I live an approximate 4 hour drive away from the dealership and chose to purchase here because they gave me the price that I wanted, they even offered on their own volition to drive the vehicle to me.

Patrick was very helpful. Not pushy and really just wanted to help me. Im not much of a car person, but Pat explained everything.. His jokes werent that funny but hes a cool guy so I laughed anyway.If you are coming to Hansel Honda for first time Ask for Pat!

Excellent service, as usual. Luis our service provider was exceptional and excellent. He went extra miles to explain to us what was needed to be done, and our options. Hansel service department is very professional and economical thats why we keep coming back. We are not going any where else

Friendly, personable, professional service. We never felt pressured. The entire staff, including the finance manager, was great! We willingly made the long drive just to have a better experience. Highly recommend!

it was a great experience, I got a better deal with him that I could have with anyone else. The next time I buy a car will be from him and i recommend you do the same. I actually fell in love with my salesperson!!

Would like to say that Hansel Honda does not know how to conduct an ethical business. They posted a a car on their website and other apps for sale. On Tuesday (10/22) I email to inquire about it and I get a call from Rob didnt even know the price of the car. I told Rob If he could accept my offer and he was only focused on how quick I could get down there. I told him that I had to go out of town for work and would not be able to drive to Petaluma from Sacramento until Sunday (10/27). Rob was pressuring me to come earlier than Sunday but I told him no. Rob sent me pics of the car and then on Thursday (10/24) he tells me that he cannot do my offer because the car has not been certified. He quotes me a price of the car certified and not certified. So then I suggest another offer and I dont hear back from him until Sat (10/26). On sat if we were still on to meet on Sun and Rob then tells me that the car was in the shop and wont be available til Monday. I then makes a final offer in which Rob agrees with and I could check out the car Monday (10/28) or Tuesday (10/29). Tuesday comes and I then Rob tells me that his boss is still reviewing my offer. I then talk to Miguel (the sales manager) and thats when he tells me that the car is still in the shop and not available and then told me that he was going to charge me the price of whatever will help them get the money back from the car being in the shop. I explained my frustrations of basically being deceived and lied to by Rob and Miguel said he that he would definitely think about it and said the car will be back on Wednesday and he would call me and with his decision. Wednesday came and I didnt receive a call from Miguel and when I called him he told me that he would not be able to do the deal because his owner will not allow it and told me he was going to charge the price that would help them get back money from the shop. So what I gained from this experience is that Hansel Honda does not like to honor their word even on text messages and like to try to deceive their customers. Its sad that they had to lie and at first try to sell a product that they didnt have. I definitely do not recommend buying a car from them at all as they way the way they treat potential customers is unacceptable. I will definitely taking my business to another dealer.

We enjoyed working with the staff there, the environs are comfortable, and they seemed very fair. Andrew sold us the car and Ryan swung a deal to obtain the color and equipment package we wanted and Benny provided most excellent instructions on how to operate the new car and the electronics. Passing written drivers exam in California is easier than learning the complexities of the new navigation and communications equipment in this car. Were happy campers !

Inquired about a Civic Type R last week. Few days pass and I get a text message from a very pushy online Salesman. Told him multiple times I was not ready to sign any paperwork. I was upfront about my situation and pricing I was looking for. At first it was all friendly and then he became passive aggressive.I do not feel I deserved this. The interaction is crazy to me! I suppose Ill take my money somewhere else.

I was looking at purchasing a 2018 Honda Accord hybrid. The car has just been introduced and is limited in availability. I found this dealership through the Costco Auto Buying Club.After about 2-3 weeks after initial contact, I got a callback. They had 2 Touring models in stock but I wanted the EX model.The salesman Shane checked the whole Bay Area and said he could get me one by swapping models with another dealership.We agreed on a price and I said let’s do the deal.The EX was available at Hansel Hinda about 4 hours after we started the conversation. I drove away with it that evening.This dealership went the extra mile to meet my needs and the salesman was wonderful to work with.I would recommend this dealship to anyone intending to purchase a Honda vehicle.

My A/C stopped working in my CR-V and it needed service. I brought it here instead of the dealership I bought it from despite having a service contract with them because they always tacked on extra stuff that ended up costing me a fortune. My service advisor at Hansel, Jason, was very friendly and efficient. He was able to look up my service contract so that I could have the work done through them and still only pay the deductible for my A/C compressor. He was also very knowledgeable, honest and had my car done by the promised time. I highly recommend!

I had the best experience dealing with Hansel Honda and especially Manny. He went above and beyond making thing simple and easy for me. It was the best buying a car experience I have ever had. I highly recommend him and the whole team.

GREAT SERVICE.

Uh-May-Zing! This is my 17th car Im purchasing from the Hansels! My salesman Manny went above and beyond to make sure we had a great experience it didnt even feel like we were at a dealership! Thanks Manny and Hansel Honda! I love my little Smart Car

I worked with Manny Valdez on the purchase of my new car. Between my wonderful experience working with Manny and the general staff at Hansel Honda, I would rate this as the BEST car buying experience that Ive ever had. I may have left some money on the table (who ever really knows), but Manny was a respectful negotiator and a gentleman to the end. I would recommend this dealership and Manny Valdez to anyone in the market for a new car.

I love all the people who helped me on Saturday, 10 21 2017 buy my new 2017 Honda Civic. Professional yet very down to earth folks. If we haggled, it didnt feel like it. Thanks especially to Alex Iniquez. It was a total positive pleasure working with you!!! I have already recommended you to two people.

Marci is the best! I went it just to look and she made me feel so comfortable with zero pressure. She showed me the new CRV and I left knowing Id be back in a few days to purchase. I came back about a week later and she remembered my name and few details from the conversations we had had the previous week. It made the buying process so easy and I she truly made me feel important.

Buying my Honda Fit from Manny at Hansel was a friendly and efficient process. He was courteous and helpful, without pressure. I felt he really did want to make it a positive experience.

I actually did not plan to buy anything on that day, only to begin my search by looking. Kimberly,the sales agent, was friendly and not pushy, she showed me a number of cars that fit within my parameters. I found one that I liked very much and she made it possible to take the car overnight.The next day I returned and met with Tsoai, finance manager, who carefully explained all of the options. He was also able to get me the lowest interest rate possible. This was the best car buying experience I have ever had, I rate Hansel Honda at 10/10!

Do not buy a new car from here without thoroughly checking it in daylight. They will pass it off to you preferably at night with bad lighting. Once you drive it off the lot its your problem. Never buy a new car from this dealership without getting all things that supposed to go with the car, because you will get a run around to get it squared away later. The disconnection between the departments and employees seem pronounced. They each seems to be nice people but its up to the leadership of management to correct this spotty service quality. Buying a new car experience should not stop after you signed the dotted line and gave them the huge check. It should continues for at least the first few months to a year so that we would come back. There should also be a good follow up call, checking in with how the customers enjoy the products.Honda Motor will be hearing from us of this below average purchasing experience. New car with a scratch and missing second key, and the following run around to obtain what owned us, these are not acceptable. This is the worst experience we have had with a Honda Dealership. We have bought many other new Hondas before this time. The right thing to do is for the manager to contact us once he found out about this issues and perhaps, at least, attempt to rectify and turn this experience to a positive one. We just want to see some effort, any effort from this Honda dealership. There are so many dealerships nearby. I was contemplating getting another Honda for me soon but putting it off for now.

Please and helpful service advisors. Quality workmanship. Very nice waiting area!

Purchased the car with my grandma and sales agent was really nice. We didnt like the wait however with the financial department as were there sitting for almost 3 hours. Other than that we had a great experience and love the car.

Christian Hiner was so energetic and patient with us it was amazing. No deed or question bothered him. His fresh positivity really won my wife and I over. And the rest of the crew were very nice too ! Great experience.Christian Wagner

I had fun test driving the new Civic Hatchback with Kevin Miller! He is very knowledgeable about the Civic and about cars in general plus he is an excellent communicator via email. Would have purchased the car from Kevin but it took the dealership too long to get the desired color/trim combo. Would definitely consider a future vehicle purchase from Hansel Honda!

I love Handel Honda, they take care of you like you are family. Chad did a great job of taking care of an unexpected repair and we are now good to go. Its great to have all of your records in one place and we wont go anywhere else!

Great sales, finance and service experience. I highly recommend my sales associate, Tom Knight, General Sales Manager, Wes St. Louis, Finance Manager, Rosa Chavez, and everyone at Hansel Honda. So satisfied, Ill be referring the dealership to all my friends and family, as well as returning in the near future to help my son buy a new car.

Manny Valdez and Jay Reeves made the whole purchasing experience great. They were very accommodating and explained everything to the finest detail. 15/10 would suggest going to Hansel Honda.

Impressive customer experience. Patrick was great and Rosa made financing easy.Update: Patrick was no longer with the dealership only a month or two after my purchase. Never feels good when you buy something and your salesperson leaves shortly afterwards. I had a time-sensitive issue after the purchase and did not receive the assistance I needed in time to act on it. I resolved the issue myself, but it was a not a good reflection on the dealerships post-sale service.

Just bought a brand new 2018 Honda CR-V EX 2 wheel drive in molten lava. The salesman Shane Rivera and myself exchanged a few texts in settling on a price so we nailed that down even before we set our foot on the lot. The whole experience was just smooth from start to finish we could not be more pleased

Patrick H. Made our car buying experience easy and stress free. He was friendly- professional and knowledge. I would recommend him and Hansel Honda if you are looking to buy a new or used vehicle.

Great customer service. Amber Thompson helped me trade in my old Civic for a good downpayment, find the right Fit and a great monthly interest rate on a lease. No pressure at signing. 5 star service. Thank you Amber.

Excellent experience! I found Marci to be a great person to work with- very patient and no pressure. I appreciate Marci and Kevin both for listening to my needs and making sure I was satisfied with the deal. Hondas always sell themselves but I appreciate the patient and excellent customer service.

Great experience

They have a maserati there! It was fun to look at but wasnt what i was hoping it would be like. Fun place the people are friendly

It was one of the most enjoyable experiences I have had in my 66 years on this earth. Nick was great and the rest of the staff just as pleasurable. overall rating in my humble opinion, is an A+.

I had a great sales rep, he listened to all of my wants. I have been working with AJ for almost a year now and now, I finally have my dream /forever car! Thank you for working with me and your patience!

There staff was very friendly and professional. Eddy Godinez there Sales Specialist was very knowledgeable and he worked with me to get the price and payments I was looking for. Luis Vazquez there Finance Manager was very organized and professional. All around great visit. I will definitely recommend Hansel Honda to my family and friends

I love Petaluma Hansel Honda! Manny Valdez helped me with all my questions. He was very helpful and knew exactly what he was talking about. I will definitely be returning to Hansel Honda for all my car buying needs. I would recommend Manny Valdez to anyone.

Good experience people salespersons seem upfront, honest oh, well organized and very friendly. I felt no pressure and was treated very well throughout. (Costco auto program)

As you can see from my 2014 Yelp review of Hansel Honda, my customer experience with Hansel was superb. Its amazing what 3 years make. We went back and purchased another vehicle last week, and the customer service is terrible because they are so unorganized. The right hand does not communicate with the left hand and this is making our experience miserable. What a mess!

We just bought our band new Honda Pilot from Hansel Honda. AJ was our sales associate and great through the whole process. We ordered our car which arrived a month earlier than expected. Since we were coming from almost 2 hours away he worked with us on pricing, accessories, etc. prior to purchase day so we wouldnt have to go back and forth too many times. The whole process was relatively easy considering we were buying a new car!

Love the service. Able to get it done on time. Great people and great place.

Marci is the best!! She went far and beyond to get me a great deal and the car that I wanted. She deserves a raise if she hasn’t already.

When we pulled up there was an employee having lunch on the front patio and he stopped his meal to see if we needed help. Very nice touch. Needed help finding a small part and they were very helpful

Always friendly, with prompt service for my cars routine checkups. They care about people and doing a good job. Also, fresh cookies while you wait!

Small details make a huge difference. I brought my Honda in for factory recall work. The fellow at the service desk was professional in handling the paperwork. The work was completed quickly. The little detail? The service tech left the hood unlatched. If I hadnt caught it, the hood could have flown up while driving back along Hwy 101. Attention to detail is key, and Hansel failed.

Went in for a regular maintenance and paid for the inside of the car to be cleaned. It didnt happen (or didnt appear to), so the next time I came in, Brandon made sure that it was done really well! Got a loaner as well, very easy and everyone I interacted with was friendly and helpful!

I had the best experience dealing with Hansel Honda and especially with Andrew Motil . He made the deal simple and easy for me. It was the best buying a car experience I have ever had. I highly recommend him and the whole team.

Ryan Seaman is honest and knowledgeable. My family has bought more than 5 cars from Hansel Honda over the years, and the customer service and can do attitude from Ryan has us coming back. If you are looking for good advice from a professional in the industry, instead of a sales pitch, it is well worth your time to visit Hansel Honda in Petaluma and have a discussion with Ryan.

All in all great experience Amber made it easy and a stress free experience! Wonderful personality will defiantly be coming back for anything I need and totally suggesting my friends come here!

Great experience. Manny V. Went above and beyond to guarantee that we got the car we wanted at the right price. Hes a good dude.

Awesome serviceMiguel & Robert deserve 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟 they are awesome dude.hansel honda better than manly honda

Excellent salespeople and financial specialist Christy rocks. These guys worked with me to make me happy not to make a sale. Highly recommend!